Why can't I log into Skype from my phone? Internet Explorer browser configuration is incorrect. Skype says no connection although the Internet is connected - solution

Why log into Skype from your phone? Lately becoming a universal problem for owners of a wide variety of smartphones? Let's try to figure out the problem.

Why can't I log in to Skype?

There are several reasons to explain this sad phenomenon:

• The program version is outdated.
• The application was not downloaded from the appropriate service (for example, PlayMarket).
• The login or password was entered incorrectly.
• The device slows down due to “infinite authorization”.

How to login?

Login to Skype from your phone:

1. Log into the program on your device.
2. Wait a little until everything is completely loaded.
3. Touch the screen near the login field until the keyboard opens.
4. Enter your username to login.
5. Tap on “Login”.
6. All. You should already be logged in to your Skype.

How to get rid of “infinite authorization”?

If your phone has suffered such a fate, which is popularly called “infinite authorization,” you need to stop this process, as it will lead nowhere. To solve the problem, you need to turn everything off and on again, or better yet, reinstall Skype.

You may need to force quit the Skype process. To do this, you need to call the “Task Manager”. Among the processes on one of the tabs, find Skype. If there is one, complete this action.

After this, it would be a good idea to reboot the device to try clean slate» launch an online communication program.

Login issue related to account linking

Recently, when it became possible to enter Skype account by login from Microsoft, also popped up and new problem. If you refuse to link both mentioned accounts (both academic records) on your phone, it then becomes impossible to log into Skype from your smartphone at all.

1. In addition to your phone, you will also need a laptop.
2. You need to turn it on, go to Skype.
3. Sign out by clicking on the Skype icon right click and selecting the appropriate item.
4. Launch Skype again and find “Microsoft Account” and click.
5. Now you need to enter account Microsoft, if you already have one, or create an account on Microsoft, if you have not done this before.

Merging records can be done like this:

1. Sign in using your Microsoft account.
2. Click "I have a Skype account."
3. In the window that opens, enter the required data.
4. Next, both records that are supposed to be synchronized will be displayed next to each other.
5. If you agree with this and everything is entered correctly, confirm this by clicking on the appropriate button.
6. After successfully “linking” two accounts, Microsoft Corporation recommends logging in using its account login.
7. If you suddenly change your mind or it turns out that the connection was made incorrectly, you can cancel this “bridge” between the programs.

If Android can't log into Skype

If you want to log in via Android, but it doesn’t work, do one of the following:

• Log in here: “Settings” / “Applications” / “Skype” - “Erase data”.
• Reinstall the Skype version by first downloading it again from the official website. After the update everything should work fine.
• Reboot your phone.

It is important to note that this application is available with communication formats such as 3G, 4G, and you can also use Wi-Fi. Communication occurs with the same account parameters as logging in from another source. The only thing that can change in this combination is the fee for the Internet connection. However, such issues should be discussed with the operator or found out from the conditions tariff plan, which is used by you.

How else can I log in?

Through social network Facebook, you can also log in to Skype. It's as easy as ever. If you use to search and maintain friendly relations social Facebook network, synchronize both of these accounts directly on your phone and access Skype communication from any device or account.

Nowadays, talking and transferring data via Skype is an everyday activity, an integral part of most Internet users, but like all other programs, this communication tool can sometimes not work correctly, as a result of which many users are faced with the inability to log into Skype. Below we describe the reasons for the frequently asked question: “Why can’t I log into Skype?”, as well as solutions to these problems.

Skype connection failed

An unsuccessful attempt to log into Skype with a message that a connection cannot be established may be due to the anti-virus program or firewall installed on your computer. Try disabling the antivirus and firewall first. If the problem persists, try the following:

1. go to explorer and address bar enter:
   • For Windows 7: "C:\Users\$USER$\AppData\Roaming\Skype\"
   • For Windows XP, “C:\Documents and Settings\$USER$\Application Data” without quotes and with the appropriate username.
   This action will redirect you to the folder containing the message history in the program and similar data, copy the entire contents of the folder to any backup, and then clear all the contents from where you copied the data.
2. After this action you need to delete Skype program from your computer via the control panel. To do this, you need to go to Start, then Control Panel, then select Uninstall programs, find Skype in the list that appears and remove it.
3. After uninstalling, download the program again from the official website, so the latest version will be installed on your computer, after installing which all you have to do is enter your login information. As a result of these actions, everything should work as it should.
4. To restore copied important data, you will need the SkypeLogView utility.

You are already in Skype on this computer

If, when you try to log into your Skype account, you receive the following message: “You are already in Skype on this computer.”

1. First, launch the task manager and see if the program is hanging in the processes, end the process if it is there and try logging in again.
2. If the situation repeats after the process has already been completed, try deleting your profile or simply rename the folder containing your data. In order to delete a profile or rename a folder, you need to go to the folder using the method described above and rename or delete your profile folder there.
3. Try logging into the program again.

Login is not possible due to data transmission error

Often the question “why can’t I log into Skype” is accompanied by the following screenshot:


There are several different solutions to this problem.

