How to find out your purchase history on iTunes. How to see all the apps you've ever downloaded on your iPhone, iPad, and iPod touch. Possible problems with refunds

Each of us bought something “wrong” at the market: rotten eggs, sour milk, tights with arrows, etc. And when a deceived buyer wants to return the product to get a replacement or his money back, how many sellers agree to exchange ? Fortunately, the world is gradually digitizing, each product now has identifiers, so it is not difficult to prove that a transaction took place between you and a certain seller. And this, in turn, simplifies the cancellation of the transaction, which is provided for by consumer protection.

When to roll back an App Store purchase

In reality, you can seek a refund when:

the product you purchased does not meet the declared quality;
An application or media file does not work or does not start;
You didn't buy the product you wanted.

The first case is the easiest to prove that you are right. Let’s say the developer says in the application description that the program “turns the camera into a real X-ray machine for spying on anyone.” In reality, you get some kind of image deformer or worse. However, the description does not indicate that the application is “comic”. In this case, you can contact support and get a refund of the purchase price. But if the description states that the application does not imply any of the above, then you will no longer be able to return funds for a low-quality product.

Policy App Store The problem is that you can’t just roll back a purchase. However, in case of fraud, you can expect to pay back the costs of a low-quality application.

If the application does not work or does not launch, it is much more difficult to get your money back. Often, technical support sends the buyer to the manufacturer to indicate low quality product. According to the App Store, this will force application providers to work more efficiently. Whether you will be able to return the funds depends on how correctly and unemotionally you present the facts in your appeal.

Be careful when making a purchase on the App Store: make sure you choose the right app for your device

If you purchased wrong application and you can prove that you simply made a mistake when purchasing, since the store is replete with duplicate products with similar names and icons, making a return is the easiest way. For example, the Draw Pad and Drawing Pad applications: both are in the same section, have almost the same name and have similar icons. In this situation, you can safely contact support and count on a successful resolution of the problem. Slightly less chance of getting your money back when one application appears, but for different devices, For example, regular version and HD. Be polite when telling support staff that you have an iPhone, not an iPad, and there has been a misunderstanding.

How to cancel or cancel a purchase in the App Store and get a refund

There are only two ways to get a refund:

Contact App Store technical support.
Direct appeal to the court on issues of consumer protection.

As for the second point, you must understand how problematic and expensive this method is (consultations with lawyers, legal costs and much more).

Writing to technical support is not so difficult:

Appeals are processed from several hours to two - three days, after which an Apple specialist will contact you by email with a refusal or confirmation of the cancellation of the purchase, or with clarification questions. It is recommended that you respond to such emails without delay.

Video: refund for purchase in the App Store

Possible problems with refunds

The difficulty in returning money is that the decision to cancel the transaction is made by a person, not a machine. Therefore, in your address you must refrain from possible emotions, be extremely tactful and polite. The result largely depends on this. You also need to be patient: some applications can take up to a week to be processed. Under no circumstances should you threaten technical support workers. The refund is a concession and any errors made during the purchase are attributable to the buyer. Perhaps you didn't read the reviews or summary well.

It is recommended to read user reviews before purchasing the application.

You can only create one request per application. Therefore, when filling out an application, consider yourself a sapper who works with an active mine.

Remember that refunds are made to the card from which the payment was made. Banking troubles can also extend the time it takes to get your money back.

If you make an accidental or poor-quality purchase on the App Store, don't despair. Buyer comfort and security of trade transactions are the basis modern marketing. By following simple instructions, you can easily return money for an unintentional or erroneous purchase.

You recently deleted the application, and now you need it again? Have you wondered how many games and programs you have downloaded in your entire life? All this can be found in history App downloads Store. But how to access it? Now we'll tell you.

In contact with

Apple has made it easier for its users to view their purchase history. Now you can find out what and when you purchased from the App Store and iTunes directly in the Settings application on your iOS device.

Previously, you could only view your purchase history in iTunes on your Mac or PC.

To view your purchase history in the Settings app on your iOS device, you need to:

1. Go to "Settings" → "iTunes and App Store".

2. Enter your Apple ID (or click on E-mail (Apple ID) if it is displayed at the top) and select "View Apple ID", after which the system will ask you to enter a password or use Touch ID or Face ID.

If you use the function "Family Sharing", you will only see the history of your purchases and will not be able to find out what other members of your family bought. To view their purchase history, you need to sign in with their Apple ID.

3. Scroll to "Purchase History" and click on it.

In the “Purchase History” section, purchases are sorted by the date they were charged. Clicking the button "The Last 90 Days", you can change the list output completed purchases on years.

