Cloud PBX Beeline instructions. Cloud PBX Beeline

"Cloud PBX" allows you to set up telephony without expensive equipment, hiring wired technologies. PBX from Beeline is suitable for most modern models business. Including organizations working without an office, remotely.

Beeline's "Cloud PBX" technology comes down to configuration voice communication between employees and/or clients of the company. The PBX provides extensive functionality:

The threshold for receiving simultaneous incoming calls on the line is up to 100 .
It is possible to divide networks between company departments with appropriate addressing.
Single configuration available voice greeting and menu for clients.
Recording calls for subsequent analytics of employee performance.

You can fully activate the service for just 1 day. Network being created supports an unlimited number of numbers. One of the main advantages of cloud PBX is no connection to a specific physical address. The service is tied to the company with which the contract is concluded, the network is provided according to wireless technologies. Owners can be physically located anywhere.

The lack of connection to physical offices is especially convenient for companies with branches in different regions or cities. Each office can be connected to a cloud network, receive calls and communicate via corporate communications together.

Cloud PBX functions

It was already mentioned above that “Cloud PBX” from Beeline offers organizations a wide range of functions for comfortable work:

Number starting with digits 8-800 . The selection of such a number is free of charge and comes as a bonus to the tariff payment. The advantages of 8-800 numbers include increased trust among the company’s clients, as well as free calls. 8-800 phones are associated with reliability, large organizations that you can trust. In addition, customers are more willing to contact companies where they can call for free. Calls to 8-800 are not charged. Beeline also leaves the opportunity to select beautiful set numbers
Virtual numbers phones. Adding new telephone numbers held in virtual network. Accordingly, it is not required additional equipment, connecting wires, registering telephones. Enough 1 time register the organization’s landline phone number in order to subsequently receive calls from clients anywhere in the world.
If the company has grown so much that at one point in time it receives big number calls, there is not enough connection or operator limit, there is callback option. The caller is offered the opportunity to leave contact details so that the operator will call back. Customers like this and free them from having to hang on the line waiting for an answer.
Recording conversations, automatically maintaining statistics in your personal account. Analysis of the efficiency of specialists, the duration of calls, and recording of dialogues with subscribers reduces costs for analytical departments in companies.
Setting up the voice menu. Clients themselves choose the department of the company they want to contact.
Virtual technologies. The cost of telephone communication does not change in any region, there is no roaming.
Usage widgets feedback increases the number of daily calls made by 50% . Contacts of clients who used the widget are automatically entered into the CRM database.

"Astrological Portal" from Beeline: description of the service, how to connect and disconnect a horoscope?

The listed functions are either installed automatically, in conjunction with the network, or installed additionally. Average installation time additional functions 3–5 minutes.

Tariffs for the service

The proposed tariffs for the “Cloud PBX” service from Beeline are displayed in the table. Fixed cost, charged 1 time per month.

More information about the tariff rules can be found at the link.

Reviews about the service

Below are reviews of Beeline's cloud PBX from users who have used the technology in their own business.

Olga Egorova

PBX is easy to set up and connects quickly. Unfortunately, these are the only advantages of the service. The network takes a very long time to load, and if problems arise, it is difficult to fix everything. A call to the Beeline call center does not change anything. Only 1 operator from 5 helped me figure it out a little bit. The rest hung up without saying goodbye, no information SMS then it didn’t come. I especially didn’t like the fact that during the showdown they relied on part of the text in the contract, which for some reason was not transferred to the client. Accordingly, it is simply impossible to prove anything. I don't recommend it.

Alexey Kazakov

I connected a PBX from Beeline 2 years ago. At first there were problems, the service was new, this is normal. But now, later 2 year, a quiet nightmare began. The system crashes from time to time and clients cannot reach us at all. Redirection often breaks. Applications from my company are already on Beeline 2 weeks. No changes to better side, the work is idle and it is still unknown whether I can sue Beeline for compensation.

Anton Anpilov

We run a small family business from 3 Human. We connected at the standard rate because we liked the advertising, 1400 rubles. For all services at once, conveniently. It turned out that for analytical services, redirection, additional. rooms and all surcharges, the cost of the service increases by percent 50 . If you no longer need some of the services or want to disable them, you have to fill out a separate application and send it to the Beeline office. All this time, tariffs continue to accrue. It is almost useless to communicate with technical support; it does not bring any benefit. I strongly advise you to think several times before concluding a contract for PBX.

