Central help desk. Unified information service of Russian Railways - hotline for passenger complaints

Call 009! We know EVERYTHING!

• The help desk phone number is easy to remember, only 3 digits - 009 !
• You can call from a landline or mobile phone.
• The service operates daily and around the clock.
• Service 009 is fast, convenient and accurate. This help service new generation.

Service access numbers 009

• For subscribers of PJSC MGTS - 009
• For subscribers of fixed-line operators - 009
• For subscribers of MTS PJSC - 009, 0987
• For Beeline subscribers - 009, 0987
• For Megafon subscribers - 009
• For Megafon subscribers (North-Western branch) - 009, 0987
• For TELE2 subscribers - 009, 0987

The tariff for service 009 for subscribers of PJSC MGTS is: from fixed-line phones - 49 rubles / min., from mobile phones - 66.05 rubles / min. Information on the cost of services for subscribers of PJSC Mobile TeleSystems can be found in the “Short Number Services” section on the website www.mts.ru or by contacting contact center by phone 8 800 250 0890 or 0890. For subscribers of other fixed and mobile operators, the tariff is set by each operator separately.

Service 009. Find out exactly, order quickly

By dialing a single number 009, you can use the most up-to-date database of one of the largest fixed-line operators.

reference Information

Data on organizations in Moscow, St. Petersburg and other cities of Russia: names, addresses, telephone numbers, fax numbers, website addresses, Email, and operating hours of firms and organizations of various forms of ownership.

Service information and additional services

• Searching for medications in pharmacies, ordering and home delivery - consultations on the availability of medications in pharmacies, consultations on the possibilities of obtaining medications through ordering/delivery; ordering and delivery of medications, the ability to order medications according to a prescription with subsequent purchase.
• Veterinary assistance – calling emergency veterinary care specialists to your home, consulting veterinarians by phone, searching for medications for animals.
• Computer help - call a repair and setup specialist personal computer to your home/office, consultations on computer assistance, software installation and updating, virus removal, data recovery, etc.
• Legal consultations – consultations with lawyers/lawyers on a wide range of issues (real estate, administrative matters, labor and inheritance relations, property disputes, etc.).
• Psychological consultations – anonymous consultations with a psychologist, information about methods used in various fields of psychology, psychological consultation by telephone, psychological support.
• Narcological consultations - treatment of alcoholism, withdrawal from binge drinking, emergency drug treatment, treatment of neuroses, depression, treatment of gambling and smoking addiction, weight correction, acupuncture.
• Hotels, holiday homes, boarding houses, sanatoriums in the Russian Federation - addresses, Contact phone numbers, availability, cost and room reservations.
• Tourism and recreation in Russia and abroad - consultations on organizing tourism and recreation in Russia and abroad, information on the availability of tours and the cost of tours, last minute tours, consultation on visas and international passports.
• Air tickets – order/booking, delivery of air tickets. Flight schedules, consultations on service at airports.
• Railway tickets - order/booking, delivery of railway tickets. Schedules of trains, electric trains, consultations on maintenance at railway stations.
• Cultural and entertainment events - information about the schedule, repertoire and events in theaters, cinemas, nightclubs, forums, concerts, museums, exhibitions. Cost and availability of tickets, booking tickets with delivery to your home and office.
• Information about sporting events and events - results and statistics of sports competitions, calendar of sports competitions, ordering and delivery of tickets.
• Organization ceremonial events– ordering special events, consultations, organizing weddings, birthdays, corporate events, ordering festive decorations, organizing congratulations and event programs.
• Computer help - calling a specialist to repair and set up a personal computer at your home/office, consultations on computer help, installing and updating software, removing viruses, data recovery, etc.
• Service " Personal Secretary» - call, remind about an important meeting, wake up, send a fax or email– our service operator will do all this for you.
• Financial information - operational exchange rates, securities quotes, trading results on stock exchanges, addresses of 24-hour currency exchange offices and ATMs, bank lending.
• Mobile (cellular) communications – consultations on models cell phones, technical capabilities of devices and accessories, advice on the sale/purchase of cell phones and accessories, information on prices for cell phones and accessories, advice and assistance in setting up cell phones, etc.
• Order pizza and other ready-made dishes from restaurants.
• Order and delivery of bouquets and flower arrangements.
• Ordering a passenger and cargo taxi, freight transportation throughout Russia.
• “Sober driver” service.
• Roadside assistance, ordering/calling a tow truck.
• Ordering/reserving tables in restaurants, cafes, banquet halls.
• Opening doors, locks, safes.
• Ordering a courier, providing courier services.
• Services for animals, grooming services (haircut and cosmetology), hotels for animals.
• Weather forecast in Moscow, the Moscow region, regional cities and regional centers of the Russian Federation, in the capitals of large foreign cities and resorts.
• Information about traffic jams.
• Traffic routes, driving directions ( public transport, by car, on foot).
• Encyclopedic information.
• Telephone codes Russia and abroad.
• “Young lady, connect” service (connection with legal entities).
• Much more.

