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The front camera stopped working. Fixing the “Warning: Camera Failure” error on Samsung Galaxy. The camera stopped working after being exposed to water

In all applications on Android, errors can occur for one reason or another, and “Camera” is no exception. What to do if when you launch the standard Camera application the following message appears: Occurred unexpected stop Camera application (process com.android.camera)? Let's look at the solution to the problem in this article.

What is the com.android.camera error

Camera errors can manifest themselves in different ways. When you launch the Camera application, instead of the viewfinder window, you may see a black screen, on which after a while the following message will appear: “The Camera application has stopped unexpectedly (process com.android.camera). Try again." You may also find that there is no camera in the apps that typically use it. For example, in instant messengers, photo editors, and so on.

The com.android.camera error indicates that something is preventing the camera from working correctly. It could be like software glitch, as well as technical malfunctions of the camera module itself. In case of breakdown, it is better to contact service center, since you are unlikely to be able to fix the problem yourself, but you can try to fix software failures in several ways.

What to do if the Camera app stops unexpectedly

Most often, errors on Android occur in the device’s RAM and are caused by incorrect operation of applications. In this case, rebooting your smartphone will help you, since when you reboot RAM completely cleared. Press and hold the device's power button, then select "Reboot" from the menu that appears.

You can remove updates to the Camera app if you have previously updated it, and install them again via Play Market. For this:

If standard application still failed to connect to the camera and you are still seeing the message “An error occurred in the Camera application”, you can install third party camera from Play Market. Today, the app store has more than enough options from third party developers. Open the Play Market and write “Camera” in the search bar, after which you can select an application from the list provided and install it.

“Could not connect to the camera”: this error message is displayed on the screen when there is a problem accessing the camera of an Android device - smartphone or tablet computer. More and more users are reporting that they are encountering this particular error. The difficulty is that there is no single solution to the problem, since it can be equally likely to be related to both software m, and with the hardware of the device.

It all starts with the fact that when you try to use the camera on your Android device, you first see blank screen with the camera icon in the center, and then you get the message “ Failed to connect to camera" Sometimes it is possible to use the camera after rebooting the device, but, as a rule, the frequency of the error increases, and soon it becomes simply impossible to use the photo module to take a couple of photos. Many users also complain that they receive a similar error message when trying to shoot video at the minimum resolution (240p). Is it possible to somehow improve the situation? Let's try together to understand what is happening and find accessible ways independent decision Problems.

1. Available methods


Users report that the camera starts working after rebooting the Android device. Sometimes you have to reboot the gadget several times to achieve the desired result. In any case, it makes sense to try this elementary method - turn off and turn on your smartphone or tablet again.


Every Android device has a boot to " " function, that is, you reboot the phone and turn it on, activating only the main applications and a limited number available functions. Safe Mode is great for troubleshooting, as downloaded applications will be disabled and you will be able to determine whether there is indeed a conflict between various third party software and system software related to the use of the camera.

To restart in safe mode:

If the camera works normally in safe mode, then you have narrowed down the search for the causes of the error. The problem is a conflict between third-party applications and system software. It is because of them that you cannot connect to the camera. Yours further actions:

C) Remove conflicting ones third party applications
Try uninstalling third-party applications related to the camera. These are applications that can take pictures during their operation. For example: Snapchat, Whatsapp, etc. Surely there are programs on your smartphone or tablet with which you can take photos directly from the application and share them. Remove such programs sequentially, one after another, checking after each removal to see if the error has disappeared. If you were able to connect to the camera, you have found a third-party application conflicting with the system software. And one more thing: do not forget to switch between video, panoramic shooting and other modes during the test - the problem can appear in any of them, and it is important for us to restore the full functionality of the camera.

D) Try using a third party camera app
If the system app is the only program that has access to the camera on your Android device, and you receive the “Unable to connect to the camera” message, you might want to try using a third-party app to access it. In the shop Google Play There are many programs suitable for this purpose. Use the search function to find apps in the Camera category. Choose one of the popular applications- such as: Candy Camera, Open Camera, Camera 360, Camera MX or Camera for Android. Download and install the application, launch it.

If you managed to launch the camera from a third-party application downloaded from Google Play, then the problem lies in the official system application for her. Try to act in the following way:

2. Medium difficulty methods

These are the standard steps you can take when the app shows the error message “Failed to connect to camera”. Try using them all - it should help. And don’t forget to stop the application and restart it before each new attempt to connect the camera. The methods given here to fix the “Unable to connect to the camera” error do not carry the risk of losing saved photos and videos.

A) Clear cache and data


B) Removal and reinstallation updates
Go to the same camera app settings as shown above. If there is an option to remove updates, do so. But remember that you should not use old versions of the apps, so you will have to visit the Play Store to update the camera app again.

B) Check permissions (Android Marshmallow only)
has a personalized system for allowing access to main applications. You must confirm that your camera app has permission to access the camera. Typically, if the required permission is missing, it is requested during application startup.

  • Go to "Settings" -> "Applications" -> "Cameras".
  • Click on "Permissions".
  • Make sure the Camera Resolution slider is moved to the right. You can turn it off and on again.

3. Error resolution methods for advanced users

Attention: These methods to fix the error “Couldn’t connect to the camera” when used will result in the loss of data saved on the Android device. In order not to lose contacts, photo galleries, games, music and other content, you must: backup. Save photos, information about account And backup copy applications in your Google account. All this will be re-installed after adding the same account Google posts to the device.

A) Clearing the cache
This action allows you to clear the device system of temporary data - outdated and only cluttering up the memory. This option is activated in Recovery mode, which becomes available after rebooting the phone using the bootloader.

