iPhone 6 touch id not working. How do I fix an issue where I can't complete Touch ID setup? Touch ID doesn't work well on iPhone: how to properly set up the fingerprint sensor on iPhone or iPad

IN Lately V news feed and in in social networks there are often discussions and opinions regarding new feature fingerprint recognition called Touch ID in iPhone 5s. Basically, all discussions come down to security issues and future prospects for this method of protecting and accessing the device. For some reason, what seems to me to be a more pressing question is raised much less frequently: is it convenient to use Touch ID in Everyday life?

It is clear that initially the fingerprint is stored in memory, followed by a touch, then pressing the “Home” button, and as a result, the device is unlocked. All this is very fun and interesting, but does the process really look so beautiful, simple and easy?

I think it would be quite appropriate here to give a few opinions or, if you like, observations from famous people in the world of “Apple-aligned” journalism, based on their personal experience.

For example, here's what John Gruber (of daringfireball.net) has to say about it:

Although, this may be technically correct, Dustin Curtis (creator of the interactive magazine svbtle.com, and part-time blogger) that in fact everything is not quite like that:

When the phone is locked, unlocking with using Touch The ID looks a little clunky; you must touch the sensor on the Home button with your finger, press the button and manage to release it without removing your finger from the sensor, and you must manage to do all this before Siri is activated. It works, but it feels strange.

In general, I will say this - unlocking is truly “instant”, but only if the lock screen is in an active state at that moment. It was funny to watch new owners trying to unlock the device by simply swiping or touching the sensor with their finger. It would seem that a completely simple and logical action - unlocking the iPhone - actually consists of two non-obvious ones: “waking up” by pressing the “Home” button and reading the fingerprint with the sensor. That is, an iPhone in an inactive state simply will not respond to the finger; reading occurs immediately after activating the device by pressing Home as usual.

And John Gruber is at it again:

Touch ID doesn't rely on button presses in any way, and there shouldn't be any lag... Try this: Place your finger on the Home button while your iPhone is locked. Activate iPhone button power button, not the Home button. Unlocking is instant.

What can I say: apparently, I’m somehow wrong, not one of those people who usually unlock the iPhone with both hands...

Touch ID – unique technology fingerprint reading. The following versions are equipped with it mobile gadgets from Apple, like the iPhone 5s, iPhone 6 and iPhone 6 Plus. According to the manufacturer, this technology is more advanced in models of the sixth line. However, many users often complain on forums that Touch ID is a rather poorly functioning element in both the first and second versions.

Touch ID is definitely a good idea. And not only in terms of marketing, but also for practical use. Using Touch ID, the owner of an iPhone can unlock his device, log into the “accounts” of some programs on the network, and make payments using Apple Pay. But this is only if the technology functions smoothly, which is not always the case. Like any electronic mechanism, Touch ID sometimes has problems. How to deal with them? Let's figure it out.

Firstly, if problems were discovered after a recent firmware upgrade to OS version 9 (or more recent ones) iOS versions), may require a downgrade. This term refers to a system rollback to previous version. But if the problems are not so significant, the best solution will wait for the next update.

All other problems are often caused by misunderstandings that do not imply anything serious. Therefore, the user can solve most of them independently, without going to a repair shop. Moreover, there are not many such problems, and the methods for solving them have long been known. In this article we will look at each problem and how to solve it in detail.

It often happens that the fingerprint on the iPhone 6 or iPhone 5S does not work. If a system malfunctions, experts recommend making a simple reconfiguration. In other words, you need to retrain the gadget to recognize a fingerprint. When the first scanners appeared, Apple was concerned about annual updates software for them. This is done so that the devices remember the fingers of their owners as best as possible.

Significant optimization in this area was carried out in the eighth version of the operating system. But as the practical experience of many users has shown, if the fingerprint is not regularly refreshed, somewhere after month touch The ID will start to malfunction. The reasons for this are usually the most banal, but they are basically cosmetic in nature (the fingerprint has worn out, dry skin on the finger, and similar misunderstandings).

