Skype login is temporarily unavailable. Login problem related to account linking. You are already in Skype on this computer

Nowadays, talking and transferring data via Skype is an everyday activity, an integral part of most Internet users, but like all other programs, this communication tool can sometimes not work correctly, as a result of which many users are faced with the inability to log into Skype. Below we describe the reasons for the frequently asked question: “Why can’t I log into Skype?”, as well as solutions to these problems.

Skype connection failed

An unsuccessful attempt to log into Skype with a message that a connection cannot be established may be due to the anti-virus program or firewall installed on your computer. Try disabling the antivirus and firewall first. If the problem persists, try the following:

  1. Go to Explorer and in the address bar enter:
    • For Windows 7: “C:\Users\$USER$\AppData\Roaming\Skype\”
    • For Windows XP, “C:\Documents and Settings\$USER$\Application Data” without quotes and with the appropriate username.
    This action will redirect you to the folder containing the message history in the program and similar data, copy the entire contents of the folder to any backup, and then clear all the contents from where you copied the data.
  2. After this action, you need to remove the Skype program from your computer through the control panel. To do this, you need to go to Start, then Control Panel, then select Uninstall programs, find Skype in the list that appears and remove it.
  3. After uninstalling, download the program again from the official website, so the latest version will be installed on your computer, after installing which all you have to do is enter your login information. As a result of these actions, everything should work as it should.
  4. To restore copied important data, you will need the SkypeLogView utility.

You are already in Skype on this computer

If, when you try to log into your Skype account, you receive the following message: “You are already in Skype on this computer».

  1. First, launch the task manager and see if the program is hanging in the processes, end the process if it is there and try logging in again.
  2. If the situation repeats after the process has already been completed, try deleting your profile or simply rename the folder containing your data. In order to delete a profile or rename a folder, you need to go to the folder using the method described above and rename or delete your profile folder there.
  3. Try logging into the program again.

Login is not possible due to data transmission error

Often the question “why can’t I log into Skype” is accompanied by the following screenshot:


There are several different solutions to this problem.

  1. Solution 1. Again, using the method described above, look for the Skype folder and in it you will already find a folder with the name of your login in the program. After opening, find the file “main.iscorrupt” in it. Transfer it to your desktop without copying it, and try logging into Skype again. If authorization is successful, the transferred file can be sent to the trash.
  2. Solution 2. First, using the same method, we look for the Skype folder, in which we subsequently rename the folder with the name of your login; you just need to add one absolutely any character to the name or, conversely, delete one character. This way you will save your profile message history. Try logging into Skype. If it is logged in, then everything will work well, but your old correspondence will not be there, they can be restored with the same software utility given above.

Unable to sign in to Skype after update

Problems with logging in sometimes occur after updating the Skype program, and problems after installing extensions and panels can also be attributed to this.
To solve a problem of this nature, one of three methods is used.

Today Skype- this is already an integral part modern society and it’s very unpleasant when the main communication tool breaks down and you can’t log into Skype, the solution to the main problems is below.

Skype connection failed

If, when you try to log into Skype, it says that the connection cannot be established, first check if your antivirus or firewall is blocking the entrance to Skype.

If not, then try this:

  1. Uninstall Skype using Start > Control Panel and then Uninstall programs;
  2. Then open address bar Explorer, type (of course, without quotes) “%AppData%Skype”, press Enter;
  3. From the folder that opens, first copy all the contents to another backup folder (so as not to lose your message history), and then delete it in the original folder;
  4. Download the latest version of Skype from the official website;
  5. Install it, enter your username and password. Use it, everything should start normally.

If you need valuable data, view it from backup folder will help free utility called SkypeLogView.

You are already in Skype on this computer

If, when you try to log into Skype, you receive the message “already in Skype on this computer,” first check through the task manager that the Skype process is stopped.

If this is all right, delete your Skype profile or (preferably, so as not to lose important data in the future) rename it. You can quickly find your profile folder in Skype using the method already described above - Start, then “%AppData%Skype”, then Enter, then just look for the folder with your name. Rename or delete it.

After that try logging in Skype program again.

Login is not possible due to data transmission error

When you try to log into Skype, you receive a data transfer error message. This problem can be solved in two main ways.

1 Method. Using the Start menu, open search bar, there enter “%appdata%” (without quotes). Press Enter.

  1. A list of folders will open, there should be a Skype folder there. Come in there.
  2. In the new list of folders, look for the folder with your login. Open it up. There will be a file called "main.iscorrupt". Click and hold the file with your mouse and drag it to your desktop.
  3. Now try starting Skype again. If it works, the file can be safely deleted.

2 Method. First, in the same way, Start, then “%appdata%”.

  1. Go to Skype folder and rename your current profile, put, for example, at the end of it any additional character(often put the number 1). This will preserve the history of correspondence.
  2. Try logging into Skype. The history of messages and important calls will not be visible, but if you manage to log in, the program will work normally.

Unable to sign in to Skype after update

I can’t log into Skype after the update; unfortunately, this also happens. Sometimes caused by installing plugins like add-on Skype Click-to-Call or even Skype panels Toolbar.

In this case, one of three different methods usually helps:

1. Completely update your Internet browser Explorer. It doesn’t matter at all whether you use it or not - you need to update IE, because... Skype uses parts of IE to operate.

