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Android error not updating. Virus check. Forced verification through settings

Not a single OS on a phone/tablet is completely free of various problems. Android in this case is no exception. The most common reason- V app com android com An error has occurred. What are they like and what to do if they arise?

Causes

The android com error is a summary of several of the most common flaws in software operation. Let's look at each in turn:

  1. com.android.phone. It affects the signal exchange between towers and the smartphone, i.e. to the calling function. Subsequent firmware changes or failures during the flashing process may occur. The reason may be a change of SIM card and failures in the time and date menu.
  2. com.android.snap.
  3. It may appear due to the unsuccessful operation of various photo editors or programs for sending messages, which also allow you to edit photos. An alert pops up on a black background. com.android.vending. The reason is also system failures; it differs in the text that pops up when it occurs - “
  4. Unexpected stop process..." com.android.systemui. Detection of problems in the operation of the system, as well as the presence of a virus. Usually it loads unnecessary software

, and while using programs, various

advertising banners . Finding out whether it is a virus or a glitch is easy - you need to look at the creation date of the file. When running simultaneously with other system files, you don’t have to worry about viruses. How to fix
Let's look at how to eliminate each of the

You can also download from Google store.
calling application.

  • Sometimes you have to reset the device configuration completely to factory settings, before which I advise you to create
  • backup copy
  • To solve the com.android.snap problem, you should: scan your gadget with an antivirus; stop the application in the Manager by clearing the cache, erasing data and unchecking the “Show notifications” checkbox;

remove com.android.snap using various programs, AVG antivirus will do. To get rid of problems with in the third case you need:

  • root rights
  • grant rights to the program;
  • delete the entire folder data/data/com.android.vending;
  • We look for a vending file in the data/dalvik-cache folder, which we delete;
  • now we find the downloaded file com.android.vending, click R/W at the top and transfer it to system/app;
  • we enter context menu, holding down the file for a few seconds where we need “Permissions”;
  • We provide the owner with read and write access, and guests with other reading access;
  • All that remains is to save the changes, exit the program and restart the phone.

The last fault is removed like this:
  • Based on the creation date of com.android.systemui, we look for the application that caused the virus to appear on the smartphone, and through the Application Manager we completely get rid of it;
  • in the same ROOT Manager go to the address Root/System/App;
  • find com.android.systemui and delete it.

Android process error

Causes

Most often there are two such errors - android.process.acore and android.process.media. The first can most often arise due to the following:

  • system application is disabled;
  • similar programs are launched simultaneously;
  • the necessary system files have been deleted.

The second malfunction occurs when the memory card does not work.

, and while using programs, various

Correcting the android.process.acore error is possible in the following ways:

  1. Cleaning in Contact Storage configurations.
  2. Reset settings to factory defaults.
  3. Completely clearing the device memory.
  4. Reflashing the gadget.

If there is an error android.process.media you need to:

  • repeat the installation of the application on the phone after removing the flash drive, and, if it helps, format it;
  • reset settings, clear memory card.

Error in Google Play Services application

Causes

This message appears if the application is not working properly, which causes inconvenience.

The phone may give errors with or without a number. Numbered ones can be eliminated faster and more efficiently, because the code can be used to determine what exactly is causing the failure. There are a lot of license plates, but the most popular are the following:

  • error code 18 – the cause is an incorrectly set date or time and the end of free memory;
  • error code 24 – may occur if the user often installs and uninstalls the same software, but does not clear the data;
  • error code 403 – two connected at the same time Google account;
  • error 492 – problems with operation virtual machine Dalvik.

, and while using programs, various

To troubleshoot a non-numbered error, you should:

  1. Clear "Services" cache Google Play».
  2. Reinstall the application.
  3. You can also clear the cache in " Google Services Framework".
  4. You should check whether the specified date/time is correct and whether there are any problems with Internet access.

To eliminate the 18th, you need to reset the date/time, clear the cache and data, and remove updates Play Market’a or start freeing up space on your device.
If the phone displays 24, you will need superuser rights. Already with them we go to the sdcard/android/data/ folder and clean out unnecessary ones, i.e. outdated files.
With 403, you need to log in from your main account and uninstall problematic program and try to install it again.

When the error number is 492, you need to clear the cache and data of the Google Play Services and Play Market applications. Sometimes you have to revert to default configurations.

Results

Having a smartphone or tablet Android based, you should be prepared for what it may produce various errors. However, you don’t need to immediately take your gadget to service center. Most problems can be solved even without using root rights. If such a need arises, you need to remember to create a backup copy.

If you see the message “The Phone app has crashed” on your Android 7.0 or higher, this means that there is an error related to system process com.android.phone. It is quite logical that this alert indicates critical failure, as a result of which this process can no longer operate normally. But what can cause such a problem, and how to quickly fix it? Let's figure it out.

