The laptop does not recognize the iPhone 5s. The reason for desynchronization may be. The main reasons for unstable operation

In this article, we will look at what to do when your computer/laptop does not see the iPhone when connected via USB or WiFi. We will understand the operating systems Windows 10 and Mac OS.

This article is suitable for all iPhone Xs/Xr/X/8/7/6/5 and Plus models running iOS 12. Older versions may have different or missing menu items and hardware support listed in the article.

The main reasons why the PC does not see the iPhone

The most common sources of the problem are:

Failures and hardware damage in the gadget.
Software conflict on the computer.
Old OS (on iPhone or computer).
Installation of outdated drivers or lack of them.
Failure of the iPhone connection socket and USB port.
Mechanical damage to the USB cable.

Most of the problems described above are much easier to fix than they seem. Let's look at how to make your iPhone work when connected to a computer.

Reinstalling USB drivers

One proven way to solve this problem is to reinstall USB drivers for iPhone. You need to remove them using Device Manager and then install them again.

Follow the steps:

Often, if the iPhone is not visible on the computer, this method solves the problem.

Chipset driver update (USB)

All computers have a motherboard on which chipsets are installed. These chipsets are responsible for connecting various devices to the computer. In order for chipsets to function normally, they need drivers.

In some situations, drivers begin to work unstable. Quite often this happens due to Windows system errors.

It also happens that the computer cannot detect not only the iPhone, but also any other flash drives or phones. In this situation, it is necessary to update the drivers for the chipset.

DevID.info

In the first option, go to the resource https://devid.info/ru and click on the green “Download” button to download the “DevID agend” utility. The program performs quick installation and update of drivers.

During installation, you should uncheck the boxes so as not to install unnecessary advertising software.

After launching the utility, select “Start Search”. The software will scan the equipment and then offer to update old drivers.

If there is a new driver version for the chipset, it will be updated. If the problem is not solved, then move on to the next option.

Download and install the chipset

This method involves downloading and installing the driver yourself. Depending on the motherboard, it may be an AMD or Intel chipset. Let's look at an example of installing Intel chipsets:

Auto-selection of Intel drivers

Here you can make Intel itself select the necessary drivers for the system. To do this, use a special utility to scan the equipment and install the necessary programs.

Follow the link https://www.intel.ru/content/www/ru/ru/support/detect.html?iid=dc_iduu, click “Download”. After that, install this utility and perform a search. When the software finds suitable drivers, it will be prompted to install them.

Checking the USB cable

If there are any severe bends or damage on the USB cable, this may be the problem. The information is simply not transmitted because the cable is damaged. The solution is to purchase a new 30-pin cable or Lightning connector, depending on the connector on the iPhone.

Click “Trust this computer”

When you connect your iPhone to your computer, a request appears on the screen where the user needs to be allowed access to data and settings. Here you just need to click “Trust”.

Connect to another USB connector

You can try replacing the USB connector. Especially when you insert the cable from the iPhone into those connectors that are located in the system unit on the front panel.

Connect the cable to the connector located on the back of the system unit. These connectors are soldered directly into the motherboard, so they work as efficiently as possible.

Reinstalling iTunes

To fully manage your Apple gadget, iTunes must be installed on your Windows computer. If this software does not function well, it should be reinstalled or updated.

Official iTunes website: https://www.apple.com/ru/itunes/download/. You can download a new version and then install it over the old one. The software will be updated.

Restart Apple Mobile Device Service

You must disconnect your iPhone from your computer and close iTunes before performing this step. Now you need to restart Apple services, as they may crash.

Instructions:

After updating iTunes and restarting the Apple service, the computer should see the iPhone. Open “Computer” and find the smartphone there. In the screenshot of the niche it is at the very top.

Connecting iPhone to another computer

When you connect your gadget to another computer, you can immediately figure out what the cause of the problem is. If another PC sees the iPhone, then the problem may be with your computer, which the smartphone cannot see.

If other laptops and computers do not see the iPhone, then the problem may be related to the phone itself or the USB cable. For reliability, you need to connect the device to two different computers that have different OSes.

