A simple procedure on how to return money for a purchase in the Appstore. How to get money back for an app or game purchased from the App Store

I purchased an application that did not suit me, or, the most banal thing, I bought it by mistake. If it had cost $1, I would have survived, but I paid $20 and still don’t want to lose it by mistake. How to cancel a purchase on iTunes?

To do this, go to the "Store" menu > "View my account (name@server)...":

Next, click the “Report a problem” button and opposite the desired application, also select “Report a problem”:

A form will open where you need to indicate the reason (forgot to take a photo). Select the reason: “I bought this application by accident,” and also enter the text:

In russian: I bought this app by accident. In english: I inadvertently purchased this application.

It is better to write in two languages ​​at once, since all applications are processed manually. Next, you need to wait 3-4 days and the money will either not be withdrawn from the card, or a refund will occur.

Note 1: Message from iTunes Customer Support:

Please note that this is a one-time exception, as the iTunes Store Terms and Conditions state that all sales are final.

For those who do not understand English: "Please note that this is the only exception, as under the iTunes Store Purchase Terms, all purchases are final."
It is unlikely that you will be able to get your money back for a purchased application more than once, even if it was purchased by mistake. ()

Note 3: In principle, you can get your money back for the old application. A similar case has been described. But again, you shouldn’t expect to get your money back for multiple apps.

Note 4. If there are not enough funds on the card, you will have to top up the card to complete the purchase. Only then can you get your money back.

Every third owner of an iPhone or iPad cannot immediately find the answer to the question of what the iTunes store is and what it is for. Of course, there is no particular need to use this program all the time; most often you can do without it. But if you need to download any file to your eminent device, then without using the special iTunes application, nothing will probably be possible. If you are interested and want to learn more about what it is and how to cancel a purchase in iTunes, then we bring to your attention this article.

What is iTunes

iTunes is a program (popularly called "tuna") that was specially designed for desktop computers and laptops. It allows you not only to listen to audio and watch videos, but also to synchronize any files (photos, books, music, etc.) on portable devices.

In fact, it is very difficult to define the essence of iTunes in one word, because it combines many multimedia functions and also has support for third-party and official programs. Today, anyone can download this program for free on the Internet, and, by the way, not only from the official website of the developer.

AppStore

In addition, this software for Apple equipment has another interesting function - the ability to go to the AppStore and make a purchase in iTunes through your PC. It's no secret that this miracle of technology was developed by Apple on iOS, but it can also be downloaded for free on Windows.

Once you have completely downloaded your iTunes application from the official website, which is the only place we recommend getting it from, the application can already be installed on your computer. If you use a Mac, then the application is already part of the OS and does not need to be downloaded again, or at most updated. Launch the application on your computer and phone, after which you can exchange files through the above program.

iTunes in CIS countries

The iTunes Store is a purely American online store for Apple equipment, so in the vastness of the Russian Federation it does not work quite properly, and some functions are completely disabled. That is why this online store is not so popular in the CIS countries, unlike the USA.

In the future, the company plans to expand its coverage area. Among other things, a sufficient number of analogues have already appeared, with the help of which you can also download files to Apple devices. For example, iTools, i-FunBox and others. They are easier to use and have a simplified interface.

Speaking about iTunes Match, I must say that this program is not yet accessible to Russians. This service is a kind of closed cloud storage, which is why it allows you to store music files on board remotely so that you can play them at any convenient time.

In general, iTunes Match has a huge number of advantages compared to other software in the same category. It can also directly interact with all devices manufactured by Apple, which cannot be said about other services.