To clear the cache, run the following actions:

Once clearing cache is completed successfully, restart your phone and try launching the camera app again. Please note that your Android device may have a different button combination to access the mode. Maintenance and recovery.

B) Factory reset
Resetting settings is considered the most drastic way to solve problems, as it entails complete loss of data. But if no other methods help, then you will simply be forced to use it. However, backup will help to save the data, and re-tuning Using the device will only strengthen your skills in working with Android devices. Here are two ways you can use to reset your phone or tablet to factory settings.

Method I: From the recovery menu

Method II: From System Settings


If none of these methods worked, then the problem most likely lies in the hardware of your Android device. You can return the phone or tablet back to the seller if the warranty period has not yet expired. Otherwise, you will have to contact the authorized service center of the gadget manufacturer or choose a repair shop with a good reputation, whose specialists will be able to understand the malfunction of the device. However, if you are not sure that the cause of the error “Could not connect to the camera” does not depend on the hardware, then you can wait for the next update operating system. Sometimes after updating some problems resolve themselves. The only pity is that this happens extremely rarely.

Modern phones have long ceased to be ordinary dialers. One of important functions mobile has a built-in camera. The quality of shooting is constantly improving and has already reached such characteristics that the smartphone has turned into a full-fledged camera. But there are times when problems arise with the camera on your phone (or tablet). Why this happens, the main symptoms of the malfunction and how to repair the phone camera will be discussed later in the article.

Basic camera problems

Important! Without diagnostics

Problems with the camera occur due to various reasons. It’s hard to say what to do and how much repairs will cost without diagnostics. For example, water got into the phone and the camera stopped working. In this case, both the camera module itself and the control circuits may fail. It may be possible to restore the damaged elements, but you may have to replace the camera. The second case is that the phone has fallen heavily and the camera does not turn on. In this case, the camera cable may come off and you just need to re-latch it; the camera matrix may be damaged and will have to be replaced; there may be problems with the power controller, etc. I think the point is clear - preliminary diagnosis is needed.

1. Camera error

When you try to turn on the camera, the message "Failed to connect to the camera. Try rebooting the device" appears. The cause of this error may be water getting inside the phone, a malfunction of the camera module, or even the appearance of . Need diagnostics.

2. The camera does not turn on or the phone freezes

When you try to turn on the camera, the phone does not go into photo or video mode, hangs on the camera curtain, or the application simply does not load and crashes. All other functions work. It may also happen that if you try to turn on the camera, the phone freezes, does not respond to anything, and only rebooting or removing the battery helps. This can happen due to a malfunction of the camera module, for example, after the phone has been dropped, water has gotten inside, or even a manufacturing defect. In this case, the problems may be both in the hardware and in the .

3. Camera won't focus

When pointing the phone at an object, the camera cannot focus on the latter. Neither manual nor auto focusing helps. Photos come out blurry even when daylight. An effect can be observed when the camera takes pictures normally close up (or vice versa at a distance), but when changing the focal length it blurs. This camera problem may be caused by lens shift or improper alignment. Sometimes this can be fixed manually, but more often you have to change the camera module.

4. Phone doesn't save photos

The camera turns on and takes pictures, but the pictures are not saved either to the phone's memory or to the flash card. This usually happens when the phone’s firmware fails, possibly after infection with a virus. The smartphone’s memory may also be full and there is simply nowhere to save the pictures. We need to figure it out, but most likely the problem will be solved by flashing it.

5. The camera stopped working after getting water

If water gets into the phone, there is a risk that the liquid will oxidize radioelements until they are completely beyond repair. First of all, the control circuits with full supply voltage are turned off, and this is precisely the power supply for the camera flash, screen backlight and others. Repairing a recessed telephone is a completely separate topic; we advise you to take measures according to the article "".

6. Camera flash does not work

In this case, the first thing to do is check your camera settings and make sure that the flash mode is turned on. Alternatively, you can check if the flash is working properly in flashlight mode. If it does not light, then the problem is clearly hardware. The malfunction can occur after water gets into the phone, when the backlight power supply rots. The LED may fail due to frequent use flashlight. There may also be a manufacturing defect during assembly. The phone needs to be examined.

Many people choose Android gadgets based on many parameters. One of them is the opportunity to get a high-quality camera or video camera for relatively little money. But due to the open source code platforms and for a number of other reasons, this option may not work correctly. This essay will discuss in detail the question of what to do if the camera on Android does not work.

Possible reasons

There can be many reasons for this phenomenon. Let's list the most common ones:

  1. The first reason is a firmware update. This procedure is automatic on the shell, but it can cause the failure of important settings and incorrect operation cameras. In this case, you can use .
  2. The second reason - . IN last years with rapid development platforms, this reason has become one of the most common. If you do not install an antivirus and often visit unfamiliar sites, the risk of catching this is very high.
  3. Mechanical damage. If the gadget falls, one of the modules that is responsible for camera settings may be damaged.
  4. Contamination or dust on the sensor. Many manufacturers have such modules placed on the outside; if something gets on it, the option starts to work incorrectly.
  5. Module cache clogged.

Android Camera Improvement: Video

How to set up a camera on Android

Now let's list possible ways Problem solving and how to set up a camera on Android:

How to turn off the camera sound on Android: Video

Skype integration problems

Many people who are using a smartphone for the first time with a downloaded IP telephony program are wondering why the camera does not work in Skype on Android. There may be several reasons for this.

The most main version the utility is still being finalized, or simply does not fit current version operating shell.