The problem may occur due to glitches in iOS. By forcefully rebooting your iPhone, you can fix the problem:

On iPhone 6 and above, press the “Home” button or the lower volume key.
Press and hold the “Power” button.
These elements should be pressed for approximately 10 seconds.

After rebooting the gadget, you can try to connect it to the computer again.

Wi-Fi synchronization does not work

Checking that the iPhone is connected correctly via Wi-Fi

If the wireless data transfer option is not activated in the iTunes settings, then no synchronization with the computer will work.

We connect the gadget to the computer via USB.
Open iTunes. If necessary, enter your Apple ID and account password.
Click on the icon of your device in the iTunes window, select “Browse” in the sidebar.
We check that on the right side of the window the “Synchronize with this device via Wi-Fi” section is checked. If there is no checkbox, then mark it.
Click on the “Finish” (or “Apply”) button.
Disconnect the USB cable, then check that the iPhone and computer are connected to the same Wi-Fi network.

If everything is configured correctly, after following the above instructions, you can start synchronization between gadgets using the “Synchronize” option in iTunes. If data exchange has not started, then we move on to other solutions.

Doesn't sync with Windows

The error may appear due to a problem in the service that is responsible for the functioning of iTunes. You should try restarting this service.

Close iTunes, disconnect the gadget if it is connected via USB.
Now you need to press “Ctrl + Alt + Delete” to restart the “Task Manager”.
Go to the “Services” section, in the list that appears we find the Apple Mobile Device Service section.
Right-click on the found element and select “Restart”.
Open iTunes again and synchronize the gadget.

Doesn't sync with Mac OS

The problem may be due to an error in the process that makes iTunes work. We restart it.

Open “System Monitor” along the path “Finder”, then “Programs” and “Utilities”.
In the “CPU” section we find a process called iTunes Helper or AppleMobileDeviceHelper.
Select the found element with the left mouse button, then click on the cross in the upper left corner of the window and select “Finish”.
Launch iTunes and sync iPhone.

If all else fails

Reboot the router, reconnect the iPhone and computer to the network.
We start wireless synchronization via iPhone. To do this, go to the “Settings” menu, select “General” and “Synchronization with iTunes via Wi-Fi.” Then click on the displayed computer name.
We update iTunes and iOS to the latest versions.
We reboot the gadget and computer, then synchronize them again.
Turn off data transmission over the mobile network, leaving only Wi-Fi on. We try synchronization again.

The computer does not see the iPhone via USB or WiFi (on Win10 or Mac OS)

5 (100%) 1 person.

If, when connecting the gadget to a PC to synchronize with iTunes an error occurs, this is not a reason to panic and suspect that the iPhone is broken. There are a huge number of possible reasons for the error: it may be caused by incorrect firmware or the unwillingness of the computer’s security software to allow the connection of Apple equipment. It is important to pay attention to the error code: the numbers can tell not only the reason why the PC does not see the iPhone, but also a way to solve the problem.

Why iPhone doesn't connect to computer: iTunes connection errors

All errors that occur when connecting an Apple smartphone to iTunes, can be classified into the following types:

Errors due to connection problems.
Errors caused by a conflict with antivirus software (firewall, firewall).
Problems arising due to incorrect USB connection of the gadget.

Let's look at each type of error in more detail.

Network errors

Problems of this type are usually caused by the fact that the computer cannot connect to the Apple update server or to the device.

Network error numbers: 17, 1403, 1004, 1013, 1014, 1015, 3200, 3004 .

Communication problems are accompanied by messages like “ There was an error loading the software" And " An unknown error has occurred».

