Waiting to receive the parcel. Electronic registration of mail. Postal status and order status on Aliexpress are two different things

Any departure while traveling through specific address has a parcel status that can be recognized by the addressee or recipient. The status provides information about the stage of processing at which the letter or parcel is located, as well as the location of a particular item.

All this information can be obtained using the track code assigned to the parcel or written item.

Parcel status value when tracking

The page contains statuses that are assigned to each parcel that has a track number. During the delivery of such parcels from point A (sender) to point B (recipient), some manipulations with your shipment occur on the part of the post office; you can find out more about your parcel status in this article.

Delivery to the addressee (recipient). Status means that the shipment was received by the specific person for whom it was intended.

Departed

to the destination country. The addressee may understand that a parcel (or any other type of shipment) intended for a recipient in another country will be delivered to the post office of the destination country. This happens at point international exchange. Subsequently, the postal item will be subject to import and/or export.
from airport. Status carries with it the following information: The postal item has left the country of the addressee and is moving towards the country of the recipient. Moreover, it should be noted that at least three days will pass before the status is updated, since this will happen only after the postal item has been processed.
from the airport (not further tracked). This status of a letter or parcel means that the shipment is on its way to the addressee’s country. Upon arrival, the postal code will be changed so that continued tracking will not be possible. When the letter or parcel reaches its destination, the addressee will receive a notification allowing him to pick up the item at the nearest post office.

Issued by customs. At the time the status appeared, the letter (or parcel) had completed the customs clearance process and was fully prepared for transfer to the mail for further transportation to the addressee’s country.

for loading. The parcel (or written item) is prepared for shipment to the next location. The shipment will be carried out shortly.
to be sent. The status indicates the final readiness of the letter (or parcel) for further transportation.

Detained by customs. The postal service was suspended. The reasons may vary. For example, the weight of the parcel does not meet the given criteria.

Submission. Meaning: detection and correction of an error in the address or postal code.

Import international service. Acceptance and registration of postal items on the territory of Russia.

Unsuccessful attempt hand over I. An attempt was made to notify the addressee of the arrival of a letter or parcel, but for some reason delivery did not occur.

Treatment.

Arrival of the postal item at the processing point (sorting center).

at an intermediate point. The parcel (or written mail) has reached one of sorting centers. It will be processed and sent to the addressee.
at the sorting center. Transshipment of mail into another vehicle.
completed. Finishing work on processing a letter or parcel.

Waiting

delivery to Postal office . The postal item is fully prepared for further travel.
shipment. The letter (or parcel) will be sent to the next location in a short period of time.
quality checks. Full check postage has not yet been completed. It is awaiting quality control.

Upload operation completed. The parcel (or letter) is on its way to the next processing point.

Export operation completed. Registration of the shipment by customs officers has been completed.

Shipment from the seller's warehouse. After leaving the warehouse, the shipment is on its way to the next destination.

Cancel shipment. The postal item cannot be further forwarded. There may be reasons great amount.

Sent.

The parcel has been sent to the recipient's country.

sent to Russia. The shipment will soon be received by Russian Post. Subsequently, the parcel will be subject to processing.
destination country. The shipment is on its way to the post office of the country in which the recipient lives.
from warehouse to sorting center. The appearance of a parcel (or letter) at one of the local post offices.
sending to terminal. Transportation of the shipment to the terminal for further travel.
shipment is ready for dispatch. The letter (or parcel) is fully prepared for sending. After some time it will be transported further.

Transferred

for storage. Beginning of the process of preserving the postal item until delivery to the addressee.
Transferred to customs. Start of processing of postal items by employees customs service. This process can be carried out in the country of the addressee or the recipient.

Loading onto the plane.

The process of moving a parcel or letter onto the plane to be sent to the next destination takes place.

Loading into transport. Loading into one of the modes of transport. Subsequently, the shipment will be delivered to the next processing point.

Preparation

completed for shipment. Status means that the parcel (or written item) is fully prepared for transportation.
to be sent. The process of preparing a piece of mail for delivery to the next point.
for export. The process of preparing a written item or parcel for subsequent shipment is underway.

