My Kyivstar personal account. My kyivstar home internet login

Hello, here we will try to answer the most common questions, and a few tricks that 90% of subscribers fall for kyivstar.

In this topic you will learn:

• How to get bonuses.
• How to use bonuses

Little trick

Bonuses are awarded onm every 4th day, and they are validUNTIL the 20th! If you still have money left in your account, on the 20th everything is written off to zero balance. In system "My Kyivstar" bonus storage periodUnlimited! Therefore, we recommend that you transfer not the entire amount to your phone at once, but 10-15 UAH at a time and top up your account as you use it. You can transfer bonuses once a day, you can transfer at least 3 UAH per day to your account.

NOTE:

If you have any questions that are not answered here, or any problems with the Internet, please contact technical support"kyivstar" by number 460 from mobile or landline 0800300460 .

It often happens that when problems arise with the Internet or its absence, subscribers call the numbers of managers through whom they submitted an application or to specialists who directly connected the service " home Internet ", even if they want to, the managers will not be able to help you, because they do not have the opportunity to record the problem and leave a request for a specialist to come to fix the problem.

Option two, when a subscriber contacts a specialist directly, it usually happens like this: “Hello, you visited me two months ago, remember? I have something with the Internet, could you come in this evening to see what the problem is?” This is the most common mistake subscribers make. because:

1) Even if he wants to, a specialist cannot remember everyone, since he has 4-8 applications each ONE DAY, per month the minimum is about 1000 addresses.

2) Only technical support can send a specialist to you, having previously fixed the problem, they are transferred to the logistics department, the logistics department draws up a route for the specialist, having previously agreed on the time of the specialist’s arrival with the subscriber, in which the time to complete the repair/connection is strictly limited.

3) Each visit of a specialist to you is paid for by the company, so if your application is not recorded through Kyivstar technical support, call a specialist not paid, consumables(cable, etc.), time to fix the problem doesn't stand out .
In this case, if the subscriber insists on a specialist coming, he will have to pay for the call, work time, and consumables that will be spent in fixing the problem.

Most frequently asked questions:

• How to get bonuses.
• How to use bonuses
• Procedure for using bonuses to pay for services mobile communications
• How to transfer bonuses from the “My Kyivstar” system to your phone.

How to get bonuses:

Bonuses are credited to your bonus account in the system 4th of every month . Their number is equal to the subscription fee paid for the service in the previous month " Home Internet" For example, if you use the “Fast” tariff plan, you will receive 100 bonuses every month. Please note that for the days when the service " Home Internet" was disconnected due to debt, and in case of order " Service suspension» bonuses are not credited .

Check the balance on the service account " Home Internet" and the number of bonuses can be done using the USSD request *460# with the Kyivstar and Beeline number. You can check the number of bonuses on your mobile account that were awarded for using the Home Internet service using the USSD request *110#.

The procedure for using bonuses to pay for mobile communication services.

Bonus funds received during the use of the service " Home Internet"and transferred to a bonus account for payment of mobile communication services, have a validity period of 20 days and can be used exclusively for:

• making outgoing calls to numbers of subscribers of the Kyivstar network and other mobile operators and fixed line Ukraine except for subscribers served on the “Free Kyivstar”, “Free Kyivstar 50”, “Free Kyivstar 35” and “Free Kyivstar 35 +”, “Free Kyivstar for tablet” tariff plans, for which the possibility of such use of bonuses is not provided;
• transmission of text and multimedia messages to subscriber numbers Ukrainian operators mobile communications and fixed communications standard CDMA;
• making outgoing calls to phone numbers“Answering machine” services: +38067 775, +38067 777, +38067 2222 775 and +38067 2222 777;
• using traditional and WAP access to the Internet using CSD technology;
• using the WAP Internet access service via GPRS technology;
• use of traditional Internet access service using GPRS and EDGE technology.

