The computer does not see the iPod what to do. iTunes (computer) does not see iPhone. Solving the problem on Windows and Mac. Restart Apple Mobile Device Service to activate Apple Mobile Device USB Driver

No matter what OS you have on your computer, it may not sync with your iPad. We are not talking about a simple software glitch, but about larger-scale problems - the PC cannot identify the device at all.

The reasons why the computer does not see the iPad can be software or mechanical. More often than not, they are easy to solve, and the user can fix the problem on his own. Initially, you should reboot both devices; perhaps the problem will go away on its own. If the tablet is connected to the computer via hubs, adapters and extension cables, you must connect it directly to the USB on the PC case. Serious damage should only be repaired by a service center.

Mechanical reasons

The USB cable is damaged (if the tablet is connected wired connection). Long term use cable leads to it mechanical damage. Most often, the synchronization device breaks at the base, sometimes the wire is broken inside.

Solution methods: buy new cable; repair damaged cable. Using insulating tape, you should try to restore the integrity of the contacts and firmly fix the damaged area.

Prolonged use of the cable leads to mechanical damage.

The USB connector is clogged (both on the tablet and on the connection cable itself).

Solution method: carefully inspect the connector, remove any detected foreign objects, oxidation and corrosion products, clean the device holes with a brush.

Attention: manipulations must be carried out with extreme caution so as not to damage the contacts.

The device has been exposed to moisture or dropped.

Solution method: contact the service center.

Problems with the iPad power cable. If the phone charges but is not detected by the computer, the problem is in the power chip.

Solution method: contact specialists.

If your iPad uses Wi-Fi to connect to your PC, it may be damaged cable modem or the external router is malfunctioning.

Solution method: part replacement, adjustment wireless network, reset signal distributor parameters.

There is a problem with the port to which the tablet is connected.

Solution method: connect the device to other ports.

Software factors for unsuccessful connection of iPad to computer

Outdated version iTunes. The application may not support previously installed iOS updates, do not give access to the tablet.

Solution: Update the synchronization application. Windows OS users should completely uninstall the iTunes program, visit the Apple website -> “iTunes” section -> “Download Now” tab -> run the downloaded file or update the application to current version: launch iTunes -> in the menu, the “Help” section -> the “Updates” item.

An outdated version of iTunes may not allow access to the tablet

Windows 7 64-bit users must download the corresponding 64-bit version of iTunes. From the operating room Mac system everything is much simpler - reinstallation iTunes applications not required.

Software conflict different manufacturers. Antivirus programs, security applications may prevent your computer from detecting your iPad.

Solution method: temporarily disable the antivirus.

iPad is a technically complex device in which everything is thought out to the smallest detail, a close connection is established between hardware components and software shells. Small problems may indicate larger damage, so signs incorrect operation devices should signal the need to immediately contact specialists.

Today the world is unthinkable without modern gadgets. Now you can call anywhere on the planet, listen to music and download a cool toy. The miniaturization of devices has reached such a level that you can carry all your electronics with you. In addition, devices often combine several devices for their intended purpose. A computer, telephone and player are connected in one case. But there is still specialization, and therefore, in order to upload music to iTunes, it must be connected to an iPad or some other device (computer). Sometimes it turns out that they do not connect, for example, iTunes does not see the iPad.

First, let's try to figure out what we're dealing with. iTunes is free program, which allows you to organize books, movies and music (and more). For the convenience of users and profit by Apple an online store was created iTunes Store. This program and service prevents users from engaging in piracy in any form. iPad - flat mobile computer Apple Corporation, made in the form of a tablet. The English word Pad translates as panel, keyboard, notepad.

Now let's find out why iTunes doesn't see the iPad and try to eliminate the reason.

Unupdated software

Checking the USB cable

The USB cable may cause iTunes to not recognize the iPad. First, make an external inspection of the cable and sockets for connecting it on your devices. The cable and connectors must be free of dirt and have no visible damage. If possible, replace the test lead with a known good one. Non-original cables They can charge but not transmit data.

Uninstalled component and missing USB driver

Together with iTunes, a component called Apple Mobile Device Support. It is required for operating gadgets to operate iOS system. If this component is not there, then iTunes again.

You may also need to reinstall Apple driver Mobile Device USB Driver. You can check this version in Windows Manager.

Malfunction of the power cable and hardware

In this case, if the iPad does not sync with iTunes, you need to take the device to the workshop. This happens due to careless handling of electronics, in particular due to water ingress.

From repair practice it follows that Loss of power, in addition to a faulty loop, can be caused by damage to the microcircuit, which controls the voltage supply. This is also identified and corrected in the workshop. After testing, the wizard will tell you the reason why iTunes. You may have to replace the microcircuit. As a result of careless handling, other malfunctions are possible, such as damage to tracks, element base and other things due to shocks, falls, improper operating conditions.