Considering the above, if Touch ID glitches on the iPhone 5S you need to update the fingerprint in the gadget’s memory. But before the procedure, you need to thoroughly wipe the surface of the display and wash your hands. Then you should go to the iPhone settings, and after that - to the section Password Touch ID. In this case, the earlier fingerprint must be deleted using a swipe, moving across the display with right side to the left. After this action, you need to click on the add a fingerprint button and again carry out the usual operation of entering a fingerprint, in accordance with the instructions.

Touch ID doesn't work in the App Store

This, like the previous problem described, occurs quite often. And this usually happens due to the fact that the scanner does not interact with App Store. As before, the reason most often lies in cosmetic factors. But sometimes the problem occurs due to software problems in the iPhone 5S. Many users note that gadgets based on the eighth version of the operating system, or rather, Touch technology The ID in them does not work in this store.

For solutions similar problem you need to complete the following steps:

Click on the settings section, and then on the Touch ID and password item.
Go to the technology usage section and disable the App Store.
Reboot the device system.
Come back to initial settings, enable the App Store.

After all the steps have been completed, the Touch ID bug in the store should be automatically removed. Let us also remind you that if the user has not made purchases in a store during the day, when entering the store again, the system will prompt you to enter a password.

The fingerprint scanner doesn't work at all

It happens that the scanner itself fails, that is, it simply breaks. Although this happens extremely rarely.

A breakdown can be signaled by complete inoperability of the technology after the update. In this case, you can try " Hard Reset", having done the backup procedure before this.

But if the issue is a malfunction of the iPhone 5S software, hard reboot usually solves the problem 100%. Otherwise, the user will have to seek repairs, since it is impossible to do without competent diagnostics of the device.

Touch ID stops working in cold temperatures

According to statistics, glitches in the operation of technology in winter or in cold conditions occur much more often. As always, the explanation for this phenomenon is simple. It's all about changes in the papillary pattern of the fingers, which, when changed, weather conditions is changing. Of course, it is not possible to detect such changes by eye. But smart Touch ID immediately detects them and reports failures.

As you might have guessed, this whole issue is also treated through updating the fingerprint. But here everything can be made even easier. All you have to do is complete and save your “winter” fingerprint in the device’s memory. To do this, you need to do the procedure as soon as you come from the street, and your fingers are still cold. Although, this is not a guarantee of a successful solution to the problem. According to reviews from iPhone owners, the above methods do not always cope with the situation.

If the scanner does not work in dirty or damp conditions

There is no need to go into long explanations here. Obviously, moisture and dirt prevent the system from scanning a fingerprint. It's about about the presence of dirt or moisture not only on the finger itself, but also on the surface of the scanner. Therefore, before the operation, you need to wash and dry your hands well and carefully wipe the scanner with a dry cloth.

But one thing to remember important point: There is no need to keep your hands in water for a long time when washing, as this will cause the skin to swell and the papillary pattern will change significantly.

However, Apple guarantees fans of its products that in the new sixth line of gadgets labeled S, Touch ID works more effectively with wet surfaces. But at the same time, the developers still do not recommend using the scanner when your hands are wet.

Breakdowns after repair: reasons

Speaking in simple words, during the process of repairing the device, the cable between Touch ID and the telephone board may be damaged. This leads to the fact that the system is no longer able to determine the authenticity of the fingerprint. And after that, the gadget deactivates the biometric sensor. IN similar situation Replacing individual elements in order to improve the operation of the technology is impossible. Identifiers between Secure Enclave and sensor third party manufacturer they just won't match.

If the cable is completely damaged, then restoring it is an impossible task. The fact is that it includes ten tracks consisting of several layers. And the thickness of each track is a tenth of a millimeter.

A different situation with the elements Home buttons regulating the click registration process. Replacement is a simple matter. However, from now on, unlocking the device will be available exclusively through a password. It's easy to identify a broken Touch ID through settings. To do this, you need to carefully consider the menu for adding new fingerprints. It must be gray if there are any malfunctions.

