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Reference eta. All ways to contact Yota. 24/7 Yota support phone number

It’s easy to contact by phone, although not many people know how to call the number hotline. On the official website the number can only be found in the FAQ section. Why is the number hidden so far away? The fact is that the operator focused on chatting; this approach significantly reduced the load on call center and you don’t have to wait tens of minutes for an answer.

Technical support phone

Clients, services used cellular communication, Internet have the opportunity to contact the service Yota support by number

Legal entities use

Reference and analytical center 24 hours a day. Calls from any region of Russia are free, regardless of the telecom operator you use, you will not be charged for the call made. Specialists will listen to your questions and help you resolve the problem. In order to improve the quality of services provided, subscribers will be offered to record a conversation with an operator, as every communication provider does.

What questions are Yota employees ready to answer? First of all this:

  • network coverage area,
  • current tariff plans,
  • equipment settings,
  • quality of services provided.

Other ways to communicate with organization managers

There are other ways to get help from company specialists. You can contact via online chat, which is contained in the “Support” tab on the organization’s website. Using it, the company’s subscriber will see that the chat is no different from what is familiar to the eye dialog boxes. You should enter your name and start using it. In most cases, the section redirects to frequently asked questions (faq). But if the user is sure that his problem is not among those available, he can use the button to contact an online consultant. As soon as one of the operators is free, he will enter into a dialogue with the consumer. Happens within a few minutes. Thus, the client, using the correspondence mode, receives the necessary advice and recommendations for comfortable use of cellular communications.

In addition to online chat, Yota operators have provided email. Each user of the service has the right to write to the address. But do not forget that the response may take a while.

It is important to remember the form feedback on the organization's website. After passing standard procedure identification – entering a name and a question, the user submits the form. The desired response is sent to the client’s email or by telephone call, depending on the completed contact information.

Communication via social networks

Knowing how to contact service center through social networks, the user can recommend Yota to his friends, make a repost, which will add advertising to the company. Exist public pages organizations that the subscriber will find on the website (section “Contacts”). It has been noticed that Yota employees respond much faster and more willingly on their pages on social networks than by email.

Public pages are useful because in comments and news in 90% of cases the subscriber finds the answer to his question. The Yota company can be found on Vkontakte, Facebook, Twitter, Instagram and others.

Owners of Yota SIM cards can communicate via SMS messages by sending their request to short number 0999.

Subscriber's personal account

You can also contact Yota operators using your personal account in the system. After registration, the user visits the online service to independently monitor and manage cellular communications. It is recommended to log in from your account social network. This will avoid unnecessary confusion. A personal account provides a lot of advantages to clients, such as:

  • changing Internet access speed;
  • operations with existing tariff plans (change, connection of other tariffs);
  • replenish your cell phone using credit cards any bank in Russia;
  • quick communication with Iota consultants.

Please note that account replenishment occurs without additional fee, feedback in the service’s personal account will help clients send the desired request to the organization’s technical support.

Thus, clients can contact Iota specialists by means of:

  1. phone call,
  2. online chat,
  3. feedback form on the website
  4. personal account,
  5. via email
  6. SMS messages.

If the user wants to personally communicate with representatives, he can come to the nearest Yota branch, the addresses of which are listed on the official website.

Tariff plans, contacts, geography of services provided may change. To do this, it is recommended to visit the official website, call the hotline number and clarify up-to-date information, if you wish, visit the nearest office of the institution to find out the details.

Since the Yota operator is still quite young and is still uniting a small amount of subscribers in comparison with such old and kind MTS, Beeline and Megafon, then each client has a lot of questions.


The reason for this is also the unusual company policy. The iota has very few branches; you can count them on your fingers. They try to work with clients only in remote mode: through online consultations on the website, in the mobile application, SMS service. Even the Yota operator number is not listed on their official website.

Sooner or later, subscribers accumulate a sufficient number of questions and a dilemma arises on how to call the Iota operator, because its number is not provided in an official source. In fact, there is a telephone, and it is free from any operator and city in the country.

Call operator Yota toll free number

There is one number for calling the operator 8 800 550 00 07. It is free from landlines and mobile phones any operators in Russia. While roaming, the cost of the call will be according to your tariff plan.

Other ways to contact the YOTA operator

Because Yota is the first cellular company that prefers to work with customers through the application and the official website, it offers many others remote ways contact a consultant. To do this, you only need an Internet connection. Since the tariffs require a traffic package, none of the subscribers will have problems with this.

