How to use your refund on paypal. How to get reimbursement from PayPal for postage when returning an item. The most complete instructions. What is PayPal

PayPal's free return service turned out to be not as fabulous as we would like.

To use this free service, you must first activate it for free. The service is provided not by Paypal itself, but by the company CallPoint New Europe AD.

Terms and conditions for the Paypal free return service a lot of:

You are registered with PayPal as a PayPal account holder located in the Russian Federation, and your PayPal account is not suspended or limited.

You purchased an item online using the above PayPal account as your sole means of payment for the full amount of that purchase.

You have activated the Free Return Service.

You have initiated the return of the above purchased item within the return period and in accordance with the return terms and conditions confirmed by the seller (an individual or entity selling goods through a marketplace (such as an eBay seller), or other individuals or entities selling goods off-trade platforms (for example, electronic stores); hereinafter referred to as “Seller”).

You sent the relevant item back to the Seller by regular mail (“Russian Post”), courier or any other standard delivery option or service.

You submit a request for a refund of shipping charges (“Refund Request”) in connection with the return of an item within 30 calendar days of such item being mailed to Seller in accordance with these Terms of Use and the procedures published from time to time by PayPal.

PayPal has approved your Refund Request.

Purchases must be made no more than one hundred fifty (150) days prior to creating a claim for reimbursement.

The maximum refund amount for one Refund Request is RUB 1,500. If you return several units of the same product separately, there will also be multiple refunds. A maximum of three reimbursements per transaction is allowed.

You can receive a maximum of 12 refunds per person per year through the PayPal Free Returns Service.

There is no charge for using this Service. However, the performance of Your obligations (including meeting the above requirements to qualify for a refund under the Service) will be entirely at Your expense.

If your application is approved, you will receive a refund to the balance of your PayPal account within ten (10) calendar days.

You will be required to provide the missing documents within fourteen (14) calendar days of submitting your initial Request for Reimbursement.

If you paid for return shipping at the post office or courier service, provide the following documents:
- a receipt from the post office or courier service; And
- a document confirming that the purchased product was returned to the seller. If this information is not included on your receipt, please provide a photo of the package with the seller's address clearly visible.

Notification of approval or rejection of a Refund Request: 5 business days from the date of receipt of a complete set of documents from you.

Unfortunately, when returning I missed the requirement to apply within 30 days of shipping. It turns out that a dishonest customer can simply put garbage in the package and then send a request for a refund. I thought that the seller should receive the goods and approve its receipt safe and sound. Moreover, I decided to wait until the ordered tablet was delivered to me. Moreover, a return of 1,500 rubles would not please me in any case, because... even a light tablet was sent to Germany for almost 2000 rubles.

On the forum, with enviable frequency, topics arise with questions like “What should I do if a seller from Ali offers to return the money to my PayPal account? Should I agree or not?” Naturally, these questions arise because sellers quite often began to offer just such a solution in controversial situations. So let’s “dissect” such a case and consider it in detail.

So, the situation:

The purpose of the offer: to force the buyer to close the dispute and thereby complete the transaction.

Once the dispute is closed, the deal will also be completed. The money will go to the seller. In this case, the seller has no obligations to the buyer. It is impossible to force the seller to fulfill his promise. As a result, it turns out that all these actions are based solely on trust. And in 95% (and maybe more) of cases, the seller will deceive the buyer and will not return the money.

2) A dispute has been opened, the order protection time has not yet expired, the seller offers to close the dispute under the pretext that he will return everything via PayPal.

The purpose of the offer: to force the buyer to close the dispute in the hope of stalling for time.

It would seem that in this situation the buyer does not risk anything, because There is still time for order protection and the dispute can be reopened. But let's look at it from the seller's point of view. The order has not yet been confirmed, so the seller does not have your money. They are on the trading platform account. Let's say the seller decides to compensate you for your purchase out of his own pocket. But in this case, he has no guarantees that after receiving the money you will not open a dispute again, and even win it. It will be extremely difficult for him to prove that the seller compensated you for the cost of the order, and did not just give you money. Do you think the seller will take such risks? 99.9% probability that no! After all, he risks double the cost of the order! As a result, it turns out that the offer to return money to your PayPal account is essentially fictitious.

