The app store does not open on iPhone. What to do if the user cannot log into the App Store using Touch ID. Programs won't download - solution

As is known, Touch technology ID in both “old” and new iPhones significantly simplifies the process of downloading new toys and applications from App Store. Actually, the user only needs to select a program, and then simply put his finger on the Home button of his Apple smartphone - that, in fact, is the whole process.

But the iPhone X does not have a Home button, and you can no longer press your finger to it. Yes he has Face ID and beautiful instructions, which, according to the developers, should help the user survive this “loss.” But as practice shows, it does not help everyone and/or not immediately.

But, it would seem, I turned my head a couple of times, set up Face ID, and then continued to download the application and use Apple Pay You can even do it from a locked screen and without going far into the system, just look at your smartphone.

But NO! This is where everything is not very simple.

The fact is that for insurance, that is, so that the user does not download and/or buy anything unnecessary, the creators They came up with a “double-click” mechanism. In the original it sounds like Double Click to Install And Double Click to Pay, i.e. not even a click, but a “double click”. And despite the fact that this mechanism also has its own, sort of, limit clear instructions, not all users understand the first time what kind of “click” this is and what to do with it.

So let's explain. So:

what's happened " double tap» on iPhone X

This means that if, at the stage of confirming a download or purchase using Face ID, the “double tap” does not work, then it is very likely that you are clicking in the wrong place. Many users, seeing on iPhone screen X invitation to press twice, they immediately start tapping their finger all over the screen (and some even swipe on the inscription itself).

And in this particular case, what is required is not a touch on the screen, not a swipe, but a real press, and a double one at that. Like double click computer mouse. And you need to press not on the screen, but on side button , which the text hint actually points to.

So you need to click on it twice. And then look at your iPhone X, and only after that Face ID will allow you to download an application or pay for a purchase. This is the trick.

Well, as a bonus, about...

what to do if the “double tap” on the iPhone X really doesn’t work (yes, this happens):

this could be a glitch separate application, Then and then open again;
this may be an iOS glitch, then you need reboot iPhone X(maybe even force a reboot);
the system does not work if the smartphone is not connected to the Internet, so you need to check whether airplane mode is turned on, or the network connection status of your mobile operator or the nearest WiFi network;
If the App Store application does not open at all, then you need to go to the “ Restrictions" and check if you have the option " Installing programs » ( );
if the iPhone X says that in-app purchases are prohibited, then tap too “Settings” → “General” → “Restrictions” and see if the option “ In-App Purchases «;
if Apple Pay doesn't work at all, tap and check whether this function is enabled for the service Apple Pay ;
if you don’t see any inscription on the screen indicating where to double-click, then tap “Settings” → “Face ID and passcode” and check if this function is enabled for « iTunes Store and App Store" ;
If you suspect that Face ID is not working entirely correctly, then this post will tell you in detail “

Every user mobile devices Apple may encounter problems with the App Store. Sometimes connection failures occur or the App Store simply does not open. Problems with the application may appear regardless of the generation or type of device and firmware version. But every error has its own cause and, accordingly, a way to eliminate it.

Why the App Store doesn't work: causes of problems and their solutions

Problems with access and functionality in the App Store can arise for several reasons, but each of them has its own solutions that will correct the situation.

Connection failure

There are several ways to resolve the error, one of which will help the user

This problem often appears while downloading a new or update. installed application. Before looking for the cause of the failure and the solution to this problem, you need to make sure that the firmware version you are using is not a beta version. It is known that beta versions are very often unfinished and therefore may be the reason various problems functionality of the device as a whole. In case of using exactly trial version, you'll have to wait until everything possible bugs will be eliminated by the developers and it will be possible to update the device to a new updated version. If the device has full version firmware, but a connection failure prevents you from installing or updating applications - you need to find the cause and a way to eliminate it.

The date and time are set incorrectly

Solution: Set the correct data, or activate the function automatic installation date and time. To set the date and time manually, go to “Settings” > “General” > “Date and Time” and specify the day, month, year and current time(or select a time zone). For automatic settings data, just activate the “Automatic” function.

To automatically configure data, you need to activate the “Automatic” function

Hidden information about the gadget's serial number

In the “About device” tab, in the list where IMEI, firmware version and other data should be contained serial number devices. If it is hidden or any other information is indicated where it is displayed, the App Store server will not be able to authenticate the smartphone or tablet. Similar situation can only happen after iOS updates.

Solution: Commit full reset settings to factory settings. To reset, go to Settings > General > Reset > Reset all settings. It is worth noting that a reset implies the deletion of absolutely all data on the device, after which the user will be able to set up the gadget from scratch, like new. To avoid losing important data after a reset, you need to create an iCloud backup before performing the reset. For creating backup copy iCloud you need to go to Settings > iCloud > Backup > Create a Backup.

After completing the factory reset, you can set up your gadget as new and restore data from a backup iCloud copies.

Incorrect network settings

If you are using a Wi-Fi connection, there may be problems with the signal or Internet settings. The network administrator may have changed the settings, or Wi-Fi access may be restricted.

Solution: First you need to check whether the Internet is working; to do this, you can try opening a browser, and then loading any Internet page. If nothing happens, you need to check the router, it may require a reboot, or may not work at all. You can also try disconnecting from Wi-Fi and using Mobile Internet. If the problem remains, the reason is in the device itself.

If Wi-Fi does not load the Internet page, you can try using mobile Internet

Backup solution

There is one very simple method that very often solves the problem of connection failure to the App Store. Anyone can use it easily iPhone user or iPad. Thanks to it, you don’t have to change anything in the settings and it consists of only three steps:

Jailbreak may also be the cause of such problems. The only way to get rid of jailbreak is to use iPhone recovery or iPad via iTunes. For this:

Connect your device to your computer using a USB cable.
Open iTunes, select your device.
Click on the "Restore" button.

