iTunes freezes when starting Windows 7. Reasons and solutions when iTunes freezes when connecting an iPhone

IN Lately For many users, iTunes freezes when connecting an iPhone, which makes it difficult to update software and download photos, music and applications. Official representatives of the company do not comment on this matter, so you have to find a solution to the problem yourself. We recommend performing all steps one by one, because at any stage the problem can be resolved and you will not need to move on.
First of all, check out the company’s news feed, where information about problems with the operation of the application may appear and possible ways its elimination.

Typically iTunes freezes due to the following reasons:

Outdated or problematic software;
Problems with automatic synchronization;
Downloaded podcasts;
Account;
Exposure to viruses or spyware.

Software Update

If iTunes freezes when you connect your device, the most likely cause is a software failure. Another one probable cause- usage outdated program, which has not been updated for a long time, as a result of which it cannot function correctly. You can solve the problem as follows: go to the center Windows updates and download current versions Software for your PC. But this method works only on official Windows builds. If iTunes freezes, you can download the latest version using the Apple updater or by downloading it from the company’s official website.

Disable automatic sync

Problems with iTunes when connecting an iPod may occur if there are problems with automatic syncing. In this case, you will need to disable it. You can do this by going to the “Edit” menu, and then “Settings” and clicking on the “Devices” tab. Next, you will only have to enable the “Prevent automatic synchronization” option by checking the box next to it. Confirm the changes and close the menu. We reconnect the iPad, if iTunes no longer freezes, then the cause was certain content. To completely eliminate the problem you need to: disable all types of content in the synchronization menu, iPad sync, and then activate each content type in turn and test until the program freezes. Once you've identified the problematic data type, remove it from your iPad.

Turning off podcasts and external modules

If at connecting iPad the program freezes, then a possible reason could be the variety of saved podcasts. It will be easy to fix the problem; to do this, you need to remove them. Select the episodes and click "Delete". Next, you will need to restart your iPad or iPhone, reconnect to your PC and enter the program again.
If the above solutions to the problem did not help you, then you need to try connecting your iPhone to another computer or logging in with a different account. Close iTunes, go to drive C, where we visit the “Users” folder, and then open “ Application Data" and "Apple Computer". Next is “iTunes” and “Plug-ins”. Copy the files and paste them onto the desktop of another PC. Re-open the application and check for the problem. It is important that the computer being tested has installed latest version iTunes.

New account

We recommend creating a new account and checking if the hang continues. To do this, open the “Start” menu, where we select “Control Panel”, click on “Add and remove accounts”. We create a new one and act on simple recommendations, then go to “Start” again and select “Log off”. We log in to the system under a new profile, open the program and check whether the malfunction remains.

If when connecting iPhone program hangs again, then do the following:

Check your PC good antivirus and if detected, erase all malicious objects;
Clear startup, leaving only really necessary programs in it;
Update your computer's software or restore to factory settings.

other methods

If none of the above helped you, then all that remains is to backup your iPhone. It is necessary to provide for the following points: save all data using an Internet connection, sending it to your email address and also do backup copy files by transferring them to your PC. If after creating a new account the problem does not recur, then to restore functionality you will need to restart the device, turn on the application using the old account, and then create a new media library and see if the error occurs.

If there is no longer a problem, then you can return it previous version media libraries, which can be done as follows: turn on the program again, while holding down the “Shift” key, and in the menu that appears, select and then restore the media library file that you used previously.

After unsuccessful flashing on the device screen you may encounter a problem such as iTunes icon and USB cable. If you updated via iTunes, then you will see in it the number of the error that occurred during the firmware update. Below are some types of errors that may appear in iTunes.

Decoding iTunes errors when the phone shows “connect to iTunes”

Error 1

Causes :
You are trying to downgrade the firmware to something that is not supported by your device or iTunes.
Solution :
Make sure that you are using the firmware for your phone, and use iTunes that matches the firmware you want to upgrade to.

Error 2

Causes :
The problem with ASR usually occurs with custom firmware with hackactivation and unlocking that uses a bad ASR Patch (Sn0wBreeze younger than 1.7 had this problem)
Solution:
Use different firmware.

Error 3

Causes :
The problem is most likely in the modem part.
Solution:
It is necessary to carry out diagnostics in Service Center

Error 4

Causes :
iTunes can't connect to service Apple servers
Solution:
Most likely you need to check your connection to Apple servers. It is also worth paying attention to hosts file, V Windows folder and, if possible, comment out the “#” lines with different IP addresses.

