The PC does not see the Samsung. What to do if the computer does not see the Samsung phone? What will connecting the phone to a PC give us?

As a rule, if the computer does not see the Android phone connected to it, then the problem looks like this: the charging process is displayed on the smartphone screen, but there is no access to the files located on it and to the device itself. In this article you will find out why the computer does not see samsung phone via USB.

The reasons may be the following:

Damage to the USB cable

A cable malfunction may not always be immediately visible. Very often, the charging wire can fail without obvious external signs. The reason for this is the low-quality devices that the market is teeming with.

To check the functionality of the USB cable, just connect it to another computer, and for greater reliability, to another phone. If these actions do not produce results, then the wire needs to be replaced.

Damage to the computer USB port

It is impossible to repair the port without the help of a specialist, but you can check it simply. If the computer does not recognize the smartphone, then you need to connect through another USB port. If it helps, it means the cause has been found, if not, let’s move on.

System problems in the phone

Sometimes the problem of lack of connection can be solved very simply: by turning off the smartphone, removing the battery from it for a few seconds, returning it to its place and turning on the device. Simple and effective.

Phone jack failure

If your phone has been damaged by water or its connector has been damaged mechanical damage, then perhaps this is the problem. Alas, if cleaning the socket does not give any results, then only replacing the damaged part will help.

Incorrect connection settings

In the device settings, you need to find the menu for USB connection to a computer. In many Samsung models, it is located at “Memory” > “Properties”. If by default the checkbox is next to USB usage as a modem - remove it, find the “Media device” item and activate it.

Driver problems

They are solved by installing drivers from the “native” disk, or downloading them from the manufacturer’s official website.

Also, the problem may be that power is turned off on some ports on the computer. You can check this by going to the “Control Panel”, finding the item “Hardware and Sound”> “Power Options”> “Power”. Next, open the appropriate settings and click on change additional parameters. In the menu that opens, open USB parameters, and then the parameters for temporarily disabling the USB port. Change its value to “Prohibited” and activate it with the “Apply” button.

Problems with device drivers

In “Device Manager”, select “ Portable devices” should be without any warning signs. You should also check the functionality of the device through “Properties”. If it is not there, then you need to reinstall the corresponding driver.

Another solution would be to update your smartphone drivers. On the Samsung Galaxy A5, as well as on other models of the brand, this can be done using Samsung software Kies.

Android OS malfunction or viruses

In this case, cleaning the phone with an antivirus, resetting the settings to factory settings, or completely reflashing it can help.

As you can see, there can be a lot of options for why the connected Samsung phone is not located on the computer, so to find a solution you need to be patient. We hope everything works out for you!

You bought a brand new smartphone and, say, you want to download your playlists from your computer to it. Or your phone is already a year old and only now you decided to connect it to your computer. But that was not the case: the computer simply does not see the phone connected via a USB cable.

There may be several reasons why this happens. Let's deal with everything in order.

The first thing you need to pay attention to is the cable with which you connect the phone to the computer. If you purchased an inexpensive cable for this, it may easily not match necessary requirements by resistance or material. In this case it is better to use standard cables that come with the phone.

The second thing to check is Computer USB port, to which the phone is connected. Connect the phone to any other port on the computer; if everything is fine, then the port itself is faulty. The reason for this may or may not be installed drivers, or the USB port is simply not connected to motherboard.

Now try it restart your computer and phone. It happens that after a banal reboot, the devices begin to “see” each other. When the phone is turned off, remove it from battery, wait a couple of minutes and insert it back - this may also help.

If you have an operating system installed Windows system XP and you connect to the computer Android device, then install Media on your computer Transfer Protocol. It can be downloaded from the official Microsoft website: https://www.microsoft.com/en-US/download/details.aspx?id=19153.

For some phone models, when connecting to a computer, you can select USB connection option. Place a marker next to the item "Media device (MTP)". If you don’t see such a menu, then go to “Settings” – “Network” and enable one of the parameters: or "Media device (MTP)", or "USB drive".

Another reason why the computer does not see the phone via USB may be installed drivers. First, disconnect your phone from your computer. Then go to “Start” - "Control Panel" – "Device Manager".

Here we click on the transparent arrow opposite the item « USB controllers» to open the list. Now connect your phone using a cable to your computer. Device Manager should refresh and the new device will appear in the list. For comparison, I posted two photos. After connecting, on the second, it appeared.

Everything is fine with my drivers. If opposite this item you have a yellow Exclamation point or a red cross, as shown in the figure below, this means that the drivers require updating or are not installed at all.

To fix this, click right click mouse by item "USB Mass Storage Device" and select “Properties” from the context menu.

Then you can find drivers by device instance code. How to do this is described in the article. If you have installed operating system Windows 7, from the dropdown list instead "Device Instance Code" look for "Equipment ID".

