Manually stopping processes. Removing application data

Has this ever happened to you? Find interesting application and try to install it, but when you click the “Install” button, you receive an error message. Quite annoying, isn't it? Therefore, we decided to compile a list of common errors, what they mean and how to fix them.

Solutions similar problems based primarily on own experience, as well as the forum moderators of their readers. If you encounter other problems with Google Play, describe them in the comments below and we will try to help.

Error DF-BPA-09 (Error processing purchase)

A purchase processing error happens quite often when you try to download an app. The problem does not go away on its own, so you need to open the settings.

Solution:
This bug is specific to Google Play, so we hope it will be fixed soon. In the meantime, do the following:

• Open Settings on your device.
• Go to the “Applications” section and then to the “Application Manager”.
• Go to the “All” tab.
• Find “Google Play Framework” in the list and click on it.
• Clear application data by clicking the appropriate button.

If this does not help, then go to the Google Play website from your computer and install the desired application from there.

Error code 194

An error occurs when you try to download games or programs from Google Play Store.

Solution:
To get rid of this error, you need to clear the Google Play Services application data.

• Open the Settings app > Applications > Application Manager.
• Go to the “All” tab and find “Google Play Services”.
• Click on it and then clear the data.
• Repeat this process, but this time select “Google Play Store” from the list of applications. Now try installing the application again.

If this does not solve this problem, then try updating the application store itself by downloading latest version link.

Error code 495

The problem occurs when downloading and updating applications.

Solution:
Remove Google data Play Store in Settings > Applications > Application Manager > All > Google Play Store. Also delete Google data Services Framework.

Remove the Google account from your device, restart your device and add it again.

Error code 941

Interrupting the update process.

Solution:
Go to Settings > Applications > Application Manager > All > Google Play Store and click the clear data and clear cache buttons. In the same section, find “Download Manager” and clear the data and cache of this program. Try updating again.

Error code rh01 or rpc:s-5:aec-0

Error while receiving information from the server.

Solution:
Go to Settings > Applications > Application Manager > All > Google Play Store and clear cache and data. Repeat this procedure with Google Services Framework.

Another solution:
Try deleting your existing Gmail account, rebooting your device, and then adding it.

Error code 504

The application could not be loaded due to an error.

Solution:
Just clear data and cache Google applications Play Store and Google Services Framework from settings. Go to Applications > Application Manager > All and find them.

Another solution:
Try deleting your Gmail account.

Error code 491

Application downloads and updates are not possible.

Solution:
Remove your Google account, restart your device and add it again. Next, go to “Settings”, open the “Application Manager” item in the “Applications” section. In the “All” tab, find Google Services, clear their data and cache, and then force quit the application.

Error code 498

Interrupting downloads from the Google Play Store.

Solution:
The problem is that the cache partition on your gadget is full. Remove unnecessary applications and files, and then reboot into recovery mode. To do this, turn off the device, and then hold down the “Volume Up”, “Home” and “Power” buttons. This mode allows you to clear the cache and make full reset smartphone or tablet.

Select “wipe” cache partition” using the volume buttons. Press the Power button to confirm.

Error code 919

The application downloaded and installed, but does not start.

Solution:
The problem is that the device does not have enough free memory, so delete unnecessary data, such as music, application type.

Error code 413

Applications cannot be downloaded or updated. If you are using a proxy, be aware that it may cause problems in Google work Play Store.

Solution:
Find the “Applications” section in settings, go to “Application Manager”, and then open the “All” tab. Find the “Google Services” and “Google Play Store” applications in the list and clear their data.

Error code 921

You cannot install the program or game.

Solution:
Try clearing the data first and Google cache Play Store, but if that doesn't work, then delete your Google account, restart your phone, and then add it again.

Package file damaged

Google Play Store application store error.

Solution:
Open Settings, go to Applications, then Application Manager. In the “All” tab, find the application, causing an error, and clear its data.

Another solution:
Try installing the application from the web version of the store or downloading it via a mobile connection rather than a Wi-Fi connection.

Error code 403

Loading is not possible and the request is “invalid”. This usually happens when two Google account used to purchase applications on one device.

