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Origin is waiting for payment although I paid by card. Waiting for Origin payment what to do. Agree to use your Turkish credit or debit card

In addition to the main transaction, a small amount may appear on your bank statement within one to two days after you place a pre-order or change your saved payment method.

These are temporary transactions called pre-authorizations and are conducted to confirm payment information. They will be automatically canceled within seven working days.

You can order from both the Origin online store and the Origin client.

Place an order on Origin.com

  1. Go to origin.com.
  2. Click Buy or Pre-order.
    • Alternatively, you can either gift it to a friend from Origin.

Placing an order through the Origin client

  1. Launch the Origin client.
  2. Click Shop.
  3. Find the game you want and click on its icon to view detailed information.
  4. Click Buy or Pre-order.
    • You can also add the game to your wishlist or gift it to an Origin friend.
  5. If you're already signed in to your EA Account, you'll be taken to a page with payment information.
    • If not, sign in to your EA Account to open the payment information page.
    • If you don't have an account yet, click Create an account. After registration, a page with payment information will open.
  6. Provide your payment information or use a payment method that is already associated with your account. Click Go to order overview.

Non-refundable payment methods

Some payment methods are non-refundable. We will not be able to refund you if you used a non-refundable payment method.

Make sure you agree to use a non-refundable payment method when making a purchase from our store.

The following payment methods are non-refundable:

  • "Alpha click"
  • Boleto Bancario
  • Deposito Identificado
  • Giropay
  • KCP Wallet
  • Konbini
  • My Card
  • Paysafecard
  • Sberbank
  • Sofort
  • Yandex money
  • Mobile payments in Yandex.Money

Want to request a refund? .

EA Wallet

EA Wallet is the amount of money you can spend on games, in-game content, and Origin Access subscriptions in the Origin Store. Redeem your EA Gift Card under your EA Account to fund your Wallet.

The EA Wallet holds a certain amount, which depends on the region in which you live. Click More details See below for supported currencies and maximum amounts that EA Wallet can hold:

  • AED 1286
  • ARS 1395
  • AUD 350
  • BGN 502
  • BHD 132
  • BRL 585
  • CAD 348
  • CHF 332
  • CLP 172384
  • COP 645575
  • CZK 6211
  • DKK 1913
  • DOP 13090
  • EEK 4016
  • EGP 2036
  • EUR 150
  • GBP 120
  • GTQ 2781
  • HKD 2729
  • HUF 70563
  • IDR 3171700
  • ILS 1263
  • INR 15916
  • JOD 248
  • JPY 28874
  • KRW 392735
  • LTL 886
  • LVL 180
  • MXN 4216
  • MYR 1069
  • NOK 2023
  • NZD 458
  • OMR 135
  • PEN 970
  • PHP 15596
  • PLN 994
  • QAR 1275
  • RRD 1000000
  • RUB 10441
  • SAR 1312
  • SEK 2302
  • SGD 448
  • THB 10833
  • TRY 547
  • TWD 10171
  • UAH 3000
  • USD 300
  • VEF 1505
  • VND 6823250
  • YER 75075
  • ZAR 2452

Fractional payment

If you do not have enough funds in your EA Wallet to pay in full for your order, you may choose another payment method to complete your purchase.

In some cases, the fractional payment feature in Origin is not available. It is not available when paying for the following services:

  • Origin Access subscription;
  • pre-orders.

Make sure you have enough funds in your EA Wallet to pay the full cost of your Origin Access subscription or pre-order, or use another method.

Agree to use your Turkish credit or debit card

If your card is issued by a Turkish bank, you will need to take additional steps to use it to purchase games and items or pay for subscriptions.

Turkey's Banking Regulation and Supervision Agency has introduced new regulations to protect cardholders from unauthorized online purchases. This means that cardholders must now agree to the use of their cards for online purchases or payment for online services at the bank.

