What to do if the app store does not load. Double tap or why Face ID doesn't work with Apple Pay and App Store

Recently, many users may have noticed problems with the App Store and some other Apple services. Until now, it was unclear what they could be connected with, but yesterday the situation was clarified by the company itself (which is rare, because Apple usually rarely comments on anything). As reported by the Reuters news agency, the first mass attack was carried out on the application store.

It all started in China

The Chinese have a rather complicated relationship with large technology corporations (especially American ones), so they often use third-party solutions. In this case, the problem turned out to be: the speed of downloading the program from Apple servers for Chinese developers leaves much to be desired, so they decided to download it from other sources.

What follows is even more interesting. Developers downloaded Xcode from file hosting services, but it was infected with a virus, with the help of which applications could collect data about users. In other words, any program created using the “unofficial” Xcode sent hackers all the necessary information about the owner of the iPhone or iPad.

The capabilities of the virus are not limited to this - in fact, it can scan the clipboard, independently open links on the device, and so on.

Apple makes a mistake

How did moderators miss malicious applications? Apparently, they simply did not notice the hidden code in the programs, as a result of which... yes, all the applications ended up in the App Store.

However, Apple quickly identified the problems and removed all apps from its store that were created using fake Xcode. True, the number of victims of the virus remains unknown.

But is this the reason?

Experts believe that the App Store infection is responsible for the disruptions in the application store that were observed during the second half of last week. But the main stream of complaints came not from the USA or Europe, but from Russia, where users could not simply update the application or .

For some reason, the topic of transferring the data of Russian Apple users to data centers located in the Russian Federation very quickly died down. But this process is not as simple as it seems at first glance, and it is almost impossible to carry it out without disruptions to the system (needless to say, Apple is closing its store just to add new devices).

Since Apple is obligated in the near future, the company’s specialists may well already be working on transferring information to Russia. And this may be the true reason for the failures in the App Store in our country. Apple, unfortunately, does not talk about this matter. Although it would be necessary.

Most users of modern Iphohe models are absolutely convinced of the exclusivity of their devices. There is an opinion that Apple gadgets are the most modern, progressive, devices with enormous functionality, the operation of which is not characterized by failures and many standard malfunctions of most similar phones. However, in fact, mobile phones of the most famous brand are as unreliable as most of their analogues, differing favorably from them only due to a set of unique functions, stylish design and extraordinary functionality. By the way, the last advantage is not always the case. Everyone knows about the controversial reputation of the iTunes service and the problems that arise when working with this application, forcing owners to take the phone to. Similar difficulties are also characteristic of the AppStore, which many users of the fashionable device constantly complain about. In this regard, we will look at ways to eliminate the most common problem with this application, providing as much information as possible on this topic.

So, the first thing you should start with if you can’t log into the AppStore is to go to your phone’s settings and check the appropriate box on the tab dedicated to the service. This will help users who updated the device system get into the store. It happens that the user cannot download updates, and the system simply freezes, which is why the device owner either disables the service or gives up trying to start the download process. In this case, you should just wait a few minutes while booting - a complete system recovery is quite possible.

Another way to fix an annoying problem on the iPhone is to flash the phone's firmware, first saving the current version on the computer. Also, you should not ignore the method that involves logging out of your account and then rebooting it. By the way, many owners of Apple devices note that over time the problem resolves itself, that is, it simply disappears. The only reasonable explanation for this could be the fact that the application malfunction is in no way related to the phone, but may well be caused by reasons beyond its control.

In the end, if all your manipulations are unsuccessful, you will still have to take it to a service center, at least to make sure that the problem is not in the device itself.

Every user of Apple mobile devices may encounter problems with the App Store. Sometimes connection failures occur or the App Store simply does not open. Problems with the application may appear regardless of the generation or type of device and firmware version. But every error has its own cause and, accordingly, a way to eliminate it.

Why the App Store doesn't work: causes of problems and their solutions

Problems with access and functionality in the App Store can arise for several reasons, but each of them has its own solutions that will correct the situation.

Connection failure

There are several ways to resolve the error, one of which will help the user

This problem often appears when downloading a new or updating an installed application. Before looking for the cause of the failure and the solution to this problem, you need to make sure that the firmware version you are using is not a beta version. It is known that beta versions are often unfinished and therefore can cause various problems with the functionality of the device as a whole. If you use the trial version, you will have to wait until all possible bugs are fixed by the developers and it becomes possible to update the device to a new, improved version. If the full version of the firmware is installed on board the device, but a connection failure prevents you from installing or updating applications, you need to find the cause and a way to eliminate it.