Solution:
Login to Google Play Store with the correct account Google. Uninstall the app that was causing problems and install it again by clicking the purchase button.

Second solution:
Remove VPN settings. To do this, go to Settings > Other settings > VPN.

Third solution:
You need to completely erase your entire search history, which you can easily do in the Play Store yourself by selecting “Clear search history” in the application settings.

Fourth solution:
Create new account and use it to log into the app store. Then, reinstall this application.

Error code 923

Loading is not possible: there was an error synchronizing your account data or there is insufficient cache memory.

Solution:
Delete your Google account and unnecessary applications. Next step will become complete cleaning cache via recovery: select “wipe cache partition”, and then reboot the device by clicking “reboot system now”. Don't worry, your data will not be deleted. Add your account again.

Error code 492

The application cannot be installed due to the fault of the Dalvik cache.

Solution:
It's very simple - clear the data from the Google Services and Google Play Store applications. To do this, go to the “Applications” settings section, then to the “Application Manager” and move to last tab, "All".

Note: If the problem is not resolved, then you need to clear the Dalvik cache. Start your smartphone in recovery mode by first turning it off and then holding down the “Volume Up”, “Home” and “Power” buttons. In the menu that appears, select “wipe cache partition” using the volume buttons to move, and confirm by pressing the power button. As a last resort, you can do a hard reset of the device.

Error code 101

The program cannot be installed because too much is already installed.

Solution:
Remove old, unused applications.

Error code 481

There is a problem with your Google Play Store account.

Solution:
Remove your current Google account and add another one.

Error code 927

The download is not possible because the Play Store is being updated.

Solution:
Wait a couple of minutes until the Google Play Store is updated. If the problem persists, then go to the “Settings” application, move to the “Applications” section, “Application Manager”, and then go to the “All” tab. Find Google Services and Play Store apps here and clear their data and stop them.

Error code 911

You can't download the app.

Solution:
First, try clearing your Google services data. If that doesn't work, then try downloading the program by connecting to a different Wi-Fi network. You can also try downloading it using your mobile data.

Error code 920

The program or game cannot be downloaded.

Solution:
Turn Wi-Fi off and on, then try installing the app again. Clear Google Play Store data, remove updates, and restart your device.

Another solution:
Try deleting your Google account, then restarting your smartphone and adding it again. You can also add another account.

Error code -24

The problem is unknown.

Solution:
To resolve this error, you need superuser rights. Install Root Explorer, go to Data/data and find a folder there with the name of the application that is not downloading. Remove it and try again.

Error code pc:aec:0]

Solution:
Delete all synced accounts. Open settings, go to the section with installed applications, and find Google Play Store in the list of all. Delete its data and reboot the device and try again.

RPC Error Code:S-3

The application cannot be loaded.

Solution:
Delete your account Google entry, then add it again. You can also try adding an alternative account.

If you have any other problem then comment and we will try to help you.

Updated 02/22/2017

Error code 975 on Google Play

The good news is that error 975 occurs very rarely, but the bad news is that there is no solution yet. If you encounter this problem, then contact Google technical support.

Google Play Error Code 963 on Google Play

Mostly owners encounter this error. HTC One M8 and M9 when trying to install something from the Google Play app store or just update an application.

First solution
Try clearing the cache of the Google Play Store application, as well as the built-in download manager. Look for these programs in the Application Manager, where all installed applications are located.

Second solution
If this error is still present then now try to remove Google updates Play Store and then clear its data.

Third solution
Disable the card microSD memory. To do this, open the settings, go to the “Memory” section, and then click the “Disable” button. Now launch Play Store and try updating/installing the app again. If it works, then you can activate microSD back.

Fourth solution
An update error may occur due to the application being located on the memory card. Try transferring it back to your phone's memory, and then update it through the market. If the process is successful, then you can transfer the application back.

Error code 944 on Google Play

This issue occurs during application updates. Users encounter it when the application store does not work, that is, the problem is in the company’s servers.

Solution
Go to the Play Store a little later. This is a temporary problem, so you just need to wait a little.

Error code 940 on Google Play

The application cannot be loaded.

