Why Windows Phone lost the war with iOS and Android

Smartphones running Windows Phone may give you error 805a8011 when you try to log into a Marketplace store. All you need to download and install games and apps from this digital store on Windows Phone devices is to be logged in to your Microsoft account. However, many users see errors when they try to log into the application. Most often, this is code 805a8011, after which the Windows Phone system blocks the entrance to the store and returns users to the home screen.

"The request could not be completed. Please try again later. Error code: 805a8011"

What causes error 805a8011

Since the Windows Phone system itself is a fairly secure product and many of its elements have additional degrees protection and encryption, connection to the Marketplace application store occurs using a secure connection. During connection and downloading content, phone certificates are checked and remote server, which are addressed. If there is a problem or mismatch in certain certificates with your Windows Phone device or your Internet connection, you may receive an error and corresponding code.

How to eliminate code 805a8011 when entering the application store

• If when entering digital windows store Phone you see the code 805a8011 and the application reports that an error has occurred, the first thing you should try is different network connections. If you are using Wi-Fi and see this code, try connecting to a different network or using mobile data.
• If the error persists after changing the network, you should check your settings Windows systems Phone. This code may be issued if the date, time or time zone on your device is incorrectly set. When connecting to a secure server, these parameters are always checked. Try turning off auto time correction and setting it manually. The error will most likely be fixed.
• Perhaps the appearance similar problem in the event that your account information is not completely filled out. For security Microsoft company requires correct filling out of profile for full access to all Windows capabilities Phone. Log into the same account from your computer and carefully fill out maximum amount fields and accept the license agreement.
• After performing the operations described above, the error may occur again if you do not reboot the device. After making such changes, it is recommended to reboot by simply turning the device off and on.
• If none of the described methods help, try doing an “easy reset” of the device, which will restore the basic settings, but will not affect your personal data and user information. To do this, with the device turned on, simultaneously hold down the volume up button and the power button. Hold them until the vibration goes off. After this, release the buttons and wait until the system turns on completely. After this reset, check that the date and time are correct.

Video on how to solve error 805a8011 on Windows Phone devices

Famous Windows blogger Paul Turot tries to comprehend last news regarding WP - and comes to disappointing conclusions.

Last July, Paul writes, Microsoft essentially exited the smartphone market. Now the company... has left him a little more.

• Microsoft is de facto leaving the consumer smartphone market. The company admitted its failure in this area and will now focus on corporate clients. The irony is that when Windows startup Phone in 2010, Microsoft completely ignored the business side.
• Almost all Nokia employees who joined Microsoft in 2014 will leave the company by the end of this year. In 2016, only 1,850 “Finnish” employees will leave the company. Not so much - but most of the employees have already been fired during the two previous waves of “staff optimization”.
• On acquisition Nokia Microsoft lost much more than $7.5 billion. The actual amount of losses exceeds $10 billion.

Any one of these three facts is enough to have a very serious impact on Windows Phone as a platform. Now, writes Paul, unlike the situation last year, there is simply nothing to analyze - everything is clear without unnecessary words. The blogger believes that the past year, rich in unpleasant truths about the platform, has made realists out of most WP fans. Yes, there are still particularly stubborn users who are waiting for the future revival of the system. But most Windows Phone fans seem to understand exactly what the truth is.

But the truth looks like this:

• Windows Phone as a platform doesn't matter. Currently, Windows smartphones occupy less than 1 percent of the global smart phone market; they lack many of the necessary to the modern user applications and games.
• Microsoft will continue to develop Windows 10 Mobile. Not to be confused with "Lumia" - Microsoft will only develop and improve the Windows 10 Mobile operating system. Why? Because it's just a SKU (product version) of Windows 10, and because it runs on the ARM hardware that modern mobile devices run on.
• A new smartphone from Microsoft will come out... maybe. It is unclear whether this device will be released under the Lumia brand (most likely not) or under the new Surface brand.
• Relax, no one is stopping you from using a Windows smartphone. Paul complains that he gets a lot of strange comments from users - for some reason they think that he is trying to convince them not to use Windows Phone. Not at all! Turot simply suggests that we stop worshiping Windows Phone as promising platform and something that can be recommended to friends and acquaintances.

“If you know what you're getting into, there's no problem. But stop pretending that Windows Phone solves problems that it doesn't iPhone power and Android. These platforms are now significantly superior to Windows Phone. Sorry".

