The app store won't load on iPhone 5s. Problem: The app won't load from the App Store. Working with a direct account
In this article we will look at the reasons why your iPhone/iPad/MacBook does not log into the AppStore and why the AppStore does not work in principle. Advice is also given on what to do to solve the problem.
The AppStore usually works without failures, but sometimes users experience that the application store becomes inaccessible. The problem may be on Apple's side: there are known cases when the AppStore simply broke down, ceasing to function all over the world. Such situations occur extremely rarely, and users learn about them quickly enough from social networks. Much more often the cause of the problem is incorrect work the device itself.
When the iPhone/iPad does not log into the AppStore
If your iPhone won't log into the AppStore, try signing out of your Apple ID and then signing in again. If you have problems launching the store on your iPad, try similar actions:
Immediately after logging out, click “Sign in” and enter your Apple ID login information. If this does not help, make sure that the AppStore item is checked in the same section. Sometimes she disappears after next update system, as a result of which the store stops starting.
Another reason why the app store is not working could be incorrect settings time, date and region.
- Open settings, “General” section.
- Go to the “Date and Time” subsection.
- Turn on automatic detection settings or set them manually.
Pay attention to your Internet connection settings. If used mobile traffic, make sure that your data package has not expired. At using Wi-Fi Make sure the connection is established correctly. To eliminate connection problems, launch a browser on your mobile device.
Sometimes users encounter that after iOS updates their AppStore icon itself disappears. To get it back:
After completing these steps on iPhone screen or iPad the missing icon will appear, and the store itself will open without any problems.
If AppStore doesn't work on MacBook
On a MacBook, you may also have difficulty launching the AppStore after updating the system. The most common cause of the problem is that the program cannot connect to Apple servers. To troubleshoot:
In some cases, the program is removed after the update. To restore it, you need to download the software update package for Mac OS X 10.6.6 (Combo) to your computer. But first you need to make sure that the program really does not exist: sometimes only the icon disappears.
- Open Finder.
- From the Transitions menu, select Programs.
- See if AppStore is in the list of programs.
If the AppStore is not in the list of installed applications, then proceed to download and install the update, after which the problem with launching the store will be eliminated.
Restarting the AppStore
If the AppStore starts but does not work on your mobile device, try updating it. Essentially, the application is a browser, but separate button It doesn't have an "update" option. Therefore we have to use a little trick: Press the button on the bottom panel 10 times.
Most users modern models Iphohe are absolutely convinced of the exclusivity of their devices. There is an opinion that gadgets Apple– these are the most modern, progressive devices with enormous functionality, the operation of which is not characterized by failures and many standard malfunctions of most similar phones. However, in fact, mobile phones themselves famous brand are as unreliable as most of their analogues, differing favorably from them only due to the set unique features, stylish design and extraordinary functionality. By the way, the last advantage is not always the case. Everyone knows about the controversial reputation of the iTunes service and the problems that arise when working with this application, forcing owners to take the phone to. Similar difficulties are also characteristic of the AppStore, which many users of the fashionable device constantly complain about. In this regard, we will look at ways to eliminate the most common problem with this application, providing as much information as possible on this topic.
So, the first thing you should start with if you can’t log into the AppStore is to go to your phone’s settings and check the appropriate box on the tab dedicated to the service. This will help users who updated the device system get into the store. It happens that the user cannot download updates, and the system simply freezes, which is why the device owner either disables the service or gives up trying to start the download process. In this case, you should just wait a few minutes while loading - it is quite possible full recovery systems.
Another way to eliminate annoying problem on the iPhone is the phone's firmware, with preliminary saving current version on the computer. Also, you should not ignore the method that involves logging out of your account and then rebooting it. By the way, many owners Apple devices They note that over time the problem resolves itself, that is, it simply disappears. The only reasonable explanation for this could be the fact that the application malfunction is in no way related to the phone, but may well be caused by reasons beyond its control.
In the end, if all your manipulations are unsuccessful, take it to service center you still have to, at a minimum, to make sure that the problem is not in the device itself.
Every user of Apple mobile devices may encounter problems with the App Store. Sometimes connection failures occur or simply App Store does not open. Problems with the application may appear regardless of the generation or type of device and firmware version. But every error has its own cause and, accordingly, a way to eliminate it.
