Why is there a problem when creating an apple id. Creating an Apple ID on iPhone from the Settings menu

When trying to create an Apple ID for your iPhone or iPad, or when trying to purchase any digital product in iTunes, the user may receive the error message “For assistance, contact iTunes support: www.apple.com/support/itunes/ www". An attempt to start obtaining an ID first leads to a similar result, forcing the user to guess about the reasons for the occurrence specified problem. In this article I will tell you what this error is, what its causes are, and how to fix the error “For help, please contact customer service.” iTunes support» on your PCs.

This is what the mentioned message looks like:

This problem is international in nature, and is observed among many Yabloko members throughout to the globe (English version messages – “for assistance contact itunes support..." occurs no less regularly).

According to indirect data, the occurrence of this error in most cases is associated with IP filters that are installed by Apple on unreliable IP addresses individual users(for example, from IP data it was previously carried out incorrect registration with entering incorrect data, there were problems with payment card and so on).

Also, the cause of this error is a standard failure on Apple servers, which also happens sometimes.

How to Fix the "Contact iTunes Support for Help" Error

The solution to the "contact iTunes support" problem may be as follows:

Use US data when registering an Apple ID. If the error I'm looking at appears, do the following:
Open App Store and log out of your current account. On the “Selection” tab, go to the very bottom, and, tapping on our login, click on “Logout”.
Go to the search tab and search there free application, for example, let it be “Youtube”. Click on “Get” (receive), in the menu that appears, click on “Create Apple ID”.
Select a country " United States"(USA). We accept the license agreement by clicking on “Agree”.

Enter your registration information:

Email(Email). Here it is better to choose world ones postal services, let it be Gmail.com (mail from Google).
Password(password) – combination Latin letters, numbers, and a special character;
Security Info(safety information) – here you need to specify security questions and the answers to them (remember both, they may be needed when recovering your password);
We indicate the date of birth(preferably yours or loved one so as not to forget to reset your password if necessary)
In the column " Billing information"(billing information) select the payment method “None” and tap on “Next”.

Now you need to enter your real American address and phone number. It's better to take some real address from the state of Florida (there are no taxes on purchases made in the App Store).

Enter the following data, all in English:

Street (street);
City (city), for example "Tampa";
State – FL (Florida);
Zip Code (index) – for Florida it is 32830;
Area code (city code) - for Tampa it is 813;
Phone (telephone) – the last ten digits are needed.

This data can be taken, for example, by searching in Google Maps for some object with the specified data (hotel, university or something similar).

After entering these details, you will be taken to the verification screen. Check the email you provided earlier and follow the link from the confirmation email. Apple letters. If your application (in in this case"YouTube") will begin to load, this will mean successful creation Apple ID.

Conclusion

In this article, I looked at the error “Contact iTunes Support for Help,” and various options her decisions. I recommend trying the method of obtaining an Apple ID described above, changing your IP, and also contacting Apple support, who will try to help you fix the dysfunction described above.

In contact with

Good time! As I have repeatedly noted, every user of devices from the company from Cupertino must have an Apple ID account. Yes, what should there be - I simply must! However, sometimes even during registration there are various errors, which prevent the creation of this identifier. What to do? Don’t register anything and use the device “as is,” thereby depriving yourself of the pleasure of using the gadget to its fullest?

The correct answer is no, no and no again. Problems must be dealt with, and today’s article is dedicated to why an Apple ID may not be created and, most importantly, what to do in this case. Are you ready?

Let's go, well! :)

The most common mistakes when creating an Apple ID

In fact, there are not many of them, because the process of registering an ID is quite simple, but the most common are these:

As you can see, almost all errors are associated with ordinary inattention. Although there is one more and it is worth talking about in more detail.

This iPhone has a free account limit enabled.

A wonderful message that can be encountered already at the stage of account activation. That is, the creation is successful, but upon entry it still fails. Most often, a similar inscription can be seen if someone used the device before you ().

Why is this even happening? Because the Apple company has set a limit on the number of accounts that can be activated from one iOS device. Why she did this is unclear, but the fact remains that more than three are impossible.

But there is a way out and here’s what needs to be done:

If you are using a computer with an operating system Mac system, then this can be corrected in iCloud settings on the PC itself. Enter your account details - it is successfully activated, now you can use it on your iPhone or iPad.
Look for another iOS device. When you find it, log out of your account (settings - iTunes Store, App Store - exit). Enter your data, the Apple ID is activated and you can use it on the gadget where you previously “reached the limit on the number of free accounts.”

Perhaps these are the main points that may interfere with the creation of an Apple ID. And as a rule, if you take them into account, then everything will go “without a hitch” and will be registered without failures. However, if even after reading you still can’t do this, then write in the comments and we’ll figure it out!