During a month, you can use no more than 200 bonuses to pay for mobile services. If the Internet access service is disconnected due to insufficient funds in the account, the ability to transfer bonuses to mobile numbers remains. In case of activation of “Service Suspension”, the ability to transfer bonuses to pay for mobile communication services is not provided . Bonuses accrued to Kyivstar contract subscribers are used after other bonuses and discounts have been exhausted (if they are available on the account). Only contract subscribers-individuals and prepaid subscribers can use bonuses for mobile communications.

How to transfer bonuses from the “My Kyivstar” system to your phone:

This process is not at all complicated as it seems at first glance. After connecting within 24 hours, you will receive an SMS with a login and password to access the “My Kyivstar” system.

IMPORTANT:

Visit the site my.kyivstar.ua This is how it looks: Enter the username and password that was sent to your phone. You are in the system " My Kyivstar". You will be taken to a confirmation page, where you check your data again, you can add or change your phone number, select Secret Question, enter TEMPORARY the password that was previously sent to your phone and your New Password(which you came up with) TWO times to confirm.

IMPORTANT:

How to transfer Kyivstar bonuses to your phone

After you have completed the confirmation process, go to website my.kyivstar.ua Enter your username and password and a page like this will appear in front of you:

IN at the very bottom quantity will be indicated bonuses:

How to transfer Kyivstar bonuses to your phone

Select a section at the top "Services and promotions"

How to transfer Kyivstar bonuses to your phone

Find the section "transfer bonuses" and click on it.

How to transfer Kyivstar bonuses to your phone

Waiting for loading:

After which a form appears in front of you to fill out, enter the phone number to which you want to transfer bonuses, below, the number of bonuses and "continue"

How to transfer Kyivstar bonuses to your phone

Checking did you enter it correctly? number and confirm:

How to transfer Kyivstar bonuses to your phone

How to transfer Kyivstar bonuses to your phone

Once you have completed everything, confirmation will appear and bonuses You will receive a message on your phone within 24 hours. Average time for their transfer to your account from 15 minutes to 2 hours , rarely longer. will come to you SMS notification about what has been received into your account bonuses. check they can be as described above *110#

Operator "My Kyivstar" is one of the very first mobile providers Ukraine, so he must have a very good Personal Account with a huge amount various kinds of functions. As you know, the My Kyivstar system was recently updated. It has become somewhat more beautiful in terms of design.

There is also an opportunity to return to the old version of My Kyivstar; for this purpose, a link “Return to old version", it is quite limited in its capabilities, but it copes with its tasks flawlessly - for example, informing its subscriber and accordingly managing the services of its personal number.

The personal account has become more rich than it was before, there is a wide range of functionality, and according to reviews, it has become more intuitive.

So, let’s get acquainted with this operator and try to understand what advantages independent management of services will provide, as well as what can be gained from this business.

In order to log into the My Kyivstar system, you must first go to special link to the official website of the operator – https://my.kyivstar.ua/

If you still have not registered in the system, then you should enter your mobile number phone in absolutely any format, for example, 0976543210, then click on “Receive password via SMS message”.

After clicking, an SMS will be sent to your mobile phone within a fairly short time with the corresponding numbers, which you should enter in the required field.

If you registered a long time ago and came up with your password, then after entering your number in the login field at the bottom right, you will see a special link “Login by personal password" You should click on it and enter your password. So that your Personal Area did not close, and in general there was no need to enter your password each time, you should click the “Remember Password” button, however, there is a risk of forgetting your password, so you should remember it in advance or write it down.

You can change your password by going to the “My Profile” tab, and the link itself is located at the top of the page near the “Management” tab. Then you should go down where there will be the “Change Password” tab.

Once you're ready to create your new password, you should know that it must be at least six characters, as well as two different types signs. To make it more or less clear, alternate large and small letters, or letters with numbers.

Top up your personal account in your account

Even before authorization, you will be able to see the “Top up your account” tab; you will be able to use this tab, and without any commission. The easiest way to top up your number mobile phone operator My Kyivstar. Also, with almost the same meaning, the “Replenishment” button, which will be located in the right top corner after authorization in the system.

