After Vnukovo customs, where does the parcel go? The parcel has been released by customs - how long to wait, what does this mean?

Our country is the largest in area on the planet. This is not only a reason for some pride, but also creates certain difficulties in the work of a number of institutions. For example, in small states it is enough to have a minimum of post offices in order to optimally set up logistics. This will not work in the Russian Federation. If you do not optimize the flow of goods and correspondence sent via mail, the cost of each shipment will be very high. One of the ways to solve this problem was the organization of special structures that are responsible for sorting cargo and their further redistribution. People usually remember them in situations when they are tracking their parcels. For example, many already know that there is a sorting center in Sharapovo, through which quite a lot of different goods pass through. postal correspondence and other types of transfers.

Very often people complain that this is where their packages get stuck. for a long time or return to it after seemingly continuing the movement. Why does this happen and where exactly is this located? postal structure can be found out from this material.

What is the function of this organization and where is it located?

The Sharapovo sorting center has one more official name– MR LC “Vnukovo”. This is a very large branch Russian post, which sorts correspondence and parcels passing through the airport of the same name. That is, most of them are international.

For example, a person orders something from one of the foreign online stores. What is purchased often enters our country through these “air gates.” After this, the package is moved to this service center, where it is checked and sent further if everything is in order. Why here? The fact is that customs Service Russian Federation operates here. Which is extremely convenient for the interaction of both structures.

Naturally, many are interested in the following question: where is it located? Official sources allow us to answer as follows:

• Branch index – 102975;
• Address – Moscow, Marushkino, Chertanovo;
• The telephone number for receiving information is +7-495-500-50-22.

You can get a more informative idea of ​​where it is on the map:

Naturally, the following question arises: why might citizens of our country need information about the location of this organization? The fact is that it is here that there is often some kind of delay in the movement of parcels. Whenever similar problem a person has practically no ability to speed up the process in any way. Therefore, it will be more important to understand the root causes of such delays.

Why does the delay occur?

Not everything always depends on the employees who represent a given sorting center. Even if it functions as efficiently and ideally as possible, there are still a lot of root causes that can slow down the further sending of correspondence. Here are the most popular factors that create this problem:

• The sender made a mistake and indicated incorrect, inaccurate or unclear recipient information. Naturally, the sending will not go further until necessary information will not be specified;
• The forwarding of any products is in conflict with the so-called intellectual right. For example, some products cannot be purchased abroad. It is not necessarily prohibited. It’s just that foreign companies come to domestic market and they want people to buy their products here;
• Inside the parcel there are goods prohibited by the legislation of the Russian Federation. Naturally, you should always be aware of such restrictions. Some of them are known to everyone - weapons, prohibited substances. Others are more specific. Therefore, before purchasing anything abroad, it is recommended to first find out whether it can be imported into our country;
• On some days, especially before holidays, there may be an increased influx of correspondence requiring processing. Naturally, the center’s employees have to work in emergency mode, but this approach is not always enough to promptly complete the sorting of the entire volume;
• You should not exclude from the list situations when the employees of the organization themselves make any mistakes, which, naturally, then require time to correct them. For example, the package was sent to the wrong direction. At the next point, the mistake will, with a high degree of probability, be detected and sent back.

Well, the last option is that the status in the tracking window can change to “lost” if the package is missing or stolen.

What to do if the parcel was lost

It’s worth noting right away that you shouldn’t write letters to the index 102975. Such complaints will not be entertained at this location. For people faced with such an unpleasant situation, there are three options for further action:

• Prepare a written statement about the loss, which should be taken to the nearest Russian Post office. The alternative is to send him to in electronic format, using the functionality official resource of this government organization;
• You can contact Roskomnadzor. Also through the website of this organization. There you can find a section related to postal services, in which there is an option about long transit times or something like that;
• Naturally, you can submit a corresponding application to law enforcement agencies. Specifically, to the prosecutor's office.

Unfortunately, it is very rare for any of these measures to detect a loss. However, this often allows you to get a refund of the money paid to the seller when ordering a particular product.