Notifications when the Phone app crashes

Reasons for the error in “Phone”

It is worth noting that the “Phone” application is responsible for the operation of most of the main options in Android 7 and is interconnected with many of its services. Therefore, any failure in the OS or third party software entails an error in its operation. Among the extensive list possible problems, the following can be distinguished:

  • random errors are the most common and common;
  • filling the system cache associated specifically with the Phone application or the system as a whole;
  • malicious code;
  • user intervention;
  • incompatibility of any application that interacts with the “Phone”.

One way or another, in most cases the user is the culprit. This refers to an excessive amount of software, which is not always of high quality and official, cluttering the phone with garbage, viruses, and the like. And most often they fail budget models made in China(DOOGEE, BQ, Leagoo).

Fixing an application crash

Let's look at the solution options as they increase in complexity and consequences. Naturally, you need to start with a simple restart - this is the simplest solution that can eliminate a random crash. When you reboot, the system will not only restart everything important processes, but will also partially correct damaged system files. More serious problems cannot be fixed this way.

Removing junk and clearing cache

To perform this action it is better to download special utility to clean temporary files. It could be CCleaner, Master Cleaner or analogues. It should be remembered that in latest versions Android has a built-in cleaner. It is recommended to manually clear the cache and data of the Phone application. After cleaning, reboot the gadget.

Naturally, if a failure occurs after startup certain programs- they need to be demolished. However, you can first try simply erasing data and deleting the cache for problematic software.

Disable synchronization

Often a failure is caused by setting the date and time via the Internet. You can disable this feature in the Settings menu by selecting the “Language, time, keyboard” section. Instead of this section there may be simply “Date and time”. It all depends on the shell and launcher. Set the time and date manually, plus set your time zone - this important point.

Malware scanning

The last thing you can do without risking loss of personal data is to find the virus that could be causing the problem. It often happens that installed software is not malicious at all, but custom software can cause malfunctions and critical changes to system files. An antivirus scan will not only eliminate full-fledged viruses, but also partially solve problems with custom software and system changes without restoring it.

Today there are many proven utilities - AVG, Dr.Web, Kaspersky, ESET and others. Plus, uninstall unused software on the phone. What should be done:

  1. Download and install antivirus from the Play Market (and only from there).
  2. Check the system.
  3. If a virus is detected, cure damaged files.
  4. Reboot the gadget.
  5. Even if the “Phone” started working normally, clean out temporary files.

Please note that you can scan with several programs, but this must be done one at a time, and after scanning, remove the security software. You cannot have 2 or more antiviruses installed at the same time.

In addition, you can use a PC or laptop antivirus to check. To scan, simply connect your device to your computer as a drive and scan it. Malicious code and the scripts have few differences, so the likelihood of detection is high.

Solving a problem with the phone application using a reset

There is such a thing as “soft” and “hard” reset. In any case, you need to copy all important information, contact list, passwords to the cloud or on your PC. Go to the applications you use and save progress on them by linking your account, for example, to social network. By default, you should have a Google account linked, so set up synchronization there as well.

A “soft” reset, also known as soft-reset, will return the device to its original state, erasing all changes to the operating system and deleting applications and so on. How to make it:

This solution is a kind of rollback of the operating system to its original state.

If this does not help, then you need a “hard” reset or Hard-Reset. Don't be afraid of this term. This is a deeper (low-level) cleaning of the system. It is impossible to save any information here, but at the same time all sources of the bug are removed. Instructions:

  1. Turn off your device.
  2. During startup, go to the “Recovery” menu. For each model, the login to Recovery may be slightly different - try the login combination for your device.
  3. Clear user data via “wipe data/factory reset”;
  4. Wait for the procedures to complete.

Please note that this solution also eliminates viruses if the corresponding software did not detect them. After this, the message that the “Phone” application has failed will no longer appear on your Android 7 or higher. Here is another visual video instruction for such a reset:

After restarting the phone, you will be completely pure Android. There is an important point: in the last Android versions(6.0, 7.0 and higher) there is protection against theft. So check out our past material.

Reflash the device

If all this does not help, then global damage to the system has occurred. In this case, only flashing will help. This procedure is not recommended inexperienced users. Errors during flashing can turn the device into a “brick” - then you can forget about the warranty and inexpensive repairs.

The flashing method directly depends on your device, so you need to select a solution specifically for specific model and companies. It is advisable to use standard versions, downloaded from the official website of the manufacturer. In this case, it is better to avoid custom firmware and beta versions.

If even after updating the firmware the problem persists, then there is only one option left - going to a service center. It is likely that there is a hardware failure that is affecting the operation of the device.

