Skype does not connect to the network. Solving the error "Skype could not establish a connection"

Skype failed to connect

Problems with connection in Skype are usually associated with outdated software or hardware, non-compliance with Skype technical requirements, viruses or poor Internet.

Skype can't connect

If you can’t log into Skype and it says “failed to establish a connection,” most likely you have an outdated version of the program. Install a new one using the official download center:

This is the surest way to solve the connection problem, however, it does not work in all cases.

Sometimes the connection error may be due to firewall ban use the application and it, of course, does not see the network and cannot establish a connection. In this case, check to see if Skype is on the list of prohibited programs and remove the ban if necessary.

If you access the Internet via proxy server, and Skype cannot automatically detect its settings, this may also be the reason why it cannot connect. In this case, go to "Settings" through "Tools" main horizontal menu, then in "Advanced settings" And "Compound", and provide the information you know:

If the data is known only to your admin, and he does not want to share it, alas, you will most likely continue to write “check your connection” until you can change the way you access the Internet.

If you've tried all the recommendations above and still don't know why you can't connect on Skype, try checking what you're typing to see if you're entering it incorrectly: this non-obvious solution might work!

Sometimes Skype does not connect and does not see the Internet due to viruses– check your device for viruses.

By the way, connection errors may be accompanied by both the message “could not connect to Skype” (or “cannot connect to Skype” if you have a non-Russian version) and the notification “Unfortunately, we could not connect to Skype.” True, in the latter case this may be due to the quality of communication.

Why is Skype offline?

Why is the call dropped? Sometimes Skype status “writes” "Offline"- in this case you need to update or reinstall Internet Explorer. It just so happens that even if you don't use this browser, on devices running on Windows Explorer is a pre-installed program and affects the operation of some applications run by Microsoft. Therefore, you should just update it to the latest version.

Internet connection problems

Why is the connection interrupted or lost? As a rule, Skype's Internet connection settings are loaded automatically and match the network settings of your device. How to set up a connection if you access the network through a proxy server? Proxy servers are detected automatically by default, but you can manually enter the required ones host And port(and data required for authorization if this is a proxy requirement):

If there is no connection on your device or there is a problem with it, the program will also work with malfunctions: you will encounter that the connection is constantly broken, the call is interrupted or dropped, there are no beeps or there are no beeps, and so on.

In this case, the questions “why the connection breaks” or “why does Skype keep disconnecting” should be addressed not to the program, but to your equipment, telecom or Internet service provider: They are the ones who are responsible for why the Internet connection is poor. However, if you haven’t found a way to improve the connection on your computer or how to connect your phone to the Internet, Skype offers its own solution:

Since you can only establish a connection in this way from your Skype account, you can only use it if you have a positive balance. Therefore, this is not a solution for everyone.

Skype

Skype is a very popular program, which is very difficult to do without in our time. It can be found on almost any computer, with different operating systems, and with the advent of mobile gadgets in our lives, versions for them were also released. But what is the reason for this spread?

The thing is that Skype allows you to exchange free calls and video calls with anyone! But only on the condition that the second subscriber’s device also has this program. You can also call regular landline and mobile phones, but for this you need to top up your account, because such calls are paid.

But sometimes Skype does not work as well as we would like, and unpleasant errors occur. One of them is loss of connection. In this article we will look at the question of why there is no connection in Skype.

Internet

Skype is rightfully considered a very economical program in terms of traffic, and it is not necessary to have a huge connection speed for it to work. But nevertheless, there is a limit to everything, and sometimes the speed may not be enough. Most often this happens when using the mobile Internet, a weak channel or overloaded if it is public. Due to the last factor, packet loss may occur, which is the cause of the error.

Lack of internet

When answering the question about why there is no connection on Skype, it is worth mentioning a seemingly banal reason - the lack of Internet. But many users do not pay attention to this. In this case, you need to check the connection settings, whether the password is correct, whether the cables are connected to the ports, or simply reboot the router. Most often this helps.

Antivirus

If you have a question about why there is no connection in Skype, you should also check your antivirus. Rarely, but it still happens that it blocks a program’s access to the network, which is why it cannot connect to its servers. This is usually caused by little-known or simply “weak” security programs that are unable to determine the legality of access to the Internet of a particular installed software.

