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Canon printer does not see cartridge after refilling. Cleaning fixed print heads. The printer does not recognize the safety valve. Causes

This problem often found on HP printers. If you use utilities from the manufacturer, then if a problem occurs, an error message ““ will appear in the lower right corner of the screen. The same problem can be diagnosed by using the codes that the printer produces when problems occur. A code will be indicated on the device screen. Find it in reference material, and a description of the corresponding technical problem.

What causes the error to appear?

Most often, the cartridge is damaged or completely fails. In this case, as you understand, printing is impossible. It is not uncommon for a problem to occur after refilling a cartridge with fresh ink. What to do in this case will be described below. If you use HP printers, then you probably know that devices from this company flatly refuse to work with “non-native” consumables. When you try to mount one, you will receive a message: “You are using unlicensed Consumables" Many craftsmen solve this problem by manipulating the chip located on the cartridge. They try to place a material, such as paper, between the chip and the reader. Some even try to disable the chip completely. Such attempts often lead to its failure. Hence the error “The cartridge is damaged or missing.”

Fixing the error

As a first recommendation, I advise you to clean the block head, and active elements printer. It is advisable to use a special solution. Alcohol and other “homemade” cleaners can cause chips to burn (if we're talking about about the read head and chip). If this does not help, you can try the following method of printing an alignment page. The example will be shown on an HP Photosmart C 4283 printer.

  1. Make sure the device is turned off but the power cord is connected
  2. Press and hold the " Cancel"(X icon) and press the power button at the same time.
  3. If everything is correct, the printer should ask you for a code.
  4. As an answer, you should press the buttons in the following color sequence: Blue, Green, Gray.
  5. You will be taken to the next window - here you need to click Blue button.
  6. If all the previous steps were done correctly, you should see Information Menu.
  7. By pressing first Green buttons, then Gray, you will call the operation checksum for relock data.
  8. Call the number by pressing Green buttons. If it appears on the display, confirm the operation by pressing the button Cancel(X). After it disappears from the display, press again Cancel- twice.
  9. A message will appear on the screen to print the adjustment page, confirm the operation and wait until it is completed.

As a rule, most problems with the cartridge, in particular the “cartridge is damaged or missing” error, disappear.

Canon printer does not recognize the cartridge after refilling: what to do?
Today we will tell you a few typical reasons such a problem and we will also tell you about ways and methods

The printer does not recognize the new cartridge

The contacts on the printer and cartridge were not installed correctly. Try reinstalling the cartridge again as described in its instructions. Is the problem still there? Most likely, the contacts on the print head or on the printer are loose. Try cleaning them with alcohol and cotton swabs. It is also recommended to keep the contact strips of the chips clean.
Canon printer does not recognize cartridge

Many printer manufacturers do not recommend doing this self-refueling with cartridges whose ink you bought yourself. It is encouraged to buy new cartridges immediately after the old ones have run out. Modern cartridges have chips designed to regulate ink levels. As soon as the ink runs out, the cartridge is automatically blocked. The blocking cannot be removed immediately after filling with new paint. The process is not done automatically. Each cartridge model has its own methods to remove blockages.

Why after refilling the cartridge Canon printer shows that it is empty


The question very often arises: why does the Canon printer not see the cartridge? Failure to detect paint does not mean that it has run out. The printer warns you when it is finished, reset the ink level, or it happens that the Canon printer does not see the cartridge after refilling.
Cleaning consists of two stages:
software reset of waste ink levels from a computer via a USB cable. If the Canon printer does not recognize the cartridge, you need to clean it. Peculiarity step by step instructions paint reset depends on the specific model;
physical cleaning or replacement of felt.

To reset ink certain type printers that do not use chip cartridges, do the following combination:


turn on the printer with the “sheet feed” and “change/clean cartridge” buttons pressed simultaneously;
the printer will signal with three lights, press the “change/clean cartridge” button;
hold it in this position for two to ten seconds (depending on the printer model);
it will signal again with all the lights and reset the diaper counter.

