Service iota phone number. Resolving issues through social networks. Other ways to contact iota support

Not so long ago, in April 2014, it was announced about a new, 4th on the Russian market mobile operators, Yota communications. Starting August 13th, this company earned as a competitive alternative network. At first, the program was not very popular among users various gadgets, but in the last six months Yota’s rating has risen several times.

What's special about the tariffs of this program is that they independent choice client Yota networks. The cost of calls and Internet speed - the user can regulate this himself - it all depends on the amount deposited. The higher the speed and cheaper calls to other operators, the more expensive the tariff itself, and vice versa. Inside the network Yota calls free, you can also use free internet at a speed of 64 Kb/s - this may only be enough to load sites with text, but not web pages multimedia format.

How to contact Yota technical support

Operator technical support numbers big three are known to almost everyone, since they appear on the website, in advertising, and in subscriber directories, are recorded in phone book on the SIM card. What to do if you become a Yota subscriber. The operator is unfamiliar to many. Surprisingly, the Yota support number does not appear anywhere. To find it, you have to try. So that you don't have any difficulties, we have collected everything for you possible ways contact the operator and resolve all issues.

As we have already said, the call center’s phone number is not advertised, but it exists. These are the treasured numbers - 8-800-550-00-07. It's too early to rejoice. You will not be able to talk to a live person using this number. You will be greeted by a pleasant female voice and warns you that this is an automatic self-service menu. Until recently, this phrase did not exist at all, and in search of an operator one had to press many buttons, although to no avail. The secret is revealed. Iota does not answer the number 8-800. At all, concerning voice communication with technical support, then there is none.

You have the opportunity to call one of the company stores. This is not true for all cities. For example, in Moscow the number 8-800 is given, which, as we have already found out, no one will answer you. There are no phone numbers at all in Vologda. You can check this in Google maps or Yandex. For example, here's what we found.

It will not be possible to solve a complex issue. To do this, you will be invited to come to the store in person, so if you have difficulties with accruals or debits, it is better to look further for support. As for the availability of SIM cards and operator equipment, then, of course, call.

How can you use the number 8-800-550-00-07 ? We are offered the following:

Find out about tariffs and services, addresses of salons;
Information on the account and tariff settings;
Get a link to the application.

If this is enough for you, then call, if not, we are looking for further contacts.

How to consult with a Yota specialist

The most convenient and quick way resolve a question - write to chat. Operator specialists really answer there. This happens quickly, and you will receive complete answers, with necessary links and comments.

Perhaps, this way of solving the problem is sometimes better than with other call operators.

How to find a chat with an operator Yota?

https://www.yota.ru/support/mobile#/. To do this, you don’t need to have an app, just go online via your mobile phone. Internet Yota and you don’t even have to be a subscriber;
Application for smartphone. You won’t have to search for long, there is little information in the application, and the chat is located in the most visible place. Read how to download, install and use the application in our other article;
Through a computer program. It also needs to be installed first. We also wrote about this separately.

Whatever method you choose, know that your issue will be resolved.

An alternative to this is SMS. Ask a question by number 0999.

Write to Yota technical support

Address for emails — [email protected] . You can't count on a quick response. Emails are usually answered within 24 hours, but you can wait longer. It is better to use it not to solve current issues, but to solve serious problems, send complaints and suggestions.

In addition, you can try to solve the issue yourself by finding the answer on the website https://www.yota.ru/support/mobile#/.

Despite the fact that you cannot call Yota, Issues are resolved quickly and efficiently, so feel free to write to the online chat. They will definitely answer you there.

To receive prompt advice, you can contact Yota technical support at any convenient time. Mostly, various kinds of questions arise from clients at the very beginning of interaction with the company. Many of them, after connecting, do not even know how to call the Yota operator. And this is not surprising, because even on the company’s official website there is no helpline phone number.

One gets the impression that mobile operator, specifically hides such information. To find out the numbers of Yota operators you will have to spend a lot of time. And it turns out to be very easy to call. To do this you need to dial contact number phone 8-800-550-00-07 . hot Yota line works around the clock. The call is free from both mobile and landline phones.

After dialing number will happen connection with an answering machine, which can also help with automatic mode resolve some situations. If you couldn’t find the answer automatically, then you should wait to connect with a specialist. Before contacting the Yota operator, you must clearly formulate and prepare all your questions. This is the only way Yota support can help resolve the problem.

In most cases, the help desk is contacted when the following problem situations arise:

how to change the tariff;
find out the address of the nearest service center;
how to top up your balance;
why the money was withdrawn from the phone;
how to configure the equipment.

But that’s not all that worries subscribers. Nowadays many people don't know how to call to Yota operator if you have problems with the Internet. Everything is quite simple. Eta communications specialists who serve mobile network, also deal with problems arising from the use of the Internet.

Specialists will answer these and other questions of interest and help resolve not only the problems of subscribers, but also those who are just planning to join Iota.

