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The camera does not record on Skype. Why doesn't the camera on my laptop work in Skype? Removing problematic Skype

Good afternoon.

Calls via the Internet are, of course, good, but video calls are even better! In order to not only hear your interlocutor, but also see him, you need one thing: a webcam. In every modern laptop There is a built-in webcam, which, in most cases, is enough to transmit video to your interlocutor.

1. Is the driver installed, is there a driver conflict?

The first thing you should do in case of this problem is to check whether the drivers are installed on the webcam and whether there is a driver conflict. By the way, usually included with a laptop, disk is coming with drivers (or they have already been copied to HDD) - try installing them.

To check if the drivers are installed, go to device Manager. To enter it in Windows 7, 8, 8.1, press the Win+R button combination and type the command devmgmt.msc, then Enter (you can also access the device manager through the control panel or “my computer”).

In the device manager, you need to find the “imaging devices” tab and expand it. It must have at least one device - a webcam. In my example below, it is called “1.3M WebCam”.

It is important to pay attention to how the device is displayed: there should be no red crosses opposite it, as well as exclamation marks. You can also go to the device properties: if the driver is installed correctly and the webcam is working, the “Device is working normally” message should be on (see screenshot below).

If you don't have a driver or it doesn't work correctly.

First, remove old driver, if he is. This is quite simple to do: in the device manager, click right click mouse over the device and select “delete” from the menu.

It is best to download the new driver from the official website of your laptop manufacturer. By the way, a good option is to use some special. driver update program. For example, I like DriverPack Solutions (for an article about updating drivers) - drivers are updated for all devices in 10-15 minutes..

You can also try the SlimDrivers utility - a fairly fast and “powerful” program that allows you to find the latest drivers for almost all laptop/computer devices.

If you can’t find a driver for your webcam, I recommend reading this article:

How to check the webcam's operation without Skype?

To do this, just open any popular video player. For example, in a video player Pot Player to check the camera just press " open -> camera or other device". See screenshot below.

If the webcam is working, you will see the picture that the camera will shoot. Now you can go to the Skype settings, at least you can be sure that the problem is not in the drivers...

2. Skype settings affecting video broadcast

When the drivers are installed and updated, but Skype still does not see the camera, you need to go to the program settings.

We will be interested in the “video setup” section:

Firstly, the webcam must be detected by the program (in the screenshot below 1.3M WebCam - the same as in the device manager);

Secondly, you need to check the box “automatically receive video and share the screen for...”;

Thirdly, go to the webcam settings and check the brightness and other parameters. Sometimes this is precisely the reason - the picture is not visible due to the brightness settings (they are simply reduced to minimum).

Start a video broadcast on Skype.

3. Other common problems

1) Before talking on Skype, check if any other program is working with the camera. If yes, then close it. If the camera is occupied by another application, then Skype will not receive the image from it!

2) One more common reason Because of which Skype does not see the camera, this is the version of the program. Remove Skype completely from your computer and install new version from the official website - http://www.skype.com/ru/.

3) Perhaps several webcams were installed on your system (for example, one was built-in, and the second was connected to USB and configured in the store before you purchased a computer). And Skype automatically selects the wrong camera during a conversation...

4) Perhaps your OS is outdated, for example Windows XP SP2 does not allow you to work in Skype in video broadcast mode. There are two solutions: update to SP3 or install a newer OS (for example Windows 7).

5) And lastly... It is possible that your laptop/computer is already so outdated that Skype no longer supports it (for example, a PC based on processors Intel Pentium III).

That's all, everyone is happy!

If the webcam is connected to the appropriate socket on the computer, but for some reason does not work, the problem may lie in the drivers. Some of the interactive devices support the Plug and Play system. Then drivers are not needed for them. But if there is no such mark on the webcam, then you should look into its packaging; there should be a disk with the software necessary for the device to work. If there is no disk, then you need to find the drivers on the Internet; it is best to download them from the manufacturer’s official website. The drivers are installed, after which the computer should reboot.

Computer problems

The problem may also be due to a faulty USB port on the computer. It's worth trying to connect the device to a different port; if there is only one, you'll need a friend's help. You need to connect the webcam on another PC and check its operation.

It would be a good idea to check your computer for viruses and malware. Activated on any antivirus deep check, after which viruses and programs are removed, if any, as well.