Another case is that the camera settings are not set to work with such programs. This option is activated in various phones differently.

Thus, from all of the above, you can understand that working with a camera on Android has a number of features that must be taken into account, then there will be no problems when using the module and the operating system.

The camera does not work on Android: Video

    Al 09.25.2015 02:53

    The camera takes a photo, but then I go to the gallery instead empty file. Doesn't take video at all. I can't create in the gallery new album or move a photo from one to another. There is only 1 album. This is after a factory reset

    Team V-ANDROIDE 10/19/2015 09:39

    This is a very individual question. The solutions are different for each phone. First, please clarify what update you installed and what version of Android you had before it? Secondly, try doing a master reset. Thirdly, maybe the camera itself has broken down and is malfunctioning. Fourthly, there is an option to reflash the gadget yourself. That is, you search and download yourself the required firmware. Then you install drivers for your gadget on your computer and install the firmware program. Put your phone into firmware mode. Connect to your computer and launch the desired program, specify the path to the firmware files and flash it. If you yourself are not confident in your abilities, then it is better to take the device to a repair shop, where the guys will quickly figure out what the problem is and solve it. You really have to pay. And independent attempts to solve it may not only not help, but also aggravate the situation and disable the gadget beyond the possibility of repair. So, don’t waste your money, take it for repairs.

    Team V-ANDROIDE 10/28/2015 08:37

    http://android-help.ru/26962/%D0%BD%D0%B5-%D1%80%D0%B0%D0%B1%D0%BE%D1%82%D0%B0%D0%B5% D1%82-%D0%BA%D0%B0%D0%BC%D0%B5%D1%80%D0%B0 . Maybe you can ask a question and they will answer you). Can you tell me what gadget we are talking about? After all, there are some models whose sore spot is the camera. For example, the TF201 Prime and all its modifications have this drawback. IN in this case The only thing that helps is replacing the camera with the cable, because the cable itself is frayed.

    Team V-ANDROIDE 10/28/2015 08:39

    Hello. The camera may not work for various reasons, both hardware and software. By software errors. Here you can personally reboot the gadget. If the problem persists, then do full reset to factory settings. If this does not help, then you can try to flash the device. But if you doubt that you can do it, then it’s better not to take it on. In this case, it would be best to seek help from professionals. For hardware problems. Sometimes it happens that the camera breaks due to technical reasons(hardware). That is, the cable may fray, the contacts may oxidize, the camera itself, the camera controller, autofocus or other camera controls may fail. You can only replace the camera itself and the cable to it (usually they are inseparable). But to do this you will have to disassemble the gadget and replace it all. Again, I recommend that you turn to professionals, since you yourself can make things worse. Read here - http://android-help.ru/26962/%D0%BD%D0%B5-%D1%80%D0%B0%D0%B1%D0%BE%D1%82%D0%B0%D0 %B5%D1%82-%D0%BA%D0%B0%D0%BC%D0%B5%D1%80%D0%B0 . Maybe you can ask a question and they will answer you)

    Evgeniy 10.29.2015 18:40

    Hello, the camera does not work, a child pressed something! It says the camera application has stopped. I reset everything to factory settings, it didn’t help, I installed other camera applications, the same thing says, the camera application is stopped. It takes pictures of itself (the screen), but neither the main nor the front camera works. Sony T3 phone. Android 4.4 tell me what to do?

    Team V-ANDROIDE 16.11.2015 14:01

    Hello. Everything is quite simple. Unfortunately, I don’t have a Sony phone at hand right now, but I’ll describe the procedure on Samsung example. Just do everything by analogy. The bottom line is that you need to go into settings. Next, find “Application Manager” (or simply “Applications”). All applications installed on your phone will be displayed here. I have them divided into five groups. Here you need to find the “Camera” application. If you have several tabs at the top, then the “Camera” application will be in the “All” or “Disabled” (or “Disabled”) tab. Your task is to find the “Camera” application. Select it and press the “Enable” or “Enable” button. If this does not help, then, as a last resort, you can try to flash the gadget. But, here too it is 100% an option. If the phone is under warranty, then you can contact the store where you bought it or the warranty service center (it’s better to go to the store, and they will direct you to the right place). If there is no longer a guarantee, then you can try to flash it yourself.

    Team V-ANDROIDE 16.11.2015 14:02

    Team V-ANDROIDE 16.11.2015 14:03

    Hello. As I understand it, you have already tried all the instructions given in the article and nothing helps? If you have already done a factory reset, but the camera still does not work, then the reason is in the hardware. This means that the camera itself has died and needs to be replaced. In order to be completely sure of this, you can try to flash your phone. That is, download a new one official firmware for your phone, appropriate drivers and utilities for flashing firmware through a computer and flashing the phone. If this does not help, then you 100% need to change the camera module itself.

    Team V-ANDROIDE 12/14/2015 14:15

    Hello. Cyanogen does not always work properly. Moreover, often these firmwares have problems with cameras. I have repeatedly encountered the problem of autofocus and the entire camera not working. Therefore, if possible, it is better to switch to the official firmware. Better yet, install the service firmware for yourself and do not use any Cynogens.

    Team V-ANDROIDE 12/30/2015 15:52

    Hello. Most likely, the problem is that the front camera module is burned out or the cable is frayed. That's all. The solution is to replace the camera along with the module and cable (they are sold assembled that way). If you can't choose for yourself the right camera(by size, model, form factor, cable, etc.), then it is better to contact the service center. However, you must understand that to replace this component you will have to disassemble your device (tablet or smartphone). Again, if you don’t know how to do this, it’s better to take it to a repair shop.

