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Why is there internet? Changing DNS addresses. Windows Registry Fix

Quite often it happens that for the time being everything seemed to be fine with the connection, but at one “wonderful” moment suddenly access to World Wide Web disappears. It is very difficult to immediately say why the Internet does not work. There could be many reasons for this. Now we will try to find out what these reasons are and how to fix the problems that arise.

Why doesn't the Internet work on my computer?

First of all, you need to pay attention to some factors that affect your network connection. No matter how trivial it may sound, one of the reasons may be a simple cable breakdown (if you use direct connection). Often there are incorrectly specified settings, situations with incorrect installed drivers and even failure of the network card.

Why doesn't the Internet work on a tablet, phone or laptop that has built-in Wi-Fi modules for wireless communication? This usually only has to do with settings. In some cases, when not Wi-Fi, but a mobile network is used for access, the reason may be the corresponding parameters of the selected network, or the problem may lie in the work of the operator itself. But first things first.

Pre-check

So, the user wondered why the Internet does not work on the computer. Let's see what diagnostic actions need to be performed initially.

As mentioned above, you should first check the network cable, and not even on your computer, but on another workstation. If you are using an external Wi-Fi device, you should try to plug the cable from it directly into the computer (into the network card connector). In this case, you should pay attention to whether the network indicator is displayed in the system tray. There may be several options here: there is no connection, there is a network connection, but without access to the Internet, or the unidentified network. The last option is more related to a wireless connection.

In any case, to find out why the Internet is not working, you will first have to check some basic parameters and settings.

Driver problems

So, the first thing you need to do is go to the “Device Manager” in the “Control Panel” and look at the status of the network card. If it is marked with a yellow exclamation mark, the problem can be twofold: either the corresponding drivers are installed incorrectly (or not installed at all), or the device has failed for some reason. It’s worth mentioning here that even with minor defects the system can detect the card, but it won’t work.

As is already clear, you need to try to reinstall or update the device drivers. This is done through the properties menu, which has several basic buttons, but it is better to use original disc with drivers supplied when purchasing the device. In some cases, a regular update may be required. This is done either from the same menu indicating the source, or in manual mode, for example, from a downloaded distribution. About automatic programs, capable of searching for the most fresh drivers on the Internet, now we are not talking - the Internet does not work.

Problems with settings

Now let's see why the Internet does not work if the drivers are installed correctly. It is very likely that the settings are set incorrectly. Let's consider the case of direct connection.

Here you need to check all the parameters and their values ​​that were provided by the provider when connecting. If automatic receipt IP addresses are not used; provider settings should be entered in all fields. These are the IP address, subnet mask, gateways, DNS servers, WINS if used, proxy, etc.

When wireless connection When using an external Wi-Fi receiver, the problem may also lie in the settings of the router itself. As is already clear, here you need to check its parameters by connecting it to a computer (the settings are accessed through any Internet browser by entering the value 192.168.1.1 in the address bar in most cases).

It goes without saying that if you use a modem connection, you will have to worry about setting up the modem.

It also happens that the tray icon is indicated by a yellow triangle. This means that there is a connection to the network, but not to the Internet. You can simply try rebooting the system or router. But the problem may also be related to the provider service itself, or even to the fact that the user simply did not pay for the services provided on time.

Why doesn't the Internet work on my phone or tablet?

Now a few words about mobile gadgets. As a rule, most of them have built-in Wi-Fi receivers. Here the problem, why the Internet does not work on a phone or tablet, comes down only to the fact that when connecting, you entered wrong password. If everything is correct here, it may very well be that the problem, again, lies in the distribution router, and not only in the settings, but also in the weak signal.

It's another matter when wireless connection is not used, but instead access to the network is carried out through the mobile network. As an example, let’s look at why MTS Internet does not work (however, this also applies to other operators).

In settings mobile gadget you need to go to the main settings and the selection menu mobile network access the menu, which is most often designated as “APN Access Point”. Here the appropriate profile is selected (in our case, this is “MTS-Internet”), and the authentication type column is set to “No”. However, you can easily order automatic network access settings from any operator, which will be sent to the corresponding number in the form of a push message.