Search for applications in the App Store does not work

IN Lately Problems with finding applications are increasingly occurring due to Apple's technical work.

While trying to search for applications in App Store programs They just don’t appear in the search results. This applies to absolutely all programs from social programs (Skype, Instagram, Facebook, VKontakte, Telegram and others) to services for booking tickets and hotels (Aviasales and OneTwoTrip).

But there is one feature - when you open the “Popular” section, programs appear in the search results and you can download them to your device without any problems. You can also download applications using direct links, and update purchased ones from the “Purchases” section.

The cause of its occurrence is still unknown, but we can definitely call it global, because it appears en masse, and not in isolated cases.

Solution: You just need to wait until the problem disappears on its own, since the cause of its occurrence has nothing to do with users and their devices. Usually the wait takes from 1 hour to 2 days.

Applications won't load or update

Stop downloading

If the downloaded application remains in the “Waiting to download” mode for a long time, it is worth stopping the download process.

If the application is waiting for downloading, but it does not happen, pause the download and start downloading again

Solution: Click on the shortcut of the app that is waiting to download, pausing the download. Click on the app again, resuming the download process.

Airplane mode

If you are unable to download the application, you can try to resume the download process using Airplane mode.

Solution: Swipe up from the bottom of the unlocked device screen and tap on the airplane icon to activate the mode. Wait a minute and click on the same icon again.

To solve the problem, turn on and after a few seconds turn off Airplane mode

Switching to DFU mode

If nothing helps restore the ability to download or update applications from the App Store, then it’s time to try DFU mode.

Solution: To use DFU mode you need:

Connect the gadget to your computer and launch iTunes.
Clamp Power button and Home at the same time and hold in this position for 10 seconds (the device will restart during this time), until the Apple logo appears on the screen.
As soon as the apple appears, you need to release the Power button and continue to hold the Home button until the iTunes icon appears.

DFU mode will help restore the device

iTunes will report that the smartphone/tablet is in DFU (recovery) mode. After this, you can hold down the Power and Home buttons at the same time for about 10 seconds until it reboots.

The secret way to restore the App Store

What could it be worse problems that prevent you from downloading applications? There are many reasons for the App Store to malfunction and there are ways to solve them. But there is also universal method fix the problem and restore correct operation of the online App store le.

The secret method is little known among users Apple products, but still used quite often. As you know, the App Store is an online application store, and at the bottom there are several tabs: Featured, Top Charts, Browse, Search and Updates. But what’s missing is a button like “Update,” which would allow you to update the App Store itself. But the absence of such a button does not mean that you cannot update the App Store.

In order to update the App Store online store and its content, the user needs to make 10 consecutive clicks on any of the buttons located in the bottom panel (view, search, etc.). Thanks to these actions, the tab selected by the user will be forced to reload, and all the information in it will be downloaded again.

To update the information that is displayed in one of the tabs, simply click 10 times on the desired item

Using this method will help users avoid problems with loading descriptions on application pages, installing and updating various applications in the App Store. The method is relevant on absolutely all iOS devices, regardless of the type, generation of gadget and firmware version.

Video: force restart of the App Store

Is it possible to avoid connection failure and other errors in the App Store?

Prevent errors and problems with your online store Apps Store is almost impossible because they arise suddenly. The only thing that can be advised to users is to regularly create iCloud backups so that if any error occurs, be prepared to reset the settings, since a reset solves most problems related to functionality Apple devices.

Using one of the problem solving methods App functionality Store, each user will be able to restore the ability to download applications to their Apple gadget.

Most users modern models Iphohe are absolutely convinced of the exclusivity of their devices. There is an opinion that gadgets Apple– these are the most modern, progressive devices with enormous functionality, the operation of which is not characterized by failures and many standard malfunctions of most similar phones. However, in fact, mobile phones themselves famous brand are as unreliable as most of their analogues, differing favorably from them only due to the set unique features, stylish design and extraordinary functionality. By the way, the last advantage is not always the case. Everyone knows about the controversial reputation of the iTunes service and the problems that arise when working with this application, forcing owners to take the phone to. Similar difficulties are also characteristic of the AppStore, which many users of the fashionable device constantly complain about. In this regard, we will look at ways to eliminate the most common problem with this application, providing as much information as possible on this topic.

So, the first thing you should start with if you can’t log into the AppStore is to go to your phone’s settings and check the appropriate box on the tab dedicated to the service. This will help users who updated the device system get into the store. It happens that the user cannot download updates, and the system simply freezes, which is why the device owner either disables the service or gives up trying to start the download process. In this case, you should just wait a few minutes while loading - it is quite possible full recovery systems.

Another way to eliminate annoying problem on the iPhone is the phone's firmware, with preliminary saving current version on the computer. Also, you should not ignore the method that involves logging out of your account and then rebooting it. By the way, many owners of Apple devices note that over time the problem resolves itself, that is, it simply disappears. The only reasonable explanation for this could be the fact that the application malfunction is in no way related to the phone, but may well be caused by reasons beyond its control.

In the end, if all your manipulations are unsuccessful, take it to service center you still have to, at a minimum, to make sure that the problem is not in the device itself.

Every user of Apple mobile devices may encounter problems with the App Store. Sometimes connection failures occur or the App Store simply does not open. Problems with the application may appear regardless of the generation or type of device and firmware version. But every error has its own cause and, accordingly, a way to eliminate it.

Why the App Store doesn't work: causes of problems and their solutions

Problems with access and functionality in the App Store can arise for several reasons, but each of them has its own solutions that will correct the situation.