Why the App Store doesn't work: causes of problems and their solutions
Problems with access and functionality in the App Store can arise for several reasons, but each of them has its own solutions that will correct the situation.
Connection failure
There are several ways to resolve the error, one of which will help the user
This problem often appears when downloading a new or updating an installed application. Before looking for the cause of the failure and the solution to this problem, you need to make sure that the firmware version you are using is not a beta version. It is known that beta versions are very often unfinished and therefore may be the reason various problems functionality of the device as a whole. In case of using exactly trial version, you'll have to wait until everything possible bugs will be eliminated by the developers and it will be possible to update the device to a new updated version. If the full version of the firmware is installed on board the device, but a connection failure prevents you from installing or updating applications, you need to find the cause and a way to eliminate it.
The date and time are set incorrectly
Solution: Set the correct data, or activate the automatic date and time setting function. To set the date and time manually, go to “Settings” > “General” > “Date and Time” and specify the day, month, year and current time(or select a time zone). To automatically configure the data, simply activate the "Automatic" function.
For automatic settings data, you need to activate the “Automatic” function
Hidden information about the gadget's serial number
In the “About device” tab, in the list where IMEI, firmware version and other data should be contained serial number devices. If it is hidden or any other information is indicated where it is displayed, the App Store server will not be able to authenticate the smartphone or tablet. Similar situation can only happen after updating iOS.
Solution: Commit full reset settings to factory settings. To reset, go to Settings > General > Reset > Reset all settings. It is worth noting that a reset implies the deletion of absolutely all data on the device, after which the user will be able to set up the gadget from scratch, like new. To avoid losing important data after a reset, you need to create a backup copy iCloud. To create a backup iCloud copies you need to go to Settings > iCloud > Backup > Create a Backup.
Once the factory reset is complete, you can set up your gadget as new and restore data from iCloud backup.
Incorrect network settings
If you are using a Wi-Fi connection, there may be problems with the signal or Internet settings. The network administrator may have changed the settings, or Wi-Fi access may be restricted.
Solution: First you need to check whether the Internet is working; to do this, you can try opening a browser, and then loading any Internet page. If nothing happens, you need to check the router, it may require a reboot, or may not work at all. You can also try disconnecting from Wi-Fi and using mobile Internet. If the problem remains, the reason is in the device itself.
If Wi-Fi does not load the Internet page, you can try using mobile Internet
Backup solution
There is one very simple method that very often solves the problem of connection failure to the App Store. Anyone can use it easily iPhone user or iPad. Thanks to it, you don’t have to change anything in the settings and it consists of only three steps:
Reason similar problems There may also be a jailbreak. The only way to get rid of jailbreak is to use iPhone recovery or iPad via iTunes. For this:
- Connect your device to your computer using a USB cable.
- Open iTunes, select your device.
- Click on the "Restore" button.
Search for applications in the App Store does not work
IN Lately problems are increasingly arising with the search for applications due to technical work Apple.
When trying to search for applications in the App Store, the programs simply do not appear in the results. This applies to absolutely all programs from social programs (Skype, Instagram, Facebook, VKontakte, Telegram and others) to services for booking tickets and hotels (Aviasales and OneTwoTrip).
But there is one feature - when you open the “Popular” section, programs appear in the search results and you can download them to your device without any problems. You can also download applications using direct links, and update purchased ones from the “Purchases” section.
The cause of its occurrence is still unknown, but we can definitely call it global, because it appears en masse, and not in isolated cases.
Solution: You just need to wait until the problem disappears on its own, since the cause of its occurrence has nothing to do with users and their devices. Usually the wait takes from 1 hour to 2 days.
Applications won't load or update
Stop downloading
If the downloaded application remains in the “Waiting to download” mode for a long time, it is worth stopping the download process.
If the application is waiting for downloading, but it does not happen, pause the download and start downloading again
Solution: Click on the shortcut of the app that is waiting to download, pausing the download. Click on the app again, resuming the download process.
Airplane mode
If you are unable to download the application, you can try to resume the download process using Airplane mode.
Solution: Swipe up from the bottom of the unlocked device screen and tap on the airplane icon to activate the mode. Wait a minute and click on the same icon again.
