Whatsapp does not work via mobile internet. Problems with WhatsApp and how to solve them. How can I prevent other users from knowing that I am reading their messages?

WhatsApp is one of the most popular applications for messaging - more than 10 percent of the world's population uses it monthly. With so much usage, it's clear that this app has quite a few things right, but today we're going to talk about the problems with WhatsApp.

We have compiled a list of the most common problems seen in WhatsApp on Android, and also found ways to solve them.

To download latest version WhatsApp, you must have a smartphone with Android version 2.1 or higher (Android 2.1 and 2.2 were no longer supported earlier this year). If you are trying to install the WhatsApp application from the WhatsApp website, the option " unknown sources" To enable it, go to “Settings>Security>Unknown sources”.

I didn't receive my activation code

If the installation process went smoothly, but you did not receive an automatically generated message with an activation code, first check that you entered your phone number correctly. Also make sure you select the desired country from the drop-down list is the country to which your phone number, and not necessarily your place of residence.

If after this you do not receive required code, send a request to make a voice call. In this case, the computer will dictate a series of numbers to you over the phone. Remember that you must have a SIM card registered with WhatsApp. You can also use only one device associated with one phone number.

I can't connect to WhatsApp, WhatsApp is not working, or WhatsApp is unavailable

WhatsApp connection problems are usually related to your Wi-Fi or mobile data connection. If you cannot send a message, there are several solutions for this case:

WhatsApp duplicates contacts

Such a problem in to a large extent has been fixed with WhatsApp updates, but if your address book There are copies of contacts, they can be saved for a long time. You can find out how to delete copies of contacts in Android from the Internet.

Error message "The video cannot be played"

To prevent this message from appearing, you can try two methods. First of all, check if you are Google Photos up to date. Go to Play Store, click on the menu icon in the form of three bars in the top left corner, then open the My Apps & Games tab and see if Google Photos is at the top of the page, waiting for an update. If this does not help, you can do this: go to “Settings> Applications> Application Manager> Google+” and then click on the “Uninstall updates” icon.

What does the phrase "Last Seen" mean in WhatsApp?

Timestamp " last visit” tells you when the user last used WhatsApp. This doesn't necessarily mean that this user has read your messages, only that they have opened the WhatsApp app.

When you are on WhatsApp and one of your contacts is also logged into this application, you will see that their status has changed to “Online”, but again, this does not mean that this user sees/reads your messages, but only only indicates that he is logged into WhatsApp.

I don't see the "Last Visit" sign

If you don't see the "Last Seen" icon, there could be several reasons. If you have disabled the temporary "Last Seen" option in the settings ("Privacy" section), then you will also not know when other users last logged into WhatsApp.

If the problem is observed only with one or a few contacts, then this may mean that such users have disabled the “Last Seen” option in their WhatsApp settings. If the above contacts are still receiving and responding to your messages, then this is almost certainly the case.

The final reason is that the contact has blocked you for some reason. If your messages are always marked with one check mark gray, then in this case it is more than likely that you have been blocked, and if you cannot see changes in the contact's profile, then you have definitely been blocked.

What do blue ticks mean in WhatsApp?

There is confusion among a number of users regarding what the tick marks in their WhatsApp message box may mean. Below we will briefly explain what's what:

the clock icon means your message has not yet been sent from your device;
one gray tick indicates that your message was delivered to the WhatsApp server;
two gray checkmarks – the message was delivered to the recipient’s device;
two ticks of blue color indicate that the message has been viewed.

I'm having trouble making voice calls or can't answer calls

If you are experiencing low quality voice calls are interrupted or you are unable to make or receive calls, then such problems are most likely related to your connection. As we know, voice calls carried out via Wi-Fi or mobile data. If you're using mobile data, you'll need at least 3G. Also try disconnecting and reconnecting. The above problems may not be on your end: the person you are talking to must make sure that the connection on their end is good.

I can't hear audio messages or WhatsApp can't play audio

This kind of problem may be related to the proximity sensor that WhatsApp deals with. This sensor is located next to front camera your phone and can detect when you hold the phone to your ear. If the proximity sensor is activated, the sound will be played through the top front speaker very quiet. You need to keep your smartphone away from your face and the sound should come from a regular speaker. Also check that the volume level is set as high as possible.