The date and time are set incorrectly

Solution: Set the correct data, or activate the automatic date and time setting function. To set the date and time manually, you need to go to “Settings” > “General” > “Date and Time” and specify the day, month, year and current time (or select the time zone). To automatically configure the data, simply activate the "Automatic" function.

To automatically configure data, you need to activate the “Automatic” function

Hidden information about the gadget's serial number

In the “About device” tab, in the list where IMEI, firmware version and other data should contain the serial number of the device. If it is hidden or any other information is indicated where it is displayed, the App Store server will not be able to authenticate the smartphone or tablet. This situation can only happen after updating iOS.

Solution: Perform a full factory reset. To reset, go to Settings > General > Reset > Reset all settings. It is worth noting that a reset involves deleting absolutely all data on the device, after which the user will be able to set up the gadget from scratch, like new. To avoid losing important data after a reset, you need to create an iCloud backup before performing the reset. To create an iCloud backup, you need to go to Settings > iCloud > Backup > Create a Backup.

Once the factory reset is complete, you can set up your gadget as new and restore data from iCloud backup.

Incorrect network settings

If you are using a Wi-Fi connection, there may be problems with the signal or Internet settings. The network administrator may have changed the settings, or Wi-Fi access may be restricted.

Solution: First you need to check whether the Internet is working; to do this, you can try to open the browser, and then load any Internet page. If nothing happens, you need to check the router, it may require a reboot, or may not work at all. You can also try disconnecting from Wi-Fi and using mobile Internet. If the problem remains, the reason is in the device itself.

If Wi-Fi does not load the Internet page, you can try using mobile Internet

Backup solution

There is one very simple method that very often solves the problem of connection failure to the App Store. Any iPhone or iPad user can easily use it. Thanks to it, you don’t have to change anything in the settings and it consists of only three steps:

Jailbreak may also be the cause of such problems. The only way to get rid of jailbreak is to restore your iPhone or iPad via iTunes. For this:

Connect your device to your computer using a USB cable.
Open iTunes, select your device.
Click on the "Restore" button.

Search for applications in the App Store does not work

Recently, problems with finding applications have increasingly arisen due to Apple's technical work.

When trying to search for applications in the App Store, the programs simply do not appear in the results. This applies to absolutely all programs from social programs (Skype, Instagram, Facebook, VKontakte, Telegram and others) to services for booking tickets and hotels (Aviasales and OneTwoTrip).

But there is one feature - when you open the “Popular” section, programs appear in the search results and you can download them to your device without any problems. You can also download applications using direct links, and update purchased ones from the “Purchases” section.

The cause of its occurrence is still unknown, but it can definitely be called global, because it appears en masse, and not in isolated cases.

Solution: You just need to wait until the problem disappears on its own, since the cause of its occurrence has nothing to do with users and their devices. Usually the wait takes from 1 hour to 2 days.

Applications won't load or update

Stop downloading

If the downloaded application remains in the “Waiting to download” mode for a long time, it is worth stopping the download process.

If the application is waiting for downloading, but it does not happen, pause the download and start downloading again

Solution: Click on the shortcut of the app that is waiting to download, pausing the download. Click on the app again, resuming the download process.

Airplane mode

If you are unable to download the application, you can try to resume the download process using Airplane mode.

Solution: Swipe up from the bottom of the unlocked device screen and tap on the airplane icon to activate the mode. Wait a minute and click on the same icon again.

To solve the problem, turn on and after a few seconds turn off Airplane mode

Switching to DFU mode

If nothing helps restore the ability to download or update applications from the App Store, then it’s time to try DFU mode.

Solution: To use DFU mode you need:

Connect the gadget to your computer and launch iTunes.
Press and hold the Power and Home buttons at the same time for 10 seconds (the device will restart during this time), until the Apple logo appears on the screen.
As soon as the apple appears, you need to release the Power button and continue to hold the Home button until the iTunes icon appears.

DFU mode will help restore the device

iTunes will report that the smartphone/tablet is in DFU (recovery) mode. After this, you can hold down the Power and Home buttons at the same time for about 10 seconds until it reboots.

The secret way to restore the App Store

What could be worse than problems that prevent you from downloading applications? There are many reasons for the App Store to malfunction and there are ways to solve them. But there is also a universal way to fix the problem and restore the correct operation of the Apple online store.

The secret method is little known among users of Apple products, but is still used quite often. As you know, the App Store is an online application store, and at the bottom there are several tabs: Featured, Top Charts, Browse, Search and Updates. But what’s missing is a button like “Update,” which would allow you to update the App Store itself. But the absence of such a button does not mean that you cannot update the App Store.

