HP printer does not print in black - what should I do? The printer's maximum ink service capacity has been reached. Document printed at an angle or off center

When connecting the printer to a computer, HP recommends using USB cable no longer than 3 meters (10 feet) to reduce noise caused by electromagnetic fields.

The power light blinks green, but the printer does not print.

The printer is busy processing information. Wait for it to complete.

The power indicator flashes red.

The printer requires user intervention. Try the following:

If the printer is connected to a computer, check the computer screen for instructions. If the printer is not connected to your computer,

Top cover open

No paper

Paper jam

There is an obstruction or jam in the carriage path

Wrong hp 7450 ink cartridge inserted

If the above instructions do not resolve the problem, turn off the printer and unplug the power cord. Wait one minute, then reconnect the power cord. Turn on the printer.

The power light blinks amber briefly after the printer is turned off.

This should accompany the printer shutdown process. This is not a printer problem.

The power indicator flashes yellow.

A serious printer error has occurred. Try the following:

If the printer is connected to a computer, check the computer screen for instructions.

If the printer is not connected to your computer, turn it off and unplug the power cord. Wait one minute, then reconnect the power cord. Turn on the printer.

The printer does not find or display photo numbers on the memory card.

Try the following:

Remove and reinsert the memory card.

Turn off the printer, and then unplug the power cord from the printer. Wait approximately 10 seconds, then reconnect the power cord. Turn on the printer.

The memory card may contain file types that the printer cannot open directly from the memory card.

Save the photos to your computer, and then print them from your computer.

The next time you shoot with this digital camera, set the camera's settings to save photos in a format that the printer can read directly from the memory card.

The printer is connected by cable to a power outlet, but does not turn on.

The printer may not have enough power. Unplug the printer's power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer.

The printer may be connected to an outlet that has no power. Turn on this outlet, then turn on the printer.

The printer began to make noise when turned on or after some time of inactivity for no apparent reason.

The printer may make noise after long periods downtime (approximately 2 weeks), and also in cases where the power supply was interrupted and then restored. This is normal operation printer - the printer performs an automatic maintenance procedure to ensure best quality print.

The printer does not print 10 x 15 cm (4 x 6 in) borderless photos.

You may be using the wrong type of paper. Make sure you are using 10 x 15 cm paper with a margin (4 x 6.5 inches with a 0.5 inch margin). If you use borderless paper, there will be a border around the edge of the printout.

Printing is very slow.

One of the following situations may have occurred.

May require calibration. If it has been replaced but not calibrated, print quality and speed may deteriorate.

Maybe, printing in progress a project containing drawings or photographs, high-resolution photographs, or a PDF document. Large, complex projects that contain drawings or photographs are slower to print than text documents.

The printer may be using backup printing mode. The printer switches to this mode when one of them is not installed. Install the missing one.

Photo paper does not feed into the printer properly.

One of the following situations may have occurred.

If you are using the photo paper cassette, there may be paper loaded in the tray. Remove all paper from the input tray before inserting the photo paper cassette.

The photo paper cassette may be empty. Press the photo paper cassette until it clicks into place.

The printer may be installed in an environment with very high or very low humidity. Load photo paper one sheet at a time.

The photo paper may be curled. If the photo paper is curled, place it in a plastic bag and gently bend the paper into opposite direction until she straightens out. If you cannot eliminate the curl, use uncurled photo paper.

Paper does not feed into the printer properly -or- paper does not exit the printer properly.

There may be too much paper loaded in the tray. Remove some paper from the input tray and try printing again.

The paper may be too thin or too thick. For best results, use HP inkjet paper.

Two or more sheets of paper may be stuck together. Remove the paper from the paper tray and turn it over until separate sheets didn't stick together. Reload paper in the paper tray and try printing again.

The printer does not output sheets -or- a paper jam occurred during printing.

There may be a paper jam. Try the following:

Remove any paper from the input and output trays.

If you printed labels, make sure that the label has not peeled off from the backing inside the printer.

If there is still jammed paper inside, follow these steps.

1 Turn off the printer.

2 Remove the back cover.

3 Unplug the printer's power cord.

4 Gently remove the jammed paper from the printer.

5 Replace the back cover.

6 Connect the power cord to the printer and turn on the printer.

7 When the paper jam is cleared, print the document again.

If a paper jam occurs when printing on photo paper, try the following:

Insert photo paper immediately before printing on it.