Solution
Sometimes all you need to do is restart your phone, but if nothing has changed, follow these instructions:

• Open “Settings”, “Application Manager” and find Google Play Store in the list. Clear this app's cache.
• Here, find the “Download Manager” application and clear its data.
• Do the same with Google Services Framework, Chrome and Hangouts.

Error code 924 on Google Play

Usually occurs during the installation of applications with additional data that take up more free space in the phone memory. The application loads, but an error message appears on the screen, causing the process to abort.

Solution
Remove installed updates Google Play Store applications. After that try downloading required applications again.

Error code 906 in Google Play (for 906 and 963 the solution is the same)

This error mainly occurs on smartphones such as HTC One M8 and M9 during installation of applications or updating them.

Solution
If you have problems installing or updating applications, you need to clear the cache and Play data Marketa. If this does not help, then you need to remove its updates. If this does not clear this error, then try disconnecting the memory card and only then you need to repeat the installation/update process.

Error code 905 on Google Play

Difficulty downloading apps or correct installation updates.

Solution
Open settings and go to the section with all the applications installed on your phone. Find Google Play Store there and uninstall updates, then wait a few seconds. Then give time for the Market to install these updates back and then the problem should disappear.

Error code 505 on Google Play

Two or more apps with duplicate permissions.

Solution
You need to find out which application has the same permissions as the one you want to install and then you need to remove it. To do this, you must find the APK file of the application you are going to install and then try to restore it using the tool Lucky Patcher. It will display an alert with the name of the program that is having problems. It, as you might have guessed, needs to be removed.

Error code 501 on Google Play

If you can't open the Google Play Store or install, then it's almost certain that you have a 501 error.

Solution
To solve this problem you need to clear the data of these apps: Google Play Services and Play Store. You also need to delete your Google account and then restart your phone. Now you can add your account again, but wait 5 minutes until everything synchronizes (just don’t touch your smartphone). After this, the 501 error should not bother you.

Error code 497

Difficulties updating installed applications.

First solution
Clear Market data: Open Settings, go to Applications, and then go to the All Applications menu. Find Google's app store in the list and clear data and remove updates.

Second solution
Disable the memory card through the memory settings and then try updating the application with which the error occurs. If it doesn't help or you don't use microSD, then check out the third solution.

Third solution
Unfortunately, this method requires superuser rights. With their help you can remove system application, which does not want to be updated. Install from the app store Root application Explorer, and then go to the system section of the phone (System/App). Here, find the application and delete the folder with it.

Error code 110 on Google Play

The application cannot be installed.

Solution
Just clear the Play Store cache. If the problem persists, then try installing the application through the web version of the application store.

Found a mistake? Select it and press Ctrl+Enter

Let's take a closer look at error 497, as a result of which it is impossible to install or update applications via Play Market. It occurs most often on budget smartphones and tablets, but sometimes owners of advanced flagship devices also suffer from it. Let's take a closer look at why Play Market error 497 occurs, and also what ways you can get rid of it.

Causes

Google regularly releases updates to its software products, including operating system Android and its individual components. These also include the Google Play Market application store. And it may happen that after the smartphone or tablet was launched for sale, several client update packages were released. Budget devices, which very rarely receive new updates, suffer from this especially often. Therefore, when you try to download software to your device through an outdated version of the Play Market client, error 497 may occur. Fortunately, devices with outdated software becomes less and less, accordingly, this problem appears less frequently.

Most often, error 497 appears when using the application store via a wireless Wi-Fi network, as well as when trying to install popular software products such as WhatsApp, Viber or Facebook. If you regularly suffer from error 497, then use the recommendations to eliminate this shortcoming.

Ways to fix error 497 on Android devices

Method 1: Clear cache and Google Play Market data

Is one of the most universal methods get rid of errors in the Play Store, including the problem with code 497. To implement it, follow these steps:

1. In the tablet or smartphone menu, go to Settings - Applications - All - Google Play Market.
2. Click the “Erase data” or “Clear cache” button, or better yet, both at once.
3. Repeat the steps for the Download Manager application and Google Services Framework.
4. Reboot your device and try to use the Play Store again.

Usually at this stage it is possible to achieve correct operation. If the failure continues to interfere with your work, then use one of the following recommendations.