Feedback on the work of the sorting center

Naturally, quite a lot of reviews have accumulated on the Internet that fully characterize the activities of this organization. We invite you to familiarize yourself with some of them:

1. Oleg, Moscow. I always dreamed of opening my own store. Naturally, I was looking for a place where I could get goods for sale at favorable price. And I found this one in several Chinese online stores. It is clear that people can order from them themselves, but many do not want to bother with placing an order, waiting for shipment, and so on. There are many people who are willing to overpay a little, but get their products in their hands right away. This is what I use. I know very well how the domestic post office works. Therefore, when parcels in Sharapovo are delayed for several days, it is not a problem for me. Typically such delays are no more than three to five days. True, once the transfer resumed after eight hours!
2. Natalya, Tver. It was my husband's anniversary. And I decided to give him a good phone number. Found it at a very good price. True, in China. I asked my friend to arrange everything, since I had never done this before. It seems like we’ve done everything, we’re monitoring the movement. Information has appeared that it has reached our country. That's all. Silence. For five days. Naturally, I contact the seller. I ask what the problem is. It turned out that he entered some of my data incorrectly. Or rather, I made a mistake in translation. I had to send the information again. As a result, everything moved from the dead place. The main thing is that I received it literally one day before the planned celebration and pleased my loved one.
3. Semyon, Tula. I noticed that people often leave negative comments about the sorting center in Sharapovo. This is probably the first time they are encountering the work of such an organization. Guys, listen - do you think why goods from China are so much more expensive in regular stores than in their online stores? One of the reasons is precisely the hassle associated with shipping. Owners of ordinary retail outlets They are nervous about you, constantly monitoring shipments and wondering why they are detained in such places. Therefore, either wait calmly, without nerves, or overpay in regular stores and calmly pick up your purchases right away.
4. Innokenty, Moscow. I have my own repair shop various equipment. Naturally, you need to get the parts from somewhere. It is most profitable to order from abroad, then you can do repairs and earn money from this business. Of course, I understand perfectly well that some complications often occur with shipments. Therefore, I make it simpler. Once a month I make an approximate list of spare parts and components I need. China has an already established supply channel. I'm putting the list there. It is assembled in a couple of days and sent to me. As a result, I always have everything I need to work, even if the shipment occurs with certain delays. And competitors order after the fact. That is, people simply leave them for me, since I offer operational solution their problems without having to wait an extra week or more.
5. Arsen, Vladimir. I don’t know why some people have problems with this SC. Before my first order, I carefully studied the reviews, possible problems which should be avoided. I talked to people who are already experienced forwarders. I learned from them exactly how to fill out the forms and what information was required to be provided. And most importantly - how. As a result, my correspondence usually passes through all sorting points in a maximum of five to six hours. Of course, sometimes certain glitches occur. For example, if some national holidays are planned in the near future. Like New Year or the Eighth of March. Or, when my parcels reach such places on Friday evening, processing is noticeably slower on weekends.

That is, it is clear that certain problems with delays are observed if the shipment is carried out through the sorting center in Sharapovo. And, unfortunately, it will most likely not be possible to achieve greater efficiency. However, some people solve this problem in their own way. For example, always carefully fill out all important information required for high-quality shipment, they try to place orders in advance, so as not to worry about a possible delay of several days, and select the transportation time in such a way as to avoid holidays, pre-holiday days, and weekends.

Some day we may find in our mailbox a notice containing a mention of “MR LC Vnukovo”. This usually signals that there is mail waiting for us at the local post office that we need to come and receive. In this material I will tell you what “MR LC Vnukovo” is, what the specifics of its work are, and what to do if you receive a mail notification with the mentioned line in it.

"International Logistics Center Vnukovo" is an important transit point in supply chain a lot of cargo entering Russia. After passing through customs, various packages, parcels and other cargo enter the Vnukovo LC, where they begin to be sorted and subsequently sent to the appropriate links in the logistics chain.

The duration of sorting may vary significantly in each specific case. It is influenced by factors such as:

• the workload of the logistics center at a particular moment (for example, before the holidays it is high);
• serviceability of sorting equipment;
• availability of sufficient staff;
• and just the human factor.

The stay time of parcels at the Vnukovo MR LC can range from several days to several weeks, so there is no need to panic if the parcel is stuck there for 10-14 days.

Also, there is no need to panic if the parcel after the Vnukovo LC has significantly lost weight. This is usually due to errors human factor, and the declared goods will reach the recipient safe and sound.

To roughly understand what Mr Lts Vnukovo is and how to work logistics center, I suggest you watch this video:

What to do when receiving a notice from MR LC Vnukovo

If you find a notice from this LC in your mailbox, and the sender is not indicated on it, then you can try to get information about the latter on the Russian Post website. Enter the 14-digit number under the barcode you received. postal notice in the appropriate field of the site, and click on the button with a magnifying glass. You can also call the specified Postal office, and ask the young lady-operator for information about the sender.

Track the sender using the Russian Post resource

What could this correspondence be about?

A postal notice from MR LC Vnukovo notifies the recipient that there is postal correspondence awaiting him at the local Russian Post office. This often happens with any parcel (especially if you have previously bought something on trading platforms at the Aliexpress level). Also in some cases it may be ordered letter from government or municipal authorities, with information important to you that you will need to familiarize yourself with.