What to do if the Canon printer does not see the cartridge after refilling

The absorber (diaper) is a sponge part made of highly hydroscopic material located at the bottom of the printer. It is designed to absorb waste ink during printing and clean the print head.
Canon printer does not see black cartridge
Removing diapers from the printer is a labor-intensive task. It requires practically full analysis apparatus. Don't try this without experience in this type of work.
Cartridge alignment ensures optimal quality print:
remove the cartridge from the printer;
Cover the upper left contact with electrical tape and insert the cartridge into the printer;
clean and adjust;
remove the cartridge again. Cover the right contact with electrical tape;
insert the cartridge into the printer with two contacts sealed and make adjustments;
remove it from the printer, remove the electrical tape from both contacts and check the cleanliness of the contacts;
insert the cartridge into the printer.

If the work done is done accurately, the printer will see it and start working with it normally.
The Canon printer does not recognize the cartridge and displays an error. The problem is most likely either in the chip and its contact with the printer, or in the failure of the additional light sensor (for inkjet printers Pixma). The options here are:
Problems with the chip itself.


Cartridge design defect. Relevant only for non-original consumables from third-party manufacturers.
Problems with the printer contacts that read the chip data.
The ink or toner is low. Check your ink levels before you look deeper into the problem.
In cases where the cartridge is guaranteed to be new and original, you should refer to the instructions or consult with official service technical support Canon. We will only point out common mistakes:
The cartridge was installed incorrectly. Usually, original cartridges insert easily and until you hear a click.

The cartridge compartment cover was not closed completely. But you should not make excessive efforts to avoid breakdowns.
They forgot to remove the protective yellow film from the inkwell.
If you did not purchase the cartridge from official dealers, it is quite possible that this is a fake. An analogue from a third-party manufacturer sold under the guise of an original, or a “refurbished” cartridge (i.e., a used original refilled by a third-party company). In both cases, the problem is most likely in the chip.
The printer does not recognize the safety valve. Causes:
1. The cartridge is not fully inserted.
2. Cartridges were not replaced correctly.
3. The chips are dirty.
4. The chip is installed unevenly.
5. An empty shut-off valve is installed.
6. Ink level monitoring is disabled.
7. The LED signal is not read.
8. Chip malfunction.

The Canon printer does not recognize the cartridge and displays an error. The problem is most likely either in the chip and its contact with the printer, or in the failure of the additional light sensor (for inkjet printers). Pixma printers). The options here are:

  • Problems with the printer contacts that read the chip data.
  • Incorrect cartridge installation.
  • The ink or toner is low. Check your ink levels before you look deeper into the problem.
  • Cartridge design defect. Relevant only for non-original consumables from third-party manufacturers.
  • Incompatibility of the chip with the printer (chip is intended for another model, purchase error)
  • There are many other reasons, which are discussed below.

Canon does not recognize original cartridges

As stated above, check the ink levels first.

In cases where the cartridge is guaranteed to be new and original, you should refer to the instructions or consult with the official technical service Canon support. We will only point out common mistakes:

  • The cartridge was installed incorrectly. As a rule, original cartridges are inserted easily and until they click.
  • The cartridge compartment cover was not closed completely. But you should not make excessive efforts to avoid breakdowns.
  • They forgot to remove the protective yellow film from the inkwell.

If you did not buy the cartridge from official dealers, it is quite possible that this is a fake. An analogue from a third-party manufacturer sold under the guise of an original, or a “refurbished” cartridge (i.e., a used original refilled by a third-party company). In both cases, the problem is most likely in the chip.

Canon does not recognize slam-shut and CISS

Before looking for a problem in the chip or any other design element, check the ink level.

The printer does not recognize the safety valve. Causes:

  1. The cartridge is not fully inserted.
  2. The chips are dirty.
  3. The chip is installed unevenly.
  4. An empty shut-off valve is installed.
  5. Chip failure.

The printer does not recognize CISS. Causes:

  1. The cartridge unit is not fully inserted.
  2. The cartridges were not replaced correctly.
  3. The chips are dirty.
  4. Chips are installed unevenly.
  5. Ink level monitoring is disabled.
  6. The LED signal is not read.
  7. Chip failure.

You can read more about the problem with reading the LED signal (errors 1410-1414) and how to fix it in.

Canon laser does not recognize cartridge

Problems with cartridge recognition in laser printers arise for similar reasons as in inkjet printers.

