Contact iTunes support to complete. Error “For assistance contact iTunes support” and its solution

Recently, an amazing story happened to me involving unauthorized purchases, correspondence with the support service iTunes Store and a happy ending. Therefore, I would like to talk about how not to get into such a situation and what to do if you find yourself in my place. But first, a little background.

One day at the end of June, when trying to update or download programs from App Store I received the following message:

This Apple ID has been disabled for security reasons. Visit iForgot to reset your account(http://iforgot.apple.com)

Account activation by the specified address took only a couple of minutes, after which I successfully forgot about the problem without even trying to find the cause of its occurrence, and continued to work with the iOS application store in normal mode, but in vain. Looking ahead, I’ll add that such a blocking can occur automatically - after a certain number of incorrect attempts to enter the password for your Apple ID.

After that, exactly two weeks passed and it was at that moment when I had no Internet for two days that some bad person downloaded an application (a variation of poker) from the App Store on my behalf, and then made an in-app purchase of an item of unknown purpose with the strange name “15M chips” for $20:

The attentive reader will undoubtedly wonder how simple my password was? I’ll answer: it’s not that simple and it fit the requirements described below (it was once generated using pwgen). I'm still at a loss.

Along with the payment receipt, I received two more letters. They stated that these purchases were made from a computer that was not previously associated with my Apple ID, and also suggested that I change my password as soon as possible:

I would like to warn users: if you find yourself in similar situation, never download the application out of idle curiosity - this will be another confirmation that you are right.

What made the situation especially poignant was the fact that I couldn’t stand gambling, especially poker :-) An unpleasant moment, but the reasons for the June account blocking immediately became clear.

The range of opinions obtained from a quick survey of friends was quite wide: some said that you should definitely write to the iTunes Store support service, and others said that Apple wouldn’t dress up for $20. As it turns out, it will.

When traveling through the “Report a problem” links, I was redirected to the contact form, where I filled out the appropriate fields, in the “Specific request” drop-down list, selected the item “I have unauthorized purchases on my account”, indicated the “Order number” (it is located in the payment receipts) and did not forget to describe the details in detail.

Since I have American Apple ID, I had to write a letter and communicate with the support service in English. So if you have problems with foreign language, I recommend that you have someone read and correct it before sending the letter.

Unfortunately, the response to the first request did not come within the promised 24 hours. They didn’t give me any attention on the second day either, so I simply filled out the request again and within a few hours I was reading the first letter from a very polite iTunes Store Customer Support employee named Ranjit.

To prevent the attackers (whoever they are) from buying anything else, Ranjit temporarily disabled the download option for my Apple ID and informed me that In-App Purchasing without my consent is an exception to the rules for providing services in Apple stores and, therefore, I I can count on a refund, which should happen within 5-7 banking days (although everything went much faster). Also, the letter indicated that I may not see the money returned until I log out and log into my account again.

There is one more nuance: the money was debited from Store Credit, which appears after replenishing your account with a Gift card. And it is unknown how the story would have ended if the return had to be made to a credit card with my real address. I'm 99% sure that the account would have simply been banned.

My Apple ID wasn't completely blocked: I couldn't download apps, but " Personal Area“Went in without any problems. And to fulfill full activation I had to write another letter to Ranjit.

It was necessary to indicate the billing address associated with the account, and one thing to choose from:

Order number itself last purchase or free download(you can watch it in iTunes - section “Most Recent Purchase”).
Or the name of any application that I have ever downloaded with this account.

present Apple owner It won't be difficult for ID to answer these questions. Also, I didn’t indicate my phone number, but if they want to talk to you in person, it’s worth saying that this moment you are abroad and therefore no longer use that number (in the USA, as far as I know, there is a practice of reusing old phone numbers).

Finally, my assistant from iTunes Store support once again strongly advised me to change the password (which I had already done by that time) and gave me a link to (English) from the Apple knowledge base, which describes some techniques for ensuring the security of your account.