Left

airport. Can be carried out in the country of the addressee or recipient. In the sender's country, the status means that the shipment is on its way to the recipient's country (three to ten days will pass until the status changes). In the country of the addressee, the statute has the following meaning: in the near future, a parcel or letter will be sent to exchange points.
. The status indicates the delivery of the postal item to the addressee's country. Next, the letter (or parcel) will be transported to one of the international exchange points.
place of international exchange. The shipment moves from the exchange point towards the next sorting center.
postal terminal. The letter continues to move towards the addressee, bypassing the “mail terminal” point.
stock. The parcel was sent from the postal warehouse to subsequent points.
sorting center. The process of moving a shipment from a sorting center towards the place of receipt by the addressee.
ShenZhen Yanwen sorting center. The letter has passed through the specified sorting center and continues to travel.
transit country. There was a need to pass the parcel through postal points intermediate country. After this, the departure continued on its previous path.

Information about the postal item has been received

V in electronic format . The shipment was registered on the corresponding website, but in fact the parcel was not received by the service.

That is, an action similar to the description of the previous status was performed.

Received for further processing. The letter arrives at one of the processing centers.

Postal item is registered. The mail item has been registered on the appropriate website.

It has arrived. Decoding the parcel status

The status means that the parcel has been delivered to the next processing point.

to the airport. The letter was transported to the airport.
international sorting center. This status indicates the arrival of a postal item at an international postal point.
to the place of delivery. The addressee can pick up the item intended for him at one of the post offices. Before this happens, the recipient will be notified immediately.
to the post office. The recipient has the opportunity to pick up a letter or parcel at the post office.
in Russia. After the status appears, the parcel is located on the territory of the Russian Federation.
to the sorting center. This status indicates that the letter has been delivered to the next processing point.
to the ShenZhen Yanwen sorting center. Status means that the mail item is at the specified sorting center.
to the sorting center of the destination country. The parcel was delivered to the sorting center of the recipient's country.
to the destination country. The shipment is located at the exchange office of the country in which the addressee lives.
to a transit country. Arrival of the letter at the processing point located in the intermediate country of destination.
to the small package processing center. Finding the parcel at a specialized point required for processing certain type departures.
to the warehouse. The parcel will be subject to further processing at the warehouse.
to the terminal. Delivery of mail to the terminal.
to the territory of the Russian Federation. Finding the parcel from the moment its status appears on the territory of the Russian Federation.

Reception.

The beginning of the journey of a parcel or written item.

to the customs service of the country of destination. The shipment was handed over to customs officials for inspection and clearance, which took place in the recipient’s country.
to customs. The shipment was handed over to customs officers for inspection and clearance.
from the sender. The reception took place at one of the postal service branches. At the same time, the addressee filled out all the necessary documentation.
Accepted by carrier. The shipment was accepted by one of the carriers.

Sorting. Processing at the sorting center.

Customs clearance. Filling out the necessary documentation by customs officers.

completed. Completion of verification and registration. Transfer of the item to the postal service.

Transit. Transportation of parcels from previous paragraph in the next one.

Transportation. Moving a parcel from one point to another.

Package. Special processing parcels.

Deliveries have now become especially in demand. After all, people are increasingly using online services, in particular, ordering various kinds of goods on online platforms, among which Aliexpress has become the most popular. At the same time, many people prefer to independently carry out tracking throughout the entire stage of cargo transportation.

And this is very correct, because thanks to this option you will be able to find out in time what delays are occurring, what procedures and points, stages of verification are being carried out or will only be carried out.

In general, thanks to tracking you can get detailed information about delivery. However, to do this, you need to know what tracking statuses mean. Only them correct understanding allow you to benefit from tracking.

At international deliveries you can often see the status “Export from the country of origin”. Many courier service clients are interested in what this phrase means. We will consider its meaning within the framework of this article. However, first you need to understand what exporting international mail itself means.

Export is

The word “export” itself comes from the Latin exporto. This same word, in turn, has the meaning of “export of goods and services from the port of the country,” if we talk about its literal meaning. Buyers of these same services and goods will call the country an importer. That is, when tracking a parcel, it is important to correctly understand the statuses:

Export means that something has gone outside the country.
Import means that something, on the contrary, arrived in the country.