I can't upload videos or photos via WhatsApp

You need to go to settings, open Data Usage and see if the option to automatically download media from using Wi-Fi. If this option is enabled then you will need to connect to Wi-Fi networks, or enable auto-download of mobile data while roaming.

As a last resort, you will have to reboot your router if you are using Wi-Fi, as well as your smartphone.

WhatsApp is blocked in my country

If you are one of those unfortunate people whose country has blocked WhatsApp, there is a way to solve this problem. Use something called a VPN. You can find out what a VPN is and why you need it on numerous Internet sites.

I can't save photos to send to another user

What should I do if my phone is stolen or lost?

First of all, you need to block your SIM card by contacting your operator. This should be your first step always and everywhere. After SIM lock cards WhatsApp already cannot be activated on a lost or stolen device. When will you have new SIM card (possibly with the same number), you will be able to reactivate WhatsApp on your new phone.

In addition, you need to send the administration whatsapp message asking you to deactivate your account. Send email with the text: “Lost/Stolen: Please disable my account" by the address [email protected]. Also, do not forget to indicate your telephone number (along with international telephone code). If you don't do this, WhatsApp can still be used over Wi-Fi.

I can't install WhatsApp

To download the latest version of WhatsApp, your smartphone must be running Android version 2.1 or higher. You can check your current version Android by opening the “Settings” section and selecting “About device”.

If you are trying to install WhatsApp from the official website of this application, then the “Unknown sources” option in the security settings must be activated on your smartphone. Go to “Settings > Security > Unknown sources” to activate this item.

How can I install WhatsApp on my tablet?

If your tablet only works with Wi-Fi, you will experience problems with installing WhatsApp, as you will need a SIM card and phone number to activate your WhatsApp account.

There is a solution to this problem. All you need is a worker mobile phone, your phone number and detailed guide, how to install WhatsApp on a tablet. Such guidance can be found on the Internet, but we want to warn you that if you deal with things that normally should not be dealt with, you do so at your own risk.

I can't connect to WhatsApp

WhatsApp connection problems are usually caused by your Wi-Fi or network internet connection. If you are unable to send a message, then this problem can be solved like this:

Make sure your phone is turned on;
Install the latest version of the application from the Play Store;
Check your internet connection, Wi-Fi or 3G;
Make sure WhatsApp is not being affected by the Task Killer app;
Check if the application cache is empty;
And finally, the most extreme solution: uninstall the application and then install it again.

WhatsApp doesn't recognize my contacts

There are several reasons why WhatsApp does not recognize your contacts. Here is a list of recommended actions:

Make sure that contact numbers your contacts are correct (those used for WhatsApp);
Make sure they are currently being used by WhatsApp;
Find out if your version of WhatsApp is the latest;
In your contacts list, check if all your contacts are “visible” and/or “visible”;
In your contact list, check that all of your contact groups(friends, family, colleagues, etc.) are “visible” and/or “visible.”

How can I add international contacts to WhatsApp?

Let's imagine this situation: you went abroad and were accommodated in a hostel there. In this hostel you met a guy with whom you would like to keep in touch for many years. He gives you his contacts to search on WhatsApp, but then it turns out that he is not there...

The solution in this case is simple: when adding international contacts, you should always remember to type the correct regional code(eg +51 for Peru) even if your current number uses the same code. The person who does the same actions with your phone number should do the same.

How can I block contacts on WhatsApp?

People can block contacts for any reason, and that is their right. The blocking process is very simple. To block contacts, you need to enter into a conversation with the contact you have decided to block, then click on the “Options” icon in the form of three vertical dots, then click on “Advanced” and then click on the “Block” icon.

Note that you can add many contacts to the blacklist, and subsequently you will not receive any messages from them. If in the future you want to unblock any contact, you will need to return to the location described above and select the “Unblock” option.

What does the phrase “Seen last time” mean in WhatsApp?

The “Last seen” sign tells you when the user last visited WhatsApp. This may not necessarily mean that such user has read your messages - it just means that he opened this application.

When you are logged into WhatsApp and one of your contacts also opens the app, you will see that user's status changed to Online. But, again, this does not mean that he is already reading your messages - it also means that he simply opened WhatsApp.

How can I hide the “Last seen” message in WhatsApp?

