iTunes does not see iPad 4. iTunes does not see iPad: the main causes of the problem. Certificate delivery system

If at iPhone connection the device is not recognized to the computer or laptop, then most likely the problem is caused by incorrect setting software. Most often, it is enough to update the drivers and return the main configurations to the default settings.

An iPhone (or other Apple device) synchronization problem may be caused by a malfunction of the computer or the device itself. Therefore, to eliminate the error, it is important to correctly determine the cause of its occurrence. Why iTunes doesn't see iPhone:

It is necessary to update drivers and other official software.
A service failure has occurred Apple Mobile Device.
The computer does not have permission or the iPhone is locked.
You need to update the iOS version on your smartphone.
An “old” or incompatible version of iTunes is installed on the computer.

Depending on this, the ways to solve the problem will differ. Let's look at them in order from the most popular.

Component malfunction

If the device is not recognized, then it would be a good idea to check the functionality of the computer hardware. In some iPhone cases is not visible in iTunes for the following reasons:

Broken or clogged USB port on iPhone. Then the device will not charge and be recognized by other PCs and Macs.
The USB port is faulty. Connect your iPhone to a nearby port or check its functionality using another device.
A non-original USB cable is used. To synchronize data, choose only Apple branded cords.

If the reason is indeed faulty ports or cables, then problems with synchronization may also arise when connecting other mobile devices or flash drives to the PC.

Problems on iPhone

Sometimes the mobile device does not appear in iTunes due to system errors on the iPhone itself. Then to eliminate them, it is recommended to perform the following steps:

Through the Settings menu, check for updates for iOS.
If, when you connect your iPhone, the message “Trust this device” appears on the screen, then unlock your smartphone and confirm the action.
If, after connecting, error 0xe8000015 appears in iTunes, then you need to reflash your iPhone.
Launch recovery mode through iTunes using another computer (if there are system errors, the program itself will prompt you to start the recovery procedure).

If no errors appear when connecting other Apple devices to a PC or Mac, then most likely the problem is with the iPhone. Then to fix the problem you need to update the software on your smartphone.

iTunes Update

If the iPhone is recognized by the computer (appears in the list of available ones), but is not displayed in iTunes or displays an error (with code 0xE), then try updating the program. For this:

Disable iPhone and others mobile devices from the computer.
For PC with operating system Windows system 10, 8 or 7, launch iTunes and from the Help menu select Check for Updates.
For a Mac running OS X, run App Store. Click on the "Update" button to check for new versions for applications and OS.
If a more recent version of iTunes is available for your computer, then confirm its download.

If updates are not downloaded or another error appears during the process, then reinstall iTunes. To do this, completely uninstall the software from your computer and download the distribution kit from the official Apple website.

Reinstalling the driver on Windows

For normal iPhone sync required with a computer Apple driver Mobile Device USB Driver. If it was damaged or accidentally deleted, the smartphone will not sync with iTunes.

Disconnect and reconnect your iPhone to your computer via USB.
If the iTunes program window automatically appears on your PC, close it and finish everything. related processes via task manager.
Open system disk(the one on which Windows is installed) and go to "ProgramFiles". Here, find "Common Files" - "Apple" - "Mobile Device Support".
Open the “Drivers” folder and in the file “usbaapl.inf” or “usbaapl64.inf” (for 64x bit systems) call the context menu. In the list that appears, click “Install”.
Wait until the operation is completed and disconnect the iPhone.

After this, be sure to restart your PC and try syncing your device to see if it shows up in iTunes.

Reinstalling the driver on Mac

For normal operation iPhone with iTunes and other software must use drivers only from the official manufacturer. To check for them on Mac, do the following:

Run apple menu. To do this, press and hold the Option button.
In the window that appears, select “System Information” or “System Report” (names may vary depending on the version of OS X).
Go to the “Hardware” - “USB” block. On the right side of the window, find and click on required iPhone(if you use multiple Apple devices).
The information available to it will be displayed at the bottom of the window. Find and remove third-party software.

After that, restart your computer and check if the device is visible in iTunes. If this does not resolve the error, then the problem is most likely caused by the device.

Restarting the service

If the latest version of Apple's mobile driver is installed on your computer, but iTunes still does not recognize the smartphone, then most likely the service has failed. What to do to get the software working again:

Disconnect everything from your computer mobile devices and turn off iTunes.
From the Start menu, launch Control Panel and select Administrative Tools from the list of available components.
Open the Services folder and find "Apple Mobile Device" here. To make your search easier, sort by name.
Double-click on the found item and on the “General” tab select “Stop.” Wait until the status changes to Stopped.
After that, start the services again so that the status changes to “Running”.
Additionally, make sure that next to the “Startup type” item is “Automatic”.
Click "Ok" and close "Services".

After updating the Apple Mobile Device status, restart your computer and try connecting your iPhone. The device will appear in iTunes.

Driver update

If after these steps the smartphone is still not recognized or iTunes has stopped seeing the iPhone again, then you can check the functionality of the driver through the device manager on Windows.

