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I can’t log into VKontakte (VK)? Why? Solution to the problem. Writes the wrong time. Opening access to a contact

I can’t log into Odnoklassniki - almost any user can encounter this problem. And, if this once happened to you, don’t panic, because a solution to the problem exists and we, together with you, will definitely find it! In this article we will answer the question “Why can’t I log into Odnoklassniki?”, and also tell you what needs to be done so that you can visit your favorite social network.

Don't know on your device? Read our other article and you will easily cope with this matter!

Why can’t I log into my Odnoklassniki page?

There are three main reasons explaining why you can’t log into Odnoklassniki:

  • Your profile in Odnoklassniki has been blocked for unacceptable actions on the site: sending advertisements, publishing erotic photos or videos, as well as materials that could help incite interethnic or interreligious hatred;
  • Your computer or laptop is infected with malware that does not allow access to the site;
  • Your Odnoklassniki page has been hacked by attackers.

It is very important to first determine for which of these reasons you are unable to log into Odnoklassniki, and only then solve the problem accordingly. How to do this? Very simple! We will give several accompanying “symptoms” for each of the options, and you yourself will be able to determine which of them more accurately describe your problem.

Infecting your computer with a virus

To get started, try accessing your Odnoklassniki page from any other device: mobile phone, tablet, your friend’s or neighbor’s computer. If in these cases there are no problems with logging in, then it’s all about your computer or laptop. Malware has been introduced into his system, blocking your access to Odnoklassniki. Below you can read how to deal with this problem.

Profile blocked by site administration

If you cannot log into your account from any available device, then there is a fairly high probability that your page was simply blocked by the administration of the Odnoklassniki website. Perhaps you accidentally violated the rules of use of a social network by posting something that the developers considered inappropriate. Further, in the appropriate section, you can find out how to resolve this issue.

Account hacked by scammers

If, when you try to open your page in Odnoklassniki, the message “Incorrect login or password” pops up in front of you, and you are sure that both are correct, it is quite possible that there were craftsmen who managed to guess the password for your account, and then they replaced him, so that you, in turn, could no longer enter.

This situation can be especially unpleasant if your Odnoklassniki profile has been linked to bank card- in this case, attackers will be able to easily withdraw your savings from it. What to do in such cases - read below in the appropriate section.

Can't understand? Then quickly read our other article - in it you will definitely find a solution to this problem.

I can’t log into Odnoklassniki on my page: what to do if it’s a virus?

If you suspect that your laptop or computer has been infected with a virus, you can take the following actions:

Run an antivirus on your computer

Probably every user knows that any device, be it a laptop, tablet or a full-fledged PC, must have an antivirus installed. It could be Kaspercky, dr.Web or another high-quality antivirus. Run full check your device.

If you are so careless that you have not yet bothered to purchase this most useful program, then find it right now good antivirus and download it to your computer.

Check hosts file

  • Now just restart your PC.

Clear the list static routes

  • Find among the programs the one called “Command Line”.

  • Click on it, and from the proposed action options, select “Run as administrator.”
  • In the line that appears, enter route –f, and then press the Enter button.

  • When the command is completed, run full reboot your device.

Check "Network Settings"

  • Open the control panel of your laptop or computer.
  • Find the item “Browser Options” or “Internet Options” in it.

  • Now go to Connections.
  • Find “Network Settings” among the suggested options and open it.

  • A pop-up window will appear in front of you. It should not contain paths to the automatic settings script, and it should not contain proxy server settings.

I can’t log into my Odnoklassniki page: it looks like I’ve been blocked

If your Odnoklassniki profile is blocked by the site administration, then only by contacting its employees you can solve this problem. Write a letter to the support service in which you tell in detail about your problem. Quite often this method helps.

If the developers of Odnoelassniki do not agree to unblock your page (this happens when there is a gross violation of the site rules, for example, posting or sending materials of an erotic nature), then you will have to accept the loss of your account and create new profile in Odnoklassniki.

I can’t log into my Odnoklassniki page: it was hacked by scammers

If you think that your page has been hacked, there is no need to waste time. Please contact Ok.ru support and notify them that your account has been hacked. You can do this as follows:

  • Open the login and password entry form on the Ok.ru website and find the “Help” inscription at the bottom of the screen.

