iTunes phone service. How to contact Apple Russian technical support? Reasons for the notification message

It is difficult to fully study all the intricacies of the operation of apple technology - there are many products and they all have different properties and settings. Therefore, sometimes even advanced users have minor questions that take too much time to resolve. In this case, Apple has its own technical support team - you just have to write to them.

It works 24/7, so you can ask for help anywhere at any time of the day. The main thing is that the Internet is stable, because in this material I will look at the fastest and effective option requests - online chat. You also need to know English, but first things first.

Apple recently updated its support page to make apple.com/support look nicer. Once on the page, immediately scroll down. Our goal is to quickly connect with specialists, so feel free to click Contact Support → Get Started.

First you will be asked about your location. The main thing here is to lie a little and choose United States. Well, or Russia in case of complete misunderstanding in English. If religious or any other canons do not allow you to perform such a trick, then, alas, nothing will come of it - Ukraine is not on the list of countries. By the way, Russian technical support only provides online chat in 1 out of 10 cases, so I highly recommend making friends with a translator.

Then decide in which area you need help. In my case it's Apple settings ID - I don’t fully understand how to properly share purchases on App Store with other users, so in the next menu I select the appropriate item. The same operation is suitable for other topics, but not always. Basically, technical support helps solve non-critical software glitches or simply tells you how to properly configure a particular function.

Next, you can choose the option to contact a specialist. Although only one will do - online chat. Just click on the icon and fill it out necessary information about yourself and within a couple of minutes its window will automatically open. Wait for the first message from the employee - it is always pleasant. For example, "How are you doing today?" or “All problems are solved - and yours will be solved. Tell me what happened.”

I have asked for help via chat more than 10 times - technical support has always responded clearly and to the point. Another advantage of this method is that you can ask a question of interest in a completely inappropriate topic. This happens when the online chat for the problem you are interested in is unavailable - you can simply write about the non-working iPhone features in the MacBook support chat, and a specialist will redirect you to the right person. AND Have a good day still wishes.

In some situations with a Mac, specialists may even ask you to download a special program to view your screen. Like TeamViewer, but from Apple and super secure. And the employees won’t be able to do anything except show you where to click and what to do. It’s very convenient when you don’t understand anything at all - you just follow the prompts and that’s it.

By the way, if this option of contacting you does not suit you, there is an alternative - via Twitter. Just mention

Every week, Apple top managers make serious statements; something is constantly happening in the Apple world. But what if you look inside the company from the other side, from the side of ordinary employees? We managed to contact one of the people close to Apple (he does not work for the company, but asked to leave his name behind the scenes) and asked him about the peculiarities of working in the most expensive company in the world.

It turned out that Russian support has four departments, each with almost a hundred people, all of them are located in different countries EU. These departments deal exclusively with support iOS users. They serve everyone who speaks Russian and calls a Moscow number. If they call even from Montreal, they help him too.

Extreme situations also happen - for example, it takes 2 hours to create Apple user ID, then look in the application, wait for it to load. People who have “suddenly” lost their contacts and calendars often contact us; many simply call to find out about the condition of their phone (is it new, is it with a guarantee, PCT). Most often there are no stupid calls.

Support uses the most 21.5-inch iMacs different configurations. Quite powerful devices. The work schedule is agreed upon in advance taking into account the employee’s wishes. All the employees are Russian, and even during the interview they check their level of Russian language proficiency. Well, you need to know English, of course.

Used for work special application iLog. It compares favorably with Salesforce, Oracle and even SAP. It's like any software Apple product, is notable for its intuitive simplicity and versatility: you type the name of the case (situation), and at the same time it displays articles on solving the problem in real time.

Using iLog, you can disconnect from the operator in one click, get data about the device, including its entire repair history, and use diagnostics to find out what’s wrong with it this moment not this way: detailed information about any component. A user can take and disable FaceTime using another utility: iCloud Support App. Disable iMessage, FaceTime, Keychain and so on. But in fairness, support does not see any user data, which should not concern them: it sees how many photos, how many contacts, and so on, but not the photos and contacts themselves.