Details on how to cancel a purchase in iTunes

Sometimes a user has this problem: he wants to rent a movie or try out a program, but without hesitation he enters the password into the pop-up cloud and purchases the content with his own money, without even wanting to. And there are thousands, or even millions, of such situations. Unfortunately, this happens, since we are all human, and our human factor works wonders. “How do I cancel a purchase on iTunes?” - you ask. Everything is simple, and below we will explain in detail how to do this:

To summarize, I would like to clarify some points:

• Making purchases in iTunes is an important point in using Apple technology, so you should first read the user manual.
• You should not delay the return, as this has certain consequences. As soon as the error is discovered, quickly return the money lost by accident. The motto in this case is: “The faster, the better.”
• You can get a refund for purchasing a game on an iPhone/iPad only if very little time has passed since the date of purchase.
• In addition, you must be sure to remember the user rules, which state that a refund can be made no more than once. Frauds with returns, purchases and returns again will not work. To this end, iTunes has developed a special system for recognizing actions prohibited in official user documents.

We hope that after reading this article, you were able to quickly figure out how to cancel an iTunes purchase and get your money back.

TERMS AND CONDITIONS OF SALES AND RETURNS (“TERMS”)

Thank you for shopping with Apple. We appreciate you purchasing our popular products. We also want you to have a valuable experience when you explore, evaluate and purchase our products, whether you visit an online store or speak with Apple Contact Center staff. (To make this material easier to understand, we will refer to ourselves as the “Apple Store” throughout these guidelines.) The operator of the Apple Store is the limited liability company Apple Rus, which was created in accordance with Russian legislation and is located at the address: 125009, Russian Federation, Moscow, Romanov lane, 4, building 2, main state registration number 5117746070019 (hereinafter referred to as “Apple”).

As with any business, purchases and sales on the Apple Store are subject to a number of terms and conditions. By placing an order or making a purchase from the Apple Store, the customer agrees to the following terms and conditions. You must be 18 years of age or older to place orders at the Apple Store.

Standard Return Policy

You have the right to cancel your order, return a product or cancel a service contract for any reason. To return a product purchased from an Apple Store or cancel a service contract, please notify us of your intention to do so any time before 14 days have passed from the date on which you or the person you designate took physical possession of the product(s), or from the date concluding a contract for the provision of services. If you purchased multiple products as part of a single order, please notify us of your intention to return the product any time before 14 days have passed from the date on which you or the person you designate took physical possession of the last product in the order. To exercise these rights, you only need to explicitly inform us of your intention to return a product or cancel an order or service contract.

Once you have notified us that you wish to return a product, simply return it within 14 days - in the original packaging, receipt and accessories that came with the product. We will return your funds in the same way as payment was made, within 14 days from the moment we pick up the product, or, if you handed it over to the telecom operator, we receive the product itself or notification of its shipment.

Please note that you are not entitled to return the following items unless they are defective or non-conforming.

• Downloaded software if you have given explicit prior consent and acknowledged prior to downloading, you forfeit your right to withdraw.
• Subscriptions to software updates, iTunes gift cards, Apple Store gift cards, and any Apple Developer products.
• Services, such as packaging of products, after they have been fully completed, if you have given express prior consent prior to the start of the performance and acknowledged that you lose the right of withdrawal once the service has been fully completed. If the services have not been fully completed and you have requested them to begin within 14 days of the date of the service contract, you will be charged a cost proportional to the cost of the services provided before you notified us of your intention to cancel the service contract .
• Software in a sealed box that has been opened upon delivery.

If the product is damaged, we have the right to reduce your refund by the amount of the reduction in the value of the product.

We will refund all amounts paid by you in connection with the product or service, other than express shipping charges (unless you have chosen standard shipping).

For complete information about returning products purchased from the Apple Store, see the Returns and Refunds section of the Help page at .

Buying an iPhone

The purchase and use of iPhone is subject to the terms and conditions found on and. Additionally, by purchasing an iPhone, purchaser expressly acknowledges that making any unauthorized modifications to the iPhone product software is a violation of the iPhone Software License Agreement. Warranty repairs are not provided if the use of the iPhone product has become impossible due to unauthorized changes to the software.

Mobile services

Some Apple products include mobile services that incur additional charges and are subject to separate agreements between the customer and the mobile service provider of their choice. Contact your wireless carrier for more information.

