How to complete an order on Aliexpress. How to order and buy goods on Aliexpress - step-by-step instructions in Russian. Selecting a product on Aliexpress

AliExpress is the largest Chinese trading platform selling various goods for European countries. Today, this site is extremely popular in Russia, as here you can purchase various items at very low prices.

However, despite the popularity of the site, many users still do not know how to place an order on AliExpress.

Before making a purchase, you must log in to the site and fill out information about the delivery address. It is important to indicate real address residence, since this is where the ordered parcels will arrive!

How to place an order on AliExpress, detailed algorithm:

First, you need to log into your personal account on the website. After this, go to the “My Orders” section.
In the window that opens, find the “Delivery Addresses” tab and click on it. On the page that opens, you must indicate the exact delivery address. Moreover, you can specify several addresses at once if you want to order something for your friends. After filling out information about your place of residence, you can proceed to placing your order.
To purchase the necessary products, simply click the “Buy” button, which is located next to the product icon. After this, the ordering window will open.
Here select the delivery address you need.
After this, you must make a payment for the purchased products. To do this, choose a method convenient for you and follow the instructions.
After payment, the order will be sent for processing, during which the seller will pack your purchase and send it to the postal service. After processing, the goods will be sent to the specified address.

It is also important to understand how to confirm receipt of an order on AliExpress. This action will allow the seller to receive money for the product. Don't forget yet.

How to get a discount on your first purchase?

AliExpress offers every new user the opportunity to use a coupon for their first purchase. The size of this coupon is - 4 dollars. You can use it to pay up to 90% of the first purchase price.

How to place an order on AliExpress for Russia using bonuses can be read below. These steps will help you save money while shopping.

The process of receiving a coupon for your first purchase:

Go to the official trading website AliExpress sites. On home page website, you will see a window offering you a $4 coupon. Click the “Get” button and you will be sent to the registration page.
After registering on the site, you will need to go to the specified address Email. A letter with coupon activation will be sent there. By clicking on the link in the email, the coupon will be activated and can then be used.
In order to use a coupon, you must check the “Apply coupon” box when placing an order. After this, a window will open in which all available coupons will be indicated.

Every user should understand how to place an order on AliExpress using coupons. In the future, discounts can be won or received using points.

Placing an order on AliExpress takes place gradually. Before you receive the sent parcel, it will go through two stages: processing and the goods being in transit.

Processing process:

Immediately after payment is completed, the purchase goes into processing mode. During this process, the seller must package the item being sold and send it to the postal service.
The processing time directly depends on the seller. On average, a transaction is processed within two to three days, but in some cases processing can take up to 30 days.
Also, sometimes there are cases where the seller does not have time to send the parcel on time. In this case, the money paid for the goods will be returned to the buyer. To avoid such a problem, contact the seller and find out the reason for the delay, as due to workload, some sellers may simply not notice the order. Also, if necessary, the buyer can extend the processing period.

As soon as the seller sends the parcel to the post office, the processing process ends and the sending of the parcel to the specified address begins.
The delivery time of the ordered goods depends on the choice of postal service. Thus, free postal services usually deliver goods within 30−50 days, and paid services deliver in 2−3 weeks.
While the parcel is in transit, the buyer can track its path. To do this, you need to log into your personal account and go to the “My Orders” tab. Having selected the desired order, click the “Track” button. In the window that opens, information about the location in this moment your parcel.

Receiving an order from AliExpress:

As soon as the parcel is delivered to Postal office at your place of residence, you will receive a notification, after which you can pick it up at any time.
In some cases, the notification may arrive several weeks after delivery or may not arrive at all. So, it is recommended to track the parcel yourself. As soon as you see that the item has been delivered to the post office, you can come pick it up without waiting for a notification.

The user places the first order on AliExpress with caution, but with the subsequent purchase, the actions become confident.

What to do if your order on Aliexpress has not been sent?

Aliexpress order processing and protection time:

How to confirm an order on AliExpress? After the buyer has received the ordered goods, he needs to confirm the completion of the transaction. To do this, you need to click the transaction confirmation button, which is located in the “My Orders” section.

What should I do if I confirmed receipt of my order by accident?

Random confirmation of an order on AliExpress should not cause panic. The situation may develop as follows:

the seller will be honest and the buyer will still receive his goods within the specified period;
The goods will not reach the buyer for any reason. This may happen due to the fault of the seller, or the parcel may simply get lost in transit.

If the transaction is confirmed, but the package does not reach the buyer, then he will not be able to return the money spent. Since immediately after the transaction is confirmed, the money is transferred to the seller’s account, and the site administration will not be able to return it. However, if the buyer contacts support immediately, there is a chance that the money will be refunded.

If you understand how to place an order on AliExpress correctly, then there will be no problems. Parcel tracking and the Buyer Protection function facilitate the process of cooperation between a Russian buyer and a Chinese seller.

Video “How to place an order on Aliexpress? How to fill in the delivery address for a parcel from Aliexpress?”:

Internet users have long appreciated online shopping. Shopping online allows you to purchase unusual items and save a lot of money. However, there is an opportunity to further reduce costs. By ordering from China using the AliExpress platform, the buyer will receive even greater benefits.

What is AliExpress

Before ordering things on AliExpress, the buyer must thoroughly understand every detail. The site is not an ordinary store, but a huge trading platform. Many small and large suppliers offer their services to the whole world.

The buyer will be faced with huge selection goods and sellers. Knowing all the nuances will not only help you get a quality product, but will also give you the opportunity to save your savings. Like many sites, there are scammers here. An informed buyer will easily identify an unscrupulous supplier.

AliExpress will greet the user with a huge assortment. On the site you can find absolutely everything, from clothes or electronics to various small items for the home. The cost of production also attracts attention. You can get many things for almost nothing.

Start

Before ordering things on AliExpress, the user must register. Difficulties on at this stage should not arise. Even without knowing English, potential client intuitively will be able to fill in all fields. As a last resort, it is possible to switch to the Russian version of the site.