There are times when, when connecting a webcam, the system displays an information message that the device is busy with another application and the camera is not working. But it is unknown what application she is using. Then you need to completely remove all programs from startup operating system, and then restart the PC. If this does not help, you should think about reinstalling the entire system.

By the way, if the webcam does not work when connected to your PC, you need to immediately test it on another device. If everything is fine on another computer, then the problem is not in it, but in your PC.

Mechanical problems with webcam

If all options with software part If you have already tried and nothing works, you can try to disassemble the device. By to a greater extent the webcam is not, there is a lot more electronic stuff inside it, but everything is possible. If you notice any loose wiring or contact inside, take the device to a service center, and perhaps specialists will be able to fix it.

It is also worth paying attention to the condition of the tracks of the microcircuits or board. If they oxidize or turn white, liquid has been spilled on your webcam.

Problems with calls on Skype? Most likely, this is due to your or your interlocutor’s Internet connection. Low Internet, may result in connection to remote calls, delays and low quality sound and video. Additionally, if problems occur, you will see a call quality indicator. Use the following tips.

    Check your computer and Internet connection.
    Poor connection may cause disconnections, unclear or freezing video, and poor quality sound. If your connection quality is poor, you may receive the following notification: Poor network connection.

    In addition, the following may affect call quality:

    • Make sure you have good signal WiFi or if possible use wired connection .

      If your Internet connection deteriorates during a call, Skype may turn off some video streams in group calls. When the connection returns to normal, Skype will automatically turn the video back on.

      If you are having connection problems on Windows, you can perform troubleshooting as described in Solve network connection problems.

      Close all applications that may negatively affect call quality. File sharing applications, streaming audio or video and even open browser- all this can take up bandwidth.

      If you are using Skype on a laptop that is running energy saving mode, try connecting it to mains power or switching to maximum performance mode.

  • Checking your system's privacy permissions. For Mac OSX Mojave (10.14 or later) later version) and Skype for Windows 10 (version 14) users, make sure to grant permission for Skype to use your microphone and cameras.
    • Mac OSX Mojave (10.14 or higher):
      -Switch to Mac partition System Preferences>security and privacy>tab Confidentiality > Microphone or camera and providing access to Skype.
    • Skype for Windows 10 (version 14):
      -Go to Start and then select Options gears > privacy> select cameras or microphone. In the section, make sure that Skype is replaced on. Restart Skype and go to your Skype audio and video Options for check correct devices, selected in Skype.
  • Check your webcam. Make sure it is turned on, pointed towards you and not blocked by anything. In Skype for desktop, select your avatar > Audio and video settings and in the section Video check what the webcam shows in the window preview.
    Note. Skype for Windows 10 requires your webcam to meet the minimum requirements for Microsoft applications Store.
  • on Skype. During such a call, you will be asked to record a message, which will then be played back. This is the easiest way to check your audio settings. In Skype on your desktop, select your avatar>Audio and video settings >Make a free trial call.
  • Check the sound
  • . The range of available devices is very extensive, and it is possible whole line reasons for dysfunction. Each trademark has its own quirks, so we always recommend visiting the manufacturer's website to view the user manual or get troubleshooting help

Below are some steps you can follow.

  • Check your microphone, speakers, or headphones. Make sure they are connected and not muted. If this bluetooth device, make sure it is connected as well.
  • Check your webcam. Make sure it is turned on, pointed towards you and not blocked by anything.
  • Make a free test call on Skype. During such a call, you will be asked to record a message, which will then be played back. This is the easiest way to check your audio settings.
  • Can you hear the echo of your voice? There may be a problem with your interlocutor's device. Ask him to turn down the audio volume.
  • Check the sound. Try playing a song or using another audio app to check the volume. If you hear sound, the problem may be on the other person's side. Ask him to do the same.
  • Refer to the manufacturer's website. The range of devices available is vast, and there are a number of possible reasons why functionality may be impaired. Each brand has its own quirks, so we always recommend visiting the manufacturer's website to view the user manual or get troubleshooting help.

Today, almost every laptop has a built-in camera. The product greatly simplifies life: you no longer need to connect any additional wires, just a connection to the Internet is enough and you can already see your own face on the screen. However, the camera sometimes stops working correctly. What to do in such a situation?