Method 2: Uninstalling the Play Store update

Especially relevant on budget models. Some time may pass between release and sale, during which the Play Store version may become outdated. Considering that of all Google products Since the Market is updated in the background, without user intervention, the updates may not install correctly due to the fact that at this moment you will try to use it. Removal latest updates Play Store will lead to it original form, as it was when it was first launched, which will allow you to avoid some errors in operation. For this:

1. Find it in the list of all Google Play Market applications.
2. Click the "Uninstall updates" button.
3. Reboot your device.
4. Connect to the Internet and wait a few minutes for the system to automatically update the application store.
5. Try installing or updating the software again.

Method 3: Reinstall the problematic application

Quite simple and reliable way bypass error 497 Play Market. Getting rid of outdated version product, you will get rid of the source of the problem. The only big disadvantage can be considered mandatory deletion all application data. Okay, if it's some kind of working programm, but what if this is a game? Then all progress will definitely be deleted. Here you choose for yourself - either error-free work or saved progress.

How can I remove installed software?

1. Open settings software product, find the product that is causing the problem, and click “Uninstall” in its menu.
2. Wait for the uninstallation to complete (the time depends on the size of the program or game).
3. Log in to the Play Store and reinstall the removed product.

After reinstallation The problem with Play Market error 497 should not be repeated. If it continues to manifest itself, giving you no peace, then read on.

Method 4. Delete the original apk file of the application

To do this, you will definitely need root rights, as well as file manager with access to system partition file system devices. Next follow the instructions:

1. IN root directory file system, go to the System/app folder and find the directory where the files of the installed program or game are stored.
2. Just in case, reboot your device.
3. Login to the app store and install again.

An alternative option is to use, if the problem continues, any other application store, for example, Yandex.Market.

Method 5: Reset settings

If no method works, then simply reset all settings to their original settings. But be prepared to lose all your data.

Play Market is an application that acts as a manager for all programs on a smartphone. This is why errors associated with the functioning of the Play Market are especially unpleasant.

Description of the most common errors when working with the Play Market

Do not forget that Android Market, Google Play Market, Google Store, Play Market is the same application. So don't be alarmed by the mismatched names.

Error codes 400, 410, 489 - Internet problems

Error codes 400, 410, 489 are caused by problems with the Internet:

• error code 400 is not caused by a failure of the Play Market itself. Problems with downloading occur due to poor connection or connection failure;
• errors with code 410 and 489 - the failure does not occur in the Play Market application itself, but at the level of connection to the Internet source.

The way to solve such errors is to change the reception source:

1. If you are using WiFi connection, try disconnecting and then reconnecting to the signal source.
2. If the error persists, try connecting via mobile Internet.
3. When in role Wi-Fi source the computer is acting, you need to check the correctness of the Internet settings on the computer itself.

Error code 404: Application download error

The problem is the download stops. The download process stops at 95%. The app may be blocking the download. parental control Google Play Market. To disable it:

Error codes 406, 409, 481 - problems with your Google account

What these errors have in common is that they are all related to problems with the Google account:

• error code 406 occurs while updating and in this situation the problem is incorrect operation Google account;
• error code 409 - the cause of this failure is problems with Google account synchronization;
• error code 481 – account error. This type of error occurs due to Google account problems.

To fix the problem:

If this method does not solve the problem, then remove all Play updates Market and try logging into it again:

Error code 420: Application download error/interruption

The error occurs due to insufficient space on the device. To continue downloading, free up the device memory.

Error codes 490, 491

Error 490 - the application download process stops or does not start at all.

Error 491 occurs due to excessive accumulation of “garbage” in the device memory.

To resolve both problems you need to clear the cache Play apps Market. For instructions on clearing the cache, see the “Error codes 406, 409, 481 - problems with your Google account” section of this article.

Error code 492: Application cannot be downloaded/updated due to an error

Error code 492 indicates that there was a storage failure Play cache Market. It follows that you need to figure out the location of the cache, or more precisely, move it to another location.

Error code 495: File not found

This error can appear in two cases:

• the developer removed the program from the server. Unfortunately, little depends on us here. Please wait while the developer re-downloads the program. This option is only suitable when such an error appears when using a specific application;
• The "Download Manager" buffer is full. Clearing the cache will help here. For instructions on clearing the cache, see the “Error codes 406, 409, 481 - problems with your Google account” section of this article. After removing the junk, reboot your device.