If you haven't already done so, you may have trouble making purchases or renewing your subscription. You must give your consent if your card is issued by a Turkish bank and:

  • you want to buy games and downloadable content on Origin;
  • You have a renewable subscription to EA Access, Origin Access or Star Wars™: The Old Republic™;
  • you want to purchase in-game currency (such as FIFA Points) from Origin or the Xbox and PlayStation®Store;
  • you want to buy in-game items or currency in mobile games on the Google Play, iTunes or Windows stores;
  • you have an auto-renewing Club Pogo subscription.

If your card issuer has not yet contacted you, we recommend that you contact them yourself to find out how to consent to your card being used for online purchases.

Follow the issuer's instructions and you'll be able to shop online again.

We want to make sure that only you can make purchases from your account. To achieve this, we are introducing additional security measures into Origin for Visa and Mastercard® cards.

Services Verified by Visa And Mastercard SecureCode® help protect your cards and provide added security when purchasing goods online. If you activate these services, you will be required to enter a PIN or password each time you make a purchase.

These services are ideal for users with children who might accidentally buy something, or simply in case someone tries to use your card. Both services will help ensure your safety.

Detailed information about services and registration can be found on the Visa and Mastercard websites.

Do you suspect that an illegal purchase has been made from your account? Here's how to contact us about fraudulent spending.

Your card will be debited one day after placing your order. On the statement it will be signed as Electronic Arts - Origin.

Any applicable sales taxes may be added to the price of the product during the ordering process.

There are a number of other reasons why you're seeing low-value transactions associated with a purchase on Origin. Some banks may require international transaction fees, cross-border transaction fees, or currency exchange fees when making a purchase in another country or currency. We do not charge these fees, so we will not be able to help you in this case. Contact your bank or credit card issuer for details about these charges.

Have you pre-ordered the game? Check out our pre-order article to find out when you'll be charged.

Buy the wrong game, expansion or additional content? Find your order number and contact us and we will fix everything.

If you haven't downloaded yet purchased product, please contact us first.

If you it has already been downloaded and started playing, the game may still be covered by the Great Game Guarantee.

How can I find my order number?

The order number is located on the invoice sent to your email address and in your order history in Origin.

  • When entering your card number, enter only numbers, no spaces or hyphens.
  • To verify your credit card, enter your billing address exactly as it appears on your credit card statement. If you provide an incorrect address, your card issuing bank may refuse to process the payment.
  • If you use a card or PayPal, this payment method can be saved in your account information. If you use another payment method, you will be required to enter your payment details when placing each order.
  • Click Set as main to pay for purchases using this saved default method.
  • Have your card details changed? No problem! We use an automatic card renewal system for Mastercard® and Visa. If your card has expired or been reissued, we will receive this information from the system*. You no longer have to do anything if the card expires or its number changes.

*Not all card providers use this system. But you will still be able to change your card details in your account settings so that your subscription is renewed in a timely manner and pre-orders are paid for.

This service is currently only available in the US, Canada and UK.

  • To update your saved payment information**, go to Payment and delivery via this link. You can also open this section by clicking on EA Account and Payment Information on origin.com or in the Origin client, or by clicking on your avatar and selecting Account settings on the ea.com website.
    • Click Add a payment method to save the new payment method.
    • Click on the button Change to edit your saved payment method information.
    • Click Delete to remove the payment method.

**For security reasons, our consultants cannot update your payment information.

In the Order History section of the My Account page, you can track your orders, from pre-orders to current orders, and receive status updates along the way.

You can view your order history at any time to find the date, description, order number, status or price.

Status

In a collumn Status contains precise information about what is happening with the order. Status values:

Status What does this mean?

Invoice issued The payment was successful. Once processing is complete, you will receive your order. + Error Payment failed. Please ensure that you have entered your credit card number, billing address and other payment information correctly in the Payment & Shipping section of the My Account page. Please update your payment information and we will try to withdraw your funds again.

Pre-order You have pre-ordered a game or other product. Closer to the release date, your money will be debited (if it has not already been debited), and you will receive your order on the day the game or product is released.

