Why won't the app load in the Apple Store? Solution: Stop, then resume downloading the application. Incorrect network settings
In this article I will talk about the reasons why the iPhone does not log into App Store, the message connection failure and other problems appear.
This article is suitable for everyone iPhone models Xs/Xr/X/8/7/6/5 and Plus on iOS 12. Older versions may have different or missing menu items and hardware support listed in this article.
Connection failure when logging into the App Store
There are several reasons why there may be problems with the functioning of the App Store. All of them have own options solutions that can improve the situation.
Connection failure occurs when an application is installed or new. Before searching for the cause of the failure and solving such a problem, you should make sure that the firmware version you are using is not a beta version.
Quite often, beta versions are not finalized, which is why they can cause various problems in the functioning of the device as a whole. When used exactly trial version, you need to wait until all possible bugs are removed by the developers and it becomes possible to update the gadget to a new, improved version. If the device works full version firmware, but due to connection failures you cannot update or install applications, you should determine the cause of the error and how to solve it.
The time and date are set incorrectly
To solve the problem, set the correct data or activate the function automatic installation time and date. To set the time and date manually, follow the steps:
- Go to “Settings”, select “General” and “Date and Time”.
- We indicate the year, month, dates and current time(select time zone).
To automatically configure the data, just activate the “Automatic” option.
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Hidden information about the phone's serial number
In the “About device” menu in the category where the firmware version, IMEI and other data should be serial number devices. In a situation where it is hidden or any other information is specified in the place where it should be displayed, the App Store server simply will not be able to authenticate the device. This situation can happen after iOS updates.
To solve the problem, you should perform a factory reset:
- Go along the “Settings” path, select “General”.
- There we indicate “Reset”, then “Reset all settings”.
It is important to note that resetting the settings means completely deleting all information from the gadget, after which the user will have an iPhone like new. To save important information After the reset, you must make a backup copy before performing the operation:
- Go to “Settings”, then click on “iCloud”.
- Click on "Backup" and "".
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It is also recommended to activate the “Backup to iCloud” option, with the help of which information will be backed up automatically when the gadget is connected to the Internet. After completing the factory reset procedure, you should configure your gadget as if it were new, and then with the backup iCloud copies recover data.
Incorrect network settings
When using a Wi-Fi connection, there is a possibility that there are problems with the Internet settings or signal. The network administrator probably changed the settings or Wi-Fi access was limited.
To solve the problem, you should first check the functionality of the Internet. To do this, open the browser, and then load any Internet site. If nothing happens, you need to check the router. There is a possibility that it needs to be rebooted or the device does not work at all.
You can also disconnect from Wi-Fi and use mobile Internet. If the error is not corrected, then the problem is in the product itself.
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Backup solution
There is a fairly simple way to solve the problem when the iPhone does not enter the App Store. Any user can easily use it. We carry out next algorithm:
The reasons for such errors include jailbreaking. You can get rid of it only by restoring the gadget via iTunes:
- We connect the gadget to the computer using USB cable.
- Open iTunes and select your device.
- Click on the “Restore” button.
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Searching for apps doesn't work in the App Store
IN Lately problems with finding programs have become more frequent due to technical Apple works. When trying to search necessary applications in the catalog they simply do not appear in the search results. This applies to all applications and services.
There is one peculiarity here - when you open the “Popular” item, applications are again displayed in the search results, and you can download them to your device without any problems. You can download applications using direct links, and update purchased ones from the “Purchases” menu.
The cause of the error is still unknown, but it is definitely global, as it appears en masse. You just need to wait until the problem goes away on its own, since the cause is not related to the user or his device. On average, you have to wait from a couple of hours to several days.
Applications won't update or load
Stop downloading
When a downloaded application remains in the “Waiting to download” status all the time, you need to stop the download process.
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The user needs to click on the shortcut of the program that is waiting to download to pause the download. Then click on the application again to resume the download process.
Airplane mode
When you can’t download an application, you need to try to restore it boot process using Airplane mode:
- Swipe up on the unlocked iPhone screen and click on the airplane icon to activate the mode.