    Ati 01/06/2016 10:14

    Hello! help me, my lenovo k 30-t camera sometimes works, sometimes it doesn’t, English version.
    writes unfortunately has stopped, sometimes a black screen and reboot, sometimes it was not possible to connect, tried installing another firmware, installing other programs, nothing changed. sometimes it works well, sometimes it works but the quality is poor. The front one works if you leave it on the front camera. Now it's Android 4.4.4 k30-ts048_150805

    Anastasia 01/13/2016 05:55

    Hello!
    I have a similar problem with the camera on my Qumo 500 phone - the icon for turning the camera from the main to the front disappeared by itself... Photos and videos are taken from the front, but not from the main one!!! I tried resetting the settings and tinkering with the camera settings... did not help! I wanted to clear the cache, but I couldn’t find the camera in the applications!?! What else can be done???

    Team V-ANDROIDE 01/13/2016 20:29

    Hello. This indicates that the camera itself is faulty. Maybe the camera cable is frayed, maybe the whole module is covered... here you already need to disassemble and look, make calls, and so on. In any case, there is nothing you can do at home. Bring it in for repair. The camera just needs to be replaced and that's it.

    Team V-ANDROIDE 01/13/2016 20:31

    Hello. If you tried to reset to factory settings and reflash (use only official service firmware), then I have no more advice. Bring it in for repair. Most likely, the camera is simply moving away, or the cable is losing contact somewhere, or has frayed, or maybe the camera module itself has burned out and is now working with varying success. In any case, most likely you will have to change the entire camera module.

    Team V-ANDROIDE 01/13/2016 20:32

    Hello. What firmware did you install? Custom or official? I generally do not recommend flashing devices. And if you flash it, then only as a last resort and use exclusively official service firmware. Custom firmware often gives various failures, and here you do everything at your own peril and risk. If the device is out of order, bring it in for repair. Try to return the firmware that was before or install a new, but official service version. Or take it in for repair. I have no other options.

    Tanyusha 01/19/2016 15:57

    Hello, help me answer the question!
    I have a Samsung Galaxy A5, the phone is new, but something happened. The camera works and takes photos, but as soon as I want to turn on the video it pops up: Warning camera failure. That is, the problem is that the video is not filmed :)

    Maryana 01/24/2016 07:24

    Hello. After installing the next skype updates stopped working in the app front-camera. Works in other applications. Yes, even here, when I dial, I see myself, but when I call, I don’t. lenovo phone k910. The essence of the question is: is this a bug of the application or phone and how to solve it?

    Team V-ANDROIDE 02/09/2016 12:19

    Hello. Have you done a factory reset? In this case, you need to either reflash the device or replace the camera. That is, the firmware will fix all software failures, but if this does not help, then the problem is not in the software, but in the hardware. In this case, you just need to replace the camera. If you flash it yourself, use only official service firmware. If you won’t flash it yourself or the firmware didn’t help, then take it for repair, since you’re unlikely to replace the camera yourself at home. To do this, you will have to disassemble the gadget and replace the entire camera module with the cable.

    Hello. Most likely this is a software glitch. It can be solved by resetting to factory settings. But, if the reset did not help (this may happen), then you need to reflash the device. If you are afraid to flash it yourself, or cannot find the firmware, or the firmware did not help, then take it for repair, since you are unlikely to be able to do anything yourself.

    Team V-ANDROIDE 02/09/2016 12:20

    Hello. This is a jamb of the application. The fact is that for some time now Skype has been acquired by Microsoft, which made this program very unstable and buggy. If speak about computer version, then the last one working version there was Skype 6.0. In general, after Skype passed into the hands of Microsoft, the program became very buggy. So, I recommend you delete new skype, put old version and use it (do not update it under any circumstances). The program is buggy both on Android devices and on computers. Open Play Store and uninstall the update. Or, wait for another update in which this bug will be fixed. By the way, video calling is also available in Viber and other similar applications.

    Alexey 03/02/2016 12:23

    Hello, I also have a problem with the camera, it takes video, but doesn’t take photos, I tried to download alternative programs galleries and cameras, tried resetting the settings, renaming the folder and rebooting the phone, only takes video, does not want to save photos

    Ekaterina 03/03/2016 16:24

    Team V-ANDROIDE 03/16/2016 10:59

    Hello. If you've tried everything, there are only two options left. Try flashing your device. If the firmware does not help (or you are afraid to flash it yourself), then take it for repair. No camera settings mobile devices No. Therefore, you are unlikely to be able to do anything. And here is the logic. If the problem is software. then the firmware will solve it (you should only install the official service firmware). If the problem is hardware (that is, not software, but some kind of physical component cameras - controller, matrix or other), then only replacing the camera will help. Just because video shoots doesn't mean photography should work too. Although there is one camera, different chips are responsible for video and photos. Therefore, the reason could be both software and hardware. Here you need to check, look and try (first the firmware, and then replacing the camera).

    Team V-ANDROIDE 03/16/2016 11:00

    Hello. If you've tried everything, there are only two options left. Try flashing your device. If the firmware does not help (or you are afraid to flash it yourself), then take it for repair. There are no camera settings in mobile devices. Therefore, you are unlikely to be able to do anything. And here is the logic. If the problem is software. then the firmware will solve it (you should only install the official service firmware). If the problem is hardware (that is, not software, but rather some physical component of the camera has failed - a controller, matrix or other), then only replacing the camera will help. Just because video shoots doesn't mean photography should work too. Although there is one camera, different chips are responsible for video and photos. Therefore, the reason could be both software and hardware. Here you need to check, look and try (first the firmware, and then replacing the camera).

