The laptop does not recognize the iPhone 5s. iPhone does not connect to computer via USB: causes of the problem and methods to solve it. Restart Apple Mobile Device Service

A multifunctional gadget from Apple, the iPhone is now one of the most popular mobile phones in the world, maintaining its position due to high performance and unique stylish design which is familiar to everyone to modern man. But sometimes problems arise - the computer may not see the iPhone.

Actually, it is for this reason that some owners have problems connecting an iPhone and a PC to transfer data between devices, which in itself is somewhat more complicated than when working with a card; micro sd when connected is defined as regular storage. However, sometimes it is simply necessary to connect your phone to a computer, so you should not refuse this opportunity, citing a bad experience.

Connecting Apple equipment actually differs from the usual with just a few simple nuances, which can be seen from a step-by-step review of the process:

1. Download and install free program for synchronization iTunes latest versions, which can be found on the Apple website. The program will offer several settings options, from which you can select the most relevant ones or set everything to default.
2. If everything is done correctly, the program will install everything itself necessary drivers for your device. By the way, it will also help you organize your music, photos and videos by convenient catalogs For quick access and search.
3. Launch the program and connect the turned on device to the USB port using the cable included in the package. For normal operation You will also need an account in the AppStore: it’s easy to create one on the Apple website.
4. After a while iPhone time will be detected in the system and will appear in the “devices” tab in the left column of iTunes. Now you can log into your device and start working with files. The program allows you to download programs, games, pictures, videos and music, as well as synchronize files and, if necessary, compress them to reduce their size.
5. After downloading, you can close the program and remove the cable through safe deletion devices.

Apple technology is considered quite reliable, but in some cases it can fail. Therefore, any user should know what to do in cases where the device for some reason does not want to be displayed in the system.

Why doesn't my computer see my iPhone? The most obvious answers to this question are:

When connecting your iPhone to a computer or laptop to work with digital data, the user may encounter the problem of the device not being recognized. The reason for this may be malfunctioning software or a malfunction of the Apple gadget itself.

Some breakdowns can be corrected yourself, otherwise you will have to contact a service center. Let's look at the reasons why iTunes doesn't see the iPhone and their solution.

Common problems when syncing your Apple device with your computer

Regardless of whether you connect your iPhone to a regular personal computer, laptop or MacBook, you may experience a lack of synchronization. To solve a problem, it is necessary to discover its cause.

The main reasons for unstable operation:

• failure or incompatibility of the USB port with the device;
• non-working or non-original USB cable;
• problems with the software or Apple work Mobile Device;
• iPhone malfunction.

Let's look at each one separately. It is necessary to adhere to a given procedure for diagnosing the performance of a PC and Apple device.

Diagnostics of the functionality and compatibility of the USB port with the device

If you plug your iPhone into a USB port and nothing happens, the port may be broken or the port may not be compatible with the device. Insert a flash drive or other USB device into this port to test functionality. If the device is detected and works stably, reconnect your iPhone to another port, preferably located on the back system unit. For stable operation USB 3.0 or higher is recommended.

If reconnection does not give any result, move on to another diagnostic point.

Diagnosis of a broken cable

Connect the cable you are using to charger and try to charge your iPhone. If the device does not charge, the reason is the cable, replace it. Otherwise, let's move on to working with software iTunes and Apple devices.

iTunes does not see iPhone: diagnostics of software functioning

Check that the appropriate software is installed on your computer or laptop. iTunes - universal media player, which combines the functions of playing music, movies, text books, an online store and explorer that allows you to synchronize with other devices of the Apple family for data transfer. The program is available for installation on MacOS, Windows and Linux completely free of charge. It is recommended to download the software from the official Apple website (if you have a Mac, then AppStore), so you get latest version software and a guarantee of security from intruders.

Operating system devices Windows family or MacOS have the service Apple Mobile Device required to detect a connected Apple device in real time. Failure to recognize device synchronization may be due to its inoperability. To fix this problem, restart the service.

How to Restart Apple Mobile Device

To perform a service reboot in the operating room Windows system, necessary:

1. Disconnect from computer Apple device and close iTunes;
2. Go to the control panel, find the “Administration” item, then open the “Services” tab;
3. Find the name of the service in the list and click on the “Stop” button;
4. Wait a while, make sure the service is completed and turn it back on;
5. After successful launch connect your Apple device and wait for synchronization.