From a Windows Phone fan's perspective, to a greater extent nothing has changed: Microsoft will still support the platform they love, and they can continue to use the devices and maybe even buy new devices in the future. For the rest of the world - and, unfortunately for WP fans, this includes 99.9% of users - not much has changed either. Most people can still safely ignore Windows Phone.

Execute the following actions in the order listed.

1. Check the USB connection.
   • Make sure you are using the USB cable that came with your phone. Do not use USB hubs or ports located on the front of the computer. USB ports on the front of the computer usually do not provide the required level of power.
   • Check if your phone shows up in Device Manager. To do this, follow these steps:
     1. In Windows 8 OS: on home screen enter "Device Manager" and select Settings and device Manager.
        On Windows 7, Vista or XP
     2. A window will appear with the computer name and a list of files. (If the files don't appear, click or tap your computer's name.) Your Windows Phone 8's name should be listed under Portable devices .
     If Device Manager on your computer doesn't detect that your phone is connected, there may be a problem with the connection between the USB port on your phone and the USB port on your computer. Possible reasons are listed below.
     • You are using a low-quality USB cable, for example, different from the one that came with your phone. Some phones also come with spare "charging" cables that cannot be used to establish a data connection with a computer. If possible, try using a different cable.
     • The phone's USB port is dirty. Try blowing out the USB port on your phone compressed air from a can to improve the connection.
     • The USB port on the computer is not working properly. Try connecting to a different USB port. (You can also connect your phone to another computer to determine if the problem is with the USB connection to a specific computer.)
2. Restart your computer and phone

   To restart your phone, press and hold the Power button and then swipe down on the screen when the message appears slide down to turn off. After turning it off, plug it back into the USB port to turn it back on.

   1. If rebooting does not resolve the issue, try one of the following solutions.
      • Press and hold the Power button, then swipe down on the screen when prompted. After turning off, turn your phone back on by pressing the Power button again.
      • Remove and replace the battery located under back cover phone (if possible). After that, turn on the phone again by pressing the Power button again.
   2. After reboot Windows Phone 8 follow the manufacturer's directions to restart your computer.
3. Make sure your phone has Last update BY
   1. Swipe left to the list of applications.
   2. Tap Settings and then tap Phone update.
   3. Touch the button Check for updates.
   If an update is available, your phone will tell you to install it.
   

4. If in the dispatcher Windows devices indicated that there is a problem with the device, or if the installation is not the best latest driver Windows Phone 8, update the driver. To do this, follow these steps:

   1. Connect your Windows Phone to your computer using the included USB cable.
   2. In Windows 8: From the Start screen, type "Device Manager" and then select Settings and device Manager.
      On Windows 7, Vista or XP: Click the Start button, click Computer right click mouse, and then select Properties.
   3. A window will appear with the computer name and a list of files. (If the files don't appear, click the computer name.) Your Windows Phone 8 name should be listed under Portable devices. If Windows Phone is not installed correctly, it may be accompanied by yellow in the list Exclamation point. It may also be listed in the section Other devices as a USB device or unknown device.
   4. Double click select Windows Phone (under Portable devices) or unknown device to open the Properties window.
   5. On the Driver tab, click the Remove button.
   6. In the window Device removal confirmation select Remove driver programs for this device and click OK button.
   7. Return to the Device Manager window. From the Action menu, select the command Update hardware configuration.
   8. Open section Portable devices, double-click the name of the one you want Windows phone Phone and open the Driver tab.
      Note: If the phone name is not displayed, select the unknown device listed Other devices and then go to the Driver tab.
   9. Select Update driver.
   10. Select an item Search for drivers on this computer.
   11. Click Browse, navigate to the "C:\Windows\Inf\" folder on your computer, and then click OK.
   12. Click Next and, if necessary, click Install. Only the Close command may be displayed.
   13. After driver installation is complete, close open windows to exit Device Manager. Restart your computer when prompted.
   To manually download and install Windows driver Phone, follow these steps.
   1. Go to Microsoft Update Catalog.
   2. Search for "windows phone winusb". As a result, the article "Windows Phone - Other hardware - WinUsb Device" should be found.
   3. Click the Add button in the rightmost column.
   4. Click the link View cart(below the search field).
   5. On the page Updates to your cart click the Download button. Click Browse and select an appropriate location for the file, such as your desktop or Downloads folder. Press the buttons.
   6. Locate the downloaded file (it may be located in the "Windows Phone - Other hardware - WinUsb Device" folder) and double-click or tap it.
   7. Double-click the winusbcompat.cat file. Select a location on your computer to extract the file, such as your desktop.
   8. Repeat the steps from the section above Update Windows Phone 8 driver, but in step L, instead of opening the C:\Windows\Inf\ folder, open the file that you just saved.