As you can see, there is nothing complicated here.

The meaning of the status Export from the country of origin

This status is second in order. It is issued at the delivery stage, when the goods are exported outside the sending country. You can also understand the message this way: there is still time before receiving the goods.

To make it easier, let's look at an example: Ivan bought headphones from Aliexpress and ordered delivery. The product is located in China, but it needs to be delivered to Russia. When, during tracking, Ivan sees “Export from the sending country,” this means: the headphones were exported from China.

Russians in Lately People are increasingly ordering goods from other countries, especially on popular sites such as Aliexpress, Buyincoins and Ebay. It also happens that someone has relatives or friends abroad, and they send gifts or simply parcels to you in Russia. Delivery of goods throughout our country is carried out by Russian Post or other postal companies, and within the sender’s territory the goods are transported by local carriers. When approaching the recipient, the status of the shipment changes, which is displayed in the online parcel tracking service. In the article we will tell you what the status “export from the country of departure” and all the others mean, as well as what to do if the parcel is missing or “stuck” somewhere.

Through which services can you track postal items?

The most common and popular service created by Russian Post, it is called “Russian Post. Tracking postal items". There you need to enter the parcels and confirm that you are not a robot. The system will show where in this moment the parcel is located. But, unfortunately, recently, on the same Aliexpress, parcel numbers have begun to be issued in such a way that it is impossible to track them through the Russian Post website. You can use others instead.

So, there are websites for tracking goods specifically from China, since parcels from there are now very a large number of. It’s called Track24 and is located on the website of the same name; there are also 17track and ALITRACK. The last 3 do not request verification of the robot, but immediately search for the location of the parcel using the entered postal item number. The 17track service also shows the approximate date of arrival at the recipient's post office.

If an item has disappeared from the tracking service or is stuck somewhere at one point for a long time, then it is possible that they forgot to add it to the program and you will no longer be able to track its movements until you receive a notification from the post office that the package has been delivered. In this case, you can write to the seller, attaching a screenshot from the Russian Post service. Tracking mail items or any other service that shows the problem. After the delivery period has expired, the seller, with your consent, or you yourself can extend the delivery period or return the money for an obvious reason. Money is usually returned quickly (within 3-5 days) to the card or account from which the payment was made, although not the first time. Sometimes the seller has to write several times to get the money back, or even contact the support service, because the seller does not make contact. It also happens that the money is returned or the product is ordered again, but the one that was lost arrives.

Preparing for shipment

This means that a package consisting of one or more items is being assembled or already completed and prepared for shipment. The preparation process also includes paperwork and labeling of parcels. Also at this stage, the seller checks whether payment for the purchase has been made and passed.

"Export from country of origin"

This is the second status that the parcel acquires during transportation, unless otherwise provided by the seller or transport company. “Export from the country of origin” literally means export from that country. This means that the parcel has a long delivery journey ahead.

The time given to deliver the goods to the buyer usually begins to count precisely from the “export from the country of departure” status. How long to wait for a parcel is often written when placing an order: some goods arrive within 30 days, and some within 90. Therefore, you should carefully read the delivery conditions when placing and subsequent payment for the order. If the parcel is sent by your friend from another country, then the wait is much less; these usually arrive in 10-20 days.

Arrival at destination country

When export from the country of departure is completed, i.e. the goods have left the seller’s country and crossed the border, the status of the parcel changes. There can be 2 options: either the goods immediately end up in the capital’s sorting center, or they will be located in a border, but already Russian city, next to the border that they crossed. One way or another, it will have the status “arrived in the territory of the Russian Federation” or “imported to the country of destination” in tracking services.

Arrival at the sorting center

Sorting centers are huge premises in a large city into which parcels and letters are received for further distribution and sending to smaller points or regional post offices. When a product is exported from the country of departure, it has already been determined where it will go next, to which city, sorting center and post office.

At the sorting center, parcels are processed automatically, since it is almost impossible to process a huge number of boxes and packages manually, so it is important that the index is written correctly (the address is not read here), otherwise the parcel will go to another place.