It is impossible to track the device even with the user’s knowledge. If an Apple ID is stolen, support looks at what's wrong with it and asks questions to verify the identity of the caller. If everything is ok, then they send a letter to the specified mailbox. If a thief even changes the Apple ID himself, then all this is visible and quickly recorded. So they have no chance.

The number of calls depends on the day: Friday is quiet, everyone has turned to their phones and is rushing out into the countryside to “fry meat.” On Monday it’s sold out - everyone remembers their phones. If we take the average - 10 calls per day per person.

On average employees Apple support receive from 1000 euros to 3000 euros depending on the country and experience. About the ban on Android devices - everyone is free to choose what they like best. Many workers use Android smartphones and feel great.

WITH iOS release 9 more requests for support - many requests from those who imagine themselves to be designers and engineers, and give instructions to fix certain bugs operating system. But there are also requests on the case: for example, iOS 9.0.1 was released due to a bug leading to iPhone freezing when updating the device.

We'll continue to take a look behind the scenes at Apple, with more to come.

If you encounter a problem related to Apple technology or one of the Apple services, and it was not possible to solve it on your own or with the help of specialists, it’s time to ask for support from the company. We'll tell you how to contact Apple technical support in this manual.

Important: Before calling or emailing Apple, make sure your device is still eligible for service and support. This can be done on a special page of the official Apple website, where you need to enter serial number device and click “Continue”.

How to contact Apple technical support by phone

The most in a fast way Contacting Apple support is a phone call. Moreover, it is by telephone that you can get advice on the operation of all your devices - the possibility of online chat with company representatives will not be available on all issues.

Number technical support Apple: 8 495 580 9557

It is worth noting that the line operates only on weekdays, from 09:00 to 20:00 Moscow time.

How to Contact Apple Technical Support Online

There are only 11 in Moscow service centers, authorized by Apple, but you will not find their addresses on the official website or in Yandex and Google search. Of the 10 sites, only one will be truly official, although it will be indicated on all of them. “Secret” information can be revealed by an Apple technical support operator, and only after a ten-minute conversation, which is not very convenient.

Small dents, scratches, traces of tampering - all this is grounds to declare an Apple device out of warranty and bill for repairs, although in fact official service The gadget would have been accepted under warranty. If the case is not under warranty, for example, a broken or flooded iPhone, then without your knowledge it is made under warranty. Then they hand it over to an authorized service for free repair or exchange for a new one, after which you pay for the “repairs”.

The saddest thing is that after a visit to a fake service center, they may refuse to provide service under warranty at an official service center, since the gadget may be damaged after unqualified analysis.

1. https://service-pro.ru/ m. Dmitrovskaya, st. Novodmitrovskaya, 1, bldg. 13 and metro station Vernadskogo prospekt, 37 Vernadskogo prospekt, building 2, Forum shopping center, 2nd floor
2. http://deepapple.com/ M. Belorusskaya, 1st Yamskogo Polya St., 17 c.1.
3. http://powerline.ru/ metro station Profsoyuznaya, Nakhimovsky prospect, 36
4. https://brobrolab.ru m. Paveletskaya st. Derbenevskaya d. 1 and metro station Aeroport, Khodynsky blvd., 4. Shopping center "Aviapark", 4th floor, store "M.Video"
5. http://www.mclabs.ru/ metro station Lubyanka, Novaya Ploshchad, no. 10 and metro station Varshavskaya, Chongarsky Blvd., no. 9
6. http://www.modernservice.ru/ m. Begovaya, st. Begovaya, 7 and metro station Rechnoy Vokzal, Solnechnogorsky proezd, 11 and metro station Domodedovskaya, Generala Belova d.35, M.Video store
7. http://cepco.ru/ metro station Preobrazhenskaya Square, Kolodezny Lane, building 3, building 25
8. https://care.b2x.com/ru/ru m. Teatralnaya, st. Petrovka, 2 and metro station Lubyanka st. Nikolkaya, 10
9. http://www.ymservice.ru/ m. Barrikadnaya, st. Sadovaya-Kudrinskaya, 20 and m. University, Lomonosovsky Prospekt, 25 bldg. 2 and m. Mayakovskaya, st. Tverskaya, 24 bldg.