In WhatsApp, open the “Settings” section, then log into your account, then go to the “Privacy” tab. Here, click on “Last time” and select “Nobody” from the list of options that appears. This means that now no one will be able to see when you last opened WhatsApp, nor will you be able to know when your contacts were last online.

How can I pay for WhatsApp?

Exist different ways payment: Google Wallet and via payment link. Some are older WhatsApp versions also support payment service PayPal.

The last option will give you the opportunity to pay through your navigator using your Paypal account or by credit card.

Another way is related to your Google account Wallet, which you created earlier for easier purchase of applications (you will have to provide Google information about your bank account).

The third method involves sending you a payment link to your email inbox.

What do blue flags mean in WhatsApp?

There is a lot of confusion about what those two check marks in your WhatsApp message box mean.

Here short list values:

a clock icon means that your message is yet to be sent from your device;
one gray tick means that the message was sent and received by the WhatsApp server;
two gray checkmarks mean that the message was delivered to the desired device;
two blue ticks mean the recipient(s) have read the message. (In a conversation group, this means that everyone in the group has read the message.)

How can I prevent other users from knowing that I'm reading their messages?

As of WhatsApp version 2.11.444, you can disable blue ticks, and other users will not know whether you read their messages or not. This works both ways, so you can opt out unless you know someone is also reading your messages. Go to Settings > Account > Privacy and uncheck the box next to Read Receipts.

How can I delete my WhatsApp account?

First of all, deleting your WhatsApp account and deleting the entire WhatsApp application are two different things. If you decide to get rid of WhatsApp, then you can simply delete it from your device. You can later download it from the Play Store if you want to use it again, but again, this is not the same as deleting your account.

To remove the WhatsApp application from your phone, go to Settings > Applications > WhatsApp > Uninstall.

To delete your WhatsApp account, go to: “WhatsApp>Menu>Settings>Account>Delete my account” and then verify your phone number. In addition, you have the opportunity to change your whatsapp number, associated with your account for this application.

How can I disable auto-downloading media in WhatsApp?

On the one hand, this is very convenient function, if you connect to free Wi-Fi. On the other hand, automatic download media content sent by your friends - not the most best idea, especially if you've almost reached your internet data limit.

To disable this option, go to “Settings > Chat settings > Autoload media” and configure the settings as you wish. Keep in mind that voice messages will always download automatically, although the size of such messages is much smaller than photo or video files.

How can I share and send any file on WhatsApp?

WhatsApp has relatively a small amount of types of files you can send: photo, video, audio, geographic Maps, Contact details. Note that WhatsApp compresses them significantly before sending them. What if you want to send a file to PDF format or GIF?

– functional application, through which users can communicate with friends, relatives, acquaintances or colleagues. The program allows you to send messages, pictures, photos, make calls and video calls. But what to do if WhatsApp doesn’t work?

Common Causes

The messenger, like any program, has certain requirements. WhatsApp does not work on smartphones with old version Android or iOS. The application does not launch on Windows Phone 7 and below, iOS 6, Android 2.1 and 2.2.

Often, the cause of the problem is the lack of an update. User working in outdated version program will not be able to use some functions. Therefore, you need to monitor updates and install them regularly.

To install the “fresh” version of the messenger you need:

Owners Apple phones you need to log into the AppStore and go to the “Updates” section located in the lower right corner. If an update is needed, the messenger will be in the list.

Internet problems

One of the most common reasons why WhatsApp does not work is a problem with the network connection. Due to the absence or poor connection to the Internet, the user will not be able to work with the messenger.

The user should:

Due to a poor Internet connection, messages are not sent in the messenger, photos and videos stop loading, calls do not work, etc.

Periodic server crashes

WhatsApp messenger is used by more than a billion people around the world. Sometimes, high load to the server causes problems. For example, on December 31, 2016, the application stopped working for many users. The problem was quickly resolved, but there is a possibility that the situation will reoccur.

On the night of May 3-4, 2017, users from Turkey, Italy, the USA, Spain and Russia could not send messages, send pictures or make calls, and user statuses were no longer displayed. Naturally, a slight panic began on the forums, and questions arose: why is WhatsApp not working?

As it turned out, the cause of the unpleasant situation was problems with the server. Typically, in such cases, developers inform users about problems that have arisen. You can find out about the problem from the system status. The developers decide similar problems in a few hours, so no need to worry.