The user will be required to provide a current email address. You must enter your last name as well as your first name. Then it’s time to enter the password and fill out the captcha. After confirmation, you will receive an email confirming successful completion of registration.

Once logged in to the site, the user can begin virtual shopping. So, you have your eye on this or that thing. How to order a product on AliExpress? First of all, you need to specify the recipient's address.

To enter data, you need to go to the menu of the created account. WITH right side There is the “Delivery Address” tab. This is where you need to enter your data. The user will be required to fill out all fields in English. It is important to avoid mistakes as this data will affect delivery.

When adding an address, first of all you need to enter your full name. Then follows the choice of the country where delivery will be made. The next point is the place of residence and the city, as well as the region. You will also need to enter the city code and phone number.

All information must be submitted correctly. If difficulties arise, any online translator can help the user. The most important thing in a user card is the correct address.

Working with the site

An important point for those who want to figure out how to order on AliExpress is to study the features of the site. In principle, there are few differences from most online stores. The main product categories are listed on the AliExpress main page. Hover your mouse over the section you are interested in - and a more detailed list of products in this block will immediately open in front of you.

Discounted products are displayed slightly below the center of the site. The blocks show only the most popular products in their category, but the user can go to the section mentioned above and view all products at a discount.

At the very bottom of the page there is information about delivery, payment and site rules. Here the user will also find an Android application for making a purchase from a phone.

The ability to order goods on AliExpress in Russian will make working with the site a little easier. In the right corner, at the top, you can select the language of the site. This will make surfing the site a little easier. However, another problem arises in translation. The description and name of the goods becomes a continuous set of letters. You have to use the services of online translators and at least slightly adapt the text for reading. But this, as they say, is a matter of technology.

Product search

You can find products using the search engine located at the top of the main page. However, this method does not always bring results. A more tedious option is to search manually. The user will have to independently study the category in which the required product is located.

Each section contains a search using various parameters. This way you can specify the required dimensions, characteristics and even color. A filter of popularity, price and supplier rating is also available to the user.

Before ordering a product on AliExpress, you should carefully study its characteristics. You should also pay attention to the cost of the product. Suppliers themselves indicate the price and equipment. Sometimes more cheap goods It is not inferior in characteristics and quality to expensive analogues.

Before choosing a product, you need to view several lots. Sometimes there are sellers who provide fast and free shipping. In addition, it is possible to receive bonuses in the form of gifts from the supplier.

The buyer should be especially careful before ordering things on AliExpress. Clothing sizes from sellers from the Middle Kingdom differ from European ones. The supplier most often supplements information about the product with a table with characteristics and markings. If something happens, you can always ask the seller a question; there are special fields for this. True, you will first have to use the services of an online translator if you do not speak English well enough good level. But we'll talk about this later.

Sellers

Choosing a product is far from the most difficult thing when it comes to how to order on AliExpress. The most important thing is to find a decent and reliable supplier. Fraudsters are very common on the site, and inexperienced customers fall for the bait, being tempted low prices and pleasant conditions.

Having selected several products of interest, you should pay attention to the seller. You should not place orders from merchants with zero ratings. This threatens not only loss of money, but also long waits and vain hopes.

For successful transactions, suppliers receive a rating, which is displayed in insignia. Newcomers in sales receive one to four medals. This shows that the seller has completed up to two hundred transactions. You can order from such suppliers, but you should first look at reviews from customers.

Owners of diamonds will become more reliable partners. They are found very often on AliExpress. When ordering from such people, you can be sure of receiving the goods. Diamond dealers are happy to meet the buyer halfway and supplement the lot with gifts or provide a discount on the next order.

Particular attention should be paid to crown owners. Here the buyer is guaranteed reliability and favorable conditions.

Dialogue

Before paying for the goods, you should clarify all the details of interest with the supplier. A responsible seller will be happy to answer all questions. In addition, before ordering on AliExpress, you should discuss the conditions and bonuses. The buyer can negotiate with the supplier about a discount or gift.

It also wouldn’t hurt to discuss whether and how it is possible to order goods on AliExpress in one parcel. The supplier can pack several different lots into one parcel. This will greatly simplify delivery. After all, different parcels may arrive with a significant time gap.

You should not be afraid of communicating with the seller, because this great tool for any buyer. overcome the language barrier Translators will help. The dialogue on AliExpress is conducted exclusively in English. Suppliers also have to use the same programs as the buyer. Therefore, do not be surprised if a text that is not entirely correct is received in response to your request. General meaning You can understand, the rest is trifles.

Purchase

You can place an order, as in most chain stores. Having selected a lot, the user should click the “Purchase” button. Then the order settings window will open. In it you can indicate the required quantity of goods and write a message to the merchant with clarification. At the top is the delivery address. If it is not specified, it must be filled in. In addition, in the purchase menu you can select an active coupon or enter a code. Delivery options can also be selected on this page.

In principle, we have considered all the main points regarding how to order on AliExpress. Instructions in Russian are most likely not required. The site itself helps the user complete all actions. The only difficulties that may arise are when communicating with the supplier (language barrier) and paying for the goods. Regarding the last point, in order to avoid errors, it is better to switch to the Russian version of the site.

Payment

Judging by the reviews, even an inexperienced buyer will figure out how to order on AliExpress. Step-by-step instructions will only be required at the payment stage. The site offers many calculation options. You can proceed to payment directly from the purchase menu or through the list of orders.

The site offers several calculation options. The list includes payment with a regular Visa card, QIWI wallet, WebMoney, as well as Yandex.Money. The user will need to enter his data and password received via SMS. Then AliExpress will check the accrual of money and start the sending timer.

Delivery

After payment, the supplier will have several days to send the goods. After this, the customer receives a track code to help track the parcel. Delivery speed depends on the mail chosen by the buyer. With free shipping, the item will be in transit for approximately 15-60 days.

There are also faster ways to receive your order. By using paid delivery, you will reduce your waiting time to 3-7 days. The user can choose from DHL, USP, TNT, Fedex services. Parcels via EMS will take a little longer. Using this mail, the buyer will wait for the goods from 10 to 20 days.

