iPhone cannot connect to computer via USB. Installing, updating or restoring iOS drivers via iTunes. Problems with USB connection

It happens that when connecting iPhone 5/6s plus via USB to desktop computer, PC does not see apple device completely, the communication signal is malfunctioning, or nothing happens at all. Why do iPhone synchronization problems happen, and who is to blame for this?

The reason for desynchronization may be:

• iPhone, in this case the reason for not connecting is outdated version iTunes, failure of the connector slot, its clogging, or, which is extremely rare, a hardware failure of the gadget.
• Computer, if the iPhone does not want to connect to the PC, it means this version operating system not suitable for these purposes, or are missing necessary drivers, or the Apple device support version is out of date. The reason for not connecting may be enabled antiviruses, security monitoring programs, existing viruses, or simply a system failure.
• The connector between the PC and the iPhone, in this case the computer does not see the iPhone at all, or the connection is intermittent.

If the problem with synchronizing your Apple device and laptop/PC is not resolved by restarting both gadgets and reconnection, then we try to identify the cause further.

iPhone 5/6s plus cannot connect to PC, what should I do to synchronize?

• Sample various ports USB, perhaps the reason is the failure of the USB slot.
• Temporarily disable antivirus and security systems on your laptop/desktop computer.
• Make sure that the reason for the iPhone not connecting to the PC is not the connector cable. By the way, it is better to use exclusively the original cord from Apple; in Chinese analogues, the transfer speed is slightly lower than in the latest versions of Apple connectors, this is another reason why the iPhone may not work correctly with a PC, and also will not have time to update iTunes via the computer.
• It is worth updating iTunes to the latest version from the official Apple website.
• If this helps, and the computer begins to see the gadget or the iPhone is at least recharged from the computer, then iPhone screen 5/6s plus should display “Trust this computer?”, select trust, after which synchronization should occur.
• If the iPhone still cannot connect to the computer: the cable is original, charging is in progress, and the trust request message is successfully confirmed, then the problem is clearly in the PC: you will have to reinstall the PC Operating System.

Also, it’s worth trying synchronization with other devices from friends or relatives; sometimes it’s easier to go to a neighbor’s house and download photos/videos from your iPhone, download music and movies, than spend half a day searching for an answer to the question: why won’t your iPhone connect to your laptop? And you can always go to our iFix service center, including with both gadgets, we will quickly solve the problem of the iPhone not connecting to the computer.

iPhone won't connect to computer. Reason - PC

Yes, in most cases this is what causes connection problems. To exclude them, we perform the following actions:

• First of all, reboot both devices. So to speak, for prevention.
• Let's try various USB ports and check, for example with a flash drive, their functionality. After all, one of them may burn out or simply not work.
• We do not use adapters, splitters, extension cords or other devices for USB ports. We plug the cable directly into the system unit.
• We update iTunes. The ideal option would be complete removal, and subsequent installation of the latest version from the site Apple.
• Disable third-party software (antiviruses, firewalls). Don't forget to turn them on after checking!
• The most radical step is to reinstall the operating system; it will most likely help, but it will take time...

Unable to connect iPhone to computer

If the iPhone cannot connect to another computer, then the problem is clearly in the device... No matter how reliable and stable Apple products are, they can also be the cause of connection problems. Although most often, the owners of these devices are to blame, having brought them to such a state that it becomes surprising how they can still turn on, let alone synchronize. I got distracted for some reason :)

Returning to the topic, let's try the following steps:

• After connecting, unlock your phone, it is quite possible that you will see a pop-up window with the question: “Trust this computer?” Without an affirmative answer, no synchronization will occur, only charging.
• Change cable. Even if there is no visible damage, the wire may be faulty. Or it is quite possible that it is not original - but in this case, it is possible to make the device work with an “unsupported” accessory.
• Reset device content and settings. If you decide to take such a desperate step, remember backup information (if iCloud help or iTunes), otherwise you will lose all your data forever.
• Jailbreak, or more precisely the so-called tweaks installed with its help, can also contribute to synchronization problems.
• Update software. It's always useful!
• Clean the connector on the phone (it may have become oxidized or dirty). Important! Clean very carefully, ideally leave it to a professional. If you decide to do this yourself, look for information on the Internet, otherwise you may make the situation worse.
• The last point we have is the saddest one - the connector for charging and synchronization is broken or out of order. There is only one way - to the service center! If possible, contact only official workshops listed on the company’s website.

The computer does not see the iPhone

By the way, there is another win-win option - contact the service Apple support. And torment them with the question: “Why doesn’t my iPhone connect to the computer using USB?” To be honest, I haven’t tried, but I don’t think I’ll hear anything new from them, and the conversation will take a lot of time.