  • You will see several thematic blocks with questions on the screen. Select "Profile Access".

  • On the page that opens on the left you can see a list with the most current problems users. You should open the “Other questions” item.

  • Now look for the “Contact Support” message on the screen. It is usually located at the bottom of the page.
  • You will see a form to contact support. The first column is the purpose for which you are writing the letter. Select “Restore/Delete Profile” as the goal.

  • The second column is the cause of your problem. Click on it and select one from all the options: “Profile hacked.”

  • The third column that will appear after specifying the subject of the appeal is what you can remember about your account. For example, you remember exactly the phone number to which it was registered, which means you choose this option.

  • Enter the data you know into the prepared line.
  • Also, be sure to include your address Email. Enter it in the correct box.

  • And finally, write down your problem in detail in a large window, indicating everything that you think will be important for moderators to restore your account. When everything is ready, just click on the “Send message” button.

We hope that our article was able to help you solve the problem with logging into this popular social network Odnoklassniki. If you still have any questions, write to us in the comments, we will answer everyone!

I can't log into my page

If you carefully read this article, then 99% of you will get in touch and communicate with your friends. Every day on the Internet there are more and more cases when users cannot open the site in contact.ru, despite the fact that other sites work stably and always open. Why is this happening and how can I get the site back online? The answer to this question is obvious: Your computer was infected with a Trojan virus, which blocked access to the Vkontakte.ru website.

Attention! Today, July 27, 2014, the VKontakte website is unavailable due to an accident in one of the VKontakte data centers in St. Petersburg caused by unprecedented heat.

When registering in contact.ru No need to send SMS! This is another scam of the virus out of your money. In this case, close the registration window and take measures to remove the virus.

Before all actions or call it recommendations what you want, you need to check your computer for viruses. To do this, use free program from Kaspersky. If the above programs did not help, then download this one, it was created just for you. Download .

If you urgently need to get in touch, then address bar enter “93.186.225.211” - the contact address. Often this method helps to make contact.

What to do if you don’t make contact?

You can read below how to remove a virus from Kontatka.ru.

Finding the file hosts:

On Windows Windows XP, Windows 2003, Windows Vista and Windows 7:

C:\WINDOWS\system32\drivers\etc\hosts – the hosts file is located here

On Windows NT, 2000:

WINNT\system32\drivers\etc\hosts – the hosts file is located here

Opening the hosts file for Windows users 7:

In Windows 7, a regular user cannot edit this file. To open the hosts file with the ability to edit it, you need the following:

  1. Go to C:\windows.
  2. Find the notepad file.
  3. Open Notepad (file name notepad) as Administrator.

Click on notepad right click mouse and select run as Administrator. When Notepad opens, click “File” - “Open File”. Go to the folder C:\windows\system32\drivers\etc and click on the hosts file ( double click left mouse) or in line file manually add hosts.

HOSTS won't open

If, when opening hosts, the “Select a program” window appears, then you need to select the Notepad program from the list and click the “OK” button.

Selecting a program in Windows XP, below is a screenshot as an example.

Selecting a program in Windows Vista and Windows 7, below is a screenshot as an example.


You can also open hosts by right-clicking on the hosts file and selecting "Open with" and selecting Notepad.

We delete unnecessary lines in hosts (remnants of the virus)

The hosts file should have something like this:

# Microsoft Corporation (Microsoft Corp.), 1993—1999

# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

# This file contains mappings of IP addresses to hostnames.

# Each element must be on a separate line. The IP address must

# should be in the first column and must be followed by the appropriate name.

# The IP address and hostname must be separated by at least one space.

# Additionally, some lines may contain comments

# (such as this line), they must follow the node name and be separated

# from it with the ‘#’ symbol.

# 102.54.94.97 rhino.acme.com # origin server

# 38.25.63.10 x.acme.com # client node x

127.0.0.1 localhost

# - this symbol means that given line is not read by the system, we don’t need to pay attention to it. You need to pay attention to lines that do not have this symbol. IN in this example we only have the line 127.0.0.1 localhost. If the file contains the lines vkontakte.ru, durov.ru or odnoklassniki.ru, then feel free to delete them, this will not cause any harm to your system.

