What to do if the sound on your phone does not work. No sound on the phone: effective ways to solve the problem

Losing sound on a mobile device is not a problem!

What's happened?

Many people have encountered this problem: sound disappears on Samsung. This is associated with careless handling of the device: it was dropped or hit by something, liquid or dirt got into it. Generally, there are four main reasons:

speaker failure;
reset;
speaker clogged;
failure of the cable (the path connecting the phone board to the audio device).

All this leads to the absence of sound on the device, which means it is impossible to make a call, listen to music, set an alarm clock, or do anything else that requires manipulation of audio signals. It doesn’t matter whether the cause was careless handling of the mobile phone or a simple failure in the system, the problem must be solved. So, what to do if there is no sound on Samsung?

What to do?

If the problem is a system failure, then it can be solved by setting it up, which is best, however, not to try to do it yourself - you can “tune” the mobile so that not only the sound fails. If the problem is with the dynamics, understand what exactly happened to it and whether simple repairs, cleaning or replacement are necessary in this case. Of course, an official service will help with this, which will be able to repair your device and not break it completely, as an amateur would do. In any case, no matter what happens to your Samsung device, do not try to fix it yourself, especially if you have not dealt with technology before and have only a theoretical idea of what to do. Believe me: professionals will do a much better job!

Where to go?

If there is no sound on your phone, the reasons may lie in both the hardware and software of the device. Some can be eliminated simply by changing the appropriate settings, but if the individual modules responsible for sound reproduction are not functioning normally, the gadget will have to be repaired in a specialized workshop.

Let's figure out how to independently determine the reason for the lack of sound in the phone and, if possible, restore all its functionality.

Checking the audio level setting

If you have problems with sound, be sure to check your phone settings first. To do this, just press the button responsible for adjusting the volume of the gadget. If, when you press the corresponding key, you see that the volume scale is set to maximum, but the device does not make any sounds, you can proceed to troubleshooting.

Sometimes it happens that the audibility of the call melody or system sounds is quite satisfactory, but the voice of the interlocutor is not heard. The reason could be quite simple - during a conversation, the user accidentally pressed the volume rocker and set the sound level to the minimum value. You can restore the previous settings in the same way while making a call or during a conversation.

Speaker malfunction

If everything is in order with the gadget’s settings, the reason may lie in a serious hardware malfunction, for example, a broken speaker. Typically, this problem can only be solved at a service center by replacing the specified module. But here you need to take into account that the vast majority of devices have two or even more speakers.

One of them may be responsible for playing music in various applications and games, the other is responsible for the audibility of the interlocutor during a conversation. Therefore, if the sound in the device disappears both in applications and during calls, then the reasons are most likely different. And the speaker malfunction can be easily checked by turning on the speakerphone during a call. If after this the interlocutor becomes audible, all that remains is to go to the service center and point out the failed module there.

Causes of phone speaker failure

By the way, the incorrect operation of the module in question can have various reasons:

Device clogged. In this case, the sound often does not disappear completely, but users note a significant deterioration in audibility. The part just needs to be cleaned, for which it is not necessary to take the phone to a workshop. When cleaning, you can use a toothbrush or a cotton swab. The main thing is to be careful, otherwise you can damage the membrane.
Speaker coil burnout or short circuit. This breakdown may be indicated by a slight crackling sound that the user hears from the audio playback device, while the interlocutor can be heard. The problem can only be solved in a workshop by replacing the burnt part.
Broken coil. In this case, the sound disappears completely; the part will also have to be replaced with a working one.

Audio jack problems

The test can be done after connecting the headphones. If you hear sound from them, try the following:

with headphones connected, hold down the volume up button and remove the headphone plug from the socket;

Insert and pull out the headphone plug several times;
blow out the audio connector with compressed air;
If any liquid gets in, partially disassemble the device and clean the button contacts.

Also, sometimes “antennae” are clamped in the audio connector, which indicates to the device that headphones are currently connected, which is why it does not provide sound to the speakers. In this case, you need to try to unclench them, or give the device to specialists.

Problems with the audio amplification board

Sometimes the device's volume control button stops working. This can be caused either by debris getting under the key, or by a more serious malfunction - failure of the sound control circuit. It is quite difficult to independently determine whether this breakdown actually occurs, so in the described case it is better to immediately diagnose the device in a specialized service and replace the board.

It is also useful to understand the reasons why gadget amplification circuits usually burn out. It could be:

moisture getting inside the device;
strong heating as a result of running a large number of applications in overloaded mode, etc.;
damage due to mechanical impact or manufacturing defect.

Cable failure

If you are using a flip phone or slider, then one of the likely reasons for the lack of sound may be a broken cable. When opening and closing the cover of the device, this element also moves each time, as a result of which, after prolonged use, the contacts may fray.

Samsung Galaxy S9... so much in this sound. By the way, about sounds. The absence of any vibrations when playing music is, of course, a sad situation. But, in most cases, everything can be fixed without visiting a service center.

How? Now we'll tell you everything. Go!

We must understand that we are simply not able to analyze absolutely all possible situations. Therefore, if your Galaxy S9 has some problems with sound, but you did not find a solution in the article, write in the comments. We will try to help.

That's all for sure now. Let's begin!

Standard moments and settings

Yes Yes Yes. You’ve almost certainly already looked at everything and it’s clearly not a matter of settings. However, we kindly ask you not to skip this subtitle of the article - open “Settings - Sounds and vibration” and be sure to check again:

Are “silent” or “vibration” modes turned on?
Is the volume slider set to maximum?
What ringtone is set?
Is Do Not Disturb mode activated?

These are just the basics that can cause no sound on your Galaxy S9. Don't neglect the other settings - go through the menu and check everything. Did not help? Let's move on.

No sound in Galaxy S9 - system and application glitches

No matter how stable Android is, no one is immune from failures. And applications from “crooked developers” can also add problems.

So, there was sound, but suddenly it disappeared - quite possibly the reason was “software”. What should be done?

Enter - *#7353#.
Click on “Melody” and “Speaker”.

Is there sound? Great! Then:

Force a reboot (press and hold the “Power” + “Volume Down” buttons for 10-15 seconds)
We update the firmware (if possible).
- check if there is sound? If yes, then we delete the last installed applications one by one - most likely, the problem lies with them.

Did everything written above not work? Galaxy S9 is silent? The situation is “so-so”, but there is no need to despair.

The sound is not completely gone - there is some sound in the headphones

Insert headphones and check - can you hear the music? Yes? Great. You take out your headphones. Has the sound disappeared? Wonderful.

The problem is with the 3.5mm jack.

It can oxidize, become clogged, etc. Thus, the Galaxy S9 always thinks that headphones are inserted into it - so the smartphone does not play sound through the speakers.

What to do? Carefully clean the connector.

A toothpick, a folded piece of paper and other “non-radical” items will do. You can't use any metal things - you can scratch the contacts.

In the end, just plug the headphones in and out a few times. It should help.

Didn't work again? It's rubbish. However, there is one last chance.

There is no sound anywhere - complete silence

The most difficult situation is that the Galaxy S9 is silent and generally doesn’t care about all the actions that we have already performed.

We don't have many options for solving the problem. One of them:

All information will be deleted from the phone - it will become “like something from a store.” Checking the sound. Silence?

Unfortunately, you will have to go to the service center.

This could be a failure of the motherboard, codecs, driver, chip, etc. You cannot fix such things on your own or at home - you need diagnostics at a service center.

Fortunately, such defects are quite rare - we really hope that this is not your case. Let it be so!

P.S. Write what worked, what didn’t - tell your situation and ask questions in the comments. Let's try to solve the problem together!

P.S.S. Well, you can put a “like” - why not? Thank you!:)

The main purpose of any phone is to communicate with another person. If during a conversation the interlocutor is hard to hear or the speech is cut off and interference appears, then, accordingly, the usefulness of such a conversational device sharply tends to zero.

On modern mobile devices, in addition to communication, there are many other functions. So with their help you can listen to music, watch movies, play games, and use various applications. All this entertainment will be less interesting without accompanying audio effects.

Let's try to figure out why the sound on the phone doesn't work? What can cause this type of malfunction and how can it be eliminated? Although all mobile phones have their own device, common signs of problems are observed in all models.

Signs of missing or unstable sound

Let's look at the main signs by which we can say that the audio signal has disappeared on the mobile phone.

the first sign can undoubtedly be called the complete absence of any sound signals;
during a conversation you can hear extraneous noises or creaks coming from the speaker;
the interlocutor’s voice periodically rises, falls or is interrupted;
melodies are not produced or their sound changes, crackling sounds are heard.

If the signs are not so obvious or occur periodically, this may mean either an accidental failure or the beginning of the speakers or other parts of the cellular device to fail.

Let's check

To figure out why the sound on your phone doesn’t work, you don’t have to immediately run to the service center. Perhaps the cause of the problem is trivial. To do this, you should first check the external regulators or check the settings in the mobile phone menu.

Both operations will not take much of your time. Although each mobile has its own design features, all of them have an external volume control and menu subsections responsible for audio.

Video: Setting up sound through the engineering menu

Volume control

The first thing you should do if you have a problem with poor sound on your mobile device is to check the regulator.

It is usually located on the right side of the mobile phone body. There may be several types:

in the form of a solid button. The sound is adjusted depending on the pressing of a certain end. On the one hand it decreases, on the other it increases;
in the form of separate buttons with plus or minus icons.

Make sure the slider is set to the correct level. Move it if necessary. If the problem was in the regulator, then the adjustment should fix it.

In the normal state, the audibility of the bell and system commands changes. In order to increase the voice of the interlocutor during a conversation, you need to make adjustments precisely at the time of the conversation or during a call.

To increase the sound when playing video or music, as well as in games and applications, adjustments should be made specifically with open multimedia files.

Volume in the setup menu

If external adjustment does not bring results, it is quite possible that the reason lies in the system settings.

To check you need to do several steps:

go to the “Menu” section on your device;
in the window that opens, find the “Sound” subsection;
On the “Volume” tab, move the slider in the desired direction.

By these actions we will increase the overall audibility of the phone. Like the external control, the sound settings can be divided into separate parameters: for multimedia, for conversations. Depending on the symptoms of the problem, make the necessary settings.

The reason for the silent sound may also be one of the modes of your device. There are “silent”, “quiet”, “on the plane” and others. Accordingly, if you replace one of these modes with a simple one, the problem may be resolved.

Main causes and solutions

If checking the regulators and system settings does not eliminate the problem, then the reason lies elsewhere. This could be either software failures or mechanical damage or a breakdown of one of the device parts.

Accordingly, depending on the type of malfunction, there is a method for eliminating it. In some cases, you can do it on your own and with minor manipulations, and sometimes you can’t do it without the help of a specialist.

Foo: no sound

In any case, first of all you should find the original source of the breakdown and only then decide how to fix it and whether it would be advisable to do so.

The speaker is broken

One of the reasons for the loss of any audio signals is a broken speaker. This is a serious malfunction and in most cases can only be solved by replacing the part.

It should be said that modern mobile devices have 2 or even more speakers. Usually one is responsible for music, games, applications, the second is responsible for conversations. If sound is not produced from any of them, then most likely the problem lies in other causes.

One of the easiest ways to check whether the speaker is broken is to switch the conversation to the loudspeaker. If the interlocutor can be clearly heard, it means that a breakdown has been detected.

Types of breakdowns and ways to solve them.

One of the reasons for the deterioration of audibility from the speaker may be its clogging. The sound in such cases decreases, but does not disappear completely. You can try to clean the speaker using a thin needle, a cotton swab or a toothbrush. This is best done with compressed air;

Important! The main thing is not to overdo it and not damage the membrane during cleaning.

There is a short circuit in the speaker coil or it is burnt. It is difficult to hear a person or sometimes crackles. Solved by installing a new spare part;
there is a break in the coil. The sound disappears completely. It can only be fixed by replacing the component.

Important! In cases of decreased audibility in a mobile device, problems with the speaker occur in 80% of cases.