Contact support

As you can see, in most cases you can get by with “ little blood» and troubleshoot problems at home. If, however, you have tried all the points given in the article, but the situation has not changed better side– The iPhone still doesn’t connect to the computer, then describe the situation in the comments – we’ll figure it out together!

Despite the fact that all Apple products Although it is quite high quality, it still cannot function correctly always and everywhere, without failures and errors. There are several options why the iPhone does not connect to the computer via USB. Let's look at them, and also look at methods for eliminating this problem.

So, the device was connected to the PC using a cable, but iPhone connection didn't happen to the computer? This could happen for several reasons.

• Perhaps on home computer installed old version iTunes programs. In this case, it is not at all surprising that she does not see the connected device.
• Another problem is the non-working wire that connects the phone to the computer.
• There could also be a malfunction software PC or, conversely, in the operation of the iPhone itself.
• An equally common reason why a device may not be recognized is the operation of protective and antivirus programs installed on your computer, as well as Jailbreak on your phone.

Methods for solving common problems

In order to correct an error, you must first identify what exactly caused it. This is possible only after some manipulations have been carried out.

Please note that the connection should only occur with original cable. The copy will not be able to provide stable performance.

• Be sure to connect your phone via USB cable to your home PC.
• After that, download the most latest version iTunes. This is really necessary, otherwise the manufacturer would not release updates.
• Open the program, go to the “Help” section, and then to “Updates”. If there are available ones, iTunes will find them on its own, all you have to do is click on the “Update” button.

If downloading updates does not fix the situation, then you should try restarting your computer. This will be very important in the event of a malfunction in the operating room. Windows systems, since it is quite often unstable.

If this does not help, inspect the cable itself.

• Check the USB you are using, for example, connect it to another device to make sure it is working properly. The charging option will not work, because there are several thin wires inside the cable, but completely different ones are responsible for transferring files and voltages. It turns out that the phone may be charging, but the device will not be recognized on the PC.
• Don't forget to look at the ports on your iPhone. If the phone was not purchased yesterday, then it is not at all surprising if it suddenly turns out that dust or dirt has collected at the cable connection point, which prevents the two devices from connecting properly. Use a thin needle or cotton swab to remove excess. It is recommended to do the same with PC connectors, because they also tend to get clogged.

It happens that various antiviruses and “defenders” of the operating system from malware block the connection of other devices to the computer.

It is necessary to temporarily disable their operation, connect to the iPhone via a cable, and after all manipulations with the smartphone are completed, turn them on again. You should not leave your PC unprotected for a long time - there are a lot of programs on the Internet that have a detrimental effect on the software.

The Jailbreak program, which allows you to download almost any application to your phone completely free of charge, is also a protective application in some way. It may well prevent the phone from connecting to the PC.

What to do if the above did not help solve the problem, and the connection was never established? First of all, you need to use another computer. This is done to understand what exactly the reason is - in the PC or in the phone. If the smartphone is not detected on another device, then most likely you will have to take it to the service.

When to contact a service center

You should take your iPhone to a service center for diagnostics by professionals when all independent steps have been taken to fix the problem.

In most cases (with the exception of a maximum of 5%), the inability to connect the phone to the PC is associated precisely with the problems described above.

The other five percent are due to the breakdown of internal parts of the smartphone, which can be repaired without the help of workers service center almost impossible.

How to properly connect an iPhone to a computer via USB

If you really want to produce correct connection iPhone to PC, first of all, download the latest iTunes version. Only with this program the phone is guaranteed to work stably. In addition, it greatly simplifies the process of synchronization and uploading various content, and also eliminates many unnecessary actions.

1. After the program is installed, connect the PC and phone using the original Apple product cable.
2. Open iTunes, make sure it recognizes the device and it is now available.
3. That’s it, now it’s possible to transfer various files between devices using iTunes.

Of course, a PC connected by cable to a smartphone without using the program will still recognize the connection to the new device. You can find it in the list of all drives in the “My Computer” menu.

In this case, it is possible to open a new drive and view images located on the iPhone, and even transfer them to the PC desktop. But that's all. You cannot delete or, conversely, download something to your phone. This is exactly why you should install iTunes, because this is the manufacturer’s program, and therefore it is the best option in case it is necessary to recognize an iPhone.

Although the iPhone and iPad can completely do without a computer, there are situations when one may be needed. Well, since Apple technology is also not perfect and it may have errors, one of which I will try to help you solve.