1. Solution 1. Again, using the method described above, look for Skype folder and in it you already look for a folder with the name of your login in the program. After opening, find the file “main.iscorrupt” in it. Transfer it to your desktop without copying it, and try logging into Skype again. If authorization is successful, the transferred file can be sent to the trash.
2. Solution 2. First, using the same method, we look for the Skype folder, in which we subsequently rename the folder with the name of your login; you just need to add one absolutely any character to the name or, conversely, delete one character. This way you will save your profile message history. Try logging into Skype. If it is logged in, then everything will work well, but your old correspondence will not be there, they can be restored with the same software utility given above.

Unable to sign in to Skype after update

Problems with logging in sometimes occur even after the update. Skype programs, this also includes problems after installing extensions and panels
To solve a problem of this nature, one of three methods is used.

Let's talk about another one technical problem. Failed to log into the network - Skype is writing to you. Let's figure out why this happens and what to do in this situation.

On the computer

1. How to log in if Skype is offline? The first thing to do is check your Internet connection. Insufficient data transmission, or its complete absence - main reason occurrence of such a problem.
2. Check your PC or laptop for viruses. Malware, among other problems and malfunctions, can cause a number of errors in the messenger
3. Check system disk for errors and broken files. For this there are special utilities, this can also be done using the operating system itself
4. Be sure to check if there are any updates available for your version of the program. If you have an outdated one installed Skype version, errors when using it will occur constantly
5. If you need to make an urgent call and the problem persists, we recommend using the portable version of the program, or online version. This will work if everything is fine with the Internet
6. If you are connecting through a proxy server, this could be the problem.

If you are also interested in learning how to get started with Web Skype com, you definitely need to read our other article on this site.

On the phone

Very often, Skype displays the “Unable to log in to the network” error on Android phones. What could be the reason in this case:

1. Again, the update was not installed in time. Many errors that occur when using Skype can be resolved by downloading the latest version of the application
2. Lack of internet connection. Check if you have used any traffic and if your wi-fi router is working well
3. If Skype application On Android it was not possible to log into the network; there may be problems with the servers of the program itself. You can find out if this is true here: https://support.skype.com/en/status
4. According to most users, the problem is sometimes solved by simply rebooting the device

If you need, pay attention to one more of our flock.

In the video you can see what to do if you are unable to log into the application.

“Sorry, we couldn’t connect to Skype” - this message can be confusing inexperienced user. About how to decide this problem, where to start and what to pay attention to, we will talk in this article.

The error "Sorry, we couldn't connect to Skype" usually appears for the following reasons:

1. No Internet connection;
2. The application is blocked by an antivirus;
3. Outdated version of the messenger;
4. Something's wrong with Internet Explorer.

Failed to connect to Skype: what to do?

If you see such a window, it means that first you need to figure out what happened, and most importantly, stop panicking. We will calmly check everything in order.

1. Diagnostics of network connection.

After thoroughly checking all the wires and contacts, see what's wrong with the connection settings. Go through the Control Panel to the “Network and Sharing Center...”.
If you have any difficulties, just call your provider and check whether there is a signal or not.

We talk about a similar failure in the material “” and help you find a way out.

2. Blocking by antivirus software.

Try turning this off protective program, at least for the duration of authorization in the application. It often happens that it comes into conflict with Skype, especially if you use little-known software. Don't forget to also find out what's going on Windows firewall, because it can also disrupt the normal course of business. Take a look at its settings and check if the messenger is blocked there.

3. Why does it still say “Unable to connect to Skype” if there are no problems with the Internet? You should update your messenger version. It's not difficult, and in the end you will get a more advanced version of the program for pleasant communication on the Internet. If so, read our article with recommendations on this topic.

4. Internet Explorer is buggy.

What does this have to do with it? It so happens that the parameters of these programs are interdependent. In addition to the fact that it is advisable to update the browser to a newer version, you must also disable the option to work in offline mode. Path: File – Offline mode.

These are the main reasons why any person may develop Skype error"Unable to connect to the Internet." We hope that our solutions to it will be useful and effective for you.

Users of the famous messenger sometimes complain that they were unable to log into Skype network. In order to fix the problem, you need to understand its cause.

First of all, you should check your network connection. This can be done by opening various sites in the browser or launching another application that works with the Internet. If the connection is interrupted, they will not be able to work stably.

If problems with the network are excluded, you need to make sure that there are no interruptions in the provision of services by developers. Such problems are rare and are quickly resolved by the company’s technical specialists. About large-scale disruptions in Skype work can be found on the specialized Heartbeat forum.

If a user is wondering why I can’t log into Skype, then he should check that the login and password he entered are correct. If the problem is logging into your account on the desktop version, you can try logging into your page in web version of the application. To restore data you will need an address Email or mobile phone, for which registration was made in the messenger.

If you can't sign into Skype, you may need to delete the shared.xml file. This operation is performed as follows.

Next time you start Skype file will appear a new version file. If your computer does not display extensions in document names, then the name will look like shared. Sometimes the file may be hidden, so you need to set the necessary settings.

There are other reasons why users are unable to sign in to Skype. So, the problem may be a firewall blocking the application. In addition, you should temporarily disable antivirus program and try again to open your page in the messenger. When working with Skype through a proxy server, the reason may be that the application is unable to connect to it. In such a situation, you will need to manually change the settings.

Often connection problems can be solved installing updates in a programme. They can be downloaded from the developers' website, where free access latest versions messenger.