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Error when exchanging with the kernel, what should I do? "Error communicating with the kernel" nod32 antivirus. What to do

Solution

MESSAGE: Error when communicating with the kernel

Figure 1-1

MESSAGE: Installation of ESET NOD32 Smart Security/ESET NOD32 Antivirus completed prematurely

  • SOLUTION 1: Check out our Knowledge Base article about this error
  • SOLUTION 2: Perform manual removal

Figure 1-2

MESSAGE: Error 2878

  • SOLUTION: Check out our Knowledge Base article about this error

MESSAGE: Error 1603

  • SOLUTION: Perform manual removal

MESSAGE: SC Error Code 11

  • SOLUTION: When installing ESET Remote Administrator on the server, ensure that you are logged in as an administrator.

MESSAGE: Uninstalling the previous version failed. Please uninstall manually and run the installer again

  • SOLUTION: Perform manual removal

MESSAGE: The program version is not intended for server operating systems

  • SOLUTION: Please refer to the links below for detailed system requirements for ESET programs not intended for installation on server OSes.
    • System requirements for ESET NOD32 Smart Security / ESET NOD32 Antivirus (For Home)
    • System requirements for ESET Endpoint Security / ESET Endpoint Antivirus (Business)

MESSAGE: Enter a valid Password to continue deletion

  • SOLUTION: The installation and uninstallation of your ESET program is password protected. Click F5 To access advanced settings, expand Access settings → User interface → Password protection settings and enter the current Password to continue deletion.
    • If you do not know the user password, use ESET Unlock Utility to remove the password and restore access to configuration settings.

MESSAGE: This program is not compatible with the installed version. Therefore, reinstallation cannot be performed. Please uninstall the current version of the program and restart the installation

  • SOLUTION: Make sure you are installing the latest version of the program with the same name as the previous installed version of the program. For more information, check out the ESET Knowledge Base articles:
    • What ESET program do I have installed and is it the latest version?
    • How to uninstall or reinstall ESET NOD32 Smart Security/ESET NOD32 Antivirus?

MESSAGE: Header is corrupted

  • SOLUTION: This error message occurs when the user tries to extract (unzip) a file with a .exe extension instead of automatically extracting the files. When you have downloaded the ESET program installation file from the ESET website, double-click the left mouse button on this file and the automatic installation will begin. The installation files will be automatically extracted and the installation wizard will guide you through the entire installation process.

MESSAGE: This installation package is for 32-bit operating systems. Please use the installation package for 64-bit operating systems to install

  • SOLUTION: An error message occurs when a user tries to install an ESET product on an operating system with an operating system architecture that does not match the architecture of the ESET product itself. To install the correct version of ESET software or to determine your operating system type, please refer to the following ESET Knowledge Base articles:
    • Which version (32-bit or 64-bit) of ESET NOD32 Smart Security or ESET NOD32 Antivirus should I download?
    • Which version (32-bit or 64-bit) of ESET Business software should I download?

Figure 1-3

MESSAGE: A network error occurred while trying to read from the file: ⌈folder/filename⌉.msi or entries in the application event log Program: ESET ⌈program name⌉ -- Error 1316

Figure 1-4

Figure 1-5

  • CAUSE: This type of error occurs when the installation file with the .msi extension has been renamed. The name of the ESET installation package with the extension .msi has been changed.
  • SOLUTION: Use the installation package.msi with the original file name. You can change the file name to its original name. If you do not know the original file name, we recommend that you download the installation package again from the Download section on the ESET website and ensure that the name has not been changed.

If you are unable to resolve the issue, please contact our ESET Technical Support.

Article number: KB2955| Document number: 21777| Last updated: September 7, 2016

"Error communicating with the kernel" nod32 antivirus. What to do?

    If node32 gives you the error Error in communication with the kernel, then this means nothing more than the appearance of a virus on your computer. Because of this, the antivirus cannot work properly. To remove this virus when the node is idle, you need to download the AVZ program.