Very often, the management of large and not very large enterprises is faced with the question of how to control the work of their employees, who spend almost the entire working day making calls to various directions. At the same time, of course, we must not forget that the presence of a permanent short number in an organization characterizes you as a stable company. However, since you do not own your own premises, there is a risk of quickly moving from place to place. How to solve a complex of existing issues at once? All this can be covered in one action - create your own virtual PBX or cloud PBX. What it is and how much it costs is discussed in detail later in the article.

The company's proposal to create its own PBX was one of the first, including from Beeline. Even now, when all services duplicate each other from all providers, differing only in price, Beeline occupies a leading position in this area.

Cloud PBX is a virtual PBX in which connection is in progress through mobile numbers. If in virtual telephony short numbers are allocated for an existing PBX, then short numbering is also present here, but mobile numbers are fundamental. They unite under one common multi-line telephone. Calls are sent from it to end users, but can also switch between each other. What opportunities exist on the Beeline service?

PBX functions

The very first advantage compared to regular landline telephony will be decoupling from a specific location. If it is usually possible to connect a telephone via cable only in one building, but in another it is simply not possible technical feasibility, then you will automatically lose your number. There is no such dependence here. The numbers are mobile and are completely independent of relocation.

Multichannel service itself as a definition. That is, not a single incoming call is lost and is automatically forwarded to the end operator. The operating principle of all call centers.

You can record conversations, both incoming and outgoing. This improves the efficiency of your employees and will also help in case of any conflict with your client. Conversations can be kept in statistics; all data is taken into account, who called where and what time they spoke, at what time the calls were made, whether the call was dropped, and, in principle, the call.

PBX “landing” to regular mobile numbers, calls from which can be transferred between each other using short commands. Each destination number is assigned a combination of three to four characters, which serve as an identifier for forwarding.

Also cloud PBX is excellent integrates with SIP telephony, which means unlimited amount telephone lines and calls via worldwide network. SIP technology is physically different from conventional copper wire in that the connection occurs through a conventional twisted pair and it is possible based on your already connected Internet, you only need a switch or router.

In Cloud PBX from Beeline you will be provided with a web account to manage the service. Detailed description The option itself and instructions for use are in the video.

Video on setting up a Beeline cloud PBX

Setting up Beeline cloud PBX

After the manager provides your login and password for the web account, log into it using the link: https://cloudpbx.beeline.ru. There you will find many sections. The structure consists of “PBX Profile”, “Numbers”, “Cloud Storage”, “Statistics”, “Settings”. First, you need the numbers of employees who will make and receive calls. To do this, go to the “Numbers” menu and click “Add employees”, or look for the “PBX Profile” page and “Connect numbers to PBX”. There we select subscriber numbers.
In the dialog box, load a list of numbers, either from a file, or select from a contract. The system will load all the numbers from your corporate agreement itself. From the list that appears, select the ones you need and click “Connect subscribers.”
On the same page “Numbers” you can set up a profile for each employee, enter additional data and even upload a photo. But you can figure this out without instructions. The only important thing here is short number, which is assigned to each employee in the PBX system for convenience and prioritization of calls.
On the “PBX Profile” page, go to the “Voice Menu” section. Here you can either upload your own greeting, or listen to the standard existing one and edit it. This audio file will be listened to by your clients when they call your number.

If you upload your file, pay attention to the requirements for it:

File format - WAV;
Audio format – PCM G.711 A-law;
Sampling frequency – 16 kHz;
Bit depth - 16 bit mono;
Duration – up to 2 minutes.

After you have voice menu, it is necessary to understand the dialing architecture. How do you want customers to call you, after listening to the entire menu, or after listening only to the greeting, or bypassing everything by dialing the employee’s short number directly. All these conditions are set in the “PBX Profile” section, then “Configure routing”.

Make a test call after you have landed the number on the voice menu and specified the route. If everything is correct, then save. Incoming calls will be received according to this scheme in the future. More detailed methods“landings” and conditions can be found in the instructions at the link above.