Load photo paper one sheet at a time.

The printer produces blank sheets.

Check to see if the status indicator appears on the printer screen. If the indicator appears, there is low ink remaining. If the light is blinking, the HP ink level is insufficient to print. Replace those that have run out of ink.

Printing may have started and then been interrupted. If the process was interrupted before the photo began printing, the printer may have already loaded paper and was preparing to print. At next print the printer will produce a blank sheet before printing the next job.

It is possible that only a black printer is installed and the backup printing mode is being used. Replace the missing one with a new one.

The document is printed at an angle or is off-center.

The paper may not be loaded correctly. Make sure the paper is oriented correctly in the input tray. For instructions on loading paper, see Load paper in the printer.

They may not be calibrated properly.

The print is not aligned properly.

The paper width guide may not be set properly. Make sure the paper width guide fits against the edge of the paper but does not wrinkle the paper.

Try alignment. For achievement optimal speed and print quality, immediately after installing a new one, it should be aligned.

Clicking the Print button does not print photos.

Photos may not be selected for printing using the Select Photo button.

The printer shows the hp ink low indicator, but it is not clear which one needs to be replaced.

Connect the printer to your computer and read the instructions on the computer screen. They will indicate which one needs to be replaced.

Poor print quality

The printer may be using backup printing mode. The printer prints in standby mode when one of them is missing. Replace the missing one with a new one.

One may have run out of ink. Check to see if the status indicator appears on the printer screen. If there is little ink left, replace it.

Use photo paper designed for this printer. For best results, use inkjet paper.

You may be printing on the wrong side of the paper. Make sure paper is loaded face down in the tray.

Perhaps when shooting on digital camera was chosen low resolution. Reduce the image size and try printing again. For better results in the future, choose higher resolution in a digital camera.

There may be a problem with the cartridge. Try the following:

Remove and reinstall it.

Run the procedure automatic cleaning from the printer control panel.

Perform the alignment from the printer control panel.

If this does not resolve the problem, try cleaning the copper contacts or replacing the hp 7450 ink cartridges with new original hp 7450 ink cartridges.

If this doesn't help, replace it.

Photos do not print properly.

The photo paper may not be loaded correctly. Make sure the photo paper is loaded face down.

The photo paper may not be feeding into the printer properly. Try the following:

If a paper jam occurs, see The printer does not output sheets -or- a paper jam occurs while printing.

Load photo paper one sheet at a time.

Status indicators

There are two status indicators on the printer screen: the paper status indicator.

The printer (MFP) does not accept cartridges and completely refuses to print. Eliminate the error based on its cause. Often the reason for the failure is not related to cartridges or chips and is easily eliminated.

Below are instructions for solving the main problems with devices running on original HP 655, 178, 920, 685, 564, 934/935, 903/907 cartridges. These are printer and MFP models: HP Deskjet Ink Advantage 6525, 4625, 4615, 3525, 5525, HP Photosmart 7510, C5383, D5463, C5380, C310b (CN503c), C6383, D5460, C410c, B109n, C6380, B8553, D7560, C309g , C6375, B8550, C309h, C6324, C310a, C309c, C5324, D7560, HP DeskJet 3070a, 3070, HP Photosmart 5510 B111b, B110, B110b (CN245C), 6510, B010b (CN255C), , 5515, B109, B109c, B209a, 5520, B110a, C410, B209, B210b, B109q, B109g, B109r, B110d, B110e, HP OfficeJet 7000, 6000, 7500a, 6500, 6500a, HP Officejet Pro 6230, 6830, 6960, 6970, 6950 and others.

Cartridges are missing or damaged

Cartridge missing

The error is related to the contacts in the printer or on the chip. This may also indicate a chip malfunction.

1-1. Remove the cartridges whose icons are indicated in the message (if you have a CISS, then all cartridges are removed)

1-2. Wipe the chip (even if you think it is clean) with a dry or alcohol-moistened napkin or cloth. Check whether the chip is installed correctly (not displaced, not skewed); most cartridges have special protrusions against which the chips must be pressed during installation.

1-3. Install the cartridge. If the error persists, remove and reinsert it. Also try restarting the printer.

1-4. If the cartridge is still not identified, contact the seller for help. The chip may have failed. If you made a purchase on the site, you need to leave your contacts (warranty for HP 178/655/920, 934/935, 903/907 chips is 6 months).