Market digital applications- this is the main source from which the smartphone owner can install on the device necessary utilities and updates for them. Malfunctions in its operation can cause significant inconvenience in the functioning of the device itself. However, if the App Store does not work on Windows Phone, this problem can be resolved fairly quickly.

Possible causes of the failure

Before you begin troubleshooting, you need to find out Why doesn't the store work on Windows Phone?. There may be several reasons for this:

• - system error;
• - reset;
• -Market cache memory is full.

The choice of tool to correct the malfunction depends on the factor that led to its occurrence.

What to do if a failure in the Store is caused by a system error

Often Windows Phone 10 store not working, and other versions operating system, due to a software glitch. In this case, it is necessary to eliminate it.

If problems with the Market are caused by system error, then a fault code should appear on the screen when you try to enter it. Thanks to him, you can find out what the problem means and how to solve it.

There are many error codes. Each of them talks about different types of malfunctions and has its own instructions for troubleshooting.

The store is not working due to a factory reset

Quite often, the user is unable to connect to the Digital App Market after performing a reset before initial settings manufacturer's plant. The thing is that when performing this operation, the Microsoft account password and login may be reset.

To solve this kind of problem, you need to log in to your account from your smartphone. If this fails, you can use your computer to recover the password for your account.

Also, if you cannot log into your account via PC, you need to create new account Microsoft and using its data to log in from the device. Moreover, all information about previously installed applications on this device will be lost.

How to clear Market cache

A full Store memory can also make it impossible to access it. In order to clean it, you will also need to use a computer.

Using your account information, you need to open the Store from your PC. In the search bar, you need to type the word “Run”. Then, from the results obtained, select the one that has the appropriate name. A separate input field will appear. In it you need to enter the command “wsreset.exe”. After confirming the action, the cache memory will be cleared.

The above methods are effective methods Troubleshooting digital Store. But if they do not help, and the connection still cannot be established, you should wait a while (at least a day) and try again. It is likely that the failure of the Market in this case is caused by the server, and not by the device itself.

Review of Nokia Lumia 520, about all “lumies” in general, or about OS Windows Phone 8 - it’s hard to say what is the best title for this article. However, in our case, the problem manifested itself precisely in the Nokia Lumia 520, so we’ll start with that.

I gave this yellow smartphone to my wife for her birthday earlier this month. The device is certified for Russia (Rostest). On the same day, we went to the MTS store to exchange a regular SIM card for a microSIM. Exchanged. Since then, the experience of using the device began. By the way, the firmware on the smartphone is up to date: updates were immediately installed “over the air” through the corresponding menu.

The problem appeared on the second day: an outgoing call was made, the connection was established, but conversational dynamics- silence, you can’t hear the interlocutor. Calling back did not help, the sound reappeared only after rebooting the phone.

We thought - it doesn’t happen to anyone, the device is complex, it malfunctioned, or maybe it’s an MTS or SIM card issue. But a day later the situation repeated itself - already with an incoming call. The phone with the ringer on simply vibrated; when answered, there was deathly silence in the speaker. The microphone most likely didn't work either. The second call led to the same thing. Again, only a reboot helped.

Of course, we were upset, but considering that rebooting helps, we decided that the issue was clearly of a software nature and it was worth waiting for software updates. Moreover, two weeks have already passed and it will not be possible to return the smartphone to the store.

Two more days passed, then my wife was listening to music with headphones on her smartphone, and at that moment I called her: again the same problem - I couldn’t be heard, I couldn’t hear her either. She tried speaking both through a headset and without it. After the connection was interrupted, the music did not start playing either - the device generated some kind of error. At least with headphones, at least without. A reboot helped, but literally half an hour later the problem appeared again! At the same time, I myself had been tormenting the device for a long time, trying to find a way out - the music in the player would not play (the smartphone tried to open each track for a long, long time, but to no avail), and I also could not listen to the ringtone. There was no sound coming through the headphones either (the conclusion is that the speaker itself is working). And, of course, the phone didn't ring when incoming call, but only blinked the screen, and after picking up the phone the speaker remained dead.