Error 5.6

Causes :
The firmware cannot be installed either because the boot logos are damaged, or because the device is entered into the wrong service mode
Solution:
A very rare error, you can avoid it by restarting the device in DFU mode and downloading the firmware via iTunes by clicking the Restore iPhone/iPad button

Error 8

Causes :
The difference is in the firmware for the device, also the error itself rarely “pops up”, in most cases error 3194 appears
Solution:
Try installing a different firmware version, as most likely previous firmware no longer subscribes

Error 9

Causes:
Kernel Panic - kernel error when flashing, analogue of BSOD ( Blue screen death) on Windows.
Solution:
The same occurs with custom firmware. It is worth rebuilding them or using others.

Error 10

Causes:
There is no LLB in the firmware ( Low Level Bootloader), without it the system becomes impossible to boot.
Solution:
Do not use custom firmware without modem upgrade from older versions of PWNage Tools and Sn0wBreeze.

Error 11

Causes:
The firmware is missing BBFW.
Solution:
Use another one, or add missing file to IPSW through the archiver.

Error 13

Causes :
There is a problem with the USB cable or connector on the device itself, an error also appears when you try to install the beta version of iOS
Solution:
Check to see if there is any damage to the bottom dock of your gadget, as well as to the cable itself with which you are trying to flash the device. If you are trying to update to a beta version, try to use a different one or, if possible, use OS X to install such firmware.

Error 14

Causes:
There is a problem with the firmware after jailbreak, try to recover with custom firmware. If that doesn’t help, the problem is in the USB.
Solution:
Restoring from custom firmware, or changing the port/computer

Error 17

Causes:
You are trying to “Update” a custom to another custom.
Solution:
It is necessary to “Recover”, preferably from DFU or Recovery.

Error 20

Causes:
The device was originally introduced into Recovery Mode and couldn't go to DFU
Solution:
It is necessary to start the device from the very beginning DFU mode and reinstall the device for updating

Error 23

Causes:
Typically a hardware error. It is also expressed by the fact that the phone cannot find out the IMEI or MAC address.
Solution:
Take it to a service center, or if you are happy with an iPod without WiFi and BlueTooth, then flash it using iTunes 9.0.2 and these instructions

Error 26

Causes:
NOR has not been version checked.
Solution:
Change the firmware file.

Error 28

Causes:
There is a problem with the device memory.

Error 27 and 29

Causes:
Cycling error when restoring in iTunes 8-9.1
Solution:
Use latest itunes or any version of iTunes for Mac.

Error 31

Causes:
The device cannot exit DFU mode
Solution:
Most likely there is a hardware problem with the device itself; for this you need to diagnose the gadget

Error 37

Causes:
The LLB in the firmware has been replaced with an analogue from a different device model.
Solution:
Rebuild custom or use another one.

Error 39, 40 and 10054

Causes:
Problem accessing activation and signing servers. Also, with error 40, there may be a problem with the Nand memory, processor or RAM.
Solution:
Try disabling the firewall and antivirus and flashing again. If the error remains, then you need to take the device to the Service Center for diagnostics, since most likely the problem is in the hardware.

Error 10**

Causes:
Occurs when downgrade / upgrade to a baseband different from that of the firmware. This doesn't mean the restaurant failed - it just tells you that the phone's firmware doesn't match the baseband.
Solution:
Use The Frimeware Umbrella to turn on your phone after an error (Kick Device Out of Recovery).

Errors 6 and 10

Causes:
Occurs due to a problem with your firmware - usually if you use the wrong boot/recovery logo.
On firmware 2.0, error No. 6 may indicate that you are not in DFU
Solution:
Upgrade to new custom firmware and use the correct boot/recovery logo or standard ones.

Error 1600 and 1611

Causes:
Custom firmware is not designed for DFU.
Solution:
Use Recovery Mode

Errors 16**

Causes:
The system for checking signatures of firmware files is not disabled.
Solution:
You must jailbreak before installing the custom, if you used Spirit you must also disable signature verification manually. To do this, install the Spirit2PWN package from Cydia.
JailbreakME.com is not suitable for installing custom firmware.
If you install custom iOS 4.1 and higher from PWNage Tools then you need PWNed DFU— we do it through RedSn0w or PWNage Tools

Error 1619

Causes:
iTunes cannot access your iPhone because... he is too old to work with your device
Solution:
Update iTunes.

Error 1644

Causes:
Firmware reading session interrupted.
Solution:
Do not touch the firmware file while iTunes restores your phone; make sure that kheubt programs do not manipulate this file.

Error 2005

Causes:
Error in iPhone responses. Typically caused by mechanical damage.
Solution:
Check the dock connector.

Error 3004

Causes:
An Internet connection is required for flashing.
Solution:
Make sure that your computer is connected to the Internet and that nothing is preventing iTunes from using this connection.