Items for which payment has not yet been processed by the bank will be marked as "Pending". By clicking on a product indicated in the history, you can find out the date of its purchase/download and the name of the device from which the purchase was made. If you notice any discrepancies, click the button "Report a problem".

If you accidentally deleted something that came to you email proof of purchase, you can request a new one by clicking on the button "Resend".

How to See Every App You've Ever Downloaded on iPhone, iPad, and iPod touch

1. Open Settings → iTunes Store and App Store and log in account.

2. Open the application App Store.

3. Click on your profile icon at the top right.

4. Select Shopping → My purchases.

Here's a collection of all the apps you've ever downloaded to this device using your Apple ID—both paid and free games and programs. They are divided into two groups – All And Not on this iPhone/iPad/iPod. The second group displays applications that are in this moment not on your device. In addition, a search function by name is available.

Please note - if your device is running iOS control 11 and later, you won't be able to download 32-bit apps from My Purchases - the app or game developer must first update the app or game to be 64-bit (this is new iOS requirement starting from version 11). You cannot download applications that have been removed from the App Store for one reason or another, although they will still be in the list.

It's hard to imagine a modern mobile gadget without having a lot of applications that are constantly being improved and updated. But nothing comes from nowhere, and therefore the user must download each application to his smartphone or tablet himself. For owners Apple technology, as you know, the source of content is the App Store.

How to buy whatever your heart desires on the App Store

If you're already at least minimally familiar with the App Store (if not, get acquainted now), then it's time to shop here. By the way, this does not necessarily entail expenses - many applications are available for free download.

This article is designed to teach you all this. Go.

In order to purchase/download anything from the App Store, you first need to have an Apple ID, which you receive when you first register in the app store. And only after successful registration you can make purchases in the App Store (you can see the structure of the application store).

Free App Store purchase

We go to the App Store. Open “Top Charts”. Please note that on the right there are buttons “free”, “open”, “paid” - this means, respectively, “free”, “installed”, “paid application”.
Click on the application that interests us. If you tap on the icon itself, you will see short description applications, and if you immediately click on the “free” button, the installation process will begin. To complete the installation, click “install”.

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Not every AppStore purchase requires payment. Hello free downloads!

How to download paid apps from the App Store

To download a paid application, all steps are similar to downloading a free one, only at the end you will need to select a payment method, if during registration you did not indicate a credit card in the “payment methods” section.

If you initially selected a credit card, then upon purchase the money will be automatically debited from it. But it is not always possible to use the map, especially in the App Store. For example, changing your account country (without physically being in it) requires using a bank card from your “new” country, which, of course, is impossible. But there are options – and more about them below.

How to pay for the App Store

Credit or debit cards

At first glance, the simplest and most logical method of payment is credit or debit cards, whose numbers you enter when Apple registration ID. But very often there is no way to “connect” the card with the App Store - it gives an error or the payment simply does not go through, so you are left without the application. And even if you managed to register a card, you should make purchases on the Internet with the utmost caution. In general, the user may be a minor, but such cards are not allowed. So, paying by card is a good method, but not entirely reliable.

Promotional codes or gift cards for iTunes, App Store, Apple Music

Promotional codes, as you understand, allow you to get discounts in the App Store when purchasing paid applications, and gift cards - to pay (in whole or in part) for purchases.

Promotional codes for the App Store are often given out for free on discount sites, and gift cards can be purchased at terminals or stores cellular communications. Gift Map App Store allows you to credit the user's account with an amount equal to its face value. Money is credited to the account Apple user ID, and you can use them in iTunes stores Store, App Store and iBooks Store. The main condition is that you must log in using the same Apple ID to which the funds were credited.

Please note that money from gift card Apple Music only applies to subscriptions to that service and can only be spent on individual subscription(we'll talk about subscriptions a little lower).

To activate the promotional code you need:

go to the App Store and scroll to the bottom of the screen, where you select “enter code”;
Enter the promo code in the pop-up window and click “done.”

Enter discount codes for the App Store here

WITH iTunes cards, App Store, Apple Music we work similarly

Payment systems

There are many of them: PayPal, IPay.ua, Apple Pay, Webmoney Transfer, YandexMoney, Alipay, Portmone.com, Privat 24.

Please note that some of the systems named do not have official confirmation activities in Ukraine. But this fact does not prevent them from making payments ☺.

PayPal is one of the largest debit payment systems that operates in more than 190 countries. Its service allows you to make purchases in almost all areas. This system is also available in Ukraine, but it is not possible to freely withdraw and transfer money from it. However, this will not scare our users. After making some manipulations and changing the geolocation in the App Store (read what geolocation is and why it is needed), you can use this system in App Store without restrictions. PayPal is registered quite often in the Baltic countries, Poland, Russia and other countries. Registration on the site is clear, you just need to carefully read and fill out the fields.