    This error means that you have some kind of virus program on your computer that is preventing your antivirus program from loading automatically. You need to either install another antivirus program that will scan the system and delete the infected file, try to roll back the system to a given point when there was no virus yet ( although this is not a guarantee) or you will have to reinstall the system itself with a new one and the antivirus program should be the first program that you install, so as not to pick up a virus from the Internet again. Never disable it, even if you are asked to do so, supposedly everything is safe, since it Again, it is fraught with new infections of the system and subsequent reinstallation.

    Antivirus needs to be installed IMMEDIATELY after Windows has been activated, and not when it is about to die. Windows ALREADY has a virus, it needs to be treated, for this there are free treatments from Kaspersky, but I still recommend AVZ - it’s more reliable. You also need to check whether all the node’s libraries remain intact.

    This error indicates that you have a virus on your computer and it is simply blocking the antivirus program. In general, I recommend using Kaspersky; I have never had such problems with it.

    Well, to solve your problem, you need to clean your computer in safe mode, and then reinstall the antivirus program.

    This error is associated with the blocking of the antivirus program by a virus that has entered the computer. In such cases, it is recommended to start the system in safe mode and reinstall the antivirus (or install another), then clean the computer and the problem should disappear.

    Start the system in safe mode and try to scan and clean autostart, something is blocking your antivirus program and will continue to block until you turn off this nasty thing. It’s best to clean your computer from outside, and then install node32, although I had it installed, I’m tired of cleaning it every week, because it lets a lot of viruses through.

    Good day.

    Many users of the NOD 32 antivirus have encountered a similar problem, or rather an error. And the likely reason for the appearance of such an error is the presence of a virus on your personal computer. You can fix this error using the AVZ4 program.

    Try completely reinstalling the antivirus itself or installing a new one (for example, Dr WEB).

    The problem is that you have a virus on your computer that does not allow the node to fully operate. There is a solution.

    First you need to download avz4

    http://z-oleg.com/avz4.zip. Install and launch.

    if FileExists(GetAVZDirectory + logavz_log.txt) Then DeleteFile(logavz_log.txt);

    If DownloadFile(http://dataforce.ru/kad/ScanVuln.txt, GetAVZDirectory +ScanVuln.txt) Then ExecuteScript(ScanVuln.txt)

    Else ShowMessage(Unable to load AVZ script to detect the most commonly used vulnerabilities!);

    if FileExists(GetAVZDirectory + logavz_log.txt) Then ExecuteFile(notepad.exe, GetAVZDirectory + logavz_log.txt, 1, 0, false);

    After executing the script, a notepad will open with a list of vulnerabilities and links. Each link must be pasted into the address bar of the browser and press enter (insert one at a time, not all at once). We install everything that has been downloaded, and then reboot the PC. If no vulnerabilities are found, the AVZ window will simply close.

    http://pchelpforum.ru/showpost.php?p=621481amp;postcount=3 here it is described in pictures how to execute the script in AVZ. Good luck :)

    Your problem arose due to the presence of a virus on your personal computer. To eliminate it, use the AVZ24 utility; the program is very easy to use and does not require any installations. Just download it and run a full scan of your personal computer.

Solution

MESSAGE: Error when communicating with the kernel

Figure 1-1

MESSAGE: Installation of ESET NOD32 Smart Security/ESET NOD32 Antivirus completed prematurely

  • SOLUTION 1: Check out our Knowledge Base article about this error
  • SOLUTION 2: Perform manual removal

Figure 1-2

MESSAGE: Error 2878

  • SOLUTION: Check out our Knowledge Base article about this error

MESSAGE: Error 1603

  • SOLUTION: Perform manual removal

MESSAGE: SC Error Code 11

  • SOLUTION: When installing ESET Remote Administrator on the server, ensure that you are logged in as an administrator.

MESSAGE: Uninstalling the previous version failed. Please uninstall manually and run the installer again

  • SOLUTION: Perform manual removal

MESSAGE: The program version is not intended for server operating systems

  • SOLUTION: Please refer to the links below for detailed system requirements for ESET programs not intended for installation on server OSes.
    • System requirements for ESET NOD32 Smart Security / ESET NOD32 Antivirus (For Home)
    • System requirements for ESET Endpoint Security / ESET Endpoint Antivirus (Business)

MESSAGE: Enter a valid Password to continue deletion

  • SOLUTION: The installation and uninstallation of your ESET program is password protected. Click F5 To access advanced settings, expand Access settings → User interface → Password protection settings and enter the current Password to continue deletion.
    • If you do not know the user password, use ESET Unlock Utility to remove the password and restore access to configuration settings.