The cost of delivery depends on the chosen company and supplier. However, you should not expect to receive the goods quickly and cheaply. Postal services sometimes cost several times more than the purchased product. If timing is not too important for you, it is better to stick with free shipping and be patient.

The buyer should pay attention to the shipping conditions. Some suppliers do not offer free shipping at all. There is another situation. The supplier offers to send the goods using paid mail, but without any investment. Most often it is just a scam. The order is sent by regular Chinese mail.

Before ordering several products on AliExpress from one supplier, you should find out whether he agrees to pack them in one parcel. This reduces the risk of product delays or loss. Experienced buyers say that when choosing paid delivery ordering several lots from one dealer is especially profitable.

Examination

So, we discussed how to order goods on AliExpress. Whether you made purchases on the Russian analogue of the trading platform or in English - it doesn’t matter. All actions have been completed, the order has been paid for and sent, all that remains is to wait for its arrival. And this is where the fun begins. After receiving the parcel, the goods must be inspected. The buyer must ensure that the parcels are not damaged. If they are present, then you should take a photo of the suspicious place - this will help in the future if you have to open a dispute.

The product itself must be carefully examined. Check quality, performance and compare characteristics. If any defects or damage are found, be sure to take a photo and notify the supplier. If the item does not correspond to the description stated by the seller, you can open a dispute. This will allow you to return the money (or at least part of it) in the future for low-quality goods.

Refund

It is not enough to know how to order on AliExpress. Step by step instructions needed more topics who wants to know what needs to be done to save money. To protect the customer, the site provides a “Dispute” function. This will allow for a refund if the item is not received or is defective.

The user needs to go to the “My Orders” tab and click the “Open dispute” button next to the problematic product. The site will open a settings page. Here you can indicate the reasons for opening a dispute, the amount of return and a message to the seller with evidence.

You can use photos and video material as arguments. It would also be helpful to describe the problems that have arisen. The more detailed the problem is, the greater the chances of a successful resolution of the dispute.

If the supplier refuses to refund the funds, you can transfer the dispute to new level. After escalation, the site administration will deal with the issue. The user should obtain all possible evidence.

The administration most often renders a verdict in favor of the customer. The user may request a full refund, even if the product arrived, but does not correspond to the description or has severe defects.

For buyers who know how to order on AliExpress, instructions on how to conduct a dispute will also be useful. Unfortunately, even rated sellers sometimes send low-quality goods.

Ways to save

Well, so we looked at the question of how to order on AliExpress. The instructions are quite simple, as is the algorithm of actions. There is one more point left to discuss, this time a pleasant one. It's about about receiving coupons and discounts. After all, every dollar saved on an order will be useful for future purchases.

Upon registration, a new user is immediately issued a coupon. In the future, for a certain amount of money spent per month, a gift in the form of a discount is provided. You can also receive coupons on holidays or for participating in competitions.

Bottom line

Even a beginner can figure out how to order on AliExpress. Step-by-step instructions and studying the details will help you avoid any difficulties. Each buyer can save even more by using the AliExpress trading platform, without the need to go shopping.

Undoubtedly, one of the most famous online stores is Aliexpress. On it you can find a huge number of products of all categories with different, but most importantly - inexpensive prices. Frequent users of this resource wondering how to receive all orders in one package. This is what we will look at in today’s article.

First of all, it is worth considering the fact that Aliexpress is not one store and not one seller. This is a huge platform where he trades a large number of assorted sellers and shops. You can compare it with a huge market, only electronic.

It is for this reason that when a buyer orders several different products, they cannot arrive in one package. After all, one seller may have a warehouse in Singapore, another in China, and they simply do not have any benefit or even the opportunity to collect individually different orders one buyer to ship them together.

But this does not mean that the situation is completely hopeless! More on this in the next paragraph.

We ask the seller to send the goods in one parcel

As stated earlier, this virtual market has a variety of shops and vendors. Some have a larger store, some have a smaller one, but the essence is the same - each seller has many other products besides the one you chose.

Shop in Aliexpress

But if you order goods from one seller/store, what prevents them from sending everything in one package? It is worth noting that if you buy one product on one page, for example, 5 pieces, then this product will most likely come in one box.

What if the order consists of different products, but from the same seller? It’s better not to take risks here, since the goods may not be in stock, and some will be sent at one time, and some at another. Alternatively, you can try negotiate with the seller. To do this, go to the page of the product you want to buy and scroll down the page a little. On the left side there will be a “send message” button:

A window for entering a message will open. You can also attach 1 photo if required. We write a question in a message and wait for an answer.

If the products have not yet been selected, then before sending a message to the seller, you should go to his store and see what he has for sale. For example, I found an interesting product. Above the product itself will be written “store: xxxxx”. Like this:

Click on the store name. In the window that opens, click on “products” and look at the list of things that interest us. When you decide what you want to buy, you need to write to the seller asking if it is possible to send all the goods in one parcel. To write to the seller, simply scroll down the page and find the “service” block on the left side.

Don't forget to copy the product links so that the seller understands which product you need. You only need to write to the seller in English , otherwise he won't understand anything. If you don’t know the language, the online translator Google Translate can help. You can also duplicate the message in Chinese so that the seller is sure to understand you.

To type a normal message using Google Translator, it is better to write in short and simple phrases. Then we translate the result from English into Russian, and if the meaning is not lost, everything is fine.

Example of a message for a seller asking about the possibility of delivering two goods in one parcel

We send a message and wait for a response from the seller. If the seller is conscientious, he will answer the question honestly, and if he promises to send everything in one parcel, then he will most likely do so.

To check whether a response has been received, hover over “my Aliexpress” at the top of the page and select the “unread messages” section.

We save on delivery of goods in one parcel

If, after informing the seller, he agrees to your offer, you can significantly save on delivery (if it is paid). To do this, you need, again, to write to the store and ask them to change the delivery price. After all, it is logical that delivery of several items in one parcel will cost several times less, which means it will be easier for the seller and more convenient for the buyer.