I'll quote a few from it. interesting moments. First, Apple recommends signing out of the iTunes/App/Mac App Store whenever you finish making purchases there. Secondly, when setting a password, the user can use the following recommendations:

Do not use the same password for multiple accounts or a password that is the same as the account name.
Do not use previous passwords.
Do not tell anyone your Apple ID password and the answer to Secret Question, even to your family members. Moreover, the answer to the secret question should not be obvious, so that it is more difficult to find.
Change your password from time to time to reduce the risk of ending up in a situation similar to mine.

And the password itself must be at least 8 characters in length, contain at least one number, one uppercase, one lowercase letter(you can add another character to be sure, for example, @ $ !) and not contain three identical consecutive characters.

Recently, an amazing story happened to me involving unauthorized purchases, correspondence with iTunes Store support and a happy ending. Therefore, I would like to talk about how not to get into such a situation and what to do if you find yourself in my place. But first, a little background.

One day at the end of June, while trying to update or download programs from the App Store, I received the following message:

This Apple ID has been disabled for security reasons. Visit iForgot to reset your account (http://iforgot.apple.com)

Activating the account at the specified address took only a couple of minutes, after which I successfully forgot about the problem, without even trying to find the cause of its occurrence, and continued to work with the iOS application store as usual, but in vain. Looking ahead, I’ll add that such a blocking can occur automatically - after a certain number of incorrect attempts to enter the password for your Apple ID.

The attentive reader will undoubtedly wonder how simple my password was? I’ll answer: it’s not that simple and it fit the requirements described below (it was once generated using pwgen). I'm still at a loss.

I would like to warn users: if you find yourself in a similar situation, never download the application out of idle curiosity - this will be another confirmation that you are right.

What made the situation especially poignant was the fact that I can’t stand gambling, especially poker :-) An unpleasant moment, but the reasons for the June account blocking immediately became clear.

Since I have an American Apple ID, I had to write a letter and communicate with support in English. So if you have problems with a foreign language, I recommend having someone read it and correct it before sending it.

There is one more nuance: the money was debited from Store Credit, which appears after replenishing your account with a Gift card. And it is unknown how the story would have ended if the return had to be made to a credit card with my real address. I'm 99% sure that the account would have simply been banned.

My Apple ID was not completely blocked: I could not download applications, but I could log into my “personal account” without problems. And in order to complete the full activation, I had to write another letter to Ranjit.

It was necessary to indicate the billing address associated with the account, and one thing to choose from:

Order number of the most recent purchase or free download (it can be viewed in iTunes - section “Most Recent Purchase”).
Or the name of any application that I have ever downloaded with this account.

The real owner of the Apple ID will not have any difficulty answering these questions. Also, I did not indicate my phone number, but if they want to talk to you live, it’s worth saying that you are currently abroad and therefore no longer use that number (in the USA, as far as I know, there is a practice of reusing old phone numbers).

I will cite a few interesting points from it. First, Apple recommends signing out of the iTunes/App/Mac App Store whenever you finish making purchases there. Secondly, when setting a password, the user can use the following recommendations:

Do not use the same password for multiple accounts or a password that is the same as the account name.
Do not use previous passwords.
Don't tell anyone your Apple ID password or the answer to your security question, not even your family members. Moreover, the answer to the secret question should not be obvious, so that it is more difficult to find.
Change your password from time to time to reduce the risk of ending up in a situation similar to mine.

And the password itself must be at least 8 characters in length, contain at least one number, one uppercase letter, one lowercase letter (you can add another sign to be sure, for example, @ $!) and not contain three identical consecutive characters.

Apple cares about its users and offers them technical support after purchasing devices. If you have problems with Apple ID registration or account blocking, this can all be resolved by contacting technical support. Often, when creating an Apple ID, users receive a message that reads like this: For help, contact iTunes support. How to go there?