MESSAGE: This program is not compatible with the installed version. Therefore, reinstallation cannot be performed. Please uninstall the current version of the program and restart the installation

  • SOLUTION: Make sure you are installing the latest version of the program with the same name as the previous installed version of the program. For more information, check out the ESET Knowledge Base articles:
    • What ESET program do I have installed and is it the latest version?
    • How to uninstall or reinstall ESET NOD32 Smart Security/ESET NOD32 Antivirus?

MESSAGE: Header is corrupted

  • SOLUTION: This error message occurs when the user tries to extract (unzip) a file with a .exe extension instead of automatically extracting the files. When you have downloaded the ESET program installation file from the ESET website, double-click the left mouse button on this file and the automatic installation will begin. The installation files will be automatically extracted and the installation wizard will guide you through the entire installation process.

MESSAGE: This installation package is for 32-bit operating systems. Please use the installation package for 64-bit operating systems to install

  • SOLUTION: An error message occurs when a user tries to install an ESET product on an operating system with an operating system architecture that does not match the architecture of the ESET product itself. To install the correct version of ESET software or to determine your operating system type, please refer to the following ESET Knowledge Base articles:
    • Which version (32-bit or 64-bit) of ESET NOD32 Smart Security or ESET NOD32 Antivirus should I download?
    • Which version (32-bit or 64-bit) of ESET Business software should I download?

Figure 1-3

MESSAGE: A network error occurred while trying to read from the file: ⌈folder/filename⌉.msi or entries in the application event log Program: ESET ⌈program name⌉ -- Error 1316

Figure 1-4

Figure 1-5

  • CAUSE: This type of error occurs when the installation file with the .msi extension has been renamed. The name of the ESET installation package with the extension .msi has been changed.
  • SOLUTION: Use the installation package.msi with the original file name. You can change the file name to its original name. If you do not know the original file name, we recommend that you download the installation package again from the Download section on the ESET website and ensure that the name has not been changed.

If you are unable to resolve the issue, please contact our ESET Technical Support.

Article number: KB2955| Document number: 21777| Last updated: September 7, 2016

Question: Error when exchanging data with the kernel - Eset Smart Security


It was a normal day... I turned on the computer, it turned on for about 10 minutes. I decided to reboot and it started right away.
Then my antivirus (Nod 32) began to generate an error: “Error when exchanging data with the kernel.” The network disappeared. There is a suspicion of a virus. But what kind of virus is this that killed the antivirus? Help fix the problem.
I attached the logs.

Answer: Hello!

Via Control Panel - Uninstall Programs - remove unwanted software:

IObit Uninstaller

(File - Run script):

Begin RegKeyIntParamWrite("HKCU" , , "1201" , 3 ) ; RegKeyIntParamWrite("HKCU" , "Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\3\", "1001" , 1 ) ; RegKeyIntParamWrite("HKCU" , "Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\3\", "1004" , 3 ) ; RegKeyIntParamWrite("HKCU" , "Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\3\", "2201" , 3 ) ; RegKeyIntParamWrite("HKCU" , "Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\3\", "1804" , 1 ) ; ExecuteRepair(1) ; RebootWindows(false) ; end.

Computer will reboot.
This will close the vulnerabilities in IE.

Nothing suspicious (virus-like) anymore.

Contact us. (Or, if you want, we can reschedule).


One fine day I realized that on different computers with different systems (Win 7 Win 8)
but the update does not work for absolutely everyone
more precisely, they cannot be installed
after uninstalling NOD32 Smart Security 7-8 everything was updated successfully

How to fix this problem? so that there is an antivirus and Windows is updated

Ps it is possible that the antivirus requires permission to install updates, which I cannot give it because this happens when the computer is turned off)

Answer: Ask a question.


