Samsung phone screen lock cannot be removed. Unlocking your phone using the Aroma manager. How to prepare a Samsung phone for remote control

Often, owners of smartphones from the South Korean brand do not know how to unlock a Samsung phone. This happens for various reasons:

Forgot the lock pattern.
All attempts to remove it have already been used.
Errors in the system.
Some stranger (often a child) has changed the access keys.
And many others.

Therefore, recordings of desperate people are increasingly appearing on the Internet. samsung owners galaxy and those who don’t know how to unlock a gadget without a pattern key.

In this article, we have collected the most common methods for solving such situations that will help you quickly restore access, and in some variations, without data loss.

Remote control

This method is suitable for those who manage applications through a Google account. This convenient function, which helps not only if the user has forgotten the password or graphic key, but also when the equipment is stolen or lost. Allows you to remotely call a phone, erase data and leave a message that will be displayed when a stranger turns on the smart phone.

To control screens remotely, you need to go to your Google profile from your computer, select the “My devices” column and carry out the necessary actions with it.

Via Safe Mode

Safe mode is used to fix malfunctions and errors operating system, including to change the unlock password (or pattern key).

With your phone turned on, you need to hold down the Power button until the Power Off option appears.
This option needs to be pressed for a few seconds.
A message will appear indicating that you have entered Safe Mode (this entails disabling administrative rights). That is, after agreeing through the OK button, Samsung will start without installed applications - in its pure form.
Next, you need to go to Settings and disable password login, or change it to one that you will definitely remember.
The standard appearance of the operating system will return after a reboot.

Hard reset using keys

Hard reset - rollback to factory settings followed by erasing all data contained in internal memory. If the last synchronization was with cloud storage was a long time ago, which means there is a risk of losing contacts, media and achievements in different applications.

As a rule, a hard reset is initiated from Settings, but in case of urgent need it can be performed using buttons - by holding down a certain combination of them.

To do this you need:

Turn off your smartphone.
Simultaneously hold down the volume rocker, Home and Power buttons. Some new models do not have a key that returns to the desktop, then all the others are pressed.
The power button must be released as soon as the company logo appears on the display, the rest must be held for another 15 seconds.
If done correctly, the message “Recovery” should appear on the screen.
Next, use the volume rocker to select Factory Reset.
The selection is confirmed with the power key.
Once all data is erased, select Reboot System Now to reboot the Samsung.

Flashing from a computer

It is better to trust flashing to a qualified technician from service center. Independent manipulations can burn out internal parts, the OS can work crookedly, or the gadget will turn into a lifeless “brick” without the possibility of recovery.

However, those who are willing to take the risk should use a special computer program - Odin. Flashing, like restoring to factory state, will delete all information stored on the phone.

A detailed guide to the firmware can be found on the website of the developer of the Odin utility, and carry out the procedure at your own peril and risk.

There are many nuances in working with this software that cannot be covered within this subsection.

Through the Internet

Now let's take a closer look at all the unlocking options if you have access to the Internet and another working gadget (preferably a PC).

Using a Google account

We have already looked at this method superficially, but let’s remember it again and analyze it in more detail. The necessary conditions for execution:

The gadget must be turned on.
Your Google profile must be active and linked.
The device is connected to data transmission.
Geolocation works on it (most often it is enabled by default).

Detailed instructions for erasing data via Google profile:

Follow the link https://android.com/find and log in using your linked account.
If this account controls several gadgets, top corner select required model phone.
On the side you will see a list available functions: Ring, Block, Clear. We'll need the last one.
Select it and wait for the operation to complete.
The phone's memory will be completely formatted, leaving only the information on removable media.
After this, the equipment can be used again.

Note! After wiping your smartphone, it will disappear from the location map and you will lose the ability to control it remotely. The next time you log into the same account from a formatted device, it will again appear in the list of available ones.

Special programs

Row special programs will also help you unlock your Samsung phone screen. We will look at the two most popular and repeatedly tested by users.

Dr.fone

The Dr.Fone application has more than once helped owners of Android smartphones restore access after an unsuccessful lock or system error.

First you need to launch the program and go to the “Additional tools” tab. There you need to select the “Delete” subsection Android screens Lock."

With it, you can delete any information, including contacts and passwords. Simply connect your smartphone and press the Start button.

Everything happens in the following sequence:

The smart device is connected to the computer via a cable.
Switches to download mode by successive key presses.
Selectable in Dr.Fone required package recovery.
The equipment returns to operating mode and no longer requires a password.