Open Device Manager. To do this, enter the name of the service in the Start menu or use the command "devmgmt.msc" in system utility"Run."
In the list that opens, go to the section " USB controllers" A list of available drivers will open.
Find "Apple Mobile Device USB Driver" here. If there is an icon next to it in the form of an arrow, exclamation point or question mark, then update the driver yourself, in normal mode. To do this, click on its name right click mouse and select “Update configuration” from the drop-down list.

If Windows writes that the computer already has the latest Apple version Mobile Device USB Driver or " Unknown device", then try connecting the iPhone through a different cord or into an adjacent USB port. Check if the problem persists with another PC or Mac.

Complete reinstallation on Mac OS X

Sometimes to fix errors on devices Mac is better All you need to do is reinstall iTunes and drivers. Procedure:

Disconnect your iPhone from your Mac and close other apps. From the Dock launcher, move iTunes icon Add to cart.
Open the Libraries menu and find the associated iTunes folder here. Move it to the trash.
Go to “System” - “Libraries” - “Extension”. Here, find and delete the AppleMobileDevice.kext file.
Go to "Libraries" - "Receipts". Here, find and remove the AppleMobileDeviceSupport.pkg package.
Empty the Trash and restart your computer.
Check to see if the files have been recovered and repeat the procedure if necessary.

After that, download the latest version of iTunes from the official Apple website or through the store Apps Store. Install the software and connect the device. The iPhone will appear in the list of available ones.

Most often, for the iPhone to start appearing in the list of iTunes devices, it is enough to restart the computer or reconnect the smartphone. Sometimes a synchronization error occurs due to a mismatch between the software versions of the device and the PC or Mac. Then to fix it you need to update the drivers.

A problem often encountered by readers of our site: . Therefore, this article was created specifically for such people, so that they do not search for information all over the Internet.

If, then most often you will simply need to uninstall and reinstall the Apple Mobile Device service. But before proceeding to the instructions, make sure that you have latest version iTunes, try plugging your iPad into a different USB port, and if possible, try connecting your iPad to another computer. Well, if all this doesn’t help, then...

iTunes doesn't see iPad on Mac OS:

1. Disconnect iPad from your Mac.

2. Open Finder, search iTunes program in the Applications folder and drag it to the Trash.

3. Move the iTunes shortcut to the Trash.

4. Select Go -> Go to Folder.

5. Type /System/Libraries/Extensions and click Go.

6. Find the AppleMobileDevice.kext file and drag it to the Trash.

7. Select Go > Go to Folder.

8. Enter /Libraries/Receipts/ and click Go.

9. Find the AppleMobileDeviceSupport.pkg file and drag it to the Trash. If prompted, enter your administrator password.

Note. This file may not be available on Mac OS X 10.6 or later. later versions, in this case, proceed to the next step.

10. Restart your computer.

11. Select Finder > Empty Trash and restart your computer.

12. Download and install current version iTunes programs.

13. Reconnect your iPad to Mac computer and open iTunes

iTunes doesn't see iPad on Windows:

Restart Apple Mobile Device Service (AMDS)

windows XP

1. Close iTunes and turn off iPhone device, iPad or iPod touch.

2. Select Start > Control Panel.

3. From Control Panel, open Administrative Tools.

4. Open Services.

5. Select Apple Mobile Device and click Stop Service in the left pane.

Windows Vista or Windows 7

1. Close iTunes and disconnect your iPad.

2. Click the "Start" button "Start" button in Windows.

3. In the Start Search field, enter Services.

4. In the Programs section of the search results, click Services.

5. Select Apple Mobile Device and click Stop Service.

6. After stopping the service, click Start Service.

7. Once the Apple Mobile Device Service has restarted, open iTunes and connect your device.

If this helps, then in step 5, double-click Apple service Mobile Device and in the startup type field select “Auto” or “Automatic”.

Hello everyone, dear readers. In today's post, I will tell you what actions you need to take if your computer (Windows XP - 10; OS X) does not see your Apple device iPhone or iPad. If there are several reasons why such an unpleasant situation occurs - iTunes does not see the iPhone or iPad, I highlight four:

The most common error - why the device remains “invisible” to the iTunes software - outdated version programs. Apple Company prohibits work new version iOS with old ones iTunes versions. As I said above, outdated software is the most common and obvious problem;
The second problem is that you did not press the “Trust this computer” button on the device when you connected it to the computer via USB. In this case, the operating room iOS system simply blocks access to Windows XP – 10 or OS X;
Mechanical damage. This can also happen, for example, when you connect an iPhone or iPad to personal computer(Windows XP – 10; OS X), using damaged USB cable;
Other reasons if iTunes does not see the iPhone or iPad. Of course, the three previous reasons cannot cover all the problems associated with the visibility of an iPhone or iPad. There might be a hundred more various reasons. In this section, I will give you some tips on what to do in this situation.