Conclusion

In conclusion, it is worth saying that the question of why the Internet does not work is discussed quite briefly, since in each specific case there can be a lot of reasons why such situations occur. And not just one, but several at once. Therefore, solving this problem must be approached with all seriousness. However, even such simple tips and recommendations will help any user identify the causes of failures and eliminate them using the simplest methods.

Today we are all highly dependent on the Internet. And when it doesn’t work, panic immediately sets in, your heart sinks into your heels and life seems meaningless. It may be funny to you, but for some it really is.

The user is especially lost when the Internet is connected, but does not work. Today I will tell you why this happens and what to do if this happens to your network.

Why doesn't the Internet work?

If you are connected to the Internet, but it is not working, the first thing you need to do is find the cause of the problem. To do this, you need to restart all devices that are connected to the Internet. This means a router, a computer, etc. Most often, such a reboot completely solves all problems with the Internet, and it starts working properly. If, after rebooting the router and computer, you do not get the expected result, move on to the next “therapeutic” procedures.

Today, most people connect to the Internet by means of Wi-Fi router. If you have the same, then you need to check whether the Internet access indicator on the router is on or not. For those users who use TP-Link router, the Internet access signal is marked with a globe icon. On other routers, this signal is most often signed “Internet”.



If the indicator is off, you need to check your router settings. If everything is fine with them, then we call the technical support of our provider and ask why there is no Internet, perhaps just a repair of the highway or network.

But, if the indicator is on, then there is a connection and the provider is not to blame. Check Internet access on other devices. It doesn’t matter what it will be - a phone, a tablet or another laptop. This way you can figure out which direction you should dig next to solve this problem. I’ll say right away that the case when a router is connected to the Internet, which is known to work well, but at the same time it does not distribute it to other devices, is considered a very rare case. The reason for this problem lies in the failure of the router. It's not difficult to fix this. You need to reset all settings to standard and reconfigure it again, remember that after the reset all settings will be lost and the Internet may not work until the router is configured correctly!

Cases often occur when only one device or computer cannot connect to the Internet using a router, but everyone else can easily access it. In this case, you need to look for the cause directly on this device.

If you are connected to mobile Internet via a USB modem or WiFi module connected to a USB port, then try disconnecting it and reconnecting it. If this doesn't help, try using a different port to connect. Perhaps reinstalling the driver will help you solve this problem.

Checking your Internet connection in Windows

If the Internet is connected to your PC or laptop, but does not work, and you are absolutely sure that the reason for this is incorrect settings, then you need to perform a series of procedures that will quickly solve your problem.

You need to start reconfiguring by pinging any popular site. To do this, press the combination “Win ​​+ R”. This will bring up the “Run” window.

In the text input field, you need to enter the following “cmd” and click on “OK”. If you are not a fan of my site, you can write Google. After that, press enter and wait for the result. If everything is fine, the server will send you something like this:



If the response from the server contains the line “The connection check failed to find the nodepec-komp.com. Check the hostname and try again”, then you need to type another command, for example “ping .8.8.8.8”. This is the IP address public DNS server from Google, which will always be available. If the computer has access to external network is available, then the answer will be the same as in the picture above, but with different numbers after “answer from...”.

If a ping passes through an IP address, but does not open in the browser, then most often this indicates that there is an Internet connection, but the network is not working due to incorrect setting network card, namely, the DNS server address is not registered in them or the DNS server address is registered incorrectly. I'll tell you how to fix this a little later.

If you observe a different response from the server, then you need to check access to the router. We will also check using ping. You can find out the router's IP address on a sticker that is glued to reverse side his body. Most often, the IP address of routers is “192.168.1.1” or “192.168.0.1”. The first address is registered on my router, so I received this answer:



If the router pings, but the Internet node does not, then most likely the reason lies again in the settings of the router or in the router itself.

But if the router is unavailable for server requests, then there is a reason to go into the settings network adapter on the computer. But, before doing this, disable your antivirus and firewall, if you have one. Sometimes it is these two “comrades” that cause problems with the Internet.

If after this the Internet does not work, although there is also a connection, press the key combination “Win ​​+ R” again, but now in the “open” field we write “ncpa.cpl.”.

If you have entered everything correctly, a network window will open. Windows connections. In it you need to find your active connection and click on it right click mouse, then select “properties.” In the window that opens, look for the line “IP version 4 (TCP/IPv4)” and double-click on it to open the protocol parameters.