Solve network problems on one's own is not easy, and sometimes even impossible - often you just have to wait for the update server to return to correct operation. However, you can still try to correct some errors yourself - for example, the following:

1403. This code indicates that damaged firmware is being used to restore the iPhone. Download another file or upload the same one, but through a different download manager.
1013-1015. Similar errors appear if the user tries to transfer his iPhone to an older version of the OS, because the new one seems inconvenient to him. Apple allows you to “roll back” to a previous version of the OS only within 2 weeks after the release of the new one- this period is given to the user to familiarize himself with the capabilities of the current software. In other cases, return to an older version Apple approved ways prohibited.
17. An error occurs if the owner of an iPhone tries to transfer his gadget with one custom ( modified by the user) firmware to another. This operation must be performed by first entering the smartphone into DFU mode - then there will be no problems. DFU mode is described in detail.
3004 , 3200. The user runs the risk of encountering these errors if he decides to update his smartphone in the first days after the update is released. The problem is that Apple's servers are extremely busy. The average owner of Apple equipment, of course, cannot solve such a problem - all he has to do is wait until the excitement subsides.

Problems with security software

If you regularly encounter the fact that your iPhone does not connect to your computer due to a block of security software, you should think about installing another antivirus, because how to synchronize your gadget with iTunes will have to constantly. You can deactivate the protection every time you connect your iPhone, but in this case there is a high risk that later you will simply forget to turn on the antivirus.

Another alternative solution is to switch to another program for downloading media files (for example, iTools), but most likely, when using similar software, the antivirus will also “swear”.

You can understand that the problem lies specifically in the security software by looking at the error numbers. Problems of this type are assigned numbers9006, 9807, 11222, 13014, -39 and so on.

The appearance of one of these codes on the screen indicates that some operation is blocked. For example, if there is an error 9807 certificate checking is blocked, and if there is an error

Image: cydiarepo.com

Separately, it is necessary to mention a problem with the code ( -39) - it appears if you cannot download music tracks purchased from iPhone to your iPhone. iTunes Store. The cause of this error can be not only an antivirus - it is likely that an outdated version is loaded on the PC iTunes. Before changing security software, you should update iTunes, go to the store again and try downloading again.

Problems with USB connection

The error number makes it clear which component of the connection is causing the failure.

Errors associated with an incorrect USB connection have the following codes: 13, 14, 1601-1609, 2001-2011, 4005, 4013 (etc.).

Image: drfone.wondershare.com

The fact that the problem lies specifically in the connection can be judged by the following messages in the error window:

« An unknown error occurred during synchronization».
« iPhone timed out waiting for response».
« The device can work faster».

Image: andyrathbone.com

Let's look at ways to troubleshoot the most common problems:

Errors 13, 14. The USB cable may need to be replaced. Such errors often appear when a user tries to connect an iPhone to a laptop using a low-quality Chinese cable. Please note that the reason may be different: for example, 13 The th error also appears when trying to install a beta version of iOS from a Windows environment, and 14 -th - due to a software conflict with the antivirus. Therefore, before you go to the communication store for a new cable, try other, less expensive ways to solve the problem.

When an error occurs 13 (it's quite common) as a first step, disable USB 2.0 support. You can do it like this:

Step 1. Right-click on the " Computer" and in the menu that appears, select " Properties».

Step 2. In the section menu " System» select the item « device Manager».

Step 3. IN " Dispatcher» find the block « USB controllers" and select " USB 2.0 hub" Right-click on this item and click “ Disable».

Errors 1601-1609. If your iPhone has stopped connecting and shows a similar error, most likely it will be enough to change the USB port on your computer to avoid these errors. However, other measures may be necessary: updating or reinstalling iTunes, file check hosts, linking a domain to a specific IP address, looking for unwanted entries.

Since checking the file hosts- a procedure unfamiliar to ordinary users of Apple technology, it is worth explaining in detail how it is carried out:

Step 1. On Windows 7 and 8 the file is located in the folder WINDOWSsystem32driversetc — go to this address and you will see the following:

Step 2. Open the file hosts(the very first one) in notepad:

Step 4. Pay attention to the last two lines - for PCs with Windows 7 and 8 they should be like this:

"127.0.0.1 localhost"
"::1 localhost".

On Windows XP, only the first of 2 lines is present in the hosts file.

If you notice that even one punctuation mark is missing, correct it immediately. Invalid file hosts is one of the most common reasons why PC USB ports malfunction.