Samsung Find my mobile

This service will help you quickly and safely unlock Samsung Galaxy without deleting data or rolling back to factory settings.

To get started, go to https://findmymobile.samsung.com/?p=ru
Next, enter the address Email and the password for your Samsung account (if you have one. Otherwise, this method will not work).
A list of linked gadgets should appear on the left. You need to select the one you need.
In the list of available functions, tap on “More”, and then select “Unlock my device”.

Conclusion

These methods most often help restore access to a locked smartphone. These useful tips will help in situations when you need to emergency mode unlock the gadget.

Video

When enabled, this feature automatically unlocks your screen when at least one of the conditions you specify is met. For example, if the device is located at your home or another device of yours is connected to it via Bluetooth.

You may have previously configured Smart Lock, but forgot about it. In this case, remember the given condition and fulfill it. For example, if you have added one of the Bluetooth devices to the list of trusted devices on your smartphone, enable the module on both wireless communication. Once connected, the phone can be unlocked without entering a PIN, password or key.

If Smart Lock has not been configured in advance or you cannot meet the specified condition, then this method is not suitable.

2. Bypass protection using a Google account

Some devices with old Android versions(up to 5.0 Lollipop) allow you to bypass the screen lock using Google account. But for this, the device must be connected to the Network. To check if your smartphone supports this method, enter any password, PIN or pattern five times.

After five incorrect entry attempts, the message “Forgot your password?” should appear on the screen. or similar hint. Click on this inscription and enter the username and password for the Google account that is the main one on your smartphone. After successful login you will be able to specify New Password or set up another method to lock the screen.

If you also forgot your Google account password, try to restore access to it using the company’s special service.

3. Use the service from the smartphone manufacturer

Some brands offer owners of their devices additional tools unlocking. For example, Samsung has a Find My Mobile service, with which you can remove a pattern, PIN, password, and even a fingerprint. To do this, your device must be linked to Samsung account, support the service and be online.

To find out whether such services exist for your model, look for this information in the instructions or on the manufacturer’s official website.

4. Reset the device to factory settings

If other options do not work, all that remains is to return the factory settings. This will lead to the loss of all data, copies of which are not saved in your Google account and others. But you can remove the protection from the screen.

Turn off your smartphone and remove the memory card if it was inside. Then try these key combinations in turn until one of them works (you need to press all the buttons and hold them for about 10-15 seconds):

Volume down key + power button;
Volume up key + power button;
Volume Down key + Power button + Home key;
Volume down key + Volume up key + Power button.

When the display shows service menu, select Recovery, and then - Wipe command data/factory reset. If none of the key combinations work or you don't see the necessary commands in the menu, look for reset instructions specific to your device model.

After this, the smartphone should return to factory settings within a few minutes. The device may request a login and password from a previously connected Google account, but you will no longer need to unlock the screen. After logging in old account the system will restore the settings and data synchronized with it.

All of the unlocking methods listed above are suitable not only for smartphones, but also for Android tablets.

How to unlock iPhone

If you have forgotten the password for your iOS device, you have only one option - reset to factory settings. There are two ways to do this: c using iCloud and via iTunes. The first one will only work if you previously enabled the Find My iPhone function on your smartphone. For the second you will need a USB cable and a computer with installed program iTunes.

In both cases, you will not only delete the password, but also all data from the device. But if you have a backup copy iPhone, then after the reset you can restore the information saved in it: calendars, contacts, notes, SMS, settings and shopping lists in iTunes and App Store. Personal photos and videos will also not be lost if you previously synchronized them with your computer or iCloud.

1. Reset iPhone to factory settings using iCloud

To check if Find My iPhone is active on your smartphone, connect it to the Internet. Then log in to your account Apple entry ID on the iCloud website using a computer and click on the “Find iPhone” icon.

If you don't have a computer at hand, but have an iPad, iPod touch or another iPhone, you can use standard application“Find iPhone” on any of these gadgets. It works the same as the web version in iCloud.

If Find My iPhone is active, you'll immediately see your locked iPhone (in the app) or select it from the All Devices list (on the iCloud website). If the device is not displayed, proceed to the second method. Otherwise, continue.

Click on the smartphone icon, and then on the “Erase iPhone” button and follow further prompts.

This will remove your passcode and all data from your device, allowing you to set up your iPhone again.

2. Reset iPhone to factory settings via iTunes

Run on computer iTunes, then connect your smartphone to it using a USB cable.