Blocking

There are times when a user sends a message and it remains unread for a long time. Most likely, the person did not log into WhatsApp or simply blocked the sender. The messenger has special function, allowing you to avoid unwanted communication. To make sure correct operation application should send the message to another recipient.

The system itself can block an account. In this case, the user will not be able to use the messenger for some time. main reason blocking - spam. If the user has sent a lot of messages to people who are not in his contact list, the system may suspend the account. ()

A simple solution

If the application stops working, crashes or other problems appear, you should restart the program. A normal reboot solves most problems. The user can turn the phone off and on, or stop the messenger and start it again.

Do all applications really work smoothly? No matter how ideal they are, sometimes glitches still occur. WhatsApp is no exception.

WhatsApp doesn't work on Android? Downloads messages only through Wifi network? Refusing to send message notifications in the background? You need to understand the problem, whatever it may be, in order to be able to solve and continue communication with your interlocutors.

The reason why the messenger refuses to load most often lies in the lack of connection. If you are using the program via Mobile Internet, then first of all you need to check whether your phone has a connection. Before this, it is better to restart your device and check your account balance.

If the level of telephone communication is good (calls are going through), proceed to checking the Internet connection - to do this, just try to load any page in the browser that you usually use. There are three options:

Problem in weak signal. As a rule, this is a temporary phenomenon. It is worth moving to another place to improve the signal.
Crash when opening the page. This means no Internet connection at all. If telephone communications is present, you need to contact your operator to find out the reasons and then solve the problem. Complete absence The connection may also be temporary (for example, there was a failure just today, but in general this is not observed), so there is no need to panic too much. If after some time the signal does not appear, it is still worth contacting the operator.
If the browser was able to load the site without problems, and another messenger working via the Internet also has access to it, there is only one conclusion: most likely your mobile operator blocks certain applications messaging. To resolve the situation, you need to again seek help from the operator. A company representative will help you correctly configure access points for instant messengers.

Doesn't work over Wi-Fi

As with mobile Internet, you first need to check whether there is a connection at all. If there is no Internet, reboot the router and, preferably, the phone itself. If necessary, repeat the reboot. If all attempts are unsuccessful, you need to find out whether the router is configured correctly.

Why WhatsApp doesn't work via wireless connection? Usually for whatsapp works The router must have permission for Soket and Web connections. You can set it up yourself, but it is better to ask specialists from the provider company for help by calling the hotline.

Like the operator, the provider can block some instant messengers. In this case, you should contact service center provider and find out if WhatsApp is being blocked.

If you are not at home and use the point public access, then the problem cannot be solved. All that remains is to switch to mobile network or wait until you get home to your Internet.

Doesn't send notifications in the background

Often the application refuses to notify you of new messages in the messenger in the background. This problem occurs quite often on WhatsApp. What can be done? We offer some tips:

If this problem arose on Android, the problem can be solved special program for adjustment PUSH notifications. For example, Push Notifications Fixer. Download from official store and run. Next, provide Root rights. Go to the Mobile heartbeat interval section and set the desired interval.

Log out of all accounts in Hangouts, and then log back into the service. Click on your account, scroll down and select Sign Out. Next, log back into Hangouts.

Erase and download WhatsApp to your phone again.

Install all updates through the store Play Market on Android or App Store on iPhone.

Turn on background mode through “Power Manager” - “Manage in the background”.

Reset the messenger settings and clear its cache. How to do this on an Android device? Open Settings. Next, click “Application Manager” or simply “Applications” and in the list of programs that appears (in particular, select the “Downloaded” tab for convenience) we find WhatsApp. Click “Clear data” and “Clear cache”.

Can't log into the app

WhatsApp users often ask the question: “Why can’t I log into the application?”

The first reason may be the lack of the same Internet connection. The solution to the problem was described above. WhatsApp also does not work due to the fact that the user communicated in a long-outdated version of the program or through outdated device, for which updates are no longer released, as in iPhone case 4 - the application icon on the screen becomes cloudy and freezes on the message “Waiting...”. In the first case, it is enough to update the software.

If WhatsApp won't load, don't worry. There are many solutions to problems depending on the cause of a particular failure. It is necessary to monitor the balance on your phone and constantly update the application.