On the company's official website in the "support" section you can find answers to frequently asked questions from users. There is information on how to decide for yourself the most common problems with the device (firmware, recovery, blocking, etc.). In the upper right corner you can find active link to ask for help.

But, if you need to contact iTunes support, this confuses many. To do this you can call the number hotline or fill out an application on the official website and they will call you back. In your application, you must describe the reason for your request and write down your contact information so that they can contact you.

To apply, follow these steps:

1 Open the official website Apple and go to the "support" section. IN work area screen, find the link and proceed to access the iTunes Store. After the transition, you need to click the square icon called “account management”. 2 A list will appear on the screen in which you need to click the “create Apple ID ID". From the proposed methods, select the most appropriate form of communication between support consultants and you. If you specify “schedule a call,” the consultant will call you back. When you select the “call back later” option, you need to call. 3 If you chose “schedule a call,” enter the date and time for the call. The support service does not have working days on weekends, please keep this in mind. 4 Enter your personal information and confirm what you wrote by clicking the “continue” button. Afterwards, it will be displayed in the working area of the screen necessary information with a code for access. You may need this code when speaking with a service representative. He may ask for this code to confirm the application information. On email address, specified in the application, a letter will be sent in which this information will be duplicated. 5 Wait for a call from support. When they call you, explain the reason for the call as simply and clearly as possible.

If you have chosen the option to dial yourself, then after connecting to the operator, tell him your problem.

Reasons for the notification message

Typically, such a notification appears on last stage Apple registration ID. This may happen because you have already created accounts from the same IP address several times. If this is why the problem arose, then simply change your IP. It is not necessary to change the device for this. But, you can only create a certain number of accounts on one device. After exceeding this limit, the message “quantity exceeded” will appear. free Apple ID".

Alerts about contacting iTunes Store may arise due to incorrect operation router. Try connecting via Mobile Internet. This helps many users get through last step registration. Another way is hard reboot devices.

If you have done all the steps described and it did not bring results, contact support. There is a hotline for this or leave an electronic request on the official website. Information about numbers in your region can be found on the website.

New users of Apple devices have most likely already realized that without a single account Apple - Apple ID is not much to go around with. Whether you want it or not, you still have to get it. I think that those who have not yet acquired this account were stopped by two obstacles:

problems with the registration itself;
lack of a “correct” credit card, without which many are unable to complete the registration process.

What to do if credit card No? Should I start it just for the Apple ID? - No, you don’t need to start anything! Looking at great amount comments and questions related to the problem of creating an Apple ID, I tried to write as much as possible detailed instructions to create an Apple ID without a credit card. Before you start reading the instructions, please note that with these marks I will highlight items that require attention, and with these marks I will highlight items that require special attention.

Use normal Post service, For example Gmail from Google or Yandex Mail from Yandex (respectively). I don't know why, but Apple doesn't want to be friends with Mail.ru (or Mail.ru doesn’t want to be friends with Apple - it doesn’t matter), and the authorization letter is simply (at least such cases often occur) does not arrive in the mailbox from Mail.ru. And without this letter you will not be able to complete the creation process Apple ID.
Don't try to use the same email twice if your first attempt fails. This will not give you any results - you will just waste time. Better get an email from Yandex. This service provides the ability to use several different addresses linking to your mail, for example [email protected] = [email protected] = [email protected] , and so on. Thus, if you fail to start Apple ID with mail [email protected] , then you can use the address [email protected] without registering a new one mailbox. It is very comfortable.

That's it, following this algorithm everything will work out! And let’s summarize again: we launch iTunes→ go to iTunes Store→ select your country (Ukraine Russia)→ in « Top Free Applications"and select any free application→ let's move on to creating Apple ID→ fill out the first form with the data of your future Apple ID and secret questions and answers to restore it (in case something happens)→ proceed to filling out the second form, in which you need to indicate the payment method - NO→ a letter is sent to your email with the activation of your Apple ID— follow the link in the letter and make an initial login under the newly created Apple ID→ Everything is ready.