If you have previously synced your iPhone with this computer, click on the smartphone icon in iTunes. In the menu that opens, sync again and create a fresh backup of the device on your computer. Then click “Restore from a copy...”, select the newly created image and follow the system prompts until complete recovery.

If you've never synced your iPhone with current computer or iTunes also asks for a password, then most likely it will not be possible to create a new backup. But you can reset to special regime, and then restore the device from old copies (if any). Follow the following actions to reset:

1. Force restart your iPhone.

On iPhone SE, iPhone 6s, iPhone 6s Plus, and older models, hold down the Home key and the top (or side) button for 10 seconds or more until the recovery screen appears.

On iPhone 7 or iPhone 7 Plus, hold side key along with the Volume Down button for 10 seconds or more until you see the recovery screen.

On an iPhone 8 or iPhone 8 Plus, hold and immediately release the volume up key and then the volume down key. After that click on side button and hold it until the recovery screen appears.

2. When the recovery dialog box appears on your computer display, click "Restore" and follow the iTunes prompts.

3. If the iPhone exits recovery mode while iTunes is downloading necessary files from the Network, press the buttons again forced restart and hold them until the device returns to this mode.

Although instructions for both reset methods are written in iPhone example, they will also work if you suddenly forget your iPad password.

How to unlock samsung phone, if you have forgotten your phone code, we will find out very soon. But before that, a few words about the site rdmservice.ru. At the RDM branded service center, you can always replace the Samsung touch glass if it is broken or scratched. Quick repair at affordable prices!

Now to the topic. It often happens that you want to encrypt your phone so that only you have access to it. And at the same time, as usual, few people write down the password on a piece of paper, so as not to forget the invented password later. Well, we blocked it, and with a feeling of accomplishment, we go to bed.

Overnight the battery in the phone ran out, and in the morning we put it on charge, the phone turns on, and there is the treasured inscription: “enter the code!” We remember what we came up with complex password so that no one would guess. We enter it, and... an incomprehensible inscription appears on the screen: “invalid code.”

We try again... and again the code is incorrect. We enter it ten more times - it doesn’t work. We start to think about it in our heads possible options, but the result is the same - “incorrect code”. Well, why didn't we write the code down on a piece of paper? Yes, such situations often happen, or similar ones.

And now we have a choice: either let the locked phone lie at home, or go to a service center and pay money to unlock it, or buy a USB cable and try to “cure” the phone at home. Personally, I'm happy with the last option. Below I will describe how to unlock it if a phone code is installed on it.

Tested on a Samsung SGH-E900 phone. IN in this case, You don't need to buy a USB cable. So, let's start the phone with a SIM card. After launch, the phone’s desktop opens with the words “Menu” and “Contacts”. When you click on any of them, an ominous window appears asking you to enter a code.

And we can't do anything with it (except remember the installed code). But there is access to the number keys, which is exactly what we need. We enter this code *2767*3855#, only first we write “#”, then move the cursor back one character, and add *2767*3855 so that the “#” is at the end, and after we have entered the code, press the button “ call."

If you try to enter the code immediately without moving the cursor back, then at the end, after pressing the “#” key, a window will appear asking you to enter the code. And if you did everything as described in the paragraph above, then after entering the last number “5” you can press the “call” button.

After this simple operation, the phone thinks a little, reboots, turns on, a greeting sound appears, and... voila!!! The lock code has been removed and the phone has been reset to factory settings. Good luck to all!

The sponsor of the article is Lenovo service center. In this service center you can always repair: laptops, tablets, phones and other Lenovo equipment.

Have you tried to protect the data on your phone with a numeric password or pattern? Now you can't remember your password and use your phone? Such problems lie in wait for many - forgetting identification data, people cannot access the contents and functionality of their devices. How to unlock your phone if you forgot your password? In our review you will find the most detailed and simple instructions, allowing you to remove the password request.

Here are the main unlocking methods:

Flashing – new software is uploaded to the phone;
Hard Reset – reset to factory settings;
Programs and services from manufacturers - contain built-in unlocking tools;
Deleting files with passwords and keys – through the file system;
Holes in security systems – relevant for old pipes;
Through another user – for multi-user devices;
Password Reset Apps – great tool for many devices.

We will look at all these methods in detail and outline unlocking schemes for phones from various manufacturers.