Price

Beeline company kindly provides trial period to get acquainted with the service.

	Minimum 450 rub./month.	Basic 850 rub./month.	Standard 1250 rub./month.	Professional 2250 RUR/month.
Multichannel numbers	3	3	4	5
Employee rooms	3	7	15	30
Free calls within the company and call forwarding	+	+	+	+
Voice greeting and menu	+	+	+	+
Call groups				+
Call center	+	+	+	+
Recording conversations	1500 rub.	1750 rub.	3000 rub.	4500 rub.
Cloud storage	500GB	500GB	500GB	500GB
Call statistics	+	+	+	+
Audio conference	3 persons	7 people	15 people	30 people
Call from the site	500 rub.	500 rub.	500 rub.	500 rub.

Connection

To activate this service, just follow the link: https://ats1.beeline.ru/ and fill out the application form, or contact the single corporate number Beeline 8-800-700-1234.

Peculiarities

In general, Beeline was one of the first to be able to integrate its cloud PBX with popular external CRM systems like Bitrix. This integration is made possible by the API function. We won’t go into more detail about this functionality, since this section alone takes up 450 pages. and is usually needed by IT technology experts. It is also very convenient that, despite the fact that everything is connected to the Internet, the quality of the latter does not in any way affect the operation of the entire system.

If you have chosen a certain tariff plan, this does not mean at all that this is the final cost of this service. The fee will also depend on the beauty of the main number, the number of incoming and outgoing calls made.

Cloud PBX is a service that is very convenient in its functionality and interface; the settings are very simple, if you don’t go into integration with CRM systems. Pricing is very confusing, so it's never clear what it will be total amount, but this is different from absolutely all operators. The service will be very useful for those companies whose employees use corporate SIM cards and are involved in sales.

In this article we will talk about the Cloud PBX service from Beeline: what it is, how the system works, what are its advantages and disadvantages.

WITH corporate telephony I have been working with Beeline for two years now. But cloud telephony is a fairly recent product, and I started working with it about two months ago, when a client contacted us - construction company. I would like to start the article with his case for a better understanding of what Cloud PBX from Beeline is.

This company faced an acute issue with telephony: a virtual PBX was installed in the office, but most employees were almost constantly on the road and made their work calls via cellular communications. Accordingly, it was not possible for the company management to control the work of the departments (due to the lack of recording of telephone calls and summary statistics on calls from all employees).

For this client, we chose a cloud PBX, which became a solution to most problems. The company acquired one external multi-channel number 8 (495) ... and required amount internal numbers that are linked to multi-channel. These included both landline and mobile phones. Now all calls, even those made on the road, are recorded and recorded in the cloud PBX. This allows you to monitor work and make appropriate decisions based on records and statistics. The issue of telephony when moving was accordingly removed by default.

What is Cloud PBX from Beeline

So, as can be seen from the case described above, Cloud PBX from Beeline is a virtual PBX in which subscribers can connect through mobile numbers. Thus, a cloud PBX includes the capabilities and virtual PBX, and cellular communications. The only difference is that in a regular virtual PBX we create the required number of virtual subscribers in a personal account on the provider’s website, and in the case of a cloud PBX, all subscribers are connected via SIM cards. That is, to start working in a cloud PBX, you need to purchase SIM cards.

How does cloud PBX work?

Let's consider the communication mechanism in a cloud PBX. On its website and in other advertising sources, the company indicates one number that the client will call - a multi-channel number. At incoming call the voice menu will direct the client to the desired department. Calls from a shared multi-channel number are automatically routed to the right specialist to his mobile phone. Wherever the employee is: in the office or outside, he will be in touch. At outgoing call instead of internal mobile number The employee will be provided with the company’s multi-channel number, which will be “displayed” by the client. All conversations are recorded, which the client is automatically warned about when picking up the phone. All call recordings are stored in cloud storage.

Cloud PBX Tariffs

Pricing in Beeline cloud PBX is not easy. It is problematic to name a specific figure of how much it might cost the client, since the final cost consists of several components and their parameters. Let's take a closer look at these components:

Package of services. Beeline provides 5 packages that allow you to connect different quantities numbers and having different sets of services (such as voice menu, call recording, number of conference participants, widgets and many other parameters).

