Failed to contact google servers what to do. What to do if Google Play Market does not work on Android. Video: Play Market - server error, what to do

Users of Android smartphones and tablets cannot do without Google Play Market. Where else if not from it to download applications, music, games? Yes, someone is using it third party resources, but they are not nearly as safe in terms of virus threats.

Problems with launching Google Play make it impossible not only to install new programs, but also to update old ones. This means that without it, the device remains defenseless (updates close vulnerabilities in applications that can be exploited by viruses and hackers). In a word, if the Play Market does not work for you, urgently take measures to eliminate this failure.

To make your task easier, we have divided the problems into several groups according to their causes and solutions.

Cache memory errors or failure in system application settings

Google Play, like many other applications, uses a cache (a special place for storing frequently used data for fast loading in memory). It contains information about recent actions in a programme. If an error creeps in, the Play Market will reproduce it until the data in the cache is updated.

To speed up this process, clear the Google Play cache manually:

• Open Android Settings.
• Go to the "Applications" section.
• Find Google Play Market in the list of programs.
• Tap the Erase Data and Clear Cache buttons.

If Play Market still won't open, reboot your device.

If you encounter errors updating installed applications, do the same with " Services Google Play «.

In addition, to download new programs and install updates to old ones, you need correct work « Download Manager" And " Application Manager. Normally, both should be in the list of running programs.

Update errors

If the problem with opening occurred immediately or a short time after installing a more recent version of Coogle Play, roll back the program to previous installation. Along with the Market update, remove the Google Play Services update.

The uninstall updates button is located in the same menu as the clear cache options.

If there is no such button, it means that the program has never been updated ( previous versions are missing).

Problems with the user's Google account

The inability to access the Play Market often occurs due to problems with the user account. You may have recently changed your password mailbox gmail.com, to which your profile is linked, or there was a failure on the Google server and Android stopped recognizing you.

To restore access to your account, connect your tablet or phone to the Internet (via a SIM card or Wi-Fi), go to “Settings” and open the accounts section. The screenshot below shows what the Gmail sync issue looks like.

If you see the same picture, open the menu of this section and tap “Sync now”.

If the error persists, delete your Google account on your phone (the button is located here) and create it again. Or get yourself another gmail.com account and log in under it.

Installation errors or corruption of the program executable file

Often the failure is manifested by constant messages “An error occurred in the Google Play Market application.” It pops up when the user tries to launch the application or perform any action in it (search, download). And in some cases - by itself, when some of installed programs decides to check for an update in the background.

You can try to deal with this error using the methods described above. If all else fails, the following options remain:

• Restore the system from a backup copy (if you created it in advance, for example, in the Android gadget management program for Windows MyPhoneExplorer).
• Remove Play Market from your device and install it again. For this you will need root rights(received in advance).
• Perform a factory reset on your tablet or phone (Hard Reset/Wipe).

How to reinstall Play Store

• Download or copy the executable Google file Play Market in .apk format from a properly working Android phone or tablet.
• Activate on problematic device permission to install applications from unknown sources. The option is located in the Security or Protection menu of the Settings app.

• Transfer the file to the problematic device and start the installation (touch it with your finger).
• If nothing happens or you see the Play Market error message again, open the \data\app\ directory and place the file there.

By the way, to remove the faulty copy of the Market and reinstallation you can use the same MyPhoneExplorer. After synchronizing your phone with the program, go to the “Files” - “Applications” section, click the line highlighted in the screenshot and click the “Delete” button.

Next click on top panel"Download application" icon and specify the path to the .apk file.

Viral infection

There are modifications of malware that block the launch of the Android Market so that the user cannot download the antivirus, or even remove original file and replace it with an infected copy. We talked about what to do in such cases in the article about ways to remove viruses on Android.

After scanning with an antivirus, when malware will be neutralized, you may have to replace the infected Play Market with a clean one.

Play Market is not installed

Today on Russian market Android smartphones appeared without pre-installed services Google. In particular - products Chinese manufacturer Meizu, for example, Meizu M3 Note, Meizu M3 Mini and other models. Devices purchased in our country can easily correct this shortcoming by installing necessary means another application.