Errors 2001-2011. The reasons that the computer does not see the iPhone are malfunctions of the USB cable and port. For example, error 2003 indicates that it is time to clean the port and check the contacts. Error 2005 poses the greatest threat to the user’s wallet: when such a problem occurs definitely you will have to buy a new cable (preferably the original one).

Errors 4005, 4013. These errors appear during the device recovery procedure or after an update. To avoid them, you need to try the recovery again, using a different cable and first entering the iPhone into DFU.

To avoid problems with your USB connection, it is recommended to follow some general tips:

Before connecting, remove all additional batteries, cases, and bumpers from the gadget.
Connect Lightning or 30-Pin directly to a PC port, not to a splitter or keyboard.
To connect your smartphone to a PC, use only original cables or accessories manufactured by companies approved Apple (eg. Belkin).

How to fix error 0xE8000003?

Error 0xE8000003(or 0xE800000a) is among the most common; Surely every iPhone user has encountered it at least once when trying to connect the device to a computer. An error with this code indicates that the contents of the Lockdown directory are damaged.

Folder Lockdown is formed when you connect an iOS device to your computer for the first time - you can find it on Windows 7, 8, 10 at the following disk address: ProgramDataAppleLockdown.

The directory stores files with the .plist extension, which provide access to information located on the i-Gadget. If these files are damaged, you will not be able to sync with iTunes.

Correct mistake 0xE8000003 can be done as follows:

Step 1. Go to the above disk address - you will see in the folder Lockdown plist files.

Step 2. Send the contents of the catalog to the "Trash".

Step 3. Connect iPhone to PC and launch iTunes.

Step 4. A message will appear telling you iTunes will request access to information - click " Continue».

Step 5. Confirm that you are giving access to the data on the device itself.

After that in the folder Lockdown files plist will be created anew.

If you are a Mac owner and encounter this error, proceed as follows:

Step 1. Open Finder and select " Go to folder».

Step 2. Enter in the search box /var/db/lockdown and press " Enter».

Step 3. In the window Finder files with long, unreadable names will appear. The files need to be deleted - to do this you will have to enter the administrator password.

Despite "expert" advice found online, do not completely remove the Lockdown folder from either your Mac or Windows PC.

Step 4. Restart your computer. After the reboot, the iPhone connection procedure should go like clockwork.

Jailbroken iPhone: Common Problems

Owners of a jailbroken iPhone are forced to deal with errors with multi-digit codes much more often. The most common problems are:

0xE8008001 . The user installs an unsigned (in other words, pirated) application on the smartphone. The problem is solved by downloading a fix called AppSync, which can be found in Cydia(repository - smolk.myrepospace.com).
0xE800003D . The appearance of this code on the computer screen indicates that the jailbroken iPhone cannot access the settings of the mobile operator. If there is an error 0xE800003D should be followed on PC along the path /System/Library/CarrierBundle and send custom bundles to the cart (which are called Carrier Bundles).

Other errors when connecting iPhone to PC

iPhone users may encounter other problems that do not belong to any of the listed categories and cannot be solved using the described methods:

(-9800); (-9808); (-9815) – iTunes does not allow you to transfer purchased content to your device because the purchase time is different from the time set on your PC watch. Simply change the time on your computer to the correct one, and the problem will be fixed.
20000 . iTunes conflicts with the Windows graphical shell. Change the theme on your PC to the standard one – you won’t encounter this error again.
8248 . This error appears after the update iTunes if media harvester plugins that are incompatible with its new version continue to operate. Go to " Dispatcher tasks" and stop the process memonitor.exe- most likely, this will be enough to fix the problem.
414 . iTunes does not allow you to download content, because there is an age limit. You need to correct your date of birth Apple ID. Through iTunes You won’t be able to do this - you’ll have to go to the Apple ID management page and change the data in the “ password and safety».

Conclusion

Apple technology is quite capricious: there are an innumerable number of errors that can occur when connecting an iPhone to a PC. However, multi-valued error codes should not frighten users and mislead them about the difficulty of repair: most problems can be resolved with primitive measures (say, use a different USB port).