One of the popular ones is when The computer does not see the iPhone. There can be many reasons for this, but most often the cause of this error is: retained keys from past connections. Usually, every time you connect, the question “Trust this computer” should appear or not, but it happens that it does not appear. This problem can be solved in a few simple steps.

macOS computer doesn't see iPhone or iPad

I'll start with the “native” one for the iPhone and iPad computer Mac based on macOS. Naturally, due to the fact that this is one “family”, users are less likely to have a problem when the computer does not see the iPhone. But such cases still happen.

So, if your iPhone stubbornly refuses to see Mac computer, try cleaning the contents with a special system folder— Lockdown. To do this, follow my steps:

Step 2. Login to the program Finder and simultaneously press the cmd + shift + G buttons
In the window that appears, enter /var/db/lockdown and click the go button.

Step 3. You will find yourself in a folder with certificates of all devices ever connected to your Mac; you need to delete them

Step 4. Press the cmd +a buttons simultaneously and move the selected files to the trash using the button "Move to cart" or simple drag and drop

After that, connect the iPhone to the computer and when asked whether to trust it or not, answer trust. Your Mac will now be able to see your iPhone normally.

Windows 7, 8 or 10 computer does not see iPhone

Step 1. Disconnect all devices from the computer and close iTunes program

Step 2. Press the Ctrl + Esc buttons at the same time

Step 3. Click on the magnifying glass icon or search field and enter %ProgramData% in the field and press Return

Step 4: Double-click the Apple folder

Step 5: Right-click on the Lockdown folder and select “Delete”

Step 6: Restart your computer and iPhone. If you don't do this, you might get error 0xE80003.

Update drivers for iPhone on Windows 7, 8 or 10

In case the above method did not help, for Windows 7, 8 or 10 there is another way to solve the problem when the computer does not see the iPhone, but it is more difficult. You need to install drivers on your iPhone.

Step 1: Go to Control Panel on Windows 7, 8 or 10 and select Device Manager

Step 2. In the list, select the “Universal Serial Bus Controllers” section and find the driver Apple Mobile Device USB Driver

Step 3. Right-click on it and select “Update Driver”

Step 4. Now select “Browse this computer for driver drivers” and “Select a driver from a list already installed drivers»

Step 5. Select "Have from disk" and specify the folder C:\ Program Files\Common Files\Apple\Mobile Device Support\Drivers, in the folder select usbaapl and click "Open"

Step 7. Now you can open iTunes and check whether it sees the device or not, if not, try restarting your computer.

Conclusion

I wish that my advice will help you solve the problem when your computer does not see your iPhone or iPad. I advise you to regularly visit my section, you will learn a lot of new things and help your friends solve problems with their devices.

Although modern devices on iOS they can easily do without a computer; there are scenarios in which you still have to turn to it. It is quite logical that at the intersection of technologies certain rough edges may arise, and it is precisely these issues that we will try to understand in this material.

One of the common problems with iTunes is the inability to detect the connected device. There may be several reasons for this, but often a failure occurs in the trusted connection mechanism, when keys are saved on both gadgets for subsequent authorization. By default, the “Trust this computer” request should appear the next time you connect, but recently the author encountered the exact opposite situation, when after a negative response from the user the request was not repeated. The problem, as expected, can be solved in a few simple steps.

Let's start, as expected, with the “native” environment for iOS and iTunes - the OS X operating system. Of course, due to software and hardware integration, problems arise here less often, but no one is immune from accidents. So, if your iPhone stubbornly refuses to trust your Mac, you can try clearing the contents of the special Lockdown system directory. To do this, disconnect the iOS device from the computer and execute the key combination [ cmd]+[shift]+ [G] (or select Go to Folder from the Go menu in the OS X menu bar) and go to /var/db/lockdown/. In the window that opens, you will see one or more (depending on the number of synchronized devices) certificate files that need to be deleted.

After that, we connect the gadget and answer the question about trusting the computer in the affirmative. The device should now be detected by the system.

For Windows OS, the “perseverance” of which your humble servant encountered, the essence of the procedure remains the same. The only difference here, besides the different location of the “culprit”, is the need to display hidden files and folders. To do this, open the Control Panel from the “Start” menu and go to the “Folder Options” section, where on the “View” tab we select the option of the same name. As for the address, it varies for different versions Windows.

Windows XP: C:\Documents and Settings\All Users\Application Data\Apple\Lockdown

Windows 7, Windows 8, Windows 10: C:\ProgramData\Apple\Lockdown

If the above manipulations do not solve the problem, there are more options for the Microsoft OS. the hard way associated with the driver mobile device and described YouTube user with the nickname STOK SHOK.

The iPhone is a legendary device and an object of desire for millions of people around the world. However, even with this phone there are difficulties. Let's try to figure it out and what to do about it. The Apple phone is also popular in our country. Despite the fact that this device is much more expensive than its competitors, it is in incredible demand - it is prestigious and elegant.