If this is not the case, then it may be worth checking your antivirus settings for erroneous reduction of “Skype” in system rights.

Firewall

Another reason why Skype says “No connection” may be a firewall. This is a special program that monitors all system access to the Internet and controls the reverse flow from the network to the computer. Perhaps due to incorrect settings or an overly aggressive security policy, it blocks Skype from accessing the Internet. For example, the built-in firewall in Windows operating systems displays a notification every time a new program is launched, in which the user can decide whether to restrict its rights or not.

Viruses

Malware can also cause various types of errors. Of course, they all pursue some benefit for the creators of the virus. Purposefully create programs that no one will use. But this can happen when the computer is too clogged with “garbage” and malicious software and simply cannot function normally.

Restrictions on rights

Another reason why Skype cannot establish a connection may be a restriction in the rights of a particular user. This often happens in workplaces where management decides to prohibit access to entertainment resources on the Internet, social networks, etc. Sometimes Skype servers are mistakenly or intentionally included in this list.

Reinstallation

Uninstalling followed by a new installation of the program can also help solve this problem.

Users are often disturbed by notifications about the impossibility of establishing a connection in Skype. This error appears if, when trying to authorize, the messenger was unable to “reach” the server, or simply did not receive a response from it.

In such a situation, he has no choice but to postpone the process of logging into Skype until better times. Why and what to do? You ask.

Here are some reasons for this application behavior:

You may be using an outdated version of the messenger.
The application is blocked by the firewall.
You are not connected to the Internet, or its settings are incorrect.
Your Internet service provider or administrator of the network you're on may have blocked access to Skype.
Critical disruption of the messenger itself.
For some reason, the application server may not be working, for example, technical work.

Let's delve into the essence of each problem and look for reliable solutions.

The most common cause of authorization errors lies in the use of an outdated version of the program. There is only one way to deal with it - update the old one or reinstall a new version of the application, preferably a recent release.
The second most popular problem of the inability to establish a connection is incorrect adjustment of Internet Explorer settings. This browser is the main browser for the operating system, so changing its settings affects the operation of other software, Skype is no exception. To improve the situation, reset your browser settings to their original settings.

If the first two options do not apply, you should think about the issue of limited access to Skype domain servers. To check this, use a special test program. If the test results are disappointing, disable the firewall, or if you are an experienced user, remove the restrictions in it. Retest. If this time you are denied access, you should contact your Internet service provider for help and clarification.
The error may also lie on the application server itself due to some technical work. It’s easy to check - you just need to go to one of the many services on the Internet and see if the Skype server is available. If the domain servers are in good condition, then the error occurs on your computer or gadget. Otherwise, you need to wait for the server to start working again, which often does not take much time.
Sometimes the culprits in access denial are corrupted files of the application itself. In this case, restarting the program will help. If the error persists, you will have to send the files “%appdata%\Skype\shared.lck” and “%appdata%\Skype\shared.xml” to the trash.

Skype is a free program for communicating over the Internet. Without a network connection, you won't be able to send a message or start a call. If there is no connection on Skype, you can try to fix the problem yourself.

If you are using a proxy or VPN, try disabling them. Additionally, check whether your computer or smartphone has a network connection. Sometimes the problem can occur when the connection is too poor or slow.

Other reasons:

If you are using the mobile version, try to connect to the network via Wi-Fi, not 3G and vice versa.
Make sure your antivirus or firewall is not blocking the application from accessing the Internet. Try disabling them or adding Skype to exceptions.

Sometimes the problem may be on the Skype side, in which case it is enough to check the status of the servers. If the error continues after several hours, and there is no information about system failures, reinstall the program or follow the steps described below.

If you have disabled automatic checking for available updates in the program settings, the old version may stop working when a new version is released. In this case, Skype does not connect to the server and you cannot log into your account.

You can from the official website of the developer.

If the program starts but you cannot make a call, follow these steps:

If a new version is available, it will be downloaded automatically. Try launching the program and logging into your account.

Method 2: Connection Settings

After completing these steps, try again to make a call or send a message to your interlocutor. When doing this, make sure that the contact you are trying to contact is online.