Hello. About 2-3 days ago my antivirus began to show the error “Error while exchanging data with the kernel.” Google Chrome also takes a very long time to launch (the longest launch is more than 5 minutes). When rebooting or restarting, the computer (laptop) also takes a long time to start (more than 5-6 minutes). I tried to fix the problem using the YAC program. did not help. I started looking for possible solutions to the problem and came across your forum. Following the design rules, I create a topic and attach the prepared logs. Waiting for your reply.

Answer: Thank you very much) Have a nice day)

Question: Eset Smart Security


tell me how to add a process to the firewall exceptions, already reviewed 100 sites in 100 ways, added nothing, nothing helps, persistently blocks one application

Answer: wow thanks that helped

Question: ESET smart security 8 restricts rights


ECET has limited access rights to the computer. Not all programs can write to the registry in the startup folder, I can’t kill the process in the task manager, I can kill the process only by starting the ECET deinstallation process, then interrupt it, and when the process is killed, install the necessary programs and restart the computer! There is nothing clear in the settings about what exactly is blocking the user. The user is one and only Administrator

Answer: qvad, +1.
Antivirus should protect, not freeze

Question: How can I add an Internet blocking program to ESET Smart Security 9?


I want to block a certain program in ess9 so that it doesn’t go on the Internet. where and where should I add it?

Answer: Yes, this is a firewall. I figured out where to do it.
For those who don't know, it's done like this:
1. Launch the program
2. At the bottom right there are Additional settings
3. On the left we go to the personal firewall
4. Select the rule to change
5. At the bottom left, click on Add
6. The menu will open like a book
7. Select Local, there is a place where you need to add a program and what to do with it.

Question: Creating a local update database for ESET Smart Security


Hello, I am wondering how you can create a local update database with your own keys?

Answer: This is a little different, I mean that this local update would have access not to everyone, but only to those who have the key

Question: Eset Endpoint security mirror


Greetings to all forum members! First time on your forum, I’ll immediately apologize if it’s offtopic. Good people, please tell me: I have a server on Windows 2008 with Eset endpoint security antivirus installed on it with a configured mirror, and it is necessary to have access to it via the global network, to the folder, i.e. and the whole thing is connected to the asus rt-n53 router
So I thought of solving this problem by forwarding ports, but alas, nothing works (I’m weak in networks, unfortunately)
Maybe there will be a kind person who will tell you where to poke, otherwise your head will swell

P.S. Once again I apologize, please do not ban me if I created the topic in the wrong place

Answer: Well, everything is fine, now all that remains is to reserve the server address in the dhcp server, forward the necessary ports to it on the router, in all firewalls, in PM and antiviruses, create an allowing rule or add it to exceptions

Question: The session will be terminated due to a data encryption error


Situation:
- there are 2 terminal servers on win2k3. One is old, but working (power is off, connected to the router, the other is new, working).
- there are a bunch of terminal clients that communicate via RDP

Transferred users from old to new (an exact copy of the first software)

Sometimes this is the message from users, both local and remote, who connect via the Internet.

"This session will be terminated due to a data encryption error. Try connecting to the remote computer again."
Even under uch. The administrator observed this several times.

The Internet connection does not matter.

When a user encounters a problem in ESET NOD32 antivirus "Error when communicating with the kernel", then he can be sure that a virus has appeared in his system, which interferes with the normal operation of the program. There are several action algorithms that solve this problem.

There are special utilities that will check your computer for viruses and junk without installation. They can also heal your system. You just need to download such a utility, run it, wait for the check to finish and, if necessary, fix the problems. Some of the most popular antivirus utilities are Dr.Web CureIt, Kaspersky Virus Removal Tool, AdwCleaner and many others.

Method 2: Removing the virus using AVZ

Like any other portable antivirus utility, AVZ can find and fix the problem, but that's not all that makes it special. To remove particularly complex viruses, the utility has a script tool that will help you if it is impossible to cope with other methods.

Use this option only when you are sure that your system is infected and other methods have failed.


Method 3: Reinstall ESET NOD32 antivirus

Perhaps the program itself has crashed, so you need to reinstall it. To remove the protection completely, you can use special utilities that will clean up the garbage after uninstallation. Among the popular and effective applications are: