Errors in the Play Market and their solutions. Eliminating errors with code in the Play Market: causes, instructions What does error 907 mean?
Error 963 – occurs for Android users when trying to download or update any application from the Google Play Play Market. If you are one of them, then we are glad to tell you that your search will end on this page because below are the solutions that actually work.
There are three main methods that will help you fix error code 963 in the play store. You just need to follow the instructions below point by point.
Solution to error 963 in Play Market
1. Clear application cache
Play Market is also an application installed on your device and the data in its cache can cause this error, so let's start with such a simple action as clearing the cache and application data, to do this, follow these steps:
Let's go to Settings->Applications
And go to the tab All. To do this, scroll the screen with your finger to the left:
We see a list of all applications and services running in the system. We are looking among them Google Services Framework and click on it:
The application settings screen opens, where you need to press two buttons Clear cache And Erase data
Try to download the application again, if the error persists, then proceed to the next step.
2. Unmount the SD card
Unmounting the SD memory card on your phone can help you get rid of error 963 in the play market. The theory is this: we unmount the memory card, try to install (update) the application, and then connect the card back.
Let's go to Settings–Memory and press Remove SD card
Now try downloading or updating the application that was causing the error. After everything loads successfully without any errors, you need to remount the card back by going to Settings-Memory-Connect SD card.
If, when installing an application, it gives an error related to the SD card, then you must first try to move it to the internal memory. To do this, go to the menu Settings - Applications - All - Select application > Move to internal memory.
3. Uninstall Google Play updates
There is a possibility that Google Play updates are causing this error, for example due to compatibility issues, etc. So in this case, you will need to uninstall these updates.
Let's go to Settings > Applications > Google Play Store press the button Uninstall updates. This method should most likely solve your problem.
In rare cases, when none of the above methods work, you can try completely uninstalling the Google Play Store app and then installing it again from a trusted source. You can try deleting your Google account, rebooting your phone, and linking your account again.
Play Market error code 963
Error 907 Play Market is one of the many possible failures that can periodically be encountered when a mobile phone owner tries to use this Internet service and wants to download or update any software.
Fortunately, there is a standard treatment method that allows you to fully answer the question: error code 907 Play Market - what to do?
Error 907 in the Play Store - how to fix it? You should start with the simplest solutions:
- Try downloading again - often this will be enough.
- Restart your Android device.
These actions will take a maximum of one minute, but it is always advisable to start with them. Did not help?
Second phase:
- Go to the phone settings menu and find “All applications” there.
- Find the problematic option in the list and click on its name. Click on clear cache and erase data.
- Return to previously opened list. Find “Google Play Services” in it - repeat the steps above.
If there is no desired result, go to the second step:
- Through the setup menu, go to the “Memory” subsection.
- Use the suggestion called “Remove SD card.
- Evaluate the result by trying to carry out a previously interrupted download.
- If this does not help, additionally remove the storage flash drive from the mobile device and start downloading the necessary files again.
Often the root cause of this phenomenon is that the user has transferred the updated software from the phone's memory to a removable flash drive.
If so, the following solution may help:
- Go to the list of installed programs, as described above, and select the one for which you planned to install the update.
- Click on its name and use a special button that allows you to transfer the program directly to your smartphone or tablet.
Well, the last stage, which also often gives the desired result:
- Again, go to all applications and select the Internet service from which you planned to download.
- In the information presented on the screen, find information that relates to the version. If it is no longer relevant, uninstall the application and install it again, only in the most current version.
By the way, sometimes the exact opposite method helps. That is, not a software update, but the removal of previously installed updates. This can be done in the subsection where the cache was previously cleared. You just need to use another function - uninstalling updates.
That is, in order to avoid a repetition of this unpleasant situation in the future, it is advisable to periodically clean the system, keep the most important programs directly on the mobile phone, and monitor the relevance of online services that are constantly used on the smartphone/tablet.
Almost everyone these days has a smartphone, and more than half of the gadgets run on Android. Google's operating system has proven itself to be a reliable product, easy to use and undemanding to the phone's hardware. But even in this OS and its main application platform (Play Market), errors can occur.
Causes of errors
Any system has room for errors. If only because it is impossible to create an interface and write all the classes in such a way as to completely eliminate problems. In the Play Market, as in any complex system, failures may occur if there are some inconsistencies in its operation. Problems can be divided into groups:
For each of the reasons described above, certain errors may appear that prevent the full installation and operation of applications received from the Google Play service.
What does the error code mean?
The error code refers to the actual assignment of a name to the problem that occurred. In order for the user to understand what happened, why it happened and how to fix it, all possible events are numbered or named. This is necessary for decryption: in order not to write out a piece of program code in which the user will not understand anything, all information is reduced to a short name.
Table: typical Play Market errors and ways to solve them
The error code means that the Play Market application is currently being updated and cannot serve the user by downloading programs and games to the phone. In this case, the most correct decision for the user would be to simply wait until Google services are updated and try installation again. The store can bring itself up to date from a minute to several hours, depending on the speed of the Internet and the performance of the gadget.The second option for this error to occur may be when this application was already installed on the device, but problems arose during removal, which is why it was not completely removed from the system. It is enough to uninstall the old program and reinstall what you want.
Video: how to fix Play Market errors
Correcting Play Market errors using codes
The Google Store has a very specific operating system. If you encounter problems, here are three things you can do before trying to fix the problem:
Perhaps these manipulations with the gadget will lead to troubleshooting. If the problem remains, it is necessary to move on to more radical measures.
Removing Google Services Cache
Removing the Store cache and Google services is the most popular method of solving problems that arise when downloading applications from the Play Market. This is also a universal way to eliminate almost all errors. The only exceptions are connection and device memory failures.
Select “Applications”
Go to the “All” tab, open the Play Market
Delete the cache and reboot the devicePhoto gallery: applications that need to be cleaned to fix Play Market errors
Google Play services are used to update Google and Google Play applications “Download Manager” is used to manage the downloading of applications Google Services Framework is one of the Google system services and ensures stable operation of the smartphone
Deleting a Google Account
Deleting an account is also a cure for many errors: 903, 919, 920, 921, 924 and some others. At the same time, do not worry about the safety of your data. Any account information is stored on Google servers.
Selecting a Google account
Click on the desired account
In the settings, select “Delete account.” record"Synchronizing device data proceeds in a similar way, only instead of the item about deleting, click “Synchronize”. After this, all device data will be updated to the required status.
Uninstalling Play Market updates
Sometimes it happens that Play Market updates are installed with problems. This can be caused by an interrupted Internet connection or a game running at that moment, which prevents the processor from correctly replacing files. To solve it, you need to uninstall the application updates and then repeat the download procedure.
Open the Play Market application
In the settings of the Play Market application we delete updatesVideo: how to remove a Play Market update
Clearing cache in recovery mode
Clearing the cache via recovery is rarely used as a troubleshooting tool. Using this method you can get rid of errors with code 923, 961 and some others.
It is not recommended for inexperienced users to use the recovery menu, if only because they can accidentally clear or delete something important, return to factory settings, or disable some elements of the gadget.
Video: how to clear the cache in recovery mode
If an error occurs while working on Google Play, it's not that bad. Most problems can be corrected with the simplest manipulations, without contacting a specialist.
Error 907 when working with Google Play, it most often affects Android devices running the latest versions of the OS - KitKat 4.4 and later. The problem is similar to "" - it appears when you try to update or install an application from Google Play. The smartphone or tablet reports it with the following notification: “Application name” could not be loaded due to error 907. No need to worry. This is a common, common error, and in most cases the problem is resolved automatically when you try again. If you rebooted the device, tried to download or update the application from Google Play again, and again received an error notification, you still have to take certain actions to achieve the desired result.
How to fix the situation if the application cannot be loaded due to error 907?
Method 1: Clear cache and data
1. Select "Settings" - "Applications" - "All" - Scroll down and select "Google Play Store".
2. Select "Clear cache" and "Erase data".
3. Go back to Settings - Applications - All - Scroll down and select Google Play Services.
4. Select "Clear cache" and "Clear data".
Method 2: Update Google Play Store
1. Check if the Google Play Market installed on your Android device is the latest version.
2. Open Google Play, tap menu (top left) or swipe left to bring up the menu.
3. Then select Settings and scroll down to Build Version. If your build version is 5.5 or later, it is relatively new. If Google Play is not updating, wait a while - it should update automatically.
4. After updating, try reinstalling the application
It may not work, in which case you will need to revert to an older version of Google Play. To do this, follow the chain: “Applications” - “All” - “Google Play” - “Uninstall updates”. After that, try downloading the application or game again.
Method 3: Disable SD card
1. Go to Settings - Storage - Scroll down and select Remove SD card.
2. Open Google Play - Download (update) the application or game that you received error 907 when installing.
3. After successful installation, go back to "Settings" - "Memory" - click "Connect SD card".
If these steps do not bring results, try the same thing, only you need to physically remove the SD card before installing the application, that is, remove it from the slot.
Method 4: For update errors in applications installed on SD memory cards
1. Go to Settings - Applications - All - Scroll down and select the application (or game) that is giving you the error message inupdate time.
While working with the Play Market store on Android, errors may appear that interrupt the process of downloading or installing applications. You can fix them yourself, but to do this you need to know about the reasons for their occurrence.
Despite the variety of errors that occur when downloading or installing applications from the Play Market, many of them can be dealt with using the same methods.
First, let's look at the most popular errors, the reasons for their occurrence and possible solutions.
Table: causes and solutions to errors in the Play Market
| Error number | Causes | Remedies |
| 498 | Problems with Internet connection and full Play Market cache | Connect to a different type of Internet connection and clear the Play Market cache |
| 902 | When updating applications, the system thinks that their new versions are already installed and displays an error | Clear cache and remove Play Market updates |
| 903 | The antivirus prohibits deleting files of the application being updated, thereby interfering with the update process and causing an error | Disable or remove your antivirus |
| 904 | This type of error occurs on Chinese smartphones | Update your system |
| 905 | This error occurs due to the inability to close processes that are preventing files from being replaced during application updates | Uninstall Play Market updates |
| 906 | The device confuses the SD card with internal memory | Disconnect the SD card and free up space on your device |
| 907 | Similar to 906, but found on new versions of the system | Same with 906 |
| 911 | Network problems | |
| 919 | Low space on SD card | Free up space on your SD card |
| 920 | Internet connection problems | Check your internet connection |
| 921 | Services do not work correctly, connecting to your Google account gives an error | Reset service applications, delete your account and connect again |
| 923 | The device cache is full, services do not work correctly | Log in to your Google account again and clear your device cache |
| 924 | After installing the main application files, there is a problem loading additional | Uninstall Play Market updates and free up memory on your device |
| 926 | ||
| 927 | Play Market is being updated | Wait until the update finishes. If this does not help, clear the cache of service applications and Play Market |
| 932 | The causes are unknown | Clear the cache of service applications and Play Market |
| 933 | Viruses on the device or the use of low-quality security programs | |
| 936 | Play Market is updating, there is not enough memory on the SD card | Wait for the update to finish, free up space on the SD card |
| 940 | The causes are unknown | Erase Play Market data |
| 941 | The causes are unknown | Erase cache and Play Market data |
| 943 | The causes are unknown | Clear the cache of service applications and Play Market, log out and log back into your Google account |
| 951 | The causes are unknown | Same with 943 |
| 960 | Network problems | Check your internet connection, connect to a new network |
| 961 | Clear the cache of service applications and Play Market, log out and log back into your Google account | |
| 963 | The Play Market cache is full, the device confuses the SD card with the internal memory, problems with Google service applications | Clear the cache of service applications and Play Market, disconnect the SD card |
| 964 | Problems with Google service applications | Clear the cache of service applications and Play Market |
| 972 | The causes are unknown | Clear the cache of service applications and Play Market, log out and log back into your Google account. If it doesn’t help, then uninstall Play Market updates |
Basic ways to resolve errors in the Play Market
The reasons for this or that error are described above. If the proposed method of resolving the problem did not help, then try the other methods - one of them will definitely cope with the task. All the actions that need to be performed to get rid of the error are simple, so no knowledge or additional programs are needed.
Restarting the device
First of all, reboot your device. All programs and processes will automatically restart and possibly start working correctly.
Checking your Internet connection
Check if mobile Internet or Wi-Fi is working in other applications, for example, in a browser. If you find that the connection to the network is unstable, then solve this problem, since the Play Market will not work if the Internet is poor.
Checking memory and clearing cache
For stable operation of the Play Market and other applications, it is advisable to have more than 50 MB of free memory. Make sure there is enough free space on your device. For this:
Account replacement
The store may not be able to sync with your Google account. For synchronization to be successful, you just need to log in to your account again:
Video: Deleting a Google Account
Solving problems with Play Market
If all the steps described above did not help, then there is only one option left - the problem lies in the Play Market application itself or services related to its operation.
You cannot delete the Play Market, so you cannot reinstall the application. But you can roll it back to its original state.
Clear cache and data
Video: how to clear cache and erase application data
Rolling back updates
If the previous cleaning steps did not help, you can roll back the store to its very first version. To do this, go to the list of all applications and select Play Market (how to do this is described in the previous instructions), and then use the “Uninstall updates” button. Wait for the rollback procedure to complete, after which you will get the old version of Google Play. After some time, it will update itself if the device connects to the Internet. But the new version will be installed correctly, that is, the error will most likely not appear again.
Video: how to remove Play Market updates
Android update
Please note that Play Market may not work correctly on older versions of Android. Therefore, it is recommended to install the latest firmware available for your device:
What to do if nothing helps
If all the methods described above did not help resolve the problem, then the cause of the error lies in the operating system. Perhaps some of its files are damaged or do not work correctly. The way out of the situation is to roll back the system to factory settings.
Please note that when you perform a reset, you will lose all data and apps installed on your device. Copy them to a secure storage in advance so that you can restore everything later.
If even resetting does not help, then contact technical service to get specialist help, or do not use the Play Market. An alternative to this is to install applications from .APK files obtained from third-party sites. However, downloading from unverified sites can harm the device, so it is better to “repair” the official store.
System rollback
To perform a system reset to factory settings, do the following:
Video: Resetting the system to factory settings
To get rid of an error that appeared during downloading, updating or installing a program from the Play Market, you need to check the Internet connection, free up the device memory, delete the cache and erase data from the Google store and service applications and, as a last resort, reset the entire system to factory settings.