The only method of obtaining a properly functioning sensor with fingerprint technology at its core is to use elements of another device. This means that you will need to install new board and the Home button. However, this repair will be very expensive for the user. In such a situation, it is advisable to purchase new iPhone. Of course, if Touch ID technology is very important for the user.

Touch ID is a fingerprint recognition device IPhone users and iPad. Thanks to reading, you can unlock your phone or instantly log in to applications such as Amazon, LastPass. The function is also used in the AppStore to make payments.

After installing the new iOS 10, some users experienced problems with the scanner. There are several types of malfunction:

The phone freezes at the fingerprint recognition stage;
Sensor not working while charging iPhone;
Sudden reset of previously configured fingerprints.

Also, the reason that Touch ID does not work on the iPhone may be a fall or impact of the phone, which damages the sensor. Let's take a closer look at how to quickly solve the problem and return the fingerprint scanner to normal.

Resetting the Scanner

If your iPhone freezes while scanning your fingerprint, you should reconfigure the sensor. All data about saved “fingers” is located in the phone settings (the “Touch ID and password” window).

Delete all existing fingerprints, turn off the sliders " Unlocking iPhone" and "ITunes Store, App Store" and then restart your phone. After turning on your device, go to settings again and add new multi-fingerprints. Such re-tuning allows you to reset an erroneous configuration and resume operation of the scanner at the software level.

No Touch ID response while charging

There are cases when Touch ID does not work while charging the iPhone. In this case, you should completely discharge the phone, then connect it to power and charge it to 100%. During charging, it is advisable to turn on Airplane mode and not use the device. Then do a soft reset (without data loss). After these steps, the biometric scanner will work normally. Do not use a fake iPhone charger; after connecting it to the device, functional failures may occur.

Remember! You should not update your phone's firmware or restore it through iTunes if one of its hardware components does not work (Touch ID, camera, etc.). During the update process, the desktop program automatically checks the functionality of all components of the smartphone. If contact with one of the components is not established, error code 53 will appear (the update progress will be canceled, and because of this the iPhone will no longer turn on).

Improving sensor performance in cold weather

In the cold, fingerprints are less recognized and the phone's biometrics often fail. To improve Touch work ID at low temperatures, enter in existing base scanner data new cold fingerprint. This helps the iPhone remember the current state of the finger and better recognize it in the future.

Replacing the Touch ID cable

If the cause of a non-working scanner is a hardware failure, previously saved data will not be displayed in the smartphone settings (Touch ID window). There will also be no option to add a new fingerprint. The only solution is to check the scanner cable.

Disassemble the phone and remove it from display module Home button. Check the connection of the cable, if it just came off, just reconnect it and reassemble the phone. However, it will most likely be torn. The figure below shows clear example a break in the Home button cable (the location of the breakdown is indicated by a red curved line).

There is no way to replace the cable, because the Home button cannot be disassembled. In this way, Apple protects devices from biometric sensor substitution. The Home button should be replaced (when purchasing the part, a corresponding cable is included in the package).

Any DIY instructions iPhone repair You can find it on our website, or call a specialist for to any place convenient for you.

Touch ID is one of the the most useful functions iPhones and other smartphones with this advantage. It not only protects your phone and its data from prying eyes, but also serves as a key for purchases in the store Apps Store and the Apple Pay payment system. The scanner also protects third party applications, for example, Sberbank Online. However, like any technical innovation, it does not function flawlessly on all devices. In this article, we will figure out what to do if Touch ID on iPhone is not working.

What is Touch ID

First, let's look at what the mentioned fingerprint scanner is. Touch ID, called one of the important functions iPhone, first appeared on the iPhone 5s; later models without exception are equipped with this option. The scanner is built into the main work button Home. His device, which is only 170 microns thick (that’s twice as thin as a human hair!) can quickly analyze the subepithelial layer of the skin of a person’s finger touching the button using a fingerprint image with a resolution of 500 ppi. No wonder it's like this thin system It can often be "capricious", which is why the fingerprint on the iPhone 5s does not work.