Call 009! We know EVERYTHING:

How to spend your summer holidays?

Find out where the best beaches are?

Where do summer cultural events take place?

Where is an interesting movie playing?

How to spend a weekend in the Moscow region?

Find out where best places For fishing?

Where can you ride ATVs, boats and wakeboards?

Sea and river cruises

Summer holidays in boarding houses, sanatoriums and resorts.

And

For lovers of extreme recreation, mountaineering and mountain tourism.

Call 009! Service 009 - a new generation help service

Why 009? Because this is quality, efficiency, experience and a professional approach. Answers to a huge number of questions from different areas of knowledge. A variety of services over the phone, without leaving the couch. For example, you can book a table in a restaurant or order tickets to a concert, theater, or circus. Find out how to leave or fly to another city. How much will it cost if you want to take your beloved cat with you on a trip or try to bring a carpet on board an airplane? Is it possible to complain about road works being carried out outside your windows at night and who to call for this? When was your favorite singer born and who is he according to his horoscope? And also: WHERE? WHICH TELEPHONE ? WHO IS THE LEAD? WHEN DO THEY WORK? HOW TO GET THERE?

The help desk phone number is easy to remember, only 3 digits - 009 !

You can call from a landline or mobile phone.

The service operates daily and around the clock.

Service 009 is fast, convenient and accurate. This is a new generation help service.

Service access numbers 009

• For subscribers of OJSC MGTS - 009
• For subscribers of fixed-line operators - 009
• For subscribers of MTS OJSC - 009, 0987
• For Beeline subscribers - 009, 0987
• For Megafon subscribers - 009
• For Megafon subscribers (Moscow) - 009, 01888
• For Megafon subscribers (North-Western branch) - 009, 0987, 01888
• For Skylink subscribers (Moscow, St. Petersburg) - 009, 0987, 11888
• For TELE2 subscribers - 009, 0987
• For SIPNET subscribers - 009
• For subscribers of regional fixed-line operators - 8 809 505-40-09
• For SMARTS subscribers - 0987
• For NTK subscribers - 009, 0987
• For subscribers of OJSC Uralsvyazinform - 009.0987

The tariff for service 009 is 49 rubles/min. when calling from MGTS phones. Information on the cost of services for subscribers of Mobile TeleSystems OJSC can be found in the “Short number services” section on the website www.mts.ru or by contacting the contact center by phone 8 800 250 0890 or 0890. For subscribers of other fixed and mobile operators the tariff is set by each operator separately.

Service 009. Find out exactly, order quickly

By dialing a single number 009, you can use the most up-to-date database of one of the largest fixed-line operators in Europe (8 thousand updates per day).

reference Information

Data on organizations of the Russian Federation, Moscow, St. Petersburg and other cities of Russia: names, addresses, telephone and fax numbers, website and email addresses, operating hours, types of activities, etc.