Why the computer doesn't see the iPhone: reasons

So, you connect to iPhone computer, but in response there is silence. First of all,

experts advise examining the cable for possible cuts or cracks. This is especially true for people who have pets. If such inspection does not produce results, try inserting the cable into another USB port— perhaps that is the problem.

Also take a look at the phone connector - there is a chance that the contacts have oxidized. To bring them back to normal, just use an eraser by running it directly over the contacts.

If, however, the computer does not see the iPhone due to the cable, and it needs to be replaced, we recommend purchasing an original part - even if it is made in China, it costs a little more than a copy, it will work much longer. Counterfeits are prone to glitches and break quickly.

The computer does not see the iPhone: the problem is in the communicator

If you were able to find out that neither the USB port nor the cable is to blame for the problem, most likely the problem occurred in the phone itself. In practice often

the lower cable becomes unusable This item It usually breaks when the smartphone is dropped. Probably, one day the phone fell on the back of the case, and this affected the performance of the cable.

If, for example, the computer does not see the iPhone 5 for the reason described above, the work to replace the specified part will cost about 1000 rubles, possibly higher. IN in this case the price does not significantly depend on the modification of the communicator. Note also that sometimes iPhone owners They change the cable themselves.

However, it is highly not recommended to take such actions without the necessary skill, since there is a high probability that you will not be able to put the smartphone back together unless you have professional knowledge in this area. Thus, something else may fail along the way.

The destructive power of water

Very often the problem occurs when moisture gets into the smartphone. You may object: “The computer doesn’t see the iPhone 3g, but I didn’t go swimming with it.” This is not necessary. It is enough just to keep the communicator in a room with high humidity. This can cause serious problems because moisture still gets into the interior of the phone.

If you recognize your case in these lines, you need to turn off the device and

contact the service center specialists. But particularly inventive users disassemble the communicator themselves and then dry it. However, you can resort to such measures only if you are absolutely confident in your own abilities.

It's all the current's fault

From time to time, the computer does not see the iPhone 4s (possibly another modification) due to problems with the power chip. Unfortunately, this part is expensive, and replacing it can cost about 3,000 rubles, and sometimes more.

In addition, we must not forget that firmware can also show character. Failures are especially common when unofficial firmware. You need to return the phone to its “clean”, factory condition.

Possible solutions

When it comes to a USB cable, when replacing it with a working and tested one, it’s good that you can purchase such useful thing available in many stores electronic technology.

If the problem is internal and you have experience in iPhone repair, you can replace the non-functioning part yourself. With absence necessary knowledge Contact professionals from branded service centers.

iTunes App Doesn't Notice iPhone, or Software Issues

First, reinstall the iTunes application by downloading the latest version from the official website. If this doesn't help, let's move on to setting up the operating system.

If the Windows XP platform is deployed on your computer, you must perform the following steps: close iTunes, having first disconnected the device. Go to the “Start” menu, select “Run”, and enter “services.msc” in the window that appears. A similar result can be achieved by going to the “Control Panel”, the “Administration” section, the “Services” item.

the service restart will be completed, iTunes will be fully prepared for working together with a communicator.

If you have Windows 7 installed on your computer or Windows Vista, the action plan is as follows: go to right-click on “ Apple iPhone" and select the "Update driver" function, which is present in the appeared Next, we search for the driver on the computer using the corresponding item.

After this, we are interested in choosing a driver from the list of already installed ones. We turn to “install from disk”. In the dialog box that appears, click the “Browse” button. Go to drive “C”, the “Program Files” folder, then “Common Files”, then “Apple”, the “Mobile Device Support” we need and, finally, the “Drivers” directory. Run the file “usbaapl”.

Click “OK” in the installation from disk window. Click “Next” and complete the driver installation. Open iTunes to check if the device is recognized correctly.

If the problem occurs in the Mac OS X environment, disconnect the device from the computer, first closing it in iTunes. Opening file manager called “Finder” and move several elements to the “Trash”: the folder with the “iTunes” application, a shortcut for this program from a special launcher, the files “AppleMobileDevice.kext” and “AppleMobileDeviceSupport.pkg”.

We restart the computer, delete the contents of the Recycle Bin, and restart the computer again. Download the latest version iTunes applications For Mac platforms. We connect the device and use iTunes. So we have looked at the main cases in which the computer does not see the iPhone, as well as ways to solve this problem. Just a few simple steps can help you get rid of the problems that have arisen, but if this does not happen, you should take the device for repair as soon as possible. deep testing to the service center.