Moment 3

Let's assume that for some reason you agreed with the seller's offer to return your money to your PayPal account. And it so happened that the seller even fulfilled his promise and made the transfer. Whether this happened after you closed the dispute or during the dispute, and after that you closed it, is essentially not important. Another thing is important, in this case the seller can send you money not as a transfer, but as a payment. Money transfer and payment are two essentially different operations in PayPal.

The first thing you will probably encounter is that PayPal will take a commission from the amount of money received for carrying out such an operation (for payments and transfers from China this will be about 4% of the amount). Formally, if a money transfer is being made, then the sender of the funds can also pay a commission, but in practice the Chinese almost never do this.

The second (and most important) is that in this case the seller can cheat. If you issue a refund as a payment, then the sender is covered by PayPal's buyer protection program and can get their money back if they wish. Formally, you begin to act as a seller who sold something to the Chinese, and the Chinese paid for this “something”. And as a result, 40 days after such a refund, you can find an open dispute in your PayPal account, initiated by the Chinese because he did not receive his goods. Particularly smart and cunning sellers can also write something like “order number no...” in the details of their payment. In this case, PayPal will consider this transaction as a specific transaction between you and the seller and will ask for proof of sending the goods, which you naturally do not have. Your arguments that this is a refund for a failed transaction on Aliexpress will be ignored by the PayPal support service, because... any transactions and agreements made outside the system are beyond the competence of PayPal. The result of such proceedings, as a rule, is the same - the seller will be returned all the money that he previously transferred to you. And it doesn’t matter whether this money remains on the account balance or you have already spent it. The required amount will either be forcibly debited from the card, or your PayPal account balance will become negative. In general, the result will be bleak...

conclusions

Now that the principles and “mechanics” of money back offers outside of a dispute on Aliexpress are clear, let’s draw some conclusions from the situations described above.

First and most importantly, all questions regarding refunds (for any reason) must be handled only within the system in which the purchase was made, namely within the framework of a dispute on Aliexpress and within the framework of their buyer protection program. If you have the opportunity to open a dispute and return the money as part of the dispute, then you must refuse any offers from the seller to return your money in any other way. Don't fall for the seller's tricks! The easiest way is to write that you do not have an account with PayPal, this is the first time you have heard what it is and that you have no desire to open an account there.

If we simplify what is written, we get the following:

Refund within a dispute on Aliexpress:

Guarantees: high

Risks: low

Refund via PayPal:

Guarantees: low

Risks: high

Second. You can agree to a refund via PayPal only in one case - if you no longer have the opportunity to open a dispute and the order is closed. It’s worth saying that in this case, an offer to return money from the seller is not often heard. But if the seller is honest (and this also happens, although rarely), he may well return the money to your PayPal account, if, of course, your account can accept payments. In this case, you don’t really risk anything and such an attempt is better than no attempt.

Third. To be completely objective, this is also worth mentioning. Of course, you cannot label 100% of Aliexpress sellers as scammers. Among them there are quite honest, responsible and friendly sellers who value their name, reputation and their clients. But, unfortunately, and as practice shows, there are not very many of them... If you trust your seller, have extensive experience working with him, then, of course, no one can force you not to believe his promises. But in any case, all financial relationships outside the Aliexpress trading platform are entirely at your own peril and risk.

The main advantage of the payment system is a refund for defective goods or not delivered at all. Today, many users have experienced first-hand budget savings by making purchases on the electronic platforms eBay and Aliexpress, where consumer protection is guaranteed. The service really works thanks to cooperation with PayPal. Therefore, before returning money via PayPal, you need to find out what the basis should be for the decision to return funds to be in favor of the buyer.

Canceling a payment when shopping online

Situations are different, sometimes you have to refuse a product. In this case, the user expects the transaction to be cancelled. To find mutual understanding between the buyer and the seller, trading platforms such as Ebay and AliExpress provide the “Open a dispute” option. Most often, the second one meets the first halfway and both parties remain satisfied. The order of application is as follows:

Authorize your account on the online store website.
We contact the seller, describing the essence of the problem.
If he does not want to compromise, then the buyer disputes his actions in the Resolution Center by following the link https://www.paypal.com/ru/selfhelp. In this case, the payment system is connected.

