Apple phone number. Orange blog

It is difficult to fully study all the intricacies of the operation of apple technology - there are many products and they all have different properties and settings. Therefore, sometimes even advanced users have minor questions that take too much time to resolve. In this case, Apple has its own technical support team - you just have to write to them.

It works 24/7, so you can ask for help anywhere at any time of the day. The main thing is that the Internet is stable, because in this material I will look at the fastest and effective option requests - online chat. You also need to know English, but first things first.

Apple recently updated its support page to make apple.com/support look nicer. Once on the page, immediately scroll down. Our goal is to quickly connect with specialists, so feel free to click Contact Support → Get Started.

First you will be asked about your location. The main thing here is to lie a little and choose United States. Well, or Russia in case of complete misunderstanding in English. If religious or any other canons do not allow you to perform such a trick, then, alas, nothing will come of it - Ukraine is not on the list of countries. By the way, Russian technical support only provides online chat in 1 out of 10 cases, so I highly recommend making friends with a translator.

Then decide in which area you need help. In my case it's Apple settings ID - I don’t fully understand how to properly share purchases on App Store with other users, so in the next menu I select the appropriate item. The same operation is suitable for other topics, but not always. Basically, technical support helps solve non-critical software glitches or simply tells you how to properly configure a particular function.

Next, you can choose the option to contact a specialist. Although only one will do - online chat. Just click on the icon and fill it out necessary information about yourself and within a couple of minutes its window will automatically open. Wait for the first message from the employee - it is always pleasant. For example, "How are you doing today?" or “All problems are solved - and yours will be solved. Tell me what happened.”

I have asked for help via chat more than 10 times - technical support has always responded clearly and to the point. Another advantage of this method is that you can ask a question of interest in a completely inappropriate topic. This happens when the online chat for the problem you are interested in is unavailable - you can simply write about the non-working iPhone features in the MacBook support chat, and a specialist will redirect you to the right person. AND Have a good day still wishes.

In some situations with a Mac, specialists may even ask you to download a special program to view your screen. Like TeamViewer, but from Apple and super secure. And the employees won’t be able to do anything except show you where to click and what to do. It’s very convenient when you don’t understand anything at all - you just follow the prompts and that’s it.

By the way, if this option of contacting you does not suit you, there is an alternative - via Twitter. Just mention

Apple Company famous brand On the market mobile devices. They deliver quality products and provide a highly professional level of support to their customers.

The user relations department occupies a special place in the company. Let's tell you more about it.

Apple Contact Center

The company is international, which means it has its own representative office in each country, which is a completely autonomous unit and is capable of solving the problems of all citizens of the country.

Apple cares about its customers, so the contact center operates around the clock. Employees come on line in shifts to help solve user problems.

Alternative methods of communication

Information about others is available on the official Apple website telephone numbers. In the section responsible for support, numbers of all representative offices in the world are available.

The site visitor enters the address of stay or postcode. Next, he selects the product on which he would like to receive information.

A map will be displayed on the screen indicating the nearest sales points and service centers. Addresses and opening hours will be provided.

For the convenience of users, the company uses unique code for each user. It's called Apple ID. Linking is carried out after purchasing the company's first device.

The client will need to register and link bank card to your account. This must be done to pay for a purchase in the Apple store.

In the future, when contacting the customer service department, the user will only need to voice his identifier. The system will recognize him and provide information about his devices.

Given account name can be used to get into a private part of the Apple website.

Apple has provided its users with convenient and operational service support. Having any product from the company, you can dial support from your iPhone and ask a variety of questions: from the order of operation of certain keys and buttons to the order of settings of certain functions. You will also be able to learn about new properties of the company's products. You can also register your product, have your device repaired, or complain about poor service. The company is interested in ensuring that its customers always have a convenient and high-quality equipment, capable of competing with other flagships, and therefore devotes the lion's share to servicing its consumers.

To contact a company representative, you can go to https://support.apple.com and directly contact a specialist via online chat. If it is convenient for you, you can leave your phone number and the operator will call you back at the appointed time. If you have several questions, the expert will readily answer everything and offer accessible solutions. The service is available to its clients at any time of the day in different countries.

Also, if you are in Russia, you can call the single number at any time toll free number Apple hotline in the Russian Federation: phone number 8 800 555 6734.

If you are a resident of Moscow or the Moscow region, then you can quickly reach multiline phone support services: 8 495 580 95 57 at the rate applicable to your telephone operator.

Why do you need a hotline service?

