What is included in the warranty obligations of sellers on Aliexpress? Buyer protection and aliexpress guarantees Guarantee the authenticity of the product tempting discounts

Genuine branded watches

All products in the online store site are original, have the necessary set of documents, branded original packaging and are provided with a manufacturer’s warranty.

Official manufacturer's warranty

The warranty provided by the manufacturer for its product applies exclusively to original products. The warranty card contains a list of service centers licensed by the manufacturer to carry out warranty repairs. As a rule, the official warranty is valid for 1-5 years. If during this period you find any defects in the product or a breakdown occurs, then simply contact one of the addresses specified in the warranty card.

For watches of dealer brands (Lum-tec) and those produced by our production (marriage of antique watches and individual assembly to order), warranty service is carried out directly by our service center. Contact phone: 8495 5076124

Watch repair for regional residents

We provide assistance to our customers who live in the regions with warranty and post-warranty (in this case for a fee) service in Moscow. If you live in a city/town where there is no official service center, just contact us.

Non-warranty cases

Please note that the official brand guarantee does not apply to discounted goods and products that have clear signs of violation of operating rules:

Scratches on the case where it meets the back cover, fingerprints inside the mechanism, damaged screw slots, non-original battery, etc. - anything that indicates attempts to open the gadget yourself;

Dents, scratches, bounced numbers, hands or marks, a deformed dial, etc. - everything that indicates falls and impacts leading to mechanical damage;

Damage indicating that the product was exposed to too high (more than +50°C) or very low (less than -20°C) temperatures;

Internal and external damage caused by any external mechanical impact: shock or strong vibration, which led to cracks, chips, deformations of the case, bending of the balance axes and wheels, and other damage;

Damage resulting from exposure to moisture and associated with violation of operating rules;

Damage caused by foreign objects, substances, insects getting inside;

Failure of the calendar mechanism, which occurred due to the fault of the consumer due to violation of the rules of its operation (moving the hands from their position between 23:00 and 04:00 hours is unacceptable, since at this time the mechanism for automatically changing the date is activated);

If the product has been exposed to caustic chemicals or solvents (alkalis, acids, plastic solvents, mercury and its vapor, etc.);

Any other damage caused by intentional or accidental action of the buyer or violation of operating rules.

You also need to know that defects do not include:

Discharge of the battery or accumulator supplied with the product by the manufacturer;

Abrasion of the surface, including the coating of the case and other external parts of the watch, the strap - all this is natural wear and tear of the elements that occurs during operation.

Finding the following parameters within the values ​​​​specified in the instructions and warranty card:

Play in hour and minute hands;

Deviation of the average daily movement accuracy within the limits of the movement error;

Deviation of the second hand from the scale division strokes;

Misalignment of hour and minute hands.

The Sokolinsky Center “Recipes for Health” has been operating in St. Petersburg since 2002.

In 2013, we opened the Sokolinsky Center in Prague for European consumers.

The “Sokolinsky System” itself is already more than 20 years old!

We can offer you the highest possible guarantees of the quality and authenticity of natural products and a high level of employee competence by working directly with manufacturers and representative offices of only legally registered natural products and continuous training of personnel with medical and pharmaceutical education.

This fundamentally distinguishes us from online stores and small intermediaries. The family that owns the company has a pre-revolutionary history in pharmacy. We are open and carry out enormous information work as experts on natural ways to improve health through television, radio, books, blogs, and Internet sites.

We hope that many years of experience and all of the above is a sufficient argument for the seriousness and quality of the work of the Sokolinsky Center “Recipes for Health”

Money back guarantee if intolerance occurs

All natural products come with a unique money-back guarantee in case of allergies.

If you arrive within 30 days from the date of purchase with a passport, cash receipt and packaging (purchased from us), we will refund the amount paid. The same rule applies to orders sent to your city.

Fortunately, our experience with use allows us to minimize such reactions. Therefore, no more than 10 people PER YEAR use this right of return.

We are confident in the quality of our products. Be sure that you are safe in what you accept!

Official information about the Sokolinsky Center "Recipes for Health"

Our account at JSCB Avangard has not changed since 2002!

Quality control system

A specially trained employee is engaged in quality control on an ongoing basis.

First - choosing a supplier. This is either the manufacturer or its official representative in St. Petersburg. That's why we provide a 100% authenticity guarantee. Most suppliers have been our partners for about 13 years. Unlike a regular pharmacy, we know them by sight. We strive to provide a quality product at a reasonable price.

