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Common Google Play errors and how to fix them. Errors in the Play Market and their solutions

Almost everyone these days has a smartphone, and more than half of the gadgets run on Android. operating system from Google has established itself as a reliable product, easy to use and undemanding to the “stuffing” of the phone. But even in this OS and its main application platform (Play Market), errors can occur.

Causes of errors

Any system has room for errors. If only because it is impossible to create an interface and write all the classes in such a way as to completely eliminate problems. In the Play Market, as in any complex system, malfunctions may occur if there are some inconsistencies in its operation. Problems can be divided into groups:

  • network errors;
  • application errors;
  • mismatch between application and system;
  • old version of Android OS or Play Market;
  • cache errors;
  • device errors, etc.

    • For each of the reasons described above, certain errors may appear that prevent full installation and the operation of applications received from the Google Play service.

    What does the error code mean?

    An error code refers to the actual assignment of a name to the problem that has occurred. In order for the user to understand what happened, why it happened and how to fix it, all possible events are numbered or named. This is necessary for decoding: in order not to write out a piece program code, in which the user will not understand anything, all information is reduced to a short title.

    Table: typical Play Market errors and ways to solve them

    The error code means that this moment The Play Market application is being updated and cannot serve the user by downloading programs and games to the phone. In this case, the most the right decision The user will simply wait until Google services are updated and try installation again. The store can bring itself up to date from a minute to several hours, depending on the speed of the Internet and the performance of the gadget.
    The second option for this error to occur may be when this application was already installed on the device, but problems arose during removal, which is why it was not completely removed from the system. Just uninstall old program and reinstall what you want.

    Video: how to fix Play Market errors

    Correcting Play Market errors using codes

    The Google Store has a very specific operating system. If you encounter problems, here are three things you can do before trying to fix the problem:

  • repeat the download;
  • try a different type of connection or a different WiFi network from the current one;
  • Restart your phone and try downloading the application you are looking for again.

    • Perhaps these manipulations with the gadget will lead to troubleshooting. If the problem remains, it is necessary to move on to more radical measures.

    Removing Google Services Cache

    Removing the Store cache and Google services is the most popular method of solving problems that arise when downloading applications from the Play Market. it's the same universal method to eliminate almost all errors. The only exceptions are connection and device memory failures.

  • Go to the phone settings, select “Applications”. Select “Applications”
  • Go to the “All” tab, find the Play Market and open its settings. Go to the “All” tab, open the Play Market
  • Click on the “Erase data” and “Clear cache” buttons. After the uninstallation process is completed, it is advisable to restart the device and repeat the installation of the application. Delete the cache and reboot the device
  • We carry out similar procedures for programs:
  • "Download Manager" ( Download Manager, "Download Manager");
  • Google Play services.

    • Photo gallery: applications that need to be cleaned to fix Play Market errors

    Google Services Play is used for updating Google applications and Google Play "Download Manager" is used to manage the download of Google applications Services Framework is one of the system Google services and provides stable work smartphone

    Deleting a Google Account

    Deleting an account is also a cure for many errors: 903, 919, 920, 921, 924 and some others. At the same time, do not worry about the safety of your data. Any account information is stored on Google servers.

  • Open the settings, in the “Account” column. records" we find Google item, click on it. Choose Google account
  • Click on your account. Click on the desired account
  • Call up the settings and select “Delete account.” record”, after which we confirm the operation. In the settings, select “Delete account.” record"
  • Reboot your smartphone and log into your account again.

    • Synchronizing device data proceeds in a similar way, only instead of the item about deleting, click “Synchronize”. After this, all device data will be updated to the required status.

    Uninstalling Play Market updates

    Sometimes it happens that Play Market updates are installed with problems. This can be caused by an interrupted Internet connection or a game running at that moment, which prevents the processor from correctly replacing files. To solve it, you need to uninstall the application updates and then repeat the download procedure.

  • We follow the path: “Settings” - “Applications” - Play Market.
    Open the Play Market application
  • Click the “Uninstall updates” button. In settings Play apps Market remove updates

    • Video: how to remove a Play Market update

    Clearing cache in recovery mode

    Clearing the cache via recovery as a troubleshooting tool is rarely used. Using this method you can get rid of errors with code 923, 961 and some others.