To solve the problem, turn on and after a few seconds turn off Airplane mode
Switching to DFU mode
If nothing helps restore the ability to download or update applications from the App Store, then it’s time to try DFU mode.
Solution: To use DFU mode you need:
- Connect the gadget to your computer and launch iTunes.
- Press and hold the Power and Home buttons at the same time for 10 seconds (the device will restart during this time), until the Apple logo appears on the screen.
- As soon as the apple appears, you need to release the Power button, and Home button Continue holding until the iTunes icon appears.
DFU mode will help restore the device
iTunes will report that the smartphone/tablet is in DFU mode(recovery). After this you can press Power buttons and Home at the same time, hold for about 10 seconds until rebooting.
The secret way to restore the App Store
What could be worse than problems that prevent you from downloading applications? There are many reasons for the App Store to malfunction and there are ways to solve them. But there is also universal method fix the problem and restore correct operation online Apple store.
The secret method is little known among users Apple products, but still used quite often. As you know, the App Store is an online application store, and at the bottom there are several tabs: Featured, Top Charts, Browse, Search and Updates. But there is no such button as “Update”, which would allow you to update yourself App store Store. But the absence of such a button does not mean that you cannot update the App Store.
In order to update the App Store online store and its content, the user needs to make 10 consecutive clicks on any of the buttons located in the bottom panel (view, search, etc.). Thanks to these actions, the tab selected by the user will be forced to reload, and all the information in it will be downloaded again.
To update the information that is displayed in one of the tabs, simply click 10 times on the desired item
Using this method will help users avoid problems with loading descriptions on application pages, installing and updating various applications in the App Store. The method is relevant on absolutely all iOS devices, regardless of the type, generation of gadget and firmware version.
Video: force restart of the App Store
Is it possible to avoid connection failure and other errors in the App Store?
It is almost impossible to prevent errors and problems with the App Store online application store, because they arise suddenly. The only thing that can be advised to users is to regularly create iCloud backups so that if any error occurs, be prepared to reset the settings, since a reset solves most problems related to the functionality of Apple devices.
Using one of the problem solving methods App functionality Store, each user will be able to restore the ability to download applications to their Apple gadget.
Why the App Store doesn't open and what to do
It is quite possible that there are problems in the operation of the Apple store itself - for example, if the user sees an error when launching the corresponding application, but this does not always happen. Unfortunately, official confirmation The fact that the situation is temporary cannot always be found on the company’s website. However, it is worth trying to re-enter the store later.
Often the problem may be related to the device. To begin with, you should try the simplest thing: exit account, reboot your smartphone or tablet for a while and log in to your account again. To do this, open the device settings, go to the menu responsible for the iTunes Store and App Store, click on “Apple ID”, and then click “Exit”. After the reboot, enter the password and try to log in again. Often these simplest manipulations are enough to get the store up and running again.
If they don't help, you should try resetting network settings. An even more radical way is to reset the settings of the device itself - however, it is worth taking care of the backup in order to later restore all the important information contained on the gadget. It also happens that updating the firmware helps.
If the App Store does not open, the device owner can always turn to specialists for help - for example, the service technical support or the nearest service center.
Other ways to solve the problem with the App Store not opening
If the problem arose after the user updated the system, he should try the following actions. Go to settings and go to the menu responsible for the App Store and iTunes Store. We check whether it is checked and, if necessary, check it.
Some users iOS devices They complain that they cannot download updates from the Apple store. In such a situation, you should go to the “Updates” menu and wait a while. It is quite possible that the problem will disappear on its own within a few minutes - simply because the system is “slowing down”.
If you have problems logging into the store on iOS 8, you should go to the device settings, then go to the “Touch ID and password” menu and enter the password. Then they try to uncheck the App Store and iTunes Store menus and exit it. Next steps– reboot the device and re-enter the menu. They check the box again and try to enter the store.
Apple devices are admired by many. Impeccable body lines, beautiful interface, quality applications. But even owners of iPhones and iPads periodically encounter problems such as freezing of downloading applications from the App Store. Below we will look at the reasons why applications are not updated, downloaded or downloaded, as well as simple step by step instructions how to deal with it.
The essence of the problem, signs and causes
It’s quite unpleasant to watch an application spend an hour trying to load into a smartphone. Especially when its owner wanted to spend a few pleasant minutes over new game or work in useful program. And especially if you have nothing else to do or are pressed for time, and the application is absolutely necessary. The iPhone becomes a useless piece of plastic or aluminum. But a few simple ways can correct the situation.
How to tell if an app is stuck loading
The icon turns gray and the installation process wheel freezes. The application does not respond to user actions in any way. Another sign is that when you try to download an application from the App Store, an error appears. This can happen to both iPhone and iPad. The methods for solving the problem are the same for all Apple gadgets with any OS version.
What to do when an application from the App Store is not updated, downloaded or downloaded: step-by-step instructions
Problem: the application does not download from the App Store
So, step-by-step algorithm, how to “bring your iPhone to life.” Follow all the steps one by one, without jumping from beginning to end. Each next step can become a solution to the problem.
Solution: wait for work to complete on Apple servers
Look into news feed. Perhaps there was a notification that the store’s servers had crashed, and technical support was trying to do everything possible to correct the situation. Then all that remains is to wait, busying yourself with something else.
Solution: check the stability of the Internet connection
Check your Internet connection. You can argue that judging by the icon, wi-fi is working at full capacity, or the 3G/LTE icon is clearly lit. But this is not yet a sign of complete order.
The connection may be poor, but full power does not guarantee the absence of other network problems
What actions to perform: launch Safari browser and load any Internet page. If the page is displayed completely, it means that the connection is indeed functioning stably. Let's move on to the next step.
Solution: Stop then resume downloading the app
If the application still has gray icon, it makes sense to pause the download.
What you need to do: Press “Pause” while loading the application (tap on the application icon). Now click on the icon again. Sometimes it helps and the application restores the download.
Pause the download, then resume again
Solution: Switch to airplane mode
Unexpectedly, but next way may solve the problem. You should switch to Airplane mode, just for a while.
What to do: From Springboard, perform a bottom-up gesture, then select the airplane icon. Airplane mode will turn on. After a couple of seconds, turn it off by tapping the icon again.
In some cases, it helps solve the problem of frozen applications
Solution: Uninstall the app
Didn't work out? Uninstall the application. In fact, it's very simple.
What actions to perform: click on the gray frozen icon and hold it, the icons will begin to vibrate (go into editing mode), and a small cross will appear on the left side of the icons. Click on it, the application will be removed. Go to the App Store again and try to install the program again.
Uninstall the application by clicking the cross in the corner
Solution: run the second installation in parallel
Another non-standard way, little secret which few people know about is parallel installation second application. Indeed, this may revive the first.
What to do: Go to the App Store, select absolutely any application and launch it for installation. Often, after the second application starts downloading, the first one is also restored.
Another way to solve the problem
Solution: Re-authorize in the App Store
What else should I do? For example, re-login to your account Apple entry ID.
Actions to take: Log out of your account. This can be done through the App Store - the “Selections” tab displays the name of your account. Click on it and select "Sign Out". Then sign in to your account again, and then try downloading the application again.
Click the logout button, then login again
Solution: Reboot the device
Have you tried rebooting the device? If not, it's worth taking the risk.
What to do: Press and hold the Power key until the iPhone turns off. Then turn it on again. Check the application icon. Once enabled, downloading can resume. Alternatively, try another reboot method - “hard”. Press and hold two keys at the same time - Power and Home. After restarting your smartphone, check the application icon again.
Press and hold the Power key
Solution: PC synchronization
Is the stubborn application still hanging? Sync your smartphone with iTunes on your personal computer.
What to do: connect the gadget to the PC on which you first launch iTunes app. Apple Accounts The ID on the smartphone and PC must match, otherwise nothing will work. Check if this is not the case, log in on both devices with the same account. Sync your devices.
Sync your devices to resolve the issue
Solution: Reset settings
If the app is so necessary to you that you are ready to reset the settings, then continue reading. However, make sure to back up your device first. Now you are ready to reset your settings.
What to do: Reset your network settings first. To do this, go to Settings, then Reset, and then click Reset Network Settings. Check the application. Is not downloading? Perform a hard reset. Go to the same “Settings” item, then “General”, then “Reset” - and “Reset all settings”.