Those problems that the user is unable to cope with with his own hand, no one can solve - say, if the error arose due to an overload of the Apple server, all that remains is to wait for the employees of the Apple company to show efficiency. Contacting a service to fix an error connecting an iPhone to a PC is a pointless measure - the owner of the gadget will only give money for work that he himself could have done in a couple of minutes.

As a rule, the vast majority of users use iTunes to pair their Apple device with their computer. In this article we will try to answer the question of what to do if iTunes does not see the iPhone.

Today we will look at the main reasons why iTunes does not recognize your device. By following these recommendations, you will most likely be able to solve the problem.

Reason 1: Damaged or non-original USB cable

The most common problem that occurs due to the use of a non-original, even Apple-certified, cable, or an original one, but with existing damage.

If you doubt the quality of your cable, replace it with an original cable without any sign of damage.

Reason 2: Devices don't trust each other

In order for you to control an Apple device from a computer, trust must be established between the computer and the gadget.

To do this, after connecting the gadget to the computer, be sure to unlock it by entering the password. A message appears on the device screen “Trust this computer?” , which you need to agree with.

The same is true with a computer. A message will appear on the iTunes screen asking you to confirm that trust has been established between the devices.

Reason 3: incorrect operation of the computer or gadget

In this case, we suggest that you restart your computer and Apple device. Once both devices have booted up, try connecting them again using a USB cable and iTunes.

Reason 4: iTunes crashes

If you are completely sure that the cable is working, the problem may be with iTunes itself, which is not working correctly.

In this case, you will need to completely remove iTunes from your computer, as well as other Apple products installed on your computer.

After completing the iTunes removal procedure, restart your computer. After this, you can begin installing the new version of iTunes, having first downloaded the latest distribution of the program from the official website of the developer.

Reason 5: Apple device malfunctions

Typically, this problem occurs on devices that have previously been jailbroken.

In this case, you can try putting the device into DFU mode, and then try restoring it to its original state.

To do this, completely disconnect your device and then connect it to your computer using a USB cable. Launch iTunes.

Now you need to enter the device into DFU mode. To do this, hold down the power button on the device for 3 seconds, then, without releasing the button, also hold down the “Home” button, holding both keys for 10 seconds. Finally, release the power button, continuing to hold down "Home" until the device is detected by iTunes (on average this happens after 30 seconds).

If the device is detected by iTunes, start the recovery procedure by clicking on the appropriate button.

Reason 6: Conflict of other devices

iTunes may not see the connected Apple gadget due to other devices connected to the computer.

Try disconnecting all devices connected to your computer's USB ports (except for your mouse and keyboard), and then try again to sync your iPhone, iPod, or iPad with iTunes.

If none of the methods have helped you fix the problem with the visibility of your Apple device in iTunes, try connecting the gadget to another computer that also has iTunes installed. If this method is not successful, contact Apple support.

The reasons for this problem are quite trivial; they usually lie in the carelessness of the user who confuses iCloud cloud service accounts. A common cause is a cable that often fails due to rapid wear or does not support data transfer natively. Less commonly, the problem is with the software or the phone itself.

Cable damage

Let's start with the cable. The problem may be that the cable damaged. To accurately determine the condition of the cable, try to plug phone to the computer using another cable, about which its performance is precisely known. If everything works with the other cable, then the problem is definitely there.

Most often this happens due to frequent excesses cable around the edges. But if the kinks are visually invisible, and the cable still only charges the phone, then most likely it never supported file transfer. People often sin like this splitter cables with many types of connectors and just cheap non-original cables.

Therefore, to be sure that the cable works not only for charging, buy original Lightning cables in official Apple Stores. Also, in order to avoid rapid wear and tear in the future, you can put special pads on frequent bends or simply wrap them with electrical tape; you can even use springs from automatic handles, it’s a matter of taste.

Outdated version of iTunes

The problem may also lie in the computer itself. To function properly with iPhone must be installed latest version iTunes and an Internet connection. The latest version of iTunes can be downloaded from the official Apple website.