Multichannel number. The second component of the price is the multi-channel number - the one to which the subscriber will connect and to which other company numbers will be linked. The number can be:

Direct urban 8(495)… - this number requires a monthly subscription fee (500 rubles per month). If the company chooses a “beautiful” number (silver, gold, etc.), this involves a one-time payment, and its size depends on the number itself.

Federal 8(9XX)… - this number requires monthly payment according to the selected tariff. For a “beautiful” number, as in the case of a direct number, you need to pay a one-time fee.

3. Subscriber number. The third component of the price is the subscriber numbers - this is the same SIM card extension number subscriber, one of the channels of a multi-channel number. Each number has a tariff plan, subscription fee which can range from 300 to 3000 rubles per month. The service is provided in advance and is paid accordingly after the month.

For different numbers tariff plans different ones can be selected. For example, for a manager who communicates via corporate communications no more than 30 minutes a day, and for a sales department employee who is “on the phone” almost all the time, these may be different tariff plans.

The subscriber number can be used both with a SIM card and in SIP telephony. That is, after purchasing a SIM card, you can put it aside and use only a SIP account: activate the number in your personal account and gain access to IP telephony.

4. And the last component of the price is the various paid connected services within the selected package. As a rule, these are expanded capabilities within existing functions, for example, an additional voice menu, additional dialing groups, additional agents, etc. The range of prices here is quite wide.

To make it easier to understand information on the cost of a Beeline cloud PBX, the table below presents all the estimated costs associated with its acquisition and maintenance.

Tariff options for Beeline Cloud PBX

There are many tariff options for a cloud PBX, about 30: this includes a call center, a voice menu, dialing groups and many others - but I will tell you about those that are an absolute advantage of the system and combine the functions of a virtual PBX and mobile communications.

Group caller ID

The Group Caller ID (Automatic Caller ID) function allows users to use it as a Caller ID for outgoing calls. shared room company (and there is also an opportunity for different groups users use different numbers as caller ID for outgoing calls).

Let's say the company has external number 8(495)… and there is the mobile phone number of the connected employee. When will the employee do outgoing call, thanks to the group Caller ID, the call is identified to the client being called as a landline number 8 (495)… - the company number. That is, without being in the office, an employee can make an outgoing call from the federal as well as from the city.

Recording conversations

Cloud PBX from Beeline provides the function of recording and storing incoming and outgoing calls. This function is quite easy to connect. You can listen to the recordings in your personal account.

Cloud storage

All call recordings and faxes are stored in cloud storage. As for storing records, there are some differences from a virtual PBX. If Mango, for example, goes per minute billing, then here the tariff is per megabyte. Every call is specific file recording, and it takes up a certain amount of cloud storage. So that you understand, 1 minute of recording is about 0.9 MB (accordingly, 10 minutes is 9 MB).

By default, each tariff includes only 1 GB of memory, which runs out quickly. Behind additional fee you can connect additional volume, for example, for 1000 rubles per month 200 GB - this is more than enough. In order not to go beyond the tariff, you can configure the deletion of files after expiration certain period storage time.

API

API is one of the most useful functions, providing direct (without using additional systems, for example, Asterisk) integration of telephony with external systems. The system is built on the basis software product BroadWorks is from BroadSoft, so it has all the capabilities that this system provides from an integration point. Nowadays it is difficult to imagine telephony for medium and large businesses without integration with a CRM system. IN in this case integration presented at top level and implements functions such as:

attaching a link to a recording to a call card (Portal API)
displaying the caller card in the CRM system and receiving the call (Events Subscription)
с2с (click to call) initialization of a call from CRM (ActionsAPI)

So, the Beeline cloud PBX API has wide capabilities. By the way, only API description occupies 455 pages. I can say from my experience that we did not encounter any problems during the integration process; no non-working API functions were discovered.