But, of course, it's better to use official services, for example, Wallet, YandexMoney, Privat 24, etc. The activity of their use is now quite high, which gives confidence in their reliability. It is quite simple to register on the website, following the prompts.

How to cancel an App Store purchase

Don't worry: you can get your money back if you don't like the app you downloaded.

You can do this as follows:

go to iTunse, click on the “Account” item;
Next, open the “Purchase History” item, click “Report a problem”

How to remove purchases from the App Store and get your money back

Then in the drop-down list, select the item that suits us, for example, “Purchase made by mistake.” After some time, a letter will arrive in the mail with big amount text about the rules for purchasing in the App Store. The money will be returned approximately within 10 days. We advise you not to joke with this method and not to use it often, as soon you will simply be refused a refund.
Of course, some craftsmen manage to use this application after returning the money (if you haven’t deleted it, otherwise reinstallation will be paid). But we didn’t teach you this!

What are in-app purchases in the App Store?

A naive user believes that there can only be two types of purchases in the app store: paid and free. But no! There is also such a subtle marketing ploy as in-app purchases. This is, for example, when the creator of a game releases it free version, and already inside the game the addicted user is invited to purchase an extended version of the application. This offer to purchase additionally is an in-app purchase - paid, of course. You can make it according to the same scheme as a regular paid purchase.

The user is warned that the application contains in-app purchases by a phrase under the very name of the program in its description. If you scroll down the description below, you will see a list of in-app purchases with prices.

If you don't want to fall for the trick with in-app purchases, you can disable them.

How to disable in-app purchases in the App Store

It couldn't be easier to do this. Go to “Settings” – “General” – “Restrictions” – “Enable restrictions”. The system will require you to enter a password to enter and remove restrictions. This password must not be the same as the device password.

How to remove in-app purchases in the App Store

App Store Subscriptions

You probably think that the buying process always looks like this: come, see, pay (one-time) - and that’s it. But no. The App Store also has such a thing as a subscription. The logic is as follows: regardless of purchases, the user pays a certain amount once per period, and then downloads content on an all-inclusive basis. There are subscriptions to Apple music Music (first 3 months free), iCloud library (more than 5 GB free) and iTunes Match service, various newspapers, magazines, Internet services or built-in services in any applications.

You create any subscription yourself - while studying the terms of the subscription, of course. It can be one-time (for example, you subscribed for six months, paid, and after six months, if desired, you manually subscribed again) or automatically renewed (you paid for a certain period when registering a subscription, and after this period the system itself will automatically withdraw money from your account).

To do this, go to “Settings” – “iTunes Store and App Store”. Tap on your Apple ID, enter your password, then select “Subscriptions” - “Manage”.

How to cancel your App Store subscription

Select the required subscription and change it (for example, the validity period) or remove the renewal - and then after the current validity period expires, it will no longer be renewed, and you will not have to pay any more.

Manage iCloud subscriptions and iTunes Match does not follow a pattern. Open accordingly:

“Settings” – “iCloud” – “Storage” – “Change storage plan” or
“Settings” – “Music” – “Subscribe to iTunes Match”

In general, the information obtained from this article should be enough for you to have a successful shopping experience in the App Store. And if you have any questions, you are welcome to comment, gg not without good people.

Finally, this feature has arrived in iOS!

November 8, 2017 Apple of the Year added to iOS new function that allows you to quickly and easily view full story purchases on iPhone, iPad or iPod touch. Users mobile devices Apple has been waiting for this opportunity for a long time. However, due to the fact that it is hidden quite deeply in the parameters, not everyone has been able to find it yet. This manual tells you how to look detailed history purchases in the App Store and iTunes Store on iPhone and iPad.

Step 1. Go to menu “ Settings” → [your name] → “iTunes Store and App Store“.

Step 2. Click on the line with your Apple ID and in the menu that opens, select “ View Apple ID“.

Step 3. Enter your Apple ID password or verify your identity by scanning your finger or face (if Touch function ID or Face ID enabled).

Step 4. Select “ Purchase history“.

Ready! It will open before you detailed list purchases you made in the App Store and iTunes Store. All purchases will be grouped by date for more convenient search. If the operation is still not confirmed, the “Pending” status will appear next to it.

By clicking on the line “Last 90 days”, you can select a different period to view your purchases. The function allows you to find purchases at any time. More details about each purchase, for example, order ID, cost and date of purchase, are available by clicking on the “Total payable” button next to each purchase.