The “Top up online without commission” tab will open for you new page, where you can enter your MasterCard and Visa details of absolutely any bank in Ukraine.

Services, payments, expenses and tariffs in “My Kyivstar”

So, as you already understand, we have entered our Personal Account. After this, the main window should open at the top of which you can see two main links, namely “My Profile” and “Management”.

In the profile itself, you can manage your personal data, which you naturally entrusted to the operator.

Also at the very top will be indicated your phone model, a replenishment button, which will be able to top up your account without commission. There are also links to TV and Home Kyivstar.

However, we are this moment Let’s go through the “Management” and “My Kyivstar” tabs.

List of main menu:

• Promotions and services;
• Archive of applications;
• Sending SMS messages;
• User Settings;
• Refill;
• Payments and expenses;
• Tariff plans.

Below is your current tariff with active link, you can find out everything about your tariff by clicking on a special link. Also in that place is your balance and a link to the “My Expenses” tab.

The first page also contains your expenses on mobile communications for the last two months and two days. Below there is a link “Full Report” for a very convenient transition to the “Payments and Expenses” tab. Basically everything is quite logical.

Even lower you can see in right side"Device Information" tab. This model your phone with your SIM card number and PUK1 code. On the opposite side there will be services and promotions available to you. Connections and activation of services are located there.

Almost immediately we will be able to notice the price for each type of service, and a small piece of information about it. To find out full information about a particular service you should click on it.

Absolutely full list services are located on a characteristic page, the link is in the row with the topics in gray tabs.

The first page of My Kyivstar account gives you basic information

The “Tariff plans” tab gives you the opportunity to see all the tariffs that the operator has, as well as find out detailed benefits and your tariff information.

There are actually a lot of tariffs, however, there is one unique pattern - what more money per tariff, the more services it contains.

The “Promotions and Services” tab is quite important both for the My Kyivstar operator company itself and for the clients themselves. IN this place you will be able to consider what services you have connected, and what else you can connect to.
To see the services, you need to expand the entire list with your mouse.

This page in your Personal Account will be divided into two sections:

• Available services;
• Connected services.

The first services are paid, and there are enough of them a large number of. The latter are free and quite easy to list. We're sure you're familiar with most of it:

• Who called;
• Freedom line;
• Notify about me, and the like, we won’t list everything.

Let's go to next tab, namely “Payments and Expenses”. According to the standard for official page all information for this month has been posted, you can convert it to PDF or CSV file, after which you can print it or simply send it by mail. If you need a different period, then you have the opportunity to choose one of two options. Monthly - when information will be provided to you from the first to the first day of the month you choose, or by day - you can independently distribute the period of time, naturally within thirty days.

Cost by Type tab He tells you in great detail and shows you how much money was spent on the Internet and subscription. fee, SMS, conversations and so on. There are filters that will help you quickly find out the information you need.

The “Expenses by day” tab, it is already clear that it tells you how much money you spent for the current day.

The “Detailed payments and expenses” tab, that is, this function lists all your outgoing and incoming calls with all numbers, your Internet sessions, as well as changes in your balance. Everything is indicated down to a split second, the time the conversation started, how much time has passed (duration) and so on.

“Send SMS” tab gives you a special opportunity to send any SMS message to absolutely any number of this operator. However, only from your number.

The “User Settings” tab, there is nothing useful in it, only a few lines that will tell you about your number, the expiration date of your number, the date of connection of the SIM card, your nickname and so on.

Operator cellular communication Kyivstar has been offering its subscribers high-quality communication services for many years. Nowadays, the Internet and mobile applications. Personal account “My Kyivstar” is one of the fastest and convenient ways Manage all your expenses around the clock from your computer or smartphone. All you need to do is find an Internet connection anywhere globe, and log in to the system. We will tell you about registration, authorization in the service and its capabilities in more detail.