Most often there are problems in setting up equipment

There can be many factors due to which the webcam remains invisible to the laptop. The problem may concern both hardware and software issues. First of all, experts recommend checking the version with shell software, because you can set up work with utilities and drivers on your own, which cannot be said about physical repairs equipment.

Device is not turned on

Often users begin to panic ahead of time, forgetting that the camera may simply be turned off. To solve the problem, you should press the Fn button together with one of the functional ones (most often it is F6, F10, but in your case there may be another option from the list F1–F12). The camera icon will tell you the correct key.

Drivers

An old build or lack of drivers affects the performance of the camera on a laptop. Sometimes the OS “forgets” about the presence of a camera on your device and does not “pull up” drivers for it; you have to do it manually. In addition, due to various system failures, the driver may simply become damaged. So, to update or change the driver for the camera, you should follow these steps:

An important point: if there are several driver options, download the new version (the manufacturer regularly releases updates with fixes for identified vulnerabilities and defects). On the other hand, in the latest versions of the software, developers may leave several new flaws that have been tested. Try it different variants, if the problem was not solved the first time.

Perform the installation, reboot, and check if the camera starts working. There are models for which, during driver installation, a configuration tool is also installed. If you have such a utility, launch it and start working!

For Windows users XP will do next way: Go to “My Computer”, view the list of shortcuts. Information about the webcam should appear after the section names.

Can't find the device? Then install a camera tool, or use Skype. The functionality of the camera via Skype is checked in a matter of seconds; for this purpose, an assistant has been integrated into the program.

Hardware defects

If the device is turned on, all components are installed, but you cannot work with the device; perhaps hardware elements are not working. Most often, they consider the breakdown of the cable that connects motherboard with the product. Another option is device failure. One way or another, if the laptop works without a camera or it does not turn on, it will have to be taken for diagnostics. Experts from the service center will help identify the real reason and indicate the cost of repairs. Interestingly, sometimes it is more profitable to buy an external webcam than to disassemble the entire laptop. Especially if you use the device frequently, and any downtime can affect your financial well-being.

Results

Does your laptop not see the camera? There are several options for solving the problem. Most often, users forget to turn on the device. Updating the drivers on your computer also helps. If correct setting The software did not solve the problem, take the equipment to a service center, where experienced employees will quickly get the product back on its feet!

Modern smartphones can boast of two cameras at once - rear (main) and front. The front one is used primarily for selfies and video calls, and the rear one is used for everything else. Some smartphones have camera modules that can give cameras a run for their money. But no matter how the module is installed in the smartphone, the camera may stop working. Fortunately, in most cases this is easy to fix, but not always. Let's go in order.

Software glitch

IN in this case this implies some kind of glitch that occurred in the firmware, as a result of which the camera may not work or, say, show a black screen. The first thing the user must do is reboot his smartphone - this simplest procedure helps to cope with a huge number of various errors and problems that arise in mobile devices.

Application incompatibility

We are going progressively. Remember exactly which applications you could install in the past Lately. They may be conflicting with the camera app. This is especially true if you decide to use a replacement standard application cameras.

What to do? You need to find the source of the problem, and this can be done by deleting applications installed for certain period time.

Check your device for viruses and Trojans

Alas, for the operating room Android systems exists great amount viruses, trojans and other malware. The most interesting thing is that in many cases the user himself is to blame for infecting the device - just install the application from third party source(not from Play Market), which contains a malicious file.

Thus, viruses can also affect the operation of the camera. In this case, it’s worth using an antivirus; fortunately, their choice in the same Play Market is quite large, and most similar applications can be downloaded completely free of charge.

Firmware update and installation of new firmware

If you updated the firmware version, after which the camera stopped working, the problem is either in the firmware itself, or that something went wrong during the update. In the first case, you need to wait for the manufacturer to update the software, and in the second, install the firmware again, but this time yourself.

Wipe the camera's peephole

If you see strange noises on the display when you start the camera, first wipe the camera's eye - it may just be dirty. In some smartphone models, the camera module is capable of allowing dust to pass through, in this case, no matter how much you wipe the lens, nothing will change, only replacing the module will help.

Mechanical damage to the module

It's much worse if it's mechanical damage module. It is enough to drop your smartphone once to damage the camera module and in this case, as you understand, only replacing it will help. Even if the smartphone is under warranty, replacement is at the expense of the owner - warranty obligations Problems caused by mechanical stress are not covered.