Arrival at the pick-up point

When the purchased product has gone through all stages of transportation, it arrives at the post office closest to the buyer. Within a few days, postal employees issue a notice of receipt and bring it to the recipient at Mailbox. If the addressee does not arrive within a week, a second notice is issued. A parcel that has been lying unclaimed for a month is sent back.

If a person tracked the parcel through online services and saw that it was there, he may not wait for a notification, but come to the post office with the shipment number and, having named it and presenting his passport, receive a box with the purchased goods.

If he missed all the notifications and did not monitor the status for a long time, then when trying to understand where the parcel is, he may see the status “export from the country of departure” again, but now this country will be Russia, which means the purchase has been sent back. Only a dialogue with the seller will help here; he can stop the return shipment or send the goods again. But not all sellers agree to this, so if you are waiting for a parcel from abroad, do not rely on notifications from the post office, but check the location of the goods yourself.

Many people order goods from free shipping from China and, by chance, use the exotic services of such Asian post offices as China Post Air Mail, Hong Kong Post, Singapore Post, etc., where often stores and sellers provide a tracking number by which you can track the parcel and more or less predict when it will fucking arrive. Postal statuses of China Post are essentially Chinese letters and a mere mortal can hardly figure out how to decipher it all. To do this, below I will try to explain what the statuses mean in China Post, which you see when tracking a parcel by track number.

Parcel tracking statuses from China (postal items statuses - China)

Status Collection收寄局收寄 or Acceptance - means that the parcel has arrived at the China Post Office.
Status Opening出口总包互封开拆 (The parcel has arrived at the transit point) - this status means that it has arrived at the transit point (nothing to do with opening or opening the parcel)
Status Dispatching出口总包互封封发 (Arrival at MMPO, Processing) - the parcel is sent from one transit point to another
Status Departure from outward office of exchange出口总包直封封发 (Export, Total Export) - the actual sending of a postal item outside of China, that is, the parcel has departed from China and after some time will arrive in the country of the recipient of the parcel. But the nuance is that this status can be repeated many times until the parcel is actually loaded and sent.
Status NULL交航 - no accurate information, most often means that the parcel has cleared customs and left China, in rare cases it may mean that it has been returned to the sender.
Status: The item is pre-advised- means that the track number was ordered/purchased electronically (online pre-order), and the parcel has not yet been delivered, i.e. has not arrived at the post office (the sender has not yet delivered the parcel to the post office and it has not been sent).

Parcel type status Russian Federation: Unknown attribute when tracking a parcel from Aliexpress, this is just the most common status that could not be automatically translated into English or Russian. To understand where the parcel is and what is happening with the parcel, track without translation, so that the statuses are displayed in Chinese (for example) and then insert these hieroglyphs into Google translator and translate into English, then you will get a normal status with an adequate translation. In short, this is just an error in translating the status of the parcel, but everything is fine with the parcel itself, so don’t worry..

There are also three-letter designations (Loacation), these are airport codes, often these are CAN(Guangzhou), PEK (Beijing) or PVG(Shanghai), although there are others.. To decipher them, enter in your browser http://www.flightstats.com/go/Airport/airportDetails.do?airportCode=ABC where instead of ABC enter your 3x character code or the second method, go to the IATA website (international aviation agency) http://www.iata.org/publications/Pages/code-search.aspx and in the middle of the site you will see a search form, where in the drop-down list select Location code, and in empty field, enter your three-digit code and click on the Search button, generally as in the picture:

Parcel statuses in the destination country

Upon arrival in the destination country (for example, Russia, Belarus, Kazakhstan, Ukraine), the status of the parcels is more clear. By the way, sometimes the parcel does not reach your city immediately or locality, but is in transit through other cities, just like when sent from China, the parcel can even go through neighboring countries, so there is no need to panic or worry, everything is fine, this is mail. So let’s look at the typical statuses of parcels upon arrival in the destination country; for most countries everything is approximately the same:

Import(Import) – the parcel has arrived (arrived) in the destination country, it is being processed for transfer to customs.
Reception at customs- transfer to customs for clearance.
Customs clearance. Customs release– the parcel has passed everything necessary customs clearance and prepares for release from the sorting point MMPO(Place of International Mail Exchange)
Left the place of international exchange of MMPO– the parcel left customs and was handed over to the post office for further dispatch.
Left the sorting center– the parcel is sorted and sent to its destination.
Came to the place of delivery– the parcel has arrived at the post office, which means that the parcel has arrived at your local post office and you can go receive it even without notification, or you can wait for the notification (usually they are delivered to the mailbox, the one in your password).
Delivery to the addressee(Product Delivered) – the parcel has already been delivered to the recipient, receipt of the parcel is confirmed by the recipient.