Unlocking via Samsung Account

It's nice to know that some manufacturers care about the users of the devices they develop, offering additional services. A typical example is Samsung company, who created the service Samsung Account. It contains the functions of remotely erasing information from smartphones and Samsung tablets, functions for remote blocking of devices, as well as functions for finding them. That is, if lost device is not found, all important and confidential data can be easily deleted via the Internet.

How to unlock a Samsung phone if the password has been forgotten? To do this, use the “Find My Phone” function with its sub-function “Unlock my device”. It allows you to restore the functionality of your smartphone or tablet by resetting the screen lock settings. To do this, you need to go to the official website of the service, select the “Find phone” item, make sure there is a connection with the device and click on the “Unlock my device” button. After this, a command to reset the lock settings will be sent to the smartphone/tablet.

In order to take advantage of this functionality, you must first lock your phone/tablet by allowing remote control via Samsung Account in the security settings. In addition, the locked device must be connected to the Internet.

Unlocking a password via Google account

The developers of the Android operating system have taken care to make it easier to restore access to smartphones and tablets if you lose your password. For this purpose, a link to a Google account is provided. It is she who will help us in the matter of restoring access to the contents and functionality of the Android device. How to unlock your phone using your Google account? If you enter the password incorrectly, your phone will be locked for some time. That is, we are given time to remember the ill-fated password.

Temporary blocking also prevents hackers from trying to guess your password. After five attempts incorrect insertion password, the phone will prompt us to enter the password for our Google account. We remember the password, enter it in the field that opens - the lock is lifted! Now we need to go to the security settings and reset the password, since we couldn’t remember it.

From this we can conclude that to successfully restore access to your device, you need to know and remember the password for your Google account - write it down and save it in a safe place. This place could be your phone box.

Unlocking with an additional PIN code

Let's get back to unlocking Samsung phones, since we haven't discussed another way to restore access - using an additional PIN code. It is assigned when setting the main security password and includes four digits. Here you need to enter numbers that you will definitely never forget. If you have forgotten your master password, please allow several attempts. incorrect input, after which you will have access to the PIN code entry form - enter the treasured numbers and restore access to your phone.

Do not specify too light PIN codes digital combinations– this can help attackers gain access to the data stored on your phone. Enter here, for example, the PIN code of your credit card, which only you know.

Unlocking via master reset

How to unlock a password on your phone if all the above methods do not work? You can use it very simple solution– perform a reset to factory settings. The disadvantage of this technique is that all data from the internal memory will be completely deleted(only the contents of the memory card will remain).

How to perform a master reset if access to the menu is blocked? To do this you need to enter the mode Recovery Mode- this is done using combinations of buttons pressed when turning on the phone. What kind of combinations could these be?

Both volume buttons and power button;
Volume up button, home button and power button;
Volume Down button, Home button and Power button.

There are also many other button combinations that allow you to put your phone into Recovery Mode - look for the corresponding instructions on our website or on specialized forums. After entering Recovery Mode, you need to find and select “wipe data/factory reset”. Having confirmed your intentions, you will start the reboot process, resetting the device to factory settings. At the same time, the previously set password will be deleted.

If you don't want to lose important data, make it a habit to regularly create and save backups your files. Cloud services are also used for this.

Unlocking your phone through flashing

This method is one of the most radical, as it allows you to completely replace the software on your phone. At the same time, the interfering blockage is removed. How to unlock a phone through flashing? To do this, you need to figure out how to flash your phone - look for suitable instructions, download firmware files and programs, charge the battery. After this, we connect the phone to the computer, launch the software, select the firmware files, and perform other operations provided for in the instructions. We start the flashing and wait for the procedure to complete - then we enjoy the absence of blocking.

Flashing phones is carried out using a special software, which is selected depending on the manufacturer of the tube and its model. For example, to flash Samsung phones it is used Odin program– here the owners of handsets from the South Korean giant are very lucky, since the program is very easy, and even not a single person can cope with the flashing procedure advanced user.

Fly and Sony phones are flashed using the Flashtool application - it’s quite easy, but it won’t hurt to re-read the instructions once again. Chinese phones working for MTK processors(and other handsets with these processors, for example, from MegaFon or Beeline), are flashed using the SP program Flash Tool. There is nothing complicated in it, so in most cases the flashing is successful - you just need to blindly follow the instructions, and not conduct experiments, playing with the program parameters.

Remember that flashing your phone, like resetting it to factory settings, involves complete loss of data stored in the internal memory.