When checking extra lines, be careful and check the entire document to the end. You must understand that only 127.0.0.1 localhost should remain. After removal no the required lines save the notepad file in the same folder where it was C:\windows\system32\drivers\etc. Click on close notepad and confirm your intention to save the file “OK”.

The hosts file should not have the extension hosts.txt, it should simply be hosts. It is also possible that you cannot open the hosts file due to a virus that is blocking this action. To bypass the virus you need to reboot the system, press the F8 button while rebooting. A download selection will appear on the screen. Use the arrows to select “Safe Mode”.

When the system boots, go to C:\windows\system32\drivers\etc, open hosts and remove the extra lines, see the instructions above. Sometimes deleting the entire hosts file can also help, but this is very rare. We reboot the computer. We go to the website vkontakte.ru. If we can’t log in, then we dig into the problem further.

Doesn't work in Kontatka.ru even after deleting hosts

We will look for the files vkontakte.exe and svc.exe:

Start -> Search -> Files and folders -> check the My Computer box.

Specify the file to search for vkontakte.exe and delete it. Then we also look for the svc.exe file and delete it. We reboot the computer.

After we have rebooted, we try to go to sites, open pages, and check the performance of the site on our computer. If everything is successful, use it for 2 minutes and reboot.

What to do if you don’t make contact? What to do if the above still doesn’t work?

1. I remind you to check free antivirus Your computer, here is the download link This antivirus no installation and no license required.

2. You may need to clear the cache. Start -> Run -> enter cmd -> A window will open (black), you need to type ipconfig /flushdns, press Enter and reboot.


Can also be used CCleaner program. The program is free and requires installation on your computer. Link to CCleaner program http://www.piriform.com/ccleaner.

3. When you open hosts, there is a chance that you are opening the wrong file. To be more precise, the hosts that you open is actually part of the virus, and the real one is simply hidden. To delete unnecessary lines, you first need to activate the display of hidden files. Go to Start -> Control Panel -> Appearance -> Folder Options -> Show hidden files and folders -> activate “Show hidden files”, located at the very bottom. Go here C:\windows\system32\drivers\etc\hosts and look, if there are two hosts files, then open them, the file that contains extra lines, delete it. Or delete both hosts files and reboot the system.

For Windows 7 users it will not be possible to remove hotst; to do this you need to:

  • Open Start -> All Programs -> Accessories -> Run Command Prompt as Administrator ( right key Click "Run as Administrator").
  • In the window that appears, write: net user Administrator /active:yes.
  • Then log out of your user, a new account named Administrator will appear. Go here C:\windows\system32\drivers\etc\hosts and delete the hosts file that we don’t need.
  • To disable account Administrator enter net user Administrator /active: no.

4. If you think that your provider has really blocked you, then you can easily check at home. To do this you will need an anonymizer website. You can easily find such a site through any search engine by typing “anonymizer”. Enter your site and use it. There is also a downside to this action: the creator of the anonymizer site may be a bad person and wants to steal your passwords.

5. Try a different browser. Maybe your browser was also infected with a virus or was not removed from the browser cache. Just install another browser: Mozilla Firefox, Opera or Chrome.

As soon as you log into contact.ru, change your password! This must be done for your safety.

If there are questions in the comments that are answered in the article, they will be deleted (the page has become long). Read the article carefully! That's all for today. See you soon!

In this video you can see why he doesn’t get in touch:

There are many reasons why we cannot log into our VKontakte account from our home or work computer. The system asks you to enter a phone number, activation code, information that the page is blocked, and so on. Of course, the person understands that I can’t make contact. A natural question arises: why, how to solve this problem, what to do?

Quite often we don’t get to our page and the situation “I can’t get in touch” arises, because we receive a message that the profile has been hacked, and a stream of spam is coming from the page. At the same time, we are asked to enter some personal information.

The search for a real solution to a problem usually begins after the input phone number or sending SMS does not bring results, only leading to money being withdrawn from the phone account. There is also a situation when the VKontakte website cannot open, producing various “digital” errors, for example, 404 or 403. The reasons why all these problems occur are usually the same. In rare cases, the cause of the malfunction is something else, but this will be discussed further.

If a page requires you to enter a phone number or code, you should never do this. The appearance of a page with information about suspected hacking indicates that the computer has a virus or other malicious software. Viruses can radically change network settings, so when you try to log into your accounts, you are redirected to a page belonging to scammers. Its design is completely identical to the VKontakte page, and the sent message automatically subscribes to a package of paid services.

