Why doesn't Megafon accept online payments? Erroneous payment "Megafon": how to get the money back? MegaFon stopped accepting payments from Svyaznoy

Operator mobile communications MegaFon has stopped accepting payments from the Svyaznoy retail chain. According to the electronic publication Digit.ru, payment acceptance was suspended from 17:00 Moscow time on August 25. Until now, according to the publication, it is not possible to pay for MegaFon services through Svyaznoy stores; The sale of operator contracts occurs as usual.

The press service of Svyaznoy noted that MegaFon’s acceptance of payments was interrupted without explanation. MegaFon confirmed the suspension of payments, but did not explain the reasons for its actions.

As stated in a press release from the Svyaznoy network received by Lenta.ru, on July 18, MegaFon demanded from the network of salons an additional financial guarantee, which was not provided for in the current agreements of the parties, and later warned that it would suspend accepting payments if no guarantee will be provided. Although Svyaznoy considered the demand unfounded, the chain of salons nevertheless decided to comply with MegaFon’s demand. Although the funds were transferred on August 22, the acceptance of payments was still suspended on August 25. MegaFon did not comment on its position.

At the beginning of July, it became known that VimpelCom (operating under the Beeline brand) refused to cooperate with Svyaznoy, as it plans to develop its own communication stores, as well as Euroset, which it owns on a parity basis with MegaFon.

It was previously reported that after VimpelCom refused to cooperate with Svyaznoy, the latter lost $40 million a year, and the owners of the salon chain began searching for an investor. On August 9, it became known that Mikhail Prokhorov’s Onexim group had previously agreed to purchase 50 percent of Svyaznoy.

How many times have they told the world: “Connect auto payment, and you will be happy.” But no. Many continue to use payment or bank terminals to top up their balance own phone. And that's okay. But here a problem arises: the money was sent to the wrong place. Agree, this happens. And happen similar situation can with absolutely everyone. We were in a hurry, didn’t notice, got distracted - there are many reasons. And since there are problems, we need to solve them. In this article we will look at what to do if you made an erroneous payment, how to return it and what to do if you received an erroneous payment.

How to get my money back?

If you put money on your phone and it doesn’t arrive, first of all you need to make sure that you really put money on the wrong number, and only check.

The first and main condition under which you canto return an erroneous payment, - availability of a receipt.

If you still have the receipt, you can return the payment that went to the wrong subscriber. If you throw away the check - and most people have this habit - then you will no longer be able to help yourself.

Then, if you have a receipt, check if your payment meets the following requirements:

The payment was made within the past two weeks: if you deposited money 15 days ago, you won’t be able to get it back;
The payment error is no more than two digits: if you have already made a mistake three digits, it will not be possible to return the money;
The owner of the number where the money came is a Megafon subscriber and an individual: when sending money to a subscriber of another mobile operator or legal entity, You will need to contact a communication salon of this operator, but it is not a fact that your request for a refund will be satisfied.

If, according to the check, your payment meets all the requirements, you can get your money back.
How to do it?

Call the number 0500977 from your number or +7-923-250-00-43 - from another number.

Calls to these numbers are not charged.

To return the payment, you will need:

Indicate "correct" and "incorrect" numbers;
Exact date and time, according to the receipt;
Payment amount. If the payment was made with a commission, you will need to indicate the payment amount minus the commission, that is, only the amount of funds received.

Application for a refund when sending to wrong number reviewed within three workers days. The result of the application review will be sent to you via SMS.

If you do not have the opportunity to call and leave a request for a refund by phone, you can contact the Megafon communication salon, consult with specialists and write a statement.

Please note that after consideration of the application and its satisfaction money will be returned To you only if the required amount is available to the subscriber to whom the.

What to do if you received an erroneous payment?

But the opposite situation can also happen, when it is not you who makes the erroneous payment, but the money suddenly arrives in your account. You can perceive this as a gift of fate, or you can not delude yourself and wait. If the person who sent the money to the wrong place decides to return it to his account, then just as suddenly as they came to you, they can leave you within three working days, if the subscriber's application is satisfied.