How to contact the operator via SMS service

Each Yota client can ask his question to the operator in text format by sending a message to number 0999. In the “Text” field, formulate a logical question and click “Send”.

The answer will also be sent to your smartphone in the form text message already within 15 minutes. The waiting time depends on the workload of the staff, but usually will not exceed 30 minutes. sms free from Yota phones throughout Russian Federation.

Online chat on the website

Visit the web page mobile company http://www.yota.ru/support/mobile#/, on the left side of the screen you will see a section “Didn’t find the answer?”, it has a point "Contact the chat".

By clicking on it, a window will pop up with right side screen. You need to indicate the number personal account or name, city of residence, and also formulate the question. By clicking the “Ask” button, a chat will open in which your comment and messages from the consultant will be visible.

Online chat in mobile application

The same chat as on the website is available in the mobile application. Everyone has it Yota subscriber, because without this program it is impossible to even activate the SIM card. Click “Ask a question”, a chat window will open in which you can write a comment to the consultant. Wait for an answer; when it comes, a characteristic sound will be heard.

Official VKontakte group

To receive prompt advice, you can contact the service at any convenient time. technical support Yota. Mostly, various kinds of questions arise from clients at the very beginning of interaction with the company. Many of them, after connecting, do not even know how to call the Yota operator. And this is not surprising, because even on the company’s official website there is no helpline phone number.

It seems that the mobile operator deliberately hides such information. To find out the numbers of Yota operators you will have to spend a lot of time. And it turns out to be very easy to call. To do this you need to dial contact number phone 8-800-550-00-07 . The Yota hotline operates around the clock. The call is free from both mobile and landline phones.

After dialing number will happen communication with an answering machine, which can also help with automatic mode resolve some situations. If you couldn’t find the answer automatically, then you should wait to connect with a specialist. Before contacting the Yota operator, you must clearly formulate and prepare all your questions. This is the only way Yota support can help resolve the problem.

In most cases, the help desk is contacted when the following problem situations arise:

  • how to change the tariff;
  • find out the address of the nearest service center;
  • how to top up your balance;
  • why the money was withdrawn from the phone;
  • how to configure the equipment.

But that’s not all that worries subscribers. Currently, many people do not know how to call the Yota operator if they have problems with the Internet. Everything is quite simple. Eta communications specialists who serve mobile network, also deal with problems arising from the use of the Internet.

Specialists will answer these and other questions of interest and help resolve not only the problems of subscribers, but also those who are just planning to join Iota.

Other methods of communication

The Yota company has been actively developing in the Russian Federation over the past 5 years, and today you can meet subscribers using 3G/4G Internet from Yota quite often. The operator offers a wide range of tariffs, additional options, excellent coverage throughout the country, as well as high-quality support for all users.

And it is the Yota support service, its phone number, as well as other ways to contact it, that we will pay attention to today in this article.

24/7 Yota support phone number

To receive advice regarding any questions that may arise, solutions possible problems or connection/disconnection of services and tariffs, Yota subscribers have the opportunity to contact the hotline at single number phone. It looks like this: .

You can call the number listed above completely free of charge. Moreover free access is offered not only with subscriber numbers Yota phones, but also for calls from numbers of any other cellular operators in Russia, as well as from landline numbers phones.

However, you need to understand that when dialing to contact center from an outside phone number, the client will need to go through the verification procedure by answering the operator’s questions. A support specialist has the right to request information about passport data or contract data for the provision of communication services from Yota.

Customer support via SMS

If for any reason you were unable to call the Yota support service (high waiting time for communication, inability to make a call, lack of rush to resolve the issue), you can get advice from qualified hotline specialists via sending SMS messages.

To do this, you need to briefly but accurately describe the essence of the question or problem by sending it via SMS to number 0999. It is worth noting that this method is completely free, and Yota clients do not have to worry about being written off additional funds from the account for contacting support via SMS.

It is also important to emphasize that Yota offers support via SMS only to its subscribers, that is, clients of other mobile operators do not have the opportunity to contact by sending messages to the number 0999. Sent messages will remain unanswered, and the amount will be debited from their account, according to the terms of the tariff for SMS to numbers of other operators.