Pricing, price reduction and adjustment

Apple reserves the right to change the prices of products offered in the Apple Store at any time and to correct inadvertent pricing errors. If there is a price error, Apple notifies the customer and determines whether the customer intends to purchase at the adjusted price. If the customer refuses to purchase at the adjusted price, Apple will cancel the order at the customer's request and refund the amount paid. For more information about pricing and sales tax, please visit our Payment and Pricing page.

If, within 14 calendar days from the date of receipt of the goods by the buyer, Apple reduces the price of any product manufactured under the Apple brand, the buyer may contact the Apple Contact Center 8‑800‑333‑51‑73 with a request for a refund of the difference between the paid and the current prices or the crediting of this difference to the buyer’s account. Customer will be eligible for a refund or credit if they contact Apple within 14 calendar days of the price change. Please note that the above does not apply to time-limited price reductions during special sales promotions.

Both when downloading free and when purchasing paid content in the App Store, users of Apple devices are faced with the error “There is a problem with paying for a previous purchase.” It may also be accompanied by a recommendation to update your payment method. What to do in this situation and how to remove it, we will understand further.

The situation is quite straightforward; it occurs when a user tries to purchase a paid application or subscription in a store, but the payment was never made. As a result of this, the user received the “product”, because The App Store allows you to pay for your purchase on your next order. But the next time you try to download even free software from the Apple store, the system notifies you of an error because you have unpaid bills. Thus, there may be two reasons why payment for a previous purchase was not made:

1. There are not enough funds on your bank card balance. This happens to anyone who has several cards and is not aware of the exact amount that is on their balance. The card owner could simply forget that the day before he had purchased gifts for his loved ones for the last holiday and the funds on the card were much less than he expected.
2. The payment failed due to the expiration of the card's service life. This can easily be checked on the back of the card. Each card is equipped with this data, they are located below the card number.

We determine the purchase with which there was a problem with payment

To fix the problem “There is a problem with payment for a previous purchase,” you need to determine what you bought last time by reviewing your purchase history. To do this, you can use the iTunes application installed on your computer.

1. Open the program and click on the “Account” item in the menu.
2. Click Sign In and enter your Apple ID credentials.
3. Next, click on the “Account” menu item and select “View”.
4. Open the "Purchase History" item and click "See All".
5. In the next window, you can view the programs that you have downloaded from the App Store for the entire time you have been using your Apple device.

How to view app download history on iPhone

You can view the history via iPhone or iPad, for this:

Update payment information on your Apple device

We fix the problem “There is a problem with paying for a previous purchase” with a bank card. If your card has expired, go to the bank and change it for a new one; some banks will require you to write an application to update the card. The procedure for obtaining a new card usually takes no more than two weeks. The funds that were on the old card will remain in your account. Top up your card for further purchases. And make payment for your debt at the Apple store. Now you need to update your ID information. Before you do this, make sure:

• That your personal data matches the data of the bank you use for payment.
• The account from which the payment is made is not blocked and is solvent.
• To change the payment method for purchases in the App Store and iTunes, you must pay all outstanding purchases, after which you can change the card.

Open your iPhone or iPad:

How to prevent purchases on iTunes

If you don't want to end up in a similar situation in the future, prevent accidental purchases or unintentional renewals of paid subscriptions by using a special restriction. For this:

To completely refuse to make further purchases in Apple services, delete all payment data from the device and the problem with paying for previous purchases will be solved once and for all.

We've all been in this situation at some point. The app we purchased from the huge App Store was not what we expected. It doesn’t start, it crashes often, they made a mistake with the version for iPhone/iPad, they mixed up the name, and so on - the reasons for the refund are unique each time. The same cannot be said about the rules of Apple's blooming garden. The official policy of the iTunes Store, which includes the App Store, is as harsh as possible towards any form of moneyback. Quoting from the multi-page license agreement that we all once signed:

All Sales Are Final.

All sales are final.

A consumer who purchased an application from the App Store does not have the right to exchange, resell it, or cancel the transaction for purchasing a digital copy of the program or game. If you don't agree, go to court. This is the company's legal position. But don't despair. There is an exit.