Another possible scenario is possible: a subscriber who mistakenly sent you money can call your number and ask for it back. If the money actually arrived in your account at the specified time, you can check the correctness of the person’s information and the number from which he is calling. If a person says that he wanted to send money to such and such a number, and is now calling from it, then most likely he is not lying, you can trust him and send money back, but to his number.

But in in this case there is a high probability of contacting scammers who decided to profit from you. If no money has been deposited into your account or the person is calling from the wrong number to which he supposedly wanted to deposit funds, don't trust him.

Carefully check all the information and only if the data matches, send the money back. Under no circumstances should you lose your vigilance.

In the next article we will tell you how to turn your phone into a wallet and make payments using funds in your account. This happens within two services: Megafon.Money and Megafon.Bank.

You can use the service both on the website https://money.megafon.ru and by sending SMS to service number 8900 with code. More details about everything.

If you have access to the Internet, then this will be more convenient, since you don’t have to remember operation codes and the service number is forgotten if used infrequently.

So, the operator offers the following sections:

Money transfers. Here you can transfer funds to a bank account VISA card and MasterCard, to the phone of any operator, to cash collection points Contact, Blizko, Unistream, Russian Post.
Payments. In this menu item, repay loans, pay for IP telephony, television, pay public utilities, traffic police fines, shopping in online stores, repay loans and much more.

The procedure itself should not raise any questions. Click on the item you are interested in and fill out the fields. For security reasons, the operation will have to be confirmed via SMS. Be careful when filling out the details, since Megafon is not responsible for crediting money. In case of errors, refund claims will need to be sent to the destination of the money or to the organizations described below:

If you have problems paying for the Internet, IP-telephony, Television, Online games or other services, please contact “MOBI Money” support https://www.mobi-money.ru/feedback/;
If payment of traffic fines has not been completed, then send your complaints to the support service of Russhtrafi LLC [email protected];
At erroneous translations Please contact “MOBI money” support again https://www.mobi-money.ru/feedback/.

When making a payment, please consider the following restrictions:

You can pay one-time from 1 ruble to 15,000 rubles;
The maximum amount per day and per month is 40,000 rubles;
Corporate clients should connect “Personal Budget”;
On a postpaid system mobile commerce unavailable;
The initial balance of the SIM card is not transferred.

There was also a commission. Each type of payment has its own tariff. We will present these figures below. The commission will also be indicated when paying on the checkout page.

Replenishment mobile phone

Commissions for other areas can be clarified on the service website https://money.megafon.ru.

For the convenience of users, you can create payment templates on the site and view transaction history. To access these services, you will have to log in to the website using your phone number and temporary password from SMS. The password is valid for only 20 minutes. You can also create templates when making a payment. You will be prompted for this during payment. If you haven't done this right away, then go into history and create a template from there.

Transfer via SMS

Some types of transfers have the ability to complete the transaction via SMS. In conditions where there is no Internet, this good alternative, however, for this you will have to remember the service number 8900 and request codes. We provide SMS templates in the table below. Restrictions and commissions do not change depending on the method of transaction. Parts of the SMS are separated from each other by spaces.

There is a separate issue regarding payment for parking. This service launched jointly with the Department information technologies Moscow and subsidiary company Megaphone MegaLabs. To pay for a parking space, send an SMS to 7757. In the text, indicate the time, parking number and car. You can also confirm the debiting via SMS. As soon as the time is up, a message will be sent. You can also renew via phone

As part of the service, you can make a transfer from card to card https://money.megafon.ru/pay-card-to-card.

Megafon.Bank

We have already written about this service. It involves issuing a card to pay for goods and services using the balance of a mobile phone. This service has online banking and mobile app. In order to use them, you don’t need a card, so you can use your personal account or the Megafon.Bank application for payments. This service wins over the previous availability of the application and a wide range of paid services.