If nothing happens, the problem is in iTunes itself or with the technical part of your smartphone. Find the folder with the installed program and uninstall it. Download and install the latest software for your operating system version from the official Apple website.

Restart the Apple Mobile Device Service on devices running MacOS system regular means will not work. To disable it, you need to do the following:

1. Disconnect your iPhone and close iTunes;
2. Delete icons and folders with iTunes contents located in the library;
3. Find the AppleMobileDevice.kext and AppleMobileDeviceSupport.pkg files and delete them;
4. Empty the recycle bin and reboot your devices;
5. Reinstall iTunes;
6. Connect your Apple device and wait for synchronization.

Let's consider what to do if iTunes does not see the iPhone even after performing operations with the Apple Mobile Device service.

Diagnostics of iPhone for USB port performance

The problem with synchronizing your Apple device and computer may be hidden in unstable work the device itself. First, perform an external inspection of your smartphone. Check the charging connector for dirt and small objects; this often interferes with charging and connection to the computer.

"Trust but check"

iOS developers have thought about it unique system"Trust in connected devices." For the first time transmitting information to third party computer or laptop, you will see the “Trust this computer?” prompt. Adding a computer adds it to the list trusted devices. If you have not allowed the computer to trust your iPhone, then you will still have to do this to synchronize with iTunes, but first you need to do some manipulations that will allow the computer to “forget” its initial prohibition on interaction.

If you have MacOS:

1. Open Finder, in top menu press transition and choose go to folder;
   
2. In the field that opens, enter the path /var/db/ and click go;
   
3. Open the folder lockdown and delete its contents. If the folder is marked with a small “stop” icon, this means that you do not have rights to open it, but this problem is very easily solved. Right-click on it (folder) and select properties;
   
4. Here we click on the padlock in the lower right corner and enter the account password;
   
5. Now click on + in the lower left corner and select your account;
   
6. Next, you need to expand user rights. To do this, opposite your “account”, change only reading on read and write;
   1. Next we follow the path C:\ProgramData\Apple\Lockdown(if you have version 7,8,10 of Windows), for XP - C:\Documents and Settings\All Users\Application Data\Apple\Lockdown
   2. Deleting the contents of the folder Lockdown.

   If this procedure on Windows platform did not help, then you should try updating the driver.

   
   

   If none of the above helps, contact a service center, where highly qualified specialists will determine why iTunes does not see the iPhone.

   Even more interesting and useful in Telegram channel@proyabloko. Subscribe, it will be interesting!

Do you want to know how to earn 50 thousand monthly online?
Watch my video interview with Igor Krestinin
=>>

Modern mobile apple gadgets perform various functions, besides regular phone, this is also a camera, video camera, TV, player, game console, eBook.

For full-fledged work With these applications, you need to periodically connect your mobile phone to your computer via a USB port. There is no other way to download new game, melody, book and so on.

And besides, you need to upload fresh photos and videos to your computer disk. What to do if the computer does not see the iPhone via the USB port?

What steps should you take if you connect to a computer according to all the rules - but nothing? The computer does not find your phone, as if you are not connected.

Let's calmly analyze the reasons and find ways to eliminate this problem.

Visual inspection

The first thing to check is the integrity of the cord. Inspect it for damage, creases, etc.

If you have a spare cord, replace it. Also try plugging the cord into a different USB port.

If you have a laptop or tablet, connect your phone to them in order to quickly determine what the problem is in the computer or phone.

If you can see the iPhone on your tablet or laptop, then the problem is in the computer, or more precisely in outdated drivers on your computer (more on this below).

Use a school eraser to wipe the contacts on the cord until they shine, thus removing dirt and oxidation. Brush off any residue, eraser crumbs, from the contacts.

What to do if the computer does not see the iPhone via USB, reboot

The next step is to restart both your devices, sometimes this is enough to fix the problem.

To work with an iPhone via a computer, you need the iTunes program. It is quite possible that the program will crash. If all the above methods If the problem has not been resolved, try reinstalling the program.