Due to these actions, you may lose your login and password to enter the page. And then sending spam, and not just the problem “I can’t log into VK,” definitely cannot be avoided.

A little more about viruses

A slightly different situation also happens. We may not see any messages, but the page cannot open, giving an error, the same problem - I can’t get into contact, and that’s it. The reason may be the same virus changing the network route. The lifespan of such a site is quite short - less than that of viruses. That is why there is a high probability of “catching” malware that accompanies a resource that no longer exists.

This is how malware and viruses work. They record changes to system settings networks. Usually this computer file called hosts. As a result, the user enters the address of the social network vk.com into the command line, but ends up in a completely different place than he wanted, that is, on a fake site. The purpose of creating such sites, as we have already said, is to swindle money in favor of scammers or take over contact information.

How to solve the hacking problem, what to do

As one can understand from everything said above, in fact there is no hacking in technical use this concept is not happening. All changes in the hosts file caused by viruses are absolutely not dangerous. But other malfunctions may also occur. There are several ways to solve the “I can’t get in touch” problem, which we will look at below.

Resetting your computer's network settings using AVZ

To begin with, we should consider the simplest and convenient way solve the “I can’t get in touch” problem. In addition, it is also the fastest among existing ones. On the Internet you need to download the AVZ utility, which does all the work itself, so the user does not need to study in detail what exactly needs to be fixed in hosts and other files and sections. It is important to remember that you need to download the utility only from the official website. Then you need to install it, after unpacking it into the desired folder.

It must be launched only as Administrator. The main menu will open, where you need to first select the “File” section, and then “System Restore”. In the newly opened window, you need to check the boxes next to a number of items. Each computer has its own settings and operating system versions, but the checkboxes should definitely be opposite:

  • “Resetting SPL/LSP and TCP/P settings”;
  • “Recovering the Explorer launch key”;
  • "Replace the DNS of all connections with Google Public DNS";
  • "Cleaning the hosts file."

After all the checkboxes have been checked in the right places and removed from all other items, you need to click on the “Perform selected operations” button. Next comes the computer reboot, after which you should try to access the VKontakte website again. It is worth noting that while the utility is performing its functions, the connection to the Internet will most likely be lost, but after the operating system reboots, everything will be restored. Some latest versions utilities automatically adjust to system parameters, so in most cases the checkboxes will already be checked where necessary.

How to fix the hosts file yourself

Usually the first method helps. But if for some reason this did not happen, and it is again impossible to log into your VKontakte page, then you can manually correct the hosts parameters. This method is also suitable for those who do not want to download anything.

The first thing to do is to find the Notepad program in the Start menu, which is located in the Accessories folder. In Windows 8, it is better to use the search. Notepad must be run as Administrator. In the program menu you need to select “File”, then “Open”. A new dialog box will open where you can select the file format. You need to change “Text documents.txt” to “All files”. Open the hosts file located in the Windows/System32/Drivers/etc folder. If at the bottom open file If there are lines that mention “VKontakte”, they must be deleted. Then you need to save the corrected hosts, and then restart the computer.

Due to the fact that this method of solving the problem is quite simple and accessible to everyone, some viruses are designed in such a way that they place entries much lower than empty lines. So, if you couldn’t find what you needed right away, you can try scrolling down the Notepad window.

Troubleshooting using Windows Static Routes

If the problem is not in the hosts file at all, then we continue to look for the answer to the question of why I can’t get in touch. Most often, the cause of problems with logging into VKontakte is the registration of static routes in operating system. To solve the problem, first you need to launch the command line as Administrator. From the Start menu, select command line. Like Notepad, it is located in the Accessories folder. Right-click on it and select the line “Run as Administrator”. After opening, you need to enter the command route–f, and then run it Enter key. Usually at this point the Internet connection is interrupted. There is no need to worry, as in the case of work AVZ utilities. After restarting the computer, everything will be restored.

How to configure automatic network configuration script and proxy server

This variant of the problem is considered by experts to be the least likely among the reasons why it appears, but still it cannot be excluded. IN in this case a virus or malicious software writes addresses of third-party proxy servers or various automatic network configuration scripts into the computer system.