    Use recovery menu inexperienced users It is not recommended, if only because you can accidentally clear or delete something important, return to factory settings, or disable some elements of the gadget.

  • Turn off the phone. Then we press the power and volume up buttons (works for most devices; in some smartphone models you need to press the down button or both volume keys) and wait for the gadget to signal to turn on, usually this happens within 1-2 seconds.
  • Using the volume buttons, move the cursor to the Wipe item cache partition and press the power key to launch the command. We wait until the program finishes and reboot the phone in the usual way.

    • Video: how to clear the cache in recovery mode

    If an error occurs while working on Google Play, it's not that bad. Most problems can be corrected by the most simple manipulations, without contacting a specialist.

    Has this ever happened to you? Find interesting application and try to install it, but when you click the “Install” button, you receive an error message. Quite annoying, isn't it? Therefore, we decided to compile a list of common errors, what they mean and how to fix them.

    Solutions similar problems based primarily on their own experience, as well as the forum moderators of their readers. If you encounter other problems on Google Play, please post them in the comments below and we will try to help.

    Error DF-BPA-09 (Error processing purchase)

    A purchase processing error happens quite often when you try to download an app. The problem does not go away on its own, so you need to open the settings.

    Solution:
    This bug is specific to Google Play, so we hope it will be fixed soon. In the meantime, do the following:

    • Open Settings on your device.
    • Go to the “Applications” section and then to the “Application Manager”.
    • Go to the “All” tab.
    • Find “Google Play Framework” in the list and click on it.
    • Clear application data by clicking the appropriate button.
    If this does not help, then go to the Google Play website from your computer and install the desired application from there.

    Error code 194

    An error occurs when you try to download games or programs from Google Play Store A.

    Solution:
    To get rid of this error, you need to clear the Google Play Services application data.
    • Open the Settings app > Applications > Application Manager.
    • Go to the “All” tab and find “Google Play Services”.
    • Click on it and then clear the data.
    • Repeat this process, but this time select “Google Play Store” from the list of applications. Now try installing the application again.
    If this does not solve this problem, then try updating the application store itself by downloading the latest version from the link.

    Error code 495

    The problem occurs when downloading and updating applications.

    Solution:
    Remove Google data Play Store in Settings > Applications > Application Manager > All > Google Play Store. Also delete the data Google Services Framework.

    Remove the Google account on your device, restart your device and add it again.

    Error code 941

    Interrupting the update process.

    Solution:
    Go to Settings > Applications > Application Manager > All > Google Play Store and click the clear data and clear cache buttons. In the same section, find “Download Manager” and clear the data and cache of this program. Try updating again.

    Error code rh01 or rpc:s-5:aec-0

    Error while receiving information from the server.

    Solution:
    Go to Settings > Applications > Application Manager > All > Google Play Store and clear cache and data. Repeat this procedure with Google Services Framework.

    Another solution:
    Try deleting your existing Gmail account, rebooting your device, and then adding it.

    Error code 504

    The application could not be loaded due to an error.

    Solution:
    Just clear data and cache of Google Play Store and Google Services Framework apps from settings. Go to Applications > Application Manager > All and find them.

    Another solution:
    Try deleting your Gmail account.

    Error code 491

    Application downloads and updates are not possible.

    Solution:
    Remove your Google account, restart your device and add it again. Next, go to “Settings”, open the “Application Manager” item in the “Applications” section. In the “All” tab, find Google Services, clear their data and cache, and then force quit the application.

    Error code 498

    Interrupting downloads from the Google Play Store.

    Solution:
    The problem is that the cache partition on your gadget is full. Remove unnecessary applications and files, and then reboot into recovery mode. To do this, turn off the device, and then hold down the “Volume Up”, “Home” and “Power” buttons. This mode allows you to clear the cache and make full reset smartphone or tablet.

    Select “wipe cache partition” using the volume buttons. Press the Power button to confirm.