Uninstall using uninstaller installed program, download the new version of the program from the official website - http://www.apple.com/ru/itunes/download/.

After reinstallation, reconnect the device.

Manual driver update

If this does not help, then it is quite possible that this problem in the driver installed on the computer. Try reinstalling it.

First of all, disconnect the Apple from the computer.

Remove the installed driver by right-clicking on it.

Connect your iPhone or computer yourself, in automatic mode will establish new driver, about which you will see a corresponding message.

On iPhone you will be asked for permission to access the files. Give this permission.

Open “Explorer”, “This PC”, if the M3s device is visible, but the files are not visible - unlock the device with your fingerprint, the files will appear.

Automatic driver updates

It also wouldn’t hurt to update the driver for the chipsets responsible for connecting devices to the computer.

When you launch the utility, uncheck all unnecessary checkboxes.

Download it and run it, it scans everything installed drivers, will identify outdated ones, replace and update them.

Technical difficulites

These are all problems that you can fix on your own. If all the steps have been taken and the problem remains, then we can assume that the problem is:

• Failure in the iPhone chip;
• The connector of the apple device is damaged;
• Incorrect firmware;

In these cases, you will have to contact a service center, since this is a job for specialists. Trying to fix them yourself can lead to disastrous situations.

What to do if the computer does not see the iPhone via USB, summary

I hope I was able to answer the question: What to do if the computer does not see the iPhone via the USB port? As you can see, most of the reasons why the computer does not see the iPhone via the USB port can be corrected on your own, quite easily.

You don't need any special knowledge of electronic technology to fix the problem.

P.S. I am attaching screenshots of my earnings in affiliate programs. And I remind you that everyone can do it, even a beginner! The main thing is to do it correctly, which means learning from those who are already making money, that is, from professionals.

Do you want to know what mistakes beginners make?


99% of beginners make these mistakes and fail in business and making money on the Internet! Make sure you don't repeat these mistakes - “3 + 1 ROOKIE MISTAKES THAT KILL RESULTS”.

Do you urgently need money?


Download for free: " TOP - 5 ways to make money online" 5 the best ways making money on the Internet, which is guaranteed to bring you results of 1,000 rubles per day or more.

Here is a ready-made solution for your business!


And for those who are used to taking ready-made solutions, there is "Project ready-made solutions to start making money on the Internet". Find out how to start your own business online, even for the greenest beginner, without technical knowledge, and even without expertise.

No matter how good and autonomous the iPhone may be, it is not possible to work without using a computer and make full use of all its extensive functionality. In principle, it is understandable why. Since downloading many updates or annual new ones iOS versions(which are often very voluminous) - long and troublesome.

The use of “cloud” resources, which is strongly promoted by the manufacturer, is not always convenient. All processes proceed much slower in them. There is not always connection and access to the network. And as practice shows, they are not entirely reliable - hacks accounts, with data theft becoming more frequent.

So for now, the computer remains the main place from which the iPhone gets the most “heavy” information. And a good half of all user operations are carried out through the proprietary iTunes manual.

In general, the procedure is usually extremely simple - connect your iPhone to your computer, authorize it from your smartphone and make it trusted, and that’s it - you can work. But sometimes, for some reason, various kinds of problems arise, and the computer stubbornly does not see iPhone.

Causes of failures and how to deal with them

First possible reason– problems with the cable. Be sure to use the branded one - Lightning. Check if both ports - on the PC and on the smartphone - are dirty, then use a different, but again, original wire. This is important - since some cables from other manufacturers can only charge the device, and they simply do not support the data transfer function.

If changing the cable and cleaning the ports did not help, make sure that you have updated iTunes to the latest version. It wouldn't hurt to update the accompanying software and the computer itself, as update conflicts can cause errors.

Reboot both devices. Connect with the cable again (you can insert it into another one this time). usb port on a PC, in order to exclude, at the same time, the possibility of failure of one of them).

It will also be useful (to eliminate problems authorized computer) repeat the procedure on another device.

Sometimes, the presence of previously installed software for smartphones from other manufacturers on the PC can also prevent correct iTunes work. Uninstall them, reinstall iTunes, check if the problem is resolved.