To make sure that this is the problem, go to the “Control Panel” of the operating room Windows systems. To do this, you can use the “Start” menu or the “My Computer” folder (for Windows 10 – “This PC”). Next you need to do this - select “Internet Options”. The icon may not appear, but in this case we return the “Control Panel” to classic look. In “Internet Options” there is a section “Internet Options”, where we click on the “Connections” tab, in which we click on “Network Settings”. Then you need to look at what is in this tab. The default is " Automatic detection parameters". Apart from this, nothing else should be installed. If something looks different, you need to do a factory reset. After this, you will need to restart your PC again.

Dr.Web Curelt and trial antiviruses

If none of the listed methods did not bring the desired result and did not solve the problem “I can’t log into VKontakte”, there is one more, last one. You can use the Dr.Web Curelt utility. It may not identify the problem, but it's worth a try since the utility is provided completely free of charge. It can be downloaded from the official website.

For some reason the utility didn’t help either? We download high-quality antivirus program. But only high quality. Almost all of them are paid, but most of the manufacturers provide users with the so-called Trial Version - trial version. Typically, its validity period is about thirty days. But this month is quite enough to examine your computer up and down, identify the reasons why you cannot access VKontakte and remove everything unnecessary and causing significant harm to the device.

Social networks can safely be called an integral part of the life of almost every person in our country. Communication, access to media files, posting your own photos and videos - all this has become commonplace and familiar. But from time to time, many users have a problem related to access to well-known resources - VKontakte and Odnoklassniki. In this article, we will look at the most common causes, as well as how to fix these problems.

Malware

Usually, inexperienced user it can be difficult to find a way out similar situation. Yes, the computer turns on and works without failures, but when the Internet starts, problems begin. For example, a window appears asking you to update your browser or operating system, send an SMS to access the site, and so on. It all depends on the imagination of scammers who take advantage of the illiteracy of users. And they call thunder and lightning on the “antediluvian iron”, beat on the “clave” and kick system units. We’re exaggerating, of course, but didn’t you want to vent your anger in this way? Don't break your computer. It is not the fault of the unfortunate machine that the user is not logged into Contact. It's all about the work Trojan horse. In this case, the antivirus will not see infected files, since the data has simply been changed, and there is no virus itself. Only reinstalling the browser or operating system can help here.

Reasons for lack of access to a social network

So, if I can’t log into Contact or Odnoklassniki, I need to perform a number of actions:

    1. It may also be that spyware has blocked your antivirus, and as a result you will need to install a different version. But most often, unfortunately, this action does not solve the problem, although you will still eliminate a couple of viruses
    2. Checking Internet access. Often the computer shows a network connection, but directly check access to other sites, and if it is present, then move on. If there is no Internet connection, another problem needs to be solved.

  1. If there are no viruses or after they have been neutralized, but there is no access to sites, you need to check. You can find it at: C:\Windows\system32\drivers\etc. Before doing this, do not forget to enable showing hidden files. You can open hosts with notepad. Next, look through all the lines and delete those where the name of the social network appears.
  2. If you cannot log into Contact from your work computer, then most likely the employer has blocked access so that employees are not distracted from their duties. In this case, you will not be able to do anything.
  3. Reinstall your browser as it may not work properly. In many cases, it is easier to update the program than to look for an error.
  4. It also happens that there are no viruses, the connection is normal, everything works, but a person is scratching his head and cannot understand why he is not logging into Contact. The problem is not always hidden in a virus or failures in the operating system. Most often, the administration simply contacts “Contact”. What to do in this case? If the message indicates that this is a temporary measure and you can regain access, then follow the instructions. This could be sending a message, filling out a questionnaire, answering questions. After a series of procedures, as a rule, access is restored. Why are pages blocked? If you didn’t send out invitations or sell the product, then most likely you were simply hacked. So after regaining access, be sure to change your password.
  5. If you've read this far, it means you still haven't logged into the social network. Let's try to go to other Russian sites. This is necessary in order to check the quality of the provider's work. It happens that due to their fault, access to some Internet resources, including Russian ones, is blocked. If you have partial access, then contact your provider and find out the reasons for the poorly functioning Internet.

in the browser

So, I still cannot get in touch, although I have access to other sites. In this case, you should clear the cache in your browser. To do this, you need to go to settings. In Chrome, it is enough to use a combination of hot keys Ctrl keys+ Shift + Delete, selecting the “Delete specified items” tab - “For the entire period” - “Clear cache” - uncheck all other checkboxes - “Clear history”.