    Anko 03/18/2016 21:43

    Hello! I have huawei phone p8. The phone was repaired (completely changed back cover) after that the front camera stopped working, it says “camera error, cannot connect to the camera,” but this is still a victory, after this sign the camera completely stops responding - t. e and the usual one does not work, it starts working after a reboot or if you clear the cache. but if you turn on the frontal one again, then history repeats itself.

    Artyom 03/21/2016 19:49

    Ekaterina wrote 18 days ago

    Hello, I have a problem with my camera. I turn it on and it shows a black screen. I try to press the buttons and nothing happens, after a few minutes it says the camera application is not working, close it? Please tell me what to do!!!
    Ekaterina, have you found a solution?

    Rodion 04/01/2016 14:46

    Hello! Telephone Sony Xperia C (you can look it up on the Internet). The camera weighs only 6 MB, but after clearing the cache it began to weigh 1.5 MB. Before this, the camera worked perfectly, I didn’t complain about anything. Yes... I have viruses that cannot be removed, such as “smart host, adobe air, etc.... They are of the “system” type, since they cannot be removed, they say “impossible to remove” system file" But I deleted them using rut... But they are downloaded again! And so on endlessly. No antivirus will stop it, most likely it will stop the ant. I tried all the antiviruses, everything! This virus is very annoying. You enter the game, the game stops and so on endlessly, if you don’t click on the tabs and remove the virus that came out, but after two minutes this crap appears again. Downloaded the program Titanium Backup and with it I froze all the viruses, but that was a long time ago. Now everything is frozen for me and they cannot be deleted in any way, even the firmware will not help... The Play Market also does not work for me, since I downloaded freedom, I did not know that this would break the Play Market. Help me out, please!

    Team V-ANDROIDE 04/06/2016 11:13

    Hello. Most likely, the cable of the camera (front) was damaged during the repair or the connector was connected incorrectly. Therefore, you should go to the people who did the repairs and tell them that after their repairs such a problem appeared. Let them fix it. I won’t advise you anything else, since most likely the problem is hardware (replacing the cable or the entire camera).

    Oleg 04/07/2016 13:34

    Hello. ASUS phone Zenfone. The selfie mode in the camera has stopped working. That is, when you turn on the “selfie” mode, the camera does not switch to the rear, but remains working on the front. Moreover, the camera itself works both front and rear. With what it can be connected? Maybe because of the update?

    Hello. What makes you think that the firmware will not help. Based on what you described, then all you have to do is reset to factory settings with formatting the flash drive and internal memory to delete everything. If this does not help, then you will need to flash the device. At the same time, before you flash, you need to remove the flash drive and format it on the computer. It is best to install the official service firmware. The firmware will solve all the problems described. And no longer download unverified files from fraudulent sites.

    Team V-ANDROIDE 04/13/2016 09:08

    Hello. If you have tried everything, then how can I help you? Have you tried doing a factory reset? If this does not help, then you need to flash it. The firmware must be installed with the official service firmware. Such firmware is not buggy and works more stable than others. In general, there may be two reasons why the camera does not work. The first is software and can be treated by resetting to factory settings or flashing firmware. The second is hardware. Such errors can be treated by replacing the non-working device. That is, the cable from the camera could fray, the camera module itself or the camera itself (matrix or other components) could fail. It is impossible to fix all this. Therefore, all that remains is to replace the camera. Hence the conclusion - if resetting to factory settings did not help, then flash it. If the firmware did not help, then you need to change the camera. Cameras are sold already with cables, so you will replace both the cable and the entire camera module at the same time. If you can’t flash it yourself, change cameras, etc., then take it for repair.

    Andrey 04/14/2016 14:52

    Hello. I bought a Land Rover Discovery V8 phone new in an online store, after a week when the camera or video is turned on, green interference appears on the screen like a matrix in a film, but there is none on the front camera when photographing the folk itself, half clear and half blurry at all. Resetting to factory settings did not help, alternative applications did not help. What could it be connected with? Software (reflash) or the slipper module itself (that is, replacing the camera will fix it)??? Please tell me, thanks in advance!

    Safatich 04/24/2016 14:04

    Hello. It says that the camera was not detected. Previously, resetting the settings saved me. But after last reset for some reason the app itself disappeared standard camera. I tried to download it from Google and it also says camera not detected. Latest official firmware

    Nastya 05/07/2016 14:48

    Hello!
    I have a Huawei P8, I still don’t understand how this happened, but I lost focus rear camera, with The front is fine, but the back is moving in waves, why?
    I already did everything and settings I reset it, factory antivirus, reset the cache, now I don’t know what else to do....((
    Help please:3

    Nikita 05/08/2016 14:08

    Tired of simple 4.4.2 Kit Kat. I updated it to 5.1.1 lollipop. The firmware was actually called rr-remix. After the firmware, when entering the camera, there was a message: Error connecting to the camera. I put factory firmware. And the camera seems to turn on, but only for a minute, and then the device freezes and the screen is black. Problem with the module and need to be repaired?

    Team V-ANDROIDE 05.25.2016 12:58

    Hello. Interference on the camera indicates that the camera cable is broken or there is no contact. In general, this is not software problem, and the hardware. That is, you need to disassemble your phone and check the camera cable and the camera module itself. Most likely this is a factory defect. Moreover, the phone is new. Therefore, I do not advise you to go into its “insides” yourself, as this will void your warranty. It’s better to contact the store where you bought the phone and tell them what happened. You should have it replaced or repaired under warranty.