Another one of program reasons Why the iPhone remains “invisible” - blocked by computer security systems and antiviruses automatic connection iTunes to Apple servers, as a suspicious process. Again, update all relevant applications. Temporarily disable them or delete them, and try connecting your iPhone to your PC again.

It will also be useful (to eliminate problems with an authorized computer) to repeat the procedure on another device. Maybe the problem is not in the iPhone at all.

Are there any problems left? Let's dig deeper!

If, after carrying out all the above mentioned manipulations, the computer still does not see the iPhone, you will have to resort to methods for more advanced users.

When you see windows like this, and for some reason errors are displayed, it means that there are problems with the Apple Mobile Device service, which is responsible for correct operation iOS devices. Then you will have to restart it - often this is enough to solve the problem.

Before doing this, you should turn off iTunes and disconnect your smartphone. Then, based on your OS version, do:

- For Windows - In Start, in the context menu - “Run”, type services.msc. Find it in the list Apple Mobile Device and stop this service by selecting the appropriate tab on the left. After stopping, start the process again - in the same window. Connect your device, launch iTunes - everything should work.

If restarting does not help, you must completely remove all components and reinstall AMD and current version iTunes. More details on how to do this correctly can be found in the manufacturer’s explanations.

— If there are problems with a Mac-based control panel, the algorithm of actions will be as follows:

Add to cart at Finder the following elements:

1. installation folder iTunes with all its contents, as well as its shortcut from the launch pad;

2. files: AppleMobileDevice.kext and AppleMobileDeviceSupport.pkg. The path to them: from Finder - to the System, then - to Libraries and, for the first - to Extension, for the second - to Receipts.

After restarting your computer, empty the entire contents of the Recycle Bin and restart the system again. After reinstallation new version iTunes problem should be resolved.

In some cases, resetting the Lockdown folder in the PC menu helps.

- On Windows - select Find - %ProgramData% - in the start menu. Once you open the Apple folder, find the Lockdown folder stored in it and delete it. Be sure to restart both your PC and iPhone after this, otherwise later, when you start iTunes, it will always give an error.

- On Macintosh - through Finder, go to “folder”, enter the following combination - /var/db/lockdown. Then from the "View" menu go to - Icons, while - to Finder window, You will see files with names consisting of a series of letters and numbers.

Now select everything by going to the menu - Edit - in Finder. Then in – File – click – Move to Trash. Only the contents of the Lockdown folder should be deleted; the folder itself should remain – just empty.

Device problem

If the above steps do not lead to success, then most likely there is a hardware problem in the device itself. The connector cable or power chip could have failed, or the tracks could have been damaged due to various mechanical factors printed circuit board and so on. breakdowns. Then only repairs will save you. And only a specialist, after conducting diagnostics, will tell you why this or that problem occurs. We do not recommend disassembling the iPhone yourself - it may cost you more. Yes and warranty service Devices opened in uncertified centers are not covered.

Readers often contact us with various questions about solving any problems related to mobile devices and software. One of the most popular: “ iTunes doesn't see iPhone, what should I do?".

You can find a working way out of this situation on the Internet, but you have to fight your way through the mountains various information. In this article we decided to combine everything possible ways solutions and figure out why, after all, “iTunes does not see the iPhone.”

iTunes is often scary iPhone users, iPad and iPod Touch. The program seems confusing, complex and extremely inconvenient. It also throws out various pearls. Either the music is not synchronized correctly, or the applications have disappeared somewhere, or even iTunes cannot detect the iPhone (iPad or iPod Touch).

There is no need to despair (and switch to Android), there will always be solutions to the problem. If iTunes does not see the iPhone, check the functionality:

• Software. Reinstall iTunes by downloading the latest version from here.
• Cables. Try using a different cable.
• Computer. iTunes does not see iPhone due to a malfunction of the Apple Mobile Device. Another computer may help resolve the problem.
• USB ports. Often the problem lies in the USB port. Try using the connector on the back of the system unit.

If all standard methods didn’t help, then it’s time to take on the heavy artillery.

Doesn't see because he doesn't trust

iPhone or iPad are completely self-sufficient, stand-alone devices, but they still have to be connected to a computer from time to time to transfer large amounts of data, install software, etc. In this case, sometimes a device synchronization problem arises, which can often be solved using the methods described below.

