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Although modern devices on iOS they can easily do without a computer; there are scenarios in which you still have to turn to it. It is quite logical that at the intersection of technologies certain rough edges may arise, and it is precisely these issues that we will try to understand in this material.

One of the common problems with iTunes is the inability to detect the connected device. There may be several reasons for this, but often a failure occurs in the trusted connection mechanism, when keys are saved on both gadgets for subsequent authorization. By default, the “Trust this computer” request should appear the next time you connect, but recently the author encountered the exact opposite situation, when after a negative response from the user the request was not repeated. The problem, as expected, can be solved in a few simple steps.

Let's start, as expected, with the “native” environment for iOS and iTunes - the OS X operating system. Of course, due to software and hardware integration, problems arise here less often, but no one is immune from accidents. So, if your iPhone stubbornly refuses to trust your Mac, you can try clearing the contents of the special Lockdown system directory. To do this, disconnect the iOS device from the computer and execute the key combination [ cmd]+[shift]+ [G] (or select Go to Folder from the Go menu in the OS X menu bar) and go to /var/db/lockdown/. In the window that opens, you will see one or more (depending on the number of synchronized devices) certificate files that need to be deleted.

After that, we connect the gadget and answer the question about trusting the computer in the affirmative. The device should now be detected by the system.

For Windows OS, the “perseverance” of which your humble servant encountered, the essence of the procedure remains the same. The only difference here, besides the different location of the “culprit”, is the need to display hidden files and folders. To do this, open the Control Panel from the “Start” menu and go to the “Folder Options” section, where on the “View” tab we select the option of the same name. As for the address, it varies for different Windows versions.

Windows XP: C:\Documents and Settings\All Users\Application Data\Apple\Lockdown

Windows 7, Windows 8, Windows 10: C:\ProgramData\Apple\Lockdown

If the above manipulations do not solve the problem, there are more options for the Microsoft OS. the hard way associated with the mobile device driver and described YouTube user with the nickname STOK SHOK.

It happens that when iPhone connection 5/6s plus via USB to desktop computer, the PC does not see the Apple device at all, the communication signal is faulty, or nothing happens at all. Why do iPhone synchronization problems happen, and who is to blame for this?

The reason for desynchronization may be:

• iPhone, in this case the reason for not connecting is outdated version iTunes, failure of the connector slot, its clogging, or, which is extremely rare, a hardware failure of the gadget.
• Computer, if the iPhone does not want to connect to the PC, it means this version the operating system is not suitable for these purposes, or is missing necessary drivers, or the Apple device support version is out of date. The reason for not connecting may be enabled antiviruses, security monitoring programs, existing viruses, or simply a glitch in the system.
• The connector between the PC and the iPhone, in this case the computer does not see the iPhone at all, or the connection is intermittent.

If there is a problem with synchronization Apple devices and laptop/PC is not resolved by rebooting both gadgets and reconnection, then we try to identify the cause further.

iPhone 5/6s plus cannot connect to PC, what should I do to synchronize?

• Sample various ports USB, perhaps the reason is the failure of the USB slot.
• Temporarily disable antivirus and security systems on your laptop/desktop computer.
• Make sure that the reason for the iPhone not connecting to the PC is not the connector cable. By the way, it is better to use exclusively the original cord from Apple; in Chinese analogues, the transfer speed is slightly lower than in the latest versions of Apple connectors, this is another reason why the iPhone may not work correctly with a PC, and also will not have time to update iTunes via the computer.
• It is worth updating iTunes to the latest version from the official Apple website.
• If this helps, and the computer begins to see the gadget or the iPhone is at least recharged from the computer, then iPhone screen 5/6s plus should display “Trust this computer?”, select trust, after which synchronization should occur.
• If the iPhone still cannot connect to the computer: the cable is original, charging is in progress, and the trust request message is successfully confirmed, then the problem is clearly in the PC: you will have to reinstall the PC Operating System.