An endless connection can occur not only due to errors, but also due to a slow or unstable Internet connection. In this case, the problem only appears when you try to make a call (via audio or video connection). If you cannot send text messages or log into your account, it makes sense to reinstall the program and check your connection settings.

What should I do if Skype gives me this connection error?

When we enter our username and password in Skype, the data is sent to the server for verification. If the characters are entered correctly, the server reports that the operation was successful or that the data could not be verified.

The most well-known and common connection setup problems:

Let's look at each point in detail.

Internet availability

This can be easily checked by going to any website. If sites do not open, it means that the Internet speed is too low or there is no internet at all. To eliminate the cause, you need to either contact the provider in your region.

Outdated version of Skype

It also interferes with intensive communication and causes a lot of trouble. You need to monitor updates and promptly change outdated versions to new ones. To do this, you need to remove the installed Skype program from your PC, reboot the system, and then install the latest version. Many users, having downloaded the installation distribution for a couple of years, never tried to update or replace it.

Before downloading a new version, the old Skype program must be completely removed from the computer, not a single folder of it should remain, otherwise other problems may arise. Typical actions to be performed:

It is recommended to install a new version of the program only from the official website of the developer skype.com. When you enter the page with the downloader file, you need to select the latest version of Skype specifically for your device.

After downloading, check the year of publication. If it matches the current one, it means you downloaded exactly what you need.

Some users install the new version without uninstalling the old one. This is possible, but not recommended.

It is important to keep in mind that not all devices will run the latest version of Skype without glitches. If you encounter problems with the normal operation of the program after installing the latest version, try using the more reliable, also functional 7.14.0.106.

If after testing several versions of the program the same error occurs, we look for the problem further.

Manually resetting browser settings:

close all running programs, including Explorer;
launch the problematic browser;
press Alt, select “service” as the path;
in the window that opens, select “properties”, the “advanced” tab and “reset”;
check the “delete personal settings” option and press the reset button again;
Be sure to restart the browser; restarting the computer is not required.

Automatic reset of firewall settings is carried out using a special utility from Microsoft "Fix it". To automatically reset settings, you will need to download and run the program on your computer. Then follow all the guide instructions in order.

Blocking Skype by firewall or antivirus

A failure in the settings of the built-in Internet Explorer system browser can lead to various types of errors when launching programs installed on your computer. These include the “connection could not be established” error in Skype. Often this problem can be solved very simply - by resetting the settings in Internet Explorer. If you do not want or do not know how to properly configure the main system browser, you can temporarily disable it.

You can do this as follows:

If, after disabling or resetting the firewall, Skype continues to display the message “failed to establish a connection,” perhaps a similar procedure should be done with the antivirus program installed on your PC. Most often, the problem of Skype being blocked by an antivirus program occurs when additional functions are installed on it, such as “parental controls”, etc. To establish a connection on Skype, the antivirus program must be temporarily disabled.

The problem with launching Skype may be that it is overloaded with outdated data. They can prevent the program from starting quickly and working normally. In this situation, all unnecessary files must be deleted manually. We perform the following actions:

After this, you will see a table with files and folders on the screen. It is these that need to be removed, having previously been selected. You should now restart Skype.

Very often it is impossible to achieve a normal connection in Skype if access to the skype.com domains is limited.

What restricts access can be easily checked by running a special test. Access restrictions can be a firewall, network administrator, or home region provider. Having seen the source of the problem, solve it by contacting your system administrator, your provider, or change the settings of Skype blocking programs yourself.

The status of Skype servers can be checked on certain online services, and if they work without problems, then the problem lies in your system.

Errors in the operation of Skype system servers occur very rarely, and you just need to wait a little until the problem is fixed by the developers. When the "connection failed" problem occurs and cannot be resolved, OS files such as the database or configuration items may be damaged. Sometimes finding damaged files and deleting them helps. If you are experiencing similar problems intermittently while running other problems installed on your computer, you should call a PC repairman to your home.

After reading the article, you can determine why your Skype program does not start.

If you cannot fix the problem yourself, you can leave comments on our website or call a specialist. He will help you understand the nuances and find a solution to your problem!