Each trading platform has its own subtleties in the procedure for returning funds. So, for example, if a seller from Aliexpress offers to close a dispute, then this should not be done. Otherwise, no refund will be given.

The time allocated for protecting consumer rights is 4 days. As long as the dispute is open or there is no confirmation from the buyer about the delivered product, the seller will not receive money.

Ebay has a similar procedure. You can initiate a dispute by filing a request with the Problem Resolution Center no later than 6 months from the date of payment for the order. The application review period is 20 days, after which it is automatically closed by the service. Therefore, it is better to rename the dispute to a claim, then the chance of a refund for the purchase will increase.

Who's right and who's wrong

More often than not, the consumer is right. You can expect compensation if:

the product arrived of inadequate quality;
the product photograph on the website page does not correspond to the real image;
The product was damaged during delivery.

Converting a dispute into a claim gives more advantages and then PayPal will cancel the financial transaction if:

the buyer had to wait a long time for the track number;
the seller ignores messages;
the goods are not on the route;
the consumer was able to provide evidence of non-conformity of the product.

In this case, the payment system will return the money from the reserve fund, and then withhold it from the seller’s accounts.

Sometimes there are also unscrupulous buyers who are looking for moves to stay in the black. If the seller has undeniable arguments confirming the fact that the consumer has filed an unfounded claim, then the latter has no chance of returning the money.

How to turn a dispute into a claim

Initially, you should familiarize yourself with your opponent’s answer; of course, to do this you will need to initially log in to the site. Then open an existing dispute in the Problem Resolution Center. If the interlocutor has eliminated the comments pointed out by the buyer, the dispute is closed and no help from PayPal will be required. To do this, select the active field “My concerns have been resolved, I want to close this dispute” and the action is confirmed by clicking the “Continue” button.

A completed dispute cannot be resumed

If both parties could not agree on the shore, then a third party, PayPal, joins the dialogue. In this case, the “I would to end communication and escalate this dispute to a claim with PayPal” box is checked.

How to cancel an erroneous payment

It’s easy to choose and buy goods, but it’s difficult to part with money. Practice shows that some people first pay for orders, and then realize the error of their decision. You can easily cancel a transaction before it is executed. If the operation is completed, then it would be logical to contact the recipient of the funds.

PayPal will issue a refund if:

the payment was made to an address unrelated to the account;
The transfer was made to an unconfirmed address.

You can cancel a payment order using the following algorithm:

Log in to the system.
Go to the “History” section.
Find the required transaction in “Pending Payments”.
Click the “Cancel” icon.

A little trouble may await the user here. If the “Order Status/Action” item does not provide such a function, then in order to resolve the financial issue you will have to contact the recipient of the funds directly.

Also, to get answers to questions related to funds, it is recommended that you read the “Help” section on the official website https://www.paypal.com

You have the option of getting a refund for your purchase through PayPal. In this article we will give the most important information on how to do this.

PayPal Refund Policy

The item didn't arrive on PayPal? Let's find out how to return

When you shop online using PayPal (such as AliExpress or eBay), you have the option of a refund if the item is returned.

However, you must comply with certain conditions:

Firstly PayPal offers a free return service if the seller does not offer it: “PayPal's free return service only applies if the free return service or reimbursement of the cost of returning goods by regular mail (Russian Post), courier or any other standard delivery option or service is not offered by the Seller from whom you made the purchase . If the Seller from whom you purchased the product offers a free return or refund service for the return of the product by regular mail (Russian Post), courier or any other standard delivery option or service, you must take advantage of such service.".

Secondly, you must request a refund within 30 days of payment.

According to information about the terms of free returns, which is available on the official website of PayPal, this service has no restrictions on the delivery method.

How to get a refund on a PayPal purchase

How to get a refund for a PayPal purchase?

To claim a refund, you will need a valid PayPal account. The account is not available at the time of request.must be blocked.

You will need to enable Returns for this PayPal account. To do this, just press the button Activate in one click on this page.

After that, for every purchase you make, PayPal will give you 30 days during which you can request to return the item to the seller and get your money back. To do this, you need to apply for a refund.

To submit a claim, log into your PayPal account and select the payment transaction for the item you want to return.

PayPal refund: pitfalls

You are guaranteed to get your money back for a purchase within 1,500 rubles. PayPal will do this itself. Unfortunately, regarding the return of large amounts, you will have to negotiate personally with the seller.

You can also use the international return service.However, service is limited. Until December 31, 2018, you can claim a maximum of six refunds.

In addition, not all products can be requested for a refund. For example, so-called intangible goods are excluded from the list of goods for which returns and refunds are possible: for example, music downloads or certificates of completion of training courses.

Finally, another condition for a return will be full payment of the purchased product via PayPal.

Did you know, dear online shoppers, that for a long time PayPal, together with Telus International, have been running a special program under which you can be reimbursed for postage costs when returning goods to a foreign online store, if for some reason the goods did not suit you ?

I think that most people don’t know, although I already wrote about it. The feature is very useful and can save some money in a difficult economic situation.

I shared the most detailed instructions on how to do everything correctly to get a refund with blog readers rsew.

Previously, I was afraid to order many things via the Internet due to the fact that they simply did not fit (jackets, trousers, shirts, shorts, etc.). I had to either sell it or get sent back. With this opportunity from PayPal, I try to buy as many necessary things as possible, find out my sizes for brands that interest me. I order two sizes of the same item, choose one (or none), return it. So far, unfortunately, I leave much less than I return (am I really the only one unlucky?). Let's get started.

Step-by-step instructions for PayPal reimbursement of the cost of return shipping to almost any foreign online store.

Main conditions for reimbursement:

1. Payment for the order must be made via PayPal
2. From the moment the parcel is sent back to the store until the application for reimbursement is submitted - no more than 14 days
3. Refund amount - no more than 1,500 rubles
4. Number of refunds until December 31, 2016 - no more than 12 times

The full terms and conditions of the program can be read.

First stage - Sending the parcel to the store

To begin with, we simply send a parcel with the returned goods. For this:

We fill out the return form attached to the order (in some stores - look for it, download it, print it and fill it out). For example, Asos encloses with the product, and in Zavvi it is requested through support (for Asos it looks like this

Zavvi does it like that

We fill out and print the customs declaration CN-23 in 3 copies. Filled in Latin letters, product currency - rubles

Sample filling

We go to the post office, pack the goods and the form in a postal bag/box, write the addresses on the outside in Latin, the recipients from/to and put on a label with a return form.

We immediately fill out the “Transportation Address” form in Latin, they give it to us at the post office

Taking pictures of the parcel

We take checks from the post office for postage and packaging. Need to take a photo or scan them

Step Two - PayPal Refund

Follow the link https://paypal.ru/verni-besplatno

Press the button Activate in one click

Press the button Submit a Refund Request

Next, a page will open on which you need to fill in the following fields:

Email address registered to your PayPal account

Surname

PayPal transaction code - taken from the list of recent transactions on the main page of your PayPal account

Reason for return - you must choose one of the offered options. If the size does not fit, chooseOther

Product category - select one of the proposed options

Countries where the Free Return Service is available - select the country where the parcel was sent

The cost of returning the goods - we copy the amount from the Russian Post check

Currency - choose Russian ruble RUB

Additional comments - here you can write your comments as you see fit.

Return type - select the itemI paid the cost of return at the post office or transport company

Attached files - attach a scanned Russian Post receipt and a photo of the parcel if sent without tracking. But I strongly recommend always sending with tracking.

In the end it should look something like this

Press the button Send

You will receive an email confirming receipt of your application. We are waiting for approval

On the fourth day you receive a letter stating that the money has been credited to your account.

Well, that's all.

It is worth noting that when returning goods, we lose money on the difference in the bank’s purchase/sale rate of currency (unless the currency has risen in price significantly). I made orders when £ cost 110-120 rubles, so I was hit hard. But it's worth it; for the same money you simply cannot find such things in retail.

If you have any questions, write in the comments. Happy internet shopping everyone!

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