Conclusion

We hope the information helped you solve the problem, because, despite a large number of there is nothing complicated in solving the problem. In most cases, the error “The Phone application has crashed” is corrected in the first stages. To avoid its occurrence in the future, we recommend:

  • install software only from Google Play Market or the official website of the developers;
  • Regularly clear your phone of temporary files;
  • periodically scan the system for viruses;
  • update the operating system in a timely manner (“Settings” - “About phone” - “Software update”);
  • do not install a large number of applications - even if they are not open, they can run in the background, consuming device resources.

Popular pages

Occasionally, Android experiences crashes that lead to unpleasant consequences for the user. These include the constant appearance of messages “An error has occurred in the application.” Today we want to tell you why this happens and how to deal with it.

In fact, the appearance of errors can have not only software reasons, but also hardware - for example, failure internal memory device However, for the most part, the cause of the problem is still the software part.

Before proceeding with the methods below, check the version problematic applications: perhaps they were recently updated, and due to a flaw in the programmer, an error appeared, which causes the message to appear. If, on the contrary, the version of a particular program installed on the device is quite old, then try updating it.

If the failure appears spontaneously, try: perhaps this is an isolated case that will be corrected by cleaning random access memory upon restart. If the program version is the latest, the problem appeared suddenly, and rebooting does not help, then use the methods described below.

Method 1: Clear app data and cache

Sometimes the cause of the error may be a failure in program service files: cache, data, and the correspondence between them. In such cases, you should try to reset the application to the one you just installed by clearing its files.

  1. Go to "Settings".

  2. Scroll through the list of options and find the item "Applications"(otherwise "Application Manager" or "Application Manager").

  3. Once you reach the list of applications, switch to the tab "All".

    Find the program that is causing the crash in the list and tap on it to enter the properties window.

  4. An application running in the background should be stopped by clicking on the appropriate button. After stopping, press again "Clear cache", Then - "Clear data".

  5. If the error appears in several applications, return to the list of installed applications, find the rest, and repeat steps 3-4 for each of them.
  6. After clearing data for all problematic apps, reboot your device. Most likely the error will disappear.

If error messages appear constantly, and among the faulty ones there are system ones, refer to the next method.

Method 2: Factory reset

If the "App error has occurred" messages refer to firmware (dialers, SMS apps, or even "Settings"), most likely you are faced with a problem in the system that cannot be fixed by clearing the data and cache. The hard reset procedure is the ultimate solution to the set software problems, and this one is no exception. Of course, in this case you will lose all your information on internal storage, so we recommend copying everything important files to a memory card or computer.

If none of the options help, most likely you are faced with a hardware problem. You cannot fix it yourself, so contact a service center.

Conclusion

To summarize, we note that the stability and reliability of Android is growing from version to version: newest options Google's OS is less prone to problems than older ones, even if they are still current.

Com.android.phone - designation standard Android application for calls. The messages “An error occurred in the com.android.phone application”, “Unfortunately, the com.android.phone process has been stopped” indicate a malfunction of the application. Where does the error come from and how to fix it?

Why does an error appear in the com.android.phone application

There are several reasons for the error with com.android.phone:

  1. Various random crashes in the Phone app.
  2. The cache of the Phone application or related system functions is full.
  3. A virus may affect the Phone app and cause it to malfunction.
  4. The application may be damaged by the user himself.
  5. The Phone app is not compatible with any other apps on your device that somehow use phone functionality.

Ways to fix the error

First of all, reboot your device. This will help if the error occurred due to a full cache or some random bug.

Cleaning temporary files

If the problem is not resolved, move on to the next step.

Disabling date and time synchronization

If the problem is still not resolved, it is most likely a virus.

Removing viruses

Install antivirus software from Google Play Market and run deep scan devices. Remove any viruses found.

You can do without an antivirus for Android. Connect your smartphone to your computer in USB storage mode. And scan HDD devices computer antivirus. Thanks to source While mobile and desktop viruses are similar to each other, a desktop antivirus can find and remove malware on your mobile device.

Hard Reset

If there is no important data on your device, or you are ready to save it somewhere, try doing a factory reset. Full reset settings will delete all data, and along with it the virus. It's called Hard Reset and is done as follows:

You can reset the settings via Recovery Mode. To enable Recovery mode, turn off the device and hold down the power and volume down buttons. Hold them until the manufacturer's logo appears on the screen. Some Recovery devices turns on in a different way, find out on the Internet specifically for your smartphone or tablet model. IN Recovery menu find the wipe data item (or Clear Data, or something similar). Click on it, then click Yes and check Delete User Data. And reboot your device.