Conclusion

I will highlight the following advantages of the system:

mobile subscribers are connected and controlled in the PBX
it is possible to transfer data from mobile phones to the CRM system
In order to use GSM communication, it is not necessary to have an Internet connection to make and receive calls
subscribers can communicate via internal communication for free, this communication is not charged
The system interface is very convenient and pleasant, providing all the necessary settings
The quality of communication does not depend on the quality of the Internet channel to the subscriber

The system also has disadvantages:

the biggest disadvantage, in my opinion, is that to add additional subscriber, you need to buy an additional physical SIM card.
API documentation is provided only on English language and is overloaded with descriptions of features that you will most likely never use
The disadvantages certainly include confusing pricing

The Cloud PBX service from Beeline, in my opinion, is optimal solution for companies with mobile workplaces, in addition the broadest opportunities integrations provide the ability to connect to almost any CRM.

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CRM systems

In this article we will talk about the Cloud PBX service from Beeline: what it is, how the system works, what are its advantages and disadvantages.

I have been working with Beeline corporate telephony for two years now. But cloud telephony is a fairly recent product, and I started working with it about two months ago, when a client, a construction company, contacted us. I would like to start the article with his case for a better understanding of what Cloud PBX from Beeline is.

For this client, we chose a cloud PBX, which became a solution to most problems. The company purchased one external multi-channel number 8 (495) ... and the required number of internal numbers that are tied to the multi-channel. These included both landline and mobile phones. Now all calls, even those made on the road, are recorded and recorded in the cloud PBX. This allows you to monitor work and make appropriate decisions based on records and statistics. The issue of telephony when moving was accordingly removed by default.

What is Cloud PBX from Beeline

So, as can be seen from the case described above, Cloud PBX from Beeline is a virtual PBX in which subscribers can connect through mobile numbers. Thus, a cloud PBX includes the capabilities of both a virtual PBX and cellular communications. The only difference is that in a regular virtual PBX we create the required number of virtual subscribers in a personal account on the provider’s website, and in the case of a cloud PBX, all subscribers are connected via SIM cards. That is, to start working in a cloud PBX, you need to purchase SIM cards.

How does cloud PBX work?

Let's consider the communication mechanism in a cloud PBX. On its website and in other advertising sources, the company indicates one number that the client will call - a multi-channel number. When there is an incoming call, the voice menu will direct the client to the desired department. Calls from a general multi-channel number are automatically routed to the right specialist on his mobile phone. Wherever the employee is: in the office or outside, he will be in touch. When making an outgoing call, instead of the employee’s internal mobile number, the company’s multi-channel number will be substituted, which will be “displayed” by the client. All conversations are recorded, which the client is automatically warned about when picking up the phone. All call recordings are stored in cloud storage.

Cloud PBX Tariffs

Package of services. Beeline provides 5 packages that allow you to connect a different number of numbers and have different sets of services (such as voice menu, call recording, number of conference participants, widgets and many other parameters).

Federal 8(9XX)… - this number requires monthly payment according to the selected tariff. For a “beautiful” number, as in the case of a direct number, you need to pay a one-time fee.

3. Subscriber number. The third component of the price is the subscriber numbers - this is the same SIM card, the subscriber’s internal number, one of the channels of a multi-channel number. Each number has a tariff plan, the subscription fee of which can range from 300 to 3000 rubles per month. The service is provided in advance and is paid accordingly after the month.

Tariff plans may be different for different numbers. For example, for a manager who communicates via corporate communications no more than 30 minutes a day, and for a sales department employee who is “on the phone” almost all the time, these may be different tariff plans.

To make it easier to understand information on the cost of a Beeline cloud PBX, the table below presents all the estimated costs associated with its acquisition and maintenance.

Tariff options for Beeline Cloud PBX

There are many tariff options for cloud PBX, about 30: this includes a call center, a voice menu, call groups and many others - but I will tell you about those that are the absolute advantage of the system and combine the functions of a virtual PBX and mobile communications.

Group caller ID

The Group Caller ID (Automatic Number Identification) function allows users to use a common company number as a Caller ID for outgoing calls (and it is also possible for different groups of users to use different numbers as Caller ID for outgoing calls).

Let’s say a company has an external number 8(495)… and there is a mobile phone number of a connected employee. When an employee makes an outgoing call, thanks to the group Caller ID, the call is identified to the client being called as a landline number 8 (495) ... - the company number. That is, without being in the office, an employee can make an outgoing call from the federal as well as from the city.