Unlocking your phone through security holes

This method is relevant for owners of very old handsets, where it is very easy to bypass the protection by fraudulent means. Typical example– bypass the blocking using normal phone call. The protection breaks down like this: we call a locked phone from another phone, accept the call, and while making the call, go to the settings and turn off the password request. Next, we drop the call and enjoy the unlocked phone.

This security hole is present on smartphones with operating Android system 2.2 and below.

Modern phones don’t have this, so you can’t really rely on this method - but owners of old handsets will be incredibly happy with this method of disabling the lock.

Another hole lies in the discharge process battery. At a certain stage, the system will notify you of a strong discharge and the need to connect a charger. At this point we can click on the link to show battery usage statistics. From here we will go to settings and disable the password request. Naturally, this method does not work in modern phones, so you can’t count on it - better check out other methods that are more effective and efficient.

Unlocking your phone via SMS Bypass

Have you given your phone superuser rights and are enjoying features not available to other users? In this case, you need to take care that you may forget your password - let's try to create a workaround. To do this, we will use extremely useful application SMS Bypass. Download it, install it on your phone, go to settings and set digital code– it will serve as the key to unlock the handset.

How to unlock your phone with via SMS Bypass? To do this you need to send to your SMS number with the text “XXXX reset” - instead of XXX, enter the previously specified digital code. Having received the SMS, the phone will reboot, after which it will prompt you to enter the password again– enter arbitrary numbers and we have an unlocked handset at our disposal.

To obtain root rights, use the instructions on our website or search for more suitable solution on specialized resources and forums.

Unlocking your phone using codes

Have you forgotten your password and can't use your phone's features? We have already said that resetting the password is done by resetting to factory settings - this is done using Recovery mode Mode. But what if your phone doesn’t have this mode? Then we try another solution - if when entering a password it is possible to select a keyboard for dialing, you should dial the general reset code or exit code into engineering menu . Find the corresponding codes on specialized forums and try to use them to unlock your phone.

Do not enter commands whose purpose you do not know - such actions can lead to the most unpredictable consequences, including the complete loss of the phone’s functionality.

Unlocking your phone using Aroma manager

You are an experienced user, and your phone has root rights and custom recovery CWM? Then you can unlock the handset in one of the most advanced ways. To do this, you will need the Aroma file manager, which should be downloaded to your memory card. Next, turn off the phone and turn it on, go to CWM, install the application, go to system folder/data/system and delete four files there - locksettings.db-shm, locksettings.db-wal, locksetting.db and gesture.key. These files store information about set passwords and graphic keys.

This unlocking method is available only on prepared phones and only to prepared users. To obtain superuser rights and install custom recovery, use the appropriate instructions. Do not perform actions or launch programs whose purpose you do not know - this way you will protect your phone from being “bricked”.

Unlock PIN code

How to unlock your phone if you forgot your PIN code? You are given three attempts to enter the correct PIN code.. If all attempts have been exhausted, the phone will prompt you to enter a PUK code - it can be found in the connection kit or requested via help desk your operator by calling hotline. After entering the correct PUK code, the phone will unlock and prompt you to assign a new PIN code - save it somewhere safe.

You have ten attempts to enter the PUK code. If all attempts were incorrect, the SIM card will be permanently blocked - you will have to get a duplicate at the nearest communication store. No other available ways unlock the phone when forgotten PIN code No.

Unlocking phones on Windows Phone

If your phone works on Windows Phone, you can unlock it through the website of this operating system. By logging into it with your username and password, you will find in personal account linked phone and you can unlock it. This unlocking method works on Lumia handsets and handsets from other manufacturers. Another way to unlock your phone on Windows Phone is to perform a factory reset (useful if you don’t remember your account login and password).

To reset, press and hold the Power and Volume Down buttons until vibration occurs. Release all buttons and press the Volume Down button again, holding it until the display shows exclamation mark. Now press the volume up, volume down, power and volume down buttons in sequence - after a while the phone will reset.

note that this procedure provides complete removal of all data stored on the phone - do not forget to make backup copies.

Methods for unlocking phones by brand

How to unlock a Samsung phone if you forgot your password? To restore prepared tubes, you can use Samsung service Account. If you have not prepared your phone for remote control, try going into Recovery Mode and performing a reset. The last method is to flash the phone via Odin.

In order to unlock your phone from MTS, you can use a general reset or flashing. If your handset has root and CWM, try installing Aroma and deleting the files responsible for blocking. Many other phones, for example from ZTE, Lenovo or Fly, are unlocked in a similar way. And to unlock Nokia phone You can use the MyNokiaTool application (for computer).