    Team V-ANDROIDE 05.25.2016 13:01

    Hello. If there are two cameras and there is a function to switch between cameras, then look for the icon more carefully. When you start the camera, which camera is running? Front, you mean that camera that looks at you? So you see yourself on the screen? or is “front” the main camera (the so-called rear camera)? It is possible that the cameras on your device cannot be switched. That is, when you launch the camera (photo or video), the main camera works, with which you take photos and videos. And when making video calls, the call goes to the front camera so that your interlocutor can see your face. At the same time, it is not possible to switch cameras (the system itself determines when to use which camera).

    Hello. It is quite possible that this is a hardware problem. That is, the camera itself has failed or the cable has broken. But it may be that the firmware is glitchy and even a reset does not help fix the error. Nothing can be said unequivocally here. Try flashing your gadget. However, you may not install the most new firmware, but the main thing is to install the official service firmware (even if previous version) – . If the firmware does not help (or if you are afraid to flash it yourself), then bring it in for repair. If the problem is hardware, then you certainly won’t be able to fix it yourself.

    Team V-ANDROIDE 05.25.2016 13:02

    Hello. You've tried everything, so all that's left is to try flashing - . If even the firmware doesn’t help (or you’re afraid to flash it yourself), then bring it in for repair. It is quite possible that this is a hardware problem. That is, the camera itself failed. Or maybe the matrix and camera are fine, but the autofocus system is out of order. In any case, the entire camera (the entire module) is replaced, since it is all assembled and it is impossible to replace any driver separately. I don't think you can replace the camera on your device at home.

    Team V-ANDROIDE 05.25.2016 13:02

    Hello. It is quite possible that this is a hardware problem. That is, the camera itself has failed or the cable has broken. But it may be that the firmware is glitchy. Therefore, first of all, try to reset to factory settings -. If even a reset does not help fix the error, you will have to flash it. But nothing can be said definitely here. Try flashing your gadget. In this case, you can install not the latest firmware, but the main thing is to install the official service firmware (even if it is of the previous version). If the firmware does not help (or if you are afraid to flash it yourself), then bring it in for repair. If the problem is hardware, then you definitely won’t be able to fix it yourself, since you need to replace the non-working camera with a new one.

    Hello. Try flashing again. But, this time install the official Lollipop service firmware (5.0.1). Even if there are problems with the camera even with the service firmware, take it for repair. I don't know any other options.

    Team V-ANDROIDE 05.25.2016 13:03

    Hello. What does “I’m taking a screenshot on camera” mean? I don't understand what you are doing. Do you take photos with a camera? Or are you taking a screenshot? Please clarify what you are doing there. It is quite possible that this is a hardware problem. That is, the camera itself has failed or the cable has broken. But it may be that the firmware is glitchy. Therefore, first of all, try to reset to factory settings -. If even a reset does not help fix the error, you will have to flash it. But nothing can be said definitely here. Try flashing your gadget. In this case, you can install not the latest firmware, but the main thing is to install the official service firmware (even if it is the previous version). If the firmware does not help (or if you are afraid to flash it yourself), then bring it in for repair. If the problem is hardware, then you definitely won’t be able to fix it yourself, since you need to replace the non-working camera with a new one.

    Team V-ANDROIDE 06/01/2016 20:59

    Hello. Most likely the problem is in the cable. At all, similar problems can be either hardware (the cable is broken, the contacts have oxidized, or the camera itself has failed) or software (a software failure occurs). Software failures can be resolved by resetting the device to factory settings - or by flashing the firmware. But, if the reset did not help, then this indicates that the problem is hardware and you just need to replace the camera and cable. To do this you will have to disassemble the device. If you don’t have experience yourself, then it’s better to take it straight away for repair. On some devices, you can replace the camera cable separately (if it is the problem), but more often, the cable and camera are soldered and come already assembled, so you will have to change everything together.

    Anastasia 06/13/2016 18:32

    Hello, there are problems with the front camera
    As soon as you turn it on, the screen is vertical stripe and some kind of blue-violet color. The pictures are also obtained with all the distortions.
    The front camera is fine
    Tell me, please, what could it be?

    Team V-ANDROIDE 06/16/2016 14:24

    Hello. I take it your camera isn't working? There may be two reasons for this. If the problem is software, then it can be solved by resetting to factory parameters () or, if this does not help, then by flashing the firmware. If the problem is hardware (even if the firmware did not help), then you need to change the camera itself, since it has failed (either the cable has frayed, or the module itself has burned out). You are unlikely to change it yourself at home. This is not difficult to do; you need to know which camera to buy (by connectors, size and form factor), disassemble the device, carefully replace everything and reassemble it.

    Team V-ANDROIDE 06/29/2016 18:51

    Hello. This indicates that there is a problem with the cable or connector. In general, the problem is hardware. That is, you need to disassemble the phone and check the integrity of the harness that connects the camera, whether there are any kinks or abrasions anywhere, and whether everything in the connectors is securely connected. If you can’t disassemble it yourself or doubt your abilities, then it’s better to immediately bring it in for repair. There are no other options here. Remember that trying self-repair can lead to even more complex breakdowns and costly repairs.

    Hello. If rebooting does not help, then it is quite possible that this is a hardware problem. That is, you will have to replace the camera with the cable. But, before doing this, you need to try to reset to factory settings -. If even this does not help, then take it for repair, or disassemble the phone yourself and check the camera and cable and replace them with new ones.