Audio amplification circuit malfunction

It often happens that the audio amplification circuit of a mobile device fails. In such cases, when adding or decreasing the volume, audibility will not change. It's quite difficult to fix this problem yourself. It is best to contact a service center, where they will carry out diagnostics and replace the amplification circuit.

Reasons why the amplification circuit may burn out:

mechanical damage;
when the mobile phone is operating in a heavily overloaded mode and its temperature has risen significantly;
liquid ingress;
factory malfunction of the amplification circuit.

Broken cable

One of the most common breakdowns is the failure of the cable. Most often, such a malfunction occurs in sliders and clamshells. Since every time you open the device, the cable itself moves, which leads to rubbing of the contacts.

The main symptoms are loss of audio signals and failure of volume controls. When replacing the part, all problems should disappear.

In addition to chafing of the cable connection, physical damage or moisture on the contacts can also cause its malfunction.

Software glitch

The number of useful applications for mobile phones is increasing every day. Unfortunately, not all of them undergo a sufficient level of testing for compatibility with various models of mobile devices. Not to mention obviously harmful programs.

Some software glitches can be simply fixed by uninstalling the installed application. Some require a factory reset. More complex conflicts that started a chain of failures will require reflashing your cellular device.

Mechanical damage

Happen quite often. Not every device can withstand being dropped or hit by a heavy object.

Mechanical damage can be divided into three groups::

external faults. If dropped, the speaker or volume control may be damaged. In this case, the visible faulty part should be replaced;
damage to microcircuits. After an impact, both the cable and the sound card or other fragile elements of the device may fail, the defects of which are visually impossible to see without opening it. You need to disassemble and then understand which element is damaged and, if possible, repair or replace it;
cracks in the main board. The worst of the options. Depending on the model of the device, it may be more advisable to buy a new mobile phone than to have it repaired.

Pollution

If dust or small debris gets on the phone contacts, the boards or parts may burn out. An easier option is to contaminate the external parts. This could be the speaker grid, by cleaning which you can remove the negative effect.

It is better to do cleaning with special devices and tools, or even better to entrust this task to professionals.

Moisture has entered

Rain, snow, dew or any other liquid that gets on your mobile phone is unlikely to prolong its life. This also applies to any parts of the device responsible for playing audio signals. Excess moisture can cause any components to burn out or contacts to oxidize, which will ultimately lead to loss of voice or music

If you manage to notice the problem in time, the consequences can be minimized. You should turn off the phone, carefully disassemble it and leave it to dry. It is advisable to wait a long time, since the desire to quickly check the operation of the device can lead to its final breakdown.

Losing sound on your phone is of course an unpleasant situation, but in no case should you panic. Perform an initial check of the volume controls and settings in the menu. Then check various programs and applications that may be muting the volume or causing a crash.

If the fault lies inside the device, then it is better to turn to professionals who will carry out comprehensive diagnostics and return your mobile device to working order without any problems.

If your Samsung phone has no sound during calls, then there are quite a few reasons for this. To accurately determine the problem, you will need diagnostics at a service center. But below we will talk about the main reasons for the lack of sound and what steps you can take.

Why does the music sound disappear on my Samsung phone or can’t hear the other person?

Most often you have to deal with:

Physical impact on the phone - falling, moisture, exposure to low/high temperatures, the consequences of prolonged exposure to direct sunlight.
Failure of smartphone elements - speaker, sound control processor, sound amplifier, motherboard.
Software errors - unstable firmware version, lack of codecs, conflicting applications, etc.

The simplest reason is a change in settings. To restore, you need to enter the menu, select the volume settings and restore the desired level.

You can find a lot more useful information on the website askproblem.ru - about gadgets and more.

It’s more difficult when the phone’s speaker fails. It will not be possible to configure it. Only replacing it with a working element will help here. This reason occurs most often in Samsung phones. It is also difficult to fix a faulty sound control, because not every service center will take on this. A similar difficulty arises when the audio signal amplifier fails.

Even more often, if Samsung does not hear the interlocutor or beeps, the phone fails due to a fall, due to moisture, or due to exposure to strong thermal radiation. In this case, only a service specialist can accurately determine the cause. The only urgent thing to do in this case is to open the phone and remove the battery. Everything else will be done at the service center.