So, to install the Play Store on your Meizu device, tap the “Best” application icon. It contains a selection of available for fast download programs, including Google tools. Tap the "Install" button under the " Google Services" After installation, reboot the device.

Application conflict

Some users learned that some Android programs may not work well with Google Play after installing Freedom. "Freedom" is a bypass app official service authorization of users making purchases in game stores. Thanks to this, dishonest players have the opportunity to purchase virtual goods without paying.

If collaboration Freedom and Play Market on your device is impossible, you will have to give up something.

Blocking Google Play Market access to network resources

Sometimes Freedom does not block the launch of the Market, but prevents it from connecting to the Internet. When trying to download something, the user sees messages: “The program was unable to contact Google servers” or “ Network connection missing, please try again later."

If you have root rights, solving the problem is not difficult - just make adjustments to the system Hosts file (on Android it performs the same function as on Windows - it maps domains to IP addresses). The file is located in the \system\etc\ folder. You can get into it either through the Android root explorer (for example, “ Root Explorer"), and through the already familiar MyPhoneExplorer running on a Windows machine.

Open the hosts file with text editor, for example, notepad, and delete all entries from it except “127.0.0.1 localhost”. Save without extension by selecting the file type - “All files”.

If network connection errors are not related to "Freedom", check your settings security programs. It is possible that Market's access to the network is blocked by a firewall.

Firmware corruption and hardware failure

The most difficult case. A fatal firmware failure or hardware malfunction of the device can be assumed in the following situations:

• The problem arose after an adverse effect on the device: failed update firmware, falling, connecting to a faulty charger, etc.
• Along with the Play Market, other applications have stopped working or the failure occurs haphazardly: the program sometimes works, sometimes it doesn’t.
• There are other symptoms of a malfunction - freezing, spontaneous reboots, shutdowns, overheating, inadequate load on resources.
• The above tips did not help solve the problem. It remained even after resetting the settings to factory settings (wipe).

There are only two ways out of this situation - reinstall the firmware yourself or entrust diagnostics and repairs to service specialists.

IN Lately A very common problem users have when starting a download from the Google Play Market is the error “You need to log in Google account" We will tell you what this synchronization failure means and what needs to be done to fix it.

This error does not allow you to activate your account, even if you knowingly enter correct account and password. Most likely that this failure synchronization arose after recent Android updates, which may have contained “broken” code, or due to a failure of Google services on the phone. In any case, you need to make several resets that will help clear the error.

It’s rare, but it still happens that the error that says “You need to sign in to your Google account” in the Play Market occurs due to a failure in the date-time settings. Go through and make sure that these data on the phone are set correctly.

It is advisable to put automatic detection time. If everything is fine with your temporary settings, but you cannot enter the Market, proceed to the next steps.

Deleting Play Market application data

To reset all information about Google services, you need to go to the Application Manager and one by one open information about the Play Market, Google Play Services and Google Services Framework(All tab). For all three applications, we perform the standard ones - Clear cache and data, Stop and shutdown. Restart Android and check.

If the login failure persists, then remove updates for Play Market and Google Play Services. This step clears the error for most users.

If the previous step did not help, run resynchronization account Google on Android. To do this, open Settings - Accounts (on different devices can be different names). Select Google from the list of accounts and open it.

Click on your account, thereby going to its settings. Uncheck the boxes from all elements and select the function in the upper right corner “Delete account.” record". After everything is erased, reactivate your account and check the boxes.

If the error “sits deeper”, then you will have to do reset devices to factory settings. There is a lot of information on the Internet on how to do this. And at the end there is a complete and visual video instruction on all the methods described above.

These methods should fix the “You must be signed in to a Google account” connection failure and you will be able to sign in to the Play Market. I would like to note that this error can also appear in Android emulators - BlueStacks And Nox App Player . To fix the error in such emulators, you need to follow the same steps.

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Problem: When Google launch Play Store errors appear No connection or :

At the same time, a funny nuance is observed: sites open normally in browsers and other applications also successfully connect to the Internet.

Situation 1. Play Market does not work either via wifi or mobile Internet

Solution

1. Check the correctness system date and time. If the date is wrong, set the correct one. Check the boxes:

2. Reboot your device:

3. Find out the version of the Play Market application itself. If the version is not the latest, download the latest one in the format .apk and install from the memory card.