During the sales process, expiration dates are monitored weekly. You can be sure: expired drugs are never sold at a discount. It is returned to the supplier or destroyed.

Anything that requires special storage conditions will be waiting for you in the refrigerator.

All employees working with drugs undergo the necessary examinations in a timely manner and have health certificates.

Compliance with expiration dates and registration for the drug is the law for us! Be confident in what you accept.

Hello dear visitors. Today we will talk about the guarantee of authenticity on Aliexpress and answer the main questions.

1. What is the Aliexpress Authenticity Guarantee?
2. Why did the Aliexpress Authenticity Guarantee appear?
3. What does the Aliexpress authenticity guarantee mark look like?
4. Where to look for the Aliexpress authenticity guarantee?
5. What conditions must be met to return funds if you received a counterfeit?
6. How to distinguish an original from a fake? How to prove that a product is fake?
7. Conclusion

What is the Aliexpress Authenticity Guarantee?

Warranty framework
Not all products on AliExpress.com are covered by this warranty. Sellers provide it as an additional service, usually for the following categories:
Jewelry, electronic cigarettes, computers, communications devices, consumer electronics, sportswear and accessories and others.

Why did the Aliexpress Authenticity Guarantee appear?

Previously, there were a huge number of sellers on AliExpress, some sellers sold original products from brands such as Samsung, LG, Xiaomi, Apple, while other sellers sold counterfeits of these brands. It was difficult to understand who was selling the original product and who was not, because both one seller and the other wrote in the description that their product was original, there was no mechanism to determine who was selling the original product. And what should the buyer do in this situation? How to determine where the original is? It was a dead end. In this situation, AliExpress acted as a guarantor and came up with Guaranteed authenticity, which said that this product is original i.e. in simple words, the Guarantee of Authenticity appeared in order to protect the buyer from counterfeits, so that he could understand where the original product is.

What does the Aliexpress Authenticity Guarantee mark look like?

Looks like a regular dollar sign on a billboard.

The following Authenticity Guarantee mark is used in the detailed product description.

Unofficial information (Speculation). The new sign, which will soon replace the previous signs, was noticed on the English page of the Guarantee of Authenticity, as well as in the image cache of the Aliexpress website.

Where to look for Guarantees of Authenticity?

The description must contain the sign that was shown above in the pictures. This could be a dollar sign on a shield, a G sign, or a check mark on a mug. You need to look in the seller's warranty section. Shown in the screenshot below.

What conditions must be met to return funds if you received a counterfeit?

Conditions for applying for a refund
1. The product must be provided with a “Guarantee of Authenticity”
2. You can apply for a refund no later than 15 days after the order is closed. To do this, open a dispute on the order page. Remember that for each order you can open a dispute only 1 time.
3. You must provide strong evidence that the product you received is counterfeit.

Everything works like a normal dispute. Open a dispute, add evidence, accept or reject the seller’s offers, transfer the dispute to the Aliexpress administrator for consideration, and wait for the Aliexpress administrator’s decision.

How to distinguish an original from a fake? How to prove that a product is fake?

The question arises, how to prove that a product is fake? All evidence is provided as in a regular dispute, i.e. photo, video + description of what exactly is wrong. Without this evidence, no one will believe you. The strongest evidence is the video. In many cases, without a video, they simply won’t believe you and will ask you to take a video to prove that your product is fake. Therefore, immediately tune in to the fact that you need a video. You will need to make an unboxing video + video proof that this product is fake. The first is necessary in order to protect yourself that a whole product will come to you + in order to show that you received this particular product from this seller.

How to take video evidence? It's simple, if you don't know how to determine that your product is original, then use the search on Youtube, Yandex And Google with the following request:

I've written the basic queries, but you can use others as well.

It is preferable to find a video because, as they say, “it’s better to see once than to hear (in this case, read) 100 times” :). After you find out, make your own video where you clearly show that it is a fake. Open a dispute. Upload your video and photo to Aliexpress (or to Mediafire file hosting). And you are waiting for the seller’s response or the Aliexpress mediator’s decision.

Conclusion

Authenticity guarantee is a good protection against counterfeits from Aliexpress and the seller. You may feel more secure that the original product will arrive. Of course, no one will give you a 100% guarantee, so be vigilant in any case. Be sure to film the unpacking process and the appearance of the product. If you suspect that this is a fake, then make a video exposing this seller and open a dispute. That's all. Buy wisely!!! Good luck and happiness to your home.