- We wait a minute, then click on this icon again.
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Switching to DFU mode
If nothing helps restore the ability to update or download from the App Store applications, you must use DFU mode:
- Connect the iPhone to the computer and launch iTunes.
- Press the Home and Power buttons at the same time and hold them in this position for 10 seconds (at this time the device will restart) until the Apple logo appears on the screen.
- When the apple appears, you need to release the Power button and Home key continue holding until the iTunes icon is shown.
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iTunes will report that the phone is in DFU (recovery) mode. Then you need to press the Home and Power buttons simultaneously. They should be held until rebooting for approximately 10 seconds.
The secret way to restore the App Store
There are many reasons why the App Store does not work. There are many ways to solve them, but we can highlight universal method fix the problem and restore correct operation Apple store.
The secret way little known among users Apple gadgets. The App Store online store has several tabs: Updates, Search, Browse, Top Charts and Featured. There's missing an "Update" button that would do possible update the App Store itself. The absence of this button does not mean that the App Store cannot be updated.
To launch updates to the App Store online store and its contents, the user should make 10 consecutive clicks on any button located in the bottom panel (search, view, etc.). Using these actions, the selected tab will be reloaded by the user, and the information will be loaded there again.
Most users modern models Iphohe are absolutely convinced of the exclusivity of their devices. There is an opinion that Apple gadgets are the most modern, progressive, devices with enormous functionality, the operation of which is not characterized by failures and many standard malfunctions of most similar phones. However, in fact, mobile phones themselves famous brand are as unreliable as most of their analogues, differing favorably from them only due to the set unique features, stylish design and extraordinary functionality. By the way, the last advantage is not always the case. Everyone knows about the controversial reputation of the iTunes service and the problems that arise when working with this application, forcing owners to take the phone to. Similar difficulties are also characteristic of the AppStore, which many users of the fashionable device constantly complain about. In this regard, we will look at ways to eliminate the most common problem with this application, providing as much information as possible on this topic.
So, the first thing you should start with if you can’t log into the AppStore is to go to your phone’s settings and check the appropriate box on the tab dedicated to the service. This will help users who updated the device system get into the store. It happens that the user cannot download updates, and the system simply freezes, which is why the device owner either disables the service or gives up trying to start the download process. In this case, you should just wait a few minutes while loading - it is quite possible full recovery systems.
Another way to eliminate annoying problem on iPhone is the phone's firmware, with preliminary saving current version on the computer. Also, you should not ignore the method that involves logging out of your account and then rebooting it. By the way, many owners Apple devices They note that over time the problem resolves itself, that is, it simply disappears. The only reasonable explanation for this could be the fact that the application malfunction is in no way related to the phone, but may well be caused by reasons beyond its control.
In the end, if all your manipulations are unsuccessful, take it to service center you still have to, at a minimum, to make sure that the problem is not in the device itself.
Every user of Apple mobile devices may encounter problems with the App Store. Sometimes connection failures occur or the App Store simply does not open. Problems with the application may appear regardless of the generation or type of device and firmware version. But every error has its own cause and, accordingly, a way to eliminate it.
Why the App Store doesn't work: causes of problems and their solutions
Problems with access and functionality in the App Store can arise for several reasons, but each of them has its own solutions that will correct the situation.
Connection failure
There are several ways to resolve the error, one of which will help the user
This problem often appears when downloading a new or updating an installed application. Before looking for the cause of the failure and the solution to this problem, you need to make sure that the firmware version you are using is not a beta version. It is known that beta versions are very often unfinished and therefore may be the reason various problems functionality of the device as a whole. If you use the trial version, you will have to wait until everything possible bugs will be eliminated by the developers and it will be possible to update the device to a new updated version. If the full version of the firmware is installed on board the device, but a connection failure prevents you from installing or updating applications, you need to find the cause and a way to eliminate it.
The date and time are set incorrectly
Solution: Set the correct data, or activate the automatic date and time setting function. To set the date and time manually, you need to go to “Settings” > “General” > “Date and Time” and specify the day, month, year and current time (or select the time zone). To automatically configure the data, simply activate the "Automatic" function.