It is possible that something is blocking access to the Internet. It can be different antivirus programs and viruses. In the first case, you should add iTunes to the exceptions. This procedure is performed differently for each antivirus, but in all cases you need to have administrator rights. In the second case, it is necessary to begin treatment immediately. But if you don't have time to clean viruses, you can try starting your computer in safe mode and transfer files in it. To do this, during loading, press F8 and select “” or “ Safemode”, then proceed as usual.

If you use a computer with a Mac operating system, then the device itself is unlikely to be infected with viruses, but the router through which access to the network is provided is susceptible to infection. The fastest and most effective way to cure a router is reset it to factory settings. Example on a TP-Link router

But remember that in this case, Internet access will have to be configured again. Also, do not forget to update the router firmware to the latest one to prevent infection in the future.

The USB connector on your iPhone is damaged or clogged

The USB connector is another vulnerable link in this chain. Before you blame him, you should check cable and computer connector, since of these three the telephone connector is the most expensive thing to repair. It can be done, connecting the cable to another computer (which is known for sure to be working) or to another port USB, as well as changing the cable (it is also advisable to know that it is working).

If nothing works, then first you need to inspect the connector for dirt that may interfere with contact with the cable. If there is no dirt, but the computer still does not see the iPhone, most likely the USB connector damaged and in this case you should contact the service center.

We remind you that it is better to use the services of official services to avoid loss of warranty and poor-quality repairs (which happens many times more often than with other brands of phones due to Apple’s policy prohibiting self-repair and the design features of the iPhone).

Why doesn't the computer see the iPhone as a flash drive?

If the computer does not see the iPhone as a flash drive, the problem is most likely in the cable. The fact is that cheap charging cables most often do not support functions other than charging the phone. Try it to plug iPhone using original cable Lightning.

If the problem persists, connect the cable to another USB connector on your computer. To make sure we recommend also connect the phone to another computer. If none of the above helps, it looks like you'll have to contact service. We remind you that if you use unofficial services, you lose the warranty and there is a chance that the repair will be of poor quality.

Other causes and their elimination

If all of the above is working as it should, but something is still not working, here are a few other reasons for this problem. Using media librariesiCloud try viewing the photos through a computer application, they may already be there. If not, then check your account, which you entered and re-login if necessary, if it is still not visible, connect through the iCloud website. If you have created several media libraries, run the program “ Photo”, with the key pressed Option. In the menu that opens, select the desired media library.

Although modern iOS devices can be used independently of a PC, there are situations when you need to use this option. When the computer does not see the iPhone connected via a cable to the USB port, the problem may be in the drivers for iTunes or other services. Sometimes things are simpler because the cable may have broken or the iPhone was simply connected incorrectly. First you need to find out the cause of the problem in order to correct the situation.

Why doesn't the computer see the iPhone?

The most common answer to the question of why the computer does not see the iPhone is a problem connecting to the iTunes service. Sometimes, to solve this problem, you need to click on the PC connection confirmation on your mobile device. If after this action the PC does not see the iPhone, it is worth checking the functionality of the USB port. Problems may arise due to old versions of programs, applications and drivers for motherboard chipsets. In other cases, consulting a specialist will help to find out the cause of the situation.

Cable breakage

The main reason why the device is not connected to the PC is a faulty or damaged connection cable. Inspect the existing USB cable for damage. There are cases when the contacts are damaged inside the wire (this is difficult to identify visually) and the computer does not see the iPhone. To check, compare the operation of the device with another cable: if the problem is in the accessory, then everything will work out. Have you verified that the cord is damaged? You can solve the problem as follows:

purchase a new cable;
try to fix it yourself;
contact a specialized service center.

iPhone won't connect to computer via USB

The second most common are problems with USB ports: the connection is unstable or the device cannot be detected at all. There may be mechanical damage to the connectors of both the PC and the mobile device itself or their clogging. It is possible that if there is no synchronization, the computer does not see the iPhone: its operating system is outdated. Often there may be a solvable problem with the USB driver. The interaction between the PC and the phone is affected by security programs, which can also prevent the connection.