If you are a user of at least one Apple product, then you are in any case required to have a registered Apple ID account, which is your personal account and a repository for all your acquisitions. How this account is created different ways, and will be discussed in the article.

Apple ID is a single account that allows you to store information about your existing devices, purchase and access media content, work with services such as iCloud, iMessage, FaceTime, etc. In a word, no account – no opportunity to use the products Apple.

You can register an Apple ID account in three ways: using an Apple device (phone, tablet or player), through iTunes program and, of course, through the website.

Method 1: Create an Apple ID through the website

So, you want to create an Apple ID through your browser.

Method 2: Create an Apple ID via iTunes

Any user who interacts with Apple products knows about, which is effective means to interact your gadgets with your computer. But besides this, it is also an excellent media player.

Naturally, an account can be created using this program. Previously, our website has already covered in detail the issue of registering an account through this program, so we won’t dwell on it.

Method 3: Registration via Apple device

If you are iPhone owner, iPad or iPod Touch, then you can easily register an Apple ID directly from your device.

How to register an Apple ID without linking a bank card

The user does not always want or can indicate his credit card during registration, however, if, for example, you decide to register from your device, then the screenshot above shows that it is impossible to refuse to indicate the payment method. Fortunately, there are secrets that will still allow you to create an account without credit card.

Method 1: registration through the website

Method 2: Register via iTunes

Registration can easily be done through the iTunes program installed on your computer, and, if necessary, you can avoid linking a bank card.

This process has also already been discussed in detail on our website in the same article on registration through iTunes (look at the second part of the article).

Method 3: Register via Apple device

For example, you have an iPhone and you want to register an account without specifying a payment method from it.

How to register an account in another country

Sometimes users may encounter the fact that some applications are more expensive in their native store than in the Store of another country, or are not available at all. It is in such situations that it may be necessary Apple registration ID of another country.

For example, you want to register American Apple ID. To do this you will need to run on computer iTunes and, if necessary, log out of your account. Select a tab "Account" and go to the point "Go out".

Go to section "Shop". Scroll to the very bottom of the page and click on the flag icon in the lower right corner.

The screen will display a list of countries from which we need to select "United States".

You will be redirected to the American store, where in the right area of the window you will need to open the section "App Store".

Again, pay attention to the right area of the window where the section is located "Top Free Apps". Among them, you will need to open any application you like.

Click the button "Get" to start downloading the application.

Since you need to log in to your account to download, a corresponding window will appear on the screen. Click the button "Create new Apple ID".

You will be redirected to the registration page where you will need to click on the button "Continue".

Check the box next to license agreement and click on the button "Agree".

On the registration page, first of all, you will need to provide an address Email. In this case, it is better not to use an email account with Russian domain (ru), and register a profile with a domain com. Optimal solution– creation of mail Google account. In the line below, enter a strong password twice.

When you log in to your account Apple system suddenly it gives an error, the device automatically turns into a “brick” or simply into a “dialer” in the case of a smartphone. Unable to use branded services: No access to iCloud, AppStore, iTunes, etc. Usually the access problem occurs after updating current version iOS.

Apple ID errors and how to fix them

The Apple ID error usually occurs when a user tries to log into their account when installing an application through the AppStore, making a purchase in iTunes, or turning on the device after iOS updates. This problem often appears in iOS versions 9.3.2 and 10 - this is due to Apple's transition to a two-factor authentication system.

First, make sure your Apple ID is valid. Checking this is quite simple: go to the Apple website and enter your account information - it should open. If this does not happen, you are either entering the information incorrectly or have forgotten your password. If the information is lost irretrievably, register a new “account”. If everything is fine with the Apple ID, then you need to find out the cause of the error by sequentially checking the options described below.

Error connecting to server

Messages like “Error connecting to the server”, “Failed connecting to Apple ID”, etc. occur for the following reasons:

The time and date settings were set incorrectly, or the device is not set to the correct time zone. It can be corrected by entering the required data (“Settings” - “Basic” - “Date and time”);
Date, time and time zone settings are set in the “Settings” - “General” - “Date and Time” menu
is hidden serial number your device. The “fix” is simple: in the “Basic” sub-item of the settings menu there is a section “About this device” - the serial number is indicated there. If it is not there, enter it manually, it is written on the package;
The serial number of the device should be displayed when you go to “Settings” - “General” - “About this device”
an outdated or beta software is installed on the device iOS version. Updating to the latest stable firmware helps here. To check your serial number operating system, you need to go to the “Basic” section of the settings menu and select “Software Update”. The system will check for new versions and report if there are any;
Current iOS version and available updates checked in the menu “Settings” - “General” - “Software updates”
poor quality internet connection. Reboot Wi-Fi router, if we are talking about home network. Restart the device itself, go to settings and select the Wi-Fi section. Click on your network and click the “Forget this network” button, then reconnect to it. Sometimes this method helps solve the problem;
To fix network problems, restart the device, in the “Settings” - “Wi-Fi” menu, select the name of your network, click “Forget this network” and connect to it again
it happens that the problem is not with you, but on the Apple server itself, for example, due to overload or technical work. On the company’s official website there is a “System Status” section, where all servers are listed and their performance is indicated. current time- sometimes it’s enough to check your problem with the state of the corresponding server and wait a little;
On the official Apple website you can see the current status and performance of Apple servers - sometimes failures occur due to technical work
Jailbreak your device. You can get rid of it by restoring factory settings. Launch iTunes on your computer, connect to it mobile device, wait until the program displays your device and select it. In the window on the right, click on the “Restore iPhone” or “Restore iPad” button, confirm the action and the system will restore factory settings without jailbreaking.
To remove jailbreak, you need to go to iTunes from your PC and select “Restore iPhone” (or iPad)

Access to Apple servers can be blocked by antiviruses and similar programs. Remember that they are not needed in iOS - you can safely disable them.

There are two more ways to solve the problem connecting to the Apple server:

Video: what to do if an Apple ID connection error occurs

Failure to sign in to Apple ID account

Failure to log in to your account sometimes occurs due to software problems on the server - then you need to wait until the technical work is completed. How to check this is described above, but if the problem is not on Apple’s side, then you should go through activation through the iTunes program. To do this, you need to launch it on your PC and follow these steps:

Invalid Apple ID

Invalid input signal Apple ID The ID along with a message stating that it cannot be used to unlock the device appears for two reasons:

Initially, the device was activated with a different Apple ID - this happens when you are not the first owner of the device. If you cannot contact the previous owner, but you still have the receipt, you can contact Apple technical support and describe the problem in as much detail as possible. If there are no purchase documents, you need to go to specialists at the service center.
Apple error - it occurs especially often after updating iOS to version 9. Update iTunes to latest version and try entering the data again. If it doesn’t work, call technical support or go to a service center.

Apple ID not found

This error appears when logging into your account, and its reason is simple - you forgot your exact login or password. In this situation, you can take the following actions:

Remember, it's best to use one Apple ID - it simplifies access to all applications and avoids confusion.

Apple ID creation fails

When creating an Apple ID, the system may also generate errors - usually this happens due to the user's carelessness. Here are a few reasons why ID creation may fail:

without entering credit card details, even if you only plan to use free content, you won’t be able to create an Apple ID. You should also not enter non-existent data - the system will definitely check the card;
To create an Apple ID, there are age restrictions: the user must not be less than 13 years old, and minors can create an account only with parental consent. A full-fledged account is given from the age of 18. If an age of less than 13 years was initially indicated during registration, then by changing the date of birth, it will no longer be possible to deceive the system. Here you will need to use a PC to create a new ID;
addresses on the icloud.com and me.com servers are not allowed as a login;
The username should not contain prohibited characters, for example, Russian letters. There should be no dots or numbers in the first and last names;
All password requirements must be taken into account. They are indicated next to the field for entering it.

Video: how to create an Apple ID without errors

Sometimes the system displays a message that the maximum possible number of free Apple ID - this happens when you are not the first owner of the device (it is impossible to activate more than three accounts on one device). If you have a computer with MacOS, you can activate your account from it. Otherwise, find an iOS device from your friends or acquaintances, on which you can activate your Apple ID.

This Apple ID is valid but is not an iCloud account

This rather rare problem occurs in two cases:

To prevent your account from being hacked, it is advisable to enable two-factor authentication.

If you receive the message “Your Apple ID has been disabled,” it’s annoying, but not fatal. Most likely, you have violated some rules for using the identifier. Apple disables an account for several reasons:

The easiest way is to create a new Apple ID, but if too much data was tied to the old ID, then it must be restored. To do this you will have to contact Apple technical support. You need to find out the exact reason for deactivating your account, eliminate it and reactivate your Apple ID.

Russian-language support can be contacted from 9 a.m. to 9 p.m. by phone numbers listed on the company’s official website. You can also order there back call, filling out special form, and start a chat with a specialist. If you own English language- write a letter to the email address indicated on the site and state your problem.

On the official Apple website you can order a call from a technical support specialist if you don’t want to call there yourself

Technical support will tell you the real reason for the shutdown and offer ways to cancel it. In the worst case scenario, you will be told that your Apple ID is blocked forever - then you will have to create a new ID.

Unfortunately, problems with Apple ID do not allow you to freely use applications installed on your iOS device, and generally cause a lot of inconvenience. remember, that hard reboot with data reset - an extreme way out of the situation, most often errors with account Apple can be solved in other ways. And, of course, be careful!