    Error code 919

    The application downloaded and installed, but does not start.

    Solution:
    The problem is that the device does not have enough free memory, so delete unnecessary data, such as music, application type.

    Error code 413

    Applications cannot be downloaded or updated. If you are using a proxy, be aware that it may cause problems in Google work Play Store.

    Solution:
    Find the “Applications” section in settings, go to “Application Manager”, and then open the “All” tab. Find the “Google Services” and “Google Play Store” applications in the list and clear their data.

    Error code 921

    You cannot install the program or game.

    Solution:
    Try clearing the data first and Google cache Play Store, but if that doesn't work, then delete your Google account, restart your phone, and then add it again.

    Package file damaged

    Google Play Store application store error.

    Solution:
    Open Settings, go to Applications, then Application Manager. In the “All” tab, find the application, causing an error, and clear its data.

    Another solution:
    Try installing the application from the web version of the store or downloading it via a mobile connection rather than a Wi-Fi connection.

    Error code 403

    Loading is not possible and the request is “invalid”. This usually happens when two Google accounts are used to purchase apps on the same device.

    Solution:
    Login to Google Play Store with the correct account Google. Uninstall the app that was causing problems and install it again by clicking the buy button.

    Second solution:
    Remove VPN settings. To do this, go to Settings > Other settings > VPN.



    Third solution:
    You need to completely erase your entire search history, which you can easily do in the Play Store yourself by selecting “Clear search history” in the application settings.

    Fourth solution:
    Create new account and use it to log into the app store. Then, reinstall this application.

    Error code 923

    Loading is not possible: there was an error synchronizing your account data or there is insufficient cache memory.

    Solution:
    Delete your Google account and unnecessary applications. Next step will become complete cleaning cache via recovery: select “wipe cache partition”, and then reboot the device by clicking “reboot system now”. Don't worry, your data will not be deleted. Add your account again.

    Error code 492

    The application cannot be installed due to the fault of the Dalvik cache.

    Solution:
    It's very simple - clear the data from the Google Services and Google Play Store applications. To do this, go to the “Applications” settings section, then to the “Application Manager” and move to last tab, "All".

    Note: If the problem is not resolved, then you need to clear the Dalvik cache. Start your smartphone in recovery mode by first turning it off and then holding down the “Volume Up”, “Home” and “Power” buttons. In the menu that appears, select “wipe cache partition” using the volume buttons to move, and confirm by pressing the power button. As a last resort, you can do a hard reset of the device.

    Error code 101

    The program cannot be installed because too much is already installed.

    Solution:
    Remove old, unused applications.

    Error code 481

    There is a problem with your Google Play Store account.

    Solution:
    Remove your current Google account and add another one.

    Error code 927

    The download is not possible because the Play Store is being updated.

    Solution:
    Wait a couple of minutes until the Google Play Store is updated. If the problem persists, then go to the “Settings” application, move to the “Applications” section, “Application Manager”, and then go to the “All” tab. Find Google Services and Play Store apps here and clear their data and stop them.

    Error code 911

    You can't download the app.

    Solution:
    First, try clearing your Google services data. If this does not work, then try downloading the program by connecting to another Wi-Fi networks. You can also try downloading it using your mobile data.

    Error code 920

    The program or game cannot be downloaded.

    Solution:
    Turn Wi-Fi off and on, then try installing the app again. Clear Google Play Store data, remove updates, and restart your device.



    Another solution:
    Try deleting your Google account, then restarting your smartphone and adding it again. You can also add another account.

    Error code -24

    The problem is unknown.

    Solution:
    To resolve this error, you need superuser rights. Install Root Explorer, go to Data/data and find a folder there with the name of the application that is not downloading. Remove it and try again.

    Error code pc:aec:0]

    Solution:
    Delete all synced accounts. Open settings, go to the section with installed applications, and find Google Play Store in the list of all. Delete its data and reboot the device and try again.

    RPC Error Code:S-3

    The application cannot be loaded.

    Solution:
    Delete your account Google entry, then add it again. You can also try adding an alternative account.