Other methods of communication

It’s very easy to call Yota. Moreover, the support service of this telecom operator is very efficient. good level and allows you to solve numerous problems customer base very a short time. 24/7 support will not leave your problem unattended and will look for a solution at any moment of the day or night.

All ways to contact Yota

We do not claim that the level of support in the company is the best, but it is organized at high level. Now let’s try to understand all the intricacies and ways to find the desired technical support manager at the right time.

Free call to Yota from anywhere in the world

If you get lost during a safari in Africa or winter fishing in Russia, don’t despair when you have a phone with a Yota SIM card and a reserve battery there is also. You have a chance to chat with Yota technical support for free without paying a penny. Although there are doubts that this particular call will be more useful to you in extreme situation than communication by toll free number Ministry of Emergency Situations, what we know for sure is that if they don’t help, they will certainly amuse you.

Free Yota technical support number

How to contact Yota via the Internet

Alternative methods of communication with the company make sense when you still have access to the Internet, tigers in Africa are sleeping peacefully at your feet, or an ice floe with fishermen has already washed ashore in Russia.

Help via Personal Account

To do this, you need to log in to your Yota Profile at – https://my.yota.ru/selfcare

And there’s no need to remember forgotten password or frantically try to find a clue in it notebook– for this you only need to have a worker Facebook account or VKontakte and login will be performed automatically. Here, in addition to Yota’s operational technical support, you can immediately perform some procedures for changing or editing passwords, personal information and managing connected services.

Therefore, our advice is to make adjustments to services, data, passwords, etc., log in and receive Yota help using your registered Yota Profile – Personal Account.

How to contact Yota online chat

Calling Yota to an online consultant also does not have special problems. Real-time communication with technical Yota support takes place on the official website of the Yota company.

For this purpose, online chat is used

Login to online chat – yota.ru/chat-popup

How to contact Yota via VKontakte

You can get help from Yota using the VKontakte social network group. Here, as well as for free international number Customer support is provided 24 hours a day. All problems that require careful study are transferred to personal communication.

How to get help via SMS

You can get help or help from technical support via SMS using short number 0999

It is worth using this method of communication when you cannot contact Yota in any other way. SMS – cannot be as detailed and complete as others available options but is also capable of solving the problems of subscribers of the 4G Yota network.

Where does Yota support work?

In 2017, the company’s network had already spread quite widely throughout Russia. On this moment there is already coverage in cities such as: Moscow and the Moscow region, St. Petersburg and Leningrad region, Rostov-on-Don and Rostov region, Krasnodar and Krasnodar region, Novosibirsk, Krasnoyarsk, Lipetsk, Vorkuta, Astrakhan, Vladimir, Volgograd, Bryansk, Kirov, Kazan, Cheboksary, Tomsk, Tula, Vologda, Irkutsk, Vladivostok, Orenburg, Omsk, Penza Samara, Sochi and many others.

WITH full list where the network is available you can find on our page and

Since the Yota operator is still quite young and is still uniting a small amount of subscribers compared to such old and kind MTS, Beeline and Megafon, then each client has a lot of questions.

The reason for this is also the unusual company policy. The iota has very few branches; you can count them on your fingers. They try to work with clients only in remote mode: through online consultations on the website, in mobile application, SMS service. Even the Yota operator number is not listed on their official website.

Sooner or later, subscribers accumulate a sufficient number of questions and a dilemma arises on how to call the Iota operator, because its number is not provided in an official source. In fact, there is a telephone, and it is free from any operator and city in the country.

Call operator Yota toll free number

There is one number for calling the operator 8 800 550 00 07. It is free from landlines and mobile phones any operators in Russia. While roaming, the cost of the call will be according to your tariff plan.

Other ways to contact the YOTA operator

Because Iota is the first cellular company who prefers to work with clients through the application and the official website, then it offers many other remote ways contact a consultant. To do this, you only need an Internet connection. Since the tariffs require a traffic package, none of the subscribers will have problems with this.

How to contact the operator via SMS service

Each Yota client can ask his question to the operator in text format by sending a message to number 0999. In the “Text” field, formulate a logical question and click “Send”.

The answer will also be sent to your smartphone in the form text message already within 15 minutes. The waiting time depends on the workload of the staff, but usually will not exceed 30 minutes. sms free from Yota phones throughout the Russian Federation.

Online chat on the website

Visit the web page mobile company http://www.yota.ru/support/mobile#/, on the left side of the screen you will see a section “Didn’t find the answer?”, it has a point "Contact the chat".

By clicking on it, a window will pop up with right side screen. You need to indicate the number personal account or name, city of residence, and also formulate the question. By clicking the “Ask” button, a chat will open in which your comment and messages from the consultant will be visible.

Online chat in mobile application

The same chat as on the website is available in the mobile application. Every Yota subscriber has it, because without this program it is impossible to even activate a SIM card. Click “Ask a question”, a chat window will open in which you can write a comment to the consultant. Wait for an answer; when it comes, a characteristic sound will be heard.