2. Try among the shortcut properties ( right key mouse > Properties) add to the /legacylogin object, that is, the line should look something like this:

"C:Program Files (x86)SkypePhoneSkype.exe" /legacylogin"

3. If neither one nor the other helps, reinstall all Skype fully.

Despite the great popularity of various messengers - Telegram, WhatsApp, Viber and others, Skype remains the most famous and widespread. The application is installed by default with Windows, and can also be downloaded separately from the website Microsoft, which owns the rights to the program. To log into Skype, just install the program, launch it and enter your Microsoft account login/password to log in. If you can't log into Skype, read our instructions, where we looked at the most common reasons why problems arise.

Why can't I sign into Skype?

There are 3 main reasons why you cannot log in to the messenger:

  • Forgotten login and password to log in account. The most common reason;
  • Incompatible version of the program with the installed Windows operating system. Despite the fact that Windows and Skype are Microsoft products, there may be incompatibility between them;
  • There is a problem with the application.

What to do if you can't sign in to Skype

Let's look at how to solve each of the problems described above in order to log in to Skype.

Incorrect login or password

On the Internet, the user has to create great amount accounts – social media, mail, various sites and much more. Not surprisingly, there is a high probability of forgetting the password for Skype or any other account. If you see the error “sorry, the login information you entered is not recognized by Skype” when you try to sign in to Skype, you will need to reset your password:


Please note: Your Skype login and password are also your account. Microsoft entry. In the Windows 10 operating system, by default, you need to enter your Microsoft account password to log into your account. Accordingly, we recommend that you try entering your computer password to log into your Skype account before attempting to recover your password.

Installing a compatible version of Skype

Microsoft supports Skype program up to date, constantly releasing new versions of the application, eliminating various bugs and adding new features. It is possible that after one of these updates, Skype simply stops working on your computer or refuses to authorize you, even if you entered your account data correctly. In such a situation, there are 2 ways to solve the problem:


Recommendation: If you already have it installed on your computer operating system Windows 10, do not disable updates and always keep it up to date. If you use more earlier version Windows, try to upgrade to Windows 10 as soon as possible to avoid compatibility issues with other programs in the future.

Solving a problem with Skype

As with any program, Skype work a failure may occur. Most often this can be resolved in the following way:


Please note: If the steps described above did not help solve problems logging into Skype, try reinstalling the latest version of the program on your computer by downloading it from the official Microsoft website.

Remember that there are various alternative clients that allow users to communicate with their account Skype recording. Such clients can be a solution to the problem if official application Doesn't want to work on a computer at all. One of the most famous alternative clients is Skype Launcher, distinctive feature What is different from the original Skype is the ability to use several accounts at once, which can be useful in a number of situations.

“Sorry, we couldn’t connect to Skype” - this message can be confusing inexperienced user. About how to decide this problem, where to start and what to pay attention to, we will talk in this article.

The error "Sorry, we couldn't connect to Skype" usually appears for the following reasons:

  1. No Internet connection;
  2. The application is blocked by an antivirus;
  3. Outdated version of the messenger;
  4. Something's wrong with Internet Explorer.

Failed to connect to Skype: what to do?

If you see such a window, it means that first you need to figure out what happened, and most importantly, stop panicking. We will calmly check everything in order.

1. Diagnostics of network connection.

After thoroughly checking all the wires and contacts, see what's wrong with the connection settings. Go through the Control Panel to the “Network and Sharing Center...”.
If you have any difficulties, just call your provider and find out whether there is a signal or not.

We talk about a similar failure in the material “” and help you find a way out.

2. Blocking by antivirus software.

Try turning this off protective program, at least for the duration of authorization in the application. It often happens that it comes into conflict with Skype, especially if you use little-known software. Don't forget to also find out what's going on Windows firewall, because it can also disrupt the normal course of business. Take a look at its settings and check if the messenger is blocked there.

3. Why does it still say “Unable to connect to Skype” if there are no problems with the Internet? You should update your messenger version. It's not difficult, and in the end you'll get a more advanced version of the program for pleasant communication on the Internet. If so, read our article with recommendations on this topic.

4. Internet Explorer is buggy.

What does this have to do with it? It so happens that the parameters of these programs are interdependent. In addition to the fact that it is advisable to update the browser to a newer version, you must also disable the option to work in offline mode. Path: File – Offline mode.

These are the main reasons why anyone might get the Skype error “Unable to connect to the Internet”. We hope that our solutions to it will be useful and effective for you.

Users of the famous messenger sometimes complain that they were unable to log into Skype network. In order to fix the problem, you need to understand its cause.

First of all, you should check your network connection. This can be done by opening various sites in the browser or launching another application that works with the Internet. If the connection is interrupted, they will not be able to work stably.

If problems with the network are excluded, you need to make sure that there are no interruptions in the provision of services by developers. Such problems are rare and are quickly resolved by the company’s technical specialists. You can learn about large-scale interruptions in Skype on the specialized Heartbeat forum.

If a user is wondering why I can’t log into Skype, then he should check that the login and password he entered are correct. If the problem is logging into your account on the desktop version, you can try logging into your page in web version of the application. To restore data you will need an address Email or mobile phone, for which registration was made in the messenger.

If you can't sign into Skype, you may need to delete the shared.xml file. This operation is performed as follows.


Next time you start Skype file will appear a new version file. If your computer does not display extensions in document names, then the name will look like shared. Sometimes the file may be hidden, so you need to set the necessary settings.

There are other reasons why users are unable to sign in to Skype. So, the problem may be a firewall blocking the application. In addition, you should temporarily disable antivirus program and try again to open your page in the messenger. When working with Skype through a proxy server, the reason may be that the application is unable to connect to it. In such a situation, you will need to manually change the settings.

Often connection problems can be solved installing updates in a programme. They can be downloaded from the developers' website, where free access latest versions messenger.