    If you have any other problem then comment and we will try to help you.

    Updated 02/22/2017

    Error code 975 on Google Play

    The good news is that error 975 occurs very rarely, but the bad news is that there is no solution yet. If you encounter this problem, then contact Google technical support.

    Google Play Error Code 963 on Google Play

    Mostly owners encounter this error. HTC One M8 and M9 when trying to install something from the Google Play app store or just update an application.

    First solution
    Try clearing the cache of the Google Play Store application, as well as the built-in download manager. Look for these programs in the Application Manager, where all installed applications are located.

    Second solution
    If this error is still present then now try to remove Google updates Play Store and then clear its data.

    Third solution
    Disable the card microSD memory. To do this, open the settings, go to the “Memory” section, and then click the “Disable” button. Now launch Play Store and try updating/installing the app again. If it works, then you can activate microSD back.

    Fourth solution
    An update error may occur due to the application being located on the memory card. Try transferring it back to your phone memory, and then update it through the market. If the process is successful, then you can transfer the application back.

    Error code 944 on Google Play

    This issue occurs during application updates. Users encounter it when the application store does not work, that is, the problem is in the company’s servers.

    Solution
    Go to the Play Store a little later. This is a temporary problem, so you just need to wait a bit.

    Error code 940 on Google Play

    The application cannot be loaded.

    Solution
    Sometimes all you need to do is restart your phone, but if nothing has changed, follow these instructions:

    • Open “Settings”, “Application Manager” and find Google Play Store in the list. Clear this app's cache.
    • Here, find the “Download Manager” application and clear its data.
    • Do the same with Google Services Framework, Chrome and Hangouts.

    Error code 924 on Google Play

    Usually occurs during the installation of applications with additional data that take up more free space in the phone memory. The application loads, but an error message appears on the screen, causing the process to abort.

    Solution
    Remove installed updates Google Play Store applications. After that try downloading required applications again.

    Error code 906 in Google Play (for 906 and 963 the solution is the same)

    This error mainly occurs on smartphones such as HTC One M8 and M9 during installation of applications or updating them.

    Solution
    If you have problems installing or updating applications, you need to clear the cache and Play data Marketa. If this does not help, then you need to remove its updates. If this does not clear this error, then try disconnecting the memory card and only then you need to repeat the installation/update process.

    Error code 905 on Google Play

    Difficulty downloading apps or correct installation updates.

    Solution
    Open settings and go to the section with all the applications installed on your phone. Find Google Play Store there and uninstall updates, then wait a few seconds. Then give time for the Market to install these updates back and then the problem should disappear.

    Error code 505 on Google Play

    Two or more apps with duplicate permissions.

    Solution
    You need to find out which application has the same permissions as the one you want to install and then you need to remove it. To do this, you must find the APK file of the application you are going to install and then try to restore it using the tool Lucky Patcher. It will display an alert with the name of the program that is having problems. It, as you might have guessed, needs to be removed.

    Error code 501 on Google Play

    If you can't open the Google Play Store or install, then it's almost certain that you have a 501 error.

    Solution
    To solve this problem you need to clear the data of these apps: Google Play Services and Play Store. You also need to delete your Google account and then restart your phone. Now you can add your account again, but wait 5 minutes until everything synchronizes (just don’t touch your smartphone). After this, the 501 error should not bother you.

    Error code 497

    Difficulties updating installed applications.

    First solution
    Clear Market data: Open Settings, go to Applications, and then go to the All Applications menu. Find Google's app store in the list and clear data and remove updates.

    Second solution
    Disable the memory card through the memory settings and then try updating the application with which the error occurs. If it doesn't help or you don't use microSD, then check out the third solution.

    Third solution
    Unfortunately, this method requires superuser rights. With their help you can remove system application, which does not want to be updated. Install from the app store Root application Explorer and then go to system partition phone (System/App). Here, find the application and delete the folder with it.

    Error code 110 on Google Play

    The application cannot be installed.

    Solution
    Just clear Play cache Marketa. If the problem persists, then try installing the application through the web version of the application store.