My Kyivstar personal account registration process

To use all the features of your personal account « My Kyivstar", the subscriber needs to receive a password for the mobile device, which will subsequently help carry out all the necessary operations in the created account.

For quick registration personal account, the subscriber must complete a list of actions online:

• Go to the official website of the “My Kyivstar” system using the link: kyivstar.ua;
• Log in to the My Kyivstar personal account system - type your mobile phone number or personal account for the “Home Kyivstar” service in an empty cell in a special field. Click the “Next” button;
• Confirm receipt request activation personal password via SMS message;
• Using your username/password (the username will be your mobile phone number), log in to the system.

If you enter identifying information incorrectlysubscriberdata, the system will fail and will not count the first registration attempt and, accordingly, it will be temporarily denied.

How to enter your personal account “My Kyivstar”

Login to your My Kyivstar personal account is carried out through the “login” cell using the link account.kyivstar.ua, in which you need to enter your number personal account“Home Kyivstar” or phone number. After entering the data, the subscriber will have two proposed methods for logging in:

• Receipt one-time password to log in via SMS;
• Login with your password;

The simplest is the first method. It involves quickly and conveniently receiving an SMS password. Within a few minutes, the subscriber receives an SMS confirmation via mobile phone.

Logging in with your password means entering your permanent password. However important nuance is the keyboard layout, since the entered password may not be displayed correctly in the field (for example, enter the password in Russian letters on English language). Therefore, be sure to pay attention to the keyboard layout and the language in which you enter characters.

IN in case of emergency when it is not possible to receive SMS to the phone number, the SIM card is damaged/lost, accidentally entered wrong number, then you need to contact the call center operator for advice by calling 460 or 0-800-300-460. As soon as the operator specifies your contact information, he will immediately offer several options for solving the problem.

If the data is entered correctly and the first attempt to enter your personal account is successful, will be displayed instantlypage with personal data, necessary information about the tariff and account balance onthis moment.

Features of the “My Kyivstar” account

Registered users of the system can perform a number of actions without the help of a Kyivstar support operator. “My Kyivstar” is, first of all, an auxiliary platform for prompt solution questions regarding tariffs, invoices, services and other offers. So, what opportunities does the system functionality open up:

• Control of connected services;
• Clarification of information about expenses;
• Ordering financial statements;
• Receipt interactive map with Kyivstar showrooms;
• Determining the geolocation of a subscriber by his phone number;
• Order call details;
• Refill;
• Sending free SMS;
• View and connect to a new tariff plan;
• Review of tariffs and services of the Kyivstar company;
• View the archive of applications.

The leading telecom operator in Ukraine in terms of the number of subscribers, Kyivstar, is engaged in the supply of mobile communication services, mobile and home Internet.

The company’s website has created for subscribers convenient system self-service - Kyivstar personal account, by registering in which users can change settings and perform transactions in their account without visiting the operator’s office.

Personal account features

By connecting and using the Kyivstar personal account service, you make it possible for yourself via the Internet:

• Leave a request to change the tariff plan.
• Customize the list of services and change its composition.
• Find out the status of your main and bonus accounts.
• Top up your account balance with bank card online.
• Restore sim card if you lose your phone.
• Participate in promotions conducted by the operator.
• Monitor information on payments made, expenses and balances.
• View call history (except calls to short numbers emergency services).
• Transfer bonuses from the Home Internet service to your mobile number.

Rules for using the service:

• Subscribers do not pay anything to connect to the service. subscription fee There is also no charge for your personal account.
• Payment for Internet when using your personal account is charged as part of the tariff plan.
• Information about costs in the subsection “Calls for current month" - paid. The preferential tariff, which lasts until the end of the month from the date of registration and the next calendar month, allows you to make requests for 1.06 UAH. In the future, the first request for details in a month will cost 5.31 UAH, the rest - 1.06 UAH.