But, again, it all depends on the integrity of the seller. Therefore, it is impossible to be one hundred percent sure that the seller will meet you halfway. However, you can avoid dealing with the seller and still save money on shipping costs. Read below how!

Other ways to order goods on Aliexpress in one parcel

Button “Order from this seller”

When a buyer adds an item from one seller to the cart and wants to pay for it, the “order from this seller” button appears instead of the usual payment button. Then it works when the user selects one delivery method for all goods that he buys from one seller .

What's the difference between a regular order button and this one? It's simple - it allows you to save on delivery and increases the likelihood of receiving your order in one package. It is profitable for the seller and convenient for the buyer.

Let's calculate how much we save this way. All items in the cart together cost 168.14 rubles. Delivery separately will cost us 275.66 rubles. That is, the total cost of the order is 443.8 rubles. But if you order through the “order from this seller” button, the total cost comes out to 284.14 rubles. This way we will save 159.67 on delivery. Much more profitable.

How to order goods of different colors in one parcel

Most of the products on Aliexpress are sold in different colors and characteristics. But choosing several of these items in different colors in one order is sometimes quite problematic. There are several ways out of this situation.

In a comment for the seller, we write, for example, that we need 2 green, 2 yellow and 1 blue smoke bombs, despite the fact that one color was selected in the order.

In this case, delivery will be made in one parcel. You can see this by the shipping cost, as in the example below. For delivery of one checker they ask for 35.85 rubles.

Let's see what they will ask for the delivery of two checkers:

As you can see, the price rose by only a couple of rubles and became 41.06 rubles, and did not double, as it could have been if separate shipment each unit of goods. . Such savings guarantee delivery of the order in one parcel.

Now choose another color and also add to our cart:

We go to the cart and see that we have a discount on delivery. This means that the goods, again, will be delivered in one box:

AliExpress is not exactly an online store. In fact, this is a huge online platform with tens, if not hundreds of thousands of sellers from all over China and surrounding Asia. They display the goods and provide delivery themselves, and AliExpress collects offers in more or less convenient catalog, works as a cashier and resolves disputes between sellers and buyers. The beauty of the service is that everything is very cheap. Very. At the same time, Chinese quality is by no means as terrible as it is commonly thought.

AliExpress Home Page

Language and registration

The first thing you need to do if you want to buy on AliExpress is register. Without this, you will not buy the product or communicate with the sellers. The system itself will prompt you to go through the registration procedure as soon as you decide to purchase something. But it’s better to do this in advance, because working with the site will become more convenient. At a minimum, there will be a shopping cart available, into which you can conveniently place items as you search. To register, simply click the button at the top of the page and a form will open for you to fill out.

There shouldn't be any difficulties with registration. As in the case of eBay, here you should enter your real data, as well as make up your own complex password so that your account is not hacked. After you register, you will receive an email with a link to activate your account and you will become a full-fledged buyer on AliExpress.

Registration on AliExpress

Immediately after this, we strongly recommend that you enter the delivery address in personal account so as not to return to this later. In total, you are allowed to have up to 5 addresses to which you want to receive parcels. Of course, when purchasing, you will need to choose where exactly to send the goods. Please note that for some time now Russian Post has required that senders indicate the full name of the recipient of the parcel, including the patronymic. At AliExpress registration For some reason he doesn’t talk about this, but does it after the order - then he has to write messages to the sellers.

As for the choice of language, if you know at least a little English, we recommend using the English version of the site. The fact is that machine translation is used for the Russian language. Moreover, one gets the impression that first the text is translated from Chinese into English, and then into Russian. As a result, one can only guess about the true name of a particular product. With English it’s not so simple either. Sellers on AliExpress are desperately fighting for popularity and trying to include in the product name all possible synonyms and words by which their product will be searched.

That is, if this is an iPhone case, then the title will be something like this: “Slim Touch case Tough Hybrid Armor Cover Cases For iPhone 6.” And it’s not clear what the seller means, but at least you can guess that we’re talking about a case for the iPhone 6. And here’s the Russian version of the same sentence: “The case is a thin touchscreen hybrid armor case for the iPhone 6.” It’s difficult to even guess here, because such a set of words Google Translate It can be translated, but a person will have to connect them together. By the way, all menus on the site (with the exception of some banners and links) are also translated from using Google. Therefore, if you know English, then feel free to click the Go to Global Site (English) button at the top right and use this version.

Product search and seller selection

AliExpress has thousands of stores and millions of products. The best offers and promotions are posted on the main page. In addition, if you have already viewed some products, you will be regularly recommended similar offers. The site has a fairly convenient catalog, however, if you do not know which section the product you are interested in belongs to, then the easiest way is to use the search.

Just write one or more in the field keywords, which characterize the product and all suitable offers will be displayed to you. As a rule, there are more than a thousand of them, but not all may be relevant. For example, the search for “iPhone case” will contain both cases and screen stickers, straps and other accessories, so then you need to select based on product images.

Search form

It’s worth setting up the results in the search form, but it’s up to everyone how you want to limit the search. It is important to note the option of delivery to your country (if you entered the delivery address in your personal account, the country will be entered automatically). Despite the fact that almost all sellers from China know how to send parcels to Russia, some categorically do not want to do this and it is better to cut off their offers at this stage. In addition, it is worth checking the item “Only by piece” if you do not plan to purchase a wholesale batch of goods for further sale. As a rule, such restrictions do not greatly reduce the number of offers, but they significantly facilitate the further selection and purchase of goods.

If you do not want to pay for delivery, then check the “Free Shipping” box. If you are ready to buy only from best stores, then select “Highest Rating”. Sometimes it is useful to use the “Online Seller” filter. This is necessary if you are looking for some unique item and want to immediately discuss the details with the seller or plan to ask him for a discount. Here you can also limit the price of a product or its quantity (if you buy in bulk).