For automatic settings data, you need to activate the “Automatic” function
Hidden information about the gadget's serial number
In the “About device” tab, in the list where IMEI, firmware version and other data should contain the serial number of the device. If it is hidden or any other information is indicated where it is displayed, the App Store server will not be able to authenticate the smartphone or tablet. Similar situation can only happen after updating iOS.
Solution: Commit full reset settings to factory settings. To reset, go to Settings > General > Reset > Reset all settings. It is worth noting that a reset implies the deletion of absolutely all data on the device, after which the user will be able to set up the gadget from scratch, like new. To avoid losing important data after a reset, you need to create an iCloud backup before performing the reset. To create an iCloud backup, you need to go to Settings > iCloud > Backup > Create a Backup.
Once the factory reset is complete, you can set up your gadget as new and restore data from iCloud backup.
Incorrect network settings
If you are using a Wi-Fi connection, there may be problems with the signal or Internet settings. The network administrator may have changed the settings, or Wi-Fi access may be restricted.
Solution: First you need to check whether the Internet is working; to do this, you can try to open the browser, and then load any Internet page. If nothing happens, you need to check the router, it may require a reboot, or may not work at all. You can also try disconnecting from Wi-Fi and using mobile Internet. If the problem remains, the reason is in the device itself.
If Wi-Fi does not load the Internet page, you can try using mobile internet
Backup solution
There is one very simple method that very often solves the problem of connection failure to the App Store. Anyone can use it easily iPhone user or iPad. Thanks to it, you don’t have to change anything in the settings and it consists of only three steps:
Reason similar problems There may also be a jailbreak. The only way to get rid of jailbreak is to use iPhone recovery or iPad via iTunes. For this:
- Connect your device to your computer using a USB cable.
- Open iTunes, select your device.
- Click on the "Restore" button.
Search for applications in the App Store does not work
Recently, problems with searching for applications have increasingly arisen due to technical work Apple.
When trying to search for applications in the App Store, the programs simply do not appear in the results. This applies to absolutely all programs from social programs (Skype, Instagram, Facebook, VKontakte, Telegram and others) to services for booking tickets and hotels (Aviasales and OneTwoTrip).
But there is one feature - when you open the “Popular” section, programs appear in the search results and you can download them to your device without any problems. You can also download applications using direct links, and update purchased ones from the “Purchases” section.
The cause of its occurrence is still unknown, but it can definitely be called global, because it appears en masse, and not in isolated cases.
Solution: You just need to wait until the problem disappears on its own, since the cause of its occurrence has nothing to do with users and their devices. Usually the wait takes from 1 hour to 2 days.
Applications won't load or update
Stop downloading
If the downloaded application remains in the “Waiting to download” mode for a long time, you should stop the download process.
If the application is waiting for downloading, but it does not happen, pause the download and start downloading again
Solution: Click on the shortcut of the app that is waiting to download, pausing the download. Click on the app again, resuming the download process.
Airplane mode
If you are unable to download the application, you can try to resume the download process using Airplane mode.
Solution: Swipe up from the bottom of the unlocked device screen and tap on the airplane icon to activate the mode. Wait a minute and click on the same icon again.
To solve the problem, turn on and after a few seconds turn off Airplane mode
Switching to DFU mode
If nothing helps restore the ability to download or update applications from the App Store, then it’s time to try DFU mode.
Solution: To use DFU mode you need:
- Connect the gadget to your computer and launch iTunes.
- Press and hold the Power and Home buttons at the same time for 10 seconds (the device will restart during this time), until the Apple logo appears on the screen.
- As soon as the apple appears, you need to release the Power button, and Home button Continue holding until the iTunes icon appears.
DFU mode will help restore the device
iTunes will report that the smartphone/tablet is in DFU mode(recovery). After this you can press Power buttons and Home at the same time, hold for about 10 seconds until rebooting.
The secret way to restore the App Store
What could be worse than problems that prevent you from downloading applications? There are many reasons for the App Store to malfunction and there are ways to solve them. But there is also a universal way to fix the problem and restore correct operation Apple online store.