Waiting for Payment To complete your order, you must pay offline or through a third-party service like PayPal.

Completed The payment was successful and your order is already waiting for you. You can start playing!

Canceled Your order has been canceled and will not be fulfilled. If you would like to purchase the game, please confirm your payment information and try placing your order again.

Refund Request Status What does this mean?

Complete Your payment service provider (bank, credit card issuer or similar banking institution) has accepted your request for a refund.

Error Your service provider rejected your refund request or your refund cannot be returned because your payment method is no longer valid. This may happen if your credit card or payment system account is blocked before a refund is issued.

Gamers from all over the world are crazy about the games created by Electonic Arts. The list of popular and recognizable hits of this company goes on and on: BattleField, Fifa, The Sims, Star Wars, Nees for Speed ​​and others. To get a licensed product without having to buy copies on DVD, the company created a special client. Here you can buy and play all the new games. When purchasing one of them, you may encounter a message - Origin pending payment. Read on to find out what to do in this situation.

Today, large developers' own applications are something necessary, like a calling card. Similar to Valve's Steam, Electronic Arts has also created a similar client where anyone can go, buy and download a game package to install on their computer. It's called Origin. You can download it at https://www.origin.com/rus/ru-ru/store/download. You only need to indicate your operating system and click on the “Download” button.

Each user can manage their own Origin account. You can use it to communicate with friends. You can even do this while playing. The client includes integration with PlayStation Network, Facebook and Xbox Live. The client is configured in such a way that games are automatically updated over the network. Users can save their game progress in cloud storage.

Origin client download page

According to the rules of the Qiwi system, a payment can be processed within two days. Only after this you can contact support for help. Those who have already encountered this claim that this is a common occurrence when purchasing EA games. On average, players expect payment to be completed after one day. Support explains that this is a temporary inconvenience. All games paid for using electronic payment systems take longer to be confirmed than if you pay for them using a bank card.

This is due to the special interaction between Qiwi, Yandex Money or WebMoney and the EA system. Using the Origin client when paying slightly reduces the likelihood of a long payment. But the client does not rule out the possibility of a delay. Therefore, the only advice for users is to wait. If more than 48 hours have passed since payment, and the status says: pending Origin payment, you can write to support of the system you paid with. Or in support of EA.

Payment status "Waiting for payment" in Origin

What to do if more than 48 hours have passed since payment in Origin

Like other electronic systems, Origin has technical support in Russia. To contact her, you can call from your mobile phone number +7 495 660 53 17. You can contact her on weekdays from 12:00 to 21:00 Moscow time. You can order a call back using the feedback form.

You can find the form as follows:

  1. Open the official page https://help.ea.com/ru/ and select one of two options: “Games”, “Account”. You need to log in to continue. At one of the steps, the system itself will offer to do this;

    EA Account Login Form

  2. Select the first option and then select the Origin client in the horizontal list of games;
  3. In the next window below you will see a list of topics that have already been discussed on the forum. Perhaps you will find a suitable option from the list of topics. At the top, in the drop-down windows, you can select the theme and platform on which the application is installed. On the right is the search bar;
  4. If you haven’t found the answer to your question, lower the window down and find the orange “Contact Us” button;
  5. Then select the product, in our case it could be the Origin client;
  6. Specify the platform on which the client is installed;
  7. Enter the subject of your request and describe your problem in detail. It is important to indicate the time that has passed since payment and other data;
  8. Below the completed form there will be several options for contacting support. You can call the number given above, request a call back, or write by email.

If you choose call back, you will need to provide your number. After a while, a consultant will call you and discuss the problem with you.

What to do so that the payment goes straight to Origin

To avoid having to wait several hours for your paid game in the EA client, you must pay using a bank card or account. With this method, payment is made immediately. You also need to carefully fill out the fields when paying. The error may also affect the speed of payment. In some cases, there may be a failure in the payment system and the payment will not go through at all. Status: Waiting for payment in Origin may take several days.

In contact with