Service information and additional services

• State financial markets Russian Federation and foreign countries (exchange rates, securities quotes, trading results on the exchanges of Moscow, the Russian Federation and foreign countries, guarantor banks in Russia, bank lending)
• Availability of medications in Moscow pharmacies, ordering and delivery of medications throughout Moscow.
• Airplane flight schedules, actual times of arrival and departure of a specific flight, ordering air tickets with delivery to your home or office
• Railway transportation on intercity and international routes, travel time, ordering train tickets with delivery to your home and office
• Schedule of intercity and international buses
• Addresses, contact numbers of hotels, motels, campsites in Moscow, availability, cost of living and room reservations in hotels in Moscow, St. Petersburg and other cities of Russia
• Repertoire of theaters, cinemas, concert halls, conservatories, circuses
• Information about theater premieres, plays, musicals, concerts and show programs, ticket prices and availability, booking tickets with delivery to your home or office
• Calendar of exhibitions and current expositions in Moscow, ordering excursions with a guide-translator
• Information about sporting events and activities: results and statistics of sporting competitions, ordering tickets for sporting events with delivery
• Weather forecast in Moscow, the Moscow region, regional cities and regional centers of the Russian Federation, in the capitals of large foreign cities and resorts
• Information about organizations and individuals in 26 countries
• Astrological forecast for all zodiac signs
• “Telephone secretary” services (call, remind, wake up, send a fax or e-mail - all this will be done for you by our service operator)
• Service “Young lady, connect”
• Ordering a passenger or cargo taxi, tow truck, “Sober Driver” service, gasoline delivery
• Order pizza and other dishes delivered to your home or office
• Making appointments with specialist doctors, procedures and laboratory research with the help of our operator, as well as calling a doctor at home
• Calling a veterinarian to your home, receiving telephone consultations on animal care
• Guide to entertainment venues in Moscow and St. Petersburg, organization and holding of corporate events, banquets, buffets
• Organization of sea and river cruises
• Consultations on choosing a restaurant in Moscow and booking tables for any day
• Consultations on fashion and style, information on discounts on clothes and shoes, as well as major seasonal sales
• Consultations on organizing tourism and recreation in Russia and abroad, registration of tourist vouchers
• Psychological consultation
• Consultations on funeral services
• Consultations on legal issues, insurance and real estate, as well as customs services
• Selection of vacancies
• Order and delivery of bouquets and flower arrangements
• Opening doors, locks, safes
• Providing encyclopedic data
• Much more

Need to call a person or organization, but you don't know the phone number? It is for such cases that there is a help desk, which has the most detailed telephone directories at its disposal.

It is enough to dial the number, provide the initial data, and after a few seconds you are tired female voice will dictate your desired number. Let's look at how this happens and where you need to call to get to the help desk.

A long time ago, when mobile communications did not exist, as well as the Internet, there was only one way to reach a help desk - from a regular landline telephone installed in an apartment, institution, or even from a pay phone on the street.

In order to make a call, you only had to dial two treasured numbers: 09 . This helpline still operates today, and anyone can call there on a landline phone and find out the phone number of the person or organization you need.

But if with companies and institutions everything is quite simple - just indicate their name - then when searching for an apartment telephone you will have to provide his last name, first name and patronymic, as well as home address.


If you are looking for Alexander Petrovich Ivanov, then, say, in Moscow there may be several dozen namesakes, so the address will help you choose from them the one you need.

It may also happen that the phone is not registered in the name of the person you are looking for, but in the name of another family member - in this case, the address is also necessary, otherwise you will simply be told that such a person is not in the database.

Service 09 is an all-Russian help service. In addition, many large cities have their own help desks.

In addition to the 09 reference service, today there is also a commercial reference 009, which provides information about companies, the goods and services they produce. There is a fee for accessing this service, unlike a regular help desk. At the end of the month, the amount spent on helpline 009 services will be added to your general account for the phone.

Calls to the 09 help desk from mobile phones of different operators are carried out in each case according to their own rules, which will be discussed below. However, for all operators without exception, the following number applies: 8-area code-990-91-11.

However, all calls are paid and are paid according to the current tariff plan of your SIM card. Calls to commercial helpline 009 are also dialed differently for each mobile operator.

A call to the 09 help desk from an MTS operator SIM card will not be free for you.


But you don’t need to be afraid of large expenses either: this is just the cost of a call to a landline phone at your current rate.

— To call the service 09 , you need to dial the combination *09 and press the call key.

— To the commercial information service 009 you can reach by dialing 009 or 0987 .

In order to call the all-Russian help service 09 from a Beeline phone, you need to dial 009 or 0987 .

The call fee is the same as for a call to any other landline phone.

Megafon has prepared a pleasant surprise for its subscribers: calling the 09 helpline has been made free of charge. You need to make a call to a short number 090 and ask your question.

For Moscow residents, this number is a little longer: 01-888 . Residents of St. Petersburg can use the number 0987 to speak with a city help desk employee.

Subscribers mobile network Tele2 for calls to the All-Russian helpline 09 use the usual number, but with an asterisk before the numbers: *09.


Unfortunately, the call will not be free, but you only pay for the call to a landline phone. In addition, you can use the numbers 009 and 0987 to ask a question to the call center operator of a commercial helpline.