The secret method is little known among users Apple products, but still used quite often. As you know, the App Store is an online application store, and at the bottom there are several tabs: Featured, Top Charts, Browse, Search and Updates. But there is no such button as “Update”, which would allow you to update yourself App store Store. But the absence of such a button does not mean that you cannot update the App Store.
In order to update the App Store online store and its content, the user needs to make 10 consecutive clicks on any of the buttons located in the bottom panel (view, search, etc.). Thanks to these actions, the tab selected by the user will be forced to reload, and all the information in it will be downloaded again.
To update the information that is displayed in one of the tabs, simply click 10 times on the desired item
Using this method will help users avoid problems with loading descriptions on application pages, installing and updating various applications in the App Store. The method is relevant on absolutely all iOS devices, regardless of the type, generation of gadget and firmware version.
Video: force restart of the App Store
Is it possible to avoid connection failure and other errors in the App Store?
It is almost impossible to prevent errors and problems with the App Store online application store, because they arise suddenly. The only thing that can be advised to users is to regularly create backups iCloud so that if any error occurs, be prepared to reset the settings, since a reset solves most problems related to the functionality of Apple devices.
Using one of the problem solving methods App functionality Store, each user will be able to restore the ability to download applications to their Apple gadget.
Why the App Store doesn't open and what to do
It is quite possible that there are problems in the operation of the Apple store itself - for example, if the user sees an error when launching the corresponding application, but this does not always happen. Unfortunately, official confirmation The fact that the situation is temporary cannot always be found on the company’s website. However, it is worth trying to re-enter the store later.
Often the problem may be related to the device. To begin with, you should try the simplest thing: exit account, reboot your smartphone or tablet for a while and log in to your account again. To do this, open the device settings, go to the menu responsible for the iTunes Store and App Store, click on “Apple ID”, and then click “Exit”. After the reboot, enter the password and try to log in again. Often these simplest manipulations are enough to get the store up and running again.
If they don't help, you should try resetting network settings. An even more radical way is to reset the settings of the device itself - however, it is worth taking care of the backup in order to later restore all the important information contained on the gadget. It also happens that updating the firmware helps.
If the App Store does not open, the device owner can always turn to specialists for help - for example, technical support or the nearest service center.
Other ways to solve the problem with the App Store not opening
If the problem arose after the user updated the system, he should try the following actions. Go to settings and go to the menu responsible for the App Store and iTunes Store. We check whether it is checked and, if necessary, check it.
Some users iOS devices They complain that they cannot download updates from the Apple store. In such a situation, you should go to the “Updates” menu and wait a while. It is quite possible that the problem will disappear on its own within a few minutes - simply because the system is “slowing down”.
If you have problems logging into the store on iOS 8, you should go to the device settings, then go to the “Touch ID and password” menu and enter the password. Then they try to uncheck the App Store and iTunes Store menus and exit it. Next steps– reboot the device and re-enter the menu. They check the box again and try to enter the store.
Recently, many users may have noted problems with App work Store and some others Apple services. Until now, it was unclear what they could be connected with, but yesterday the situation was clarified by the company itself (which is rare, because Apple usually rarely comments on anything). As reported by the Reuters news agency, the first mass attack was carried out on the application store.
It all started in China
The Chinese have a rather complicated relationship with large technology corporations (especially American ones), so they often use third-party solutions. IN in this case it turned out to be in the crosshairs: the speed of downloading the program from Apple servers for Chinese developers it leaves much to be desired, so they decided to download it from other sources.
What follows is even more interesting. Developers downloaded Xcode from file hosting services, but it was infected with a virus, with the help of which applications could collect data about users. In other words, any program created using the “unofficial” Xcode sent hackers all necessary information about the owner of the iPhone or iPad.
The capabilities of the virus are not limited to this - in fact, it can scan the clipboard, independently open links on the device, and so on.
Apple makes a mistake
How did the moderators miss it? malicious applications? Apparently they just didn't notice hidden code in programs, as a result of which... yes, all applications ended up in the App Store.