First you will have to log in. The login will be your phone number, and you will set the password yourself. Each entry to the site requires confirmation one-time password. The application opens after entering the PIN code that you set during registration.

On home page you see available balance. It may differ slightly from the actual amount on your balance. You can also enable tracking of the account status of your loved ones.

Similar to any other online bank. You can top up your phone balance from the site. You can see for yourself the number of payment directions. There are even charities and e-wallets that are missing from the previous service.

For your convenience, a separate support service has been created. If you have problems with payments and transfers, you can contact us in several ways:

8-800-550-55-00 – free phone for calls from any phone from the territory of Russia;
5555 – toll free number for Megafon subscribers;
+7-495-540-82-92 – telephone number for calls from anywhere in the world.

We conclude that this method is more thoughtful and convenient. For one-time transfer Anyone will do, even Megafon. Money will be even preferable, since it does not require authorization. If you make payments regularly, then remember the Megafon.Money website, or better yet, download the application.

SIM card, number, tariff
- How to unblock a number?
  - If you run out of money in your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
  - If you have not used a number for more than 90 days, it may be blocked. To restore your number, take your passport to a MegaFon salon. If the number has not been transferred to another subscriber during this time, you will receive new SIM card With the same number.
    Find out if you can restore your number by sending free SMS from a valid MegaFon SIM to . In the message, indicate the number you want to restore and the owner's full name.
  - If the number is blocked after losing your SIM card, you can get a free new SIM card with the same number by going to a MegaFon salon with your passport.
  - If you have set a block, the number will be unblocked automatically on the day you selected for the block to end.
  Was the information useful? Not reallyReview sent. Thank you!
- How to get a new SIM card while keeping your phone number?
  Apply with your passport to any MegaFon salon in Home region, on whose territory the agreement was concluded. You can get a new SIM card for free and continue to use your number. The tariff and all terms of service remain the same, conclude new agreement there is no need to provide communication services.
  
  Was the information useful? Not reallyReview sent. Thank you!
- How do I keep my number?
  The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, accessing the Internet. If you do not use communication services for more than 90 calendar days in a row on call tariffs and longer than 180 calendar days in a row on Internet tariffs, the subscription fee for maintaining the number begins to be charged daily.
  
  In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services in relation to this subscriber number is considered terminated at the initiative of the subscriber.
  
  The amount of the subscription fee for maintaining the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs or Tariffs Archive section.
  
  If you do not use communication services for more than 90 days with zero or negative balance Personal account, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application at the MegaFon salon.
  
  If you are planning for a long time(more than 90 days) do not use mobile communications, block your number.
  Was the information useful? Not reallyReview sent. Thank you!
- - Use the service Telephone codes of mobile operators. Enter the person you are interested in mobile number in the search bar and click the “Check” button. The carrier and region will appear below the search bar.
  - Type the command * 629 # . Then enter the mobile number you want to verify in any format. Operator and region information will appear on the screen.
  Was the information useful? Not reallyReview sent. Thank you!
- How to renew the contract or change the number?
  You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
  
  Choose a beautiful, easy-to-remember number in an online store or in a MegaFon showroom.
  
  The cost of the room depends on the room class: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the service Select a room.
  
  The service operates in two modes:
  - one-way: the caller will hear the message “The subscriber’s device is turned off or is out of network coverage”;
  - two-way mode: the caller will receive an SMS with your new number.
  In any mode, you will receive an SMS with the number of the person who called your previous number.
  