Next you need to configure the sorting search results. By default, the “Best Choice” option is set, in which AliExpress compares the price, seller rating, delivery option and sorts the products depending on this. However, you can choose by which parameter to sort the offers. Here everyone chooses for themselves what is more important to them: price, rating or number of orders. The last option is considered a win-win. After all, if a store has sold a lot of goods, then the quality corresponds to what was declared; there are many reviews from which it is easy to get an impression of the seller. As a rule, if there are a lot of orders, then the price is low or at least acceptable. But sorting by price is not always the best choice, since some stores at the initial stage of work may set a small price tag to attract people, but at the same time they have no reviews, few orders, and this behavior looks very suspicious.

Product card and seller information

After you have set up the search results, scroll through a few pages and find products that match your description and price/quality ratio. At this stage, it is better to choose not one, but at least a couple of similar offers, since after clarifying the details, some of them will disappear and you will be able to choose the best option. Fortunately, on AliExpress the same product is often sold by several sellers with different ratings and prices. different prices, so there is plenty to choose from.

Choosing a seller on AliExpress is almost the most important moment when purchasing. After all, it depends on the seller how quickly you receive the product, whether it corresponds to the description and whether you will be overall satisfied with the purchase. This process should be approached as carefully as possible. You should choose a store based on the number of positive reviews and ratings. In the product description this information is on the right.

First of all, pay attention to the percentage of positive reviews (Positive Feedback). This is the ratio of positive comments (4 or 5 stars) to the total over the last 6 months. For example, if this indicator is 98.5%, then the majority of customers are satisfied with their purchase in this store.

It is also worth looking at the seller's Feedback Score. This takes into account reviews for the entire time the seller has been working on AliExpress. Each positive review from customers (4 or 5 stars) adds one point to the store’s rating, while each negative review (1 or 2 stars) subtracts one point. Graphically, the rating is displayed in the form of medals, diamonds or crowns. The lowest ranking is one medal, the highest is five crowns. However, in practice, finding a seller with more than three crowns is very rare. Obviously, if a store has a high rating and a large percentage of positive reviews, then it is worth trusting.

If you want to play it safe, you should open a page with detailed information about the store; to do this, just click on the rating number or the percentage of good reviews. Here you need to pay attention to an important factor - the date of registration of the seller on AliExpress. You should not mess with stores that exist for several weeks or even days. But if several months have passed since registration, and the seller has a lot of orders and positive reviews, then this good sign and the likelihood of fraud is minimal.

Seller details

The same page displays a detailed seller rating, from which the average rating is then added up. It happens that the seller takes a long time to respond to messages or knows English very poorly, then his rating on the “Communication” scale will be low, but at the same time he may have an ideal description of the product, and he ships all the goods on the day of payment. But of course, it’s better if all his indicators are at the level of 4.6-5 points, then you won’t have any problems at all.

List of seller reviews

To make sure that the seller is reliable, you should look through several pages of reviews. As a rule, the most revealing reviews are neutral and negative. It is in such comments that users try to describe problems or some inconsistencies. This page displays all reviews that customers have written to this seller. If you need to see comments only for the product you want to buy, then the reviews are located at the very bottom of the product description page. Special attention Please pay attention to comments from your country regarding delivery. This way you can find out the real time it will take to receive the goods, and also understand if there are any problems.

Order and payment

You have already chosen a product that suits its characteristics and price, you are convinced of the reliability of the seller, so all that remains is to add it to the cart and pay, but there are nuances here too. Often sellers place products of different colors or characteristics in one product card. As a rule, in such cases there is a menu on the page to select the desired option. Until you indicate which product you want, the site will not allow you to add it to your cart. However, sometimes it happens that there is no such menu, but the pictures clearly show that the product exists in different variations. In this case, you just need to write in the comments to the order what you have chosen and indicate the option with which the seller can replace the product if the one you have chosen is not available. For example, we write that we want a black case, but in a pinch a gray one will do.

Items in cart

In the comments to the order, you should clarify any information regarding the order in every possible way. For example, ask the seller to securely pack the goods so that they do not break during transit. But if you want to ask something, it is better to do it before purchasing. If anything is unclear from the description and images, then feel free to write to the seller and ask all the necessary questions. By the way, in personal messages Sometimes it’s worth bargaining with the seller. Especially if he doesn’t have an option suitable for you, but you agree to buy what he has at a lower cost. However, in this case, it is necessary that the item is in your cart (but not yet paid for). In this case, the seller will either give some kind of answer or reduce the price without talking.

Comments on the order

At the same stage, you select the delivery option and the number of product units. If you selected the “Free Shipping” filter during your search, then this option will be selected on the product page. If you are not satisfied with the delivery time or you do not trust the quality of regular mail, just change your choice. Each store has its own set of shipping methods to Russia, so even if we wanted to, we will not be able to consider all the options. Goods are delivered free of charge using regular Chinese mail, and in our country the shipment is accepted by Russian Post. It is often possible to send via air mail China or Hong Kong, but this rarely affects the speed of delivery, you will only pay money for it, however, the amounts there are symbolic. Some sellers offer shipping via courier services such as UPS or EMS. You should use this option only when purchasing expensive or fragile goods, because the shipment is guaranteed not to be broken during transportation, and the couriers will bring the package home, and the delivery time will be much shorter. But such a service is not cheap, from 1000 rubles, so you should not buy a cable for iPhone with courier delivery.

Product delivery options

Please pay attention to the delivery time, usually when sending by regular mail a period from 15 to 50 days is indicated. In practice, parcels very rarely arrive within two weeks, and most often 30-35 days pass from the moment of payment to the receipt of the package at the post office. Another important parameter is the sending time. Some sellers can ship the same day, while some wait a week or two until they have enough orders to ship everything at once. So, if the seller indicated that it will ship within 7 business days, then you shouldn’t complain after two weeks that you haven’t received the package yet.