You can start a factory reset in Recovery mode Mode: select wipe data/factory reset

Flashing

So, if after removing the viruses, the com.android.phone program still gives an error, then you can try to reflash the device. To do this, download from the official website Last update system for your device, place the downloaded zip archive in root folder device and enable Recovery Mode. In Recovery Mode, click Install zip from sdcard (or something similar depending on the device model; more specific instructions flashing information can be found on the website of the manufacturer of your device). Then follow the instructions on the screen (usually you just need to click the "OK" button), do not forget to check the Wipe data to delete data from the device, otherwise errors may remain.

If flashing your device is unacceptable to you, and the error cannot be corrected in any other way, try installing a dialer from Google Play. There are a lot of options in the market, choose what you like and install it.

Video: how to fix an error in com.android.phone using the Lenovo A328 as an example

What to do to prevent the problem from appearing again

Do not install applications from unreliable sources on your device to avoid getting a virus. A smartphone or tablet should not be cluttered with useless applications, as they all leave behind undeleted temporary files and an uncleaned cache, which loads and harms the device. Use CCleaner program or similar to clear the cache and unnecessary files.

Treat yours with care mobile device, don't pollute it unnecessary applications and constantly clear the application cache and delete temporary files. And then the error in com.android.phone will no longer affect you.

If an error occurs in the Google Play Services application, you can fix it by resetting the cache, re-adding Google profile or reinstalling updates. This universal methods troubleshooting, but depending on the error number, other methods may be needed.

Bug fix

So, an error occurred in the “Google Play Services” application, let’s see how to fix it and return Android to a normal, working state.

  1. Reboot your device. This simple recommendation helps eliminate some system failures without unnecessary hassle.
  2. Make sure that mobile traffic not over, the Wi-Fi connection is stable, there are no problems with communication.
  3. Launch Play Market, find the Google Services application, open its page and click Update. The firmware will be updated to the latest version.

If these measures did not help resolve the problem, you will have to do a little digging in the phone’s settings and work with the cache and application updates, as well as your Google profile.

Reset cache

The cache stores data for quick launch applications. Sometimes, along with the “correct” data, there may be incorrect information that will interfere with the launch, causing an error. Let's fix this flaw:

  1. Go to settings, open the “Applications” section
  2. Go to the “All” tab, find Google Services.
  3. Open the program page, click “Stop”, then “Clear cache”.
  4. Repeat the operation for Google apps Services Framework.

After clearing the cache of these two programs, reboot and make sure that you were able to fix the problem that was preventing you from using your mobile device normally.

Re-adding a profile

If nothing has changed after clearing the cache, try adding your Google account again.

  1. Open settings and find the “Account” field (or the “Accounts” section).
  2. Find the Google profile you are using and open its synchronization settings.
  3. Call up the additional menu and select “Delete”.

After deleting your account, restart your device, open settings and in the “Accounts” field, click “Add”. Select account Google and enter your email and password for your existing profile or create a new account.

Reinstalling updates

Another way to fix the error is to uninstall the Services updates and then install them again. The "Uninstall updates" button is disabled by default, but this is easy to fix:

  1. Open the "Security" section.
  2. Go to the “Device Administrators” submenu.
  3. Uncheck the box next to “Remote control”.
  4. Confirm deactivation of the function by clicking “Disable”.

After disabling the “Administrator”, you can go to the “Applications” section, open additional settings Services and remove updates. To save changes made be sure to reboot.

To reinstall updates, launch any built-in application. It will not open immediately, but will prompt you to install Google Services updates first. Agree with the installation and wait until the procedure is completed.

Reset

If listed methods did not solve the problem, use extreme measures - reset the settings.

  1. Open the "Backup and Reset" section.
  2. Select Reset Settings. Not network, but all Android settings.

Please note that on Android reset Settings also means deleting user data from the device’s internal memory. Therefore, to avoid losing important information, make a backup copy before resetting your settings.

Correcting errors by numbers

Almost all Android errors have a serial number, with which you can find out why the problem occurred and what to do to fix it. As a rule, to fix errors in the Google Play Service, it is enough to use one of the methods listed above, but sometimes you have to look for other ways to solve the problem.

Error 24

A failure with this number occurs when reinstallation application when its data is superimposed on information about a previously installed application. To fix this problem you need Root rights and Root program Explorer, through which you can get to the sdcard/android/data directory and delete unnecessary application files.

Error 101

Message number 101 appears due to lack of space on the device. To fix the problem, clear the memory, delete the program cache Play Market and Google Play Services. Clearing the cache in Services also corrects errors with numbers 413, 491, 492, 495, 504, 911, 919, 920, 921, 923, 941-942.

In some cases, in addition to clearing the cache, you need to add reinstalling your Google account, turning off and turning on Wi-Fi, uninstalling Google Service and Play Market updates, resetting settings.