  • The toner has run out. The first thing to do is always check the toner level in the cartridge.
  • The chip is not recognized.
  • The cartridge is not installed correctly.

The cartridge is original and new

If the cartridge is original and new, the issue is most likely due to correct installation.

For laser printers The problem of an undetectable cartridge is often solved quite simply: open the lid and insert the cartridge, then close the lid leaving a small gap for your finger. Using your finger inside the printer, we feel for the cartridge and “squeeze” it.

There is always a possibility that, under the guise of a new cartridge, you were sold a compatible analogue or a “refurbished” original. If you do not use alternative consumables, buy cartridges from official Canon dealers.

The cartridge is original, but it has already been refilled

Checking the toner level and the correct installation of the cartridge are also relevant in this case.

If the original cartridge has survived several refills, the elements by which the printer recognizes the presence of a cartridge could fail. Or the digital print resource counter has triggered.

In the first case, the failed element must be replaced, in the second, the chip must be re-flashed.

Third party compatible cartridge

If you are using compatible cartridges third-party manufacturers, try installing the original cartridge. If the printer does not see the original, there is a problem within the printer (chip recognition fails, for example).

Otherwise, the problem is most likely in the chip:

  • Out of order.
  • Not compatible with printer firmware.
  • Installed unevenly.

Or sometimes the printer does not see the cartridges or the driver displays the message “insert original cartridges.” This is not a statement that there are non-original cartridges there, but a statement that most likely there is no contact with the cartridges. In fact, defective chips are now extremely rare.

First, you should make sure that the problem is not in the printer itself. Sometimes the contact is lost between the CSIC terminal block and the CSIC board or in the connector of the ribbon cable going to the CSIC board. In this case, the printer will not see any cartridges at all. To exclude this option, you need to insert a PCB or CISS with known working chips or original cartridges into the printer. Even if they are out, the printer will still report that there is a cartridge, but it is empty. And if the printer sees at least some other chips, then you need to look for a problem elsewhere. If the printer does not see any chips, then you should deal with the printer itself. How to remove the fee is described in our article.

So, if the problem is not in the printer, then a number of options are possible:

1. Visually look at the contacts of the chip and the chip itself to see if it is displaced. Make sure there is no plastic residue on the chip. If there is one, carefully remove it with tweezers or cut it off with a blade or a stationery knife. When refueling, many manage to stain the contacts CISS chip, or simply grab it with your hands, as a result of which the chip loses its electrical conductivity. The solution is to wipe the chips with alcohol or an eraser before installation. It also wouldn’t hurt to wipe the CSIC contacts with alcohol (they are located inside the carriage, the chip is pressed against them).

2. After installation, you must make sure that the cartridges are installed correctly. Installation of CISS/PZK cartridges occurs with force until it clicks. Many customers are afraid of breaking the printer and do not fully install the cartridges. There is no contact - the printer does not see the CISS. It is very easy to understand whether the cartridge was installed correctly or not by the traces of contacts on the chip. The force is applied to pierce the PG film on the intake with the fittings, and since there are 4 or 6 of them depending on the printer model, the force has to be applied much more than when installing one original cartridge. Some users prudently cut off this film, but then begin to complain that the cuffs fall out, although it is enough to pierce it with a knife (I cut the film crosswise with a stationery knife). Reinstalling the cartridge unit is much easier

3. Sometimes to start the system/slam-shut valve it is necessary to reset the cartridges. To reset, you will need to press the cartridge replacement button on the printer, PRESS the manual zeroing BUTTON on the CISS/PZK for 10 seconds, and press the “drop” button. Sometimes this procedure needs to be done several times after turning the printer off and on.

4. If the CISS or PZK works together with the original chip - original chip should be used no more than 1/3. If the original chip is used up to zero, then it needs to be reset with a programmer or take another original chip.

After pulling it out and reinserting it, the red drop lights up and the printer shows replace all cartridges.

Install the original cartridges, after the printer detects them and is ready to print, return the carriage to the replacement position, then, without turning off the printer with the button, unplug the printer from the socket, and replace the original cartridges with CISS cartridges. Turn on the printer, the cartridges should be recognized.