The cartridge is damaged

The following cartridges need to be replaced

The cartridge is not designed for this printer model

Outdated cartridges installed

The cartridge chip model is not compatible with the printer or the printer firmware version.

2-1. Check the markings on the chips, the printer model and the version of its firmware. You can view this information in the driver menu on your computer “Printer Maintenance”

2-2. Replace chips with compatible ones.

Sometimes HP updates the firmware so that previously released non-original cartridges are no longer detected. Therefore, it is better to never update the printer software.

Use SETUP cartridges

Such special starter cartridges must be inserted when starting the printer for the first time (they are included with the new device, they cannot be purchased separately in the store). However, such an error may appear after a reset. software printer. It also happens that this happens without any intervention (even when using original cartridges HP). SETUP cartridges are necessary to ensure that the printer correctly configures and initially cleans the print head upon first startup. But in most cases, you don’t have to use them by disabling the mandatory requirement of this operation.

3-1. Enter “Support Menu” ( service menu printer).

HP Photosmart 5510/5515: back - left - home - left - back - back
HP Deskjet Ink Advantage 5525: single click on the corners of the panel around the screen: bottom left, top left, bottom left, bottom right, bottom left
HP DeskJet 3070A: back - stop - back - back
For most other HP models: Hold the Left arrow, then click “Setup.” Release the buttons and “Enter Special Key Combo” will appear on the screen. Then you need to simultaneously press two buttons “Print Photos” (photo printing) and “Red Eye Removal” (photo correction). “Support” will appear on the printer screen and the firmware version FW rev will be displayed.

3-2. Use the down and up buttons to scroll through the menu to the “System Configuration Menu” section, press “OK” and scroll to the “Ink Initialization Status” item. Click the “OK” button to get the value “Clear”. To exit the menu, press the “Cancel” button multiple times.

Carriage jam

Paper jam

Cartridge carriage does not move

Carriage movement error

Either this is a paper jam, or a mechanical obstacle to the movement of the carriage, which the printer interprets in its own way (due to the small number of sensors, it cannot accurately recognize the cause of the movement error).

4-1. Remove the paper from the feed tray.

4-2. Open the printer cover and make sure there are no foreign objects (jammed paper, paper clips, pieces of transparent film), all findings must be carefully removed.

4-3. Check for plugs on the cartridges (if they were not inserted completely, they could pop out), make sure that the carriage moves smoothly by rolling it from side to side. If a CISS is installed, pay attention to how the cable bends (it may cling to the carriage or paper feed rollers, or it may also be too tight).

Cartridges are out of original HP ink

Unable to detect ink levels

Cartridges installed from an unknown manufacturer (not HP)

Cartridge is low on ink

HP's warranty does not cover non-HP cartridges.

5-1. Simply click “OK” or “CONTINUE” in the warning windows that appear on your computer or the printer’s own screen (MFP).

The printer's maximum ink service capacity has been reached.

6-1. The container inside the printer for collecting waste ink (the so-called “diaper”) is full. You should contact the service.

The production of high-quality home MFPs has increased greatly, which has led to a sharp reduction in the price of these devices. After all, every manufacturer is trying to sell maximum amount produced equipment. But in turn, earnings come not from the sale of MFPs, but from its consumables. In the struggle for buyers, HP figured out how to attract more people and expand the functionality of the printer. HP ePrint technology was introduced into the HP Photosmart 5510, thanks to which the device connects directly to the Internet, and now you can print images without saving them on your computer.

It is worth noting that this technology is not something innovative, all this has happened before, but only starting with this model does the HP ePrint function become truly useful for the average MFP consumer.

Equipment

This device is not included big amount all kinds of devices, the HP Photosmart 5510 MFP kit includes:

A disk containing instructions for using the device, drivers and various additional programs for the HP Photosmart 5510 necessary for operation.
Power cord for connecting the device.
Box.

The programs that are on the CD may be a little out of date, so it is recommended that you go to the official website of the company and download everything current applications on this moment.

Specifications

Most consumers for ordinary home use choose the HP Photosmart 5510. Characteristics of this device:

maximum print resolution - 1200 x 4800 (to save money, the manufacturer cut down this characteristic by reducing the purchase price of the device);
printing technology - inkjet;
number of colors - 4 (for regular printing of home photos, this number of colors in cartridges is quite enough);
additional functions - Wi-Fi;
maximum paper size is A4.