    Found a mistake? Select it and press Ctrl+Enter

    Typically, error 906 in the Play Market disappears after the second attempt to install or update the application. However, if the error appears again, you need to move on to solving it.

    Error 906 can be solved using proven methods that are also used for other similar errors that occur in the Play Market.

    How to get rid of error 906 in Play Market

    1) Clear cache and data.

    Information in the cache may cause errors in the Play Market. To clear cache and data:

    1) go to "Settings", go to "Application Manager" and select a tab "All";

    2) find in the list "Play Market" and click on the button "Clear data"(the application cache should also be deleted, if this does not happen, click on the button "Clear cache");

    3) you also need to clear the data in "Google Play Services";

    4) reboot device and check if the error has disappeared.

    If you still see error 906 in Play Market, try the following steps.

    2) Removing the memory card.

    First, try simply disconnecting the memory card. For this:

    1) go to "Settings"-"Memory"- chapter "Memory card" and press "Disable";

    2) try to reinstall the application that received error 906 when loading;

    3) if you can’t get rid of the error, physically remove the SD card and check again to see if the error has disappeared. After checking, the memory card can be inserted into the device again.

    4) But, if the error continues to appear, see if the application is installed on the memory card. If so, then move the application to internal memory devices. For this:

    • Go to "Settings"-"Application Manager" and select the desired application.
    • In chapter "Memory", press "Change" and select "Move to internal memory"(or "Memory card"). After that, try updating the application again. If you succeed, then you can move the application back to the memory card.

    3) Removal Play updates Market.

    Another popular way to get rid of errors - removal Play Market updates. The error may occur due to compatibility issues between the version of the store itself and the application downloaded from it. To remove updates:

    1) open "Settings" and go to "Application Manager", to the tab "All applications";

    2) select "Play Market" and going to "Options" click "Uninstall updates";

    3) reboot device.

    Immediately after the reboot, try installing the application. Usually the Play Market automatically updates to latest version, after removing the updates.

    These are all the ways to get rid of error 906 in the Play Market, which helped most users.

    Error 906 Occurs when you try to install or update an application on an Android device. In most cases, retrying to install the application goes smoothly, but it also happens otherwise - the error does not disappear, the application does not load. Are you constantly encountering error 906 in the Google Play Store, but can't find a way to get rid of it? Search effective solution problems end here and now. We have collected methods that have helped users resolve error 906, and we invite you to use them.

    Method 1: Clear cache and delete data
    1. Go to the "Settings" section -> then "Applications" -> find the Google Play Store -> Clear data and cache;


    2. Go to the "Settings" section -> then "Applications" -> find Google Play Services -> Clear data and cache;

    3. Similarly, find Google Services Framework -> open Google Services Framework -> Clear cache and data;

    4. Restart your device and try to download the application.

    Note : Some sources recommend doing the same with the Download Manager. We leave the solution to this issue at your discretion.

    This method works for many users, but that doesn't mean it will work for everyone. Therefore we offer Alternative option solving the problem.

    Method 2: Removing the SD memory card




    If these steps don't work, you can try removing the SD card from your Android device before installing the app, and then inserting it back into the slot once it's done. If error 906 persists and you still can't install the app, try the following method.
    Note : For some users, error 906 appears only when they try to update an application located on the SD memory card. They can solve the problem by moving it to the Android device's own memory. To do this you need to do the following actions:

    • Go to “Settings”, then “Applications”, select “All”;
    • Find the application that gives error 906 when updating;
    • Select "Move to phone";
    • Open Google Play and update the application;
    • Move the application from own memory smartphone back to the SD card.

    Method 3: Uninstall Google Play updates
    There is a possibility that Google Play updates may cause error 906 (this is due to software compatibility problems). You can try to solve the problem by going back to previous version market, and for this you will need to uninstall the updates. This is done like this:

    • Go to the "Settings" section -> then "Applications" -> Find the Google Play Store -> select "Uninstall updates".
    • Restart your device and try to download the application again.