Order details

After you have chosen everything you need, you either immediately buy the product or add it to your cart. It's easy to buy right away. Click the button, confirm all parameters and proceed to payment. The shopping cart is convenient if you want to buy several things. Then you simply collect what you need in your cart, and when you’re finished, go to a special page, confirm your choice and pay for all your purchases at once. Alas, AliExpress does not collect all your parcels into one, since the shipping is done by sellers, but at least you can pay for everything in one transaction. By the way, if you buy a lot of things from one seller, then see if he has discount coupons. Stores often offer coupons for a couple of dollars when purchasing from a certain amount. A small thing, but nice. Offers are visible both on the product page and in the cart.

Payment for the order

For the last AliExpress time expanded the number of options you can use to pay for purchases from Russia. Payment is now available using a Visa, MasterCard or Maestro card (debit or credit), as well as through Qiwi Wallet (only in USD), Yandex.Money or WebMoney (only in USD). More recently, it became possible to pay for purchases using a mobile phone account. The list includes operators MTS, Beeline, Megafon and TELE2. Of course this service Available only to numbers with prepaid rates. Note that AliExpress is actively developing in our market and almost every year they have something new. Payment from using Webmoney added in 2013, and Yandex.Money in 2014. In addition to these methods, there are many others on the list, but they are not suitable for our country.

Before paying for your purchase, you must select the currency in which you want to make the payment. The main currency in AliExpress is dollars, so any other currency is simply converted at the internal rate. It is, of course, slightly higher than that of banks. Thus, the ruble to dollar exchange rate is 3 rubles higher than average in Russian banks. Therefore, we recommend choosing the dollar for payment so that the conversion into rubles occurs on the side of your bank, it will be cheaper. If you pay from a dollar card or Webmoney account, then again it is beneficial for you to choose this currency for payment, because then there will be no conversion at all, and therefore no losses.

Payment options

Any cards are suitable for payment on AliExpress, except impersonal Momentum cards, as well as social cards Sberbank Maestro, issued only for work in the Russian Federation. In addition, some banks are restricting work Visa cards Electron is abroad, but you can only find out at your bank. If you do not have a plastic card, then a virtual one is also suitable for payment, which can be easily issued in Qiwi, Webmoney or other systems. Choose a payment method, enter all the necessary details and receive a message that AliExpress has received your payment. Please note that the system does not immediately process the payment, since all payments are verified before being credited. Usually everything goes quickly, but verification can take up to 24 hours. During this time, the order is considered unpaid and the seller does not ship it, but the money has already been debited from the account. Don't worry, as soon as AliExpress makes sure that everything is in order with the payment, the seller will receive a payment message and begin processing the goods. But the money will be sent to the store only after you confirm receipt of the order. All this time, your funds will be in the system and, if something goes wrong, you will be able to return them. But we will talk about controversial situations a little later.

Tracking and receiving goods

The most important thing you have already done. We found the product, paid for the purchase, now all we have to do is wait. First, we wait until the seller processes the order, that is, finds the right item, packs it and sends it. You will then receive a notification that your order has been processed and shipped. As a rule, even when sent via regular mail, the parcel is assigned a tracking number for tracking. In this case, it will be indicated in your list of purchased goods and you can use it to control the journey of goods from China to Russia. From the moment the order is processed, the delivery time begins, which is indicated in the product description.

Parcel tracking on AliExpress

You can track your parcel either on AliExpress itself, on the order information page there will be brief information about the shipment, or by following a link on the post office website, which is listed there. It is worth remembering that Chinese sites are not Russified, and often there are even in English no, so it’s often very difficult to understand where to enter the tracking code. In this case, if order information is not displayed on AliExpress itself, we recommend using one of the tracking services. This could be the site GdePosylka, Post-Tracker, Tacker or any other analogue that can work with shipments from China. But it’s better not to even try to use the Russian Post website. The fact is that he does not know how to work with Chinese tracking codes, which means that until the parcel arrives in Russia, the Russian Post will not have information about the location. However, even when the goods enter the territory of our country, if the seller does not indicate a new tracking code (which will be assigned after clearing customs), then you will not find out anything on this site. Third party services They work much better and almost always find where your order is now. Immediately after the seller sends the goods, it will be indicated that the goods have been accepted by mail. After this, it usually takes a long time for the parcel to reach Russia. And within the territory of our country, delivery takes 1-1.5 weeks, although there are exceptions.

One week before the end of the stated period AliExpress delivery will remind you to confirm delivery or open a dispute. If you ignore these messages, do not open a dispute or do not ask the seller to extend the deadline (if the package has not yet arrived, but the store claims that they have sent everything and will arrive soon), then your order will automatically be considered received. After this, the seller will receive the money and you will no longer be able to open a dispute due to the fact that you did not receive the goods or if they are of poor quality. Be careful and always provide a real email address so you don't miss such messages. Never confirm receipt of the goods until you pick up the package at the post office and check your order. After all, if you receive a low-quality item, you can open a dispute and get your money back for it. And if you confirm receipt, then no claims will be accepted and the maximum you can do is leave negative feedback to the seller.

If you plan to buy expensive goods on AliExpress or their total cost exceeds 1000 euros, then do not forget about customs duties. It is allowed to import goods worth up to 1,000 euros per month and weighing no more than 31 kg into the territory of the Russian Federation without paying duty. If this amount is exceeded, you will be charged 30% of the amount over 1000 euros. For each extra kilo you will have to pay 4 euros. The cost of goods at customs is determined from the so-called invoice, a sheet that is attached to the parcel. On it, stores indicate the price you paid for the parcel. However, Chinese sellers are familiar with the system and often write the amount as $1 or even describe the item as a gift so that you do not have to pay duty. However, in this case, you are not insured in any way if the package is lost or damaged by mail. In addition, customs officers have the right to unpack the parcel and evaluate it themselves. So it’s better to ask the seller to write the real cost in the invoice if you want to be on the safe side. If your goal is to save money, albeit with a little deception, then on the contrary, ask the store to write you a smaller amount on this sheet.

You will receive your order sent by regular mail at your Russian Post office. Carefully check the quality of the packaging, open it and make sure that it is exactly what you ordered. If it's a gadget, make sure it works. Only after you are sure that this is exactly what you wanted and you have no complaints against the seller, click the confirmation receipt button. After this, you can leave feedback for the seller and give him a rating.