The device can run on operating systems no lower than Windows versions 7. Has a print speed of 11 pages per minute black and white text, which is a pretty good indicator for a budget printer model.

Connection

The HP Photosmart 5510 printer can be connected in two ways: via a USB cable to personal computer(classic method) or through wireless network. Setting up the MFP is quite simple, you just need to install the drivers that are on the disk and included in the kit, then select desired type connections.

In the future, if necessary, it is possible to switch from USB switching to wireless and vice versa. You can also simply make a copy of the printer in the OS settings and switch depending on the situation.

If you plan to connect the device via Wi-Fi, you will first have to configure the printer to required network. This can be done in manual mode or use automatic settings.

Due to the fact that the device has its own web interface, the user can monitor the status of its connection, as well as control the ink level in the cartridge and the number of printed sheets. You can also directly configure settings for printing and scanning documents.

Printing on this machine

The HP Photosmart 5510 printer belongs to a very serious line of models that specialize in very high-quality photo printing, but there is no special black or light magenta color for photo printing. This classic model with four standard colors.

The MFP has only one paper tray; other models in this line also have a separate one for photo paper, but not the 5510. But the main advantage of the sheet tray is that they can be loosely installed in the tray or bent at the ends, and this is not a problem at all make a seal. It is also worth noting separately that if the paper does get wrinkled and remains inside the device, then getting it out will not be difficult. You just need to lift the scanner body and remove the damaged sheet.

After printing, the HP Photosmart 5510 does not fold the paper very evenly; after completing the procedure, you have to take the entire stack and align it manually. When the draft printing mode is turned on, the printer can generally throw out a sheet much further than it should be. But the speed of printing one sheet is very impressive - about 3 seconds. When the device is in sleep mode, it takes about 20 seconds to wake it up, which is enough good time, the vast majority of inkjet printers take significantly longer to wake up.

Copy function

Copying documents is an integral part of all MFPs, but in most cases, models intended for home use do not have a large number of settings for this function. HP Photosmart 5510 is no exception, in in this case You can only adjust the print quality and scaling of the scanned document.

However, the processing speed of scanned black and white documents is also pleasantly pleasing. In the case of high-quality color scanning, the performance is not amazing. But if the printer is used for home purposes and you don’t need to scan a thousand different sheets throughout the day, then these are very acceptable indicators.

Applications and other features

This device has such useful function, like HP ePrint. Thanks to it, the user can send images for printing via the Internet. It is important to understand that you can send a picture through any device:

Personal Computer;
laptop;
Android smartphones;
Apple smartphones;
tablets.

In fact, starting the printing process is very simple; from the selected device you need to send a message to the printer address, when it is received, printing starts automatically. Many will ask: “Why is this necessary?” But it's real useful thing, since there is no need to install drivers separately, or what you photographed on your phone can be immediately sent to the MFP, and not to a PC, and only then to the printer.

Also worth mentioning are web applications, thanks to which it becomes possible to print various kinds of images, from ordinary coloring books to maps. These applications are constantly updated, the image database is constantly expanding.

All-In-One Cartridges

There are two types of cartridges that the HP Photosmart 5510 printer accepts. The cartridges are designated HP 178 and HP 178 XL; the first model is supplied directly with the printer and has a very small ink resource. The model with the XL inscription speaks for itself that there is more ink here, and accordingly, the printing resource increases significantly.

From a savings point of view, it is better to buy large cartridges, even if they are a little more expensive, but they contain a lot more ink. The HP Photosmart 5510 uses ink quite economically and lasts for a long time.

Technical capabilities

As already stated, this model has only four standard colors, but this does not mean at all that the device produces poor quality photographs. For home use, this is a very decent model for little money. The HP Photosmart 5510 print head provides very good ink drop volumes of up to 1.3 pl.

When the model was released, it received a lot of criticism due to the reduced resolution of image printing. But in fact, 4800 x 1200 is quite enough to an ordinary person, if people do not take professional photos, then no one will ever notice the difference in image quality, for example, with a printer whose resolution is 9600 x 4800.

The cartridges use HP Photosmart 5510 ink very High Quality, they are called HP Vivera. According to their manufacturer, the paint does not lose its properties for 82 years. Not every company producing color printing inks can boast of such amazing results.

However, the price of this good ink is quite high. A standard cartridge for the HP Photosmart 5510 costs about 350 rubles, and for the XL you will have to pay about 600-650 rubles, of course more economical, but the price is still decent.