Check “Obtain an IP address automatically” and “Obtain a DNS server address automatically”. Click OK and check the result in the browser.

If this does not help, then check the box “Use the following addresses.” You need to register the IP address from the subnet of your router. If it has IP 192.168.0.1, then set the computer to 192.168.0.2. If the router uses 192.168.1.1 , then on the PC it will be 192.168.1.2. The mask is 255.255.255.0. You must specify the router address as the gateway. Alternative DNS You can specify a server from Google - 8.8.8.8.

In any case, watch my video on speeding up the Internet, if you apply all the settings, the Internet should work.

Increasing Internet speed to the maximum!


I hope that at least one of the methods will definitely help you regain access to the Internet. If none of the options for solving the problem helped you, then you will have to call a specialist who will determine the real reason and will solve this problem. But I’m sure it won’t come to that and you’ll fix everything yourself.

In this article, I will talk about various solutions that may come in handy when pages in your browser stop opening. At the same time, the Internet is available and it works. Programs such as Skype, various torrent clients and the like continue to work and access the Internet. And sites do not open in all browsers. When you try to open a page, it first takes a long time to load, and then an error appears that the page is not accessible and the browser could not open it. The text of the error itself may differ depending on the browser.

In Opera and Chrome, for example, the error is: “There is no Internet connection,” or “Cannot access the site.” IN Mozilla browser: "Server not found", in Yandex Browser: "Cannot establish a connection to the site", and in Microsoft Edge (which is in Windows 10): "This page could not be opened."

It doesn’t matter what browser you have, the pages will not open in any case. But the important point here is that the Internet works on the computer. There is no yellow exclamation mark near the cable or Wi-Fi connection icon. If it exists, then this is a different problem, and there are other solutions. If this is the case for you, write in the comments, I will provide links to instructions. Perhaps you are connected to the Internet through a router or modem, in which case the sites may not open on all devices. I will write about this below.

Well, there are also situations when only some sites do not open on the computer. Usually these are sites search engines, or social media: Odnoklassniki, VKontakte, Facebook, etc. In this case, the solutions that I will discuss below should correct this situation.

And one more thing: it doesn’t matter which Windows version installed on your computer, just like your browser. I will point to Windows example 10. In Windows 7 and Windows 8, the solutions will be the same. If the actions are different somewhere, I will write about it.

Why don't browsers open websites? How to fix?

Could have gone straight into battle heavy artillery, and talk about difficult decisions (though often the most effective), but as practice shows, it is better to first apply several simple actions, which also often help get rid of this or that problem.

  • Rebooting your computer, router, modem is the first step. Did not help? Go ahead.
  • If you have Internet via a router, and pages do not open on all devices, in all browsers, then it makes sense to call your provider’s support and report the problem. It is possible that they have some kind of equipment failure, and due to problems with DNS servers, the sites do not open.
  • If the problem is on one device, or the Internet is connected directly to the computer, then it makes sense to temporarily disable the antivirus.
  • Very rarely the problem appears suddenly. Think about it, maybe the browsers stopped loading sites after changing some settings, curing viruses, installing programs, antiviruses, etc. This is very important. After all, you can always undo some changes or remove installed programs.
  • If possible, connect another device, another computer to the Internet, and try to go to a site. If everything opens, then you can rule out a problem on the provider’s side, in the router, or modem.

If the tips described above did not help, then no need to be upset, I have a few more good decisions. First I'll tell you about the most effective solutions, based own experience, and reviews in the comments to other articles.

DNS problem is the most common cause

It is because of problems with DNS addresses that most often it is not possible to access sites. But Skype and other programs can still work without problems. In this case, the browser may say that the DNS server could not be found, or something like that. What should be done:

  1. Change DNS in the connection properties on your computer. I recommend registering DNS from Google. If the problem occurs on all devices, then DNS can be set in the router settings, or separately on mobile devices.
  2. Make a reset DNS cache. How is that additional method. Just open the command line as administrator and run the command ipconfig /flushdns, and restart your computer.

I wrote about this in more detail in the article:. Everything is simple there. First, let's go to network connections.

After reboot (or even without it) everything should work. I showed how to change DNS in the router settings in the article, the link to which I gave above.

Check the properties of the browser (educator), disable the proxy

You need to check some settings in the educator properties. Isn't there a script there? automatic settings, and whether proxy servers are installed. Since the parameters are set in the properties of the educator, they apply to all browsers. A different viruses and malware often makes changes to these settings, after which sites stop opening.

Go to the control panel. Switch view to " Large icons", find and open "Educator Properties". This is in Windows 7 and XP. If you have Windows 10 or 8, then this item is called "Browser Options". It can be found and launched via search.

Go to the "Connections" tab and click on the "Network Settings" button. Another window will open. Check that the settings match the ones I have in the screenshot below.

Proxy servers and automatic configuration scripts must be disabled. If some parameters were set there, then after disabling them everything should work.

Windows Registry Solution

Press combination Win keys+ R, in the Run window, enter regedit command and click "Ok". The Registry Editor will open. Let's go to the section:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\

In the window on the left there will be different parameters. We are interested in the parameter AppInit_DLLs. The value of this parameter must be empty. If you have something written there, then double click on the AppInit_DLLs parameter, open it, delete everything from the “Value” line, and click Ok.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\

If you don't find required parameter in this section, then it's okay. Just restart your computer.

Clearing the routing table, resetting the TCP/IP protocol

You can try to clear everything network settings. If you have Windows 10, then this can be done through the settings by clicking just one button. I wrote about this in more detail in the article:. Or do everything as shown below.

Important! If you have set up a connection to your provider, or you have set some static IP settings to access the Internet, then after resetting the settings you will most likely need to reconfigure the connection. If you are not sure that you can do this, then it is better not to reset.

First, clear the routing table. Launch Command Prompt as Administrator and run next command (copy it to the command line and press Enter):

Restart your computer and check the result.

If this does not help, then launch the command line again, and run these two commands in turn:

netsh winsock reset

netsh int ip reset

After this, you also need to restart the computer. Then open your browser and try to open some page. If sites still do not open, try other recommendations from this article.

Websites won't open due to hosts file

It makes sense to check the contents of the hosts file. Especially if you have a problem with opening only certain sites. For example: vk.com, ok.ru, etc. If not a single page opens in your browser, then the problem is unlikely to be in the hosts file.

In Explorer, go to C:\Windows\System32\drivers\etc. You can simply copy this path and paste it into Explorer. Next open hosts file via notepad.

It should look something like this (I'm on Windows 10):

If you have any other lines there that you did not write yourself, then you can try to delete them and save the hosts file.

Or just search on the Internet standard file hosts, copy the contents to your file and save. IN Windows 7, 8 and 10 the contents of the file will look the same as in the screenshot above.

Viruses and malware - the cause of the error "Cannot access the site"

If you have already tried different solutions, but in browsers the sites still do not want to open, an error appears that the page is unavailable, then it is possible that your computer is infected with some kind of virus, or all this is the work of some malicious program. Especially if you don't have an antivirus installed on your computer.

It’s not uncommon for malware to change some parameters, network settings, or browser settings. As a result, sites stop opening, but the Internet continues to work.

I recommend downloading one of the utilities that are designed to search and delete malware, and scan your computer. Also install an antivirus (if you don’t have one), and run a scan of your computer. Among antivirus utilities I would recommend: AdwCleaner, HitmanPro, Dr.Web CureIt!, Zemana AntiMalware, Junkware Removal Tool.

These utilities can be easily downloaded on the Internet. They are very easy to use. Most are in Russian.

A few more points:

  • There is information that pages may not load due to Avast antivirus. Everything starts working only after disconnecting, or complete removal antivirus.
  • If, after applying some solution, everything worked, but after a while the problem returned, then most likely this indicates that the computer is infected, and the virus writes back some parameters due to which the problem returns.
  • Check that the time and date on your computer are set correctly.

Write about your results in the comments. Share tips and ask questions. Best wishes!

A couple of days ago, the computers of the organization where I work were infected by some kind of garbage (possibly a virus), as a result of which the computers see the network, but do not access the Internet, because... no IP addresses are assigned. One of the computers is connected to the network via a cable via a router, and the second (laptop) is connected via Wi-Fi. The symptoms are exactly the same. Here I post an article I found on the Internet about how to overcome this problem. Maybe this will save someone a lot of time.

I spent 2 days on this... So, Detailed instructions

recovery of tcp/ip protocol

Restoring the TCP/IP stack in Windows XP

You may have encountered viruses/Trojans, after treatment of which the network stops working normally (“the computer does not connect to the Internet”). As a person who has wasted a lot of time fighting this wonderful phenomenon on several computers, I consider it necessary to write down the recipe.
How the problem may manifest itself: Team ipconfig
gives an error message. Receiving an address via dhcp does not work (command).
ipconfig /renew
"Strange characters" instead of the IP address in the output of the ping command. Kaspersky displays errors like "».
HTTP Traffic Monitor fails to start ActiveSync gives an error like "».
TCP/IP network transport is not installed In Device Manager, with "Show hidden devices " In chapter " Device drivers are not Plug and Play
» The TCP/IP protocol driver is not visible or is shown as disabled and an error message is displayed.

  1. There may, of course, be other symptoms.
    How you can fight: I start by scanning everyone hard drives With rescue disk
    (...and I use Avast! + free utility Dr.Web CureIt! - A.K.)
  2. If some network connections IP addresses are assigned manually, we write them down or take screenshots. On next step These settings will most likely be lost.
  3. We give the command netsh int ip reset, reboot.
  4. We give the command Did it help? Amazing. No? Let's move on. netsh winsock reset , reboot. This may not work on Windows prior to SP2. After this action, integration into the TCP/IP stack of antiviruses, firewalls, and proxy clients may fail. Corrected or
  5. reinstallation the necessary checkboxes in the settings of these programs, or by reinstalling them. Simple Methods ended :) The tcpip.sys file may be damaged or missing. You can restore it with the expand command X:\i386\tcpip.sy_ c:\windows\system32\tcpip.sys, Where
  6. X: - drive letter with the distribution. After recovery, reboot. Perhaps it's something else system files, worn or altered.
  7. You can run a scan with recovery from the distribution if necessary
  8. sfc team /scannow. It didn’t help me, it worked for a long time, but didn’t find any errors. I saw a recommendation to use the software http://www.snapfiles.com/get/winsockxpfix.html - it didn’t help me, but “ten bucks is not extra” - in case it helps someone. The software is small, weighs about a megabyte. You can try reinstalling the TCP/IP protocol. In the connection properties local network On the General tab, click Install -> Protocol -> Add. In the Select window
  9. network protocols Click Install from disk and enter the path C:\windows\inf

, click OK. Select Internet Protocol (TCP/IP) and click OK. We check the IP settings and reboot.

You can try uninstalling and installing again in Device Manager.

network card

. I haven't tried it. Complete reinstallation of TCP/IP aka sunset manually:.
If none of the above restores functionality, there is one more procedure left to help avoid reinstalling Windows. ..
By the way, reinstalling “on top”, while saving settings, programs and documents, may not fix the problem. Tried it, encountered it. So, let's grow a beard, buy a tambourine, put on thick glasses and roll up our sleeves..
Open the file in notepad

c:\windows\inf\nettcpip.inf Finding a section In recording
Characteristics = 0xA0 replace 0xA0 with 0x80
In the Select network protocols window, click Install from disk.
Enter the path C:\windows\inf\nettcpip.inf, click OK.

Select Internet Protocol (TCP/IP) and click OK. Now it is possible to disable TCP/IP in the connection properties.

Select Internet Protocol (TCP/IP), press the Delete button, then OK.

Let's launch regedit, delete registry branches

HKLM\System\CurrentControlSet\Services\Winsock

HKLM\System\CurrentControlSet\Services\Winsock2.

Let's reboot.

In file Complete reinstallation of TCP/IP aka sunset manually: change it back 0x80 to 0xA0, save, close.
Open Network Connections and open the properties of Local Area Network Connections.
Characteristics = 0xA0 replace 0xA0 with 0x80
Select Internet Protocol (TCP/IP) and click OK.
If necessary, restore the IP address settings, reboot.
TCP/IP works.

The penultimate point may not work, producing an “extended error”. Possibly if you don't change the file back nettcpip.inf , this error will not occur. The fact is that system base

security somehow ends up in the wrong state. How to be in this case? To check, first run the command:

esentutl /g c:\windows\security\Database\secedit.sdb

If there are no messages in the output between the lines Checking database integrity and Integrity check successful that something is wrong, then everything is fine with the database. I had a message like This operation may find that this database is corrupt.