Recording conversations

Cloud PBX from Beeline provides the function of recording and storing incoming and outgoing calls. This function is quite easy to connect. You can listen to the recordings in your personal account.

Cloud storage

All call recordings and faxes are stored in cloud storage. As for storing records, there are some differences from a virtual PBX. If Mango, for example, charges per minute, then here it charges per megabyte. Each call is a specific recording file, and it takes up a certain amount of cloud storage. So that you understand, 1 minute of recording is about 0.9 MB (accordingly, 10 minutes is 9 MB).

By default, each tariff includes only 1 GB of memory, which runs out quickly. For an additional fee, you can connect additional volume, for example, for 1000 rubles per month 200 GB - this is more than enough. In order not to go beyond the tariff, you can configure the deletion of files after a certain period of storage time.

API

API is one of the most useful functions that provides direct (without the use of additional systems, for example, Asterisk) integration of telephony with external systems. The system is built on the basis of the BroadWorks software product from BroadSoft, so it has all the capabilities that this system provides from the point of integration. Nowadays it is difficult to imagine telephony for medium and large businesses without integration with a CRM system. In this case, integration is presented at the highest level and implements such functions as:

attaching a link to a recording to a call card (Portal API)
displaying the caller card in the CRM system and receiving the call (Events Subscription)
с2с (click to call) initialization of a call from CRM (ActionsAPI)

So, the Beeline cloud PBX API has wide capabilities. By the way, the API description alone takes 455 pages. I can say from my own experience that we did not encounter any problems during the integration process, and no non-working API functions were discovered.

Conclusion

I will highlight the following advantages of the system:

mobile subscribers are connected and controlled in the PBX
It is possible to transfer data from mobile phones to the CRM system
In order to use GSM communication, it is not necessary to have an Internet connection to make and receive calls
subscribers can communicate via internal communication for free, this communication is not charged
The system interface is very convenient and pleasant, providing all the necessary settings
The quality of communication does not depend on the quality of the Internet channel to the subscriber

The system also has disadvantages:

The biggest disadvantage, in my opinion, is that to add an additional subscriber, you need to buy an additional physical SIM card.
The API documentation is only in English and is overloaded with descriptions of functions that you will most likely never use
The disadvantages certainly include confusing pricing

The Cloud PBX service from Beeline, in my opinion, is the optimal solution for companies with mobile workplaces; in addition, the widest integration capabilities provide the ability to connect to almost any CRM.

Communications are the heart of the company; these include telephony, the Internet, and video communications. The coordination of employees, the effectiveness of interaction with clients, as well as financial results business. Cloud telephony makes it possible to build a convenient and inexpensive communication in the office. It’s not for nothing that entrepreneurs themselves call a virtual PBX smart telephony. It allows you not only to quickly organize communication, but also to process and distribute client calls, regardless of where the employee is, and much more. Cloud PBX also makes it possible to optimize a company’s communication costs and develop a business, scaling it across regions.

Step 1. How cloud PBX works

Virtual telephone exchange is located on the server of the service provider, the provider, which can be, for example, mobile operator. The customer company thus uses a PBX located outside its own office. In this case, you can customize any set of options taking into account the needs of a specific business. All data is stored on the cloud, or rather cloud server provider, and your company does not need to buy own server and other equipment, look for a place for it in the room, maintain it, etc. Thus, a company (entrepreneur) receives an office PBX with the necessary functionality for a low cost.

Step 2. Assess the quality of telephony

Cloud telephony is usually accompanied by high quality communications, especially if you choose a reliable service provider as your provider.

Cloud PBX from Beeline Business

Transfer your communications to a cloud PBX format, combine mobile and landlines into a single telephone network.

Of course, the key advantage of PBX is the savings in communication costs. In addition, the time resource is noticeably reduced. After all, the customer company does not need to buy equipment, do wiring, all costs are reduced to a pleasant minimum. And everything is very fast! For example, connecting and setting up a virtual PBX from Beeline Business takes no more than 5 minutes and does not require special skills and skills. Another saving is the optimization of costs for personnel who would deal with telephone communication in state.