If there is “ ” next to the inscription LC Vnukovo, then this means “Additional Technical Index”. The latter is used by Russian Post to facilitate the sorting of postal correspondence, allowing faster work with various enterprises with large postal turnover (PF, courts, banks, etc.). Therefore, it is recommended to go to the post office and receive the correspondence due to you.

To track your parcel you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks, You will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Calculator" target dates delivery"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since receiving the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel is "the item pre-advised" / "Received" email notification“does not change for several days, this is normal, you can read more by clicking on the link: .

If the status of the postal item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, different ways, they can wait 1 day for shipment by plane, or maybe a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, don’t worry, the package is not a courier who brings the package from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

Nowadays, it is popular to make purchases via the Internet; it is considered especially profitable to buy Chinese goods, because they have a very attractive price and the quality of Chinese goods is no longer inferior to any other. Most often people buy on Ali: clothes, shoes, accessories, cosmetics, small appliances, and household goods.

It happens that the parcel does not arrive for a very long time, but the shipment status says “released by customs.” How long should I wait for such a parcel?

Now cases of delays of parcels from abroad at customs are a common occurrence and this happens to every third person. What are the reasons for this misunderstanding?

• Exceeding the permissible limit for the value of the parcel;
• Problems with documents

If the parcel is delayed by customs, the wait may be seriously delayed and you risk being left without the long-awaited goods at all.

How to track your parcel

You go to Ali and make a purchase of the product you like. After paying for it, you choose a delivery service with which the goods will be delivered to you. That is, find the “Delivery” menu to the right of the product image and click on “delivery from your country.” Next, you can see a menu where available delivery services will be displayed.

Here you choose a service that suits you; we will talk about them and their features below. But, please note, if the “released by customs” status lasts more than days, you need to contact the service administration or Ali to resolve this issue.

EMS is the world's largest delivery service

Through this system delivery you can receive the parcel from Ali. What is its difference from other companies, advantages and disadvantages. The first advantage is a representative office in Russia - EMS Russian Post.

One of the services for tracking parcels from EMS Russian Post is Postal Ninja. Here you can track your parcel by tracking number.

The EMS representative office in Russia delivers the parcel in the same way as it was sent from China, so the risk of confusion and delays is virtually eliminated. Here are a few more important features service:

• The delivery service operates mobile;
• affordable price;
• Poski delivery by courier to your home;
• It is also possible to pick up the parcel at the post office;
• permissible weight - 31 kg.

If you use the service EMS delivery and your parcel was detained at customs, here is what you need to do and what to pay attention to:

• The parcel can be registered at customs for no more than 10 days;
• regarding the delay, you can contact the Russian representative office of the company directly.

China Post

State postal operator provides internal and international delivery parcels, which has developed system mail processing points throughout China. The largest centers are in: Beijing, Shanghai, Shenzhen and Guangzhou. Here is a list of important features of China Post:

• Due to heavy workload, processing your order may take from 7 days to 1 month;
• China Post cooperates with many small online stores and large trading platforms such as: Aliexpress, eBay, TaoBao.

It is important to understand that when sending a message to this service, it is assigned a track number, but it will be impossible to track its movement after passing the Chinese border.

DHL - German logistics company

It operates all over the world, delivering parcels from different parts of the world. It has its own representative office in Russia and is a customs broker. One of the company's sorting centers is located in the south and also in the center of Moscow.

Due to tightening work requirements, DHL has suspended delivery of goods throughout Russia, with the exception of some stores, the list of which includes Aliexpress.

You can track a parcel sent through this logistics company using the track24.ru tracking service. Here you will see how many points and how long it takes your product to pass through before getting into your hands and where it is currently located.

If the parcel arrives at the Vnukovo customs office, this process will also affect this service. You will see when your goods have been accepted, processed and finally received the status “released by customs of MR LC Vnukovo”.

It should be noted that 102976 Sharapovo is the location of the international postal exchange Vnukovo. Therefore, released by Sharapovo customs means that the parcel has successfully passed customs control and from that moment the established shipping deadlines within Russia begin to apply.

Delivery EPACKET

Very convenient service delivery in China. Its main advantage is that delivery through China to the Russian border is very fast, thanks to the company’s internal cooperation agreements and corporate ethics. Upon reaching the border, the parcel is handed over to the Russian Post.

If the goods are delayed at customs, you can only get information from the store that sent it to you. It is possible to track the parcel using the track number, but if the shipment status is not updated for a long time, then you can only ask questions to the store from which you made the order.