In order to update the App Store online store and its content, the user needs to make 10 consecutive clicks on any of the buttons located in the bottom panel (view, search, etc.). Thanks to these actions, the tab selected by the user will be forced to reload, and all the information in it will be downloaded again.

To update the information that is displayed in one of the tabs, simply click 10 times on the desired item

Using this method will help users avoid problems with loading descriptions on application pages, installing and updating various applications in the App Store. The method is relevant on absolutely all iOS devices, regardless of the type, generation of gadget and firmware version.

Video: force restart of the App Store

Is it possible to avoid connection failure and other errors in the App Store?

It is almost impossible to prevent errors and problems with the App Store online application store, because they arise suddenly. The only thing that can be advised to users is to regularly create iCloud backups so that if any error occurs, be prepared to reset the settings, since a reset solves most problems related to the functionality of Apple devices.

By using one of the methods to solve App Store functionality problems, each user will be able to restore the ability to download applications to their Apple gadget.

Usually the AppStore application does not cause problems. With a working and high-speed connection to a cellular network or Wi-Fi, the App Store works like a clock. Still, unexpected login errors and malfunctions are alarming.

The failure to connect to the App Store is as follows:

it is impossible to log into the App Store due to an Apple ID account error;

Logging into the App Store is possible, but the selection of applications (the App Store service is usually downloaded from this tab) is not displayed - connection error.

Failure to connect to the App Store on iPhone

There is always a solution! It is important to find the right approach.

AppleID login error

Check if your AppleID works and is not blocked by Apple. Try logging into iCloud from your computer at icloud.com. If the login is successful, check the parameters: whether the password for this ID has been changed. Check iTunes authorization on a computer with the same AppleID.

Apple device in airplane mode

Disable airplane mode - it prevents the gadget from using any radio communication except the GPS receiver.

Don't turn on airplane mode unless necessary

App Store access to cellular network

While the App Store is a standard iOS app, it can also be disabled from cellular data. Check if the App Store app has cellular data enabled in your mobile network settings.

If you turn off this access, there will be no traffic

Working VPN connection

Despite the fact that a VPN “hides” your traffic from censoring services on the Internet, this protocol can “slow down” your tasks due to traffic rerouting and constant “shock” loading of VPN servers, especially if the VPN account is free. Disable VPN profiles - a VPN often increases the error rate when working with the App Store by up to 10 times or more, and the speed of the App Store noticeably drops.

VPNs often hinder rather than help.

When you download a “heavy” iOS application with a size of under 200 MB from the App Store, the download may fail several times; without a VPN, such an application would load faster and without failures.

No internet access

no subscription to the service (packet communication service in 3G/4G networks is disabled);

the balance on the SIM card number is negative;

The unlimited Internet option or high-speed traffic package is not connected.

Top up your balance and check the availability of the Internet option. Find out if the subscription fee on your tariff is overdue.

All high-speed traffic of the Internet package was burned out

Perhaps you have exhausted the high-speed traffic on the “package” of your tariff. At speeds of 32 and 64 kbps, logging into the App Store can take a long time.

Please wait. Estimated time remaining: 10 minutes

Insert another SIM that still has traffic, “extend the speed” on the tariff, or change the tariff, or use open Wi-Fi networks.

One of the criteria for the App Store may be the loading of the search bar on the search tab for new iOS applications, or at least the number of already installed iOS applications that require updating. If it has loaded, that’s it, you can enter a search query and start using the App Store.

The iPhone device does not “see” or does not receive the cellular network

no 3G/4G coverage or very weak signal, the distance to the nearest tower is too great;

it is impossible to register on the network (roaming, lowering the service deactivation threshold);

tariff feature (for example, there is no access to 3G or 4G selectively);

The SIM card was offline for a long time and was disabled for lack of use.

Check the coverage area of both networks of your mobile operator, availability of services, account balance (if roaming), find out if there are any points hidden in the notes of your tariff.

It is desirable to have a network generation of at least 3G

If you have not used the services on a number for a long time, find out if your SIM card is expired (unlinking this SIM chip from the number and tariff). Insert another, working SIM card with favorable mobile Internet and check the App Store service with it.

SIM Lock on iPhone or iPad. Network unavailable

If you are “lucky” with SIM Lock (lock for all telecom operators - except the one owned by the cellular company that sold you the iPhone or iPad). There were cases when, for example, MegaFon, as a distributor of Apple gadgets, blocked these devices so that people could not use MTS, Beeline and other networks. Also, for example, devices “locked” under the American operators AT&T or Verizon ended up in Russia.