An attempt to adjust the volume, change the melody, turn off 3G Internet or switch the phone to 2G mode, disable the energy saving mode and other manipulations did not lead to anything. Only reboot. At the same time, the phone is practically “clean” - contacts are loaded, mail is configured to work, Skype is installed, Mail agent is installed and that’s it. No viruses for you.

I decided to seek help from Nokia company. To do this, I went to their official website and in the “Contact” section, I selected “Visit support page”. There is a field “Need additional support” with the column “Enter the serial number (IMEI) of your phone”, which is what I did, having found out the name by *#06#, after which I logged in using my account Microsoft and I had the opportunity to talk with a specialist technical support Nokia online chat.

The girl answered all my questions regarding the described bug quite tactfully and skillfully. Her opinion is that the problem is the new SIM card, which was incorrectly registered in software phone. She had not heard anything about the jamb I was describing, the problem was not widespread (according to her information), so I was asked to make a backup of all data and perform a general reset of the phone to factory settings. Thus, the software will be completely reset and the glitch should disappear. In principle, regular option the proposed solution by any support service: a) do a general reset b) replace the SIM card.

We listened to the advice and did a general reset. Of course it didn't help - Today the situation repeated itself again. The phone rang, but after answering there was silence, no voice could be heard. The chime is just a vibration and the same silence in the speaker, the microphone also does not work.

At the same time, I googled this topic, asking the search engine queries such as “nokia lumia sound disappears”, “nokia lumia speaker sound disappears”, etc. As a result, I realized that the problem is quite widespread and apparently only the manufacturer himself does not know about it (as usual, however). Let me give you examples:

1. Question/answer on the Microsoft website regarding the Lumia 920 - answers.microsoft.com:

2. Question/answer on an unofficial site dedicated to Nokia Lumia - lumiaru.com:

3. In the same place, but about another model - Lumia 720:

4. Discussion on the forum dedicated to Windows Phone - w7phone.ru:

5. Discussion of Nokia Lumia 520 on the famous resource w3bsit3-dns.com:

6. Discussion of a similar bug in Lumia 920 on the official Nokia technical support forum:

And that's not it. Previously, I found an example of the problem of sound loss in the FAQ on the website of the Windows Phone operating system itself. The solution was to make a general reset or stomp into the SC. Just the point?

I also came across a topic on some forum with exactly the same jamb, only on a Windows smartphone made by HTC.

Conclusion: The described problem is not only with Nokia Lumia, but with Windows Phone 8 in general. Or a Windows glitch appears with a certain application. Perhaps a problem with some specific micro-SIM cards (MTS?), although the sound disappeared not only during the communication session, but also simply while listening to music. That is, the buyer of any smartphone on this operating system is not insured against this trouble. And the jamb is clearly not new, but it is very, very sad, and when it will finally be found, understood and corrected, science does not yet know. Maybe never. But still we wait and hope. Because, frankly speaking, I don’t see the point in taking a smartphone to a service center - the malfunction is most likely software, and there is simply no cure for it yet. Unless flashing a smartphone to custom firmware at home with loss official guarantee. Maybe it will help, but I can’t say for sure - I haven’t tried it. Or is this an individual case, and therefore concerns only the nth audience of users? certain applications. Wait and see.

PS. I asked a question about the problem on the official Nokia support forum. My topic was pasted as a message to a whole thread of similar victims. The only complaint is that the sound disappears. As an assumption, the situation is typical for those who have Mail Agent or ICQ installed. In our case there is a Mail agent. Now let's take it down and test it. Then I’ll write back as an addition to the article. Discussion at the link.

Update from December 24, 2013

So, uninstalling the Mail Agent application is indeed solved the problem: Over the past 5 days, the sound on the smartphone has no longer disappeared. What conflicts with what - Mail agent with Windows Phone or Windows Phone with Mail agent - remains behind a veil of secrecy. However, the tablet was found, so if you are worried about the same problem, you can eliminate it by simply demolishing the crooked application.