Error when starting the Apple Mobile Device service

Restarting the mobile device or laptop helps resolve the desynchronization issue. It happens that the PC is unable to start the Apple Mobile Device service. The obstacle may be third-party software or a regular “glitch” that can be corrected by restarting this service. The way to correct incorrect operation is to reinstall, which is done simultaneously with the reinstallation of all iTunes software components.

Why doesn't iTunes see iPhone?

Users of Apple devices constantly encounter problems interacting with their PC. In some cases, iTunes does not work on the computer, in others errors are displayed. Reasons for lack of response may be a faulty cable, USB port, or charger slot. An Apple service status error, old drivers, antivirus blocking, or malware influence occurs. An outdated version of iTunes or the device’s operating system interferes with normal synchronization and, as a result, the computer will not be able to see the iPhone.

Problems with iPhone

A laptop or PC will not be able to recognize the connected device when the iPhone is not working. It may not respond to clicks or touches on the screen, or it may simply turn off. Try to force restart your iPhone. Hold the bottom Volume button (for newer models) or the Home button (for iPhone 6 and below) and the Power button until the “Apple” appears on the display.

On average, this takes about 10 seconds. Otherwise, connect your phone to charge for at least an hour. Typically, the device starts charging within a few minutes. In case of failure, it is worth checking the integrity of the connector, cord and adapter. Parts must be undamaged and clean. After making sure that the charging system is visually in order, but the computer does not see the iPhone, you will have to use the help of a service center.

What to do if the computer does not see the iPhone

Users may encounter an issue where they receive an invalid iPhone response when trying to connect. This often happens due to the Lockdown folder in Apple software files. The fix for this problem is simple. Windows users need to go to the Apple folder in Explorer under Application Data or ProgramData and delete the folder called Lockdown to the trash. After the reboot, iTunes should resume, and the PC will begin to recognize the Apple communicator.

How to connect an iPhone to a computer via USB

Each Apple mobile gadget comes with a connecting cable. It connects an iPhone to a computer via USB using the principle of a flash drive for the purpose of exchanging videos, files, photos and others. In addition, you will need a PC with the latest version of iTunes installed. The disadvantage of this method is the physical attachment to a stationary PC or laptop. The process goes through stages that are important for you to complete:

connect the USB cable to the device;
connect to PC;
Next comes the installation of iTunes (if this program has not been installed previously);
launching and setting up synchronization.

What to do if iTunes doesn't see iPhone

In cases where the iPhone does not connect to iTunes, you can use the standard set of tips:

check the integrity of the cable, phone connector, USB;
allow the connection by clicking OK in the pop-up window on the device screen;
update drivers, phone or PC OS;
install the iTunes update or simply restart the program;
restart Apple Mobile Device;
Restart your iPhone or PC.

How to reinstall Apple Mobile Device

When Apple Mobile Device Service does not start, it is worth making several attempts to download it again. To do this you need:

turn off the phone, turn off the iTunes application;
for Windows OS, write services.msc in the command line;
in the window that appears, find the service we need and open its properties;
change the startup type to “Automatic” and stop the service;
After waiting a little, click the “Run” button;
Restart your computer and reconnect your iPhone via USB by opening iTunes.

If there is no solution to the problem, you will have to install this software component again. Removing and reinstalling Apple Mobile Device Service involves simultaneously removing and reinstalling all iTunes items. In the Program Files section, search for and delete the iTunes, iPod, Bonjour folders. In the Apple folder, Common Files section, delete Apple Application Support, Mobile Device Support, CoreFP. Then download the new installation file from the Internet and follow the simple instructions on how to connect your iPhone to your computer to restore operation.

What to do if the computer does not see the iPhone as a removable drive

The main reasons why an iPhone is not detected as a flash drive (removable disk) are the following problems:

USB connection failure;
problems with iTunes components;
problems with the device.

To correct the situation is real, it is important to find out what was the result of the error. A damaged cable will require replacement. If the USB port is broken, you can use another available one. In case of software problems, restart your device, PC, or reinstall Apple software components through Control Panel. If the tips described above did not help and the laptop does not see the iPhone via USB, it is worth diagnosing the phone at an Apple service center.