Do you have Mozilla? Follow this sequence: “Tools” - “Erase history” - opposite “Cache”, check the box - “Clear now”. Finally, restart your browser.

In Opera, everything is also easy: “Tools” - “Delete personal data” - “Installation” - “Clear cache” - “Delete”.

If I cannot log into Contact or Odnoklassniki for this reason, then the problem will be solved. No - we are looking for another way out of the situation.

The harm of additional utilities

Check or remember if you have recently installed any plugins and add-ons, in particular VkSaver. Many utilities can disrupt the browser. If we talk about the mentioned program, it often blocks access to VKontakte. In this way, developers prevent downloading content from the network. If you own this application, then just disable/uninstall it and the problem will be solved. It is worth noting that you will need to manually erase some files that are located at: C:\Documents and Settings\All Users\Application Data. If they are not deleted, then rename them, restart the computer and then erase them.

In some cases, I cannot log into Contact because the site is reloaded. There may also be problems with the provider that provides poor quality Internet connections. This happens all the time, you just need to wait. If the problem is not resolved within 24 hours, follow the instructions given in the article.

User inattention

You previously visited a similar domain, for example, vkonlakte.ru or vkk.com. Without noticing the difference, the user mistakenly enters his data, providing it to scammers. Further spam is sent from the page, all kinds of groups are added. Developers quickly block hacked accounts, which causes a lot of trouble. If this is repeated more than once, then a lifelong ban is quite likely. In this case, you will have to create a new page.

If, when entering your login and password, the message “Cannot authenticate via a secure connection” appears, then you need to update your browser. It is worth noting that in similar cases Always try to log into the site through another program. Everyone has Explorer installed out of the box, so use it.

How to protect your computer from viruses

Of course, completely protect the system from spyware impossible, but there are still the most common and proven ways to reduce the risk:

  • When the computer is turned on, the browser must also be running.
  • Install a high-quality antivirus, update it regularly and run a system scan.
  • Do not install dubious programs or click on links to third party resources, in particular from the VKontakte network.
  • Don't click on links, even from friends and family, until you've verified that they actually sent you the message.
  • Create two accounts on your computer: Administrator and User, and log in as the second one. The problem is that most of us log in as an administrator, and he can perform all the actions. Thus, if committed virus attacks, then any program will easily carry out all the manipulations. When you log in as a user, your rights are limited. AND virus program will not be able to change data in the registry, install its software, or paralyze the system.

The “Login” page has opened, but I can’t log into “Contact”. What to do?

  1. Check the correctness of data entry, layout and whether the CapsLock key is enabled/disabled. Perhaps someone changed your password and now you need to reset it.
  2. Check your system clock. Many sites block access if the time is not synchronized.
  3. When problems arise, I don’t rush to ask why I can’t log into Contact. One of the first things I do is check my Cookies settings. In any browser, the “Always Accept” option must be selected. Also clear your Cookies and restart your browser.

Password recovery

In some cases, users are unable to log in because they have forgotten their password. So they will have to rebuild it. This procedure was sufficiently complicated by the developers in order to prevent page hacking. As practice shows, scammers have found other ways to gain access to other people’s accounts, and ordinary users Now it's much more difficult to get your page back.

So, if I can’t log into Contact because of a password that was forgotten or changed by another user, then there are a number of steps to take.

Password recovery linked to a mobile phone number

Under the data entry fields, click “Forgot your password.” If your page is linked to a phone, then the actions will be as follows:

  • enter your phone number;
  • the system may request your last name, which is necessary for security;
  • confirm the data;
  • the system will send an SMS with a code that you need to enter;
  • come up with New Password and confirm it (just do not select your date of birth);
  • Another message will be sent to your phone with a new password;
  • Log in using your new details.

Password recovery without phone number

In the absence of a connection to mobile phone Please note the link below which indicates this factor. By clicking on it, you will be prompted to perform a number of actions:

  • enter old number phone and update it;
  • post and send photos to confirm your identity;
  • fill in the data provided by the developers;
  • wait for a response and the page to be unlocked.