Another problem why the computer does not see the phone can be viruses. Check devices using antivirus program, if she finds something, delete it malicious files. Then restart your computer.

I hope one of the tips will help you in the future similar problem will not arise.

Hello.

Today, the mobile phone is the most necessary tool for life modern man. A Cell phones and smartphones Samsung brands- are at the top of the popularity rating. It is not surprising that many users ask the same question (including on my blog): “how to connect a Samsung phone to a computer”...

Frankly, I have a phone of the same brand (though it’s already quite old by modern standards). In this article we will look at how to connect a Samsung phone to a PC and what it will give us.

What will connecting the phone to a PC give us?

1. Opportunity backup save all contacts (from SIM card + from phone memory).

For a long time, all my phones (including those for work) were all in one phone. Needless to say, what will happen if you drop your phone or it just doesn’t turn on at the right time? That's why - backup- this is the first thing I recommend you do when you connect your phone to your PC.

2. Exchange files from your phone to your computer: music, videos, photos, etc.

3. Phone firmware update.

4. Editing any contacts, files, etc.

How to connect Samsung phone to PC

To connect your Samsung phone to your computer you will need:
1. USB cord(usually included with the phone);
2. Samsung program Kies (can be downloaded from the official website).

Program installation Samsung Kies is no different from installing any other program. The only thing is that you need to choose the right codec (see screenshot below).

Choosing a codec when Samsung installation Kies.

After installation is complete, you can immediately create a shortcut on your desktop for quick launch program and run it.

After this, you can connect your phone to USB port computer. The Samsung Kies program will automatically start connecting to the phone (this takes about 10-30 seconds).

How to backup all contacts from your phone to your computer?

Samsung Kies program launch field in Lite mode- just go to the data backup and recovery section. Next, click on the button “ select all items" and then to " backup«.

In just a few seconds, all contacts will be copied. See screenshot below.

Program menu

In general, the menu is quite convenient and intuitive. Simply select, for example, the “photos” section and you will immediately see all the photos that are on your phone. See screenshot below.

In the program you can rename files, delete some, and copy others to your computer.

Firmware

By the way, the Samsung Kies program automatically checks your phone firmware version and checks whether there are more new version. If there is, she will offer to update it.

To see if there is new firmware- just follow the link (in the menu on the left, at the top) with your phone model. In my case it is “GT-C6712”.

In general, if the phone works fine and you are satisfied with it, I do not recommend updating the firmware. It is quite possible that you will lose some of the data, the phone may work “differently” (I don’t know - for the better or for the worse). the worst side). At the very least, make backups before such updates (see above in the article).

That's all for today. I hope you can easily connect your Samsung phone to PC.

All the best…

Sometimes you need to connect Android to your computer. Windows control for transmission certain files. Sometimes problems arise and the computer does not see the phone via USB, charges, but does not allow you to move files.

We propose to take a general look possible options, and then discuss all solutions to problems.

Reasons why the computer does not see the phone via USB

This may be due to software incompatibility or technical problems. From time to time the cable gets damaged and the contacts in the smartphone break. In the first case, you need to try a different cord, and in the second, contact service center to replace the connector. A broken port on your computer can also cause problems, so switch the wire to a different socket to fix the problem. These are the most common hardware failures.

WITH software errors more difficult, since there are many reasons for failures. These could be missing or outdated drivers, incorrect connection modes (when the computer charges the smart phone, but blocks the transposition of documentation into folders) and other incompatibilities, which we will discuss in detail below.

What to do if the computer does not see the phone?

Listed below are all the methods that can help solve the cable connection problem.

Check your USB connection settings

The method will help if, when pairing charging in progress, but the information cannot be reset. To transfer documents, you must connect Android as a media device (MTP). To do this, follow these steps:

Attention!In some cases, you may have to connect your phone to your computer and switch between various parameters before the desktop recognizes the device as a media device.

If you have older versions of Android, try this.

Connect the device to your computer, it should be recognized.

Install the USB MTP driver

It happens that the smartphone does not display due to problems with the driver, so try updating it.

Once the driver is installed, the PC should recognize Android phone. You may need to restart your computer for the update to take effect.

Download and install Media Feature Pack for Windows 10

We have already mentioned that you must use the MTP protocol to transfer content. It is associated with Windows Media Player, but in some versions of Windows 10 there is no Windows Player Media and support related technologies. If your Windows version 10 does not recognize Android, download and install the Media Feature Pack from the official Microsoft website.

Use the included USB cable

Remove Android Drivers

Sometimes there is no system latest drivers or they are not installed correctly. It is recommended to remove them and install them again.

It remains to check whether the method worked.

Enable USB Debugging

From time to time, the connected gadget is recognized when USB debugging is active. If you are using Android 4.2 or later, this feature may be hidden. To enable it, do as follows.