One of Touch feature ID is that it can be “trained”, customized, and also stored in memory up to 5 fingerprints (either one person or several), each of which will be the key to your device and individual applications in him.

Setting up Touch ID correctly

Sometimes a fingerprint scanner iPhone fingers 5s does not work well due to incorrect installation initial setup. Therefore, before you start using your new “smart” device, you should set up Touch ID, following Apple’s recommendations:

Before setting up the sensor, enter the password for the device (4-6 digits, depending on the OS version). It is he who will help you unlock the device if the scanner suddenly malfunctions.
Make sure the Home button and your hands are clean and dry.
Go to settings under the "gear" icon, select "Touch ID and password". Enter the code from step 1.
Click on "Add fingerprint". After that, tap (don't press hard, just lightly) the Home button. It is important to hold the device naturally and position your finger in the way that is most comfortable for you.
Once you touch the button, hold your finger until it vibrates slightly or until the text appears on the screen: “Lift your finger and place it on the Home key several times.”
After this command appears, apply your finger, slightly changing its location.
Next, the device will offer to enter a grip that is convenient for you into its memory. Here you should hold the phone in your hand in a way that will be convenient for you to position it in your hand when unlocking the device. At this point, you no longer apply the center of the fingertip to “Home”, but its edges.
Once you have stored one fingerprint in memory, you can repeat the procedure for others. For greater reliability of the scanner, the iPhone’s memory should contain up to three of your fingerprints.

"Train" Touch ID

If you are faced with the fact that the fingerprint on the iPhone 5s does not work well, then try “training” your Touch ID. To do this, go to “Settings”, “Tooch ID and password”, enter required code. Then touch the scanner with the pad of your finger stored in its memory. At this time, the name of her fingerprint on the screen will turn gray.

Start "training" your scanner - keep touching "Home" with your finger in different positions. These manipulations will help increase the speed of both scanning and fingerprint recognition. For achievement best result repeat the mentioned algorithm of actions several times.

Fingerprint scanner not working: universal ways to fix the problem

If you are faced with the fact that the fingerprint has stopped working on the iPhone 5s, then we will offer you the most probable reasons malfunctions and ways to eliminate them:

First of all, check that the scanner is turned on and configured in accordance with the algorithm from the second subheading. In the "Settings" section "Touch ID and password" the sliders opposite unlocking, App Store, iTunes Store, Apple Pay must be active, and in the "Fingerprints" tab at least one finger must be stored in memory.
Try entering one or more other fingerprints. Please note that each of them can be assigned its own name.
The reason that the fingerprint does not work on the iPhone 5s may be the condition of your hands. If you just came from the cold, for a long time were in water, applied a greasy cream, or there are minor damages on the pads of your fingers (microcracks, scratches), then this may be the reason that the iPhone could not correctly recognize your fingerprint.
Clean the Home key with a dry paper or cloth. A ring of dirt that is invisible to the eye sometimes accumulates around its circumference, which reduces the working diameter of the key and complicates the operation of the scanner.

Now let's move on to more specific cases of faults.

Touch ID doesn't work in cold weather

If the fingerprint scanner on your iPhone 5s does not work in the cold, then the following life hack is for your attention:

To carry out further manipulations, find yourself again in icy conditions and go to the “Touch ID and password” tab located in “Settings”.
Click on "Add a new fingerprint". Your hands should already be cold.
According to the scheme indicated in the second subheading, add your frozen fingerprint to the device memory.
If even this manipulation did not help, then there is only one thing left to do - unlock the phone using a digital password.