Problematic and unpleasant parcel statuses

Above we described standard statuses parcels, they mean that the parcel is on the way and is traveling (eating, flying, sailing) to the recipient. It happens that a parcel may get stuck in a loop or get stuck on one status, statuses may be repeated, sometimes it may miss some statuses, this is normal and in most cases everything arrives normally (sometimes with delays). But there are statuses that make you worry and mean problems:

Return. Other circumstances- this status means that there is something wrong with your parcel. And it is returned to the sender. What's wrong can be found out by calling hotline mail or to your local post office and indicate the track number (tracking number), they will tell you what to do and possible reasons return the parcel.
Return. Return to customs– this status means that at the customs stage, your parcel was turned back, most often if the address is not written legibly or there are some prohibited goods in the parcel (for example, spyware or something from the prohibited list), this status can also be if customs clearance was required, and the recipient refused to pay and clear the parcel.
Unsuccessful attempt of delivery– this status is most often accompanied by clarification about the reasons for failure. This may be an incorrect (incorrect) address, an inaccurate address, an incomplete address, the addressee has dropped out, etc. In such a situation, it is important to have time to pick up the parcel from the post office before the parcel storage time expires (depending on your country, this is no less than 5 and no more than 30 days, you can check this with your post office). Sometimes it happens that it is indicated incorrectly postcode and the parcel arrived, but not to your post office, but to some neighboring one (call the post office, tell them the tracking number and they will tell you at which address to pick up the parcel). Sometimes if you don’t pick up the parcel on the first day, then this status may also appear, so it’s possible postal notification is already lying in your mailbox.
Return. Expiration date– most likely you forgot or did not manage to receive the parcel on time and it was returned back to the sender.
Dosyl. Submission– most likely the parcel arrived at the wrong post office and was redirected to another. Don’t worry, this is not a problem and means that the parcel is moving on, but we recommend that you monitor this process and this situation, and then ask what the problem was so that all your subsequent parcels go without such delays and nuances.

How to check the status of a parcel from China?

To do this, we recommend downloading and installing a special plugin for your browser, which will allow you to track any international postal items with one click:
For Google browser Chrome: https://chrome.google.com/webstore/detail/aliexpress-tool/
For Opera browser: https://addons.opera.com/ru/extensions/details/aliexpress-tool/?display=rus
For Mozilla/Firefox browser: https://addons.mozilla.org/ru/firefox/addon/aliexpress-tool/

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Still have questions? ask your question in the technical support online chat or write it below in the comments

A complete list of decoding statuses of international mail on our website

Parcel delivered

The entry means that the recipient received the mail.

Parcel returned

The postal item has been received by the sender. The main reason for returning is expiration of the shelf life, also the reason may be incorrect address or the recipient's name.

The parcel is returned to the sender

The postal item has been sent back to the sender. The reason may be an incorrect address or name of the recipient, expiration of the storage period, or another circumstance.

Parcel information received

The sender (seller) assigned the postal item a number (track code) on the postal website ( courier service), but the parcel has not yet been accepted at the post office. It may take up to 10-14 days from the moment of registration to the moment the mail is actually sent.

Arrived at destination

The postal item arrived at the post office postal service(OPS) of the recipient. Next, the OPS sends a notice (notification) to the recipient that the item is at the department.
This status means that the recipient can independently contact the OPS to receive the shipment without waiting for a notification.

Arrived at customs

By decision of the customs inspector, the postal item may be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial consignment, or the fact that there is no customs declaration (incorrectly filled out). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection report is drawn up and attached to the item.

Left customs

Parcel accepted

The mail item is accepted for processing at the local post office from the sender (or seller). It has been assigned a unique an identification number(track code, tracking number), by which you can later track the location of the shipment.