1. Go to "Settings - About phone".
2. Click on “Build Number” 7 times.
3. Go back.
4. Open "Settings - For Developers".
5. There, scroll down and activate “USB Debugging”.

Sometimes it is already turned on, in which case it should be turned off.

Turn on airplane mode

If Windows stops seeing your phone, launch Airplane mode through the panel quick settings in the curtain or by going to “Settings - More”. Often after this the device is recognized by the PC. This is a simple method, so don't be lazy to try it.

Reboot your phone in Recovery or Fastboot mode

Read about how to enter it in our other article, where we described the process for each manufacturer. After you get to Fastboot mode or recovery, connect your smartphone to the PC, wait until they are installed necessary components. After this, a guide should open in front of you with a suggestion of what to do with the connected device. When finished, reboot Android.

Install KIES from Samsung

If Samsung gadget not recognized by Windows, please download software KIES from the manufacturer's official website and install it on your computer. With its help you can definitely connect your smartphone.

Use USB 2.0 ports

Try switching the cable from USB 3.0 to USB 2.0. Users reported that it worked for them sometimes.

Reinstall ADB

Windows occasionally does not recognize the smartphone due to problems with Android interface Composite ADB, so you should reinstall it.

This solution works with Android 5.0 and newer OS, but it can also be compatible with older ones Android versions. Users have reported that it is not always worth downloading USB driver from Google, and often this problem can be resolved simply by following the first four steps.

Reboot your Android device

Sometimes this simple solution is the most effective. People have repeatedly reported that after rebooting the phone, the computer recognized the mobile phone without any problems.

Connect your phone directly to your computer

Some USB devices may not be recognized if you connect them to a USB hub or extender. Therefore, if you are using a USB hub, disconnect it and connect your Android directly to the PC to solve the problem.

Clear cache and data for external system storage and storage systems

This solution works on Android 6 and above. But if you have more than old system, try it anyway.

After deleting the cache and data, reboot the gadget and connect it to the computer again.

Sync Android with PC using a third-party app

This does not guarantee 100% performance, but it often helps. Just install the sync app from Play Market, which will help the computer recognize. Try, for example, Mobile Go to connect and transfer data from Android and iOS to PC.

There are many reasons why your computer can't see your Android phone. We hope these solutions will be useful for you and you will solve your problems.

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Connecting a Samsung phone to a computer via is not always successful. Sometimes the computer does not recognize the device and does not read it internal memory and does not open folders (but charging still goes on).

The causes of the problem may be hardware or software. But regardless of this, the first step in resolving the situation is to reboot both contacting devices. In some cases, this is enough; the contents of the smartphone can be viewed again from the PC.

The reasons belonging to this group are related to mechanical issues:

1. The USB cable is damaged.

One of the frequent justifications for the inability to connect the phone to . A cable from an unverified manufacturer does not last long; active use- no longer than a couple of months, and then it wears out.

But even a high-quality conductor may be unsuitable for use if it is hit by a cutting object, chewed by an animal, and so on. To check for damage in the cable, you need to connect your phone to another PC through it. If the phone is not recognized again, the element will have to be replaced.

1. Damage to the computer USB port.

The cable connection port may also be faulty. This includes a broken USB controller and a damaged south bridge on the motherboard. Correcting the situation, they try to use a different connector. If the move was ineffective, then the root of the problem is somewhere else.

1. Damage to the telephone jack for connection.

If water gets into the connector, or after impacts or scratches, the socket may become completely dysfunctional and will need to be completely replaced.

1. Battery problems.

You need to remove the battery, insert it back and reconnect the device to the computer.

Software reasons

If the above options do not suit your situation, then you can think about software dysfunctions of the devices:

1. Settings.

Using the settings, you need to check the box in the “USB connection to a computer” section so that the phone is perceived by the PC as a “Media device” (“ USB drive"). Also, when connecting to a computer, the smartphone must be unlocked.

Non-working or unupdated drivers no longer correctly display the connection status via the USB port. These programs can be restored using the source disk or resources from the website of the organization that produces the motherboard.

This includes those cases when the latest models The phone requires some special programs, but they can also be obtained from the corresponding websites.

1. Unreliable operating system.

The issue can only be resolved by changing the existing OS to a working one.

1. Unreliability of custom (modified) firmware.

Some users do the firmware for their phones themselves, this may be the reason that the computer does not see the Samsung phone via USB. All that remains is to return to standard version firmware.

1. Viruses.

The usual option, and the problem disappears after using an antivirus and then rebooting the system.

Conclusion

If the above methods are not useful, then you can take a chance and reset the settings. But remember that as a result, the device will lose everything that fills the phone’s internal memory, so you cannot use this method without a reason.