4. Check if it is installed Freedom app. If this is present, launch it, press STOP and reboot.

5. Check the hosts file. If it contains lines other than 127.0.0.1, delete them. This operation requires Root.

6. If all else fails, reset your Android device.

Situation 2. Play Store does not work only when connected via Wi-Fi

This is your case, if when you disconnect the tablet (smartphone) from Wi-Fi, the error disappears and the Play Market application starts working normally through Mobile Internet.

Solution

1. Go to your router settings. Open WAN settings. Try alternately setting the MTU values ​​to 1460 and 1500.

Most often, setting the value to 1460 helps. But sometimes it happens the other way around, when setting the value to 1500 helps.

In common D-Link routers it's done something like this:

• SETUP
• Internet Setup
• Manual Internet Connection Setup

• Set value MTU 1460
• Save Settings:

This is what the setup looks like in older D-Link routers:

• Home
• Specify the value in the field MTU
• Apply

In TP-Link you need to go to the section Network => WAN, change field MTU Size (in bytes) and press Save:

2. B WAN settings For DNS, enter the Google server addresses:

Primary: 8.8.8.8; Secondary: 8.8.4.4.

Usually it is enough to specify 8.8.8.8 as Secondary DNS.

After these steps, for the purity of the experiment, it is advisable to reboot the router.

Common user mistake

Finally, I would like to mention one more situation. The smartphone/tablet may display an error Check your connection and try again, if you ran Play app Market (Google Play) and during the download process, they changed the type of Internet connection - for example, they simply turned on Wi-Fi. At this moment, changes occur on the device network interfaces: traffic priority is given to Wi-Fi, the default gateway is changed. And it turns out that the device tried to connect the Play Store with Google server via the mobile Internet, and due to the inclusion of Wi-Fi, this interface was deactivated. In this case, you need to wait a few seconds until the Wi-Fi connects to the network and press Repeat:

From now on, first turn on Wifi, and then launch applications that connect to the network.

Google Services – weak side operating system Android. It is their work that is responsible for most of the errors and malfunctions that the owner of the corresponding device may encounter. One of these errors implies the inability to install reliable connection with Google Play server. If you encounter the problem "Unable to install reliable connection with Google Play server" and download something from it.

Despite its apparent seriousness, in most cases it is quite easy to eliminate. There are several ways to restore the device to full functionality and force the Market to open normally.

It is possible that the reason for the corresponding error lies in the modified file Hosts. If your phone is already rooted, you will need:

1. Go to system partition memory;
2. Open the /system/etc directory;
3. Find the Hosts file in it and open it in any program that can edit text files;
4. Set file modification rights;
5. Remove everything from it except “127.0.0.1 localhost”;
6. After this, you will need to restart your smartphone for the new settings to take effect.

Thus, the “Hosts” configuration will be reset to its original form. Sometimes this solves the problem.

Go to one of the standard Google programs, for example, the YouTube client

Almost all standard applications from Google (GMAIL, YouTube, Google Photo, etc.) connect to servers through an encrypted tunnel ( similar problem happens in). If such an application manages to create secure connection, then after this the Play Market should work normally. Why this works is not clear, but sometimes it helps.

Incorrect date and time

Many services, including the Play Market, are very sensitive to the time settings that are installed on the device. If the time on your smartphone is incorrect or wrong date, then many of the applications will refuse to establish encrypted connections or will not want to connect to the Internet at all.

Therefore, be sure to find out if your clock is set correctly. If not, then set them to the correct time (and especially the date).

Reset Settings to Default

Another method that helps in 70-80% of error cases when it is not possible to establish a reliable connection to the Google Play server is to reset the settings to factory settings. To do this you need:

1. Go to your smartphone settings;
2. Select the category “Restore and reset”;
3. Find and click on “Reset settings” or “Reset tablet PC”;
4. Agree to the action in the pop-up window and wait for the phone to reboot.

Know: after you have done all the previously set settings, installed applications and even files (videos, music, photos) will be permanently deleted. Therefore, if there is something important for you in the device’s memory, be sure to transfer it to your computer or upload it to the “cloud” on the Internet.

Flashing a smartphone

If even the reset did not help, then the only way is to reflash the phone. This procedure is quite simple, but has its own characteristics due to specific model phone. You can find out how to reflash a phone to Android on specialized forums or on the device manufacturer’s website.