Problems after update

The vast majority of users complain that the fingerprint on the iPhone 5s does not work after they updated iOS to current version. The most effective "lazy" way here is to wait for the next "update" in which this bug will be fixed. But if you need a properly functioning scanner on the Home button, then try to troubleshoot the problem using these methods:

Close all running programs and perform a Soft Reset (simultaneously pressing for 10 seconds Home keys and nutrition). It would be a good idea to clean the scanner itself and your fingertips with a napkin. Go to the “Settings” section “Touch ID and password” and delete all existing fingerprints (swipe left or click on their name, then “Delete fingerprint”). Next, select "Add a new fingerprint" and contact detailed algorithm described above in the settings.
If previous method didn't help, then you'll have to complete flashing devices. Be sure to keep it in a safe place before surgery. backups information available on the iPhone. Must be downloaded on your PC or laptop and authorized via your iPhone's Apple ID iTunes program. Disable Find My iPhone. Next, connect the phone via a USB cable to its “big brother”. If the PC OS is Windows, then during this manipulation, hold down the keyboard Shift button, if Mac - Alt/Option key. Next, select "Restore" by specifying the downloaded firmware.

Touch ID failure

The fingerprint on the iPhone 5s may not work as a result of a malfunction of the scanner - you will see this message on the screen after several futile attempts to unlock the device using Touch ID. The reasons for this can be different: slight wear and tear on the device itself, conditions that make it difficult to scan a fingertip, etc. This problem, according to many users, can be prevented by monthly updating of the fingerprints recorded in the memory. The latter must be completely deleted and new ones must be added through “Add fingerprint”.

The way to solve the problem is traditional: clean the Home button, fingertips, remove old “fingers” from memory and standard procedure add new ones.

Problems with the App Store

Another problem that can be solved is the malfunction of the scanner when using it in the App Store. In this store, Touch ID is actually the key to downloading new apps. In this case, you can “fix” the fingerprint scanner like this:

Go to the "Touch ID and Password" section in "Settings".
Opposite "App Store, iTunes Store" make the slider inactive.
Reboot your device.
Return to step 1, activate the slider responsible for “App Store, iTunes Store”.

Touch ID scanner is broken

Breakdown itself Touch systems ID is not common, but it is still possible. In this case, the only solution to the problem is to replace the iPhone 5s fingerprint scanner. To eliminate the possibility of error, delete all fingerprints and restart your iPhone. Add your fingerprint to Touch ID & Password again. If unsuccessful, repeat the procedure a couple more times. If after this the scanner remains blind and deaf to your fingerprints, then only qualified diagnostics and, possibly, repairs will help it. service center Apple.

As you have seen, the fingerprint scanner on the iPhone 5s does not work or functions poorly for a variety of reasons. You can easily and quickly solve most problems on your own - a visit to specialists is only required if the scanner breaks down - to replace it. For proper and long-term operation, it is also important to configure Touch ID correctly.

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Currently, iPhones and iPads have fingerprint scanners. Often this scanner malfunctions. Then the user sees an error message: - “Unable to complete touch setting ID go back and try again."

This failure can most often be resolved by a simple reboot. mobile device. To reboot, you will need to click on the Hard Reset button. Many users note this feature when only rebooting while charging helps.

That is, in order to get rid of the problem, you should put the phone on charge. When the phone starts charging, reboot the device. After this, as a rule, in most cases, the problem disappears.

In addition, the problem with the scanner will disappear after a scheduled system update. But who wants to wait for iOS to update? Of course, I want to fix the glitch immediately after it appears.

Create a new fingerprint

If the scanner no longer “recognizes” your old fingerprint, you can create a new one. Don't forget to remove old prints first.

I'll give you a short one, step by step instructions. And you, carefully, follow the indicated path and perform the described actions.

Instructions:

Once you have completed all the steps above, everything should function normally. In addition, the message that the Touch ID setup could not be completed should no longer appear.

Conclusion

As you can see, there are not many methods to get rid of the error. Basically this is a reboot, factory reset or system update. However, there are times when nothing helps and the problem remains.

In this case, you should contact official service Apple customer support. since failure can occur purely technical problems. According to the stories of those who contacted the service with this problem, some had the home button replaced, others the screen, and some were given a new phone.

Of course, replacement of the device applies only to those customers who failed guarantee period operation. So, if your warranty has not expired, then you should not fix the problem yourself, let specialists do it.

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