Controversial situations

If you have any problems with your purchase or delivery, please write to the seller first. Most cases are resolved without involving the AliExpress support service and stores simply return the money, as they monitor their reputation and do not want negative reviews. To open a dispute on any product, just open the list of orders and click the appropriate button.

It also happens that the seller rejects your dispute and claims that he did everything correctly and is not to blame for anything. If you are confident that you are right and you have evidence (photos, tracking number or tracking screenshot), then feel free to involve the site administration in working with this dispute. This feature is called “Claim dispute”. Before this, your correspondence with the seller was private, but now AliExpress employees will deal with your dispute, and they will have the final decision on the issue. Be as polite and friendly as possible when communicating with both the seller and the site employees. Usually all problems are resolved in favor of the buyer, but do not rush to open a dispute. This is a working mechanism, with its help they actually return money, but you should not open a dispute a couple of weeks after the goods were sent, if the description says that the parcel can take up to 50 days. Optimal time The start of communication with the seller is considered to be one week before the end of the estimated delivery period. In this case, you will have enough time to discuss the problem with the store and call support if necessary.

The convenience of purchasing bargains through Aliexpress attracts everyone large quantity users of this resource. In this regard, a large number of questions arise about how to order and place goods on this platform. We will try to give the most detailed and clear step-by-step instructions explaining how to do it easily and quickly bargain purchases on Aliexpress.

Preliminary acquaintance with Aliexpress

Aliexpress is one of the largest online markets where you can purchase goods of various categories at the lowest possible price, while receiving specific set serious guarantees. Hundreds of thousands of sellers from China are constantly adding new products to their virtual storefronts and competing with each other, trying to attract as many buyers as possible. They're on the move various ways: this includes a sensitive attitude towards the buyer, in the form of high-quality products and pleasant bonuses in the package; and fast, free shipping; and individual communication; and provision additional discounts etc. One of the important advantages of using this resource is buyer protection - until the goods are received, the funds will be awaiting confirmation from the customer. A many real reviews and photo reports help millions of people pre-assess the properties of their intended purchases, thereby reducing the likelihood of a refund procedure. This is just part positive aspects Aliexpress, however, this is enough to spend a small fraction of your time, and learn how to use this resource correctly.

1. Registration

Before ordering anything on Aliexpress, you need to go through a simple registration procedure. It is possible both on the Russian official website (ru. aliexpress.com/), and through a mobile application, which can be found in the search on AppStore or Play Market. If you have sufficient knowledge of the English language, then it is better to use international version site, since product descriptions on it will be more correct. When using the mobile application, you will be able to take advantage of some additional bonuses in the future, however, at the time of registration there is no significant difference in the choice.

To register, you need to provide a personal valid email address, your first and last name, and a secure password for the new account. The specified data will be enough to enter the trading platform, while having the opportunity to communicate with sellers. To complete and pay for your purchase, you will need to fill in some additional information. We will touch on this procedure towards the end of the article.

2. Product selection

Let's say that you have already downloaded and installed the Aliexpress application, registered, and are ready for profitable purchases. How to shop? In most cases, users enter the site with only a vague idea of the existing offerings of this market. The only factors regulating the choice are the set of categories of interest and the amount that a particular buyer is willing to spend. The instructions below will show you step by step how to best choose a product without making mistakes. It is mainly accompanied by examples from the appendix " Aliexpress Shopping App", but the actions on the browser page can be completely similar - the visual differences are not so significant.

3. Select a category

On the main page, full of various links and headings, we look for the category selection item. In the browser it will be located on the left, under in capital letters AliExpress.

4. Select a subcategory

In the mobile app, subcategories can be found under a tile of visual links to the most basic categories. Intuitive images simplify the search, but if you want to find something more specific, it is easier to use the browser version - there the subcategories are distributed more orderly.

5. Sorting of goods

After selecting a category, a list of products should appear directly in the mobile application, sorted by the settings already set by default. The sorting criteria can easily change depending on your individual preferences:

"Best Match"— initially given parameter, convenient when searching for a specific product or product of a certain company, especially when the product name contains some rare designations.
"Number of orders"— the parameter indicates the popularity of a particular position, which potentially increases the chances of a truly worthwhile acquisition. In addition, when large number orders it becomes very easy to get acquainted with reviews and photographs left in sufficient quantities.
"New items"— when you select this sorting option, completely new products will be shown first, having all the advantages of the latest developments and fashion trends. But, more often than not, there will be very few or no reviews under them, for quite obvious reasons. Taking this into account, it is best to order new items from trusted sellers.
"Seller rating"- indicates the most responsible and efficient sellers, numerous reviews of whose work can serve as a good basis for some buyer confidence.
"Price ascending/descending"- the most popular sorting option, which helps, in most cases, to choose the cheapest or most expensive product. However, it is important to remember the reasonable precautions discussed below.

Selecting a specific offer

After correct sorting, products will appear that presumably satisfy the buyer’s needs. All that remains is to decide on the choice of a specific offer, so that, having completed the transaction, you will not stumble upon some possible troubles. The appearance of the presented goods may be completely identical , and you can understand their actual differences only by reading reviews of people who already have experience in acquiring this or that position.

Our step-by-step instruction is now based on the example of buying a Chinese smartphone, however, if we took a product of a different category, the process of determination and choice would be exactly the same.

Under the product description there is a feed of reviews, often supplemented by photo reports of the received parcel. Reviews from customers from other countries are automatically translated, but since this translation is not always readable, you can only select reviews from customers from Russia.