    Team V-ANDROIDE 06/29/2016 18:52

    Hello. Most likely, it was the camera that failed. Therefore, you need to take your phone (tablet) for repair. You can, of course, try resetting to factory settings -. But, I repeat, most likely that’s it, the camera needs to be replaced. Cameras often fail due to the cable being frayed. It often happens that people forget to turn off the camera and it breaks down (since it is not designed for long-term operation). In general, there are many reasons why a camera can fail, but there is only one solution - replacement.

    Team V-ANDROIDE 07/13/2016 20:28

    Hello. How did you determine the number of pixels in the photo? What firmware did you install? Maybe you installed custom firmware that just doesn't work correctly. Personally, I recommend installing official service firmware, as they work best.

    Team V-ANDROIDE 07/13/2016 20:43

    There may be two reasons for this. If the problem is software, then it can be solved by resetting to factory parameters () or, if this does not help, then by flashing the firmware. If the problem is hardware (even if the firmware did not help), then you need to change the camera itself, since it has failed (either the cable has frayed, or the module itself has burned out).

    Angelina 07/15/2016 16:31

    Camera does not work.
    The child deleted his native camera from his phone, but then it restored itself, but when I go there they write to me that “unfortunately, the camera application has been stopped forcibly, tell me what to do.”
    No matter what camera I download, it says the same thing..
    Today I formatted the whole phone but the camera still doesn’t work
    I have an LG phone

    Yura 07/20/2016 13:50

    The answer for all questions. More people do a RESET (factory reset), and this is not correct! (even if you did not reset the settings) You need to return the factory settings on the contrary!
    Settings-Restore and reset-Return to factory settings.

    Team V-ANDROIDE 07/28/2016 10:40

    Hello. One option is to specify “Save photos and videos to the built-in memory” in the camera settings. Sometimes, this error occurs due to a flash drive that is not working correctly. That is, either format the flash drive at a low level, and then normal mode V file system FAT32, or buy a new flash drive (from a normal manufacturer). It's possible that the Gallery and Camera apps themselves are glitchy. Therefore, if the first option did not help you, then try installing (from Play Store) application for viewing photos (gallery) and camera. There are many different ones alternative applications. Try which one will work better and you will like it more. Well, you can try to reset to factory settings - (but there is no 100% guarantee that the reset will help, here you decide for yourself whether to do it or not).

    Team V-ANDROIDE 08/10/2016 21:31

    Hello. The simplest and quick way recovery - reset to factory settings - . If you don't want to reset, you can try to activate the camera manually. First, restart your phone. If the camera does not work, then enter the application manager, find the camera there (perhaps there will be a “Disabled” section in the application manager, in general, find the “Camera” application somewhere in the manager). Then open it and look, there should be a button “To default settings” or “Enable”. Look carefully. As a last resort, do a factory reset.

    Kostya 08/19/2016 21:54

    In the camera settings, before flashing the smartphone, the front camera could take photos with a quality of 5 megapixels; after flashing MTS, the maximum value of 4 megapixels became available on wide screen, and 5 megapixels in full-screen mode. The quality of the front camera also deteriorated: it was max. value 2 mp, after flashing it became 1 mp. MTS smart sprint 4g phone. The firmware is official.

    Sergey 08/25/2016 04:49

    Greetings. Fly iq446. The rear (front) camera stopped working. The front one works fine. The icon for switching from one to another just disappeared. At the same time, the flash located at the back does not work either. I tried to turn it on like a flashlight, but it cursed. What options? Sew?

    Team V-ANDROIDE 08/25/2016 11:34

    Hello. Most likely some kind of software glitch. Try doing a factory reset - . If it doesn’t help, then take it for repair, since it is possible that the camera module itself is damaged, and you yourself will not be able to repair or replace it.

    Zalina 08/28/2016 20:04

    Hello.. problem with the front camera.. htc phone one mini.. before, without any problems, swiping my finger from right to left, the camera switched to the front one and vice versa.. now not (((I just can’t switch to the front camera.. and in the file where there are photos for viewing in the background open chamber there were only those that were taken.. now all the photos are there including pictures and so on((What could be the problem.. maybe somewhere you can set this up((what to do((?

    Ulyana 08/28/2016 21:19

    I have this problem..... I ordered a HOMTOM HT3 from Aliexpress, the front camera does not work, and the front camera generally shoots upside down. The flashlight doesn't work...it gives an error graphic error interface... What to do? I updated, reset everything to factory settings... nothing helped.... help me

    Team V-ANDROIDE 09/08/2016 11:25

    Hello. What's the question? It happens. Apparently the firmware is simply not very well optimized. It also happens that WiFi stops working, sometimes the camera does not work at all. All you have to do is wait for the firmware to be finalized and released. next update, which will fix all bugs and shortcomings. Alternatively, return to old firmware, in which everything worked.

Anyone can buy a smartphone with a good camera. Currently you no longer have to pay for it big money. Budget models are equipped with photo modules whose characteristics are comparable to point-and-shoot cameras. Now certainly not a single memorable moment will pass by, but will be immortalized using the camera on your smartphone. The developers provided users different applications, with which you can edit pictures and apply effects to them. When you pick up such a smartphone, you can immediately notice how progress has been made.

However, what more features is placed on phones, the more often system malfunctions occur. It happens that without visible reasons Can't connect to camera. The owner of a smartphone of any brand may encounter this problem. What to do in this situation? Let's figure it out.