Contact the SC. Either Apple representatives or specialists from the operator’s head office or express service center where you purchased the iPhone or iPad will help you “unlock” the gadget.

Cellular data on the gadget is turned off

Cellular data - access to 3G/4G packet networks on mobile networks. They must be active. If you don't have Wi-Fi internet at hand, the App Store won't work.

If there is no Wi-Fi, they must be active

App Store service error

Despite the enormous power of Apple's servers, which serve millions of iPhone and iPad owners around the world, the App Store (iTunes Store) server can fail on its own. Perhaps the AppStore developers are testing new, newly developed functionality, scheduled maintenance of the App Store servers, etc. In any case, it is not your fault. Please try logging into the App Store later.

Unable to load page

No connection to the Internet via Wi-Fi

no settings from routers or Wi-Fi hotspots you know;

the Internet does not work on your home or mobile Wi-Fi router (the same problems as on the SIM card when working directly from a cellular connection);

Wi-Fi is not turned on on iPhone or iPad.

Check if Wi-Fi is turned on on the gadget itself.

Remember what networks you connected to. Due to the lack of nearby Wi-Fi access points for which you know the passwords, or open (public) iPhone or iPad hotspots, there is nowhere to get Internet traffic to enter the App Store.

Used when data on SIM is not available

Check the availability of home (with your provider) or cellular (on SIM card) Internet on your Wi-Fi routers.

If you connect to a hotspot, Internet restrictions may have been introduced by the owner of this hotspot. Look for another open Wi-Fi network.

It must have internet

Software failure of the iOS firmware on the device

Like any operating system, iOS, despite its reliability and high performance, can easily malfunction. Causes:

beta version of iOS (if you are a beta tester of Apple products);

low-quality “jailbreak” (hacking) of iOS, from which the iPhone or iPad firmware became “stupid”;

the failure occurred after a fall or hit to the gadget;

The software version of the modem on the “custom” version of iOS turned out to be incompatible with the device.

"Downgrade" to the latest stable, complete version of iOS - this is possible as long as Apple signs it.

Uninstall the iOS jailbreak if problems started after it. Restore your iPhone or iPad via iTunes or iTools by flashing it again.

It is rare, but it happens when the software - partially or completely - becomes “stupid” after the device is dropped or hit. iOS on Apple iDevices is no exception. Restart your iPhone or iPad.

The modem version (for example, 6.0.0.0 - the latest for iPhone 4s on iOS 9.3.5) caused a conflict with the “custom” build of iOS. A very rare case.

They must be compatible

Reflash your gadget “from scratch” - it should have the “fresh” official release of iOS, and not just something randomly assembled anywhere and anyhow. Apple technology is a closed “boxed” product that reacts painfully to “Kulibinism”.

The radio modules on the gadget are damaged

This can happen from careless handling of the iPhone or iPad: the device fell, hit, got wet, etc. Contact an iStore or similar service center, where they will diagnose the 3G/4G module, Wi-Fi module, built-in modem and other nodes responsible specifically for “telecom” (data transfer) on your iPhone or iPad. Replacing and restoring electronic soldering is an expensive high-tech job, including the cost of the components themselves; It’s more profitable to invest in a new gadget.

It's not just the screen that can break

We wish you not to be left without the App Store - it is a reliable supplier of iOS applications that are comprehensively tested.

Articles and Lifehacks

Unfortunately, problems with store operations are not uncommon. In particular, many owners of Apple smartphones and tablets complain that App Store won't open. What ways to solve this problem are there? Here are some valuable recommendations.

Why the App Store doesn't open and what to do

It is quite possible that there are problems in the operation of the Apple store itself - for example, if the user sees an error when launching the corresponding application, but this does not always happen. Unfortunately, official confirmation that the situation is temporary cannot always be found on the company’s website. However, it is worth trying to re-enter the store later.

Often the problem may be related to the device. First, you should try the simplest thing: log out of your account, restart your smartphone or tablet for a while and log in to your account again. To do this, open the device settings, go to the menu responsible for the iTunes Store and App Store, click on “Apple ID”, and then click “Exit”. After the reboot, enter the password and try to log in again. Often these simplest manipulations are enough to get the store up and running again.

If they don't help, you should try resetting your network settings. An even more radical way is to reset the settings of the device itself - however, it is worth taking care of the backup in order to later restore all the important information contained on the gadget. It also happens that updating the firmware helps.

If the App Store does not open, the device owner can always turn to specialists for help - for example, technical support or the nearest service center.