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Why might the Android system crash when logging into the Play Market (aka store Google apps Play)? Why can't I log into my account? And how to solve the connection problem and the error popping up? Let's take a detailed look at all these burning problems for any owner of smartphones running this OS and determine current methods fixes that need to be applied if the Play Market does not work on Android.

Exist different ways fixes for this issue, as it may occur due to various reasons. Therefore, there is no single “recipe”. You will have to try some of them, and after the actions taken, check the service every time.

You've probably noticed that some programs and services work reluctantly, and sometimes it's simply impossible to open something? Try rebooting, it is likely that this method will help resolve the login problem or annoying server error related to the Internet connection. In addition to this error, a reboot can restore the functionality of other applications.

Through resetting Google Play Market settings

Frequent use of the service on a phone or tablet leaves a lot of traces and unnecessary logs in the system. All this can lead to the application freezing, or even making it simply impossible to enter it - a connection error appears on the screen.

To reset, do the following:

After these manipulations, restart, try to open the program - if the error pops up again, then move on to the next method.

Trying to remove the downloaded Play Store update

This can be done from the main menu in the “Applications” or “Program Manager” section - find the “delete” item installed updates", it should return to its original state and work as before.

Reset Google Services settings

One of the most common reasons why the Play Market does not work and displays an error with the name “no connection” is a malfunction in the Google Services application itself. To return it to its original state, do the following:

By activating the Download Manager service

Often, disabling this service leads to the unfortunate consequences of the Play Market not working; you simply cannot access the application. To activate you need to do this:

1. Open menu system settings.
2. Enter Application Manager.
3. In it, find the “Downloads” item.
4. In it you can see suggestions: sort or reset settings, we need to click on the last item.
5. During this action, all inactive software will be disabled, all installed updates will be removed, and work will be limited. background services and some application actions will be disabled.
6. At this point we need to enable the display of all notifications, and after these manipulations the dispatcher icon will appear on the start screen.
7. Click on the icon and start the dispatcher.
8. Check if you can access the Play Store and see if an error message appears. If this method does not help, move on to the next one.

By deleting the Google account on the device

Note! During this action you may lose necessary information, and to prevent this from happening, first do backup copy or sync all data with Google Account.

To delete, go to the system settings menu, select accounts, and enable deletion via context menu. Reboot your device, and when you log in again, enter your account information again. This often helps get the store back up and running.

Removing incompatible software

Violation proper operation The Play Store is often associated with it being blocked by a third party software, which the user installed himself from other resources. Many people try to bypass payment for installing games and download Freedom software, which blocks the operation of the market. Remove it either via file manager, or through the dispatcher, from the main menu of the device. Everything should work.

Correcting and customizing the system hosts file

If you determine that it is Freedom that is causing the failures, then you need to configure the work correctly in this case hosts file, you will need root rights for these steps.

As a rule, a hosts file with incorrect content that Freedom writes looks like this:

A should contain the following information:

To remove all garbage from the hosts file, you need to do the following steps:

Nothing worked out again? Then we move on to another action.

Check the Internet connection

Try opening any browser page; if there is no connection, this will not work. Remove wireless connection, reboot the router and device. When logging in, please enter your details again.

Date and time settings are lost

As practice has shown, if you can’t access the Play Market and it says no connection, check the relevance set date and time on the phone. The inability to connect is often associated precisely with the incorrectly set date and time zone. It happens that these parameters simply go wrong for various reasons.

It is necessary to change the values ​​in the settings section to the correct ones. Also check the box next to the “Check with the Internet” option, or the item may be called “Network date and time”.

Factory reset

This is the only way to eliminate all problems with the performance of the Play Market, if any errors occur with it or it simply does not work. This method is recommended to be used only as a last resort if others do not help. The fact is that as a result of the actions described below, all user information. That is, the device will be like new, but functional.

From the main menu, enter the “Backup and reset” section, agree to all the conditions, and restore your device to its factory state. You will have to re-enter your Google services credentials and log back into the application store.

Conclusion

We have presented for your review the main ways to resolve the login and connection error of the Play Market application. Review them so you know exactly how you can fix your device to get it back up and running.