Errors 14**

Causes:
Damaged firmware file. Or USB port.
Solution:
— Download the firmware file from another source.
— Replace the wire, port, computer.

Errors 20**

Causes:
Data cable or USB port failure
Solution:
Change the data cable USB ports, if possible, try another computer.

Errors 3014

Causes:
Too much for a long time response from the Apple activation server
Solution:
You need to restart your computer/laptop and also “reboot” your Internet connection

Error (-39)

Causes:
iTunes can't download purchased music from iTunes Store
Solution:
1) Put iTunes version 9 or higher.
2) If you are using Web accelerators, turn them off and restart your computer.

Error (-3221)

Causes:
iTunes cannot contact the iTunes Store due to file blocking.
Solution:
Change access and iTunes rights and iTunesHelper to unlock their ability to transfer data with a remote server.

Error (-50)

Causes:
The error occurs after the sent request times out.
May be caused by:
-Browrdman
-Firewall
-AD filters
-Antiviruses
Solution:
If you have any of the programs listed above, configure them so that iTunes can contact itunes.apple.com and ax.itunes.apple.com
If an error occurs when loading video content.
Delete the video download cache, it is located in
Mac:
~/Music/iTunes/iTunes Music/Downloads
Note: The tilde (~) refers to your Home directory.

Windows Vista:
\Users\username\Music\iTunes\iTunes Music\Downloads\

Windows XP and 2000:
\Documents and Settings\username\My Documents\My Music\iTunes\iTunes Music\Downloads\

Find the file to download the video, its extension will be TEMP (*.tmp)
Start downloading again.

Error 9808

Causes:
Error when registering in the iTunes Store
Solution:
Start - Control Panel - Internet Settings - Advanced and check SSL 3.0 and TLS 1.0.
Afterwards restart your computer

Error 39

Causes:
Error when trying to sync photos.
Solution:
Try to create new album in iphoto.
Keep the album empty and only sync your iphone to this new album.
This will delete any photos that you have synced to the iPhone.
Now put some photos into a new album and sync your iphone.
If the synchronization went well, add a few more photos and sync your iPhone.
Keep going through this process until you get the same error.
If you get the same error, then you know that one or more photos in the last batch are causing the error.

Error 13001

Causes:
Broken iTunes library file
Solution:
Create new file itunes libraries- by deleting it and then opening iTunes and it will re-create it iTunes Library.itl

Errors 13014, 13136, 13213

Causes:
Software hole in iTunes
Solution:
Solution 1
Make sure you have the latest version of iTunes installed on your computer.
Solution 2
Close and reopen iTunes. If the problem persists, restart your computer.

Errors -1

Causes:
Error in the modem part of the device
Solution:
It is necessary to diagnose the device at the Service Center, since this error cannot be solved using the repair software.
Directions to Apple Service on Sumskaya 82:

If you have any questions. You can contact us - or by calling the numbers below. We will be happy to help you.

Our address:
Kharkov, Sumskaya street 82

Schedule:
Monday - Saturday from 10:00 to 20:00
Sunday - from 11:00 to 17:00

Owners of devices such as iPhone, iPad or iPod touch may encounter one unpleasant problem - iTunes freezing when connecting the device. The reasons for this phenomenon, as well as ways to solve this problem, will be discussed further.

Causes

The reasons for the freeze may lie in:

Solving the main problems

Let's look at each of the above cases and how to fix this problem.

Software Update

If iTunes freezes when connecting iphone, then the first of possible reasons there may be an error in software. It can also occur if the device software has not been updated for a long time and is no longer able to correctly display new versions of the program.

In this case, you must perform the following steps:

using the center Windows updates, install the latest versions of software for your computer (recommended only for official builds);
update the iTunes client by downloading it using the Apple updater or downloading the latest version from the company’s official website.

Video: Restoring iPhone 5 using iTunes

Disable automatic sync

The freeze may also be related to the process automatic synchronization. If this problem occurs, it must be disabled.

You can do this as follows:

After this, reconnect the device. If the problem no longer appears, it means that the problem was caused by a specific content type. What should we do in this case?

To completely fix the problem you need to:

Disable podcasts and plugins

Sometimes it causes freezing a large number of saved podcasts. To fix the problem, simply remove them by highlighting the releases in the list and clicking “Delete”. After this, you need to restart your iPhone or iPad, reconnect it to the computer and try to log into the program.

Causes

The reasons for the freeze may lie in:

Solving the main problems

Let's look at each of the above cases and how to fix this problem.