However, Apple quickly identified the problems and removed all apps from its store that were created using fake Xcode. True, the number of victims of the virus remains unknown.
But is this the reason?
Experts believe that the App Store infection is responsible for the failures in the application store that were observed during the second half of last week. But the main stream of complaints came not from the USA or Europe, but from Russia, where users could not simply update the application or .
For some reason, the topic of transferring Russian data died down very quickly Apple users to data centers located on the territory of the Russian Federation. But this process is not as simple as it seems at first glance, and it is almost impossible to carry it out without interruptions in the system (needless to say, Apple is closing its store just to add new devices).
Since Apple is obligated in the near future, the company’s specialists may well already be working on transferring information to Russia. And this may be where the the real reason failures in the App Store in our country. Apple, unfortunately, does not talk about this matter. Although it would be necessary.
Articles and Lifehacks
Can't log into the App Store: solving the problem
If the problem occurs after updating the system, you should try the following. We enter the settings of the smartphone or tablet and go to the store tab, which we mark with a checkmark. Now you can try logging into the App Store again.
Often the problem also occurs with downloading application updates from the store. If this happens, you should go to the tab called “Updates” and wait to see if the system resumes correct operation within a few minutes. If the store does not work at all, the problem can be solved by installing another firmware. In this case, you should take care in advance backup– to avoid losing important information. If this does not help, you should try resetting the device. An even more radical method is to reset network settings.
By the way, sometimes the problem is solved even more simple method. If the user does not log into the App Store, he should start by logging out of his account and logging in again. Sometimes simply rebooting the device also helps. If the problem is still not resolved, you should contact technical support or service center.
What to do if the user cannot log into the App Store using Touch ID
As a rule, users of version 8 of iOS began to complain about this problem (with the release of one of the system updates), who could no longer use the fingerprint scanner for authorization. It is also noteworthy that this situation occurs among owners of Apple gadgets around the world. How to fix it?
Go to the device settings and go to the “Touch ID and password” menu. Now enter the 4-digit password. We switch the magazine slider to the off state, after which we return to main screen. Now simultaneously press and hold the network on/off buttons and the Home key. Enter the password on the lock screen that appears.
Open the settings and go to the already familiar “Touch ID and password” menu. Enter the password again and activate the slider opposite the App Store. Now enter the ID password and confirm your actions. If everything was done correctly, the fingerprint scanner can again be used to enter the store.
Usually AppStore application does not cause problems. When working and high-speed connection To cellular network or Wi-Fi App Store works like a charm. Still, unexpected login errors and malfunctions are alarming.
The failure to connect to the App Store is as follows:
Failure to connect to the App Store on iPhone
There is always a solution! It is important to find the right approach.
AppleID login error
Check if your AppleID is working and is not blocked by Apple. Try to login iCloud service from your computer to icloud.com. If the login is successful, check the parameters: whether the password for this ID has been changed. Check iTunes authorization on a computer with the same AppleID.
Apple device in airplane mode
Disable airplane mode - it prevents the gadget from using any radio communication except the GPS receiver.
Don't turn on airplane mode unless necessary.
App Store access to cellular network
Although the App Store is standard application iOS, it can also be disabled from cellular traffic. Check if your Apps Store cellular data in mobile network settings.
If you turn off this access, there will be no traffic
Working VPN connection
Despite the fact that a VPN “hides” your traffic from censoring services on the Internet, this protocol can “slow down” your tasks due to traffic rerouting and constant “shock” loading of VPN servers, especially if the VPN account is free. Disable VPN profiles - a VPN often increases the error rate when working with the App Store by up to 10 times or more, and the speed of the App Store noticeably drops.
VPNs often hinder rather than help.
When you download a “heavy” iOS application with a size of under 200 MB from the App Store, the download may fail several times; without a VPN, such an application would load faster and without failures.
No internet access
Top up your balance and check the availability of the Internet option. Find out if it's expired subscription fee at your rate.
All high-speed traffic of the Internet package was burned out
You may have exhausted high-speed traffic on the “package” of your tariff. At speeds of 32 and 64 kbps, logging into the App Store can take a long time.