The video shows how it usually happens iPad sync from iTunes:

Thus, the malfunction can be eliminated by replacing the damaged cable or, in more serious cases, by repairing the device in a workshop.

Solving problems with Apple Mobile Device USB Driver

Find Apple Mobile Device USB Driver

If iTunes cannot recognize your iPhone/iPad/iPod after you connect it to your computer, then you need to make sure that you have the latest version installed on your system. latest version this program and your device is turned on. Then you need to find the Apple Mobile Device USB Driver on your computer. How to do it? We will now look at this for all versions of Windows operating systems.

Windows 10

Click on Search bar in the lower left corner of your screen, and then type “Device Manager” and press Enter. Open the drop-down item " USB controllers", in which the Apple Mobile Device USB Driver will be located.

Windows 8

Right-click Start and select Device Manager. As in the previous paragraph, open the “USB Controllers” list and find the required driver there.

Windows 7

Go to “Start→Control Panel→System and Security→Device Manager.” As in two previous paragraphs, you will find the driver from Apple in the “USB Controllers” list.

Attention: You will only be able to detect the Apple Mobile Device USB Driver if an Apple device is connected to your computer.

Update Apple Mobile Device USB Driver

Considering that you should already be in Device Manager, do the following:

Restart Apple Mobile Device Service to activate Apple Mobile Device USB Driver

After updating the Apple Mobile Device USB Driver, try connecting your iPhone/iPad/iPod to your computer and see if iTunes can detect it. If the situation remains unresolved and you were still unable to connect Apple technology to the system, then let's try to restart Apple Mobile Device Service. Restarting this service may fix the driver not working issue.

Click Windows+R.
Enter services.msc and press Enter.
Click on Apple Mobile Device Service twice.
Click on the startup type drop-down menu and select Automatic.
Then click on the “Stop” button and then click on the “Run” button.
Close the window and restart your computer.

Try connecting your Apple device to your computer again and see if iTunes can detect your iPhone/iPad/iPod.

The note: Before you go into Services, make sure you close iTunes and disconnect your Apple device from your computer. Also be sure to update your iTunes to the latest version.

Found a typo? Select the text and press Ctrl + Enter

Sometimes you need to connect your iPod to your computer to download audio and video files or to transfer applications that you have already purchased from App Store. But there are situations in which iTunes does not see the iPod. They cause inconvenience to the user, and therefore you need to know how to fix this problem.

Possible causes and solutions

The reasons why the computer does not see the iPod may vary. The reasons why a gadget is not recognized are often a software malfunction or a malfunction of the gadget. In case of some breakdowns, you can fix them yourself, but if this is not within the user’s competence, then you need to contact a service center.

USB cable is damaged

If the computer does not see the iPod, but is charging via USB, then the reason is that the USB cable or USB port on the computer you are using is damaged. Therefore, you first need to inspect them for the absence of visible damage and dirt. If possible, during testing you can replace the wire with a known good one. A non-original cable can charge the gadget, but cannot transmit data.

After this test you need to check whether the Mobile Device USB Driver is displayed in the “Device Manager” or not. Everything is fine if Device USB Driver is displayed, but if not, then you should find the appropriate driver.

USB driver not installed

Together with iTunes, the Apple Mobile Device Support component is automatically installed, which is necessary for the functioning of the iOS device. If this part is missing, then you need to reinstall iTunes. If necessary, find the driver and reinstall it.

iTunes version is outdated

After checking the drivers, open iTunes. Next you need to look at what version is installed: if the latest version of iTunes, then everything is fine. If not, then most likely iTunes program does not recognize the iPod for this reason. To fix the problem, first uninstall iTunes and then install the latest version.

Not updated software

Often the gadget may remain “invisible” to unupdated iTunes software, since Apple does not allow it to work updated version iOS old version iTunes. Therefore, you just need to update the application and software on the computer you are using, and then restart both devices.

iTunes does not recognize iPod in Microsoft Windows

If iTunes doesn't see the iPod in operating system Microsoft Windows, then you should do the following:

If these actions solved the problem, then select automatic start Apple Mobile Device, so as not to encounter this kind of trouble in the future. If drivers are causing this problem, in Device Manager, click right click mouse on option « Apple entry iPod" and select a team "Update driver" in context menu.

iTunes doesn't see iPod on Mac OS

Disconnect the gadget from computer device, closing it in iTunes in advance.
Launch a basic file manager Finder and move the following components to the Trash: iTunes folder, iTunes program shortcut from the launcher, AppleMobileDevice.kext file, AppleMobileDeviceSupport.pkg file .
Restart your PC.
Empty the Recycle Bin and restart your PC again.
Update iTunes for Mac to the latest version.
Connect your iPod.

Contact Apple Support

If the cause of the problem is not included in the listed list or the methods do not resolve the problem, then you need to contact Apple support.