If you are not sure of the accuracy of some data (you don’t remember exactly what phone number or email address you wrote down in the settings), then it is better not to indicate them. After completing the form, submit it. Just remember that the images must be good quality. Most often, the system requests a scan of your passport (first and second pages). Are you wary of sending such information? Then start new account, since there is no other way to recover the password, and therefore access to old page No.

As a rule, users do not even realize that by starting the computer and opening the browser, they will not be able to load the “contact” Internet page...

In this article we will try to understand sequentially the most common reasons that cause this problem.

1. The main reasons why you can’t log into VKontakte

In general, there are 3 most popular reasons due to which ~95% of users cannot access VKontakte. Let's briefly talk about each of them.

1) Enter no correct password or mail

Most often, the correct password was simply forgotten. Sometimes users confuse their email because... they may have several mailboxes. Please check the entered data again carefully.

2) You caught a virus

There are viruses that block access to various sites: for example, to antivirus sites, to social networks, etc. How to remove such a virus will be described below; it cannot be described in a nutshell...

3) Your Internet page has been hacked

Most likely, you were also hacked with the help of viruses; first you need to clean your computer of them, and then restore access to the network.

2. Why is the password incorrect?

Many users have pages not only on one social network “Vkontakte”, plus add to this several email boxes and daily busyness... You can easily confuse one password for one service with another.

In addition, many sites on the Internet do not allow you to have easy-to-remember passwords and always force users to change them to their own generated ones. Well, of course, when before you easily accessed a social network by simply clicking on your favorites in the browser, after a month it would be difficult to remember the password.

To recover your password, click in the left column, right under the authorization lines, the item “forgot your password?”.

2) Update the database, and then check the entire PC (at least the system drive).

3) Please note, by the way, that you have in and in installed programs. Remove suspicious programs that you did not install. It’s just that very often, along with the programs you need, all sorts of add-ons are installed that can embed various advertising blocks, preventing you from working.

4) By the way, a couple of interesting notes:

Removing "Webalta" from the browser -

3.1 Opening access to a contact

After you have cleaned your computer of various advertising programs(they can also be classified as viruses), you can proceed directly to restoring the system. It’s just that if you do this without removing the viruses, there will be little use - very soon the Internet page on the social network will stop opening again.

1) You need to open Explorer and go to the address “C:\Windows\System32\Drivers\etc” (copy without quotes).

2) This folder contains a hosts file. We need to open it for editing and make sure that there are no unnecessary or suspicious lines in it.

To open it, simply right-click on it and select open with notepad. If after you open this file the picture is as follows, then everything is fine*. By the way, hash marks at the beginning of a line indicate that these lines are comments, i.e. Roughly speaking - simple text that does not in any way affect the operation of your PC.

*Attention! Virus writers are cunning. From personal experience I can say that at first glance there is nothing suspicious here. But if you scroll to the end text notepad- it turns out that at the very bottom, after the heap empty lines- there are “virus” lines that block access to sites. That’s exactly what happened...

Here we clearly see that the address of the VKontakte network is written, opposite which is the IP of our computer... By the way, please note that there are no hash marks, which means this is not just text, but instructions for the PC that it should download this site to the address 127.0.0.1. Naturally, this site does not exist at this address - and you cannot access Vkontakte!

What to do about it?

Just delete all suspicious lines and save this file... The file should be left with something like this:

After the procedure, restart your computer.

A couple of problems that may arise...

2. Alternatively, you can use the popular Total program commaqnder - in it you just need to select the hosts file and press the f4 button. Next, a notepad will open in which you can easily edit it.

3. If it doesn’t work, then just delete this file. Personally not a supporter this method, but even he can help... Most users do not need it, and those who do need it can easily restore it themselves.

3.2 Prevention

To avoid catching such viruses, follow a couple of simple tips...

1. Do not install any software of suspicious quality initially: “Internet breakers”, keys to programs, download popular programs from official websites, etc.

2. Use one of the popular antiviruses:

3. Try not to access the social network from other computers. It’s just that if on your own you still control the situation, then on someone else’s computer the risk of being hacked increases.

5. If you have disabled automatic Windows update- then from time to time check the system for the presence of important “patches” and install them “manually”.