Criteria to pay attention to when studying reviews:

Delivery speed– often, paid goods are expected no more than a month, but if there are many reports in reviews about long delays in shipment, it is better to opt for a seller who does not have such problems.
Quality of materials– the purchase must be quite durable and of good quality, and if there are some reviews that the item has become unusable after a few days, then it is clearly not worth buying it.
Period of use– reviews with experience of using the product for more than a month are much more reliable, because most write them immediately after receiving the parcel, without having time to properly evaluate all the pros and cons of the purchase.
Originality- a very difficult question, the answer to which probably only the manufacturer himself knows. In most product categories, such as accessories, home goods, clothing items and more, originality is not very important. However, if you want to purchase any mobile equipment or electronics, then look for messages about how the product matches its technical specifications and similar to the original.
Outcome of decisions conflict situations (if any) – sometimes the parcel does not reach its recipient, or arrives damaged, which can ruin the purchased item. In such cases, the buyer opens a dispute in which he demands reimbursement of either a certain percentage of the cost or full return Money. The speed of resolving such incidents greatly depends on the understanding of the seller and his responsiveness, which is also worth paying attention to.
Appearance— the most convenient criterion for choosing an upcoming purchase is its external similarity to what was expected. If the product is popular enough, then there will be a sufficient number of photographs to make sure that it really suits you.

If the item you are interested in has appeared quite recently, and there are no reviews yet, then the decisive factors in choosing a specific item may be the seller’s rating and the ratio of positive and negative reviews about his goods in general. This information can be viewed by going to his individual page. Obviously, there cannot be complete confidence that the purchase will suit your individual needs, but there is some guarantee that even if you don’t like the product, you can easily return it.

Questions and answers

Can I order from my phone and what are the guarantees for purchases?
Is it true that if you buy in Ukraine, goods will be more expensive, but on Aliexpress they cost almost nothing?
Do I need to indicate the postal code and country code of Russia in my order?
Is it possible to order goods to Crimea or Kazakhstan and pay in rubles?
How can I order in Russian, is transliteration possible?
For those who already know how to order on Ebay, will they encounter difficulties when ordering on Aliexpress?
Is it possible to need a translator in order to buy on the site or is it better to use transliteration?
How not to get confused in the huge number of products on the portal and buy the right one?

How to place and pay for a purchase

If the product selection is completed, then next step will be placing an order. At this stage, first of all, you need to make sure that all required characteristics: color, size, model, etc. remember, that appearance in the picture may be only one of the options in this category goods. Most of the problems that arise when unpacking a parcel are due to inattention during the purchase process. There are enough examples - cases and protective glasses for another phone model become absolutely unnecessary, as do clothes or shoes of a different size. In order not to waste time returning goods and money, this point should be followed, as shown in the example below.

Having specified all the parameters of the selected purchase, press the button "Buy now". If you plan to continue using trading platform, then it’s better to press "Add to Basket", and begin a new search for the position of interest.

As we have already said, to order and purchase goods on AliExpress you need to register, but if you have not done this yet, registration will be completed in any case - when placing an order.

Features of filling out the delivery address:

1) Last name, first name, patronymic are indicated according to the passport, but with Latin letters . If you are not sure that you can fill out this field correctly, use any help search engine by asking the appropriate request.

2) The specified address must be real and coincide with the place of residence, like postcode, associated with this address.

3) The telephone number for communication is indicated with the country and city code; you can enter a mobile number.

At the bottom of the same page you will need to check all the parameters of the purchase for the last time: delivery cost, availability of a discount, if you were counting on it, final total amount. Also, it will be possible write an individual message to the seller, with any request or suggestion. If you stop at this stage of these instructions and do not complete the payment, then you can even bargain for some individual discount.

Pressing a button "Checkout", the buyer is taken to a page for direct payment for the selected goods. You can pay by any of convenient ways– there are really a lot of them, which also makes ordering through AliExpress convenient.

When making a payment, you do not need to worry about the security of your data - it will not fall into the hands of the sellers or anyone else. It must be remembered that Payment details are received only by AliExpress, and under no circumstances should they be shared with third parties who can pretend to be anyone!

Shipment tracking

As soon as payment has been made, you need to try to be patient, for the next 2 weeks for sure. Depending on the promptness of the seller’s actions, the parcel will be sent as soon as possible, which will be notified either by email or in the mobile application. Until this moment it will still be possible to refuse the order, but after this it is no longer possible.

The most convenient way to track the shipment is by using mobile application– this method takes a minimum amount of time, and any changes in status are reported in special notifications. As soon as the shipment status changes to “Order delivered,” you can safely go to the post office.

Approximate delivery times can be found in the already reviewed reviews of the purchased purchase. Most often, the entire process takes about a month, sometimes more. But, after two months from the date of payment, the buyer’s protection ends, therefore, if the parcel is lost or has not changed its status for a long time, it is necessary to open a dispute demanding a refund.

Receiving the parcel

When receiving the parcel, it is important to pay attention to the absence of external mechanical damage on the box or package. If they do exist, it is best to play it safe and immediately take a photo of the still unopened parcel, then unpack it and assess the degree of damage to the purchase itself. If the product is damaged, you need to take a photo of it and, after opening a dispute, provide these photos as evidence. If you follow these instructions, the seller will be forced to return the money, and maybe also agree to send new product on more favorable terms.

Other ways to select a product

We have given step-by-step instructions on how to order products on AliExpress. These recommendations are convenient in most cases, but over time, you may want to get acquainted with the broader functionality of this market. This platform hosts a large number of daily promotions, sales and liquidations. Each offer has its own special bonuses, you just need to decide which ones suit you best.

Not so long ago, such an opportunity appeared as ordering through the MALL - directly from warehouses in Russia, which has some additional advantages:

fast and free delivery - the goods easily reach their destination in the shortest possible time
the opportunity to purchase goods at a discount of up to 99% - such goods are “snatched up” in a matter of seconds
spot check of goods real users with a detailed report
the opportunity to return unsuitable goods within the next 7 days after purchase

Regardless of how exactly you choose a product, it is recommended to take into account the tips provided in this article. Remember that too much haste can lead to some unpleasant consequences. And, despite the fact that the shopping procedure on AliExpress is very convenient and safe, a certain amount of care will never be superfluous.

We have reviewed main ways to order goods on AliExpress, with which you can quickly and safely purchase various products using maximum benefits. This market is actually justifiably popular and deserves attention.