By the way, if your Apple device is broken, you can leave a request for repair of your iPhone, iPad or Mac computer at the support service. A specialist will contact you the shortest possible time to resolve your problem and help you contact an authorized apple center nearby. After all, one of the main principles of the company’s work is trust in it and user support.

If you are interested in information about Apple products and details of its purchase, as well as guarantees for operation - the Internet is at your service Apple store Online Store, where you can order and receive at any time software, interesting accessories, necessary equipment. To purchase, you need to call the number 8–800–333–51–73, available from 9:00 to 21:00 on weekdays.

Apple has a wide network of service centers around the world and on all continents. So, by going to any website technical support companies you will find interactive map countries with addresses and phone numbers, chats for communication in the place where you are now. Support is provided by company specialists who will be able to communicate with you in a language you understand.

If you decide to call about a device problem, support will be provided faster if you find your device's serial number first, as this will help optimally connect you with the right specialist from those support.

If the need arises, there is also a convenient online request for support, after which an expert will contact you.

What else can you find out from support?

At the support service from specialists, you can find out about additional service methods, as well as find out whether the warranty on your iPhone or tablet is still valid by first entering the number serial device. The AppleCare Protection Plan provides telephone technical support and access to additional service Apple Service.

The main feature of the AppleCare Protection Plan is that it provides additional rights for all users: additional service maintenance universal support, service software product. A warranty on the hardware of the device can be obtained from the AppleCare Protection Plan for a period of up to 3 years, which in turn is cheaper than the cost of spare parts and payment for the work performed by experts who are authorized by Apple around the globe.

Under the AppleCare Protection Plan program, such products as MAC computers, modules, random access memory, accessories, batteries, drives, AirPort4 devices.

Often clients call the service because they need help - they forgot iPhone password, iPad or iPod touch, and even worse when the device is locked.

If you have a problem, for example, you lost your iPhone, it was stolen from you, or you found someone else's iPhone, in addition to contacting the police, you can report this to the service and technical support will help you block your data on the basis serial number iPhone ID or find the owner of the smartphone. There you will also be told about the capabilities of the Find iPhone function for Apple devices.

There are only 11 service centers authorized by Apple in Moscow, but you will not find their addresses on the official website or in Yandex and Google searches. Of the 10 sites, only one will be truly official, although it will be indicated on all of them. “Secret” information can be revealed by the technical operator Apple support and then after ten minutes of communication, which is not very convenient.

Small dents, scratches, traces of tampering - all this is grounds to declare an Apple device out of warranty and bill for repairs, although in fact official service The gadget would have been accepted under warranty. If the case is not under warranty, for example, a broken or flooded iPhone, then without your knowledge it is made under warranty. Then they hand it over to an authorized service for free repair or exchange for a new one, after which you pay for the “repairs”.

The saddest thing is that after a visit to a fake service center, they may refuse to provide service under warranty at an official service center, since the gadget may be damaged after unqualified analysis.

1. https://service-pro.ru/ m. Dmitrovskaya, st. Novodmitrovskaya, 1, bldg. 13 and metro station Vernadskogo prospekt, 37 Vernadskogo prospekt, building 2, Forum shopping center, 2nd floor
2. http://deepapple.com/ M. Belorusskaya, 1st Yamskogo Pole St., 17 c.1.
3. http://powerline.ru/ metro station Profsoyuznaya, Nakhimovsky prospect, 36
4. https://brobrolab.ru m. Paveletskaya st. Derbenevskaya d. 1 and metro station Aeroport, Khodynsky blvd., 4. Shopping center "Aviapark", 4th floor, store "M.Video"
5. http://www.mclabs.ru/ metro station Lubyanka, Novaya Ploshchad, no. 10 and metro station Varshavskaya, Chongarsky Blvd., no. 9
6. http://www.modernservice.ru/ m. Begovaya, st. Begovaya, 7 and metro station Rechnoy Vokzal, Solnechnogorsky proezd, 11 and metro station Domodedovskaya, Generala Belova d.35, M.Video store
7. http://cepco.ru/ metro station Preobrazhenskaya Square, Kolodezny Lane, building 3, building 25
8. https://care.b2x.com/ru/ru m. Teatralnaya, st. Petrovka, 2 and metro station Lubyanka st. Nikolkaya, 10
9. http://www.ymservice.ru/ m. Barrikadnaya, st. Sadovaya-Kudrinskaya, 20 and m. University, Lomonosovsky Prospekt, 25 bldg. 2 and m. Mayakovskaya, st. Tverskaya, 24 bldg.