  The service does not work if the balance on the old number is negative or zero, and also if old SIM card blocked.
  Was the information useful? Not reallyReview sent. Thank you!
Services, options
Mobile Internet
- What to do if the mobile Internet does not work or the speed has decreased?
  1. Check your balance and top it up if necessary. To check your balance, type the command * 100 # or go to your Personal Account. The Internet only works with a positive balance. If you have recently topped up your account, wait a few minutes for the internet to work again.
  2. Check the balance of your Internet package. Open the MegaFon application or go to your Personal Account Balances for service packages. If the included Internet capacity has run out, connect one of the options to extend the Internet.
  3. Check if you have the Mobile Internet service connected. To do this, go to your Personal Account and in the “Services” section, select Services and options or dial a free command on your smartphone / tablet * 105 # and select the desired item from the menu on the device screen.
  4. Make sure you have Data Transfer mode enabled. You can check this in the settings of your smartphone or tablet in the “Data transfer”, “Data connection” or “Mobile network” section (the name may differ in different devices).
  5. Reboot your device (turn it off and on).
  6. Turn off Wi-Fi on your smartphone/tablet (if using a router from MegaFon Wi-Fi must remain on).
  7. Move the SIM card to another device. If on another device Mobile Internet also does not work, contact the nearest MegaFon store with your identification document to replace the SIM card. When replacing a SIM card, the phone number will not change; the service is provided free of charge.
    To find out the address of the nearest salon, open the MegaFon application.
  8. When using the Internet via a modem/router: Reinstall the application MegaFon Internet, try connecting the modem/router to another USB port on your computer, update the software of your modem/router. Latest versions software You can download it for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
  Was the information useful? Not reallyReview sent. Thank you!
- What is 4G+, how to start using it and how does the transition from a 2G/3G network to 4G+ happen?
  4G+ (or LTE) is mobile Internet with a speed not inferior to regular wired internet. Browser pages, files, music, videos, games and applications load in seconds.
  
  To start using 4G+ you need a smartphone and SIM card that support this technology.
  
  Type the command * 507 # to see if your SIM card supports 4G+. If not, you can change it for free at any MegaFon store using USIM.
  
  After you insert the new USIM into your smartphone, select the LTE network type in the settings.
  
  And if you have a smartphone with support for two SIM cards, then USIM must be installed in the 1st slot.
  
  When you connect to the network, the device automatically selects best network in terms of signal quality. To provide maximum speed connection, a network with more reliable reception is suitable. There is no need to manually switch the mode or perform any other actions. The device changes networks automatically, without interrupting the connection.
  Was the information useful? Not reallyReview sent. Thank you!
Personal Area
- How to log into your Personal Account, get or change your password?
  Was the information useful? Not reallyReview sent. Thank you!
- How to top up your account?
  Choose any convenient way:
  1. Top up your account with a bank card or electronic wallet in the Payment section.
  2. On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber, with a bank card.
  3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist at a MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
  4. If you can’t pay right now, use the Promised Payment service.
  5. Another MegaFon subscriber can transfer money to you from their account using the Mobile Transfer service. To send a request to another subscriber, use free service Pay for me.
  6. If you are a Sberbank client and your bank card is linked to a phone number, please indicate the required amount via SMS and send to the number or use the Sberbank-Online application.
  Was the information useful? Not reallyReview sent. Thank you!
- How to stay in touch with a negative or zero balance?
- Mobile subscriptions
  - How to unsubscribe?
    Was the information useful? Not reallyReview sent. Thank you!
  - Can I listen to a recording of my telephone conversation?
    MegaFon does not record subscriber calls.
    Was the information useful? Not reallyReview sent. Thank you!
  - How to set up call forwarding?
    You can set up or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up forwarding, see the service page.
    
    If set forwarding does not work, check whether there are any restrictions on your number and whether the number is entered correctly.
    Was the information useful? Not reallyReview sent. Thank you!
  - What is VoLTE technology and what is needed to use it?
    To use VoLTE calls, you need a device and SIM card that support this technology.
    To check if your SIM card is suitable for the 4G+ network, enter the command * 507 # . If it doesn’t fit, replace it for free with a USIM card at any MegaFon store.
    