However this method shipping is one of the cheapest and fastest of all available on Ali. Many online store users use the services of this logistics company.

Now you know what the “released by customs” status means and how you can find out Additional information about the dispatch and timing of receipt of your goods. We also figured out how long to wait, how to track the parcel and where to contact if it is delayed.

Why the fright did all the parcels (orders) suddenly begin to be delivered through customs, and the so-called “L/C” to Sharapovo? What kind of Monopoly is this, with discrimination??? Previously, all orders from Singapore (as well as from Asia in general) to the Republic of Belarus mainly went through Orenburg. Because, in terms of delivery, RossPost is much closer and faster. And everything was fine, and without delays. And people received their orders in 14 to 20 days. Now, not only are all orders in Lately For some reason they only go mainly through Sharapovo, and also through some kind of l/c? Which slow down and are in no hurry to release goods (s) to S/C - sorting centers? Why do we even need such a L/C if they don’t (as is done in ALL European and Asian countries) deliver in Russia??? The order arrived at customs, as well as in (Russia), on 07/07/17 (although the order itself left Singapore, (as indicated by the link from "Alika"), on the Asian website) on 07/06/17), and in the same day, has already been released by customs. For example, it is the central office as a whole that creates problems for many consumers. Since the main number of orders are either lost (stolen) or arrive with mechanical damage, it is the orders that pass “customs” at the central office. through Moscow and Moscow region. This also includes Sharapovo. But despite all these problems with delays and complaints, I still hope that I will receive my order, albeit late, but intact? Like my previous order. Which, for some reason, also ended up in Sharapovo first? Although it came from Hong Kong. It smacks of discrimination with a monopoly. Russia is big, and for some reason all orders from Asia and Southeast Asia deliberately and purposefully go through Moscow, or the Moscow region? Why not Kaliningrad, St. Petersburg, Murmansk, Vladivostok, Orenburg, Kazan, Ufa, and many others. the nearest cities of Russia? Where do they also exist? International Airports with customs??? They came up with the idea, From Asia to the Moscow Region Central District. then wait until the order from Moscow wanders around the cities of the R/R/D in circles. From here the question; Whose whim is this??? And where is the Russian antimonopoly service looking??? Or are they only formally listed as the “antimonopoly service”??? To all those who complain about Russian Post. Basically, many goods - orders, disappear even before they reach Sorting centers Russian Post. Once I was tracking one of the orders by weight. After I saw that the order, upon receipt at the sorting center (or no matter where), had lost weight, I didn’t bother waiting, I simply refused it on the website where I ordered the goods. And within 6 and 11 days the funds were returned to my card. Although, it was registered within 45 days. By the way, this is a good functionality for returning the entire amount if the argument or reason is justified .I hope that this advice will help some avoid problems with returning their funds. And it is advisable to do this before the order arrives at the final destination. Therefore, you can ask for a photo file(s), or simply message the seller with the weight of the sent order. Early weight of orders for example the same " Alika" was always and everywhere indicated during tracking. The exception is perhaps small and cheap orders. Now, for some reason, the weight cannot always be observed? Apparently this is the “policy” for the “scammers”. I will give a rating after receiving the order in proper form. Although, the delivery time does not automatically allow us to give 5 stars. The argument of delivery on time dates indicating from 25 - 45 - 60 days is not an argument. Because in general, the maximum period is taken when sending with a delay by the seller. Due to the lack of availability of goods at the time of order (which is not notified in advance). If the seller does not delay the shipment, as well as the country of dispatch, then the terms should be appropriate - accelerated. Something like this. I don’t really care about the work of our Russian Post. Sometimes you have to wait more than two weeks for your parcels from St. Petersburg. Because... some incompetent “employees” send, not only are they in no hurry, but also through, where and when it is convenient for them!? And not as it should be. Example From Arkhangelsk via Moscow, parcels arrive in 9-11 days. To the Republic of Belarus parcels from St. Petersburg , they’re coming, well, very good. for a long time??? And even through Samara - RT - Kazan then to Ufa and then to the destination? Although, there are shorter and faster routes along the same railway lines. This is how we “live”... It turns out that until you evaluate the message, the message is not sent!? Hmm... Alas, but higher than 3 - three, yes, and even then with an advance payment, I can’t deliver. (The reason is stated above: 5 days the order was in the l/c. Why, and what did he do during these 5 days in the l/c ts??? It’s just like they “did an audit” - (they were talking) probably!? So, then think about how you need to quickly improve and establish the process of sending consumer orders. In order to gain trust with respect from citizens. Of which there is less than expected, and I would like to observe.