A long time ago, from the early days of the Apple app store, there was one deliberately left loophole in this system, the existence of which only a few App Store users knew about. Let's figure out in what cases we have the right to ask for a refund for an application from the App Store, how to form such a request, how to communicate with Apple support in such cases, and how long to wait for a decision in our favor.

Before you rush to perform these steps, we want to draw your attention to very important detail. For each disputed application, you will have only one attempt to process a return. If you fail the first time convince an Apple employee - you will be left without the money you paid. Be careful, polite and, if necessary, cunning. Law Not on your side, and if you are refused, you will not prove anything in your favor, because the App Store offer was once signed by you.

Let's start with reasons, which may motivate you to return your money, and the degree of their legitimacy for the support service.

1. The application does not run on my device/firmware, although device/firmware support is confirmed in the application description; the application crashes or is unstable

The most common reason is and at the same time the “weakest” of all suitable ones. In 85% of cases, the support team will answer that you need to first contact the developer and demand that all technical problems be corrected. If the developer, in a response letter, confirms the presence of all the problems you identified and vouches for you to return the money for your application, you will be able to get the money back. We do not recommend clinging to this, since the chances of “winning” here are too small.

2. The description of the application does not correspond to the functionality of the program; the description is deliberately misleading; The screenshots greatly distort the application interface and do not correspond to it.

The second most popular reason is also the “strongest”. Suppose you pretended to be an idiot and downloaded a “cool X-ray scanner” or a “GPS phone locator”, believing in its magical capabilities. If there is no line in the application description that this application is as a joke- you have the right to demand money back. If the screenshot in the App Store shows a powerful mega-program with a cool interface, but in reality you got a disgusting d-mo with an interface a la Hello World- you have the right to demand money back. If you are faced with a deception program that does not actually work (for example, a voice recorder simulating a recording), and the fact of deception (“jokes”) is not mentioned in the application description, you will get your money back. In general, these are the most trouble-free reasons that work with 99% probability.

3. I bought the wrong program, because the name was 90% the same as the name of the one I needed; I bought the wrong program, because its icon was like two peas in a pod; I bought the HD version of the program, but I don’t have an iPad (it also works in the opposite direction with an iPhone); I bought the wrong program by mistake.

The third most popular reason, which works in most cases. Let's say you wanted to buy a Draw Pad, but you bought Drawi ng Pad. Both programs belong to the same section of the App Store and have almost the same functionality. There may be an error, in which case you will get your money back. Close matching of app icons can also be considered a sufficient reason if both of these apps have similar functionality, are in the same section of the App Store, or belong to the same developer. If all three points are met, the return will be made with 99.99% probability. An erroneous purchase without the above reasons is also possible, but then you will have to explain why you made a mistake. The more evidence you have of the possibility of an error, the higher the likelihood of getting your money back. These options have one important drawback - the application for a refund must be submitted within 24 hours after making the “erroneous” purchase. If you apply immediately after purchasing the application, your chances increase dramatically.

4. I don't like this app because *subjective reasons*.

Oddly enough, many people send such requests to the support service, and then loudly shout that they do not issue any refunds to anyone. Remember: You have no right demand a refund from App Store employees. Approval of any request for a refund for an application is a violation by Apple of its own rules and at the same time a gesture of goodwill, not legally supported by anything. Only residents of Taiwan have the right to such returns; we have already written about this in more detail. As for reasons like “the graphics are crap, the gameplay is boring, the developer is a loser”- it's your own fault, you should have read the reviews and thought before spending money. Go and get drunk from your grief.

Now that you roughly know your chances, it's time write a request in support of the App Store. But where and to where? None ! Open iTunes for Windows or Mac. Go to the tab iTunes Store In the left side menu and in the top panel, click on the email address of your account.

The password entry menu will open. Enter our data and click OK. A large table will appear in which we are interested in the Purchase History subsection. To the right of it there will be a See All button. Click and see a list of all your purchases under this iTunes account.