In order to unlock your LG phone, you should use flashing, general reset, or custom recovery With file manager Aroma. In addition, some LG smartphones assign an additional PIN code that will help you unlock the phone when forgotten password. Similar function found in many modern Samsung smartphones.

Most universal method Unblocking is to use a Google account - try to learn the password for your account or save it in some safe place. If none of the above helps, contact the nearest service center.

Locking the screen using a pattern, password or PIN significantly increases the security of your phone. This protection will not allow an attacker to gain access to your files, photos, crack passwords and find out phone numbers bank cards. But sometimes the blocking turns against the owner of the gadget. Below are several ways to unlock your Samsung Galaxy phone. The methods also work with the company’s tablets.

Unlocking a Samsung smartphone with an incorrectly entered PIN code

After 6 incorrect PIN codes, the gadget blocks the entry of new data for 30 seconds. After this time, the user has a chance to enter the cherished numbers again.

Therefore the first method Samsung unlock consists simply of waiting for the timeout to expire after an incorrectly entered PIN code and trying another combination.

How to unlock a Samsung phone remotely

This method is useful in two cases:

The user has forgotten the graphic password or PIN code on the phone and cannot unlock the gadget’s screen.
The user wants to provide access to the smartphone to another person without informing secret combination numbers or graphic password on a Samsung phone. For example, so that your child can play games on the tablet you left at home.

The proprietary remote unlocker, the Find My Mobile service, will need access to the gadget. Before using this method for the first time, you should prepare your phone for remote control.

How to prepare a Samsung phone for remote control

Select a device from the list of gadgets you own and click Prepare.

The user is informed of the steps by following which he can prepare the gadget for remote control. The main point is that in the Settings menu, in the Lock screen and protection section, the Search for phone item should be open.

In the options menu, you must set the Remote control flag.

The points regarding transmitting the location of the gadget are secondary and have no direct relation to the ability to lock/unlock the device.

How to unlock the screen on Samsung

Select desired phone number from the list. A menu of available actions will appear on the right. They can be done without direct access to the phone.

Do not forget that the gadget must be registered with a cellular or Wi-Fi networks. If you turn on Airplane mode, the method will not work.

Select Unlock and wait for the result. At this moment, the Internet service will remove the screen lock. The success of the operation is confirmed by changing the color of the item in the menu on the website.

This method allows you to remove the lock using a PIN code, pattern or password. Everything is managed this way modern smartphones Samsung, including duos, Samsung Galaxy J1, J3, mini, A5 and others running the Android operating system.

You can access the Find My Mobile service website from a friend or relative’s phone. The gadget does not have to be made by Samsung. Suitable device on any mobile OS: Android, iOS, Windows Mobile. Internet access is critical.

How to unlock Samsung using Safe Mode

If the blocking is not removed in the usual way, the phone may have been blocked by some malicious applications. This does not necessarily mean viral activity, but it is a fact that deserves close attention.

To start with safe mode. To do this, completely turn off your smartphone. When turning on, hold down the volume down button.
The Safe Mode inscription in the lower left corner will indicate the successful completion of the procedure. Unlock your device in the usual way: by entering the unlock PIN code or graphic password.
In Safe Mode third party programs are blocked. Only work system applications, which come with Android. The work of the malicious program that caused the non-standard blocking may also be blocked.

If the attempt is successful, analyze the latest installed applications and remove them from the gadget. Once the operation is complete, restart your smartphone as usual.

How to remove a pattern key or PIN code via data reset

If the user has forgotten the pattern key, but remote access through Find service My Mobile is not available, it has one more option to unlock on Samsung. or Hard reset will solve the problem.

Resetting data via Find My Mobile

Go to the website of a branded web service for finding lost mobile phones and find your device in the list. Select Remove my device.

All data will be deleted and the phone will return to its factory state.

Important note for owners modern phones running on Android 5.1 and above later versions. To provide increased security users Google developers provided protection against gadget theft.

After resetting your mobile phone, the user must enter the password of the last account installed on it. Otherwise, only specialists from the company’s service center will help and only upon presentation of documents for the device and receipts for its payment in the store.

Hard reset using keys

What to do if you forgot the password for a gadget that is locked without access to the network? Execution will help hard reset using buttons.

Turn off the phone completely.
We press three buttons: power, volume up and home.
When the Samsung logo appears, release the power.