Error codes 497, 498

Errors with codes 497 and 498 appear while downloading a program from the Play Market. It is not possible to perform this action, since the Play Market may display the message “not enough memory” even when there is a lot of memory on the device free space. The situation is being corrected:

• deletion unnecessary files to free up memory. Make sure there is actually enough space;
• changing the application download location.

Universal ways to get rid of errors

There are many sources for errors, and even more solutions. But there are several universal techniques that can be used to fix problems within five minutes. Before implementation global operations It is recommended to follow several steps.

Backup

Backup is backup data. During the backup process, a copy is created, which is intended to restore files in case of damage or loss. When fixing any problems related to the OS, there is a high probability of losing all information, so you need to play it safe. You can select an application from the list as a tool for creating a copy:

• Ultimate Backup, etc.

Each of these programs is free and available in free access online.

Photo gallery: backup applications

GCloud Backup allows you to very quickly move information from your smartphone to the cloud Helium allows you to back up your applications and data to an SD card or cloud storage Super Backup allows you to quickly create backup copy contacts, messages and call logs
Titanium Backup can backup and restore all user data Ultimate Backup can copy and restore data to automatic mode Holo Backup allows you to backup over a wireless connection

Checking background communication

Background data of a program is special information that is transmitted in two directions over the Internet even when the application is offline. Correct work Play Market is impossible without correct settings operation of this mode.

Table: how to enable background mode on different versions of Android

OS version	Switching method
Android 4.4 and below	Choose a section " Wireless network" and find the "Data transfer" property. On the right top corner There is an icon in the form of a vertical ellipsis - this is a menu. Click on it. There should be a checkmark next to the “Auto-sync data” item. If it is missing, add it. After this, a dialog box should appear asking you to enable synchronization - click “OK” in it.
Android 5.0 - 6.0	Go to your device's Settings menu. IN context menu Select Data Transfer and then Mobile Data Transfer. Select the desired connection. After this, you need to select Play Market. Go to the Background section and switch to Unlimited Data.
Android 7.0 and above	Go to the "Settings" menu. Select Data Transfer and then Data Saver, which should be turned on. If “Traffic Saving” is disabled, go to step 4. Select the "Unlimited data access" option. Select Play Market - the button should be in the “Enabled” position.

Google Account Sync

Synchronization is the process of exchanging data between devices. It is needed to quickly and efficiently display changes simultaneously on all synchronized devices. This way you can save a large number of time, so you don’t have to re-enter the same data.

To synchronize your account:

Video: how to sync Android via Google account

Clearing cache

Android OS programs often download information from the Internet. The most common example is pictures. They are precisely stored in cache memory. That is, the application simply shows a previously downloaded image, instead of wasting Internet traffic and time on re-downloading. This is a very convenient property of cache memory, since repeated downloading leads to monetary losses due to traffic consumption, and also slows down the operation of other Internet-related applications. The cache memory becomes clogged over time, including with unnecessary, outdated data. This results in slowdowns in the operation of the device, to avoid which it is necessary to clear the cache.

How to clear cache

1. Enter the device settings menu, find the “Applications” section in it.
2. On the list installed programs find Play Market and select it.
3. Click the Clear Cache button.

Photo gallery: deleting cache using built-in Android tools

After removing the garbage, your smartphone will start working much faster, and all errors will disappear.

Video: clearing cache on Android

Removing application data

Application data is information about all operations starting from the first launch of the program. A large accumulation of this data slows down the application and various errors. Information can also take up quite a lot of space. After deleting the data, the application will return to the state it was in before the first launch.

How to delete app data

The principle of operation is similar to deleting the cache, only you need to click “Delete data”.

For removing unnecessary information you must click the “Erase data” button

The vast majority of errors from the Play Market can be resolved using the methods described.

Video: universal methods for getting rid of Play Market errors

You can get rid of most Play Market errors by clearing the cache and application data. Don't forget to check your Google account synchronization, pay attention to the status background mode data exchange. Play Market errors are something you can handle.