What follows are not the most obvious actions. We find in the shopping list the very program for which we want to return the money, and click on the circle with the arrow on the left, opposite the line with the application. In the window that opens, we see that same hated application and click on the big Report a Problem button. Magically, this button moves higher and turns into a text hyperlink next to the price of the program. Click on Report a Problem again.

In front of us is the very window where we must explain in the most polite, friendly and detailed way possible the reason why we want to get the money back. Before entering text in the Problem field, select one of four reasons that suit your situation.

A. I didn’t receive this application - application download error. There is no refund for this!

B. I inadvertenly purchased this application (I purchased this application by mistake) - see point 3. Describe your problem in accordance with the situation and give as many arguments as possible to prove the likelihood of your mistake.

C. This application does not function as expected - see point 2. Describe the problems with the program in as much detail as possible, with the circumstances of their manifestation and, if any, promise to send confirming screenshots. Most likely, you will be sent to complain to the developer, but someone is really lucky without unnecessary red tape.

D. This applicaton is not compatible with my device (This application is not compatible with my device) - see part of point 3. This includes stupid situations like: I bought the HD version of the application, but I only have an iPhone; I bought the iPhone version of the application, but I only have an iPad; I bought the application in the desktop App Store, but I have a different firmware version on the device and do not have the technical ability to update the firmware to the appropriate one. Describe your situation and do not lie under any circumstances. If a device has ever been connected through your account, the absence of which you tell a support employee, the “cheating” will be detected instantly, and you will not receive any refund.

5. I have another purchase or download-related question - does not apply to a refund.

What you write in the text field below depends on your situation. It is not necessary to submit your opus to English professors for review (if you file a complaint in the English App Store). The main thing is that you clearly outline all your arguments that are sufficient for a refund. Remember that you do not have the right to demand anything from an employee. Be kind and polite, but don't overdo it.

Let me give you my situation as an example. I want a refund for the application Gems because initially I wanted to buy the app Solar System(it's a lie). The icons of both applications are very similar to each other, the functionality is the same, and the applications themselves are sold from the same developer. On this basis, a “legend” is created, and for greater honesty, the grammar of the text is simplified to the level of a worthless schoolchild. You don't have to do that. The completed request is sent by clicking Submit.

In an hour or two, you will receive an automatic confirmation email from iTunes - the fact that your claim has been placed in the general pool for consideration by live App Store employees. The next letter arrives within 72 hours. It indicates that a specific App Store employee has begun to review your complaint and will respond within 24 hours. No later than 48 hours after this letter, you finally receive a detailed response from an App Store employee to your request. Depending on your situation and the text you sent, you may be refused or they may agree to “make an exception for you.” In some cases, the employee may ask you to explain more or send something as confirmation. You can reply in the same letter. Don't delay in answering if you really need it.

In my case, the employee reviewed the situation and agreed that the possibility of such an “error” existed. Accordingly, a key promise was made - the refund will be made to the App Store account within 24 hours. It is not necessary to respond to such a letter. Now the App Store employee will independently register a request to cancel the application purchase transaction. The money will be withdrawn from the developer's account with an additional 30% going into Apple's pocket. You don't have to worry - the full cost of the program/game will be returned to your account.

Regardless of whether you lied, falsified the facts, or whether your request was honest from beginning to end, it is advisable to repeat this procedure no more than twice a month. Never forget that Apple makes an exception for you every time it issues a refund. But don't be afraid to submit a request if you feel like your situation could fall into either of the two best scenarios (2 and 3). Good luck with your adventures, pleasant communication, positive decisions and more caution when making purchases in the App Store. Ignorance is not liberating...

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website We've all been in this situation at some point. The app we purchased from the huge App Store was not what we expected. It doesn’t start, it crashes often, they made a mistake with the version for iPhone/iPad, they mixed up the name, and so on - the reasons for the refund are unique each time. The same cannot be said about the rules of Apple's blooming garden. The official policy of the iTunes Store, which...