ON THIS TOPIC:“Trust this computer?” on iPhone and iPad - what is this message and why does it appear?

How to “reset trust” of iPhone or iPad to all previously connected computers.

We will talk about trusted computers, or rather, those installed on them. operating systems. When connecting an iPhone or iPad to a new computer for the first time (or after reinstalling the OS on an old one), the user receives the request “Trust this computer?” and must answer yes to access settings and content on your mobile device.

If you reject the request, then a synchronization problem may arise in the future., and to solve it you will need to use the instructions below.

So, to get a repeat request and “start trusting” your Mac computer, must be selected in command line menu "Go -> Go to folder" (or use the keyboard shortcut "⌘Cmd + ⇧Shift + G"),

and then go to /var/db/lockdown and delete all certificates in this directory.

On Windows XP, 7, 8, 10

In the case of Windows OS, you will also need to delete the contents of the Lockdown directory. To do this you will need to enable display hidden folders and files (Start -> Control Panel -> Folder Options),

and then go to C:ProgramDataAppleLockdown (for Windows 7, 8, 10) or C:Documents and SettingsAll UsersApplication DataAppleLockdown (Windows XP).

If deleting certificates from a Windows PC does not solve the problem, you will have to use a more complex method:

1. Right-click on the “Computer” shortcut, select “Properties” and find “Device Manager”;

2. In the section " USB controllers"Right-click to call context menu item "Apple Mobile Device USB Driver" and click "Update drivers...";

4. In the window that appears, click “Browse” and go to the C:Program FilesCommon FilesAppleMobile Device SupportDrivers directory, where we are interested in the file called “usbaapl”, which we need to install.

If none of the methods described above helped solve the problem, then probably the cause does not lie in obtaining a trust status for of this computer. Try this:

iTunes doesn't see iPhone or other Apple device in Microsoft Windows XP

1 . Close iTunes after disconnecting your device;
2 . Go to Start -> Execute and enter in the window that appears services.msc or open Services In chapter Administration Control panels;
3 . Find an item Apple Mobile Device and in the next window click on Stop;
4 . After stopping in the same window, click on Launch;
5 . After restart iTunes services will be ready to work with your device.

iTunes does not recognize iPhone, iPad or iPod Touch in Microsoft Windows Vista or Windows 7

1 . In Device Manager, right-click your Apple iPhone ( Apple iPad or Apple iPod) and select the command Update driver in the context menu.
2 . Select " Search for drivers on this computer».
3 . Select " Select a driver from the list of already installed drivers».
4 . Click the button Install from disk" (If the button " Install from disk" is not available, select a device category, for example " Mobile phone " or " Memory device" (if available), and click the " button Further" Then a button will appear Install from disk».)
5 . In the dialog box " Installation from disk» click the « button Review».
6 . Navigate to the C:Program FilesCommon FilesAppleMobile Device SupportDrivers folder.
7 . Double-click the usbaapl. (In 64-bit Windows versions this file is called usbaapl64. If the usbaapl64 file is not in the specified folder or Drivers folders does not exist, look for it in the C:Program Files (x86)Common FilesAppleMobile Device SupportDrivers folder instead).
8 . Click the button OK" in the dialog box " Installation from disk».
9. Click the button Further" and complete the driver installation procedure. Open iTunes to make sure your device is recognized correctly.

iTunes doesn't see iPhone or other Apple device on Mac OS X

1 . Disconnect the device from the computer after closing it in iTunes;
2 . Open Standard file manager Finder and move to Cart the following elements:
2.1 The folder with the iTunes program (you can find it by going to Programs);
2.2 Label iTunes programs from the launchpad;
2.3 File AppleMobileDevice.kext(you can find it in Finder(tab Transition -> Go to folder) System -> Libraries -> Extension);
2.4 File AppleMobileDeviceSupport.pkg(you can find it in Libraries -> Receipts);
3 . Restart your computer;
4 . Remove content Baskets and restart your computer again;
5 . Download the latest version of iTunes for Mac (link at bottom of page);
6 . Connect your device and use working iTunes.

So, in a few simple steps, you will get rid of the “iTunes does not see iPhone” problem, of course, if you followed the instructions correctly.

Based on materials from yablyk