To ensure the safety of purchases on Aliexpress, the site administration has introduced such a tool as Buyer Protection. Aliexpress itself describes this tool as follows:

Buyer Protection is a program that protects your purchases from the moment of ordering until receiving the goods.

In fact, this is the same period during which you can resolve all your disagreements with the seller, return your money for the product or replace it with another (by agreement with the seller).

How does buyer protection work on Aliexpress?

Guarantees you:

• Full refund if order is not received.
• Full or partial refund of payment with the opportunity to keep the goods if they do not correspond to the description.

First, let's figure out how buyer protection generally works and what guarantees Aliexpress provides.

The fact is that after paying for the order, your money does not immediately go to the seller. They remain in the Aliexpress system and reach the seller only after you have confirmed receipt of the order, or after the buyer protection period has expired.

Thus, Aliexpress acts as a guarantor of the security of the transaction between the seller and the buyer. On the one hand, if you do not receive the goods or their quality is inadequate, you can get your money back, on the other hand, if for some reason you do not confirm receipt of the order, the seller will still receive the money after the protection period expires.

Delivery on time

Each seller on Aliexpress has a certain period within which he guarantees the delivery of your order. If you have not received your order within the time guaranteed by the seller, you have the right to return the full cost of the goods, even if the order arrived the next day after the end of the warranty period.

Let me give you a real example. One of my friends ordered headlights on Aliexpress. The seller, apparently, was very confident in the chosen courier service, so he set a guaranteed delivery period of 15 days (delivery from China, not from Russia).

The order arrived one day late, normal, working, etc. But my friend decided to take advantage of the fact that the seller violated his own deadlines and opened a dispute, demanding that all the money for the goods be returned to him.

It is clear that the seller did not agree to do this in any way, but after the dispute escalated, the Aliexpress administration sided with my friend and returned his money. Like this.

Well, the seller, having learned from bitter experience, immediately changed the warranty to 30 days.

Guarantee of return of goods and payments

As stated above, you have the right return the full cost of the product if you do not receive it or return part of the money if the product arrived, but does not correspond to the description.

Why do you need to extend buyer protection at all?

There are times when buyer protection comes to an end, but your product never arrived. In this case, the track is tracked, but the seller insists that you need to wait a little longer and the parcel will come to you.

In this case, you can request an extension of buyer protection. You select the desired renewal period and send an application to the seller.

By the way, the seller himself can extend the buyer’s protection, without your consent.

In general, it is better to start fussing about extending order protection or returning money and payments a week before the end of the Buyer Protection period. There is no need to wait until the last day, otherwise the protection period will end, they won’t have time to consider your application and you won’t be able to get your money back.

A little bit about yourself

My name is Dmitry, I am the owner and Administrator of this site.. I sell coins from my personal collection, display them in the store, meet with buyers, complete and send orders by mail. The technical part of the site is handled by experts in this matter, and I personally manage the entire numismatic part. That is why I am writing the section on the Guarantee of the Authenticity of Coins on my own behalf.

I have been involved in numismatics almost all my life. I started collecting coins back in school, back in 1982. Since 2001, member of the Moscow Numismatic Society. My main area of ​​expertise is regularly minted foreign coins from the 19th and 20th centuries. For myself, I collect foreign coins of the 20th century and bimetallic coins as a separate topic. He started selling coins online in 2002 on Molotok under the nicknames NUMISLAND and mitrik_2M. Those who regularly visited the Moscow Numismatists Club in Ulaanbaatar (before moving to Aurora) know me well. Now I rarely go to the Numismatists Club in Moscow; I mainly post coins on the Internet, in my store and at online auctions.

I personally purchased all the coins presented in my store myself. The vast majority of coins were purchased by me at major foreign numismatic exhibitions in Europe and from well-known American dealers. A small part of coins is purchased in Moscow either from collectors or from Moscow dealers. Accordingly, even at the purchase stage, all coins are examined by me for their authenticity. I don’t buy dubious items even from sellers I’ve trusted for years; I prefer not to risk my own money.

In the entire history of the store, there has not been a single case of return due to the fact that the coin turned out to be counterfeit.

Reputation cannot be bought with money. I have earned my reputation as a reliable seller and a decent person in numismatic circles for many years. And not a single coin is worth as much as the good reputation and brand of the store. Some people like working with me, others don’t, no one can cancel their personal sympathies... I value my reputation with both customers and colleagues and always try to be as honest as possible with my partners.

Decency and responsibility in business are the key to long-term and mutually beneficial cooperation. This is what I always aim for. I would like a collector, having once bought a coin from me and received joy and satisfaction from the purchase, to return again.