Start by resetting your network settings
Solution: Switch to DFU mode
If this does not solve the problem, it remains last method. Put your smartphone into DFU mode.
What you need to do: connect your iPhone or iPad with the “harmful” application to the computer on which you are running iTunes program. Now attention:
If this does not help, you may need to abandon the installation. this application, because such manipulations with the device may in the future lead to its unstable work and malfunctions. Look for alternatives to the app.
By the way, you can still just wait.
Applications in the App Store are not updated
Sometimes owners Apple gadgets are faced with the same problem.
One of two ways will help:
Of course, no one is immune from such a problem. The quantity is too large possible reasons, which may cause problems downloading applications. General recommendations which should be followed in this case.
Articles and Lifehacks
Most owners of Apple gadgets periodically encounter problems when trying to download an application from the store. Many also complain that App Store won't load. How can I fix the problem? Here are some recommendations on how to proceed.
What to do if the App Store won't load
If the user cannot log into the online store, he should try again later. However, if even after some time he cannot log in, and subsequent attempts also do not bring results, he will have to act differently.
How can I fix it? this problem? One of the famous practical ways its elimination is to activate the aviation mode for some time. To do this, you need to do the following. Go to " Control Center"("Control Center") and activate the appropriate mode, then click "Done". Wait about fifteen seconds (the error message should disappear during this time) and turn off airplane mode.
If the App Store still does not load, and there are problems when going directly to application pages (and sometimes also problems downloading updates), you should also contact technical support. It is possible that the problems are temporary. Of course, it also happens that the statistics server does not indicate any problems. However, it is still worth contacting support. Perhaps the store will reopen after some time.
App Store Loading Problems: Secret Trick
If the store does not load, or there are problems loading applications during the update process, you should try to force restart the App Store. This hidden function system that cannot be found in the settings, but you must know about it.
To reload the store, open it and click on any of the buttons at the bottom about ten times (for example, on the “Top Charts” category) until the display turns white. Immediately after this will happen forced update App Store. If the user did everything correctly, he will see not only available updates for various applications, but also an updated category. If the program freezes during the update process, the download will be paused and subsequently resumed - similar to how a torrent is paused. By using this simple trick, you can avoid many problems with the App Store in the future.
Articles and Lifehacks
Unfortunately, problems with store operations are not uncommon. In particular, many owners of Apple smartphones and tablets complain that App Store won't open. What ways to solve this problem are there? Here are some valuable recommendations.
Why the App Store doesn't open and what to do
It is quite possible that there are problems in the operation of the Apple store itself - for example, if the user sees an error when launching the corresponding application, but this does not always happen. Unfortunately, official confirmation that the situation is temporary cannot always be found on the company’s website. However, it is worth trying to re-enter the store later.
Often the problem may be related to the device. First, you should try the simplest thing: log out of your account, restart your smartphone or tablet for a while and log in to your account again. To do this, open the device settings, go to the menu responsible for the iTunes Store and App Store, click on “Apple ID”, and then click “Exit”. After the reboot, enter the password and try to log in again. Often these simplest manipulations are enough to get the store up and running again.
If they don't help, you should try resetting network settings. An even more radical way is to reset the settings of the device itself - however, it is worth taking care backup to then restore everything important information contained on the gadget. It also happens that updating the firmware helps.
If the App Store does not open, the device owner can always turn to specialists for help - for example, technical support or the nearest service center.
Other ways to solve the problem with the App Store not opening
If the problem occurs after the user has updated the system, he should try the following steps. Go to settings and go to the menu responsible for the App Store and iTunes Store. We check whether it is checked and, if necessary, check it.
Some iOS device users complain that they cannot download updates from the Apple store. In such a situation, you should go to the “Updates” menu and wait a while. It is quite possible that the problem will disappear on its own within a few minutes - simply because the system is “slowing down”.
If you have problems logging into the store on iOS 8, you should go to the device settings, then go to the “Touch ID and password” menu and enter the password. Then they try to uncheck the App Store and iTunes Store menus and exit it. The next steps are to reboot the device and re-enter the menu. They check the box again and try to enter the store.