Yota support service in online chat

Last option for receiving qualified assistance from Yota support specialists, which we want to consider, involves contacting support through the online chat form. It is available on the operator’s official website and you can use it like this:

  1. Go to the official website of the operator yota.ru.
  2. Mainly navigation menu Click on the "Support" button.
  3. Select which device you are interested in help for: smartphone/tablet or modem/router.
  4. In the menu on the left of the page, find the “Didn’t find the answer?” window. and click on the “Contact Chat” link.
  5. In the window that appears, enter the client’s name or personal account, the city of use of the services, and the essence of the issue.
  6. Click on the “Ask” button and wait for communication with the operator in text mode.

Email support

If the essence of your problem cannot be conveyed via SMS, and you want to describe it in more detail, the most rational method of contacting Yota support service, both in Moscow and in any other region, is by email. The letter must indicate the text of the problem and send it to the address

The Russian telecommunications company has been operating in the services market since 2007. Over such a long period of activity, millions of subscribers have connected to the network, successfully using high-quality communications up to today. Thanks to a professionally organized service, all emerging issues are resolved quickly and efficiently for clients operator Yota The hotline is open 24 hours a day. Here they provide qualified information support to all subscribers who contact us, they help clarify unclear points.
You can call the hotline Yota lines with the following purposes:

In the article:

  • Get information about current tariff plans mobile operator, find out about the conditions and cost of switching from one program to another, connection deadlines.
  • Learn about the reasons for the inactivity of certain options and features, how to configure and activate them. You can also order the service if you need it, but have not yet connected it.
  • Get status information mobile account, latest expenses, the current tariff plan.
  • Ask about the sequence of setting up the Internet and other additional options that are necessary.
  • Find out how you can top up your mobile account.
  • Get the address of the nearest telecommunications company office to use necessary services, resolve existing issues.
  • Voice complaints and constructive suggestions.

Friendly support staff will try to provide all possible assistance, answering questions, informing in detail about the sequence of actions when we're talking about about changing the tariff plan, setting up, connecting the function of interest.

What is the hotline number of the Yota operator

If needed phone number Yota hotline, it’s easy to remember - 8 800 550 00 07. It is available around the clock, so you can call support immediately if the need arises. Regardless of which phone you use - mobile or landline, calls will be free. This will allow you to get detailed information about a topic of interest, to urgently resolve the issue, even if there is no Money on your mobile account.

The Yota operator hotline is available free of charge to residents of all regions of the Russian Federation.

Regardless of your location, you can find out any questions you may have in online mode by contacting staff cellular company.

Write down the Yota operator hotline number in your phone to have access to support services. This way you won’t have to waste time searching for the right numbers when the need arises. The hotline number is also registered on Yota ru, the official website of the operator, but the implementation of the method will become impossible if the problems encountered are related to connecting to the Internet.

Would you like to find Alternative option communications with telecommunications company employees? Consider a dedicated mobile app. You can send a message in the chat window, describing the problem in detail, and immediately receive an answer or clarification. Advantage mobile application the fact that you don’t have to wait in line, as when communicating by phone, due to busy operators who are unable to give a prompt answer. If delays in response occur, they will not be significant, as in the telephone direction.

Customer support on the official website of the mobile company

In addition to the hotline, the yota ru website is available to all subscribers of the mobile operator. Here you can find answers to your questions, get acquainted with current tariffs and conditions for transferring to another program. In addition, using personal account after completing a simple registration, you will be able to see current balance, expense statistics, and other important information. Here you can order reports to be sent by email, pay for communication services, and solve any existing problems. Additionally provided access to:

  • List tariff plans for private users and business programs;
  • Drawing up a cooperation agreement allowing you to obtain a SIM card at the nearest point of sale;
  • Coverage map;
  • Offers for owners of tablets and personal computers.

To obtain information on topics of interest to users, a special information section. Here are answers to common questions. If you do not find the information you are interested in, get advice from a representative of the cellular company. To do this, you don’t have to look for the Yota hotline phone number, just go to the chat menu. A window will open in front of you to instantly send messages. Here you need to describe the problem in as much detail as possible, and then ask questions that you would like answered. In the next few minutes, a company employee will give clarification on the topic under discussion, and you will not have to call the telephone line, which may be periodically unavailable due to overload caused by big amount requests.

The operator takes care of subscribers and has provided several ways to communicate with employees. Choose the option that seems most convenient and affordable. It’s more productive to communicate over the phone; you can immediately ask related questions as the specialist explains. But, always keep contact details with company employees, this will become alternative way, which you can use if it is impossible to organize communication by phone.