Also, it’s worth trying synchronization with other devices from friends or relatives; sometimes it’s easier to go to a neighbor’s house and download photos/videos from your iPhone, download music and movies, than spend half a day searching for an answer to the question: why won’t your iPhone connect to your laptop? And you can always go to our iFix service center, including with both gadgets, we will quickly solve the problem of the iPhone not connecting to the computer.

iPhone won't connect to computer. Reason - PC

Yes, in most cases this is what causes connection problems. To eliminate them, we perform the following steps:

• First of all, reboot both devices. So to speak, for prevention.
• Trying different ones USB ports and check, for example with a flash drive, their functionality. After all, one of them may burn out or simply not work.
• We do not use adapters, splitters, extension cords or other devices for USB ports. We plug the cable directly into the system unit.
• Update iTunes. The ideal option would be complete removal, and subsequent installation of the latest version from the site Apple.
• Disable third-party software (antiviruses, firewalls). Don't forget to turn them on after checking!
• The most radical step is to reinstall the operating system; it will most likely help, but it will take time...

Unable to connect iPhone to computer

If the iPhone cannot connect to another computer, then the problem is clearly in the device... No matter how reliable and stable Apple products are, they can also be the cause of connection problems. Although most often, the owners of these devices are to blame, having brought them to such a state that it becomes surprising how they can still turn on, let alone synchronize. I got distracted for some reason :)

Returning to the topic, let's try the following steps:

• After connecting, unlock your phone, it is quite possible that you will see a pop-up window with the question: “Trust this computer?” Without an affirmative answer, no synchronization will occur, only charging.
• Change cable. Even if there is no visible damage, the wire may be faulty. Or it is quite possible that it is not original - but in this case, it is possible to make the device work with an “unsupported” accessory.
• Reset device content and settings. If you decide to take such a desperate step, remember backup information (if iCloud help or iTunes), otherwise you will lose all your data forever.
• Jailbreak, or more precisely the so-called tweaks installed with its help, can also contribute to synchronization problems.
• Update software. It's always useful!
• Clean the connector on the phone (it may have become oxidized or dirty). Important! Clean very carefully, ideally leave it to a professional. If you decide to do this yourself, look for information on the Internet, otherwise you may make the situation worse.
• The last point we have is the saddest one - the connector for charging and synchronization is broken or out of order. There is only one road - to service center! If possible, contact only official workshops listed on the company’s website.

The computer does not see the iPhone

By the way, there is another win-win option - contact the service Apple support. And torment them with the question: “Why doesn’t my iPhone connect to the computer using USB?” To be honest, I haven’t tried, but I don’t think I’ll hear anything new from them, and the conversation will take a lot of time.

Contact support

As you can see, in most cases you can get by with “ little blood» and troubleshoot problems at home. If, however, you have tried all the points given in the article, but the situation has not changed better side– The iPhone still doesn’t connect to the computer, then describe the situation in the comments – we’ll figure it out together!

iTunes - proprietary program from Apple, which allows you to synchronize your device with a PC, transfer data to it and save information on your computer. If iTunes doesn't see your iPhone, you won't be able to save your contacts book or copy it to your phone new music. We will analyze in detail what causes the problem and how to connect an iPhone to iTunes.

Let's start with the most simple reasons, due to which a communication error often occurs. How to connect iPhone to iTunes:

1. The phone or tablet must be turned on at the time of joining.
2. When connecting a mobile device to a PC, the following appears on the gadget screen: system message“Trust this computer” – click on “Trust”. If you accidentally selected “Do not trust”, disconnect your smartphone from the PC, in the menu click on Settings->General->Reset->Reset geo-settings. The next time you connect, you will again be prompted to trust before syncing your iPhone.
3. Check that the computer's USB port and cable are in good condition. Connect the cable to a different port, first disconnecting other USB accessories. Check the connection using another suitable cable.
4. Restart your PC and mobile device.

If after all iPhone steps still won't connect to iTunes, move on to troubleshooting more serious causes of the problem.

iTunes App Version

If your Apple phone does not sync with a PC running Windows 10 or Mac OS X, check the iTunes version. If you haven't updated it for a long time, it might be outdated and no longer match the version iOS mobile devices.

What to do if iTunes does not see iPhone 5s and higher due to version differences:

1. Launch iTunes. In the “Help” menu, click on “Check for updates.”
2. The application will check the version, if a newer one is found, you will be prompted to download it.

To install the latest version of iTunes on your computer, you will need Windows 7 or higher, and you need 400 MB of free space on your hard drive. Therefore, on a computer with Windows 10 you can easily install new program, but you won’t be able to do this on Windows XP.

After installing iTunes, check the device connection again. If the iPad and iPhone do not connect, or you have already installed the most latest version program, so you were not prompted to update it - check for other reasons for the error.

You can also not update the program, but completely remove it and reinstall it on your computer. In the control panel, click on iTunes and click “Uninstall”. Check that all its components - services are removed Apple Update and Device Support, Bonjour. Manually erase the iPod and Bonjour directories from the Program Files directory. Then go to Apple's website and download the app again.

Device drivers

Connection to iTunes app may not work due to incorrect drivers to a mobile device. To fix the problem, you need to update them. How to connect to iTunes in this case:

1. On your PC desktop, click on the properties of the “My Computer” shortcut and go to “Device Manager”.
2. Find a gadget from Apple in the list of equipment. Right-click on it and click on the “Update driver” sub-item.
3. Go to the search for drivers on your computer. Note that you must select a file from the list of previously installed utilities.
4. Select that you want to load files from disk. Click "Browse".
5. Open the Program Files/Common Files/Apple/Mobile Device Support/Drivers directory, select the file whose name contains “usbaapl”.
6. Click “Next” to start the driver download.

Try to spend iPad sync or iPhone.

Apple service

One of the reasons why iTunes does not see the iPhone is that the service is not working properly. Apple Mobile Device Service. To restart it:

1. Launch “Control Panel”, go to the “Administration” subsection, then “Services”.
2. Click on the name of the utility you are looking for. Stop it and then start it again.

Connect the device to the PC and start connecting again.

Alternative method

If you can't figure out how to sync iPhone with iTunes, try an alternative file manager iTools. The program has a Russian interface, everything is implemented in it basic functions proprietary application, and also added additional features on management installed programs, photo stream, SMS.

In iTools, you can see all contacts and media files, make backup copy iPad, iPhone 6 or other model.

Conclusion

We figured out why iTunes and Apple gadgets Sometimes they don't sync. There are not many reasons, so you can easily fix the problem. If you have checked all the methods, but the error remains, contact the service center to resolve it.

The reasons for this problem are quite trivial; they usually lie in the carelessness of the user who confuses cloud accounts iCloud service. Common cause is a cable that often fails due to rapid wear or does not support data transfer natively. Less commonly, the problem is with the software or the phone itself.

Cable damage

Let's start with the cable. The problem may be that the cable damaged. To accurately determine the condition of the cable, try to plug phone to the computer using another cable, about which its performance is precisely known. If everything works with the other cable, then the problem is definitely there.

Most often this happens due to frequent excesses cable around the edges. But if the kinks are visually invisible, and the cable still only charges the phone, then most likely it never supported file transfer. People often sin like this splitter cables with many types of connectors and just cheap non-original cables.

Therefore, to be sure that the cable is working not only for charging, buy original Lightning cables V official stores Apple Store. Also, in order to avoid rapid wear and tear in the future, you can put special pads on frequent bends or simply wrap them with electrical tape, you can even use springs from automatic handles, it’s a matter of taste.

Outdated version of iTunes

The problem may also lie in the computer itself. To function properly with iPhone must be installed latest version iTunes and an Internet connection. The last one iTunes version can be downloaded from the official Apple website.

It is possible that something is blocking access to the Internet. It can be different antivirus programs and viruses. In the first case, you should add iTunes to the exceptions. This procedure is performed differently for each antivirus, but in all cases you need to have administrator rights. In the second case, it is necessary to begin treatment immediately. But if you don't have time to clean viruses, you can try starting your computer in safe mode and transfer files in it. To do this, during loading, press F8 and select “” or “ Safemode”, then proceed as usual.

If you are using a computer with operating system Mac, then the device itself is unlikely to be infected with viruses, but the router through which access to the network is provided is susceptible to infection. The fastest and effective method cure the router - reset it to factory settings. Example on a TP-Link router

But remember that in this case, Internet access will have to be configured again. Also, do not forget to update the router firmware to the latest one to prevent infection in the future.

The USB connector on your iPhone is damaged or clogged

The USB connector is another vulnerable link in this chain. Before you blame him, you should check cable and computer connector, since of these three the telephone connector is the most expensive thing to repair. It can be done, connecting the cable to another computer (which is known for sure to be working) or to another port USB, as well as changing the cable (it is also advisable to know that it is working).

If nothing works, then first you need to inspect the connector for dirt that may interfere with contact with the cable. If there is no dirt, but the computer still does not see the iPhone, most likely USB connector damaged and in this case you should contact the service center.

We remind you that it is better to use the services official services to avoid loss of warranty and poor quality repairs(which happens many times more often than with other phone brands due to Apple's policy prohibiting do-it-yourself repair and iPhone design features).

Why doesn't the computer see the iPhone as a flash drive?

If the computer does not see the iPhone as a flash drive, the problem is most likely in the cable. The point is that they are cheap charging cables most often they do not support functions other than charging the phone. Try it to plug iPhone using original cable Lightning.

If the problem persists, connect the cable to another USB connector on your computer. To make sure we recommend also connect your phone to another computer. If none of the above helps, it looks like you'll have to contact service. We remind you that if you use unofficial services, you lose the warranty and there is a chance that the repair will be of poor quality.

Other causes and their elimination

If all of the above is working as it should, but something is still not working, here are a few other reasons for this problem. Using media librariesiCloud try viewing the photos through a computer application, they may already be there. If not, then check your account, which you entered and re-login if necessary, if it is still not visible, connect through the iCloud website. If you have created several media libraries, run the program “ Photo”, with the key pressed Option. In the menu that opens, select the desired media library.

If the device is not recognized when you connect your iPhone to a computer or laptop, then the problem is most likely caused by incorrect setting software. Most often, it is enough to update the drivers and return the main configurations to the default settings.

An iPhone (or other Apple device) synchronization problem may be caused by a malfunction of the computer or the device itself. Therefore, to eliminate the error, it is important to correctly determine the cause of its occurrence. Why iTunes doesn't see iPhone:

1. It is necessary to update drivers and other official software.
2. There has been a breakdown Apple services Mobile Device.
3. The computer does not have permission or the iPhone is locked.
4. Need to update iOS version on a smartphone.
5. An “old” or incompatible version of iTunes is installed on the computer.

Depending on this, the ways to solve the problem will differ. Let's look at them in order from the most popular.

Component malfunction

If the device is not recognized, then it would be a good idea to check the functionality of the computer hardware. In some iPhone cases is not visible in iTunes for the following reasons:

1. The USB port on your iPhone is broken or clogged. Then the device will not charge and be recognized by other PCs and Macs.
2. The USB port is faulty. Connect your iPhone to a nearby port or check its functionality using another device.
3. Non-original is used USB cable. To synchronize data, choose only Apple branded cords.

If the reason is indeed faulty ports or cables, then problems with synchronization may also arise when connecting other mobile devices or flash drives to the PC.

Problems on iPhone

Sometimes the mobile device does not appear in iTunes due to system errors on the iPhone itself. Then to eliminate them, it is recommended to perform the following steps:

1. Through the Settings menu, check for updates for iOS.
2. If, when you connect your iPhone, the message “Trust this device” appears on the screen, then unlock your smartphone and confirm the action.
3. If, after connecting, error 0xe8000015 appears in iTunes, then you need to reflash your iPhone.
4. Launch recovery mode through iTunes using another computer (if there are system errors, the program itself will prompt you to start the recovery procedure).

If no errors appear when connecting other Apple devices to a PC or Mac, then most likely the problem is with the iPhone. Then to fix the problem you need to update the software on your smartphone.

iTunes Update

If the iPhone is recognized by the computer (appears in the list of available ones), but is not displayed in iTunes or displays an error (with code 0xE), then try updating the program. For this:

1. Disable iPhone and others mobile devices from the computer.
2. For PC with operating system Windows system 10, 8 or 7, launch iTunes and from the Help menu select Check for Updates.
3. For a Mac running OS X, run App Store. Click on the "Update" button to check for new versions for applications and OS.
4. If a more recent version of iTunes is available for your computer, then confirm its download.

If the updates are not downloaded or another error appears during the process, then reinstall iTunes. To do this, completely uninstall the software from your computer and download the distribution kit from the official Apple website.