Registration and login to your personal account

When entering the official Kievstar website, it is impossible not to notice the yellow button with the inscription “My Kievstar” in the upper right corner - this is the personal account service. A link to your personal account is also presented at the bottom of the site in the list with the heading “Services and Entertainment”.

The first step in using the self-service system is to register using the number cell phone, to which you receive an SMS with a password valid for entry within five minutes. For users of the “Home Kyivstar” service, a password and login are issued by the operator at the post office; the service’s personal account from the contract can be used as a login.

Login to your personal account via a browser or application with mobile device with a Kyivstar SIM card is performed automatically, without authorization.

The Kyivstar personal account allows you to manage your account and connected services. You can top up your account online directly in your Personal Account. You need to click the button: “Replenishment” in the upper right corner of the screen. The system allows you to replenish your account from a bank card and transfer from your personal account to the number of any Kyivstar subscriber. To top up your account from a bank card, you need to click the “Top up online without commission” tab. Next, enter the phone number or personal account that needs to be topped up and the card details: number, expiration date, owner details and special code on the back. To confirm the payment, a message will be sent to your phone with verification code transactions, confirm the transfer and the account is replenished at the same moment.

In your profile you can manage personal data, add numbers and personal accounts.

The main menu of the account contains the following tabs:

• rates,
• services,
• payments and expenses by number,
• refill,
• applications,
• Personal settings.

Registration in your account

To register, you need to be a Kyivstar subscriber and have activated number this operator. The system is called “My Kyivstar”. You can register in your personal account by going to the website at . In the window that opens, enter your phone number, the password for your account will be sent via SMS message.

Authorization in your Kyivstar personal account

After registration, in addition to logging in via SMS, subscribers can log in using their login and password. The login is the phone number. Click on the “Login using personal password” button. The password can be changed. To do this, open “My Profile” and select “Change Password” from the menu.

Personal account mobile application

The application is available for download on three main platforms:

After installing the Application, you need to select the required tab: mobile communications or Internet. Next, we register in the system if we are connecting for the first time, and if the subscriber uses the “My Kyivstar” service online, then you just need to enter the phone number and password for the account. When registering, the system requires you to enter your first and last name, as well as a password.

After logging in it will open home page, where you can see your balance, bonuses and costs. If you click on the icon at the top left, a menu will open. The contents of the menu are the same as in Online versions: tariffs and services, profile, payments, reports, terms of use, logout.

In the Android version, you can display your account status and bonuses on your smartphone screen. The widget is installed along with the application and is a convenient addition, since there is no need to request a balance.

Customer support via account

Subscribers can ask questions about mobile communications and home Internet through the Online Assistant system. The system is available in your Personal Account. To get in touch you need to find the section “ Feedback", select an image of a specialist. In the chat that opens, ask your question. The manager's response comes quickly enough. The system is available around the clock. After the consultation, the system requests from the subscriber a service rating from 1 to 5 points.

How to disable your personal account

Personal Area mobile operator Kyivstar can only be disabled together with a SIM card or the Internet. If several numbers are attached to an account, you will need to block them all. There is no separate refusal to use the service.

The SIM card can be blocked temporarily. To apply online, you must select the “Services” tab in the menu and fill out the application. The operation is performed within half an hour. If necessary, the number is also restored upon application.

Security and privacy rules

There are a number of rules by following which a subscriber can easily secure his account from scammers:

1. The password to your personal account must be complex. Better to combine arbitrary numbers and letters in different case and write them down rather than setting a simple password.
2. The password must be unique and not used anywhere else.
3. Prevent disclosure of the password and access to it by third parties.
4. An up-to-date antivirus must be installed on gadgets and PCs.
5. You cannot open links that come in SMS from unknown numbers, since they probably contain a virus.
6. You cannot transfer the access code from SMS to the “My Kyivstar” system to strangers.

Kyivstar uses Newest technologies to protect subscribers and their personal data. Cloud technologies allow you to store information securely.