Unsuccessful attempt of delivery

This entry means that postal operator reported an attempt to deliver the postal item to the recipient and for some reason the delivery did not take place.
Upon receipt of this status, you must contact the post office delivering the item and find out the reason for non-delivery, or independently contact the post office to receive the item without waiting for notification.

On the way - Transit point

The mail arrived at one of the sorting centers transit country for processing and further sending to the recipient.

Tracking resumed

For a long time, the statuses of the mail item were not updated, and after this interval the new information about tracking.

Parcel tracking code has changed

The postal item has been assigned a new track code. This usually happens when the parcel is transferred to another postal service for processing and further dispatch to the recipient.

Delivery service changed

The mail item has been transferred to another postal service for processing and further dispatch to the recipient.

Arrived at the customs office of the country of departure

After sorting, all parcels are sent for customs inspection, where they go through an X-ray machine.

By decision of the customs inspector, the postal item may be opened for personal control. The reason for personal control may be the illegal transportation of prohibited substances or items, a commercial shipment, or the fact that a customs declaration is missing (not completely filled out). The postal item is opened by two operators in the presence of a customs inspector, after which a customs inspection report is drawn up and attached to the item.

Left the parcel collection point

This status means that the parcel has been sent along the recipient's delivery route.

Left the customs office of the country of departure

Customs checked the postal item and returned it to the postal service.

The parcel is preparing to be sent to the destination country

This entry means packaging, labeling, loading into a container and other procedures necessary to send a postal item to the destination country.

Transferred to postal service

The mail item was transferred to the local postal service for processing and further dispatch to the recipient.

Parcel released for delivery

The postal item arrived at the post office, the postman was notified of the arrival of the item for delivery to the addressee.

The entry may mean that a parcel has been sent to the recipient's address for home delivery or a notification has been sent about the arrival of the parcel to his address.

The parcel is being prepared for delivery

Indicates the arrival of a postal item at the recipient's post office, which must deliver the item.

Information about further statuses is not provided

The postal item was sent with a track code (tracking number), which is not tracked at the recipient's territory.

Problems at customs

The postal item is detained by customs authorities to carry out measures to determine the purpose of the postal item.

When receiving goods by international mail within a calendar month, the cost of which exceeds 1000 euros and (or) the total weight of which exceeds 31 kilograms, you must pay customs duties, 30% of the customs value of the goods, but not less than 4 euros per 1 kilogram of their weight.

If information about the goods sent by post is missing or does not correspond to the actual information specified in the customs declaration, then there is a need to conduct a customs inspection and document its results, which significantly increases the time spent on processing shipments.

There is an error in the parcel route, the parcel will be redirected to correct address

The parcel was sent to the wrong zip code or address, an error was discovered and the parcel was redirected to the correct address.

Parcel on the way

Status meaning that the postal item has been sent to the recipient's address.

The parcel has not yet been received from the sender

The seller has registered the postal item on the website of the postal (courier) service, but in fact the postal item has not yet been transferred to the postal service.

Tracking paused

After last update A lot of time has passed in tracking the postal item. And due to this long period, the track code will not be automatically tracked. The delivery service could also inform you that further tracking of the postal item will be stopped after it leaves the territory of the sender’s country and arrives at the destination country.

Generalized status, which may imply return, return, temporary storage and other status.

On the way - Left intermediate point

The postal item is sent from an intermediate postal node and is sent towards the recipient.

On the way - Arrived at the intermediate point

The mail arrived at intermediate node postal service for sorting, selecting a route and sending to the recipient.

Export from country of origin

Indicates the actual dispatch of the postal item to the destination country.

The postal item is transferred to a foreign carrier, which, by land or air transportation, delivers it to the place of international postal exchange (IMPO) of the country of destination. The “Export” status is the longest and the transition to the “Import” status may take some time due to the selection and agreement of the most optimal (cheapest) delivery route for your postal item for the carrier. On at this stage neither the sender nor the recipient can track the exact movement of a package over the Internet.
On average, an export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.
If more than 2 months have passed since receiving the “Export” status, and visible changes no and the postal item has not received the “Import” status, then the sender must contact the post office and submit a search application.