Reinstalling the driver on Windows

For normal iPhone sync required with a computer Apple driver Mobile Device USB Driver. If it was damaged or accidentally deleted, the smartphone will not sync with iTunes.

1. Disconnect and reconnect your iPhone to your computer via USB.
2. If a window automatically appears on your PC iTunes programs, then close it and complete everything related processes via task manager.
3. Open system disk(the one on which Windows is installed) and go to "ProgramFiles". Here, find "Common Files" - "Apple" - "Mobile Device Support".
4. Open the “Drivers” folder and in the file “usbaapl.inf” or “usbaapl64.inf” (for 64x bit systems) call context menu. In the list that appears, click “Install”.
5. Wait until the operation is completed and disconnect the iPhone.

After this, be sure to restart your PC and try syncing your device to see if it shows up in iTunes.

Reinstalling the driver on Mac

For normal operation iPhone with iTunes and other software must use drivers only from the official manufacturer. To check for them on Mac, do the following:

1. Launch the Apple menu. To do this, press and hold the Option button.
2. In the window that appears, select “System Information” or “System Report” (names may vary depending on the version of OS X).
3. Go to the “Hardware” - “USB” block. On the right side of the window, find and click on required iPhone(if you use multiple Apple devices).
4. The information available to it will be displayed at the bottom of the window. Find and remove third-party software.

After that, restart your computer and check if the device is visible in iTunes. If this does not resolve the error, then the problem is most likely caused by the device.

Restarting the service

If a “fresh” version of the Apple mobile driver is installed on your computer, but iTunes still does not recognize the smartphone, then most likely the service has failed. What to do to get the software working again:

1. Disconnect everything from your computer mobile devices and turn off iTunes.
2. From the Start menu, launch Control Panel and select Administrative Tools from the list of available components.
3. Open the Services folder and find "Apple Mobile Device" here. To make your search easier, sort by name.
4. Double-click on the found item and on the “General” tab select “Stop.” Wait until the status changes to Stopped.
5. After that, start the services again so that the status changes to “Running”.
6. Additionally, make sure that next to the “Startup type” item is “Automatic”.
7. Click "Ok" and close "Services".

After updating the Apple Mobile Device status, restart your computer and try connecting your iPhone. The device will appear in iTunes.

Driver update

If after these steps the smartphone is still not recognized or iTunes has stopped seeing the iPhone again, then you can check the functionality of the driver through the device manager on Windows.

1. Open Device Manager. To do this, enter the name of the service in the Start menu or use the command "devmgmt.msc" in system utility"Run."
2. In the list that opens, go to the section " USB controllers" A list of available drivers will open.
3. Find "Apple Mobile Device USB Driver" here. If there is an icon next to it in the form of an arrow, exclamation mark or question mark, then update the driver yourself, in normal mode. To do this, right-click on its name and select “Update configuration” from the drop-down list.

If Windows writes that the computer already has the latest Apple version Mobile Device USB Driver or " Unknown device", then try connecting the iPhone through a different cord or into an adjacent USB port. Check if the problem persists with another PC or Mac.

Complete reinstallation on Mac OS X

Sometimes to fix an error on Mac devices It is best to comprehensively reinstall iTunes and drivers. Procedure:

1. Disconnect your iPhone from your Mac and close other apps. From the Dock launcher, move iTunes icon Add to cart.
2. Open the Libraries menu and find the associated iTunes folder here. Move it to the trash.
3. Go to “System” - “Libraries” - “Extension”. Here, find and delete the AppleMobileDevice.kext file.
4. Go to "Libraries" - "Receipts". Here, find and remove the AppleMobileDeviceSupport.pkg package.
5. Empty the Trash and restart your computer.
6. Check to see if the files have been recovered and repeat the procedure if necessary.

After that, download latest version iTunes from the official Apple website or through the store Apps Store. Install the software and connect the device. The iPhone will appear in the list of available ones.

Most often, for the iPhone to start appearing in the list of iTunes devices, it is enough to restart the computer or reconnect the smartphone. Sometimes a synchronization error occurs due to a mismatch between the software versions of the device and the PC or Mac. Then to fix it you need to update the drivers.