The manufacturer tried to do everything so that this model has good speed print. We must give him his due - he managed to develop the speed almost laser printer, 21 ppm, but only for draft printing. It is quite enough to create internal office documents. If the quality is significantly higher, then the speed is reduced to 11 pages per minute. When you need color office printing, then the MFP produces 7.5 pages/min. The speed of printing color photographs measuring 10 x 15 cm is also pleasantly impressive - 3 pieces/min.

Possible faults

Why won't my HP Photosmart 5510 print? First of all, you need to make sure that the device is connected to the power supply, there is paper in the tray and it is inserted correctly. If printing still does not start, you can use standard application HP, which diagnoses faults (works only on Windows system). This program diagnoses the device and its compatibility with the OS, and also tries to find standard problems, due to which printing may be impossible. You can find it like this:

Start menu.
All programs.
HP Photosmart 5510 series.

Also, sometimes during a previous print, a person might not have noticed how the printer jammed the paper and it remained inside the device, in which case printing will also not start. To do this, you need to lift the cover that is located under the scanner and carefully remove the sheet. This must be done with extreme caution so as not to tear the paper, in which case it will be much more difficult to pull it out.

Poor quality printing. If the print quality leaves much to be desired, then you can try to solve this problem yourself. When you print any document, a menu appears, in it you need to click on the “Settings” button, and then “Service”. In the menu that appears, you need to select the “Print Quality Report” menu, in which case the printer will perform a test print.

If uneven lines are visible on a sheet of paper, you should align the printer. You need to go back to “Settings”, then “Tools” and select the corresponding button “Align the HP Photosmart 5510 printer”. The device head will come in correct position, normal printing will resume.

If extra traces of ink appear during printing, then in the same menu there is a “Clean up” button.

Each consumer must clearly understand that if the described problems cannot be solved, then the device must be taken to the service center, where it will be handled by people who know the printer from A to Z. It is forbidden to disassemble the product and make repairs yourself, otherwise the device can be very damaged so that it will not be repairable.

To work with multifunctional device was pleasant, you need to follow some simple rules:

Use only original HP cartridges. This company only uses best ink, thanks to which the most good result. On top of that, non-original consumables can seriously damage the MFP, the repair of which will cost many times more than original cartridges.
You should always monitor your ink levels. On home page you need to select the appropriate button, which shows how much paint is left at the moment.
It is best to load sheets not individually, but in a stack at once. It is also highly recommended not to insert sheets of different densities into the tray at the same time.
It is necessary to correctly adjust the sheet width guides; they should not be much larger, but bending the paper is also unacceptable.
Using low-quality consumables can lead to deterioration of the device’s performance, and in some cases, to its breakdown, so you need to think twice before using cheaper and low-quality cartridges.

HP Photosmart 5510: reviews

Among the entire mass of users of this popular model there is a large number of positive feedback. In most cases, people praise the quality and speed of printing of the device, modern design, wireless connection, ease of setup.

Those who do not want to buy original consumables report the ease of finding more budget-friendly ink options and the ability to purchase cartridges that can be refilled themselves.

Separately, it is necessary to note the reliability of use; on the Internet you can often find reviews where it is reported that the HP Photosmart 5510 has been working for more than five years, and there has not been a single problem with it. Few inkjet printers can boast such serious quality.

Despite all positive sides, this model also has its disadvantages. The consumer's biggest complaint is the lack of a top paper feed tray. When an MFP starts printing cardboard, the sheet is almost always picked up incorrectly, which negatively affects the print.

The body of the material has also been criticized; if you wipe it with a slightly dirty cloth, it leaves scratches, after a while it appearance leaves much to be desired. It also doesn't quite scan thick books; the lid of the device is simply not designed for this kind of MFP use.

Warranty period and precautions, price

HP provides official guarantee for 12 months and undertakes to perform free warranty repair in case of device malfunction. But you need to understand that the breakdown must be due to a manufacturing defect. If the consumer dropped, spilled water, or disassembled the MFP, the service center will be forced to refuse free repair. After purchasing the printer, you must keep the original box for 1 year. warranty card and a receipt for the purchase of the device.

It is prohibited to use the device:

if the room temperature is more than 40 degrees;
if the humidity is too high, more than 80%;
It is not recommended to use a USB cable longer than three meters;
when there are strong electromagnetic fields near the device.

If a person wants to purchase an HP Photosmart 5510, the price will pleasantly please him; today this model costs from 4,000 to 6,000 rubles.

Conclusion

From all of the above, several main points can be highlighted:

Inexpensive and quite high-quality MFP for home use.
Possibility of connecting the device via a USB cable and via Wi-Fi.
High speed of printing and waking up after sleep mode.
Own web interface.
Ability to print photos that have been downloaded via the Internet.

All this indicates that this model has a right to exist, if not for several unpleasant disadvantages, then this model could easily be called the best budget option MFP. But even in this case, this printer can be safely assigned a rating of 8 out of 10, which is a very high indicator for a device with such a pleasant price for the average consumer.

This usually happens at the most inopportune time - when you urgently need to print an important document. Just yesterday, a printer that was working properly suddenly refuses to fulfill its duties: instead of a document, it throws out blank sheets paper or stupidly blinks light bulbs, as if not understanding what you want from him.

Almost everyone who uses a printer regularly encounters printing problems. The largest group of such problems are various defects in the printed image, in second place are complete absence print. There are many reasons why the printer does not print at all or prints poorly - from incorrect settings V operating system until the device itself malfunctions.

Why doesn't the printer print?

All reasons that lead to failures and complete failure of the printing system are conventionally divided into 3 large groups:

Problems with installing and configuring the printing device in the operating system. Other types of software problems.
Problems with cartridges or system continuous feed ink (CISS).
Problems with the hardware of the printer itself.

The first group is the easiest for the user to diagnose and eliminate. It is possible to cope with it in approximately 90% of cases. A group of problems associated with cartridges cannot always be solved at home, but if funds allow, it is enough to simply buy new cartridge. The third group is solved only for simple and typical problems, like a paper jam, crease connecting cable etc. Problems associated with a malfunction of the device require contacting service.

Problems with printer installation and printing in Windows

Fortunately, the majority of problems in the printing system related to software operation are very easy to resolve. These include:

There is no printer driver in the operating system or the driver has failed.
Disable the print service.
The default print device is incorrect.
User pauses printing.
Switching the printer to offline mode.
Problems with the document in the print queue (too large, not recognized, etc.). The printer still prints, but extremely slowly. Or instead of text it displays something similar to hieroglyphs.
Denying access to the printing system by security policies.

More complex cases include damage to OS components, driver conflicts, and viral infection. Unlike the previous ones, it is not always possible to deal with them with a couple of mouse clicks.

Reasons why a network printer does not print:

On remote computer The printer port is blocked.
The network path to the printer is incorrect.
Sharing settings are incorrectly set.

To separate problems with the printer itself from problems on your computer, try printing the document from another PC or mobile device. If it (the printer) is connected via USB, if possible, connect it via wireless communication and vice versa. Your task is to find out whether the print function works anywhere.

After making sure that the source of the failure is not in the printing device, but is connected to the computer, look at the device manager (the printer must be connected to the computer and plugged in). The absence of the “Printers” group in the list of devices and the presence of unknown equipment marked with an exclamation or question mark indicates that there is no required driver. To solve the problem, just download it from the device manufacturer’s website (for example, HP, Epson, Samsung, Canon, Brother) and install it.

If the PC sees the printer, but it still does not print, look at the “Services” application (it’s most convenient to open it through the task manager tab of the same name).

Find Print Spooler in the list of services and make sure it is running. If not, right-click its properties. In the “Startup type” drop-down list, set “Automatic”, then click the “Run” button below.

Is the problem still there? Go ahead. Run system application“Settings”, go to the “Devices” - “Printers and Scanners” section (this and further instructions are discussed on Windows example 10). The right half of the window displays a list of all installed printers, among which there should be the one with which problems arose. If it's not there, check physical connection device to PC. If there is, click "Open Queue".

Is the printer used as the default (if not, it may be the default printing device) virtual printer, which instead of printing, for example, converts the file to another format).
Is there a checkmark next to the “Pause printing” and “Work offline” items? If the printer spontaneously switches to offline mode, this indicates bad connection with the computer, power problems or malfunction.
If there are documents in the print queue, click Clear Queue and try printing a test page.

If the printer does not print online only, click " General access" and check if it is allowed to this device.

Next, look at the “Security” tab and make sure that your account It is not prohibited to use the print function.

The reason the printer is not queuing files could be one of the following:

The paper is out or jammed.
The toner or ink is low.
A non-original cartridge is installed in the device.
The print counter has reached its limit - printing is blocked.
The user account does not have permission to print files.
The device is faulty.
There was a failure in the operating system.

Devices different manufacturers block printing in different situations. So, when a cartridge runs out of ink, one machine stops processing documents and resets the print queue, while the other simply spits out blank sheets. The same is true in other situations. The specific problems that lead to blocking are usually described in the printer instructions.

Many printer problems are well recognized by their self-diagnosis system. If the device is equipped with a display, the cause of the failure is most often displayed on it. Diagnosis of simpler devices is carried out using their proprietary application. It is usually present on the disk that came with the device, as well as on the manufacturer’s website.

Below is an example of the troubleshooting function in the proprietary application of the HP Deskjet 1050 printer.

A stop when sending a specific document for printing is most often associated with the document itself. So, if the printer does not print pdf file, perhaps the author protected it from printing (pdf supports such functions). IN similar cases The easiest way is to take screenshots of the pages of the problematic file, paste them, for example, into Word document and easily print them as pictures.

If hieroglyphs, “crazy words” or spaces appear on the printed copy instead of text, try replacing the font in the document with one of the ones preinstalled in Windows (all printers recognize them).

Problems with cartridges, dye, CISS

Any dye - toner or ink - runs out sooner or later. But this does not happen suddenly. The idea that there is little paint left is suggested by a decrease in the quality of the print - pale colors, whitish stripes, partial unprinting. It happens that the printer stops printing even when the dye level is normal. This is due to:

A drop of ink dries in the print head or becomes clogged with an air lock.
Incorrect installation of the cartridge (for example, when the protective films, the lid is not completely closed).
Contamination of cartridge air ducts.
Clamping or blockage of the CISS ink plume.
Blocking a non-original cartridge.
Reaching the limit on the number of printouts.
Cartridge malfunction.

Dried ink blocking the head is common after long periods of non-use. inkjet printer. If the plug is relatively small, cleaning the nozzles (outlet holes) helps solve the problem. This is also done using proprietary utility printer, and each manufacturer calls this function differently:

HP has cartridge cleaning.

Epson has print head cleaning.
Canon has cleaning and deep cleaning(the second is a strengthened option when the first does not help), etc.

During cleaning, a special pump installed inside the printer forces some ink through the nozzles under high pressure. This causes a clot of paint or an air lock to come out.

The most budget models printers are not equipped with a pump, and the nozzle cleaning function does not work on them (despite the driver supporting it). If clogged, the print heads of such devices must be soaked and washed in a cleaning liquid.

On modern Epson inkjet printers, the print head is built not into the cartridges, but into the device itself, and it is quite expensive. Its failure is equivalent to the failure of the entire printer, which in such cases can only be thrown away. To prevent ink from drying out, owners Epson printers It is important to clean the nozzles at least once every 2 weeks if the device is idle.

If you removed cartridges from the printer, make sure that they are installed correctly and that their air ducts are not blocked.

At using CISS First of all, you should also check whether the ink plume is passable and whether the air holes of the tanks are free.

Spots and streaks (sometimes almost black sheets) when printing on a laser or LED printer— a consequence of cartridge leakage (toner spills out), overfilling of the waste bin, foreign small objects getting into the device, damage, incorrect installation or wear of cartridge parts.

Problems after refueling when:

the printer prints in only one shade, for example, red;
the print looks too pale when the cartridge is full;
instead of an image there are multi-colored spots, etc.,

As a rule, they arise due to contamination, improper installation of the cartridge in place, or a violation of the refilling technology.

The complete absence of an image (white sheets) or printing defects after replacing the original cartridge or ink with a conditionally suitable one is precisely the result of the incompatibility of the latter with your printer model. In some cases, it can be solved by reflashing the cartridges or the device, in others - only by purchasing original components and consumables.

Printer problems

A breakdown of a printing device does not always manifest itself as a complete failure, when the device does not turn on or does not perform its functions at all. In some cases it looks like this:

The printer does not print in one of the colors, for example, black. The cartridge is in good working order, compatible, and there is paint. Replacing the cartridge and toner does not help.
Only part of the document is printed.
The toner does not adhere to the paper.
Paper does not pick up from the tray.
The printer does not print or incorrectly transfers the text of any documents onto paper, and does not reproduce standard commonly used fonts.
The print is not positioned correctly on the sheet.
Instead of one document, several are printed and vice versa.

At home without special training the bulk of such problems cannot be solved. The user can independently see if the device has jammed the paper; if yes, try to extract it; check whether the cartridge is installed correctly; delete foreign objects, caught in the device, if they are easily accessible; clear visible dirt. In other cases, all that remains is to contact the service or buy new device, if it is from a series of disposable ones, which are very cheap.

Today, there is little that can overshadow the purchase of office equipment. Moreover, the procedure itself today is reduced to a minimum of actions on the part of the buyer. I chose the model that I like best in design or takes up a certain place on the table, paid and rejoice. The most that the most “advanced” buyers do is read reviews on the Internet. But in the age of commercialization of such sources, objective information is often lost among paid reviews and secondary characteristics. Today we would like to tell you about some unexpected moments that await end user, who decided to purchase an HP inkjet printer using a series of cartridges No. 178.

Since September 2010, HP began producing updated inkjet (ink) cartridges models 178, 364, 564 and 862. The updated models were conceived as compatible with printers and MFPs already available at that time, while they took into account in advance the new functions of the devices that only were preparing for release.

The main differences between the updated models and their predecessors:

First, the black XL cartridge has a reduced ink capacity compared to its predecessor. On the manufacturer's website, the reason is literally the following: “to match the cost per page to the value obtained from the ISO resource”.
The second difference follows from the first: physical The updated black XL cartridge is much smaller in size than previous version this cartridge.
The third difference, which is not advertised on the manufacturer’s website: a change in the type of chips inside the updated cartridges.

Let's take a closer look at what each of these differences means for the end user.

The reduced ink volume in the updated black 178XL leads to increased purchases of new cartridges: the “old” model 178XL CB321H is designed for 800 pages, the “new” model 178XL CN684HE is only 550 pages.

Regarding the second difference, it would seem that everything is clear: the updated cartridges will fit into older models of printers and MFPs without problems:

“Old printer model” – “ old model black XL cartridge"

“Old printer model” - “updated black XL cartridge model”

But in new model The “old” cartridge simply won’t fit into the printer. Those. possible situations: you buy a black HP 178XL cartridge, and when you open the package you discover that the cartridge does not fit your device. With original cartridges now (2013) there should be no such problems due to the expiration of the warranty period for old batches of ink (August 2012). The exception to the rule here could be counterfeits or cartridges with expired expiration dates. With compatible cartridges, we can only advise one thing: before purchasing, check the full article number of the black cartridge you are purchasing with the one used in your device, not limited to code 178XL.

The third difference is the most unpleasant for the end user. Due to chip replacement, older cartridge models will not work on the following HP devices:

HP PhotoSmart 5510 e-All-in-One B111 series
HP PhotoSmart 5515 e-All-in-One B111 series
HP PhoroSmart 6510 e-All-in-One B211
HP DeskJet 3070A e-All-in-One B611

How this happens: you order a new cartridge No. 178 or No. 178XL (any) online or buy it in a store. You insert it into the printer and see the message: “Incompatible older generation cartridge installed” or "The cartridge listed above is an older generation cartridge that does not work in your printer, which uses the latest version of the cartridge"). Unfortunately, the cartridge you purchased will not work on your device.

Compatible cartridges, as a rule, still contain old-style chips. This is due to the fact that for three or four it is not very popular models printers to manufacturers compatible cartridges It is simply unprofitable to repurpose production. Therefore, if you are the owner of a device of one of the above models, the only reliable way to insure against similar situation At the moment, your only option is to purchase original HP cartridges.

To make sure you have purchased an updated cartridge model (for all models except black XL), look for the expiration date warranty period at the bottom of the package. If to the right of the date is marked “v1” or the warranty expiration date is September 2012 or later, then this is an updated cartridge. U updated version For a black XL cartridge, the article number must begin with CN684.

If you have already unpacked the cartridge and there is no way to look at the packaging, find the cartridge article number located on its bottom surface. If it starts with "CN680", "CN681", "CN682", "CN683", "CN684", "CN685", "CN686", "CN687", "CR276" or "CR277", then you purchased an updated cartridge model .

If your device is not included in the “lucky” list, you can safely save on printing and use compatible cartridges.

However, we should also not forget about the fact that HP plans to “update” a number of other models in a similar way. The article numbers of the “renewable” cartridges and printers remain a mystery for now.