Main camera problems during operation

A modern smartphone is a storehouse of various elements. The camera can be considered the most vulnerable. Any careless action increases the likelihood that the message “failed to connect to the camera” will appear on the screen. A camera error makes the user nervous. The surprising thing is that it can arise spontaneously. Problems with the performance of the module manifest themselves in the form of a lack of clarity in the pictures or the display of defects (light spots, stripes). In case of a more serious malfunction, the smartphone may prohibit access to the application or simply freeze. Some users write in reviews that their gadgets turn off altogether. And, worst of all, when the device writes “could not connect to the camera”, and the owner still tries again, this can lead not only to blocking the application, but also to a black screen. If the phone is in this condition, then there is little chance of rehabilitating it. It is advisable to contact the service center immediately. There, using special equipment, they will carry out diagnostics and accurately determine the cause of the malfunction.

Failed to connect to the camera: reasons

Every user should understand that any problem with the camera’s performance does not appear without reason. Why does the device not allow me to activate the application? Let's look at the most common reasons.

  • Firmware. If the user independently updated the system by force by downloading a file from the Internet, then there is a high probability that the important settings, and this will lead to incorrect operation.
  • Virus infection. Wide possibilities smartphones have made them quite vulnerable. If not installed in a timely manner special program for protection, virus infection cannot be avoided.
  • Damage to the gadget. If the device falls from a height or falls into water, there is a possibility of damage to the module. If it is not working, then the user will see “could not connect to the camera” on the screen. Android devices are all equipped with a system self-diagnosis option, so the user sees this message when there is a malfunction.
  • Pollution. For all devices, the camera is located on the back of the case. As a rule, it is not covered with a shutter. For this reason, dirt may accumulate on the lens, which also leads to incorrect operation.

Software glitches

The smartphone system can malfunction, so we’ll look for the root cause if the camera is not working.

  • Settings. If the parameters are set incorrectly, the application may not function correctly. For example, in the settings for saving photos, memory is selected external media. But it was later removed. This may cause a crash. To fix the problem, simply reboot the device.
  • Memory is full. In phones that lack free place To save pictures, the camera will not start. In order to fix the problem, just clear the memory or install media with a larger capacity.
  • Viruses. As already stated above, this reason is the most common. Having picked up malicious code, the device may interrupt the application or prevent it from starting. It’s easy to return to the initial state by downloading a good antivirus. After checking, delete the affected files and restart the phone.
  • Cache memory. When using applications on a smartphone, the system automatically sets temporary folders that speed up their operation. However, over time, when they accumulate, malfunctions appear in the system of the phone itself. In order to exclude probable cause problems with the camera, it is recommended to clear all temporary files.

First diagnosis

If you are unable to connect to the camera on Android, do not rush to the service center. Sometimes the problem can be so trivial that the user can deal with it on his own. The first thing you need to do is check the memory card. Sometimes it may not be read by the device, which is why the application error occurs. First you need to check whether the information on the media can be opened. If not, then the problem is with the card itself. You can try formatting it. If the media is working, then simply reinstall it. Then open the application.

If this does not help, then we continue the diagnosis. Now let's check the settings. In the menu, go to the appropriate item and select correct parameters, observing the sequence of the action algorithm.

In order to eliminate all common causes of camera failure, it is necessary to check the lens for dirt or damage. In the first option it is simply wiped, and in the second it needs to be replaced.

I can't connect to the camera - what should I do?

After the user has completed all the above manipulations, but there is still no access to the camera, then, most likely, you will have to contact qualified help. Although before that, you can try another method - resetting the settings to factory settings. It is recommended that you make a backup before activating this action. With its help, the user does not have to configure the phone again.

In most cases, resetting to factory settings will resolve issues that prevent the camera app from launching. But if this does not happen, you will still have to contact the service center.

Reboot in Safe Mode

Some advanced users, if they cannot connect to the camera, can try to get the application back to working by rebooting in safe mode. This option Excellent in cases where it is necessary to find the cause of a malfunction. The fact is that in this mode the device launches only basic applications, limiting functions to a minimum.

Algorithm of actions:

  • Turn off the gadget.
  • Press and hold the Power key until the shutdown menu message appears.
  • Select safe mode and confirm.
  • Activate the camera app and view your photos.
  • Repeat the steps again to make sure it works.

If the application functions correctly in safe mode, then the range possible reasons narrowed significantly. The problem must be looked for in a conflict of third-party applications.

What do the experts say?

In a situation where you cannot connect to the camera, experts recommend checking applications for compatibility. Some utilities may conflict with each other, resulting in frequent crashes. The user needs to uninstall all third-party applications that, when active, are capable of taking pictures. It's about about Whatsapp, Snapchat and others.

Removal must be done sequentially, checking the operation of the camera after each one. If the error disappears, then system support cleared of the conflicting utility. When testing the camera application, you need to switch between all modes; this will allow you to conduct detailed diagnostics and, as a result, restore full operation.

It also wouldn’t hurt to make sure installed updates. This is often the reason causing an error. If the program allows it, then it is advisable to remove them and install them again.

Access rights

Having trouble connecting to the camera? You need to check your access rights. Typically, this error appears in Marshmallow versions Android operating system. The factory firmware provides a personalized system that provides access to basic applications. The user must confirm that installed application allowed to access the camera.

Checking access rights:

  • Through main screen enter the menu.
  • Go to “Settings”.
  • After that, through “Applications”, open the “Cameras” tab.
  • Click on the “Permissions” link.
  • Move the slider to the right (position on).

Conclusion

If all the methods described above did not help fix the error, then most likely the problem is hidden in the hardware. Without special knowledge and equipment, the owner will not be able to fix it. In this case, you will have to contact a repair shop or service center if the device is still under warranty.