So, below, in the relevant sections, I talk in detail about what actions need to be taken in certain cases in order for iTunes to start “seeing” your Apple mobile iPhone or iPad device.

iTunes version

The most common error that iTunes does not see the iPhone or iPad on the computer (Windows XP - 10; OS X) is outdated and incompatible with iOS version on your device, version of iTunes.

This problem can be solved very quickly and easily, follow these steps:

After all the steps described above, reconnect your iPhone or iPad to your personal computer (Windows XP - 10; OS X), to iTunes and check if the problem is resolved. If not, then we move on to the next methods.

No trust in computer

Your iPhone or iPad device may be blocking iTunes' access to the gadget's files and data, i.e. you did not click the “Trust” button when connecting this computer". The problem is solved as follows:

On Windows

OS X

Switch to command line and select “Go to folder”, then enter /var/db/lockdown;
Delete all contents of the folder that opens.

After the above operation, connect your iPhone or iPad to the computer again, this time select “Trust Computer”.

Mechanical damage

If none of the methods help, then make sure that USB cable with which you connect your iPhone or iPad to your computer (Windows XP – 10; OS X) is not damaged. This is very easy to check: if you are connected to a computer, there is an indicator in the right top corner will be green and to the right of it will be an image of a lightning bolt. If the indicator is gray and there is no lightning, then there is no connection.

Check the cable for functionality by connecting it to the power supply.

Other reasons

There may be a hundred more reasons why this occurs this problem and iTunes doesn't see iPhone or iPad.

We all sometimes connect our iOS devices to a computer to download a movie, transfer purchased applications, create backups and so on. However, there are often cases when on Windows and OS X it simply “does not see” the connected iPhone or iPad. How to enter similar situation?

Try forced first reboot iPhone(usually solves 90% of all problems with the device) and restarting the computer. I think you can figure out the last one yourself, but for a hard reboot, hold Home button and the power button until the “apple” appears on the screen.

The second most common solution is iTunes update and iOS right up to current version. Usually the application on the computer itself notifies you about this, but it doesn’t hurt to check again.

Another option is a little simpler: just try connecting the device to a different -port or using a different cable. By the way, the cable is a different story: with my iPhone, for example, only two work original cable out of four.

It's also worth checking the charging port on your iPhone or iPad for dirt and foreign objects. Sometimes it is useful to do this simply for prevention.

Another method will require persistence on your part: reset your geo settings. To do this, go to Settings - General - Reset.

How iOS user, you probably already know why such a thing as the Apple Mobile Device USB Driver is important for your iPhone/iPad/iPod. When you connect your iOS device to your computer, Windows automatically installs this driver into the system so that you can easily connect and transfer files and data in the future.

However, sometimes things can go wrong and you will have problems with it. For example, some users who installed the Apple Mobile Device USB Driver on the system still cannot connect their iPhone/iPad/iPod to the computer. In this case, iTunes cannot recognize the connected device, and a message appears in the system indicating the need Apple updates Mobile Device USB Driver.

Let's look at the methods by which you can fix problems with these Apple drivers.

Solving problems with Apple Mobile Device USB Driver

Find Apple Mobile Device USB Driver

If iTunes cannot recognize your iPhone/iPad/iPod after you connect it to your computer, then you need to make sure that you have the latest version of this program installed on your system and that your device is turned on. Then you need to find the Apple Mobile Device USB Driver on your computer. How to do it? Now we will look at this for all versions operating systems Windows.

Windows 10

Click on Search bar in the lower left corner of your screen, and then type “Device Manager” and press Enter. Open the “USB Controllers” drop-down item, where the Apple Mobile Device USB Driver will be located.

Windows 8

Right-click Start and select Device Manager. As in the previous paragraph, open the “USB Controllers” list and find the required driver there.

Windows 7

Go to “Start→Control Panel→System and Security→Device Manager.” As in two previous paragraphs, you will find the driver from Apple in the “USB Controllers” list.

Attention: You will only be able to detect the Apple Mobile Device USB Driver if an Apple device is connected to your computer.

Update Apple Mobile Device USB Driver

Considering that you should already be in Device Manager, do the following:

Restart Apple Mobile Device Service to activate Apple Mobile Device USB Driver

After updating the Apple Mobile Device USB Driver, try connecting your iPhone/iPad/iPod to your computer and see if iTunes can detect it. If the situation remains unresolved and you were still unable to connect Apple technology to the system, then let's try to restart Apple Mobile Device Service. Restarting this service may fix the driver not working issue.

Click Windows+R.
Enter services.msc and press Enter.
Click on Apple Mobile Device Service twice.
Click on the startup type drop-down menu and select Automatic.
Then click on the “Stop” button and then click on the “Run” button.
Close the window and restart your computer.

Try connecting your Apple device to your computer again and see if iTunes can detect your iPhone/iPad/iPod.

The note: Before you go into Services, make sure you close iTunes and disconnect your Apple device from your computer. Also be sure to update your iTunes to the latest version.

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