Let's try restoring the database (it didn't work for me):

esentutl /r c:\windows\security\Database\secedit.sdb

We repair the base:

esentutl /p c:\windows\security\Database\secedit.sdb After this, launching with the /g key should show that the database is ok and TCP/IP will be installed. These manipulations with the security base can do something like this to group policies

, so if you use them, check that everything is in order.

I hope that everything written here will not be useful to you, and if it does come in handy, it will save a lot of time and nerves.
P.S. To be fair, I note that this scheme did not help me on one of the computers; I had to restore Windows XP (via “R”)

[ website ]

If the modem works on the Internet, but there is no connection to the Internet on the computer, this may be caused by one of the following factors:

1. There is no connection between the computer and the modem.
2. There is no money in the account. There must be access to the Client's Personal Account.
- Personal account for individuals.

- Personal account for legal entities.

4. The ADSL channel on the modem is overloaded.

5. Global problem within the Provider's network or outside it.

Tips for diagnosing and fixing problems.

  1. We check the connection with the modem. To do this in operating systems Windows, MacOS And Linux exists special program, which is called " PING " To launch it, do the following (example for Windows XP and modems with IP address default 192.168.1.1 ):

    Press the button " Start » - « Execute "and write here with Latin letters team cmd and press the button " OK ».

    - in the window that appears command line enter the command: ping 192.168.1.1 Press the key " Enter " If you have a modem with a different address, for example, 10.0.0.2 , then after the ping command you need to enter not 192.168.1.1 , A 10.0.0.2 . If the connection to the modem is OK, you will see " answers"from your modem, as shown in the picture. If there is no connection, then the messages " Timed out request " or " The specified node is not available ».

    If the signal does not reach the modem, then you need to try checking the following:

    a.

    Reboot the modem. Those. you just need to turn off its power for a couple of minutes and turn it on again. We wait for the modem to fully boot and try to work on the Internet again. If there is no change for the better, then proceed to the next step. Start »- « b. » - « Check if Local Area Connection is enabled. To do this, go to “ » - « Settings Control Panel Network connections" Click on the icon right key . If the first option in the drop-down menu is "

    Turn on", then click on power and check the operation of the Internet; c. If Connection is enabled, then try right-clicking on it and select “

    To correct PING.

    " If this option is inactive, then try turning off and on Local Area Connection again. If this doesn’t help, then we’ll check it for your case. d., If the modem is not connected directly to the computer, but through a switch, then it is recommended to connect it directly to the computer and run the command again e. PING.

    If they are working on a computer antivirus programs.

    firewalls PING.

    , then be sure to turn them off and run the command again f. Start »- « b. » - « Check if Local Area Connection is enabled. To do this, go to “ » - « Try connecting the modem and computer through another » - « network cable g. Try it at factory settings, then restart it and do it again h. Try disabling and re-enabling the network card in the system. To do this, go to " System: "Equipment device Manager " After that, in a similar way, turn on the card and try again PING modem If this does not help, then reinstall the drivers for this device or try a different network card.

    i.

  2. Try another modem. If none of the above helps, then call a specialist. If there is a connection with the modem, then try going to " Personal Area Client" (links are provided above at the beginning of this article) and check your balance. You can also check your balance by calling information Center . If the “Personal Account” does not open, then check the correct operation.
  3. operating system

    So, we have a connection with the modem, but the Internet still does not work and the “Personal Account” does not open. Although all the lights on the modem are on, as if the Internet is working.

    a. Follow step 1-c from this article. b. PING Checking the connection with our DNS server using the same program . In the command line window (see paragraph 1 Enter ) enter the command answers ping 213.184.225.37

    Turn on and press the " Enter " Let's see if they come » from the DNS server. If there are answers, then here we enter the following command to check the connection with some site. For example, ping tut.by and press the “ " If there are no responses from ping tut.by or the window says “When checking the connection, the node tut.by could not be detected”

    , then try writing the command: ping 86.57.250.18

    Using it, you check the connection with the tut.by website, but not by its name, but by its IP address. If there are answers and the DNS server addresses are entered correctly, then most likely your DNS client service on your computer is not functioning correctly. Contact a specialist. d. 7. Check your Internet browser settings. - Example for » - « Internet Explorer Launch Internet Explorer. Click the button Service » - « Internet Options " Here we find the tab “