Please wait. Estimated time remaining: 10 minutes
Insert another SIM that still has traffic, “extend the speed” on the tariff, or change the tariff, or use open Wi-Fi networks.
One of the criteria for the App Store may be loading search string on the search for new tab iOS applications, or at least the number is already installed applications iOS that require updating. If it has loaded - that's it, you can enter search query and start using the App Store.
The iPhone device does not “see” or does not receive the cellular network
Check the coverage area of both networks on your mobile operator, availability of services, account balance (if roaming), find out if there are any points hidden in the notes of your tariff.
It is desirable to have a network generation of at least 3G
If you have not used the services on a number for a long time, find out whether your SIM card is expired (unlinking this SIM chip from the number and tariff). Insert another working SIM card with favorable mobile Internet and check the operation App service Store with her.
SIM Lock on iPhone or iPad. Network unavailable
If you are lucky with SIM Lock(blocking for all telecom operators - except the one owned by cellular company who sold you an iPhone or iPad). There were cases when, for example, MegaFon, as a distributor of Apple gadgets, blocked these devices so that people could not use MTS, Beeline and other networks. Also, for example, those “locked” under American operators AT&T or Verizon devices.
Contact the SC. Either Apple representatives or specialists from the operator’s “head office” or the express service center where you purchased will help you “unlock” the gadget. this iPhone or iPad.
Cellular data on the gadget is turned off
Cellular data - access to 3G/4G packet networks in mobile networks. They must be active. If you don't have Wi-Fi internet at hand, the App Store won't work.
At lack of Wi-Fi they must be active
App Store service error
Despite the enormous power of Apple servers serving a multi-million army iPhone owners and iPads around the world, the App Store (iTunes Store) server may fail on its own. Maybe, AppStore developers testing new, newly developed functionality, scheduled maintenance of App Store servers, etc. In any case, it is not your fault. Please try logging into the App Store later.
Page cannot be loaded
No connection to the Internet via Wi-Fi
Check if Wi-Fi is turned on on the gadget itself.
Remember what networks you connected to. Due to lack of nearby points Wi-Fi access, the passwords for which you know, or open (public) iPhone or iPad hotspots have nowhere to get Internet traffic to enter the App Store.
Used when data on SIM is not available
Check the availability of home (with your provider) or cellular (on SIM card) Internet on your Wi-Fi routers.
If you connect to a hotspot, Internet restrictions may have been introduced by the owner of this hotspot. Look for another open network Wi-Fi.
It must have internet
Software failure of the iOS firmware on the device
Like any operating system, iOS, despite its reliability and high performance, can easily malfunction. Causes:
“Roll back” to the latest stable, complete iOS version- this is possible as long as Apple signs it.
Remove jailbreak iOS, if the problems started after it. Restore your iPhone or iPad via iTunes or iTools by flashing it again.
It is rare, but it happens when the software - partially or completely - becomes “stupid” after the device is dropped or hit. iOS on Apple iDevices is no exception. Restart your iPhone or iPad.
The modem version (for example, 6.0.0.0 - the latest for iPhone 4s on iOS 9.3.5) caused a conflict with the “custom” build of iOS. A very rare case.
They must be compatible
Reflash your gadget “from scratch” - it must have a “fresh” official iOS release, and not just anything, collected anywhere and anyhow. Apple appliances- a closed “boxed” product that reacts painfully to “Kulibinism”.
The radio modules on the gadget are damaged
This can happen from careless handling of the iPhone or iPad: the device fell, was hit, got wet, etc. Contact an iStore service center or a similar one, where they will diagnose the 3G/4G module for you, Wi-Fi module, built-in modem and other nodes responsible specifically for “telecom” (data transfer) on your iPhone or iPad. Replacing and restoring electronic soldering is an expensive high-tech job, including the cost of the components themselves; It’s more profitable to invest in a new gadget.
It's not just the screen that can break
We wish you not to be left without the App Store - it is a reliable supplier of iOS applications that are comprehensively tested.