    Let's hope that one of the three methods given here will certainly help you get rid of error 906, and applications will be updated and downloaded from Google Play Market without unpleasant surprises. If you have own experience solution to the problem, we will be grateful to you for information about it. Tell us in the comments how you dealt with error 906 - your advice may be life-saving for some users.

    Any Internet user sooner or later encounters blocking of the information he needs, especially for movie sites that often violate copyright and other laws. For example, many people now receive the message “Content is not available in your region, we apologize for the inconvenience” when trying to download the popular TV series “Game of Thrones” or other video. There is also an addition to the error: “Sorry, video was deleted. Error”, which literally means the video has been removed from the resource. Next, we will show how to bypass such “prohibitions”.

    Content unavailable - Sorry, video was deleted. Error

    What does this error mean?

    First, let's figure out what this notification means and why it appears. In most cases the reasons are:

    1. Content blocking government agencies— Roskomnadzor;
    2. Unavailability of a resource in your region - sanctions;
    3. Closing access to a certain video by the copyright holder for residents of certain territories is the author’s requirements.

    Most often, users are faced with the unavailability of a certain video clip on Rutube, online cinemas and even YouTube. However, the solutions below are useful in other cases, such as if the site is generally illegal in your country. By the way, the users of Crimea suffer greatly because of this. In the best way bypass is considered changing your IP address via VPN. How and what to do will be discussed further.

    How to bypass the blocking

    But don't be upset! Censor and block world wide web is unrealistic and you can access anything. There are several simple methods, but they have different effectiveness. Thanks to this, you will choose the most convenient option for you.

    VPN extensions and programs

    You can also disguise your location using browser plugins. To do this, you will need to install and enable them. As a rule, an icon is displayed in the upper right corner of the browser window informing you that the VPN is enabled or disabled. Here you can quickly switch between activating and deactivating the plugin.

    • Plugins are considered more secure and simple solution. They are installed from extension store(Chrome, Opera, Mozilla Firefox, Safari) and have a clear interface.
    • The most popular are ZenMate, FriGate, Hola, HotSpot Shield, Touch VPN, Browsec, but there are many more similar extensions.
    • The same extensions are available for Android as a separate application.

    There are also VPN clients, which are installed on a PC. The most popular of them are:

    • Hide Me, HideGuard, VPNGate, Windscribe;
    • TunnelBear and CyberGhost - limited access.

    Proxy server

    The operating principle of the service is very simple. All you need to do is find a proxy server website on the Internet. There will be a line on it where you need to place the address you are interested in. Click “GO”, and a page without blocking will open in front of you. Please note that content may be blocked in several countries, so the proxy server must be selected from those that work in countries without blocking.


    Turbo mode in Opera

    IN Opera browser It is possible to enable turbo mode. Initially, it was intended to speed up the browser at low Internet speeds. The Opera server receives data from the desired site, compresses it, and transmits it to the user’s computer, greatly saving traffic.


    Anonymous Tor Browser

    Many advanced users often hear about this application. This browser provides complete anonymity online, removing all types of censorship. Moreover, there are hidden sites existing in a separate Tor networks. You won’t be able to get into it from a regular browser or through a regular search engine. Of course, in hidden network specific resources are posted, often offering illegal products and goods.

    • Among other things, this browser has a lot of settings. As an advanced user, you can increase your security and anonymity online several times.
    • Minus - low speed, may not be suitable for viewing video content.

    IP address spoofing in browsers

    You can go further and register your IP and port to it yourself. Each browser has its own setting, so if you are interested in a solution, you can easily find instructions for your case. To find an IP, you will need to enter in the search engine "list of proxy servers" and select the ones you need.

    • How is this convenient? First of all, the opportunity to choose not only a country, but also a specific city. Of course, from those proposed in the lists.
    • also in network settings PC can be registered public DNS: 8.8.8.8 and 8.8.4.4

    Conclusion

    All these programs and services will help you get around the error “Content is not available in your region. Sorry, video was deleted. "Error". At the end, I would like to add the following - the first server connected via VPN will not always allow you to upload your video; you may have to look for the optimal one. I will also note the bypass connection speed offered by the programs described above - it may differ, as a rule - in paid versions speed is higher.

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