Software Update

If iTunes freezes when you connect your iPhone, then the first possible reason could be a software error. It can also occur if the device software has not been updated for a long time and is no longer able to correctly display new versions of the program.

In this case, you must perform the following steps:

Using Windows Update, install the latest versions of software for your computer (recommended only for official builds);
update the iTunes client by downloading it using the Apple updater or downloading the latest version from the company’s official website.

Video: Restoring iPhone 5 using iTunes

Disable automatic sync

Freezing may also be due to the automatic synchronization process. If this problem occurs, it must be disabled.

You can do this as follows:

After this, reconnect the device. If the problem no longer appears, it means that the problem was caused by a specific content type. What should we do in this case?

To completely fix the problem you need to:

Disable podcasts and plugins

Sometimes a large number of saved podcasts causes freezing. To fix the problem, simply remove them by highlighting the releases in the list and clicking “Delete”. After this, you need to restart your iPhone or iPad, reconnect it to the computer and try to log into the program.

How to restart an iPhone if the buttons don't work

According to reviews from users of Apple gadgets, it often happens that the iPhone freezes, and they don’t know how to turn off the device, since the buttons do not respond to presses, i.e. they simply don't work. This happens to models. iPhone phones 5s, iphone 6s, iphone 7 and others. But most often, of course, with outdated versions. For example, when the iPhone 4s freezes, but the device is not turned off, the display works - a very common situation.

So what should you do if the Quad S model is buggy and does not respond to button presses? There is only one way out - use the function Assistive Touch.

To enable this feature you need to:

Go to the main phone settings in the universal access section.
Find the item about physiology and motor skills (it is at the very bottom of the menu) and click on “Assistive Touch”.
On the screen of the gadget version five, 5 ES, iPhone 6s, iPhone 7 or other model you are working with, a special button translucent color.
Touch this button and the Assistive Touch menu will appear on the display.

That's it, the function is enabled, you can move on to the second and most important stage actions to reboot the gadget in a situation where it is frozen and the buttons do not function.

Any modern iOS device, be it the fifth or sixth version - for example, iPhone 6s, can be turned off not mechanically, but using touch technologies. This is done as follows:

By clicking on the “Assistive Touch” icon on the device screen.
Click on the icon that says “Device”, and then long press on the “Screen lock” section. Buttons to turn off and cancel this action will appear on the display.
Further, the user’s actions are intuitive for everyone - you need to touch the “Disable” icon and the procedure will be carried out automatically.
To turn on the device, you need to connect it to a PC or laptop via a USB cable, and it will work normally.

Thus, the device was rebooted in 2 stages - through sequential switching off and on. This is one of the most commonly used and fairly easy recovery methods. iPhone performance 6s and other models of the Apple smartphone, if it decides to hang.

What to do if your iPhone is stuck on the cord

This is a problem when the iTunes program icon and the cord from USB cable– quite common. Users usually consider this situation to be starting recovery mode. But this is not always the case.

In fact, with this manifestation of the iTunes program in interaction with the iPhone, it can mean one of 3 things:

normal recovery procedure;
recovery loop mode – obedient;
Recovery loop mode is naughty.

What does each of the above concepts mean? In the first situation - when the procedure occurs in normal mode - the device will do everything itself. You just need to leave the gadget for a while, and the system will restart itself. If the user urgently needs to cancel this mode, forcefully reboot the device.

But it happens that the iPhone forced reboot does not respond in any way and continues to display the iTunes logo on the screen. This is how the second situation arises - the obedient mode of the recovery loop. It must be said that the reason for the appearance of this mode is often software failures in iTunes. In particular, this often happens during the update process. operating system or gadget firmware. A loop can also appear as a result of a simple everyday misunderstanding when the cable randomly turns off during any action.

Why was this regime called “obedient”? Because it is reversible. The device can be restored to functionality by preserving all the data that was originally in its memory. To this end, the user must download and apply one of the many programs designed specifically for this:

RecBoot;
TinyUmbrella;
iReb and many others.

And finally, the third mode is naughty, which also arises due to problems with iTunes. This situation is more complicated because here the user will not be helped either by the special programs mentioned earlier, or by the procedure of forcibly rebooting the system. No matter what the owner of the smartphone does, the cord and the iTunes logo continue to remain on the screen. Of course, all data stored on the gadget was irretrievably lost. It’s good if the user foresaw the situation in advance and made a backup. If not, all that remains is to regret the lost data.

Having caught such a loop, all that remains is to try to flash the device. This procedure is difficult, and the master does not always succeed the first time, but it is quite possible. Often standard scheme firmware does not help and has to be applied special program– DFU. Information previously stored on the gadget is permanently deleted, and all data is restored from a backup, if there was one.