    List of devices that support VoLTE:
    - iPhone 6/6 Plus, iPhone SE, iPhone 6s/6s Plus, iPhone 7/7 Plus, iPhone 8/8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max and later;
    - Honor 10, Honor 10 lite, Huawei P20, Huawei P20 pro, Huawei P20 lite, Huawei Nova 3, Huawei Nova 3i, Honor Play, Honor 7X, Huawei P10 lite, Huawei Nova 2 plus, Huawei Nova 2, Huawei Nova 2i, Honor 8 lite Huawei P-smart, Huawei P-smart 2018, Huawe Mate 20 lite, Huawei Mate 20, Huawei Mate 20 pro, Honor view 20, Honor 8C;
    - LG K10 2017, LG Stylus 3, LG X Power 2, LG G6, LG Q6α, LG Venture, LG G7, LG G7 Fit, LG Q7, LG Q7+, LG Q Stylus+, LG K9, LG V30, LG K11, LG K11+ ;
    - Nokia 3, Nokia 8, Nokia 5.1;
    - Samsung Galaxy Note 8, Galaxy Note 9, Galaxy J7 Neo, Galaxy A3, Galaxy A5, Galaxy A6 | A6+, Galaxy A7, Galaxy A8 | A8+, Galaxy J2 2018, Galaxy J3, Galaxy J5 | J5 Prime | J5 2016, Galaxy J7 | J7 2016 | J7 2017 Neo, Galaxy S7 | S7 edge, Galaxy S8 | S8+, Galaxy S9 | S9+, Galaxy J6 | J6+ 2018, Galaxy J4 | J4+ 2018, Galaxy J8 2018, Galaxy J2 | J2 Core | J2 Prime, Galaxy A9 2018;
    - Sony Xperia X, Xperia X Performance, Xperia XZ, Xperia X Compact, Xperia XZs, Xperia XZ Premium, Xperia XZ1, Xperia XZ1 Compact, Xperia XA1, Xperia XA1 Ultra, Xperia XA1 Plus, Xperia XA2, Xperia XA2 Ultra, Xperia L2, Xperia XZ2, Xperia XZ2 Compact, Xperia XZ2 Premium, Xperia XA2 Plus, Xperia X dual, Xperia X Performance dual, Xperia XZ dual, Xperia XZ3;
    - Vertex Saturn, Vertex Impress Blade, Vertex Impress New;
    - Alcatel 1 (5033D), Alcatel 3L (5034D), Alcatel 1X (5059D), Alcatel 5052D, Alcatel 5099D, Blackberry Key 2.
    If not on the list the desired model, then check with the manufacturer to see if your phone supports VoLTE technology. The list is constantly updated.
    Was the information useful? Not reallyReview sent. Thank you!
  - How to set up VoLTE?
    Select required settings for your smartphone:
    - iPhone: Settings → cellular→ Data settings → Enable LTE → Voice and data.
    - Huawei: Settings → Wireless network→ Mobile network → VoLTE calls.
    - LG Stylus 3, LG X Power 2, LG K10 2017, LG G6, LG Q6α, LG Venture: Settings → Networks → Advanced → Mobile networks→ VoLTE or long press on the VoLTE icon in the notifications menu.
    - NOKIA: Settings → More → Mobile networks → 4G LTE mode (enabled by default).
    - Samsung Galaxy: VoLTE is automatically enabled in the new firmware.
      If not: Settings → Connections → Mobile networks → VoLTE calls.
    - Sony Xperia: VoLTE is automatically enabled in the new firmware.
      If not: Settings → More → Mobile network → Enable VoLTE or Notification panel → Quick Options→ Enable VoLTE.
    - Vertex Saturn: Settings → More → Mobile networks → 4G LTE mode.
    - Alcatel: Settings → More → Mobile networks → VoLTE.
    Was the information useful? Not reallyReview sent. Thank you!
  - Why doesn't the network pick up?
    1. Unstable network signal.
      You are outside the city, in areas with dense buildings - in an area of uncertain signal reception. If communication problems occur regularly, please send us a message via the Write to us form or contact the Support Service through your Personal Account. In the message, indicate the address where communication problems occur and describe the problem in detail. On an Android device, using the My Network application, you can automatically send information about call quality and coverage problems to MegaFon.
    2. There is not enough money in your account.
      Top up your account in any convenient way.
    3. Incorrect connection to the network.
      Go to your phone settings and select the MegaFon network manually. Reboot your phone. If your device allows you to select a network standard (4G / 3G / 2G), try switching to a different standard.
    4. The phone or SIM card is faulty.
      Insert the SIM card into another device and check if it will connect to the network. If the SIM card in the other phone also does not register with the network, replace the SIM card.
    5. You are outside the Home Region or in the coverage area of an operator with which MegaFon does not work.
      Go to your device's settings and try manually selecting a different network.
    Was the information useful? Not reallyReview sent. Thank you!
- Emergency help
  - How to call emergency services?
    Single number call emergency services:
    
    1 - Fire Department;
    
    2 - police;
    
    3 - emergency;
    
    4 — emergency service gas network.
    
    Emergency numbers:
    
    Emergency - ;
    
    Calls to emergency numbers are free. You can call if there is no money in your account, and even from a phone without a SIM card.
    Was the information useful? Not reallyReview sent. Thank you!
  - What to do if your phone is lost or stolen?
    Was the information useful? Not reallyReview sent. Thank you!
  - How to protect yourself from scammers?
    Was the information useful? Not reallyReview sent. Thank you!
  - How are emergency communications services provided?
- Roaming
  - How to use communication services when traveling around Russia and the world?
    When traveling around our country, no additional actions is not required to use communication services. The only condition is that you must have a positive balance.
    
    When you go to other countries, as well as to the Republic of Crimea and Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
    - 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
    - Personal account or MegaFon application;
    - go to the MegaFon salon with your passport.
    Was the information useful? Not reallyReview sent. Thank you!
  - How to connect and disconnect services in roaming and spend less?
    The easiest and most convenient way is the MegaFon mobile application or Personal Account. You can check your balance, connect or disconnect services and options, order detailed expenses and ask questions to support in the chat.
    
    When roaming, you do not need to change your mobile Internet settings.
    
    Note!
    
    Some phones may limit data usage while roaming. Go to settings and check if mobile Internet is enabled in roaming.
    Was the information useful? Not reallyReview sent. Thank you!

Not long ago, the popular mobile operator Megafon merged with the QIWI company, after which the transaction commission changed from the former 5.6% to 0. In this regard, it became profitable for users to top up their QIWI virtual account from their mobile phone and vice versa. But some subscribers receive the following SMS messages: “Payment failed. The service has been denied” and then the message asks you to provide your passport information. Let's look at the reasons for such messages, why they come.

Screenshot of the error "Payment failed" error

Reasons for account replenishment failures

Message “The payment did not go through. The service was denied. It is necessary to clarify your passport details" may arrive not only when transferring funds to a QIWI account, but also when sending rubles to another mobile account of another mobile operator. This all happens for the reason that Megafon does not have your exact data. In order to fix this, you must visit the nearest operator’s office and clarify your details with the relevant documents in hand. When registering a SIM card, not entirely accurate data may be provided, which is why problems arise.

What to do when you receive a message “Payment failed”

When you receive a message about a payment failure, you have only one thing left to do - do as you are advised in the text of the message. Find the nearest Megafon office and take your passport with you. This procedure will not take much of your time; often you just need to adjust your full name or enter your full residential address, etc. After this you will be able to make transfers.

Megafon office

It must be said that passport data is required for transfers exceeding 15 rubles.

How to transfer funds from Megafon to Qiwi wallet

Today, this type of transfer is gaining popularity after the integration of two companies, so it will be important to recall the procedure for transferring funds from mobile to virtual wallet QIWI. This method of replenishing a wallet is very convenient if it is not possible to replenish it using bank cards. To top up your QIWI account from your Megafon account:

For all owners of a SIM card from the Megafon operator there is good news. You can top up your virtual wallet without using a computer or laptop, much less the QIWI.com website. To do this, you will only need to send an SMS message to short number 8448 with the symbols “XXX – 999” in it, where instead of X’s is the wallet number, and nine’s are the amount by which you need to replenish the wallet. To confirm such a transfer, you will need to send a reply message.